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Hyatt Regency Hangzhou

#9 of 1,968 Hotels in Hangzhou
Certificate of Excellence
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No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
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Hyatt Regency Hangzhou
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658 reviews from our community

Traveler rating
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    260
    56
    13
    5
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161
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Chinese (Simplified) first
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Singapore, Singapore
Top Contributor
163 reviews 163 reviews
65 hotel reviews
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my second stay at this hotel. Nothing much has changed since my last stay 2011. Room is modern and functional and clean. This time I had a room on a higher floor at one end of the hotel and thus had a gd view of The lake. Breakfast was ok, better than 4 years ago. Choices were decent... More 

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Perth Western Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

Excellent hotel where everything is taken care of with no fuss. Staff were excellent and every attention was paid to detail. We had to leave very early in the morning to the airport and coffee was organised for us and waiting when we checked out. Staff were very thoughtful.

Review collected in partnership with Hyatt Hotels

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Mississauga
Top Contributor
52 reviews 52 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for three nights and the hotel is literally steps away from the West Lake. We had a lake view room which we would recommend to everyone!! The view is just fabulous. The staff (from front desk, bell boy, housekeeping to lobby wait staffs) were all friendly, polite and courteous. My husband had a habit of leaving stuffs... More 

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Shanghai, China
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is just located on the lake side, 15 minutes from the railway station and many great restaurant surrounding. Opened the door of the room, WOW what a view, the room looks very tide, comfortable bed and pillows, and plenty international TV channels are available. The breakfast is ever the best I've tried in China, friendly and helpful staffs.... More 

Was this review helpful? Yes 1
HyattHANGZ, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear Ron M, We sincerely appreciate the precious time you spent in sharing this generous review with us. It is certainly a source of strength to keep improving ourselves every day in order to provide the highest service possible. We are extremely lucky to have this extraordinary location and we are certainly very proud of our team members that do... More 

hangzhou, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

great location. Xihu is just one minute away when you stay in this hotel. you can then enjoy its day view as well as night view. In addition, during night time, you can enjoy the water show becuase it is just in front of the hotel. For someone who loves Xihu very much, this is a great place you should... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
hangzhou, China
1 review
5 of 5 stars Reviewed 3 weeks ago

do not expect good internet connections and availability of social media. You can not access google, youtube or any kind of cloud services even though you have VPN. Room is clean and hotel staff is kind and warm

Review collected in partnership with Hyatt Hotels

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Great location to walk around West Lake. Near upscale shopping and restaurants. The hotel buffet was outstanding and the service wonderful. Hotel pool and hot tub were beautiful and relaxing. Wonderul property.

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Monza, Italy
Top Contributor
102 reviews 102 reviews
76 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 4 weeks ago

very good hotel, right at the lake front where you can enjoy the water and light show every evening at 8pm, 8.30pm and 9pm. The room was large, spacious, comfortable, clean marble bathroom. I enjoyed having a glass of wine while reading my ebook at the bar. Highly recommended!

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Ipswich, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My wife and I enjoyed a relaxing stay at the Hyatt Regency, Hangzhou after a hectic couple of weeks touring China. Our room had a lovely view over the West Lake and was clean, comfortable and well-appointed. The staff were always friendly and helpful, and made us feel very welcome throughout our stay. The quality of the food in the... More 

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Hong Kong, Hong Kong
1 review
5 of 5 stars Reviewed April 10, 2015

It is a very nice location next to West Lake. The Night Light and Fountain show of West Lake is just right in front of the entrance of the Hotel. Staff made efforts to provide good hospitality and services. I always stay in this hotel and it is nice that I can always find something new and interesting in last... More 

Review collected in partnership with Hyatt Hotels

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