We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,968 Hangzhou hotels

West Lake Golden Plaza Hotel

4.0 of 5 Hotel   |   No.131 Jiefang Road, Shangcheng District, Hangzhou 310009, China
Hotel amenities
West Lake Golden Plaza Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
You added West Lake Golden Plaza Hotel to your Saves list
Ranked #106 of 1,968 Hotels in Hangzhou
A recent review
3 of 5 stars reviewed 3 weeks ago
gl0ugl0u Hong Kong, China
Write a Review

274 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Hong Kong, China
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Looking at the standard room rate of rmb 1,600 for a king-sized bedroom doesn't make it exactly cheap, and not having any western dining outlet in the hotel does not improve on it. Interestingly, the front door to the hotel was never opened and only a small side door was usable... Why? To keep the cold from coming in too... More 

Was this review helpful? Yes
Mumbai, India
Top Contributor
142 reviews 142 reviews
109 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed January 16, 2015

I stayed during my business trip to China at this hotel. The location of the hotel is good but there is nothing special to mention about this hotel. The staff at reception does not understand English much which is a problem. Moreover the hotel and the rooms look little older. Positives are rooms are good in size, good bed, bathroom... More 

Was this review helpful? Yes
New York City, New York
Top Contributor
260 reviews 260 reviews
74 hotel reviews
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed December 22, 2014

A room deposit of RMB500 is required. We got room 1403, with 2 double beds, and it must face the west side or something because it was extremely hot. And the vents no longer blow AC, just heat, which is ridiculous because the city was still a balmy 50F. We had to get a fan from housekeeping and she was... More 

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Top Contributor
94 reviews 94 reviews
20 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed December 15, 2014

There's no English hotel name on the exterior, just Chinese characters. Decor is not outstanding, staff has very little or no knowledge of English. The lobby bar is not purpose built. It has dividers as partitions from the hotel lobby and it's located under the grand staircase that leads to the 1st floor restaurant where buffet breakfast is served. The... More 

Was this review helpful? Yes
King of Prussia, Pennsylvania, United States
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 25, 2014 via mobile

We arrived late, and was told there was no hot water. They told us that we could use another room to shower but we had to schedule a time since all the guests were taking turns using that shower. We said no thanks and that we'd just take a cold one. Was told that the hot water was fixed the... More 

Was this review helpful? Yes
Brisbane, Queensland, Australia
Top Contributor
63 reviews 63 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed April 15, 2014

I didn't enjoy my stay here. Far too large and impersonal to be pleasant. The dining room was like a large food hall and it was difficult to get service. The room was large enough but not especially clean...probably because it liked shabby. We were with a group so it was possibly a cheap option but did not compare with... More 

Was this review helpful? Yes
Top Contributor
83 reviews 83 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 21, 2013

This hotel is well located - 15 minutes walking from the lake. Rooms and beds are clean although the carpet would need changing and paintings would need to be refreshed. It is good value for money. The restaurant only offers Chinese options and I would suggest to have breakfast outside. Walls are quite thin and you wouldn't want lousy neighbours... More 

Was this review helpful? Yes 1
Shenzhen, China
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 19, 2013

We arrived at the hotel very late and the first impression I had entering the lobby it was like entering a train station deserted and dark. Miss the recepion is was very cold and unprofessional. Room was very clean ,spacius and the bathroom was nice and big. Breakfast has a decent fare to offer...need to improve! Overall yuo can find... More 

Was this review helpful? Yes
New Delhi, India
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 4, 2013

This was the first time i traveled to Hangzhou. No clue about the city or the whereabouts, i was pleasantly surprised. What a nice interesting place. I was recommended West lake golden plaza by the colleague i was to meet and do business with. Its central (of course depends on where your area work lies) and that a plus plus.... More 

Was this review helpful? Yes
Top Contributor
102 reviews 102 reviews
68 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed March 24, 2013

For the low cost by Western standards, this hotel offers a clean, comfortable room in Hangzhou. As others have mentioned, it is a 15-minute walk from West Lake. If you're adventurous, there are plenty of local restaurants and convenience stores nearby. Check-in and out was easy but we had to leave a deposit of 2x our room rate for a... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to West Lake Golden Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about West Lake Golden Plaza Hotel

Address: No.131 Jiefang Road, Shangcheng District, Hangzhou 310009, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — West Lake Golden Plaza Hotel 4*
Number of rooms: 288
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ctrip TA, Agoda, Hotels.com, Priceline, Travelocity, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your West Lake Golden Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#37 Best Value Hotel in Hangzhou
#65 Luxury Hotel in Hangzhou

17 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (11)
Bathroom (2)
Other (9)

Management photos: Courtesy of the property manager

All management photos (6)
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay