We were in Hangzhou on business and this hotel is convenient. It is located in the city centre a couple of blocks from the subway. The staff are friendly and the room was comfortable and clean. The heating in the hotel seemed out of sync as our room was very hot. A 10 min walk to West Lake and shops... More

I booked this hotel via Ctrip and stayed here from December 18-21, 2012 with my girlfriend. When I arrived at this hotel, the bellboy promptly came to take my luggage. At checkin, I was told that they didn't have rooms with Queen bed, only with twin beds. As I wanted a Queen bed, they upgraded me for free to a... More

This hotel is a ripe off. Staff cannot speak English and the hotel is not 4 star. We booked two rooms using Agoda to stay in this hotel for two nights at the begining of this year. When we arrived, staff at Merchant Marco told us that they are no longer associated with Agoda and would not honor our booking.... More

This is one of the few gems I've been staying in China that does not claim to be a 5* super hotel (while barely being 3*+), but rather sells itself as a 4* hotel. And indeed it is, but a very nice 4*, only lacking a few services to be a true 5*. Good things: Very good service, checkin/checkout, great... More

This 4 star hotel is located within 10min walking distance to west lake, which is the reason why i chose this hotel. We were pleasantly surprised that it was just 8 to 10 min walk to the nearby newly opened subway line, the nearest station is called "Long Xiang Qiao". We took CRH from Shanghai, reached Hangzhou railway station, the... More

Stayed here for 1 night in Oct 12. Booked a double room on the executive floor and was very happy with my room. Newly renovated with flat screen TV, separate bathroom and toilet. Good quality products/materials used for the room. Buffet breakfast was the best we had in China. It's a true international buffet (unlike other Chinese hotels which claim... More

Hotel is clean and spacious. Excellent service. 8 mins walk to west lake. Convenient as many restaurants and shops around the hotel. You can also grab some local tidbits near the hotel. Recommend to have your lunch or dinner at Pinghai 53 Restaurant, just opp the hotel. The food was just marvelous, great service and not too expensive. We had... More

We love the buffet on the 1st level - we had a business lunch there, and also dinner and the food was great both times, for both variety and value for money. We had salmon sashimi, prawns, scallops, and loads of salads, fruit, and desserts. Also had the option of lovely beef steaks, soup cooked to your own requirements (ie... More

Stayed for one night on a recent trip to China. A good quality hotel with efficient check in and friendly staff. Walking distance to the west lake district, which is very nice. Nice ommlette made to order for breakfast. Nice room, not much of a view, but a great shower.