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Crowne Plaza Hangzhou Xanadu Resort

4.5 of 5
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No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
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Crowne Plaza Hangzhou Xanadu Resort
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Ranked #31 of 1,968 Hotels in Hangzhou
A recent review
5 of 5 stars reviewed 5 days ago
Priffle
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195 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
76 reviews 76 reviews
26 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Magnificent and beautiful hotel on outskirts of town. The grounds have gardens, large lakes, ducks, swans and flowers galore. The rooms are updated, well appointed and clean. We met a manager in training (Destina Gök), who was absolutely delightful. If your looking for a relaxing hotel on the cities edge, this is your place

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Priffle, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort. How glad to see what our staff and Trainee did help your stay enjoyable .Thank you again for your recommendation and we look forward to welcoming you back in the near future. Thank you! Sincerely,... More 

British Columbia, Canada
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

As part of our pre-cruise land tour we stayed at this hotel for 1 night. Upon entry to this hotel, you are greeted by a large, bright & airy lobby. Our room was clean, quiet & very comfortable. The room is furnished with classic Chinese wooden decor, a flat screen TV & an in room safe. Complimentary wifi is available... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear kenl461, Thank you for taking the time to share your Specific recommendations regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our staff and service helped in making your visit enjoyable. we look forward to welcoming you back in the near future.Happy every day . Thank you! Sincerely, Betty Fang... More 

Cincinnati
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Our group loved Hangzhou and Crowne Plaza Hotel. Beautiful gardens and small lake in rear of hotel. Being in the travel business for 20+ years I know what to look for and learn what to avoid. We were upgraded to a 1 bedroom/2 bath suite on the lake with beautiful views from the living and master rooms. Great small Italian... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Pattitraveling Thank you for Highly recommend.We are very glad to know that our room and garden helped in making your visit enjoyable. we look forward to welcoming you back in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort More 

Nottingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I came here to relax and I got what I wanted. The location was not very close to city centre but that's what makes it relaxing, even though Hang Zhou itself is a very relaxing city with its beautiful lake! My room was located on the first floor but due to it being very smelly they moved me to the... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear Rachel A Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our lake and service helped in making your visit enjoyable. Warmly welcome you back in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou... More 

Terrace, Canada
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When I woke up (we arrived at night) to this amazing, lush hotel grounds in Hangzhou, I was so excited. After a wonderful buffet breakfast with many options and a clear view of the swans floating outside on the lake, I hurried outside with my camera to take some photos! Picturesque doesn't begin to describe! Hotel is beautiful and this... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear parrotchick07, Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our lake view and service helped in making your visit enjoyable. we look forward to welcoming you back in the near future. Enjoy every day . Thank you! Sincerely,... More 

campbell river
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wow, having been on our guided tour for 12 hours arriving at this tranquil, gorgeous spot with black and white swans was very welcoming. Our room overlooked the lake, the surrounding area since this was the starting of our tour- I could imagine this spot frozen in time and beauty. For us ist was quiet, breakfast a banquet and the... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear ramblerCampbell Thank you for taking the time to share your so lovely feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort. we are glad to konw you have fun in xanadu ,warmly welcome you back in the near future. Thank you! Sincerely, Betty Fang Marcom Manager Crowne Plaza Hangzhou Xanadu Resort More 

Tulsa, Oklahoma
Top Contributor
108 reviews 108 reviews
41 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed April 12, 2015

I had a very nice stay at this hotel outside of Hangzhou. It is a resort-style property situated on a pretty lake and even has swans. The gardens are pretty and well maintained. The hotel has seven or eight buildings and is a little spread out but each building only has a few floors. The rooms are nice but the... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear okie74012 Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our garden helped in making your visit enjoyable. Meanwhile, we apologise for the uncomfortable experience due to the A/C.we take our guest comments very seriously and always strive to... More 

Spokane, Washington
Top Contributor
62 reviews 62 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 9, 2015

This was our fourth hotel and another great one. Property has only a couple floors and so is spread out. Need to prepare for a lot of walking. Has a lake and gardens and is very relaxing. Rooms are extremely large. Our room had two bathrooms and one was larger than our bedroom back home. So lots of room for... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear conlontravel Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our room and garden helped in making your visit enjoyable.Thank you again for your feedback and support and we look forward to welcoming you back in the near future.... More 

Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed April 6, 2015

The hotel is like a resort. It has activities for kids, bedtime reading stories in a tent located in the lobby, coy fish ponds where they have baskets of bread for you to feed the fish and the birds. Hotel rooms were clean and large. We did not use the pool at this hotel because of check in and check... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear ashoppingbee Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our environment and service helped in making your visit enjoyable.Thank you again for your feedback and support and we look forward to welcoming you back in the near future.... More 

Vancouver, Washington
Top Contributor
91 reviews 91 reviews
23 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed March 30, 2015

We stayed here as part of a China Spree tour. The Crowne Plaza Hangzhou Xanadu was a good-sized resort with rooms spread out over a large area next to a pretty lake. The elevator and our room had some funky smells and were in need of deep cleaning as others have mentioned. The Breakfast buffet was pretty good although coffee... More 

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear VancouverLeslie Thank you for taking the time to share your feed back regarding your recent stay with us at Crowne Plaza Hangzhou Xanadu Resort.We are very glad to know that our swan lake helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. we already report... More 

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