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Hyatt Regency Hangzhou

5.0 of 5 No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
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Certificate of Excellence 2014
Hyatt Regency Hangzhou
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Hyatt Regency Hangzhou
Hyatt Regency Hangzhou
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628 reviews from our community

Traveler rating
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    254
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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Hong Kong
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 1 week ago

Location location location. I guess no other word sums up the appeal of this hotel better. Just out of the front door the whole of West Lake sits right there. You can just spend the entire day staring at the scenery, or amuse yourself by people watching. Two advice: (1) get a lake view room, coz nothing beats opening your... More 

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Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Hyatt Regency Hangzhou is located right on the West Lake waterfront (across the road). There is a great restaurant, and the rooms are excellent. Breakfast was also excellent. Perfect for easy access to West lake, however the area does get extremely busy, and the traffic in and out of the area can be slow.

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Hyatt is another dependable hotel group. Although this hotel was branded under Hyatt Regency, the standard is on par with most other Grand Hyatts that I visited - grand atrium, flawless service, innovative guestrooms, and multiple restaurants/bars just to name a few. Excellent customer service! We asked to move rooms due to the smell of smoke (someone was smoking next... More 

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Malaysia
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is located next to the West Lake. Shops and restaurants are within walking distance. The musical fountain show at night is right in front of the hotel. Rooms are modern, spacious and comfortable. Full set of toiletries with impressive packaging are replenished daily by housekeeping. Hotel staff speaks English and very attentive. Serves international buffet breakfast with wide array... More 

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nj
Top Contributor
132 reviews 132 reviews
109 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We liked the hotel which sits right on West Lake with lovely views over the water. Our room was comfortable, large shower and tub, TV with English channels, minibar, very comfortable bed. The hotel Chinese restaurant was really nice, with great local specialty dishes, but very expensive wine. It’s nice to be able to walk along the river from the... More 

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Houston, Texas
Top Contributor
90 reviews 90 reviews
36 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed November 16, 2014

If you want to stay near (on) the lake, this is the place. I personally don't get the attraction of a lake that is prox. 12" deep, but if you want to go stay here. Each night outside the hotel is a weird light show (crowded). The resteraunt buffet is good, the other resteraunt just serves the buffett food at... More 

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HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear tomuchtravel Our most sincere thanks for your recent patronage of Hyatt Regency Hangzhou, and for taking valuable time to share your impressions following this visit. While I was extremely sorry to read that these were not entirely positive, I appreciate your encouraging comments regarding Barbara, which I was pleased to share with her personally. I am pleased also to... More 

Shanghai, China
Top Contributor
57 reviews 57 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 12, 2014

This Hyatt definitely tries hard to give good service, and for the most part achieves it. We had excellent service upon our welcome, check-in, interactions with concierge, bell desk, pool, bar and room service. With each interaction we had a staff member who spoke English competently. The location is the best in my opinion - right on the lake and... More 

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Sentosa Island, Singapore
Top Contributor
52 reviews 52 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 3, 2014

We spent two nights to visit West Lake and wanted to keep the travel minimal. Hyatt is by the side of the lake inside the attraction zone (Hangzhou city as I learnt from the guide had two zones, the other been the city zone). To keep travel minimal we actually took a metro from the Train station, took three stops... More 

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Senior Contributor
49 reviews 49 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 22, 2014

It is in an extremely hot day in August, when is the hottest month in Hangzhou, that I lived in this hotel. It is a high-level hotel, with wonderful outlook, attentive service and warm-hearted bellboy to help carry my luggage. The room and facilities are not new. Fast check-in and check-out.

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Top Contributor
90 reviews 90 reviews
37 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 20, 2014

This hotel was chosen (and paid for) by my customer from Yuyao so that I could show my wife the beautiful lake in Hangzhou. I think that the hotel is new -- I don't remember it from my last visit some three years ago and it certainly seems very modern. The rooms are good, the bar good to relax in... More 

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Additional Information about Hyatt Regency Hangzhou

Address: No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
Number of rooms: 390
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Also Known As:
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency
Hotel Style:
#3 Spa Hotel in Hangzhou
#6 Family Hotel in Hangzhou
#7 Business Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#10 Luxury Hotel in Hangzhou
#116 Best Value Hotel in Hangzhou

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