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All 143 Sapporo hotels

Cross Hotel Sapporo

4.0 of 5 Hotel   |   2-23 Kita 2 Jo Nishi, Chuo-ku, Sapporo, Hokkaido 060-0002, Japan
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Ranked #2 of 143 hotels in Sapporo
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
debtravelor Washington DC, District of Columbia
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635 people have reviewed this hotel

Traveler rating
    339
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Japanese first
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English first
A TripAdvisor Member
4 of 5 stars Reviewed 6 days ago NEW

We stay in their double room in Cross Floor. Its spacious with good view, we can see the Sapporo tower from our room. Its location is very good too, just in the middle of the JR station and the susukino, really convenient. If we visit Sapporo again, we will stay in Cross again. One more, its staffs are very polite... More

Was this review helpful? Yes 3
Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very modern and clean. The staff speak great English and are very helpful. Our room was small, even compared to other Japanese rooms. Also, because the bathroom was so modern, the decor left little room to put our toiletries and other items. I prefer a larger bathroom counter top. Although the rooms were very clean and nicely... More

Was this review helpful? Yes 2
Richmond, Virginia
Top Contributor
61 reviews 61 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean, clean, clean! Love this hotel because it is spotless. We stayed here and also enjoyed the convenient location ( just 5-10 minutes walk to the main train station). Don't forget to enjoy the public bath at night. You can get a very nice view of Sapporo at night at the same time while you are soaked in hot water.

Was this review helpful? Yes 1
Dubai, United Arab Emirates
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed 2 nights in this hotel. Clearly a design hotel with main theme being music. The design and quirky features are nice, however I probably would not stay here again, because the hotel is a bit too dark to my liking. The standard twin room was small, although functional with comfortable beds. Bathroom was a bit annoying, due to the... More

Was this review helpful? Yes 1
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review

Thank you for staying at Cross Hotel Sapporo. I am sorry that we couldn’t make you satisfied with us. There are several kinds of rooms, for example we have deluxe twin rooms which is 35 square meter and have bath tub with a shower curtain. It was good to hear that you liked the meet lounge. We just stated to... More

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

the hardware of this hotel seems ok although room is small for regular room type. but the soft ware(the service) in this hotel is very poor. i booked this room through booking.com and at the beginning, i was chosen a premium room but later because i need to change the check in date and the hotel staff said that my... More

Was this review helpful? Yes 1
sapporoクロスホテル, マネージャー at Cross Hotel Sapporo, responded to this review

Thank you for staying at Cross Hotel Sapporo. We are sorry that some of our staffs can not speak English well and made misunderstanding because of English. We do not charge 1000yen to take a car even you park at another parking area. We will try English harder to make satisfy for foreign guests. Best regards, Cross Hotel Sapporo More

Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was the first time I stay in Cross hotels group and am very happy that I found this chain of hotels from Tripadvisor . we stayed on 14th floor and had a nice view. The onsen was fantastic , only wish that it opened for longer hours. Location is first class, near to good shopping areas and good food.... More

Was this review helpful? Yes 3
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review

Thank you for choosing Cross Hotel Sapporo. There are 2 Cross hotels in Japan. One is in Sapporo, the other one is in Osaka. You can see TV tower from some guest rooms. I am sorry that our DAIYOKUJYOU open time is not enough for you. We will consider if it is possible to open longer. We located the between... More

Bali
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We liked this place, everything was new and had attractive design features. The bed linens were very light, excellent for sleeping. The onset is great, on the highest floor of the building. We can only recommend this, not least given its low price.

Was this review helpful? Yes 2
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review

Thank you for choosing Cross Hotel Sapporo. It is glad to hear you like our hotel. It has been 7 years since we opened. We select the bed linens which our guests feel comfortable and sleep well. Many people like DAIYOKUJYOU (large bath) that is located the highest floor of the hotel. I am looking forward to seeing you again.... More

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago

Hot spring is close too early and open too late. opening hour at 4:00pm to 1:00am is not enough. It will be better open for 20 hours or at least open at morning section, say 6:00~10:00am. thanks and best regard

Was this review helpful? Yes 1
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review

Thank you for staying at Cross Hotel Sapporo. I am sorry that open time of DAIYOKUJYOU is not enough for you. Currently, it is open 4pm to 1am and 6am to 9am. We will consider if it is possible to open it longer. Thank you for your comment. Front Manager Hisashi Hirano More

Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Cross Hotel Sapporo is a modern boutique hotel (4*) located in between the JR Sapporo Station and Odori Park. This provides great convenience if one intends to shop around JR Sapporo Station (Daimaru, paseo, Stellar Place, ESTA, APIA, Tokyu) and Odori Park (Parco, Mitsukoshi, Pole Town and Aurora Town). The Sapporo Clock Tower is only a 3-min's walk away, while... More

Was this review helpful? Yes 1
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review

Thank you for staying at Cross Hotel Sapporo. As you mentioned, we located the between Sapporo station and Odori park. There are a lot of shops, restaurants and sightseeing places. You can look around downtown on your foot. We changed wi-fi system last month, so wi-fi signal is stronger than before. You need a password to use wi-fi in the... More

Seoul, South Korea
Contributor
15 reviews 15 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed in this hotel for our last stay in Sapporo. Overall, (to me) it was a nicely managed business hotel with various modern design touches (overall lighting structure of the hotel was pretty dark to me...) Room was fine but smaller than I expected for the cross floor in the picture. Wi-fi in the room and lobby area worked fine..... More

Was this review helpful? Yes
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review

Thank you for staying at Cross Hotel Sapporo. It is good to hear you like our DAIYOKUJYOU (large bath) and breakfast. DAIYOKUJYOU is open 4pm to 1am, 6am to 9am. It is located the highest floor of the hotel, so you can see Sapporo view taking a bath. Also we provide food which is made in Hokkaido as much as... More

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Additional Information about Cross Hotel Sapporo

Address: 2-23 Kita 2 Jo Nishi, Chuo-ku, Sapporo, Hokkaido 060-0002, Japan
Phone Number:
Location: Japan > Hokkaido > Sapporo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cross Hotel Sapporo 4*
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Also Known As:
Sapporo Cross Hotel

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style
#1 Family Hotel in Sapporo #2 Luxury Hotel in Sapporo #4 Business Hotel in Sapporo #4 Romantic Hotel in Sapporo
Hotel Class
Number of rooms
181

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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