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All 1,962 Hangzhou hotels

Crowne Plaza Hangzhou Xanadu Resort

4.5 of 5 Resort   |   No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
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Ranked #27 of 1,962 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
BaseballCoach561 West Palm Beach, Florida
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174 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Palm Beach, Florida
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our recent trip had us spending a single night at the Crown Plaza Hangzhou Xanadu Resort. We would recommend this hotel if you are seeking a quiet refuge from the hustle and bustle of China. The pros of this hotel are its location surrounding a lake. The rooms are huge and the service is top notch. Western amenities are provided... More

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

DearBaseballCoach561, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our lake,room and service helped in making your visit enjoyable. this resort is ideally positioned 16 minutes to the West Lake and Railway Station, 5 minutes drive to Hangzhou Polar... More

Ariss
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Amazing setting. Lovely accommodations. Worth the visit. Rooms spacious and comfortable. Get a lakeside view and spend time on your balcony at night looking at the lights, here the ducks and geese talking.

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Catherinemiller, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that you have a nice holiday with swan and us ,Thank you again for your feedback and support and we look forward to welcoming you back in the near future.... More

Bigfork, Montana
Contributor
18 reviews 18 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Was only here one night but that was enough to see the hotel rooms are dated and need a deep cleaning. The carpet was so dirty and stained I laid towels down to walk on. The bathtub had black mold in the moldings as did the plastic bath mat. Very disappointing after a long day of traveling. The bed was... More

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Heather B, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We aresorry to know that our room disappoint you. Meanwhile, we take our guest comments very seriously ,we already feed back the suggest about room and breakfast to management ,Thank you again for your feedback... More

Northern California
Top Contributor
110 reviews 110 reviews
28 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed October 8, 2014

It would be difficult to find a better accommodation. The design, location, scenery (park attached to hotel!), comfort and service were all impeccable. We arrived late due to flight delay; we were given a smoking room and immediately called the desk to see about a non-smoking room. The desk agent (forgot his name but is from Madrid) immediately found us... More

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Gl0bal_guru, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we have free shullte bus to pick up in house guests between hotel and Xianglake subway station .Thank... More

Doha, Qatar
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 19, 2014

It is a beautiful city, every where you go there is something to look at, for people who likes site seeing this is the place. The only problem is the communication but if you manage to go with a Chinese partner for sure you will have great time

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Monical , Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our rooms and views helped in making your visit enjoyable. Meanwhile, we feel sorry about the communication promble you metioned to us ,we will do more english training... More

Contributor
19 reviews 19 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 3, 2014 via mobile

Very nice and quiet hotel .. I stayed on the last block , a bit far from reception , but also far from the noise.. Nice and large rooms . Good view from the room to the lake and just insects noise . Nothing more ... Good place for a nice rest . The hotel is far from city center... More

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear ghetzel Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our hotel and service helped inmaking your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for... More

Top Contributor
72 reviews 72 reviews
29 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed July 3, 2014

This hotel was just ok. It was far from everything. There was really not much to do there. The pool and spa were closed. The rooms were standard and hotel looked like it could use a remodel. Breakfast was very good.

Was this review helpful? Yes 1
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear atraveler246, Thank you for choosing the Crowne Plaza Hangzhou Xanadu Resort and share yourvaluable feedback. Our hotel is along the Xianghu Road. The bus station is not far, and there are many Hots pots in these lines. Besides, it is only about 10 kilometers from Xiang Lake. And we sincerely apologize for the inconvenience due to the room's problem... More

Placentia, CA
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 23, 2014

This hotel was one if the best hotels I've have probably ever stayed at! It has huge, beautiful rooms! The food is great there, it has western food and traditional Chinese food for breakfast. The hotel is situated on a beautiful lake, and if you're lucky enough your room may have a view. You can even eat out by the... More

Was this review helpful? Yes 1
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear ChrisWolfeTN, Thank you for taking the time to share your valuable feedback with us. Once again, we look forward to your next stay with us andcontinuous support in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort More

Houston, TX
Contributor
17 reviews 17 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 16, 2014

Beautiful and spacious rooms. Opulent breakfast buffet--western style tastes and asian offerings. Outdoor and indoor eating areas in dining room. Several sections to the hotel and required a short walk to the restaurant for breakfast. But weather was delightfully spring-like and clear; enjoyable early morning walk around the manicured gardens, lake. Tandem bicycles available in the lobby to bike around... More

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear directconnect, Thank you for taking the time to share your valuable feedback with us. Once again, we look forward to your next stay with us andcontinuous support in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort More

Illinois
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 14, 2014

Only stayed one night while with a tour group. Very large complex - easy to get turned around. Room was very nice with great amenities. Unfortunately WiFi only available in lobby area. Others comments on the firm bed but it was perfect for me. Breakfast buffet was excellent and you could sit outside and view the lake. We walked around... More

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Additional Information about Crowne Plaza Hangzhou Xanadu Resort

Address: No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Hangzhou Xanadu Resort 4.5*
Number of rooms: 301
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Also Known As:
Sofitel Xanadu Hotel Hangzhou
Sofitel Hangzhou
Accor Xanadu Hotel Hangzhou
Hangzhou Sofitel

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