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New Otani Inn Sapporo

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1-1-1 Kita 2jo Nishi, Chuo-ku, Sapporo 060-0002, Hokkaido
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293 Reviews from our TripAdvisor Community

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Level Contributor
31 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Hotel was clean and well organised. Convenient and easy to locate. Staff was very helpful when we had problem taking the subway early in the morning to the airport when the subway entry was closed and helped us hired a taxi to the sapporo station. The only problem was they barely understand any English. There were someone drilling on the... More 

Helpful?
Thank Brenda S
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for staying at New Otani Inn Sapporo and posting your feedback about us. We are pleased to read your positive comments . However,we are very sorry to hear the inconvenience regarding English skill of our staff.We shall take some appropriate measurement and training for improvements. We hope that we may have the pleasure of welcoming you... More 

Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel is located closed to the JR Sapporo Station, we caught the shuttle bus from Chitose Airport to the hotel, it took us around 1 hr and 20 mins, we could arrive at the hotel early had we caught the train, however, there was less walking and no need to carry 2 luggages to go up and down with... More 

Helpful?
Thank William W. C
ニューオータニイン札幌, 支配人 at New Otani Inn Sapporo, responded to this review

Thank you for staying at New Otani Inn Sapporo and taking time to post your feedback about us.We are very pleased to read your comments. We look forward to serving you again. More 

Tokyo Prefecture, Japan
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed in a package flights and this hotel 3 night stay, and it was quite reasonable. The room was not so big, but enough for 1 person. The pancake was great in the breakfast. The station is close and you can walk to ODORI area.

Helpful?
Thank mooassam
ニューオータニイン札幌, 支配人 at New Otani Inn Sapporo, responded to this review

Thank you very much for staying in New Otani Sapporo and posting for your comments.We will do our best.We look forward serving you again. More 

Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

good adequate hotel. no smoky smell. use subway exit 24 if you have large heavy luggage as there is an elevator. 21 & 22 is stairs. larger double room 23 Sq meter is enough to open large luggage. breakfast was interesting. memorable was fluffy pancakes and miso noodle. hotel is bus stop for skiing resorts.

Helpful?
Thank Mark S
ニューオータニイン札幌, 支配人 at New Otani Inn Sapporo, responded to this review

Thank you for staying at New Otani Inn Sapporo and taking time to post your feedback about us.We are very pleased to read your comments. We look forward welcoming you again very soon. More 

Singapore
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed December 30, 2015

A typical hotel with all the basic necessities. Room is adequate but nothing to shout about. Windows could be opened but from my room, there isn't much view to talk about as it is blocked by adjacent buildings. Cleanliness is good though. No onsen is available at this hotel, but the food (buffet) is pretty decent, and wi-fi is provided... More 

Helpful?
Thank Reincarnated
ニューオータニイン札幌, 支配人 at New Otani Inn Sapporo, responded to this review

Thank you very much for staying in New Otani Sapporo and posting for your comments.We will do our best.We look forward serving you again. More 

Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 16, 2015

Old but comfortable hotel, have a new renovated floor that costs a little more, also famous for their buffet breakfast. Wifi works smoothly with no password needed. Walking distances within Sapporo, Odori station where a lot of shops/eateries and underground walkways. Do check weather as it is not easy to walk in thick or old slippery snow from JR Sapporo... More 

Helpful?
2 Thank nisoltsu
ニューオータニイン札幌, 支配人 at New Otani Inn Sapporo, responded to this review

Thank you for staying at New Otani Inn Sapporo and taking time to post your feedback about us.We are very pleased to read your comments. We look forward welcoming you again very soon. More 

Ogaki, Japan
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 18, 2015 via mobile

Room is comfortable and in great condition. Seems I need some sort of card to even turn on the TV. Whatever: free WiFi with no password. No minibar, convenience store across the street. Convenient to the train station. Air filter request for the room was met upon arrival. Very pleased. Not a luxury hotel but a comfortable place to sleep.... More 

Helpful?
Thank derykxl
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you for staying at New Otani Inn Sapporo and taking time to post your feedback for us. We have a plan of renovation work in the hotel. We definitely will make various improvements in the facilities. We appreciate you bringing these matters to our attention. We look forward to serving you again. More 

New Zealand
Level Contributor
107 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed November 5, 2015

The New Otani Inn is only a few blocks from the main train station and well located with many places to eat nearby. The room and bed was comfortable and there was a decent amount of space in the room (chair and table) along with the other usual hotel amenities. Maybe my biggest complaint would be that the place was... More 

Helpful?
Thank JapanCustomTours
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for staying at New Otani Inn Sapporo and taking time to post your feedback about us. As we read your comments,we feel very sorry for the inconvenience during your stay. We assure you to do our best to provide our high standard of service to make your future visits satisfactory. We look forward to serving you... More 

Blacksburg, Virginia
Level Contributor
77 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed September 23, 2015

The lodging rooms are a bit tired, but immaculate and the beds are very comfortable. Very quiet. However, the service is excellent from the breakfast room, front desk and conference rooms. I left a watch in the room and they promptly returned it to me in the U.S. This is greatly appreciated.

Helpful?
Thank Jersbikr
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you for staying at New Otani Inn Sapporo and taking time to post your feedback about us. We are very pleased to read your comments. We look forward welcoming you again very soon. More 

Mumbai (Bombay), India
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 29, 2015

We stayed here overnight during our trip around Hokkaido. The hotel served our purpose for a one night stay. Pros: They had english speaking staff and check-in was very quick considering our very long journey. It is in a great location. The rooms are clean and serviceable and well equipped. Wifi worked well. Some Cons: Like most hotels in Japan,... More 

Helpful?
1 Thank lalaland_travels
ニューオータニイン札幌, お客様担当マネージャー at New Otani Inn Sapporo, responded to this review

Thank you very much for posting a comment regarding your last stay with New Otani Inn Sapporo. Please come visit us again on your next trip to Sapporo,we are looking forward to welcoming you. More 

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