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All 1,900 Hangzhou hotels

Sofitel Hangzhou Westlake

5.0 of 5 Hotel   |   No.333 Xihu Avenue, Hangzhou 310002, China
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Ranked #61 of 1,900 hotels in Hangzhou
A recent review
5 of 5 stars Reviewed May 27, 2014
ChuckL_Seattle Seattle, Washington
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351 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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There are newer reviews for Sofitel Hangzhou Westlake
See the most recent reviews
Seattle, Washington
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 27, 2014

Planned to spend the weekend in Shanghai but ended up in Hangzhou on short notice. Was stressing out about lodging because it was a busy weekend. Ended up at Sofitel West Lake and my problem was solved. It's China so I was prepared to be put thru the ringer for last second booking. After some negotiation, their ***extremely charming*** front... More

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear ChuckL_Seattle, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

New York City, New York
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 20, 2014

I enjoyed staying at this hotel. It's in a great location. The only downside was that I thought we would have a lake view. It is not on the lake at all. The staff were great, the hotel was very clean. They just recently re-painted some of the rooms. Make sure you don't get one of those rooms, unless you... More

Was this review helpful? Yes 2
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Brigitte2000, Thank you very much for your comments regarding your stay at the Sofitel Hangzhou Westlake. I am delighted to read that you are satisfied with our staff and hotel cleaness. We regret that the construction work caused inconvenience during your stay. However, as you have noticed, we are on the process of renovation and we will try our... More

Shanghai, China
Contributor
14 reviews 14 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 18, 2014

I believe the hotel is very good however the staff should be less passive in communicating and be more trained. The ladies at the check-in desk were wonderful and helped us very kindly to check in. As a platinum card holder we got upgraded, complimentary drinks, breakfast and access to the executive lounge. The hotel's location is great, fantastic breakfast... More

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Ilovepannekoeken, We sincerely appreciate you taking time to provide us your feedback and we are delighted to read that you are satisfied with our location, breakfast and room. Meanwhile, we regret that the Air-conditioning system upgrading caused inconvenience during your stay. As for the staff communication, I have instructed departments concerned to ensure issues will not happen again in... More

Paris
Contributor
14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 14, 2014

The hotel is OK, it does the job but nothing special. It is clearly not up to the Sofitel standards in terms of modern, classy design and luxury feel (which it has not) inside the rooms, the lobby and restaurants. It is in need of renovation and work is undergoing. That said, staff was friendly and the breakfast is just... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Bea013, Thank you for choosing Sofitel Hangzhou Westlake! We are effectively on the process of hotel room renovation as it is our aim to provide better service and elegant living environment. All ambassadors in Sofitel will continually strive to improve service quality, thus make you feel good value for money. I believe our hotel will meet your expectations better... More

Los Angeles, California
Top Contributor
99 reviews 99 reviews
97 hotel reviews
92 helpful votes 92 helpful votes
1 of 5 stars Reviewed April 6, 2014

Was supposed to stay at the Sofitel Hanzghou for a Sunday night but..... 1. Made prepaid booking on Orbitz.com because hotel was not available on Accor's own website. 2. Arrived to hotel using a taxi and no bellboys in sight. Had to get luggage by myself from the trunk and carry them to the lobby. 3. Le Club Accorhotels check... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear LoyaltyLobby, We sincerely appreciate you taking time to provide us your feedback and It is with sincere regret that we note your dissatisfaction with our service. I deeply regret that our employees could not locate your booking on our system. However, our reception staffs had made their best effort to facilitate your check-in and offer you a free upgrade... More

Gdynia, Poland
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 4, 2014

travelers who know 5* hotels in China know that high service is based on very reasonable prices. sofitel performs very average standard ( especially rooms ) and prices are on average 200 rmb higher than other 5* hotels. the positive thing is food - you can smell and taste the "french touch " cousine and even exchange few words with... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear magda0307, May I begin by thanking you for your review on Tripadvisor. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. I am delighted to learn that you enjoyed our food and I will thank our chef personally on your behalf. Meanwhile, we’re effectively on the process of hotel room renovation.... More

London, United Kingdom
Top Contributor
80 reviews 80 reviews
52 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed March 30, 2014

The hotel is still under renovation, could hear the drilling now and then, waking me up from my late nap. Good strong wifi, nice rooms. Convenient is out of the way, only one small convenience store opposite the hotel. Nearest shopping center is about half a kilometre away.

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Persimmone, Thank you very much for your comments regarding your stay at the Sofitel Hangzhou Westlake. I was delighted to read that you are satisfied with our room and wifi. We regret that the construction work caused inconvenience during your stay. However, as you have noticed, we are on the process of renovation and we will try our best... More

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed March 27, 2014

West lake? My view was of an old apartment building. Room was very depressing, nothing like other Sofitel Hotels. Service was not helpful. I tried to have my room changed, no one tried at all to help. I was promised as a"sorry" a fruit basket, it never arrived.

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear P B, Thank you very much for your comments regarding your stay at the Sofitel Hangzhou Westlake. I'm sorry for the fruit basket issue; please allow me to express my sincerest apologies. We will improve our service processes to ensure that such mistake no longer occurs. Sorry for your inconvenience, please give us an opportunity to feel our improvement... More

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Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#15 Spa Hotel in Hangzhou #44 Luxury Hotel in Hangzhou #135 Best Value Hotel in Hangzhou
Hotel Class
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake is located on the banks of the city's famous West Lake, close to the central business district. The hotel features 200 elegantly furnished rooms, 2 restaurants, 1 bar, an indoor swimming pool, spa, fitness center and beauty salon. The executive lounge offers panoramic views of West Lake and there are conference facilities available for up to 150 delegates. ... more   less 
Number of rooms
200

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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