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All 142 Sapporo hotels

Sheraton Sapporo Hotel

4.0 of 5 Hotel   |   5-5-25 Atsubetsu Chuo 2 Jo, Atsubetsu-ku, Sapporo, Hokkaido 004-0052, Japan
Hotel amenities
Sheraton Sapporo Hotel

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Ranked #62 of 142 hotels in Sapporo
A recent review
3 of 5 stars Reviewed February 19, 2014
887fish Yokosuka, Japan
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376 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Russian first
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English first
Yokosuka, Japan
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 19, 2014

The location of the hotel was ideal. Away from the crowds of the Ice Festival. Service was outstanding. However the prices in the restaurants was higher than other hotels in downtown Sapporo. But the ease and convenience made it worth it for me. Easy from the Airport and easy to the event. I was hoping the breakfast buffet would be... More

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Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 19, 2014

This hotel is approximately 30-40 mins train ride from Sapporo Chitose airport and it situated pretty much next door to Shin Sapporo Station. One slight difficulty I found during my stay was when I need to wheeled my luggages from the station to the hotel lobby. A heavy thick snow and icy walkway can be a challenge. I booked 2... More

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Denpasar, Bali, Indonesia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 17, 2014 via mobile

My husband and I stayed here for one night on our trip to Japan. We had just arrived from the airport and this was extremely easy to get to- only a few stops away from the airport on the JR train and there are signs for the hotel once you exit the terminal, so we had no trouble finding it.... More

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Shanghai
Top Contributor
84 reviews 84 reviews
73 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed December 28, 2013

The main positive (and negative) of this hotel is its location. It is adjacent the Shin-Sapporo JR train station (and subway stop). This is one stop from the Sapporo JR train station (about 5 - 10 minutes, about $2.50 o/w) and about half hour from the airport (if you take the rapid airport express train, which is about $8.50 o/w).... More

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Thirai, Director of Rooms at Sheraton Sapporo Hotel, responded to this review

Dear Guest, Thank you for staying with us at Sheraton Sapporo Hotel and thank you for taking your time to share your feedback during your stay. We do our best to provide great service and try to make our guest stays comfortable. Again, thank you for your comments and look forward to welcoming you back to Sheraton Sapporo Hotel in... More

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 9, 2013

Very nice hotel, massive. Just next to subway / bus station, the hotel is well signposted from there. Room is very nice and big and so comfy. The downside is no WI-FI available, cannot use mobile phone to connect to WIFI, just only use Ethernet cable to connct to the laptop

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Thirai, Director of Rooms at Sheraton Sapporo Hotel, responded to this review

Dear Guest, Thank you for staying with us at the Sheraton Sapporo Hotel and also thank you for sharing your feedback. For Wireless Internet Access, we are working on and trying our best to provide access as soon as possible. Also, you are able to access internet with Wifi at the lobby area. We are looking forward to welcoming you... More

Hong Kong
Top Contributor
70 reviews 70 reviews
53 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 3, 2013

Stayed here for 2 nights in an upgraded corner room with 2 beds. Room was nice sized but bathroom was a little small with slightly low water pressure. Had a car so getting around was no issue at all. However, it must be noted it isn't exactly in the city center proper so there isn't much you can do on... More

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Thirai, Director of Rooms at Sheraton Sapporo Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback about your stay at the Sheraton Sapporo Hotel. Your comments is very important to provide best service to guest. We do try our best to maintain our facility to make guest stay confortable. Look forward to welcoming you back to the Sheraton Sapporo Hotel in the near future. Best regards, Toshiko Hirai... More

Bandung
Top Contributor
51 reviews 51 reviews
49 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed October 10, 2013

We stayed 2 nights at his hotel. Checked in at 12.00pm but the room was not ready. We leaved our luggage at concierge and we went to Sapporo city for lunch. Located at Shin Sapporo station, traveling by train around 20-30 minutes to Sapporo City. For JR pass holder it's very convenient because traveling to Sapporo Station already covered by... More

Was this review helpful? Yes 1
Thirai, Director of Rooms at Sheraton Sapporo Hotel, responded to this review

Dear Guest, Thank you for staying with us at the Sheraotn Sapporo Hotel and also thank you for sharing your experiences during your stay. We are located at Shin-Sapporo and it is very easy to take a subway, JR train and Bus. We are able to provide some information for tour and resutaurant to make your travel easier. We look... More

Tokyo, Japan
Top Contributor
72 reviews 72 reviews
22 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 19, 2013

We spent 1 night at Sheraton Sapporo hotel. The room is clean and spacious, but actually the room seems like a somrking room. (Though I ordered non-smorking room) The room decorations are not as modern as some other SPG hotels. Good location adjacent to train station and only a few stops from "downtown" Sapporo. Staff is helpful and always very... More

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Thirai, Director of Rooms at Sheraton Sapporo Hotel, responded to this review

Dear Guest, Thank you for staying with us at the Sheraton Sapporo Hotel. And also thank you for taking your time to write your feedback about us. We try our best to improve and maintain our facility including guest rooms. Again, thank you for your feedback and we look forward to welcoming you to the Sheraton Sapporo Hotel in the... More

Brussels, Belgium
Senior Contributor
24 reviews 24 reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 2, 2013

I stayed in Sheraton for a week of meeting. Travelling from Brussels it took me 25 hours of travelling to get there (incuding a 5 hour delay). You can imagine how disappointed and upset I was when after check-in I went to my room and it smell like an ashtray. I immediately went back to the reception where I made... More

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Thirai, Director of Rooms at Sheraton Sapporo Hotel, responded to this review

Dear Guest, Thank you for staying with us at the Sheraton Sapporo Hotel. First of all, we do apologize for inconvenience during your stay with us. It is unacceptable to give that kind of experience to the guest. We had discussion about this happened with management team and will try our best to improve our room control and assignment. Again,... More

Singapore
Contributor
11 reviews 11 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 29, 2013

Stayed at this hotel for 4 night during our July-13 trip to Hokkaido. Nice and Clean hotel, No complaints. 10-15 minutes drive from downtown sapporo. Closely link to Tol way that connects to Odaru and Furano. To those who rent a car in Hokkaido, this hotel charge parking fee of 1000 Yen per stay. You can enter and exit as... More

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Thirai, Director of Rooms at Sheraton Sapporo Hotel, responded to this review

Dear Guest, Thank you for sharing your experiences during your stay at the Sheraton Sapporo Hotel. We are very happy to hear your comments that make us motivate and inspired. We will try our best to make guest stay memorable. We are able to provide some information about tour around Sapporo as well as Hokkaido. Please let us know what... More

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Additional Information about Sheraton Sapporo Hotel

Also Known As:
Sheraton Sapporo
Sapporo Sheraton
Address: 5-5-25 Atsubetsu Chuo 2 Jo, Atsubetsu-ku, Sapporo, Hokkaido 004-0052, Japan
Location: Japan > Hokkaido > Sapporo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Sapporo
#32 Business Hotel in Sapporo
#62 Romantic Hotel in Sapporo
#62 Onsen Hotel in Sapporo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Sapporo Hotel 4*
Official Description (provided by the hotel):
Sheraton Sapporo with warm-hearted entire hotel teams offers the best 4 seasons of Spring/Summer/Autumn/Winter for your visits, to enjoy and experience dynamic nature, beautiful flowers & trees, forest therapy, twitting bird watching, lavender aromatherapy, tasty local foods with natural mineral water, outing activities of skiing, golfing, fishing, horse-back riding, and you name it. Sheraton Sapporo is taking care of your life with environmentally sustainability manner. ... more   less 
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