We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,901 Hangzhou hotels

Crowne Plaza Hangzhou Xanadu Resort

4.5 of 5 Resort   |   No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Hangzhou Xanadu Resort to your Saves list
Crowne Plaza Hangzhou Xanadu Resort
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
85%
Ranked #28 of 1,901 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Monica I Doha, Qatar
Write a Review

167 reviews from our community

Traveler rating
    64
    79
    16
    4
    4
See reviews for
11
15
8
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (167)
  • Mar-May only
    (51)
  • Jun-Aug only
    (50)
  • Sep-Nov only
    (37)
  • Dec-Feb only
    (29)
All months
Doha, Qatar
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

It is a beautiful city, every where you go there is something to look at, for people who likes site seeing this is the place. The only problem is the communication but if you manage to go with a Chinese partner for sure you will have great time

Was this review helpful? Yes
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Monical , Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our rooms and views helped in making your visit enjoyable. Meanwhile, we feel sorry about the communication promble you metioned to us ,we will do more english training... More

Contributor
18 reviews 18 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 3, 2014 via mobile

Very nice and quiet hotel .. I stayed on the last block , a bit far from reception , but also far from the noise.. Nice and large rooms . Good view from the room to the lake and just insects noise . Nothing more ... Good place for a nice rest . The hotel is far from city center... More

Was this review helpful? Yes
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear ghetzel Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our hotel and service helped inmaking your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for... More

Top Contributor
72 reviews 72 reviews
29 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed July 3, 2014

This hotel was just ok. It was far from everything. There was really not much to do there. The pool and spa were closed. The rooms were standard and hotel looked like it could use a remodel. Breakfast was very good.

Was this review helpful? Yes 1
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear atraveler246, Thank you for choosing the Crowne Plaza Hangzhou Xanadu Resort and share yourvaluable feedback. Our hotel is along the Xianghu Road. The bus station is not far, and there are many Hots pots in these lines. Besides, it is only about 10 kilometers from Xiang Lake. And we sincerely apologize for the inconvenience due to the room's problem... More

Placentia, CA
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 23, 2014

This hotel was one if the best hotels I've have probably ever stayed at! It has huge, beautiful rooms! The food is great there, it has western food and traditional Chinese food for breakfast. The hotel is situated on a beautiful lake, and if you're lucky enough your room may have a view. You can even eat out by the... More

Was this review helpful? Yes 1
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear ChrisWolfeTN, Thank you for taking the time to share your valuable feedback with us. Once again, we look forward to your next stay with us andcontinuous support in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort More

Houston, TX
Contributor
17 reviews 17 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 16, 2014

Beautiful and spacious rooms. Opulent breakfast buffet--western style tastes and asian offerings. Outdoor and indoor eating areas in dining room. Several sections to the hotel and required a short walk to the restaurant for breakfast. But weather was delightfully spring-like and clear; enjoyable early morning walk around the manicured gardens, lake. Tandem bicycles available in the lobby to bike around... More

Was this review helpful? Yes
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear directconnect, Thank you for taking the time to share your valuable feedback with us. Once again, we look forward to your next stay with us andcontinuous support in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort More

Illinois
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 14, 2014

Only stayed one night while with a tour group. Very large complex - easy to get turned around. Room was very nice with great amenities. Unfortunately WiFi only available in lobby area. Others comments on the firm bed but it was perfect for me. Breakfast buffet was excellent and you could sit outside and view the lake. We walked around... More

Was this review helpful? Yes
San Francisco
Senior Contributor
44 reviews 44 reviews
37 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 26, 2014

Stayed here for one night in November as part of a tour package. The rooms were very comfortable and the beds provided a good night's sleep. The buffet breakfast (included with our tour) was excellent: a large variety between Western type and Asian foods. The hotel grounds were immaculately maintained. It was a shame that we did not have time... More

Was this review helpful? Yes
San Francisco
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed March 28, 2014

We only stayed here one night on a group tour. The property is large and the buildings themselves are pretty spread out making it an interesting journey just to find the breakfast buffet. Even the lobby area was vast. Due to its vastness however, this place seems cold and uninviting. The decor of the whole place is a bit dated.... More

Was this review helpful? Yes
Vista, California
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 26, 2014

We stayed here as part of a China Tour.com group. This facility, and the staff, will not disappoint. The staff were friendly and accommodating, rooms we comfortable! Everything about this hotel is western...except the phenomenal breakfast. The grounds are beautiful...but the smog was not! This property is well worth your consideration!

Was this review helpful? Yes
new orleans
Contributor
18 reviews 18 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 2, 2014

I've stayed in in this hotel with my friend for a couple of days in Hangzhou and whole trip was pleasant despite of the bad weather in town. chosed crowne plaza Xanadu by reviewing others' comments here. Hotel is not in city center however traffic beffer than I expected with shuttle bus provided to subway station directly n' approximately 20... More

Was this review helpful? Yes
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear kecai Thank you for taking the to share your valuable feedback with us.we will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Betty Fang Assisant Marcom Manager More

Do you own or manage Crowne Plaza Hangzhou Xanadu Resort?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Hangzhou Xanadu Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hangzhou Xanadu Resort

Address: No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hangzhou Xanadu Resort 4.5*
Number of rooms: 301
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Priceline, IHG, Agoda, Tingo, Despegar.com, Ctrip DaoDao, Hotels.com, Odigeo, Venere and Otel so you can book your Crowne Plaza Hangzhou Xanadu Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Xanadu Hotel Hangzhou
Sofitel Hangzhou
Accor Xanadu Hotel Hangzhou
Hangzhou Sofitel

132 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (61)
Viewed
Dining (3)
Viewed
Hotel & grounds (11)
Viewed
Room/suite (10)
Viewed
Bathroom (6)
Viewed
View from room (4)
Viewed
Pool/beach area (3)
Viewed
Other (24)

Management photos: Courtesy of the property manager

Viewed
All management photos (72)
Viewed
Dining (10)
Viewed
Hotel & grounds (56)
Viewed
Pool/beach area (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Crowne Plaza Hangzhou Xanadu Resort

Enlarge Map