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Art Hotels Sapporo

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2-10 West 2, South 9, Chuo-ku, Sapporo 064-0809, Hokkaido
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1 room 1 adult
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547 Reviews from our TripAdvisor Community

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Tokyo, Japan
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

There wasn't any concierge and the front-desk staff hardly spoke any English. They weren't very helpful giving advice on restaurants, traveling options and had absolutely know idea what to visit in Sapporo (beside the Snow Festival). The amenities in the room were really basic (toothbrush, shampoo). Too bad because it's next to a nice park, and has a good location.

Helpful?
Thank seva007
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel was clean, the staff friendly and helpful, its located in a great part of town, there is plenty of local near by restaurants, the shopping area is great, and the hotel has nice bar and great food at a reasonable price if you are not wanting to venture out, and also has a great onsen hot sauna space... More 

Helpful?
Thank Jo-Leanne
Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

When I made my 3 nights booking, I made a mistake, I put the month wrong. I didn't know that until I received an email and asked me whether I would stay in this hotel. The day was the last night I booked for, which means the hotel could offer the room to other people if I didn't do thing... More 

Helpful?
Thank Fang2088
Singapore, Singapore
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed January 8, 2016

Rooms are big and clean. Onsen is hot and nice, though it will be even better if extra towels are provided for guests instead of having to bring from the rooms. Distance is about 25 mins leisure walk from Sapporo station, (a much needed walk after pigging out in Sapporo), or 2 subway stations. The busy eating and shopping area... More 

Helpful?
Thank yapnelann
arthotelssapporo, 支配人 at Art Hotels Sapporo, responded to this review

Dear yapnelann Thank you very much for your stay at Art Hotels Sapporo, and for your thorough review. We gratefully appreciate your warm words to our receptionist.   It is very encouraging to us for improving the service more. We are also glad to hear that you enjoyed our hot spring and the breakfast buffet. Please allow us to leave some... More 

Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 30, 2015

We arrived at the hotel around 5pm. Had late check in and parked the rented car in the hotel. Check in was a breeze and you need to pay carpark fee per day. Everything was done quickly. We booked a room for 4 people but it was spacious enough to fit in 6 people. Our hotel view overlooked the city... More 

Helpful?
2 Thank Cherychoclatecandy
Singapore, Singapore
Level Contributor
156 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed December 30, 2015

We booked this hotel because the onsen area pictures looks remarkable. Also, we were travelling with parents and a small kid and we wanted to book a hotel which is relatively near a train station and had onsen for them to experience. We were sorely disappointed. Cons: No complimentary bottle of water in the room compared to other hotels i've... More 

Helpful?
1 Thank fuschial
arthotelssapporo, 支配人 at Art Hotels Sapporo, responded to this review

Dear fuschial, Thank you for reviewing your recent stay at Art Hotels Sapporo. First of all, we would like to sincerely apologize to you for this disappointing experience. We reminded again all our receptionists to keep the hospitality mind all the time. We are working all the time to improve our service. Please allow us to add some comments regarding... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 26, 2015 via mobile

Enjoyed my one night stay here with family, it's stated as a 3 star but service and facilities are very good and clean as is normal for Japanese hotels. The breakfast was very fulfilling and only added a small amount for it. Location wise it is a stop or two away from central shopping and commercial areas, so super convenient.... More 

Helpful?
Thank Curtis W
Kuala Lumpur, Malaysia
Level Contributor
129 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed December 22, 2015

Arrived a bit late because flight was delayed. My room was still available. Since I had no choice for rooms I had to accept a smoking room. I am a non smoker. The smell was quite strong which I did not like since I have to sleep in it. The design of the room is nice, there is a bed... More 

Helpful?
Thank Keng Hian L
New York City, New York
Level Contributor
877 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 318 helpful votes
4 of 5 stars Reviewed December 19, 2015

I had drinks with my wife in the restaurant & Cafe in this hotel. The name of the restaurant on the groud floor was TERRA which offers lunch and dinner. Unfortunately, when I visited here at 14:00, the lunch was over and we could not have lunch nor light meals except drinks. We had two glasses of white wine, which... More 

Helpful?
Thank YacchanAmarone
arthotelssapporo, マネージャー at Art Hotels Sapporo, responded to this review

Dear YacchanAmarone, Thank you for reviewing your recent stay at Art Hotels Sapporo. Our restaurant, TERRA is open for lunch from 11:30 to 14:00. With this reason, we couldn't serve any dishes to you when you visited us. We are sincerely sorry you had a disappointing experience with us this time. But unfortunately, we are closed between 14:00 - 18:00... More 

Singapore, Singapore
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 15, 2015 via mobile

Very conveniently located just a few steps away from the Nakajima Koen, this hotel is value-for-money with a superb onsen in the hotel. It's the perfect place to base yourself if you are visiting Sapporo but want a little bit of peace and serenity. The soba restaurant across the street from the hotel is a gem - don't miss their... More 

Helpful?
2 Thank makkoeli
arthotelssapporo, マネージャー at Art Hotels Sapporo, responded to this review

Dear makkoeli , Thank you for taking the time to share your feedback from your recent stay at Art Hotels Sapporo. As you already mentioned, we are located only 2 mins away on foot from Nakajima-koen metro station. This area is very near to Nakajima park and Toyohira river. It makes you feel as if you are surrounded by natural... More 

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