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Hyatt Regency Hangzhou

#10 of 1,970 Hotels in Hangzhou
Certificate of Excellence
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No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
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Best prices for: 1 room 1 guest
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Hyatt Regency Hangzhou
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670 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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Vienna, Austria
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Huge hotel located directly on the West Lake, very nice and spacious rooms with all comfort you need, excellent breakfast and a very good Chinese restaurant! Big inddor swimmingpool is very comfortable!

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Hong Kong, Hong Kong
1 review
4 of 5 stars Reviewed 3 weeks ago

Great Lake View and quiet place to stay. Difficult to get there but very convenient if you just want to stay and travelling around West Lake. Within a walk-able distrance. Nice and fast check - in service. No chance to taste the food but looks good. Speedy wifi everywhere in the hotel

Review collected in partnership with Hyatt Hotels

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Hong Kong, China
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent 2 days at West Lake and Hyatt is definitely making our trip easier / better. Lake-view room is splendid! Great view, spacious & clean, big bathroom. Guest service is top notch! At the hotel, from the chill & refreshing Mojito, delicious Hangzhou cuisine at Hubin 28, to the courteous hospitality service from any staff (even the warm &... More 

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HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear Shirl L Our purpose at Hyatt is to care for others to be their best, and to learn that you were able to feel that you were in good hands during your recent "Hangzhou adventure" was extremely gratifying indeed! My sincere thanks for sharing these generous impressions of your experience at the hotel and rest assured, this certainly provides... More 

Tehran, Iran
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

i stayed one night at this hotel, Everything is good and classy if you are not travelling for business it's a good hotel near West Lake with a wonderful area, But all street near to this hotel is crowded by cars and peoples. so i changed my hotel to Intercontinental Also I had a wonderful experience in the VIP Restaurant,... More 

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HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear Mohsen26 My heartfelt thanks for the time that you have taken to share your recent impressions of Hyatt Regency Hangzhou. I was delighted to read that you had enjoyed your experience of the hotel, while your generous praise of our restaurant and Team during this visit were sincerely appreciated - thank you! It is true that the area around... More 

1 review
3 of 5 stars Reviewed 4 weeks ago

Best is the Hubin 28 restaurant However the first post about free upgrade is mis leading, please take it into consideration Also the room door is too close to the next room door,it was super noisy when next room close the door.when someone rang next room's bell, i can hear clearly·

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HyattHANGZ, Guest Experience Team at Hyatt Regency Hangzhou, responded to this review

Dear Verki N, First and foremost, I would like to thank you for taking your time to share your impressions of our hotel. We are truly grateful that you would choose to make us your home during your stay in Hangzhou. We are sorry however to learn that the experience was not all that you had hoped it to be... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed May 26, 2015

True lake view from our Lake View Room - this Hyatt Regency is very centrally located within Hangzhou's tourist district. Just stroll to the sights around West Lake while restaurants in town are only a few minutes' walk away. We'll certainly stay at this hotel again. The Shangri-La and Four Seasons probably offer more privacy but getting in and out... More 

Review collected in partnership with Hyatt Hotels

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Hangzhou, China
1 review
5 of 5 stars Reviewed May 24, 2015

Outstanding location right on the banks of West Lake. Very friendly staff provides excellent service from greeting to check in and throughout our stay. Nice pool, great restaurants and clean rooms with plush, comfortable beds made for a great nights sleep.

Review collected in partnership with Hyatt Hotels

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Singapore, Singapore
Level Contributor
167 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed May 15, 2015

This is my second stay at this hotel. Nothing much has changed since my last stay 2011. Room is modern and functional and clean. This time I had a room on a higher floor at one end of the hotel and thus had a gd view of The lake. Breakfast was ok, better than 4 years ago. Choices were decent... More 

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Perth Western Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 14, 2015

Excellent hotel where everything is taken care of with no fuss. Staff were excellent and every attention was paid to detail. We had to leave very early in the morning to the airport and coffee was organised for us and waiting when we checked out. Staff were very thoughtful.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Mississauga
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 13, 2015

We stayed here for three nights and the hotel is literally steps away from the West Lake. We had a lake view room which we would recommend to everyone!! The view is just fabulous. The staff (from front desk, bell boy, housekeeping to lobby wait staffs) were all friendly, polite and courteous. My husband had a habit of leaving stuffs... More 

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