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Hyatt Regency Hangzhou

#10 of 1,968 Hotels in Hangzhou
Certificate of Excellence
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No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
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What travelers say:
West Lake
Very good
Hyatt Regency Hangzhou
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Hyatt Regency Hangzhou
Hyatt Regency Hangzhou
Hyatt Regency Hangzhou
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651 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Great location to walk around West Lake. Near upscale shopping and restaurants. The hotel buffet was outstanding and the service wonderful. Hotel pool and hot tub were beautiful and relaxing. Wonderul property.

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Monza, Italy
Top Contributor
101 reviews 101 reviews
75 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

very good hotel, right at the lake front where you can enjoy the water and light show every evening at 8pm, 8.30pm and 9pm. The room was large, spacious, comfortable, clean marble bathroom. I enjoyed having a glass of wine while reading my ebook at the bar. Highly recommended!

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Ipswich, United Kingdom
11 reviews 11 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I enjoyed a relaxing stay at the Hyatt Regency, Hangzhou after a hectic couple of weeks touring China. Our room had a lovely view over the West Lake and was clean, comfortable and well-appointed. The staff were always friendly and helpful, and made us feel very welcome throughout our stay. The quality of the food in the... More 

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Hong Kong, Hong Kong
1 review
5 of 5 stars Reviewed 2 weeks ago

It is a very nice location next to West Lake. The Night Light and Fountain show of West Lake is just right in front of the entrance of the Hotel. Staff made efforts to provide good hospitality and services. I always stay in this hotel and it is nice that I can always find something new and interesting in last... More 

Review collected in partnership with Hyatt Hotels

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New Delhi
Top Contributor
181 reviews 181 reviews
71 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For a visit to the west lake there is no better location than this hotel. It is actualy on the west lake shore. There are local restaurants within walking distance including western cafe's. The rooms were however not worth the money we paid.

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Hong Kong, China
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Friend and I spent one night at the Hyatt Hangzhou during Easter vacation. It was an ad hoc trip but we were very excited as its our first time there. The check in was very smooth and the gentleman at the reception was extremely friendly and helpful. We reserved a lake-view room, and read review that some lake view rooms... More 

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HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear Bubs0331 Thank you for your recent patronage of Hyatt Regency Hangzhou and allow me to express my sincere thanks for the time that you have taken to share such valuable insights on your stay with us. While I am extremely grateful for the positive, initial impressions that you have kindly conveyed, I was of course most concerned to learn... More 

Top Contributor
124 reviews 124 reviews
35 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is a little old but well located. It's the only hotel that is facing the west lake. Nice view of the lake from the room. Room is quite spacious. Nice restaurants nearby with variety of cuisines such as hot pot, Japanese, local food etc. there are several cafes in front of the hotel by the lake. There is... More 

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Jakarta, Indonesia
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2015

This review isnt about my stay experience but more to share their generous service to the public guest. (we made a reservation to other hotel located far from the city center by mistake). It is no longer a secret that looking for a taxi in Hangzhou is very difficult especially during busy time, that was what myself and husband had... More 

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Senior Contributor
49 reviews 49 reviews
42 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 8, 2015 via mobile

Location: it will take roughly an hour to get from the airport to the hotel so it's not exactly the nearest. The hotel however is situated near to numerous eateries and restaurants; and of course the world famous heritage site of west lake. It would be great if you can request for a lake facing view and enjoy the scenery.... More 

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Singapore, Singapore
Top Contributor
659 reviews 659 reviews
81 hotel reviews
749 helpful votes 749 helpful votes
3 of 5 stars Reviewed March 4, 2015

Fabulous location next to the Xihu lake (Hồ Tây) makes this an icon. Otherwise, its age shows throughout the property, from the public places to the rooms. Comfortable 4-star,but definitely not a 5-star hotel as the room rates might suggest; after all, this is a Hyatt Regency and not a Park Hyatt or even a Grand Hyatt! Friendly staff. Due... More 

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