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Sheraton Hotel Hiroshima

Travelers' Choice award winner
12-1 Wakakusacho, Higashi-ku, Hiroshima 732-0053, Hiroshima Prefecture
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Sheraton Hotel Hiroshima
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Sheraton Hotel Hiroshima
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988 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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United Kingdom
Level Contributor
97 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Adjacent to the railway station, this is a superb modern hotel. We were upgraded to a suite which was luxurious. Service, as ever in Japan, was outstandingly good. We ate in the restaurant and ordered room service. The food was well-prepared and tasty. I would not hesitate to stay here again were I ever in Hiroshima.

Was this review helpful? Yes
宿泊部支配人, フロント オフィス マネージャー at Sheraton Hotel Hiroshima, responded to this review

Thank you very much for your stay with our suite room and taking the time to post review. We hope you come back again at Hiroshima. More 

Hong Kong, China
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Sheraton Hiroshima is a solid business hotel conveniently located next to the north exit of the JR Hiroshima train station. The design is quite generic and typical for an international chain hotel. Check-in and check-out were both friendly and efficient. Unfortunately the luggage storage was not very professional, as our suitcases were stored right next to the main entrance... More 

Was this review helpful? Yes
宿泊部支配人, フロント オフィス マネージャー at Sheraton Hotel Hiroshima, responded to this review

Thank you so much for taking the time to post your comment. We are truly sorry that you made disappointing because of the luggage storage and the attitude in terms of complimentary bottled water . We will continue to improve even harder to meet guest's expectaions. We hope you come back in Hiroshima in near future. More 

Monterrey, Mexico
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed for a night in the hotel and it was a great experience. The hotel staff (as everyone in Japan) is extremely kind and helpful. The room was very big for japanese standards, very classy, clean and confortable. I hardly recomend this hotel!

Was this review helpful? Yes
宿泊部支配人, フロント オフィス マネージャー at Sheraton Hotel Hiroshima, responded to this review

Thank you very much for your stay with us and taking the time to post review. We hope you come back again at Hiroshima. More 

Bowral, Australia
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

There couldn't be a much better location than this. Just a short walk from the station of a few hundred metres and you're there. We were met by the smiling, charming Atsura who took charge of our luggage. The hop on hop off buses start just across the parking lot from the hotel but she suggested we try the famous... More 

Was this review helpful? Yes
宿泊部支配人, フロント オフィス マネージャー at Sheraton Hotel Hiroshima, responded to this review

Thank you very much for your stay with us and taking the time to post review. Thank you for having words of the praise to our hotel's staff. We hope you come back again at Hiroshima. More 

Level Contributor
2 reviews
2 of 5 stars Reviewed 1 week ago

Advertising that you have pool facilities and then charging $20 to use them is totally unreasonable. The advertised pool was THE reason I booked this hotel. When you pay $300 for a hotel you assume you don't then have to pay another $40 to use the advertised facilities.furthermore - food was insanely overpriced and underwhelming for a 5* hotel.

Was this review helpful? Yes
宿泊部支配人, フロント オフィス マネージャー at Sheraton Hotel Hiroshima, responded to this review

Thank you very much for your stay with us and taking the time to post review. Our hotel, pool and jacuzzi are available free of charge during stay if you book club floor. We hope you come back again at Hiroshima. More 

Boise, Idaho
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms are a little small by Sheraton on standards. Clean with a great staff. Always willing to help. Rooms clean beds comfortable. Dinner and breakfast buffet are disappointing. Breakfast at 2400 yen not really worth it. Ordered off menu food was good. Location excellent basically connected to train station.

Was this review helpful? Yes
宿泊部支配人, フロント オフィス マネージャー at Sheraton Hotel Hiroshima, responded to this review

Thank you so much for taking the time to post your comment. We are truly sorry that you made disappointing because of dinner and breakfast buffet. We will continue to improve even harder to meet guest's expectaions. We hope you come back in Hiroshima in near future. More 

London
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Modern hotel, right next to the train station (north exit). Check in was fast and efficient, and in the evening the desk went out of their way to show me the best way to get to Miyajima island. I booked a Deluxe room, which was well worth the money, with a corner view over the city on the 15th floor.... More 

Was this review helpful? Yes
宿泊部支配人, フロント オフィス マネージャー at Sheraton Hotel Hiroshima, responded to this review

Thank you very much for your stay with our corner room and taking the time to post review. We hope you come back again at Hiroshima. More 

Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The location of the hotel is good, next to Hiroshima station. We booked a Club King room which had excess to the Club lounge. The room was clean & spacious enough. The staffs were friendly & very helpful. We had the chance to try Hiroshima's OKONOMIYAKI. It was delicious. Thanks to the hotel's staff good recommendation. Beside visited the Peace... More 

Was this review helpful? Yes
宿泊部支配人, フロント オフィス マネージャー at Sheraton Hotel Hiroshima, responded to this review

Thank you very much for your stay with our club level room and taking the time to post review. We hope you come back again at Hiroshima. More 

Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

A great hotel in a great location, right next to the train station. Spacious rooms, they do feel a bit dated though. Great large bathroom with a window by the bath tub (I stayed in a corner room). Room service was great, breakfast was good and service was good. The pool and jacuzzi was good and not at all crowded.... More 

Was this review helpful? Yes
宿泊部支配人, フロント オフィス マネージャー at Sheraton Hotel Hiroshima, responded to this review

Thank you very much for your stay with us and taking the time to post review. Our hotel is completely furnished the toilet seat warmer currently in bathroom. We hope you come back again at Hiroshima. More 

melbourne, australia
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What's not to love about this hotel ? It's a 2 minute walk from the station. The staff are excellent. The rate for club rooms was great value, and the rooms were modern and very well lit. Would definitely stay here again.

Was this review helpful? Yes
宿泊部支配人, フロント オフィス マネージャー at Sheraton Hotel Hiroshima, responded to this review

Thank you very much for your stay with our club level room and taking the time to post review. We hope you come back again at Hiroshima. More 

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Prices are for 1 room, 2 adults
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