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All 1,816 Hangzhou hotels

Hyatt Regency Hangzhou

5.0 of 5 Hotel   |   No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
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Hyatt Regency Hangzhou
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Ranked #10 of 1,816 hotels in Hangzhou
Certificate of Excellence 2013
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565 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Top Contributor
147 reviews 147 reviews
83 hotel reviews
192 helpful votes 192 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The location is great , to enjoy it totally get a full lake view room. It is fantastic to be able to walk out right on the lake and enjoy it's happenings. Everything in this hotel works to perfection even if it is somewhat outdated we have found that more charming than annoying , all staff is simply fantastic and... More

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Manila, Philippines
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This is the place to stay. The Hotel is right in front of the Lake. It is difficult to get a taxi in Hangzhou because the taxi drivers will refuse to give you a ride. So it is a great thing that the Hotel is near shopping areas and good restaurants. The Chinese restaurant in the Hotel is excellent. Ate... More

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2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed the Hyatt Regency Hangzhou from the 28 February to 2nd March. We were in a room facing the lake with regular water shows on the lake. The city is amazing, great views and sight seeing. The hotel staff were great, very helpful. The Chinese restaurant just incredible. We ate loads and enjoyed the exquisite Beggars Chicken. The Regency... More

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18 reviews 18 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

It's location is excellent. Water dance is right in front of the hotel. You can enjoy the lake side walk just stepping out of hotel gate. The indoor swimming pool is heated and facing the lake. Breakfast is very good. I had consecutive five days eating here and still not feel bored. The service is high quality. when I ask... More

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Shanghai, China
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Very good location, just right beside the lake. It's opposite of the music fountain, so it'll be a little bit noisy in the night. There are lots of restaurants around, and very convenient to shopping outlets. Although it's expensive, it worth the money.

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Shanghai, China
Top Contributor
56 reviews 56 reviews
43 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There's no better location for sightseeing than the Hyatt, located right on the west lake. The hotel itself has a nice lobby but the rooms and pool areas are OK but on the aging side. There are two restaurants (a western and a Chinese). We tried the western one and the food and service was great but be aware as... More

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Beijing, China
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel with our children and had a great experience. The standard room was quite expensive - so we decided to upgrade to a club suite with points. The view of the lake was nice and children enjoyed watching music fountain/water show. The best part of this hotel was the food. Both lounge cocktail food and breakfast... More

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St. Louis, MO
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked 6 rooms for our family reunion, even the price was really high compare to other Hyatt in the US, the day before I got an email from the hotel, I put down few requests. On the day when I arrive, two rooms are not ready till after 3:30pm. We had lounge access, the lounge was nice on the... More

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Haarlem, The Netherlands
Top Contributor
145 reviews 145 reviews
55 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a nice hotel in a great location (right by the lake and near shops etc). But the price they ask is too much for what they deliver. The bed and pillows are not as comfortable as they should be. The air conditioning is loud. The staff is not up to standard. I asked for two taxis, they only... More

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Perth, Australia
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed March 2014. Hotel very nice and great staff. Good breakfast, everything you could want. Awesome location looking over West Lake. So close to restaurants and shopping. Walk around the lake is spectacular and the gardens there are a treat. Would definitely stay there again.

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Additional Information about Hyatt Regency Hangzhou

Also Known As:
Hyatt Regency Hangzhou Hotel
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency
Hangzhou Hyatt
Address: No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Hangzhou
#5 Romantic Hotel in Hangzhou
#8 Business Hotel in Hangzhou
#9 Luxury Hotel in Hangzhou
#154 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
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