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Hyatt Regency Hangzhou

#11 of 1,975 Hotels in Hangzhou
Certificate of Excellence
5.0 of 5
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No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
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10th Anniversary
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1 room 1 guest
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Hyatt Regency Hangzhou
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687 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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Hangzhou, China
Level Contributor
6 reviews
5 of 5 stars Reviewed 3 days ago NEW

My room was located on one of the two executive floors, floor 7. The stay was amazing. The pool facilities were incredible(besides the fact that they make you wear a swimming cap which I am not too fond of), not only do you get the pool but you get access to the saunas and hot tubs, leather lounge chairs, and... More 

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london
Level Contributor
80 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 301 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

You get a nice hotel with good facilities in an excellent location. So nothing to complain about (apart from the *absurd* price we were charged for a breakfast that was only so so). It's just that there is nothing really special about the hotel. It's mostly functional and unromantic. Staff will do their job but don't stand out or go... More 

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Los Angeles, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Have stayed at this hotel over 50 times over the years. Big rooms, lake side rooms have the best views, and great location for walking and sight seeing. Highly recommend this Hotel if you want 5 star experience.

Review collected in partnership with Hyatt Hotels

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San Diego, California
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are reading this review, chances are you know the city of Hangzhou, the so called "Paradise on Earth". The crown jewel of this beautiful city is the West Lake, and Hyatt Hangzhou is a few steps from the Lake, right next to the fountain/music/laser show that runs several times a day. This is THE best location to get... More 

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HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear Justin T Thank you for sharing feedback on your past experiences with our hotel and further, my most sincere thanks for taking your valuable time to provide a thoughtful post for the TripAdvisor community. This is most generous indeed and certainly, while mistakes may occur occasionally, we must never make excuses, only use such experiences to transparently share, take... More 

Hong Kong, China
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Only stayed one night. The hotel was perfectly OK for this grade of hotel and had good views over west lake but was nothing special, a bit dated and lacking in charm. Staff helpful. They have an indoor swimming pool which I didn't try but the gym wasn't particularly well equipped. Breakfast was fine.

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Shanghai, China
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 19, 2015

A quick weekend trip. The hotel is 10 years old but it is quite well maintained. Decor is a bit dated comparing with the newer hotels. The rooms are spacious with good quality amenities. Service was consistently good from Front Desk to Breakfast. And the location is one of the best for a leisure trip.

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HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear Ken W Thank you for taking some of your valuable time to post your review of Hyatt Regency Hangzhou following your recent visit, really extremely generous of you. As you have pointed out, we have recently celebrated our ten year anniversary and your kind impressions of our facilities, location and service were a wonderful birthday gift indeed....! Again, we... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed July 12, 2015

I visited my 5 stars hotel globally but I am particularly impressed with the service of Hyatt Hangzhou. Their staff are very friendly and paying attention to you personal needs and trying their best to accommodate. Some of the facilities are due to upgrade but they responsed to your complaints very quickly with satisfactory solutions.

Review collected in partnership with Hyatt Hotels

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Wujiang, China
1 review
5 of 5 stars Reviewed July 9, 2015

Outside the hotel it was either pouring down or just hot and muggy Inside the hotel it was a completely different atmosphere The breakfast was an exquisite range of western food and Chinese delicacies. The lunch Buffet was an extravagant exploration into divine dining

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HyattHANGZ, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear Davosenders, I would like to honestly thank you for the time you spent in sharing with us your impressions and satisfaction relating to your recent stay with us. It is an enormous pleasure for us to read your nice and encouraging words that give us strength to keep working hard and keep trying to improve ourselves every day. From... More 

Ningbo, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 7, 2015

The location is very convenient. You can take subway there. And there is a few nice shopping centers nearby. Only a few minutes walking to the west lake music fountain. Room is very big and feels new. We had thanksgiving buffet dinner at their restaurant and the food was awesome.

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Perth
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 6, 2015

We have stayed on the Regency Club floor of this hotel several times now and have always received very good service. All the staff in the hotel are pleasant and accommodating and always ready to assist. Club rooms are spacious, overlooking the West Lake, and the bathrooms are nice and roomy, with the bath and shower in its own enclosure.... More 

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HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear GentlePetal First and foremost, thank you! Reading your review from here by the West Lake, I was delighted to learn of the positive experiences that you have had during your visits to Hyatt Regency Hangzhou and on behalf of all the Team, we are truly grateful for the time you have taken to share your impressions. I hope that... More 

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