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Keio Plaza Hotel Sapporo

Certificate of Excellence
7-2-1 Kita 5 Jo Nishi, Chuo-ku, Sapporo 060-0005, Hokkaido
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Keio Plaza Hotel Sapporo
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666 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
  • All months
    (666)
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    (149)
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    (167)
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Taiwan
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited Sapporo at the end of July and stayed at Keio Plaza Hotel in two adjacent rooms for three nights. The hotel is conveniently located within walking distance of the central train station and the Daimaru shopping complex, but the area immediately surrounding the hotel is fairly quiet. The breakfast buffet at the restaurant on the ground floor of... More 

Was this review helpful? Yes
KPH011, フロント オフィス マネージャー at Keio Plaza Hotel Sapporo, responded to this review

Thank you very much for staying Keio Plaza Hotel Sapporo this time. We are glad to hear that you had a pleasant stay with us, and enjoyed our restaurant well. Our Japanese restaurant on basement floor, named Akizu, produces seasonally food also. Our chefs go to market by themselves to see and buy the seasonally seafood. The guests can enjoy... More 

Melbourne, Australia
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

After the tiny rooms that one gets in Tokyo, the rooms in this hotel are truly grand. Close to the station, botanical gardens and university as well as walking distance to the Odori gardens with its beer and food pavilions, the location is ideal. The staff members are, as expected in Japan, very helpful and courteous. While I generally prefer... More 

Was this review helpful? Yes
KPH011, フロント オフィス マネージャー at Keio Plaza Hotel Sapporo, responded to this review

Thank you very much for staying with Keio Plaza Hotel Sapporo this time. We are glad to hear that you have satisfied to stay with us this time. Our location is the good point for walking to sightseeing area. And the size of the rooms are little bigger than others. We look forward to seeing you again near future. Sorry... More 

Bangkok
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a very busy hotel with over 90% booking during summer, however, the staffs are very very nice and helpful! Though some of them might have some language barriers, they are service minded people and try to do their best to help guests have good experience. Special thanks for Mr. Honda, Mr. Yamada, Ms. Yamada, and Mr.Shota for... More 

Was this review helpful? Yes
KPH011, フロント オフィス マネージャー at Keio Plaza Hotel Sapporo, responded to this review

Thank you very much for staying with Keio Plaza Hotel Sapporo this time. We appreciate that you have felt good with our hotel staff. We keep studying English to communicate with the guests. And we try to improve our hospitality much better and better. We wait for your next visiting our hotel near future, we and the staff you named... More 

Honolulu, Hawaii
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My son and I decided to visit Sapporo before school started, so several factors were important: 1) free WiFi, 2) breakfast buffet, 3) close proximity to transportation center, 4) decent-sized room, 5) English-speaking staff, 6) door to door service between the hotel and the airport (for a reasonable fee) and Keio certainly delivered. The higher the floor, the more luxurious... More 

Was this review helpful? Yes 2
Honolulu, Hawaii
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is walking distance to Sapporo train and subway station. 7-11 and Lawson are close by for morning coffee and snack. The customer service was excellent solving our on line booking problem.. Our problem was we have to book for 7 people for 7 nights in the month of July, with patience and professionalism of customer service lady, we were... More 

Was this review helpful? Yes 1
KPH011, フロント オフィス マネージャー at Keio Plaza Hotel Sapporo, responded to this review

Thank you very much for staying with Keio Plaza Hotel Sapporo this July. We are glad to hear that you had satisfied to stay with us this time. We try to improve our customer service better. And also, we will have another renovation in next year. When you get next chance to come to Sapporo, we hope you to choose... More 

Hong Kong, China
Level Contributor
61 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed July 23, 2015

We are a group of four and we arrived by car. The hotel staff helped us with our luggage on arrival and always have a smile on their faces. This hotel is also where we return our rental car, they have an office right at the basement shopping centre of the hotel. So this really is a convenient place to... More 

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Vancouver, British Columbia, Canada
Level Contributor
502 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 stars Reviewed July 21, 2015

We visited Sapporo for the first time in July. Upon arriving at JR Sapporo Train Station from New Chitose Airport, we weren't quite sure about the distance to the hotel. Still we chose to walk and for a while we felt we should have grabbed a cab as the route was quite without any lively commercial establishment. So, we felt... More 

Was this review helpful? Yes 1
Singapore, Singapore
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 15, 2015

Location is convenient. There's a 7-11 right across the road and Daimaru is just a 5-min walk away. This hotel is also one of the stops for the airport shuttle to Haneda Airport but the timings for the bus is limited. We took the 11am shuttle and that is the latest available. We booked our rooms through an agency and... More 

Was this review helpful? Yes
KPH011, フロント オフィス マネージャー at Keio Plaza Hotel Sapporo, responded to this review

Thank you very much for staying with Keio Plaza Hotel Sapporo. For the staying room, we will have the renovation every year, and the newer room will be shown on every year. And for the location, we have the bus stop to and from the New Chitose airport. That is the good point for the customers to choose the hotel.... More 

Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 5, 2015

I stayed in this hotel for an incentive trip for 3 nites. Like most of the hotels in Japan, it was small but clean and modern. Room: Modern with a slightly bigger than a super single bed, suitable for 1 person. The Panasonic massage chair was a treat. The bathroom was cramp with a small bathe tub, toiletries was nice... More 

Was this review helpful? Yes
KPH011, フロント オフィス マネージャー at Keio Plaza Hotel Sapporo, responded to this review

Thank you very much for staying with Keio Plaza Hotel this time, and we appreciate your great feedback of our hotel. Firstly, we have glad to hear that you had enjoyed to stay in Sapporo city. For the room size, our single bed room is not so big, but we think it is easy using and sleeping. The size of... More 

Jakarta, Indonesia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 17, 2015

We are a group of three people and stayed for 2 nights in Sapporo. The triple room is surprisingly decent and comfortable. Unlike our previous hotel in Tokyo, we have enough space for each person and can move around easily in the room. There are plenty of Potts for USB and plugs so that's a plus point for a group... More 

Was this review helpful? Yes
KPH011, フロント オフィス マネージャー at Keio Plaza Hotel Sapporo, responded to this review

Thank you very much for staying with Keio Plaza Hotel Sapporo, this time. And we appreciate your great comment with us. Our triple bed room is very popular from family trip and friend trip. We are glad to hear that you have enough space to move around in the room. Because the size of the room is the most important... More 

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