I stayed here for two nights during a business trip in the area. It is one of the nicest places in the area and I enjoyed it very much. However one big point for improvement is the music that is always being played. They have speakers along the lake playing some kind of Techno music till midnight. People like me... more

The resort is beautiful and very well maintained. The rooms large and spacious with outstanding views of the lake, complete with swans, geese and ducks. The gardens and ponds are picture-perfect and everything was spotless. The staff were very courteous and went out of their way to help us in any way necessary. I particularly enjoyed being away from Hangzhou.... more

This is a great place where you find all you need in the hotel. We were offered complimentary breakfast which came as a surprise considering the price was only about 60% of the Sofitel at Westlake, and we had lake-side breakfast everyday! The resort was a big complex with villas, KTV, spa, gym, indoor swimming pool, and other facilities you... more

We book this hotel on Accor website to escape Shanghai for a week-end. The location is not good, as it will take you 30 minutes each time to go to/from downtoan. The hotel has been built in a development area (suburbs) with not any interest. We arrived at 14.00, the room was not ready and the hotel didn't look full... more

Hotel is great, great price, great rooms, great breakfast, very good BBQ buffert at night. Hotel is located at a lake and looks great, you can walk around the park and will be surprised. Location is half an hour drive with a taxi from the westlake / dowtown area. So be prepared to travel if you want to go to... more

We choose to stay at this hotel during the Chinese New Year to escape the noise and crowds in Shanghai. I booked 2 rooms in the club buildings of the hotel for my family based on the reviews I read before. Entering the area of Hangzhou where the hotel is I was very sceptical about my decision. However, after some... more

My room was very comfortable and the hotel had a fabulous Chinese restaurant. Great facilities and the staff is very friendly for the most part. Overall I think this is a very nice hotel for the price. The main problem I had with this hotel is its location. Its name is practically a misnomer -- should be called Sofitel Xanadu... more

I travel often and enjoy staying in five star hotels. I would have to say this hotel is at the top of my list, due mainly to the service and the guest rooms. I felt comfortable and safe at all times in this hotel, knowing my every need was taken care of right way. The service provided in this hotel... more