I found the furnish in the room a bit old. The toilet amenities was quite complete, bed was comfortable. The coffee making facility was ok. (unlike once experience in other hotel in mainland China, the cup was broken but we didn't realise it until check out. Then we were charged a very high price for the broken cup which we... More

I would not have guessed this hotel to be a Best Western! It was 5 Star all the way. Very new, trendy and modern. The area itself is brand new and it is situated beside a new mall. Not all of the stores were open yet but we ventured out for some exciting KFC! We needed a break! You will... More

Reception staff is good and cooperative particularly evening and night girls . They guide u in English .free wifi in lobby.

We checked in to the Best Western Premier Hotel in Hangzhou as we needed an over-nighter as our main hotel was booked on that day. We arrived by high speed train from Shanghai at the Hangzhou railway station. It was an impressive and comfortable 40 minute ride with the train reaching 301 kmh frequently. The hotel was located about 20... More

The hotel is quite ok and the rooms not the newest but clean and comfortable.The location is not bad but its sometimes hard to find a taxi. However, the service is definately below average. The staff seems a bit helpless and lost. They try but seem to be overwhelmed with the smallest requests.

I stayed at this hotel for a business trip and found it suited my needs very well and was reasonably priced. The location is a bit out of the way, but the hotel and the room was clean and suitable. The bed was comfortable and the room was nice and big. The breakfast buffet was ok – pretty standard to... More

We stayed here because it was included in our tour package. It ticked all basics, so I don't have any complaints at all because we only stayed for a night. Room was clean, mattress was comfortable. All equipment worked well and they provided standard amenities. If you only need a place to sleep but still comfortable, then this hotel would... More

Room was definitely on the smaller side and a bit dingy. For 3 people, it was a bit of a challenge with all our luggage and laptops. I checked out the gym and it was pretty freaky downstairs. No light and it was in the basement like a dungeon. Small treadmill and a few pieces of equipment and it was... More

Lovely room with all the amenities, at a great price (USD 59). Odd: double room comes with only one breakfast, so they collect 30 RMB for the second breakfast at the restaurant! Ridiculous. But, breakfast was excellent, and well worth it. Location is odd, about a block to walk to any kind of main street. But there were all kinds... More