We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hangzhou Xanadu Resort

#41 of 1,969 Hotels in Hangzhou
Certificate of Excellence
4.5 of 5
Hotel website
Hotel deals
No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
Special Offer
Save 10-30%
Crowne Plaza Hangzhou Xanadu Resort
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #41 of 1,969 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
VancouverLeslie Vancouver, Washington
Write a Review

185 reviews from our community

Traveler rating
    68
    85
    22
    6
    4
See reviews for
12
19
9
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
  • All months
    (185)
  • Mar-May only
    (56)
  • Jun-Aug only
    (50)
  • Sep-Nov only
    (44)
  • Dec-Feb only
    (35)
All months
Vancouver, Washington
Top Contributor
89 reviews 89 reviews
22 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here as part of a China Spree tour. The Crowne Plaza Hangzhou Xanadu was a good-sized resort with rooms spread out over a large area next to a pretty lake. The elevator and our room had some funky smells and were in need of deep cleaning as others have mentioned. The Breakfast buffet was pretty good although coffee... More 

Was this review helpful? Yes
Liverpool
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I really didn't enjoy my stay here. The room was ok but for a Crowne Plaza it should be better than a Holiday inn and it didn't do it for me. Bathroom wasn't the best with water all over the floor after a shower. The food was ok though but even though there where a few western interners not one... More 

Was this review helpful? Yes
NC
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a good location for us for a business trip. Surrounds a beautiful lake. The food at the restaurant was very good. Nice breakfast buffet. Looks like a nice fitness center, but doesn't open until 7:30 am. It is a little farther out, so there is less to do near the hotel, but it was good choice. Will definitely... More 

Was this review helpful? Yes
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear smccut, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our view and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

I stay here often and want to share a best kept secret for those of you looking for a quiet retreat with amazing service! Too often even the best hotels fall short but I never find that to be the case at the Crown Plaza here in Hangzhou! Hats off to the entire team for yet another amazing stay!

Was this review helpful? Yes
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear guest, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our team and service helped in making your visit enjoyable.Thank you again for your feedback and recommend and we look forward to welcoming you back in the near future.... More 

Santa Monica
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 12, 2015

I've traveled quite a bit and this is my 4th visit to Hangzhou, so I'm not squeamish. But, this hotel is grimy and needs a clean and face lift. It's not anywhere close to a luxury property as advertised and I'm not sure where the other reviewers are coming up with glowing reviews. Service is OK (not great - concierge... More 

Was this review helpful? Yes 1
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Michael, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very sorry to know that our cleaness and service making your visit not enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 3, 2015

This property is far from a resort in my opinion. It seems more like a motel. it was raining during my stay and there was a leak right by the elevators. The carpet in my room was stained in several areas as well as the lamp. The lamp had dried food or something on it. The bed skirt also had... More 

Was this review helpful? Yes 1
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Daneen G, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very sorry to know that our room and facilities not good conditions making your visit not enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly... More 

New York
Top Contributor
212 reviews 212 reviews
16 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed January 22, 2015

One of my biggest concerns when I travel to China was about my hotels staying in several cities I was concerned I would not have the best accommodations...The room was very nice the hotel was clean I had a good time here...if you're looking for a place to stay in this area I recommend this hotel...I found this hotel the... More 

Was this review helpful? Yes
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Stephen V, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that you had a good time here,Thank you again for your feedback and recommend and we look forward to welcoming you back in the near future. Thank you! Sincerely,... More 

Milan, Italy
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 6, 2015

I just spent one night in this resort but anyhow could enjoy the relax this structure can offer. Located directly on the lakeside, it gives you immediately the sensation of being very far from the noise and traffic of every modern chinese cities. Hangzhou indeed deserves a visit and this hotel can be a good choice as the rooms /... More 

Was this review helpful? Yes
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear lupin83 Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our environment and service helped in making your visit enjoyable. .Thank you again for your feedback and recommend and we look forward to welcoming you back in the near... More 

West Palm Beach, Florida
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 3, 2014

Our recent trip had us spending a single night at the Crown Plaza Hangzhou Xanadu Resort. We would recommend this hotel if you are seeking a quiet refuge from the hustle and bustle of China. The pros of this hotel are its location surrounding a lake. The rooms are huge and the service is top notch. Western amenities are provided... More 

Was this review helpful? Yes
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

DearBaseballCoach561, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our lake,room and service helped in making your visit enjoyable. this resort is ideally positioned 16 minutes to the West Lake and Railway Station, 5 minutes drive to Hangzhou Polar... More 

Ariss
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 3, 2014

Amazing setting. Lovely accommodations. Worth the visit. Rooms spacious and comfortable. Get a lakeside view and spend time on your balcony at night looking at the lights, here the ducks and geese talking.

Was this review helpful? Yes
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Catherinemiller, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that you have a nice holiday with swan and us ,Thank you again for your feedback and support and we look forward to welcoming you back in the near future.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

133 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (73)
Viewed
Pool/beach area (6)
Viewed
View from room (7)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (12)
Viewed
Bathroom (7)
Viewed
Dining (3)
Viewed
Other (26)

Management photos: Courtesy of the property manager

Viewed
All management photos (60)
Viewed
Dining (7)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (47)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question