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All 1,968 Hangzhou hotels

Crowne Plaza Hangzhou Xanadu Resort

4.5 of 5 Resort   |   No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
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Ranked #37 of 1,968 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 weeks ago
Daneen G
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180 reviews from our community

Traveler rating
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    21
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Monica
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I've traveled quite a bit and this is my 4th visit to Hangzhou, so I'm not squeamish. But, this hotel is grimy and needs a clean and face lift. It's not anywhere close to a luxury property as advertised and I'm not sure where the other reviewers are coming up with glowing reviews. Service is OK (not great - concierge... More 

Was this review helpful? Yes 1
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Michael, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very sorry to know that our cleaness and service making your visit not enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This property is far from a resort in my opinion. It seems more like a motel. it was raining during my stay and there was a leak right by the elevators. The carpet in my room was stained in several areas as well as the lamp. The lamp had dried food or something on it. The bed skirt also had... More 

Was this review helpful? Yes 1
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Daneen G, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very sorry to know that our room and facilities not good conditions making your visit not enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly... More 

New York
Top Contributor
191 reviews 191 reviews
13 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed January 22, 2015

One of my biggest concerns when I travel to China was about my hotels staying in several cities I was concerned I would not have the best accommodations...The room was very nice the hotel was clean I had a good time here...if you're looking for a place to stay in this area I recommend this hotel...I found this hotel the... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Stephen V, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that you had a good time here,Thank you again for your feedback and recommend and we look forward to welcoming you back in the near future. Thank you! Sincerely,... More 

Milan, Italy
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 6, 2015

I just spent one night in this resort but anyhow could enjoy the relax this structure can offer. Located directly on the lakeside, it gives you immediately the sensation of being very far from the noise and traffic of every modern chinese cities. Hangzhou indeed deserves a visit and this hotel can be a good choice as the rooms /... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear lupin83 Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our environment and service helped in making your visit enjoyable. .Thank you again for your feedback and recommend and we look forward to welcoming you back in the near... More 

West Palm Beach, Florida
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 3, 2014

Our recent trip had us spending a single night at the Crown Plaza Hangzhou Xanadu Resort. We would recommend this hotel if you are seeking a quiet refuge from the hustle and bustle of China. The pros of this hotel are its location surrounding a lake. The rooms are huge and the service is top notch. Western amenities are provided... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

DearBaseballCoach561, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our lake,room and service helped in making your visit enjoyable. this resort is ideally positioned 16 minutes to the West Lake and Railway Station, 5 minutes drive to Hangzhou Polar... More 

Ariss
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 3, 2014

Amazing setting. Lovely accommodations. Worth the visit. Rooms spacious and comfortable. Get a lakeside view and spend time on your balcony at night looking at the lights, here the ducks and geese talking.

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Catherinemiller, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that you have a nice holiday with swan and us ,Thank you again for your feedback and support and we look forward to welcoming you back in the near future.... More 

Bigfork, Montana
Contributor
18 reviews 18 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed November 1, 2014 via mobile

Was only here one night but that was enough to see the hotel rooms are dated and need a deep cleaning. The carpet was so dirty and stained I laid towels down to walk on. The bathtub had black mold in the moldings as did the plastic bath mat. Very disappointing after a long day of traveling. The bed was... More 

Was this review helpful? Yes
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Heather B, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We aresorry to know that our room disappoint you. Meanwhile, we take our guest comments very seriously ,we already feed back the suggest about room and breakfast to management ,Thank you again for your feedback... More 

Northern California
Top Contributor
154 reviews 154 reviews
32 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed October 8, 2014

It would be difficult to find a better accommodation. The design, location, scenery (park attached to hotel!), comfort and service were all impeccable. We arrived late due to flight delay; we were given a smoking room and immediately called the desk to see about a non-smoking room. The desk agent (forgot his name but is from Madrid) immediately found us... More 

Was this review helpful? Yes 1
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Gl0bal_guru, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we have free shullte bus to pick up in house guests between hotel and Xianglake subway station .Thank... More 

Doha, Qatar
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 19, 2014

It is a beautiful city, every where you go there is something to look at, for people who likes site seeing this is the place. The only problem is the communication but if you manage to go with a Chinese partner for sure you will have great time

Was this review helpful? Yes
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Monical , Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our rooms and views helped in making your visit enjoyable. Meanwhile, we feel sorry about the communication promble you metioned to us ,we will do more english training... More 

Senior Contributor
23 reviews 23 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 3, 2014

Very nice and quiet hotel .. I stayed on the last block , a bit far from reception , but also far from the noise.. Nice and large rooms . Good view from the room to the lake and just insects noise . Nothing more ... Good place for a nice rest . The hotel is far from city center... More 

Was this review helpful? Yes
betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear ghetzel Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our hotel and service helped inmaking your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for... More 

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Additional Information about Crowne Plaza Hangzhou Xanadu Resort

Address: No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Hangzhou Xanadu Resort 4.5*
Number of rooms: 301
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Also Known As:
Sofitel Xanadu Hotel Hangzhou
Sofitel Hangzhou
Accor Xanadu Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#6 Top resorts Hotel in Hangzhou
#29 Luxury Hotel in Hangzhou
#87 Best Value Hotel in Hangzhou

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