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All 1,960 Hangzhou hotels

Sofitel Hangzhou Westlake

4.5 of 5 Hotel   |   No.333 Xihu Avenue, Hangzhou 310002, China
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Ranked #55 of 1,960 Hotels in Hangzhou
A recent review
4 of 5 stars reviewed 2 weeks ago
sime_as Singapore, Singapore
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355 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I was offered a double upgrade to their Club floor with some top up and it is really good investment. Rooms are spacious with really pamparing amenities, i.e. Lanvin toiletries, bath salt for bath tub, etc Service and offerings at the lounge are superb, along with nice view of the west lake. The only down part is that the room... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear sime_as: I would like to start by thanking you for taking the time to write a review of Sofitel Hangzhou Westlake on TripAdvisor. our location is always the shining point for choice,and i am so happy to hear that you like our hotel room as well as the amenities,i have share your comments with our team specially the lounge... More

Singapore, Singapore
Contributor
19 reviews 19 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 12, 2014

Room is beautiful and spacious and the bed is really comfortable! Hotel does not face the lake, but rather the West Lake Avenue. However, a 5- minute walk will bring you to West Lake, where you can hop onto a boat and enjoy a leisurely boat ride on the lake. There are some restaurants around the hotel, but breakfast venues... More

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear tweety 6962: We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Sint-Lievens-Houtem, Belgium
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 6, 2014

After more than a week traveling in China, I arrived in the Sofitel in Hangzhou and I felt for the first time at home. Very nice room with and very clean, wireless internet with good quality. Also the breakfast is superior. The quality of the bread was equal to the best you can get in Europe and the variation in... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Drik R, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Hong Kong, China
Contributor
13 reviews 13 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 5, 2014

There are quite a number of hotels by Westlake in Hangzhou. This one is connected to the lakeside by an underground tunnel that crosses the beautiful tree-lined Nanshan Road. A very nice location indeed for strolling. There are two shopping malls nearby with a grocery store and many restaurants. The hotel building is rather plain outside. But the internal decor... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear FairFair_02: We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2014

Its location is excellent! Just walking distance to West Lake (and it's on the "good" side of West Lake that's close to downtown). It's hard to get taxi in Hangzhou, so great location is important. We arrived by train and saw long taxi lineup at the station. So we decide to take subway instead and this hotel is accessible by... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Timberwolf2013, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Denham, United Kingdom
Top Contributor
357 reviews 357 reviews
84 hotel reviews
184 helpful votes 184 helpful votes
5 of 5 stars Reviewed July 13, 2014 via mobile

The hotel is located adjacent to West Lake and at a metro stop. The food available in the restaurant was quite expensive so we opted to eat locally at a restaurant recommended by the staff. The staff was very helpful and friendly. The room was well equipped and the amenities, lovely.

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Andrea T, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Canada
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 3, 2014

The true gauge of any good hotel is the quality of its service, and the Sofitel in Hangzhou clearly sets the standard. Situated close to both West Lake and downtown, this newly renovated hotel is small enough to offer a boutique feel but big enough to offer all the amenities of a larger hotel. Suites are spacious and bright with... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear worldlyCanada, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

indonesia
Top Contributor
100 reviews 100 reviews
41 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed June 22, 2014

I usually like Sofitel brand..and I hope I will feel the same as I arrive in Hangzhou,especially I had seen the room from the website,so luxury,nice,warm..but I feel disappointed when I see the rooms 345 and 314,so standard,not as luxury as the other Sofitel (like in Queenstown,Auckland)..not like 5 star hotel. The location is very good,very near to West lake,and... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear HC1969, Thank you for choosing Sofitel Hangzhou Westlake! We are working on improvement of living environment. All ambassadors in Sofitel will continually strive to improve service quality, thus make you feel good value for money. I’m looking forward to meeting you again soon!Thank you again for sharing your experience, and we hope your next visit will be as pleasant... More

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 18, 2014

Great location between the lake and town area. Recently renovated rooms and facilities. Breakfast buffet was the best we had during our tour of China. Staff were very helpful and friendly even though they were obviously quite new.

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear HC1969, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

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Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Hangzhou Westlake 4.5*
Number of rooms: 200
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel

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