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All 1,900 Hangzhou hotels

West Lake Golden Plaza Hotel

4.0 of 5 Hotel   |   No.131 Jiefang Road, Shangcheng District, Hangzhou 310009, China
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Ranked #78 of 1,900 hotels in Hangzhou
A recent review
4 of 5 stars Reviewed September 21, 2013
lpb_38 Shanghai
  • Reviews (268)
  • Photos (16)
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268 people have reviewed this hotel

Traveler rating
    61
    170
    29
    7
    1
See reviews for
2
12
2
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
King of Prussia, Pennsylvania, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived late, and was told there was no hot water. They told us that we could use another room to shower but we had to schedule a time since all the guests were taking turns using that shower. We said no thanks and that we'd just take a cold one. Was told that the hot water was fixed the... More

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Brisbane, Queensland, Australia
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed April 15, 2014

I didn't enjoy my stay here. Far too large and impersonal to be pleasant. The dining room was like a large food hall and it was difficult to get service. The room was large enough but not especially clean...probably because it liked shabby. We were with a group so it was possibly a cheap option but did not compare with... More

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Shanghai
Top Contributor
84 reviews 84 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 21, 2013

This hotel is well located - 15 minutes walking from the lake. Rooms and beds are clean although the carpet would need changing and paintings would need to be refreshed. It is good value for money. The restaurant only offers Chinese options and I would suggest to have breakfast outside. Walls are quite thin and you wouldn't want lousy neighbours... More

Was this review helpful? Yes 1
Shenzhen, China
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 19, 2013

We arrived at the hotel very late and the first impression I had entering the lobby it was like entering a train station deserted and dark. Miss the recepion is was very cold and unprofessional. Room was very clean ,spacius and the bathroom was nice and big. Breakfast has a decent fare to offer...need to improve! Overall yuo can find... More

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New Delhi, India
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 4, 2013

This was the first time i traveled to Hangzhou. No clue about the city or the whereabouts, i was pleasantly surprised. What a nice interesting place. I was recommended West lake golden plaza by the colleague i was to meet and do business with. Its central (of course depends on where your area work lies) and that a plus plus.... More

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Minnesota
Top Contributor
91 reviews 91 reviews
64 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 24, 2013

For the low cost by Western standards, this hotel offers a clean, comfortable room in Hangzhou. As others have mentioned, it is a 15-minute walk from West Lake. If you're adventurous, there are plenty of local restaurants and convenience stores nearby. Check-in and out was easy but we had to leave a deposit of 2x our room rate for a... More

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Copenhagen, Denmark
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 5, 2012

We stayed at this hotel for two nights. It is a standard business hotel with Western style interior. The furnishing was in a good condition and the cleaning was actually much than the average for Chinese hotels (which can be quite appalling). We were a little surprised at first by the size of the room deposit, as we were only... More

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Guilin, China
Senior Contributor
22 reviews 22 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 21, 2012

The hotel is in a great location which is just about 15 min walking to the city center. And about 20-30min walking (if I had got the right direction) to hte most properous street - Qinghefang. Because I was a buget visitor so I thought walking in a distance to the street was fine. The view from the room was... More

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Lleida, Spain
Top Contributor
50 reviews 50 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 13, 2012

Stood there just for one night, good place, friendly staff and elegant room. We were lucky to stay in a corner room, so with all curtains opened we could see the town at our feet, great sensation.

Was this review helpful? Yes 1
Mantsala, Finland
Top Contributor
64 reviews 64 reviews
40 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 11, 2012

Very spacious and comfortable room, good location in the center, but not 'closed' to the lake. Friendly staff with poor English skills. Tasty food in the restaurant, but interior and waiters are so messy (extremely dirty clothes, nails...), that you don't want to think how the kitchen looks like. However no food poisoned even if eating there two lunches (only... More

Was this review helpful? Yes 2
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Additional Information about West Lake Golden Plaza Hotel

Address: No.131 Jiefang Road, Shangcheng District, Hangzhou 310009, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — West Lake Golden Plaza Hotel 4*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style
#48 Best Value Hotel in Hangzhou #52 Luxury Hotel in Hangzhou
Hotel Class
Number of rooms
288

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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