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All 1,962 Hangzhou hotels

Merchant Marco Hotel

No.38 Pinghai Road, Hangzhou 310006, China
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Merchant Marco Hotel
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Ranked #29 of 1,962 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
AndyBeeNZ Northland Region, New Zealand
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199 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • Chinese (Simplified) first
  • English first
  • French first
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Northland Region, New Zealand
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hangzhou and West Lake are very popular with Chinese visitors. Merchant Marco is an excellent choice of hotel: close to the central city and shopping malls - about 10-15 minutes walk to the park-like frontage of the lake. Reception was friendly and efficient - our room was large, spotless and quiet. The breakfast buffet in the "Mediterranean Coffee Shop" was... More

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Top Contributor
73 reviews 73 reviews
42 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for 6 days during a recent visit to China. Location of hotel within walking distance of the West lake but the traffic noise was quite something else. WiFi in the hotel was good and the rooms were comfortable. Breakfast was good, but the evening meal buffet choice was very repetitive and could have done with some more variations.... More

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Zagreb, Croatia
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed June 9, 2014

We've stayed in this hotel in May 2014., and found it to be possibly the best on our whole China tour. Hotel is situated some 15 minutes walk from the lake, very close to shopping malls and it is a good place to stay in Hangzhou. Rooms are all really good, clean, modern, spacious enough. Lobby nice but drinks (like... More

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Nice, France
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 24, 2014

The rooms in this hotel are gorgeous and very large. The beds are very comfortable. Perfect location not far from the lake and there is a metro around the corner. the hotel staff speak hardly any english so no help from them but very nice anyway.

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Kunming, China
Top Contributor
394 reviews 394 reviews
113 hotel reviews
224 helpful votes 224 helpful votes
4 of 5 stars Reviewed April 1, 2014

I stayed here a couple years ago and found it to be a very welcome English-speaking cocoon. Now I'm more apt to stay at Chinese-tourist type places that represent a better value for the dollar. But this place is still great for those unfamiliar with traveling in China. Most of the staff members speak English and they are helpful. The... More

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Leeds, West Yorkshire
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 9, 2014

This Hotel is in the centre of this popular tourist attraction. It had a wow factor as soon as you walked through the door. We had a super room that had everything you could wish for Queen size bed, a bowl of fresh fruit daily, water, slippers and bathrobes. They thought of everything. There was music in the bathroom if... More

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Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 7, 2013

We stayed in the 9th floor with a view of the lake. The room was clean and comfortable. The extras were a small gift of Chinese painting, fruit plates, and bottle water. The location was good, near to the subway station, the musical fountain on the West lake, and shopping districts. It was also surrounded by local restaurants. Hope to... More

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Santa Clara, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2013

We had an excellent room on the 13th floor, with a view of the West Lake. It had a very comfortable bed, the best bathroom that we have experienced in China, and lots of modern conveniences. Everything was spotlessly clean. Very important: All of the staff members we met were unfailingly polite and helpful. That goes for the reception, the... More

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Top Contributor
77 reviews 77 reviews
44 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed August 16, 2013

The hotel is quite dated, but it is in good repair and clean. At first glance the rooms look old fashioned and drab, however when you start to relax in the room you notice all of the litte extras: - Multi plug sockets for many countries - Lots of plug sockets in good locations - Good mini bar, snacks and... More

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New Delhi, India
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 16, 2013

It is 2 blocks/10 min by walk from west lake. 5 min to shopping paradise of Yanan Road. 1min to the night market. The location is very good. The rooms are nice and clean with all the amenities of 4star hotel. The staff at reception knows English and are helpful. The check in was quick and easy. The airport express... More

Was this review helpful? Yes 1
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Additional Information about Merchant Marco Hotel

Address: No.38 Pinghai Road, Hangzhou 310006, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $
Number of rooms: 228
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Also Known As:
Merchant Marco Hangzhou

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