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West Lake Golden Plaza Hotel

No.131 Jiefang Road, Shangcheng District, Hangzhou 310009, China
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West Lake Golden Plaza Hotel
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Ranked #106 of 1,968 Hotels in Hangzhou
A recent review
3 of 5 stars Reviewed February 9, 2015
gl0ugl0u Hong Kong, China
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274 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong, China
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 9, 2015

Looking at the standard room rate of rmb 1,600 for a king-sized bedroom doesn't make it exactly cheap, and not having any western dining outlet in the hotel does not improve on it. Interestingly, the front door to the hotel was never opened and only a small side door was usable... Why? To keep the cold from coming in too... More 

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Mumbai, India
Top Contributor
142 reviews 142 reviews
109 hotel reviews
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed January 16, 2015

I stayed during my business trip to China at this hotel. The location of the hotel is good but there is nothing special to mention about this hotel. The staff at reception does not understand English much which is a problem. Moreover the hotel and the rooms look little older. Positives are rooms are good in size, good bed, bathroom... More 

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New York City, New York
Top Contributor
261 reviews 261 reviews
74 hotel reviews
133 helpful votes 133 helpful votes
3 of 5 stars Reviewed December 22, 2014

A room deposit of RMB500 is required. We got room 1403, with 2 double beds, and it must face the west side or something because it was extremely hot. And the vents no longer blow AC, just heat, which is ridiculous because the city was still a balmy 50F. We had to get a fan from housekeeping and she was... More 

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Kuala Lumpur, Malaysia
Top Contributor
96 reviews 96 reviews
22 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed December 15, 2014

There's no English hotel name on the exterior, just Chinese characters. Decor is not outstanding, staff has very little or no knowledge of English. The lobby bar is not purpose built. It has dividers as partitions from the hotel lobby and it's located under the grand staircase that leads to the 1st floor restaurant where buffet breakfast is served. The... More 

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King of Prussia, Pennsylvania, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 25, 2014 via mobile

We arrived late, and was told there was no hot water. They told us that we could use another room to shower but we had to schedule a time since all the guests were taking turns using that shower. We said no thanks and that we'd just take a cold one. Was told that the hot water was fixed the... More 

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Brisbane, Queensland, Australia
Top Contributor
63 reviews 63 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed April 15, 2014

I didn't enjoy my stay here. Far too large and impersonal to be pleasant. The dining room was like a large food hall and it was difficult to get service. The room was large enough but not especially clean...probably because it liked shabby. We were with a group so it was possibly a cheap option but did not compare with... More 

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Shanghai
Top Contributor
83 reviews 83 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 21, 2013

This hotel is well located - 15 minutes walking from the lake. Rooms and beds are clean although the carpet would need changing and paintings would need to be refreshed. It is good value for money. The restaurant only offers Chinese options and I would suggest to have breakfast outside. Walls are quite thin and you wouldn't want lousy neighbours... More 

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Shenzhen, China
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 19, 2013

We arrived at the hotel very late and the first impression I had entering the lobby it was like entering a train station deserted and dark. Miss the recepion is was very cold and unprofessional. Room was very clean ,spacius and the bathroom was nice and big. Breakfast has a decent fare to offer...need to improve! Overall yuo can find... More 

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New Delhi, India
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 4, 2013

This was the first time i traveled to Hangzhou. No clue about the city or the whereabouts, i was pleasantly surprised. What a nice interesting place. I was recommended West lake golden plaza by the colleague i was to meet and do business with. Its central (of course depends on where your area work lies) and that a plus plus.... More 

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Minnesota
Top Contributor
104 reviews 104 reviews
68 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed March 24, 2013

For the low cost by Western standards, this hotel offers a clean, comfortable room in Hangzhou. As others have mentioned, it is a 15-minute walk from West Lake. If you're adventurous, there are plenty of local restaurants and convenience stores nearby. Check-in and out was easy but we had to leave a deposit of 2x our room rate for a... More 

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