Not up to international hotel standards. The lobby and corridors smelt of cigarette smoke and the receptionist service was very poor (it was not a language problem: we spoke Chinese). Our room was large and clean, but did not have a separate bathroom: the toilet and shower were separated by glass walls from the sleeping area. The location is great,... more

I stayed in two SSAW hotels while in Hangzhou. This one, on Jiefang Lu (also called the Season Westlake, or Four Seasons in Mandarin) was a great value. It is an extremely modern, very clean hotel with free internet access and breakfast, all for only $50 US (338 RMB). It was actually a really cool room. The location is also... more

Please God... what a mess this place is. I travel almost half the year and I cannot think of hotel that I have stayed in that had more potential and delivered on virtually nothing. The staff does not speak English, period. We complained to the manager after 4 days in the hotel. The operators could not connect us to our... more

Pro: -5 minutes from the lake -in the middle of the shopping area -clan, modern and comfy rooms (with glass toilet) Contra: -limited English at the reception (but it seems to be a common problem of all Hangzhou) -breakfast was almost entirely oriented to chinese customers, but if you are really desperate you can get to Starbucks on the lakefront... more