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Crowne Plaza Hangzhou Xanadu Resort

4.5 of 5 Resort   |   No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
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Ranked #30 of 1,816 hotels in Hangzhou
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 3 weeks ago
VDlong San Francisco
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158 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We only stayed here one night on a group tour. The property is large and the buildings themselves are pretty spread out making it an interesting journey just to find the breakfast buffet. Even the lobby area was vast. Due to its vastness however, this place seems cold and uninviting. The decor of the whole place is a bit dated.... More

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Vista, California
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here as part of a China Tour.com group. This facility, and the staff, will not disappoint. The staff were friendly and accommodating, rooms we comfortable! Everything about this hotel is western...except the phenomenal breakfast. The grounds are beautiful...but the smog was not! This property is well worth your consideration!

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new orleans
Contributor
18 reviews 18 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 2, 2014

I've stayed in in this hotel with my friend for a couple of days in Hangzhou and whole trip was pleasant despite of the bad weather in town. chosed crowne plaza Xanadu by reviewing others' comments here. Hotel is not in city center however traffic beffer than I expected with shuttle bus provided to subway station directly n' approximately 20... More

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear kecai Thank you for taking the to share your valuable feedback with us.we will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Betty Fang Assisant Marcom Manager More

new york
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 29, 2014

My stay at this hotel was average, due in part of the coldness of the lobby/common areas and the small insect problems I experienced in a 1st floor guestroom. The room itself was clean and slightly above average, well decorated with high ceilings. The location of our particular guestroom caused us to have small insects in the room - we... More

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San Diego
Top Contributor
128 reviews 128 reviews
59 hotel reviews
219 helpful votes 219 helpful votes
3 of 5 stars Reviewed December 18, 2013

Nice setting right on the lake, with swans included. However, the hotel is a bit "worn" and really needs some attention to details. Bathroom was large with separate tub. However, tile and grout needed some attention. Bed (king) was large and comfortable. The room itself was a good size. No Wifi in the room though - only in the lobby... More

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear SDSpartan , Thank you for taking the time to share your feedback and detail suggestions regarding your recent stay with us at Crowne PLaza Hangzhou Xanadu Resort. We would like to take this opportunity to apologize for any inattentive service ,your comments about the tile and grout in guest room has been documented . Meanwhile ,we feel so pity... More

Miami, Florida
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 11, 2013

The hotel had a beautiful lobby, restaurant, excellent breakfast, and well furnished rooms. The rooms had everything you would need, hair dryer, comb, toothbrush, toothpaste, vanity kit, sewing kit, lotion, bodywash, shampoo, conditioner, shower cap and a hot water jug with coffee and tea. The beds were large and very comfortable, they weren't too soft or too hard. The pillows... More

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear LotusPrins Thank you for taking the to share your valuable feedback with us.we will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Betty Fang Assisant Marcom Manager More

Nanoose Bay, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 6, 2013

This is truly a beautiful property. The location is just stunning as it is located right on a lake complete with beautiful black swans and other water birds. The rooms are beautifully decorated, beds are comfortable,and the service is A+. Wonderful breakfast in dinning room overlooking the lake.

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betty f, Guest Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Sharon863 Thank you for taking the to share your valuable feedback with us.we will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Betty Fang Assisant Marcom Manager More

Toronto, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 25, 2013

The hotel was in a picturesque setting although my room looked out at a wall, others had very nice rooms looking out over the water. The setting is on the side of a lake surrounded by mountains. There is a trail around the lake which I walked numerous times. Breakfast was served overlooking the water and had a good variety... More

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear ***, Thank you for your saty with us at Crowne Plaza Hangzhou Xanadu Resort. We were pleased to note that you appreciated the swan lake of our hotel, we look forward to your next stay with us and stay in lake view room as you metioned in the near future , better have a balcony in the room .Thank... More

Dalton, Georgia
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 16, 2013

I recently stayed at this hotel and think with some care it would be a nice facility. The carpet in the halls and rooms need to be replaced. If not replaced, at least cleaned and re-stretched. If a person request a non tobacco user room they should receive one. I did not and suffered due to the tobacco fumes/odors. The... More

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Chicago, IL
Top Contributor
52 reviews 52 reviews
37 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed October 21, 2013

Located about 10 Kilometers (6 Miles) from the center of Hangzhou, this hotel is a sanctuary from the bustle of the city. It sits on an artificial lake complete with both black and white swans and an old style Chinese arch bridge lit up at night nicely. The lake was created with a curving shore line adding to the beauty... More

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Additional Information about Crowne Plaza Hangzhou Xanadu Resort

Also Known As:
Sofitel Xanadu Hotel Hangzhou
Sofitel Hangzhou
Accor Xanadu Hotel Hangzhou
Hangzhou Sofitel
Address: No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Hangzhou
#22 Luxury Hotel in Hangzhou
#137 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hangzhou Xanadu Resort 4.5*
Official Description (provided by the hotel):
Located in Wenyan Town, near the junction of the Qiantang, Fuchun and Puyang Rivers, the Resort presents an idyllic natural environment and incorporates the Xiang Lake tourism area, an official venue for the World Leisure Expo 2011. Hotel covers an area of 94,000 square meters; forested 28,221 square meters. Situated by Tiger Mountain, the hotel has its own Swan Lake, where the Swans, Ducks and Mandarin Ducks are dwelling. In the hotel, you will enjoy the natural beauty away from the modern life. Having a meeting or on a trip – whatever your purpose is, our hotel will provide every convenience to guarantee your trip is a success. Our hotel can be used as an extension of your office. We have 301 distinctive rooms, including 19 suites, 62 Crowne Plaza Club rooms. All rooms are well-designed with the minimum size of 40 square meters; some rooms even have a feature balcony for you to enjoy the stunning view of the lakes and mountains. Zest CaféZest Café located on the first floor of Conference centre, the elegant and stylish lake-view International restaurant, you can order exquisite food delicacies cooked by our hotel chef. It also serves International buffet, with seafood selection, authentic Brazilian barbecue, cocktails and desserts, presenting you a feast of delicacy.Waterfront Terrace Waterfront terrace on the Swan Lake can be used for various outdoor parties and is an ideal choice for private gatherings, weddings, product promotions, cocktail receptions and company meetings.Tao Yuan Chinese RestaurantIn a luxurious and elegant atmosphere, enjoy the modern-style Cantonese cuisine, delicate Hangzhou cuisine, local Sanjiang special cuisine and a variety of afternoon tea dim sums. 37 private rooms in diversified styles and a function room for 550 guests can accommodate functions of all sizes. Muse Lobby BarRelaxing and easy atmosphere, flavorful coffee, authentic tea, exquisite snacks and mellow wines, Muse Lobby Bar is an excellent venue for a business negotiation with your partner or a friends gathering. The resort is at the prime location of Hangzhou whether it’s for business or leisure purpose.It has 21 meeting rooms in different size and design. The impressive Xanadu ballroom offers 864 square meter of event space and accommodates up to 800 guests for a theater style meeting and 550 guests for a round table dinner set up. The 460-square-meters Xiang Lake ballroom can accommodate up to 350 guests for a classroom set up, and cocktail reception for 550 guests. The VIP Reception Centre located by the Swan Lake, it is an exclusive meeting and dining venue and ideal for private dinners, weddings, cocktails and corporate meetings. Other meeting rooms of various sizes that offer the organizers and participants ample space which can handle groups of 10 to 450 people.The resort offers meeting organizers and participants world-class meeting facilities including the latest audiovisual equipment which are supported by the services of a team of professionally trained staff. For absolute relaxation, you can unwind with an invigorating swim in our 25-meter lap pool; practice your swing at the tennis court, test your skills in the billiard chess and table tennis room, enjoy fishing and boating in the lake that commands a majestic view of the surrounding with the company of swans. The health centre features a gymnasium with state-of-the-art exercise equipment. For a moment of serenity, the jogging or bike trail provides an interesting option. ... more   less 
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