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Crowne Plaza Hangzhou Xanadu Resort

4.5 of 5
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No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
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Crowne Plaza Hangzhou Xanadu Resort
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Ranked #27 of 1,975 Hotels in Hangzhou
A recent review
5 of 5 stars reviewed 1 week ago
Hitesh P
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200 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 1 week ago

What a scenery does the hotel have. I am mesmerised. I was so "Hotel struck", I didn't even go out to the city. You can spend a lifetime there at this Hotel. China is a place where you may face language barrier but not this one. Along with my friends, went to lobby bar.. nice place to be.. is open... More 

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Melbourne
Level Contributor
108 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed over the weekend to get out of the city... Wow so quiet and peaceful. Beautiful gardens around a lakes at you can walk around. Plentiful breakfast..rooms are spacious with free wifi.... Bring you fishing rod as there are fish in the lake

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Melbourne, Florida
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 10, 2015

First time staying at this hotel property. Was quite pleased overall. The location is perfect for flying in or out of the Hangzhou airport, and West Lake is a 20-30 minute drive. Check in was efficient, the Club lounge for IHG Rewards and Ambassador members was adequate but note that only the member is allowed admittance, not their guest. Room... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Edward , Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that you have a pleasure stay here . Meanwhile, we take our guest comments very seriously thank you for your suggestions and we look forward to welcoming you back... More 

Austin, Texas
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 3, 2015

We were here for one night on business and didn't get to explore the neighborhood much as we arrived late, and left early the next day. Breakfast options were good. Gym and pool facilities were nice and the staff were friendly and kind. Bedroom was very comfortable and clean. Bar staff also very friendly.

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear dermot_odriscoll, Thank you for your nice comments according to your last stay with us at Crowne Plaza Hangzhou Xanadu Resort , A little pitty that you don't have enough time to feel xanadu, and big thanks for Recommending it ,looking forward to see you in the near future . Happy every Day. Yours Betty Marcom Manager More 

Herts
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed May 23, 2015

Lovely peaceful hotel set around a lake. Great buffet breakfast and the best coffee we had in China. We arrived quite late and requested a smoking room. When we arrived in the room it was set up as a family room (we were just a couple) with a TENT erected in the room and hello kitty chairs and pictures on... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear JeanetteHerts, We are sorry to know those problems making your last stay unpleasant, you could ask us to change the room ,although you stayed in room just for few hours ,thanks for your kindly not care but please believe us we really want to make that few hours to be happy and good memory, sorry again for these problems,... More 

Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed May 17, 2015 via mobile

Magnificent and beautiful hotel on outskirts of town. The grounds have gardens, large lakes, ducks, swans and flowers galore. The rooms are updated, well appointed and clean. We met a manager in training (Destina Gök), who was absolutely delightful. If your looking for a relaxing hotel on the cities edge, this is your place

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Priffle, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort. How glad to see what our staff and Trainee did help your stay enjoyable .Thank you again for your recommendation and we look forward to welcoming you back in the near future. Thank you! Sincerely,... More 

British Columbia, Canada
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 14, 2015

As part of our pre-cruise land tour we stayed at this hotel for 1 night. Upon entry to this hotel, you are greeted by a large, bright & airy lobby. Our room was clean, quiet & very comfortable. The room is furnished with classic Chinese wooden decor, a flat screen TV & an in room safe. Complimentary wifi is available... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear kenl461, Thank you for taking the time to share your Specific recommendations regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our staff and service helped in making your visit enjoyable. we look forward to welcoming you back in the near future.Happy every day . Thank you! Sincerely, Betty Fang... More 

Cincinnati
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 11, 2015

Our group loved Hangzhou and Crowne Plaza Hotel. Beautiful gardens and small lake in rear of hotel. Being in the travel business for 20+ years I know what to look for and learn what to avoid. We were upgraded to a 1 bedroom/2 bath suite on the lake with beautiful views from the living and master rooms. Great small Italian... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Pattitraveling Thank you for Highly recommend.We are very glad to know that our room and garden helped in making your visit enjoyable. we look forward to welcoming you back in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort More 

Nottingham, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 8, 2015

I came here to relax and I got what I wanted. The location was not very close to city centre but that's what makes it relaxing, even though Hang Zhou itself is a very relaxing city with its beautiful lake! My room was located on the first floor but due to it being very smelly they moved me to the... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Rachel A Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our lake and service helped in making your visit enjoyable. Warmly welcome you back in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou... More 

Terrace, Canada
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 3, 2015

When I woke up (we arrived at night) to this amazing, lush hotel grounds in Hangzhou, I was so excited. After a wonderful buffet breakfast with many options and a clear view of the swans floating outside on the lake, I hurried outside with my camera to take some photos! Picturesque doesn't begin to describe! Hotel is beautiful and this... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear parrotchick07, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our lake view and service helped in making your visit enjoyable. we look forward to welcoming you back in the near future. Enjoy every day . Thank you! Sincerely,... More 

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