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Hotel Sunroute Hiroshima

3.5 of 5
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3-3-1 Otemachi, Naka-ku, Hiroshima 730-0051, Hiroshima Prefecture
Hotel Sunroute Hiroshima
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Ranked #21 of 123 Hotels / Ryokan in Hiroshima
A recent review
5 of 5 stars reviewed 4 days ago
Tony C Cerritos, CA
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537 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Basel, Switzerland
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

One of the worst customer service experiences I have ever experienced. After a long day of travelling from Kyoto to Hiroshima and rushing to see the itsukushima shinto shrine on miya-jima island we arrived at the hotel, for which we had booked 2 rooms on an external booking website. The rooms had been fully paid for and we had a... More 

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Cerritos, CA
Contributor
15 reviews 15 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Location, price, comfort, and view. AWESOME. If you're tired of researching hotels, make your life easy and just book it. My expectations were low because I didn't like our stay in their hotel in tokyo, but this was a big change! Our room was big enough for japanese standards and it was spacious enough(tokyo was literally like a big closet).... More 

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hhrm, お客様担当マネージャー at Hotel Sunroute Hiroshima, responded to this review
Google Translation

 この度は、ホテルサンルート広島をご利用頂きまして、誠にありがとうございました。  快適にお過ごし頂けたご様子で、私ど... More 

Perth, Australia
Top Contributor
125 reviews 125 reviews
48 hotel reviews
112 helpful votes 112 helpful votes
2 of 5 stars Reviewed 1 week ago

My title says it all... Don't be sucked in by the cheaper price or location of this hotel... Not worth it! Rudest hotel staff we have encountered during our Japan travels. The hotel supposedly became SMOKE FREE in February 2015, but the smell of cigarettes has permeated throughout every room... It stinks!

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hhrm, お客様担当マネージャー at Hotel Sunroute Hiroshima, responded to this review
Google Translation

 この度は、ホテルサンルート広島をご利用頂きまして、誠にありがとうございました。  お部屋の臭いに関しましては、お客様... More 

Singapore, Singapore
Top Contributor
63 reviews 63 reviews
36 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 1 week ago

So we were booked at the Crowne Plaza, but this place was less than half the price so we changed our booking. It is really average.. Staff are pretty unfriendly and not very helpful. We wanted to check out at 11:30, but checkout time was 11, and there was no budging. The lifts are totally inadequate, just 2 for 15... More 

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HotelSunrouteH, お客様担当マネージャー at Hotel Sunroute Hiroshima, responded to this review
Google Translation

 この度は、ホテルサンルート広島をご利用頂きまして、誠にありがとうございました。  貴重なご意見、ご感想、ありがとうご... More 

Contributor
19 reviews 19 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The reviews here are spot on. The hotel is in the perfect spot for A-bomb tourism right off the main tram number 1. But the hotels a little smokey, a little unfriendly and a little frayed around the edges. Very basic hotel with basic amenities. We were there for Golden Week so we paid a bundle and the place was... More 

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hhrm, お客様担当マネージャー at Hotel Sunroute Hiroshima, responded to this review
Google Translation

 この度は、ホテルサンルート広島をご利用頂きまして、誠にありがとうございました。  貴重なご意見、誠にありがとうござい... More 

Sydney, Australia
Top Contributor
72 reviews 72 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

For a well priced hotel in a good location, look no further than Sunroute. Sunroute is a very ordinary hotel very close to Peace Park. The interior is pretty standard and there's nothing spectacular about it. Strangely though, it's got a lot more character than a lot of other hotels. It felt homely. Staff were very friendly and could speak... More 

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hhrm, お客様担当マネージャー at Hotel Sunroute Hiroshima, responded to this review
Google Translation

 この度は、ホテルサンルート広島をご利用頂きまして、誠にありがとうございました。  スタッフにお褒めのお言葉を頂戴し、... More 

Rotterdam, The Netherlands
Senior Contributor
26 reviews 26 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location of the hotel is just perfect. In walking distance of the bombing activities. Take tram/cablecart 1 from and to Hiroshima JR station. Verry easy to do, just pay in cash at the driver (in april 2015 it was 160¥ pp for the whole line). It stops almost in front of the hotel and saves a lot of money... More 

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hhrm, お客様担当マネージャー at Hotel Sunroute Hiroshima, responded to this review
Google Translation

 この度は、ホテルサンルート広島をご利用頂きまして、誠にありがとうございました。  快適にお過ごし頂けたご様子で、私ど... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

What a great Hotel to stay in at Hiroshima. It was so well located to the Peace Park and other sights. There were a huge range of places to eat at just around the corner. Public transport was very close and easy. Major shops were just up the road. The breakfast at the Sunroute is a must. GREAT value. I... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
hhrm, お客様担当マネージャー at Hotel Sunroute Hiroshima, responded to this review
Google Translation

 この度は、ホテルサンルート広島をご利用頂きまして、誠にありがとうございました。  快適にお過ごし頂けたご様子で、私ど... More 

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

The rooms were generous (by Japanese standards) and the location is outstanding if you're looking to do the Peace Park/Dome/Atomic Bomb museum. The staff were friendly and helpful and it was a comfortable sleep. It had good in-room WiFi.

Was this review helpful? Yes
hhrm, お客様担当マネージャー at Hotel Sunroute Hiroshima, responded to this review
Google Translation

 この度は、ホテルサンルート広島をご利用頂きまして、誠にありがとうございました。  スタッフにお褒めのお言葉を頂戴し、... More 

San Francisco
Top Contributor
93 reviews 93 reviews
76 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for two nights while in Hiroshima. The hotel is in a great location. Peace memorial park is only a 5 minute walk. A-Bomb dome is 10 minutes, and there is a street car stop less than 5 minutes which goes directly to the train station. If you need to go to the airport, the bus center is about... More 

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HotelSunrouteH, お客様担当マネージャー at Hotel Sunroute Hiroshima, responded to this review
Google Translation

 この度は、ホテルサンルート広島をご利用頂きまして、誠にありがとうございました。  快適にお過ごし頂けたご様子で、私ど... More 

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