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Hyatt Regency Hangzhou

#9 of 1,998 Hotels in Hangzhou
Certificate of Excellence
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No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
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Hyatt Regency Hangzhou
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749 Reviews from our TripAdvisor Community

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Hong Kong
Level Contributor
52 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here last month, was there only for a night. The breakfast buffet is massive, and I found the rooms to be OK. I didn't think the room was that big and the view of the lake is nice, but at night you can't see anything. There were IQ Air filters in the hallway that I thought was interesting. The... More 

Helpful?
Thank emandjeff
San Francisco, California
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I booked this hotel for my birthday night. Partly because of it is just by the lake. And I have had wonderful experience with other Hyatt Regency properties before. However, this one was the worst hotel stay decision I ever made. The hotel staff was not well trained, and the front desk staff was treat us with snobbish and tactless... More 

Helpful?
Thank JojoLoveTravel
HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear JojoLoveTravel Thank you for taking the time to share your recent impressions of Hyatt Regency Hangzhou, while I was of course extremely concerned to read of the disappointment that resulted from this stay. Your experience was far from that which we strive to provide and as a valid, meaningful representation from our TripAdvisor community, it is essential that we... More 

Shanghai, China
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Visited Hangzhou in November and stayed at the Hyatt Regency. This room is a bit old and small but a nice and comfortable one. Location is perfect as it's close to the lake and the city. And I got half lake view from my room, which is amazing.

Helpful?
Thank maximus_fabio
Auckland, New Zealand
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Great hotel,Great location,Excellent staff that are very helpful.Having some European staff members in China makes a big difference.Fantastic Chinese restaurant inhouse. Very good breakfast buffet as well.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Mike M
Phoenix, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

have NEVER had any issues at this Hyatt (traffic is heavy on the entry street, but not an issue) staff is excellent, breakfast buffet is great, lobby is very nice to sit and enjoy with friends, sometimes music walking along West Lake is always a treat, local performers, water show is being renovated,

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Andrew P
Boston, Massachusetts
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our recent stay at Hyatt Regency Hangzhou during late Dec was great. Our room has view of the west lake which is awesome. And the location is actually right on the west lake but also so close to all the shops and restaurant. The only negative I would say is the smoking smell issue. We asked for and given a... More 

Helpful?
Thank HKstarfish
Wakefield, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Forget rural socialist China this is for Bentley driving high rollers who like views of the lake and have a taste for the best food in town. It's slightly bizarre but worthy of the extra cost, traditional values meet mainstream capitalism - how perfect!

Helpful?
Thank FatRatNick
Singapore, Singapore
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 8, 2016

Before this trip, a Hangzhou native had recommended Hyatt among all the international chain hotels as this was the best location - this was indeed true as it was the busier part of town and near most of the action. It was easy to travel to all the tourist spots from the hotel, whether it's via metro or bus (bus... More 

Helpful?
Thank Jingle C
HyattHANGZ, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear Jingle C, First of all, our sincere thanks for the time taken in sharing with all of us your recent stay with us. We are grateful that you would choose our location to spend your Christmas holidays and I am very glad to see that it was an enjoyable stay, hopefully the first one of many. It is certainly... More 

Shanghai
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 30, 2015

My friend recommended this hotel because she enjoyed her time there. It is situated near the 龙翔桥 (LongXiangQiao) MRT station and very easy to get to from the HangZhou Train station. The hotel is nice and up to par with the other Hyatt hotels in the region. The only setback is that it is literally surrounded by construction. Our beautiful... More 

Helpful?
Thank Cat L
HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear Cat L Happy New Year, sincere thanks for the time you have taken to share your impressions from your recent stay with us! Thank you also for pointing out some of the features influencing your choice, such as our location and accessibility. I am very sorry to know that your experience was marred by some of the work that... More 

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