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Hyatt Regency Hangzhou

#9 of 1,975 Hotels in Hangzhou
Certificate of Excellence
5.0 of 5
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No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
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10th Anniversary
Hyatt Regency Hangzhou
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Ranked #9 of 1,975 Hotels in Hangzhou
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
Ken W Shanghai, China
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677 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Shanghai, China
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

A quick weekend trip. The hotel is 10 years old but it is quite well maintained. Decor is a bit dated comparing with the newer hotels. The rooms are spacious with good quality amenities. Service was consistently good from Front Desk to Breakfast. And the location is one of the best for a leisure trip.

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HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear Ken W Thank you for taking some of your valuable time to post your review of Hyatt Regency Hangzhou following your recent visit, really extremely generous of you. As you have pointed out, we have recently celebrated our ten year anniversary and your kind impressions of our facilities, location and service were a wonderful birthday gift indeed....! Again, we... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

I visited my 5 stars hotel globally but I am particularly impressed with the service of Hyatt Hangzhou. Their staff are very friendly and paying attention to you personal needs and trying their best to accommodate. Some of the facilities are due to upgrade but they responsed to your complaints very quickly with satisfactory solutions.

Review collected in partnership with Hyatt Hotels

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Wujiang, China
1 review
5 of 5 stars Reviewed 3 weeks ago

Outside the hotel it was either pouring down or just hot and muggy Inside the hotel it was a completely different atmosphere The breakfast was an exquisite range of western food and Chinese delicacies. The lunch Buffet was an extravagant exploration into divine dining

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HyattHANGZ, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear Davosenders, I would like to honestly thank you for the time you spent in sharing with us your impressions and satisfaction relating to your recent stay with us. It is an enormous pleasure for us to read your nice and encouraging words that give us strength to keep working hard and keep trying to improve ourselves every day. From... More 

Ningbo, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The location is very convenient. You can take subway there. And there is a few nice shopping centers nearby. Only a few minutes walking to the west lake music fountain. Room is very big and feels new. We had thanksgiving buffet dinner at their restaurant and the food was awesome.

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Perth
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed on the Regency Club floor of this hotel several times now and have always received very good service. All the staff in the hotel are pleasant and accommodating and always ready to assist. Club rooms are spacious, overlooking the West Lake, and the bathrooms are nice and roomy, with the bath and shower in its own enclosure.... More 

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HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear GentlePetal First and foremost, thank you! Reading your review from here by the West Lake, I was delighted to learn of the positive experiences that you have had during your visits to Hyatt Regency Hangzhou and on behalf of all the Team, we are truly grateful for the time you have taken to share your impressions. I hope that... More 

Vienna, Austria
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Huge hotel located directly on the West Lake, very nice and spacious rooms with all comfort you need, excellent breakfast and a very good Chinese restaurant! Big inddor swimmingpool is very comfortable!

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Hong Kong, Hong Kong
1 review
4 of 5 stars Reviewed June 14, 2015

Great Lake View and quiet place to stay. Difficult to get there but very convenient if you just want to stay and travelling around West Lake. Within a walk-able distrance. Nice and fast check - in service. No chance to taste the food but looks good. Speedy wifi everywhere in the hotel

Review collected in partnership with Hyatt Hotels

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Hong Kong, China
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed June 13, 2015

We spent 2 days at West Lake and Hyatt is definitely making our trip easier / better. Lake-view room is splendid! Great view, spacious & clean, big bathroom. Guest service is top notch! At the hotel, from the chill & refreshing Mojito, delicious Hangzhou cuisine at Hubin 28, to the courteous hospitality service from any staff (even the warm &... More 

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HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear Shirl L Our purpose at Hyatt is to care for others to be their best, and to learn that you were able to feel that you were in good hands during your recent "Hangzhou adventure" was extremely gratifying indeed! My sincere thanks for sharing these generous impressions of your experience at the hotel and rest assured, this certainly provides... More 

Tehran, Iran
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 4, 2015

i stayed one night at this hotel, Everything is good and classy if you are not travelling for business it's a good hotel near West Lake with a wonderful area, But all street near to this hotel is crowded by cars and peoples. so i changed my hotel to Intercontinental Also I had a wonderful experience in the VIP Restaurant,... More 

Was this review helpful? Yes 1
HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear Mohsen26 My heartfelt thanks for the time that you have taken to share your recent impressions of Hyatt Regency Hangzhou. I was delighted to read that you had enjoyed your experience of the hotel, while your generous praise of our restaurant and Team during this visit were sincerely appreciated - thank you! It is true that the area around... More 

1 review
3 of 5 stars Reviewed June 3, 2015

Best is the Hubin 28 restaurant However the first post about free upgrade is mis leading, please take it into consideration Also the room door is too close to the next room door,it was super noisy when next room close the door.when someone rang next room's bell, i can hear clearly·

Was this review helpful? Yes
HyattHANGZ, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear Verki N, First and foremost, I would like to thank you for taking your time to share your impressions of our hotel. We are truly grateful that you would choose to make us your home during your stay in Hangzhou. We are sorry however to learn that the experience was not all that you had hoped it to be... More 

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