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Sofitel Hangzhou Westlake

5.0 of 5
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No.333 Xihu Avenue, Hangzhou 310002, China
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Sofitel Hangzhou Westlake
Best prices for: 1 room 1 guest
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Ranked #31 of 1,969 Hotels in Hangzhou
A recent review
4 of 5 stars Reviewed November 28, 2014
Narelle C
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378 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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There are newer reviews for Sofitel Hangzhou Westlake
See the most recent reviews
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed November 28, 2014

Stayed at the Sofitel westlake for business. Rooms were ok - looked as though they might have recently been updated but not great finish. The rooms on the end of the floors are much smaller than the ones next door so next time I would ask for a different room. Stayed with a colleague and his room right next door... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Narelle C: We very much thanks you to take time and write a review on TripAdvisor about your staying experience! It is always good to receive a positive feedback, i will share your comments about our new room feeling and Chinese food with our team. For the room size difference please allow my sincere apologize that we have put... More 

Montreal, Canada
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 26, 2014

My second visit to the Sofitel, Westlake, pleasantly renovated. I opted and paid for the upgrade to the club floor. Room was so small, no space for clothing in the wardrobe. After a very charming welcome, was somewhat disappointed in the service of the club staff on the floor but not so in the lounge. The young staff go all... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear frasedbv: We very much thanks you to spend time and write a feedback on TripAdvisor, It's great to know that you are our loyalty repeat guest, and sorry that we didn't take care of your room arrangement, luckily our club floor lady staff has been personalized served you, which doesn't make me feel so regret, i will find out... More 

Bangkok
Contributor
14 reviews 14 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 21, 2014

have stayed hera many times the last years. It a great hotel located just 100 meters away from the beautiful Westlake. Great room, great restaurants and friendly staff. The Tepanyaki restaaurant is my favorite, it´s a little expensive but the food and the service is excellent!

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Lassehansby: May I begin by thanking you for your review on TripAdvisor. It's always a pleasure to receive a positive feedback, i will share your comments with our team, it's great that you liked our room and recommend our staff service, but unfortunately we do not have a tepanyaki restaurant in the hotel, after hotel new renovated, we had... More 

Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 11, 2014

Nice hotel with friendly staff. All speaking good English. We were upgraded to the club floor at no extra cost which was nice. The room was clean and modern with a view over the main street and a little bit of the lake. The hotel location is very convenient for the lake shore.. but not on it. A short walk... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Elmos101: I am very delighted to see you write a feedback on TripAdvisor, with your compliment review, i am proud of my team who has brought you such great experience, we upgrade your room for the room type you booked was not available when you arrive also for your loyalty, luckily you like it, i will share your comments... More 

Singapore, Singapore
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 7, 2014

I was offered a double upgrade to their Club floor with some top up and it is really good investment. Rooms are spacious with really pamparing amenities, i.e. Lanvin toiletries, bath salt for bath tub, etc Service and offerings at the lounge are superb, along with nice view of the west lake. The only down part is that the room... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear sime_as: I would like to start by thanking you for taking the time to write a review of Sofitel Hangzhou Westlake on TripAdvisor. our location is always the shining point for choice,and i am so happy to hear that you like our hotel room as well as the amenities,i have share your comments with our team specially the lounge... More 

Singapore, Singapore
Contributor
19 reviews 19 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 12, 2014

Room is beautiful and spacious and the bed is really comfortable! Hotel does not face the lake, but rather the West Lake Avenue. However, a 5- minute walk will bring you to West Lake, where you can hop onto a boat and enjoy a leisurely boat ride on the lake. There are some restaurants around the hotel, but breakfast venues... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear tweety 6962: We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Sint-Lievens-Houtem, Belgium
Contributor
12 reviews 12 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 6, 2014

After more than a week traveling in China, I arrived in the Sofitel in Hangzhou and I felt for the first time at home. Very nice room with and very clean, wireless internet with good quality. Also the breakfast is superior. The quality of the bread was equal to the best you can get in Europe and the variation in... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Drik R, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Hong Kong, China
Contributor
16 reviews 16 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 5, 2014

There are quite a number of hotels by Westlake in Hangzhou. This one is connected to the lakeside by an underground tunnel that crosses the beautiful tree-lined Nanshan Road. A very nice location indeed for strolling. There are two shopping malls nearby with a grocery store and many restaurants. The hotel building is rather plain outside. But the internal decor... More 

Was this review helpful? Yes 1
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear FairFair_02: We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

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