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JR Tower Hotel Nikko Sapporo

Certificate of Excellence
2-5 Kita 5 Jo Nishi, Chuo-ku, Sapporo 060-0005, Hokkaido
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1 room 1 guest
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JR Tower Hotel Nikko Sapporo
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1,050 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Hong Kong, China
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

One of us got hurt at his leg when ski at Kiroro, JR tower lend us a wheel chair during our stay here. They escorted us to the station concourse as well when we left. However, we had dinner at restaurant at 36/F, food are not good, not our taste may be, service

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フロントオフィスマネジャー, フロント オフィス マネージャー at JR Tower Hotel Nikko Sapporo, responded to this review

Thank you for choosing to stay with us at the JR Tower Hotel Nikko Sapporo. How was the leg injury after that? We are delighted to hear you were pleased with the loan of the wheelchair and the level of service of the hotel staff. On the other hand, we do apologize that we were unable to satisfy your expectations... More 

Toronto, Canada
Level Contributor
150 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 453 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Location: If you take east exit at JR Sapporo stn ,look for GAP then it is a few minutes walk to hotel side entrance Room: I booked two stays same rate (1 nite and one week later 3 nites) The first night room was the most basic (no individual toiletries, it is a shampoo and bath gel in dispenser ),... More 

Was this review helpful? Yes 2
フロントオフィスマネジャー, フロント オフィス マネージャー at JR Tower Hotel Nikko Sapporo, responded to this review

Thank you very much for staying at the JR Tower Hotel Nikko Sapporo. Please allow me to explain about why your room grade differed during your stays. At our hotel, we have rooms split up into those found on the standard grade floors (floors 23-30) and executive floors (floors 31-34). On your second stay, we provided you with a room... More 

Tokyo
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 12, 2015

I stayed one night on business. Access is good, but not actually connected to the station concourse, as one must go outside than back in through an unattractive corridor. Rooms were a bit dated. Patched up carpets, scratched furniture, etc. Amenity kit was shabby for a hotel in this price category. Worst was the service: involuntary "upgrade" to a triple... More 

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フロントオフィスマネジャー, フロント オフィス マネージャー at JR Tower Hotel Nikko Sapporo, responded to this review

Thank you for using the services of JR Tower Hotel Nikko Sapporo. We are deeply sorry that there were many elements that did not meet your expectations with regards to the accommodation in general, including the amenities and the restaurant service staff's customer service. We take very seriously the feedback that you have provided and will continue to devote ourselves... More 

2 reviews
4 of 5 stars Reviewed July 1, 2015 via mobile

We spent three nights in an executive double room. Room 3240. Very professional and efficient service. Great business hotel. Not a five star Four Seasons or Ritz Carlton experience. Rooms have been updated. All have nice views. Corner rooms look great but were not available during our stay. Great central location. Literally above the main Sapporo train station. Connected to... More 

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フロントオフィスマネジャー, フロント オフィス マネージャー at JR Tower Hotel Nikko Sapporo, responded to this review

Thank you very much for staying at the JR Nikko Sapporo Tower Hotel. We are happy to hear that you enjoyed your stay at one of our newly refurbished rooms, and that you enjoyed the views. It is a real honor to hear that you enjoyed our Western / Japanese breakfast buffet (using Hokkaido produced ingredients) on our 35th "SKY... More 

Hong Kong, China
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed June 26, 2015

I am not sure why this is ranked as the best hotel in Sapporo. The greeting was less than stellar with the bell girl (yes in Hokkaido, it appears that the women do the heavy lifting!) let go of her luggage cart and it almost rammed into my rental car. She was not even aware of this as she was... More 

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フロントオフィスマネジャー, フロント オフィス マネージャー at JR Tower Hotel Nikko Sapporo, responded to this review

Thank you very much for staying at JR tower Hotel Nikko Sapporo. We apologize for not noticing that the cart our staff was pushing almost hit your rental car and for not providing you sufficient attention, hospitality, and security. We'd also like to apologize for making your stay unpleasant in many ways, such as when we failed to clean your... More 

Level Contributor
8 reviews
5 hotel reviews
5 of 5 stars Reviewed June 24, 2015

It's smack right at Sapporo JR and bus terminal. We took bus 7 to Jokanzai Onsen and it's really convenient. The only caveat is that you have to pay a daily rate of ¥1600 to access to their hot bath area. The saving grace is the hotel room view, which is high up and fantastic.

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フロントオフィスマネジャー, フロント オフィス マネージャー at JR Tower Hotel Nikko Sapporo, responded to this review

Thank you for staying at JR Tower Hotel Nikko Sapporo. We are delighted to hear you enjoyed the view from your room on one of the higher level floors. Because the hotel is connected to Sapporo Station, it is extremely convenient to get around by all means of public transportation including by bus. We are also pleased to hear you... More 

Singapore, null, Singapore
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 18, 2015

Very conveniently located. Friendly staff and clean rooms. Rooms are small with no foreign TV channels. Full range of amenities are provided which includes bath salts, hair ties and make up remover. View from the room is fantastic, we were located on 33rd floor which is higher then the TV tower!

Was this review helpful? Yes
フロントオフィスマネジャー, フロント オフィス マネージャー at JR Tower Hotel Nikko Sapporo, responded to this review

Thank you for staying with JR Tower Hotel Nikko Sapporo. We are pleased to know you were mostly satisfied with our staff and the furnishings and amenities of the guest rooms. The rooms on the south side in particular overlook the TV tower, and we are delighted to know you enjoyed Sapporo's cityscape. On the other hand, we are sorry... More 

Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 12, 2015

The hotel is just next to Sapporo Station just few minutes walk when you exit the train from New Chitose Airport. Room is small and tired even though we took a corner deluxe room at 47500 yens a night but the price including spa access and breakfast. The spa is in fact the onsen with 3 different temperatures pools, sauna... More 

Was this review helpful? Yes 1
フロントオフィスマネジャー, フロント オフィス マネージャー at JR Tower Hotel Nikko Sapporo, responded to this review

Thank you for staying with JR Tower Hotel Nikko Sapporo. We are pleased to know that you enjoyed your stay, including the breakfast and facilities such as the onsen spa. However, it is a pity that the size of our rooms was not to your expectation, and for that, we would like to offer our sincere apologies. We thank you... More 

adelaide
Level Contributor
59 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed June 10, 2015

perfect location. Close to restaurants, close to train, clean spacious rooms with great views. Great place to stay. Exactly what we wanted. The hotel restaurants are expensive but there are so many restaurants outside on the 6th floor of the adjoining building and even more in other nearby buildings - you can eat cheaply and good quality. The hotel is... More 

Was this review helpful? Yes
フロントオフィスマネジャー, フロント オフィス マネージャー at JR Tower Hotel Nikko Sapporo, responded to this review

Thank you for choosing JR Tower Hotel Nikko Sapporo. Did you enjoy the sights around Sapporo? We are delighted to hear you enjoyed the view from the hotel and the spacious rooms. We are sure our prime location within walking distance of the Stellar Place shopping mall, the clock tower, and Odori Park helped you to have a pleasant stay... More 

Singapore, Singapore
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed June 6, 2015

We stayed 2 nights in this centrally located hotel in Sapporo. The hotel is close to most of the shopping areas (eg: Daimaru, Loft, Tokyu and etc) and good restaurants. I would like to specially mentioned that it is within walking distance to ”Sapporo Kanihonke Sapporo Ekimae Honten” – a very good crab restaurant. The service of this hotel is... More 

Was this review helpful? Yes
フロントオフィスマネジャー, フロント オフィス マネージャー at JR Tower Hotel Nikko Sapporo, responded to this review

Thank you very much for choosing JR Tower Hotel Nikko Sapporo from among the many hotel options in Sapporo. We are pleased to learn that staying at our hotel helped you to take advantage of Sapporo's various shopping areas and delicious crab cuisine. We also consider it an honor to receive such warm praise of our hotel's staff and breakfast.... More 

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