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Hyatt Regency Hangzhou

5.0 of 5 Hotel   |   No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
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Ranked #8 of 1,961 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
HangzhouTourism
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616 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
49 reviews 49 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

It is in an extremely hot day in August, when is the hottest month in Hangzhou, that I lived in this hotel. It is a high-level hotel, with wonderful outlook, attentive service and warm-hearted bellboy to help carry my luggage. The room and facilities are not new. Fast check-in and check-out.

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Top Contributor
72 reviews 72 reviews
33 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was chosen (and paid for) by my customer from Yuyao so that I could show my wife the beautiful lake in Hangzhou. I think that the hotel is new -- I don't remember it from my last visit some three years ago and it certainly seems very modern. The rooms are good, the bar good to relax in... More

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Shanghai
Top Contributor
97 reviews 97 reviews
83 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm torn whether this is a good or bad location. It is right on a pedestrian street by the West Lake so views are awesome. Great to go out for a walk after work too. But, because of the location, it is hard to get too. Traffic and construction in the area are terrible. Can take half an hour to... More

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HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear LiangShanBo We sincerely thank you for the time that you have taken to share your impressions following your recent stay with us. Your comments and suggestions are well received and we appreciate the opportunity to listen to any feedback that may assist us. We do strive to improve in our ability to deliver an experience that allows our guests... More

Wilayah Persekutuan, Malaysia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you are looking for a good location, this is the hotel you should choose. Next to shopping mall and many restaurants around walking distance. The other thing about this hotel is their Chinese Restaurant. The food is very good and if you would like to entertain your guests this is the place to go. Ask the restaurant Manager to... More

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shanghai, China
Top Contributor
51 reviews 51 reviews
37 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is likely the top hotel in Hangzhou. Very classy, modern and everything you would expect from a Hyatt brand hotel. It felt more like a Grand Hyatt than a Regency. Rooms were spacious and very comfortable – very high-end, typical Hyatt. No complaints here. The hotel is very centrally located. The bar is well-known in Hangzhou and a good... More

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Hanoi, Vietnam
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have just spent few nights there on business and it is a remarkable stay. The hotel is perfectly located in the centre of this beautiful city, with front view over the West Lake (Xi Hu they called it in local language) and the back and side views are the city most crowded commercial/shopping areas. I was there with perfect... More

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HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear Ithyen75 I am so pleased to read of your generous impressions following your recent visit to Hyatt Regency Hangzhou and first and foremost, thank you! Along with your kind feedback overall, I am especially grateful for the level of "courtesy and care" that you have noted in your experience. We aspire, as a higher purpose for what we do,... More

Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 23, 2014

The location of the hotel is perfect, especially since it rained most of the time we were there, so we could just duck in and out of the place when needed. The water show (several times a day) was just next to the hotel, as is the lake. Be warned though, that once you step out of the hotel the... More

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Amman, Jordan
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 20, 2014

Stayed in this hotel for one night, it was absolutely perfect night, the location of the hotel is superb, just 1 min. away of the lake, you can enjoy a walk there at any time, with many activities that you can see, a nearby market also with many different restaurants, i wish that i stayed more there. staff were so... More

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HyattHANGZ, General Manager at Hyatt Regency Hangzhou, responded to this review

Dear Ayman H On behalf of all of the Team, allow me to convey my sincere thanks for your generous feedback following your recent stay at Hyatt Regency Hangzhou! We are delighted that you enjoyed your visit to our "home by the West Lake" and appreciate the time that you have taken to note the positive impressions of your experience.... More

Kota Kinabalu, Malaysia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 11, 2014

Staying at this hotel make my day. The hotel staffs was very courteous friendly. We ate at the hotel Chinese restaurant and the food was good and they served us the best 'Longjing tea', though it was quite expensive but worth it.

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Sydney, Australia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 5, 2014

You can't fault the location - right on the lake and so much all within easy walking distance. There's the fountain show on the lake right outside, some amazing restaurants on the lakeside, even Haagen Dazs around the corner, and you can't better the lakeside for a wind-down amble after a day of business meetings. The hotel itself though is... More

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Additional Information about Hyatt Regency Hangzhou

Address: No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
Number of rooms: 390
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Also Known As:
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency

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