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Hotel Okura Sapporo

Certificate of Excellence
Nishi 5-Chome Minami 1-Jo, Chuo-ku, Sapporo 060-0061, Hokkaido
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1 room 1 guest
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Hotel Okura Sapporo
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345 Reviews from our TripAdvisor Community

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Traveler rating
    137
    151
    46
    7
    4
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100
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
  • All months
    (345)
  • Mar-May only
    (86)
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  • Dec-Feb only
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Bangkok, Thailand
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I booked a deluxe twin room, That was Non-smoking (I have asthma) and when we checked in at the hotel, It was just like checking in to a luxury hotel (Nothing out of the ordinary). I actually only found out that the room was a smoking room once I entered the floor and it smelled of cigarettes. I had to... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We stayed here for 2 nights and was extremely disappointed at how poor quality this Okura hotel was. It does not deserve to be part of the Okura chain and quite honestly ruins the reputation of this usually highly regarded Japanese chain. Below are the reasons why I would NOT recommend this hotel: - Facilities/rooms/bathrooms are old and poorly maintained.... More 

Was this review helpful? Yes 1
Singapore
Level Contributor
67 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 20, 2015

The room is pretty big by Japanese standards, though the hotel and the room is rather old and in need of a facelift. Location is also quite good, near Odori Park, which makes it walkable to the clock tower and the park. Parking is not free (1,500 yen per day) and as there is no on-site parking, the staff will... More 

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Hong Kong
Level Contributor
112 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed July 13, 2015

Although it is an Okura hotel, it is not as luxury as other Okura like in Tokyo, Bangkok or Macau. We drove & arrived without any staff at the door to show us where to park the car. In fact, it looks like the hotel compound does not have parking and we have to park across the street. Nonetheless, have... More 

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Singapore
Level Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed July 12, 2015

The hotel is well located as detailed before but is an otherwise very average hotel. The rooms are plain and dated, though good size for Japan. Service was generally unhelpful (eg check in staff and concierge). They insist on rooms being available only after 1 pm and will rigidly not allow earlier check-in (even if the hotel was not full).... More 

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Honolulu, Hawaii
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 17, 2015

The Hotel Okura Sapporo is a mid-size hotel in a great location one block away from Odori Park (Block 3 of 13 blocks) towards the Sapporo TV Tower end of the park. It is also across the street from the Odori subway station exit no. 3. Sapporo station is a 10 minute walk away or you can go by subway... More 

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Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 16, 2015

The location of the hotel is very closed to several attractive of the city but a bit far from railway station. It was not an issue for us since we rent a car. I am satisfied with the size of the room, service quality and the overall atmosphere of the hotel. The only problem is no hotel private parking, but... More 

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Cambridge, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 14, 2015

This hotel is very representative of old-school Japanese charm. Staff were very well-mannered & anticipative of your next move, and always on hand to assist, even if, as previous reviewers have said, their language ability might not be top-notch. The occasional spelling mistakes on their publications just added more to the charm. Rooms were big & nicely appointed, even if... More 

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Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 5, 2015

We found our stay extremely uncomfortable as there is no air conditioning in our room but central heating only. We cannot even open the room window. There is absolutely no air circulation which is extremely hazardous to our health. We feel dizzy and sick the following morning. In the future, we hope that you can provide air purifier in the... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 20, 2015

The lady who managed our checkout was the rudest hotel staff I have ever met. I thought it was maybe her poor command of English but as we continue to speak to her, it was obvious it was not her langauge but her bad attitude. She showed it through her tone and even body language... almost showing displeasure at our... More 

Was this review helpful? Yes 3
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