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All 143 Sapporo hotels

Cross Hotel Sapporo

4.0 of 5 Hotel   |   2-23 Kita 2 Jo Nishi, Chuo-ku, Sapporo, Hokkaido 060-0002, Japan
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Cross Hotel Sapporo
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Ranked #2 of 143 Hotels in Sapporo
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Katherine Y Berkeley, California
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655 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Korean first
  • Russian first
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English first
Berkeley, California
Contributor
20 reviews 20 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Even though this hotel has small rooms (which I later found out is quite common in city hotels in Japan), the room itself is very space efficient and well-designed, from a practical and aesthetic point of view. The service is very good and friendly; all the hotel staff will greet you with a smile when they see you. Their English... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the onsen on the 18th floor, the amazing breakfast buffet, modern chic decor, cleanliness, ultra convenient location, there is little to be picky of this place. Absolutely and strongly recommend for any traveler. I think the only downside is the staff don't speak English too well, but they clearly try to provide the best answer and service possible. Highly... More

Was this review helpful? Yes 1
Hong Kong
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked the hotel last minute and the only room they had available was a "STYLISH ROON" - I felt confident because it was highly rated on Tripadvisor. The hotel is conveniently located - walking distance from the JR station and Odori - great location and that deserves 5 stars. It is also clean and well maintained and possibly a... More

Was this review helpful? Yes 2
A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago

We stay in their double room in Cross Floor. Its spacious with good view, we can see the Sapporo tower from our room. Its location is very good too, just in the middle of the JR station and the susukino, really convenient. If we visit Sapporo again, we will stay in Cross again. One more, its staffs are very polite... More

Was this review helpful? Yes 3
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review

Thank you for staying at Cross Hotel Sapporo. At Cross floor that 15th floor to 17th floor, there are special amenities and facilities. We located the centre of downtown; it takes about 15 minutes to Susukino by walking. I am very happy to hear that you will stay in our hotel if you visit Sapporo again. I am looking forward... More

Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is very modern and clean. The staff speak great English and are very helpful. Our room was small, even compared to other Japanese rooms. Also, because the bathroom was so modern, the decor left little room to put our toiletries and other items. I prefer a larger bathroom counter top. Although the rooms were very clean and nicely... More

Was this review helpful? Yes 2
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review

Thank you for staying at Cross Hotel Sapporo. There are different kinds of room. We try to keep our hotel clean and give our gusts good service as much as possible to make all of guest comfortable. There are also a lot of restaurants, cafe and convenience stores around our hotel. Thank you again for your comment. Front Manager Hisashi... More

Richmond, Virginia
Top Contributor
63 reviews 63 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Clean, clean, clean! Love this hotel because it is spotless. We stayed here and also enjoyed the convenient location ( just 5-10 minutes walk to the main train station). Don't forget to enjoy the public bath at night. You can get a very nice view of Sapporo at night at the same time while you are soaked in hot water.

Was this review helpful? Yes 1
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review

Thank you for staying at Cross Hotel Sapporo and your comment. It is glad to hear that you like our hotel. Our locations is located the between Sapporo station and Odori station, so it is easy to access to go anywhere. Daiyokujou is the highest floor of our hotel. You can see Sapporo city view. I am looking forward to... More

Dubai, United Arab Emirates
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed 2 nights in this hotel. Clearly a design hotel with main theme being music. The design and quirky features are nice, however I probably would not stay here again, because the hotel is a bit too dark to my liking. The standard twin room was small, although functional with comfortable beds. Bathroom was a bit annoying, due to the... More

Was this review helpful? Yes 1
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review

Thank you for staying at Cross Hotel Sapporo. I am sorry that we couldn’t make you satisfied with us. There are several kinds of rooms, for example we have deluxe twin rooms which is 35 square meter and have bath tub with a shower curtain. It was good to hear that you liked the meet lounge. We just stated to... More

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 13, 2014

the hardware of this hotel seems ok although room is small for regular room type. but the soft ware(the service) in this hotel is very poor. i booked this room through booking.com and at the beginning, i was chosen a premium room but later because i need to change the check in date and the hotel staff said that my... More

Was this review helpful? Yes 1
sapporoクロスホテル, マネージャー at Cross Hotel Sapporo, responded to this review

Thank you for staying at Cross Hotel Sapporo. We are sorry that some of our staffs can not speak English well and made misunderstanding because of English. We do not charge 1000yen to take a car even you park at another parking area. We will try English harder to make satisfy for foreign guests. Best regards, Cross Hotel Sapporo More

Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 10, 2014

It was the first time I stay in Cross hotels group and am very happy that I found this chain of hotels from Tripadvisor . we stayed on 14th floor and had a nice view. The onsen was fantastic , only wish that it opened for longer hours. Location is first class, near to good shopping areas and good food.... More

Was this review helpful? Yes 3
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review

Thank you for choosing Cross Hotel Sapporo. There are 2 Cross hotels in Japan. One is in Sapporo, the other one is in Osaka. You can see TV tower from some guest rooms. I am sorry that our DAIYOKUJYOU open time is not enough for you. We will consider if it is possible to open longer. We located the between... More

Bali
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 4, 2014

We liked this place, everything was new and had attractive design features. The bed linens were very light, excellent for sleeping. The onset is great, on the highest floor of the building. We can only recommend this, not least given its low price.

Was this review helpful? Yes 2
sapporoクロスホテル, フロント オフィス マネージャー at Cross Hotel Sapporo, responded to this review

Thank you for choosing Cross Hotel Sapporo. It is glad to hear you like our hotel. It has been 7 years since we opened. We select the bed linens which our guests feel comfortable and sleep well. Many people like DAIYOKUJYOU (large bath) that is located the highest floor of the hotel. I am looking forward to seeing you again.... More

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Additional Information about Cross Hotel Sapporo

Address: 2-23 Kita 2 Jo Nishi, Chuo-ku, Sapporo, Hokkaido 060-0002, Japan
Phone Number:
Location: Japan > Hokkaido > Sapporo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cross Hotel Sapporo 4*
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Also Known As:
Sapporo Cross Hotel

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