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All 1,967 Hangzhou hotels

Crowne Plaza Hangzhou Xanadu Resort

4.5 of 5 Resort   |   No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
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Ranked #28 of 1,967 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Stephen V New York
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178 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Top Contributor
191 reviews 191 reviews
13 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

One of my biggest concerns when I travel to China was about my hotels staying in several cities I was concerned I would not have the best accommodations...The room was very nice the hotel was clean I had a good time here...if you're looking for a place to stay in this area I recommend this hotel...I found this hotel the... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Stephen V, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that you had a good time here,Thank you again for your feedback and recommend and we look forward to welcoming you back in the near future. Thank you! Sincerely,... More 

Milan, Italy
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I just spent one night in this resort but anyhow could enjoy the relax this structure can offer. Located directly on the lakeside, it gives you immediately the sensation of being very far from the noise and traffic of every modern chinese cities. Hangzhou indeed deserves a visit and this hotel can be a good choice as the rooms /... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear lupin83 Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our environment and service helped in making your visit enjoyable. .Thank you again for your feedback and recommend and we look forward to welcoming you back in the near... More 

West Palm Beach, Florida
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 3, 2014

Our recent trip had us spending a single night at the Crown Plaza Hangzhou Xanadu Resort. We would recommend this hotel if you are seeking a quiet refuge from the hustle and bustle of China. The pros of this hotel are its location surrounding a lake. The rooms are huge and the service is top notch. Western amenities are provided... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

DearBaseballCoach561, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our lake,room and service helped in making your visit enjoyable. this resort is ideally positioned 16 minutes to the West Lake and Railway Station, 5 minutes drive to Hangzhou Polar... More 

Ariss
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 3, 2014

Amazing setting. Lovely accommodations. Worth the visit. Rooms spacious and comfortable. Get a lakeside view and spend time on your balcony at night looking at the lights, here the ducks and geese talking.

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Catherinemiller, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that you have a nice holiday with swan and us ,Thank you again for your feedback and support and we look forward to welcoming you back in the near future.... More 

Bigfork, Montana
Contributor
18 reviews 18 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed November 1, 2014

Was only here one night but that was enough to see the hotel rooms are dated and need a deep cleaning. The carpet was so dirty and stained I laid towels down to walk on. The bathtub had black mold in the moldings as did the plastic bath mat. Very disappointing after a long day of traveling. The bed was... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Heather B, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We aresorry to know that our room disappoint you. Meanwhile, we take our guest comments very seriously ,we already feed back the suggest about room and breakfast to management ,Thank you again for your feedback... More 

Northern California
Top Contributor
125 reviews 125 reviews
30 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed October 8, 2014

It would be difficult to find a better accommodation. The design, location, scenery (park attached to hotel!), comfort and service were all impeccable. We arrived late due to flight delay; we were given a smoking room and immediately called the desk to see about a non-smoking room. The desk agent (forgot his name but is from Madrid) immediately found us... More 

Was this review helpful? Yes 1
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Gl0bal_guru, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we have free shullte bus to pick up in house guests between hotel and Xianglake subway station .Thank... More 

Doha, Qatar
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 19, 2014

It is a beautiful city, every where you go there is something to look at, for people who likes site seeing this is the place. The only problem is the communication but if you manage to go with a Chinese partner for sure you will have great time

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Monical , Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our rooms and views helped in making your visit enjoyable. Meanwhile, we feel sorry about the communication promble you metioned to us ,we will do more english training... More 

Contributor
19 reviews 19 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 3, 2014 via mobile

Very nice and quiet hotel .. I stayed on the last block , a bit far from reception , but also far from the noise.. Nice and large rooms . Good view from the room to the lake and just insects noise . Nothing more ... Good place for a nice rest . The hotel is far from city center... More 

Was this review helpful? Yes
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear ghetzel Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our hotel and service helped inmaking your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for... More 

Top Contributor
72 reviews 72 reviews
29 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed July 3, 2014

This hotel was just ok. It was far from everything. There was really not much to do there. The pool and spa were closed. The rooms were standard and hotel looked like it could use a remodel. Breakfast was very good.

Was this review helpful? Yes 1
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear atraveler246, Thank you for choosing the Crowne Plaza Hangzhou Xanadu Resort and share yourvaluable feedback. Our hotel is along the Xianghu Road. The bus station is not far, and there are many Hots pots in these lines. Besides, it is only about 10 kilometers from Xiang Lake. And we sincerely apologize for the inconvenience due to the room's problem... More 

Placentia, CA
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 23, 2014

This hotel was one if the best hotels I've have probably ever stayed at! It has huge, beautiful rooms! The food is great there, it has western food and traditional Chinese food for breakfast. The hotel is situated on a beautiful lake, and if you're lucky enough your room may have a view. You can even eat out by the... More 

Was this review helpful? Yes 1
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear ChrisWolfeTN, Thank you for taking the time to share your valuable feedback with us. Once again, we look forward to your next stay with us andcontinuous support in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort More 

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Additional Information about Crowne Plaza Hangzhou Xanadu Resort

Address: No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Hangzhou Xanadu Resort 4.5*
Number of rooms: 301
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Also Known As:
Sofitel Xanadu Hotel Hangzhou
Sofitel Hangzhou
Accor Xanadu Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#6 Top resorts Hotel in Hangzhou
#24 Luxury Hotel in Hangzhou
#91 Best Value Hotel in Hangzhou

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