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All 143 Sapporo hotels

Sheraton Sapporo Hotel

4.0 of 5 Hotel   |   5-5-25 Atsubetsu Chuo 2 Jo, Atsubetsu-ku, Sapporo, Hokkaido 004-0052, Japan
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Sheraton Sapporo Hotel
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70%
Ranked #64 of 143 hotels in Sapporo
A recent review
4 of 5 stars reviewed 4 weeks ago
AnnKoh NA
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413 people have reviewed this hotel

Traveler rating
    69
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
NA
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Sheraton Sapporo is just a 3 min walk away from the Shin Sapporo JR station. Location may not be the best if you would like to visit the attractions in downtown Sapporo. However, I have to say there’s everything around the hotel area. There’s a mall and supermarkets as well as, many food places nearby. This is a great place... More

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Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 13, 2014

The location can be a plus or minus depending on how you see it. It's not in the central part of Sapporo (in fact, 10 min away at Shin Sapporo station), which means that if the sights in central part are your focus, you would be traveling quite a bit. However as a JR pass holder, it is convenient to... More

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Thirai, Director of Rooms at Sheraton Sapporo Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, More

1 review
2 of 5 stars Reviewed June 10, 2014 via mobile

The hotel was ok. Appreciated it got free wifi plus nice view on 22nd floor. My wife and I were so struggling about the bathroom noise whole night long, and the hotel staff couldn't do anything about it. They should change room for us.

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Thirai, Director of Rooms at Sheraton Sapporo Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Wildwood Crest, New Jersey
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 28, 2014

Hotel is just a block away from the Shin Sapporo station. The staff was friendly and cooperative. I stayed there for a week for a conference and had lunch from the restaurants there, dinner only couple of days. Being a vegetarian they made Vegetarian food specially for me. Room and general service decent , not too bad, but nothing to... More

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Thirai, Director of Rooms at Sheraton Sapporo Hotel, responded to this review

Dear Guest, Thank you for taking your time to share your feedback during your stay with us. We do try our best to provide better service. Look forward to welcoming you back to SHeratn Sapporo Hotel in the near future. Best regards, More

Philadelphia, Pennsylvania
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 13, 2014

It is a dated and tired hotel located within train ride from the center of Sapporo. The need for refurbishment is very pronounced in bathrooms. Overall the room/bathroom interior can be mistaken for the one belonging to an interstate motel. Exterior windows were not cleaned for centuries. One big negative is the absence of any gym/health club facilities. However, the... More

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Thirai, Director of Rooms at Sheraton Sapporo Hotel, responded to this review

Dear Guest, Thank you for staying with us at Sheraton Sapporo Hotel. Also thank you for sharing your feedback during your stay. We will try our best to maintein and improve our facility condition and will provide confortable space. Look forward to welcoming you back to Sheraton Sapporo Hotel in the near future. Best regards, More

Tokyo, Japan
1 review
1 of 5 stars Reviewed May 12, 2014

Living in Japan over 10 years and traveling often abroad, this is the first time I felt the receiption desk is quite rude and helpless. They simply rejected the request I had for exchange money for smaller bills, with very straight and rude attitude, just a strong NO! I never had any trouble on this anywhere else. Another time is... More

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Thirai, Director of Rooms at Sheraton Sapporo Hotel, responded to this review

Dear guest, First of all, we apologize for incomvenience during your stay with us. I have discussed with reception team regarding this issue, and we do try our best to improve our service quality. Again, we are very sorry for this happen. Please accept our apology and look forward to welcoming you back to Sheraton Sapporo Hotel in the near... More

Boston
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 6, 2014

Staying there for one night before flying out at the Chitose airport. My college buddy and I enjoyed the the hotel and it's paring facility. The hotel is closed to Shin-Sapporo station both subway and JR, it takes about 10 minutes to get Sapporo station. Around the hotel, there are shopping mall, for shopping and dinning. Only one complaint is... More

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Thirai, Director of Rooms at Sheraton Sapporo Hotel, responded to this review

Dear Guest, Thank you for staying with us at Sheraton Sapporo Hotel. Also, thank you for sharing your feedback during your stay. We apologize for your inconvenience about internet access. Now wireless internet access is available in the guest room as well as lobby areas. Look forward to welcoming you back to Sheraton Sapporo Hotel. Best regards, More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 23, 2014

I stayed at this hotel during its low season in mid april. As a platinum member i was upgraded to a very spacious corner room. This hotel is located in Shin-Sapporo ( Not directly in Sapporo city but a close 20 mins ride by the JR train). The location is perfect. I avoided the subway for my entire stay because... More

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Thirai, Director of Rooms at Sheraton Sapporo Hotel, responded to this review

Dear Guest, Thank you for staying with us at Sheraton Sapporo Hotel. And also thank you for sharing your feedback during your stay. Your kind comments make us motivate and we keep trying our best to provide great service. Again, thank you for your comments and look forward to welcoming you back to Sheraton Sapporo Hotel in the near future.... More

Yokosuka, Japan
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 19, 2014

The location of the hotel was ideal. Away from the crowds of the Ice Festival. Service was outstanding. However the prices in the restaurants was higher than other hotels in downtown Sapporo. But the ease and convenience made it worth it for me. Easy from the Airport and easy to the event. I was hoping the breakfast buffet would be... More

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Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 19, 2014

This hotel is approximately 30-40 mins train ride from Sapporo Chitose airport and it situated pretty much next door to Shin Sapporo Station. One slight difficulty I found during my stay was when I need to wheeled my luggages from the station to the hotel lobby. A heavy thick snow and icy walkway can be a challenge. I booked 2... More

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Additional Information about Sheraton Sapporo Hotel

Address: 5-5-25 Atsubetsu Chuo 2 Jo, Atsubetsu-ku, Sapporo, Hokkaido 004-0052, Japan
Location: Japan > Hokkaido > Sapporo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Sapporo Hotel 4*
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Also Known As:
Sheraton Sapporo
Sapporo Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style
#14 Spa Hotel in Sapporo #15 Luxury Hotel in Sapporo
Hotel Class
Official Description (provided by the hotel)
Sheraton Sapporo with warm-hearted entire hotel teams offers the best 4 seasons of Spring/Summer/Autumn/Winter for your visits, to enjoy and experience dynamic nature, beautiful flowers & trees, forest therapy, twitting bird watching, lavender aromatherapy, tasty local foods with natural mineral water, outing activities of skiing, golfing, fishing, horse-back riding, and you name it. Sheraton Sapporo is taking care of your life with environmentally sustainability manner. ... more   less 
Number of rooms
511

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