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Mercure Hotel Sapporo

Certificate of Excellence
2-2-4 Minami 4 Jo Nishi, Chuo-ku, Sapporo 064-0804, Hokkaido
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Mercure Hotel Sapporo
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Mercure Hotel Sapporo
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638 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • All months
    (638)
  • Mar-May only
    (141)
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    (165)
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    (153)
  • Dec-Feb only
    (179)
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Houston, Texas
Top Contributor
53 reviews 53 reviews
32 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very nice hotel in the center of Sapporo. Super nice room service. Love their toiletries although I wish they had them in big bottles like they usually do at Japanese hotels. The only thing that was kinda uncomfortable is that you have to switch elevators twice before you get on your floor.. Kinda annoying. Other than that - it s... More 

Was this review helpful? Yes
MercureHotelSapporo, フロント オフィス マネージャー at Mercure Hotel Sapporo, responded to this review

Dear usroman0719, Thank you so much for sharing all of the things that you love about Mercure Sapporo. I have shared your review with our team and they were very thankful for your kind words. I apologize that you felt uncomfortable about our Elevator system. However please allow me to ask you for your kind understanding and cooperation. we are... More 

Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were pleasantly surprised by the quality of this hotel, given the relatively low rate that we paid for it using booking.com. We paid a little more for an upgrade (by contacting the hotel directly) to a hollywood twin room since we were travelling with a baby. We found the hotel everything that we could ask for--well-located, clean, modern, and... More 

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MercureHotelSapporo, フロント オフィス マネージャー at Mercure Hotel Sapporo, responded to this review

Dear thekohs, We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Singapore, Singapore
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location right in the Susukino district. Entertainment, restaurants, shopping and subway all within walking distance. 5-minute walk to Raumen Yokocho (Ramen Alley) for the famous Sapporo noodles. Nijo Fish Market is a 10-minute walk. Good soundproofing in rooms, equipped with fridge, electrical kettle, electronic safe and humidifier. Airconditioned with free wifi. We had a Standard Queen room which is... More 

Was this review helpful? Yes 1
MercureHotelSapporo, Front Desk at Mercure Hotel Sapporo, responded to this review

Dear LCWW Thank you very much for your great feedback and we are very happy to hear that you had an enjoyable stay with us here at Mercure Hotel Sapporo. We would like to also thank you for all of your nice comments about our hotel and also the valuable information for the other customers. Thank you again and we... More 

Senior Contributor
21 reviews 21 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is right by Susukino district, which is super convenient with great food and nightlife. It's also close to subway stops and malls and a 24-hour convenient store. The hotel looks quite new and modern. The amenity is nice and the room is clean. The only thing was that you might run into groups of tours that make the... More 

Was this review helpful? Yes 1
MercureHotelSapporo, フロント オフィス マネージャー at Mercure Hotel Sapporo, responded to this review

Dear Ms. Pow K, Thank you so much for sharing all of the things that you love about Mercure Sapporo. I have shared your review with our team and they were very thankful for your kind words Thank you again and we hope to see you soon. Front Office Manager, Otomo More 

Perth, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Booked into the Mercure after Skiing in Niseko. Timed the visit to coincide with the Ice festival which was well worth the visit. The Mecure is very well located for access to the Ice festival.You can either walk above ground or use the subway walkways (with an entrance on next corner after you turn right when leaving the hotel). Many... More 

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MercureHotelSapporo, フロント オフィス マネージャー at Mercure Hotel Sapporo, responded to this review

Dear Mr. Ian H, It was great to read about your positive comments from your recent stay with us. I will be sure to share this with our team who will no doubt take encouragement from your positive experience. We hope to see you again soon. Kindest regards, Front Office Manager Otomo More 

Senior Contributor
27 reviews 27 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 12, 2015 via mobile

I would definitely recommend the a mercure for a stay in Sapporo. Close to ramen st for food and many bars and clubs, yet as two 60 year olds very quiet when you need it. We found the staff helpful both with information and accommodating our wants. Not 5 star but great value for money. We didn't pay for breakfast... More 

Was this review helpful? Yes 1
MercureHotelSapporo, フロント オフィス マネージャー at Mercure Hotel Sapporo, responded to this review

Dear Kerryls, Thank you for sharing your feedback and it was pleasing to read that you had an enjoyable overall stay experience. I will be sure to share this with our team who will no doubt take encouragement from your positive experience. We hope to see you again soon. More 

Tokyo, Japan
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 9, 2015 via mobile

having read many reviews I decided to come here. Without doubt a very nice hotel. Some of the reviews say that the were disappointed not having received an upgrade. I don't really understand such comments because frankly speaking, you get what you pay. You want a swuite, book and pay it. But the standard rooms are more than sufficient. The... More 

Was this review helpful? Yes 1
MercureHotelSapporo, フロント オフィス マネージャー at Mercure Hotel Sapporo, responded to this review

Dear Bixier G, It was great to read about your positive comments from your recent stay with us. I will be sure to share this with our team who will no doubt take encouragement from your positive experience. We hope to see you again soon. DANKE More 

Jakarta, Indonesia
Top Contributor
63 reviews 63 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 7, 2015

Here the reviews : Room and bed quite large for standard room in Japan. But we couldnt get an upgraded as we are platinum members. Not like the last time stayed here, got chocolate and free upgrade also. ★ ★ ★ Breakfast was good. Quality of the food quite good. ★ ★ ★ ★ We got vouchers free drink but... More 

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MercureHotelSapporo, フロント オフィス マネージャー at Mercure Hotel Sapporo, responded to this review

Dear yanzsofyan, Please allow me to clarify that we upgrade a room for platinum members who make a booking through Acoorhotels.com. If so, we do apologize for not giving you the proper information upon check in. I have shared your feedback with our engineer and restaurant manager so that corrective action may be taken to improve our service in those... More 

Brisbane, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2015

Excellent in every way. Upgrade to executive suite. Friendly English speaking staff. Walk around and see gardens, temples and shrines. Catch tram for overall perspective of the city. Interesting fish market and shopping malls, both above and below ground level.

Was this review helpful? Yes
MercureHotelSapporo, フロント オフィス マネージャー at Mercure Hotel Sapporo, responded to this review

Dear hendosoppinion, It was great to read about your positive comments from your recent stay with us. I will be sure to share this with our team who will no doubt take encouragement from your positive experience. We hope to see you again soon. More 

singapore
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 5, 2015

The hotel is located at Susukino, very closed to lots of nice restaurants. Not far from the Susukino subway station, bus stop of the airport bus is just across the road. If you take a taxi from the SAPPORO station will cost you less then 1000¥. The room and bathroom are spacious for Japanese standard. It's clean and new. I'll... More 

Was this review helpful? Yes 2
MercureHotelSapporo, Front Desk at Mercure Hotel Sapporo, responded to this review

Dear ng.s.s We very much appreciate your comments regarding your stay at the Mercure Sapporo. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your... More 

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Amenities