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All 1,893 Hangzhou hotels

Crowne Plaza Hangzhou Xanadu Resort

4.5 of 5 Resort   |   No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
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Ranked #31 of 1,893 hotels in Hangzhou
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
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  • Reviews (165)
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165 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Top Contributor
72 reviews 72 reviews
29 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel was just ok. It was far from everything. There was really not much to do there. The pool and spa were closed. The rooms were standard and hotel looked like it could use a remodel. Breakfast was very good.

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear atraveler246, Thank you for choosing the Crowne Plaza Hangzhou Xanadu Resort and share yourvaluable feedback. Our hotel is along the Xianghu Road. The bus station is not far, and there are many Hots pots in these lines. Besides, it is only about 10 kilometers from Xiang Lake. And we sincerely apologize for the inconvenience due to the room's problem... More

Placentia, CA
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was one if the best hotels I've have probably ever stayed at! It has huge, beautiful rooms! The food is great there, it has western food and traditional Chinese food for breakfast. The hotel is situated on a beautiful lake, and if you're lucky enough your room may have a view. You can even eat out by the... More

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Houston, TX
17 reviews 17 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 16, 2014

Beautiful and spacious rooms. Opulent breakfast buffet--western style tastes and asian offerings. Outdoor and indoor eating areas in dining room. Several sections to the hotel and required a short walk to the restaurant for breakfast. But weather was delightfully spring-like and clear; enjoyable early morning walk around the manicured gardens, lake. Tandem bicycles available in the lobby to bike around... More

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Senior Contributor
42 reviews 42 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 14, 2014

Only stayed one night while with a tour group. Very large complex - easy to get turned around. Room was very nice with great amenities. Unfortunately WiFi only available in lobby area. Others comments on the firm bed but it was perfect for me. Breakfast buffet was excellent and you could sit outside and view the lake. We walked around... More

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San Francisco
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 26, 2014

Stayed here for one night in November as part of a tour package. The rooms were very comfortable and the beds provided a good night's sleep. The buffet breakfast (included with our tour) was excellent: a large variety between Western type and Asian foods. The hotel grounds were immaculately maintained. It was a shame that we did not have time... More

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San Francisco
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed March 28, 2014

We only stayed here one night on a group tour. The property is large and the buildings themselves are pretty spread out making it an interesting journey just to find the breakfast buffet. Even the lobby area was vast. Due to its vastness however, this place seems cold and uninviting. The decor of the whole place is a bit dated.... More

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Vista, California
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 26, 2014

We stayed here as part of a China Tour.com group. This facility, and the staff, will not disappoint. The staff were friendly and accommodating, rooms we comfortable! Everything about this hotel is western...except the phenomenal breakfast. The grounds are beautiful...but the smog was not! This property is well worth your consideration!

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new orleans
18 reviews 18 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 2, 2014

I've stayed in in this hotel with my friend for a couple of days in Hangzhou and whole trip was pleasant despite of the bad weather in town. chosed crowne plaza Xanadu by reviewing others' comments here. Hotel is not in city center however traffic beffer than I expected with shuttle bus provided to subway station directly n' approximately 20... More

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear kecai Thank you for taking the to share your valuable feedback with us.we will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Betty Fang Assisant Marcom Manager More

new york
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 29, 2014

My stay at this hotel was average, due in part of the coldness of the lobby/common areas and the small insect problems I experienced in a 1st floor guestroom. The room itself was clean and slightly above average, well decorated with high ceilings. The location of our particular guestroom caused us to have small insects in the room - we... More

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San Diego
Top Contributor
137 reviews 137 reviews
62 hotel reviews
228 helpful votes 228 helpful votes
3 of 5 stars Reviewed December 18, 2013

Nice setting right on the lake, with swans included. However, the hotel is a bit "worn" and really needs some attention to details. Bathroom was large with separate tub. However, tile and grout needed some attention. Bed (king) was large and comfortable. The room itself was a good size. No Wifi in the room though - only in the lobby... More

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betty f, Public Relations Manager at Crowne Plaza Hangzhou Xanadu Resort, responded to this review

Dear SDSpartan , Thank you for taking the time to share your feedback and detail suggestions regarding your recent stay with us at Crowne PLaza Hangzhou Xanadu Resort. We would like to take this opportunity to apologize for any inattentive service ,your comments about the tile and grout in guest room has been documented . Meanwhile ,we feel so pity... More

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Additional Information about Crowne Plaza Hangzhou Xanadu Resort

Address: No.3318 Xianghu Road, Wenyan Town, Xiaoshan District, Hangzhou 311258, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Hangzhou Xanadu Resort 4.5*
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Also Known As:
Sofitel Xanadu Hotel Hangzhou
Sofitel Hangzhou
Accor Xanadu Hotel Hangzhou
Hangzhou Sofitel

129 photos of this hotel

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All traveler photos (61)
Dining (3)
Hotel & grounds (11)
Room/suite (10)
Bathroom (6)
View from room (4)
Pool/beach area (3)
Other (24)

Management photos: Courtesy of the property manager

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Dining (9)
Pool/beach area (1)
Hotel & grounds (54)
Other (5)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#6 Top resorts Hotel in Hangzhou #25 Luxury Hotel in Hangzhou #124 Best Value Hotel in Hangzhou
Hotel Class
Official Description (provided by the hotel)
Located in Wenyan Town, near the junction of the Qiantang, Fuchun and Puyang Rivers, the Resort presents an idyllic natural environment and incorporates the Xiang Lake tourism area, an official venue for the World Leisure Expo 2011. Hotel covers an area of 94,000 square meters; forested 28,221 square meters. Situated by Tiger Mountain, the hotel has its own Swan Lake, where the Swans, Ducks and Mandarin Ducks are dwelling. In the hotel, you will enjoy the natural beauty away from the modern life. Having a meeting or on a trip – whatever your purpose is, our hotel will provide every convenience to guarantee your trip is a success. Our hotel can be used as an extension of your office. We have 301 distinctive rooms, including 19 suites, 62 Crowne Plaza Club rooms. All rooms are well-designed with the minimum size of 40 square meters; some rooms even have a feature balcony for you to enjoy the stunning view of the lakes and mountains. Zest CaféZest Café located on the first floor of Conference centre, the elegant and stylish lake-view International restaurant, you can order exquisite food delicacies cooked by our hotel chef. It also serves International buffet, with seafood selection, authentic Brazilian barbecue, cocktails and desserts, presenting you a feast of delicacy.Waterfront Terrace Waterfront terrace on the Swan Lake can be used for various outdoor parties and is an ideal choice for private gatherings, weddings, product promotions, cocktail receptions and company meetings.Tao Yuan Chinese RestaurantIn a luxurious and elegant atmosphere, enjoy the modern-style Cantonese cuisine, delicate Hangzhou cuisine, local Sanjiang special cuisine and a variety of afternoon tea dim sums. 37 private rooms in diversified styles and a function room for 550 guests can accommodate functions of all sizes. Muse Lobby BarRelaxing and easy atmosphere, flavorful coffee, authentic tea, exquisite snacks and mellow wines, Muse Lobby Bar is an excellent venue for a business negotiation with your partner or a friends gathering. The resort is at the prime location of Hangzhou whether it’s for business or leisure purpose.It has 21 meeting rooms in different size and design. The impressive Xanadu ballroom offers 864 square meter of event space and accommodates up to 800 guests for a theater style meeting and 550 guests for a round table dinner set up. The 460-square-meters Xiang Lake ballroom can accommodate up to 350 guests for a classroom set up, and cocktail reception for 550 guests. The VIP Reception Centre located by the Swan Lake, it is an exclusive meeting and dining venue and ideal for private dinners, weddings, cocktails and corporate meetings. Other meeting rooms of various sizes that offer the organizers and participants ample space which can handle groups of 10 to 450 people.The resort offers meeting organizers and participants world-class meeting facilities including the latest audiovisual equipment which are supported by the services of a team of professionally trained staff. For absolute relaxation, you can unwind with an invigorating swim in our 25-meter lap pool; practice your swing at the tennis court, test your skills in the billiard chess and table tennis room, enjoy fishing and boating in the lake that commands a majestic view of the surrounding with the company of swans. The health centre features a gymnasium with state-of-the-art exercise equipment. For a moment of serenity, the jogging or bike trail provides an interesting option. ... more   less 
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