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New Otani Inn Sapporo

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1-1-1 Kita 2jo Nishi, Chuo-ku, Sapporo 060-0002, Hokkaido
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227 Reviews from our TripAdvisor Community

Traveler rating
    39
    112
    60
    10
    6
See reviews for
54
31
51
66
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
  • All months
    (227)
  • Mar-May only
    (60)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (49)
All months
Mumbai (Bombay), India
Contributor
16 reviews 16 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here overnight during our trip around Hokkaido. The hotel served our purpose for a one night stay. Pros: They had english speaking staff and check-in was very quick considering our very long journey. It is in a great location. The rooms are clean and serviceable and well equipped. Wifi worked well. Some Cons: Like most hotels in Japan,... More 

Was this review helpful? Yes 1
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for posting a comment regarding your last stay with New Otani Inn Sapporo. Please come visit us again on your next trip to Sapporo,we are looking forward to welcoming you. More 

jakarta
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 9, 2015 via mobile

Like the title's description, it is like any other hotels, nothing special about it. Typical Japanese hotel, petite for a family of 4. But it is good enough for us all. Good firm mattress (for my back), clean, attentive service though i made reservation for 4 people, towels were given 3. But given immediately when requested. Love love the location,... More 

Was this review helpful? Yes 1
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for staying in New Otani Inn Sapporo. We are glad that you enjoyed your stay. We are looking forward to welcoming you again. More 

Senior Contributor
48 reviews 48 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 1, 2014

Booked 4 rooms and stayed for 2 nights. No issues with the housekeeping, Car Park lots available in the basement, we paid 3000 Yen for two nights for ONE car parking fee. Only downside is there aren't any Mandarin TV Channel in the rooms.

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ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for staying in New Otani Inn Sapporo and posting your comments. We hope to welcome you again. More 

Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 9, 2014

Hotel is above average in facilities and location. It's rooms are average size but well furnished. Nice pajamas, slippers, tea kettle and bath room is big. Nice toiletries are provided. Very close to all the shopping streets and restaurants. Service is efficient. Thoughtful extras are provided when there's a need. Eg.. Extension cords, etc. hotel is suitable for business and... More 

Was this review helpful? Yes 1
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for your stay with us. We hope you enjoyed your stay in Sapporo. We are looking forward to serving you again. More 

Sydney
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed June 30, 2014

Not our choice of hotel but had no choice. Very outdated rooms, very small and confined. Breakfast was good. Staff were very friendly and accommodating. Good location. Overpriced for Sapporo standards we paid 77,000 yen (per night) for 2 rooms, 5 people incl breakfast. They are rated 4 stars but I am well travelled and would rate this 2.5 stars... More 

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Travelers are raving about these Sapporo hotels

Akita, Japan
Contributor
14 reviews 14 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 12, 2014

I stayed here whilst visiting for the sinew festival in a Sapporo. The staff were so polite, originally speaking to me in Englush before realising that I could speak Japanese. The bed was so comfortable and the room was very comfortable. I have no experience other than this though, as I spent most if my days out walking around, instead... More 

Was this review helpful? Yes 2
Bangkok, Thailand
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 5, 2014

I stayed at this hotel for my business trip. The staff are kind and willing to help me read the map for my meeting place. The bed is so comfy, the room is clean and I really love the bathtub. After a long day fighting in the meeting room, I think this hotel is good for me. It's located near... More 

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Senior Contributor
33 reviews 33 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 11, 2013 via mobile

Stayed at the hotel for 6 nights as a group of us were doing the Hokkaido Marathon. It's well located to the starting area & end point (about 10min walk); also walking distance to the JR Station & Susukino area. Excellent location. Hotel is a little dated & old but still fairly well maintained. Rooms were clean and size is... More 

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bobo
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 24, 2013 via mobile

I stayed here for my last night of my Hakkaido winter trip. The furniture is worn out, small room but better than I expected. Not far from Sapporo JR. We managed to walk there on the snow with our big suitcase. The staff can speak English. As we booked the rooms at low price, it is value for money, especially... More 

Was this review helpful? Yes 1
Yokosuka, Japan
Top Contributor
137 reviews 137 reviews
29 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed February 8, 2013

The hotel was about 3 blocks from the JR station. It was very convent with good restaurants in the same block. The subway stations are close but it always seems that you need to walk a long way to the subway in this area. The rooms were nice. They had a big buffet fro breakfast with a good selection of... More 

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