We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel Hangzhou Westlake

#21 of 1,998 Hotels in Hangzhou
Certificate of Excellence
No.333 Xihu Avenue, Hangzhou 310002, China
Hotel amenities
Book on
TripAdvisor
in partnership with
Trusted partner. We work with AccorHotels.com to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Sofitel Hangzhou Westlake
View Map
Add Photo Write a Review

442 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Tucson, Arizona
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In October of 2014 my wife and I visited Hangzhou. We had booked a tour with China Highlights and extended it so we could also visit Hangzhou. We were greeted at the airport by our guide Tony Tonka. Tony was smart and friendly. After taking us to our hotel he later showed us around the city. Tony recommended an outstanding... More 

Helpful?
Thank dbbeamer
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear dbbeamer, We appreciate your comments on Tripadvisor. It's such a pleasure to know that Tony Tonka an amazing tour guide in Hangzhou travel agency, I am sure that he also appreciate your kindness during this visit. it was a pity that our hotel haven't impressed you but I believe you had a pleasant stay. We all are looking forward... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago via mobile

Excellent location, good service and great breakfast room service! Only few mins walk from the lake. Staff were friendly. Food was amazing! Overall a very good stay. Car park is not straight forward, as the entrance of the hotel is on pedestrian, which is not easy for cars to park in the front.

Helpful?
Thank A TripAdvisor Member
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear guest, Thanks for posting a positive review on Tripadvisor regarding your stay at Sofitel Hangzhou Westlake. It's always a pleasure to know that our service and breakfast was up to your expectation, hotel terrific location is usually been mentioned by most of our guest, thanks for thinking the same. We looking forward to welcome you back. Regards Anna Shi... More 

New York City, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

It's my second time staying in this hotel. I had a great time during my first visit two years ago. This time I had my family with me. Our double rooms are small and old. One of the room is next to the street and very noisy. Some staffs are neither friendly nor professional. They did not greet us or... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank peach88ny
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear peach88ny, Thanks for taking the time and tell us about your staying experience. I am sorry that your room experience did not meet your expectations as the first time visit two years ago, please allow me to express my sincerest apologies, please rest assure that we will address the problem and resolve it immediately. Thanks again for sharing your... More 

Paris, France
Level Contributor
97 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed December 21, 2015

Touristic hotel but very good location. Easy to walk on the lake banks, to have a lunch or diner. Hotel very crowdy but clean with employes helpful and smiling. Good basis to visit HANGZHOU and the surroundings

Helpful?
Thank GABRIEL J
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear GABRIEL J, Thanks for taking the time and telling us about your staying experience. Good to hear that our staffs helps and are friendly, hotel terrific location is always been recommended by guests after visit, I am glad you think so too, I will share your comments with our team. It is our hope that your next stay will... More 

St. Andrews, United Kingdom
Level Contributor
136 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed December 16, 2015

Really nice hotel by the shores of the West Lake in Hangzhou. The rooms was clean, spacious and the bed very comfortable. Great location for a stroll along the West Lake which is the other side of the road. I had a city view room and the noise level was quite fine.

Helpful?
Thank Braveliver
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Braveliver, Thanks for staying with us and sharing your valuable experience. I am glad to know that you are quite comfortable with the room, terrific location is always been recommended by most of the guests, it's great that you do think the same, and we hope that your next stay will be as pleasant as the previous one. Anna... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 14, 2015 via mobile

The location is superb, just a stone's throw away from West Lake. However the room is dated and old. Having just visited Xi'an in which we also stayed in Sofitel, we were really disappointed with Sofitel Hangzhou. My family decided to extend another night of stay in Hangzhou and you bet that we decided to move to another hotel.

Helpful?
Thank 8226acr
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Seng Y, Thanks for taking the time and writing us about your experience of the stay. I regret that your experience did not meet your expectation, please allow me to express my sincere apologies, hotel has been renovated in 2014, it is our hope that there is another chance to arrange and escort for you an impressive stay, thanks... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 18, 2015

This hotel has not only best location, excellent facility but also very professional and friendly staff. Nice hotel overall. Franch restaurant has great food and it tastes good. The morning buffet is excellent and I enjoyed it every day during my stay.

Helpful?
Thank ttnoir
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear ttnoir, Thanks for writing us a review on Tripadvisor. It is always a pleasure to receive positive feedback, i will share your comment with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your... More 

Snells Beach, New Zealand
Level Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 12, 2015

On a trip to China this was the most disappointing hotel in which I stayed. Rooms are clean, reasonably furnished and a decent size. Situation, near the West Lake is good. But the room was far too hot - I was not the only person in the group who had this problem - but staff were unwilling to do anything... More 

Helpful?
Thank DianeSHH
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear DianeSHH, Thanks for sharing your valuable comments on Tripadvisor, your room experience on AC facility not up to your expectation, please allow my sincere apologies, the issue has been raised up to our management team, and our Engineering manager has taken action on it, also the season of Nov in China is quite cool, some guests of Asia feel... More 

Kuching, Malaysia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 10, 2015

this is 5stars hotel located in Hangzhou city & just 2km away from nan jing south station. this is advisable to take taxi to go there and taxi fare from nan jing south station started is 11 yuan. overall for this hotel are good, its easy access to the west lake just 5mins walk from hotel.

Helpful?
Thank yori c
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear yori c, Thank you so much for posting a review on Tripadvisor. I am sure that you enjoyed your stay here with us and surroundings, indeed it's very convenient location, as you might also enjoyed your time in Nanjing, the station and distance is a little bit mixed, it's 2 stops by metro to our hotel, and you're right,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

144 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (110)
Viewed
Dining (5)
Viewed
Bathroom (10)
Viewed
Room/suite (34)
Viewed
View from room (2)
Viewed
Hotel & grounds (16)
Viewed
Pool/beach area (3)
Viewed
Other (40)

Management photos: Courtesy of the property manager

Viewed
All management photos (34)
Viewed
Hotel & grounds (7)
Viewed
Dining (6)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (10)
Viewed
Other (9)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Hangzhou hotels
0.6 mi away
Hyatt Regency Hangzhou
Hyatt Regency Hangzhou
#9 of 1,998 in Hangzhou
4.5 of 5 stars 746 reviews
1.2 mi away
Wyndham Grand Plaza Royale Hangzhou
1.8 mi away
Four Seasons Hangzhou at West Lake
Show Prices
Show Prices
Show Prices
2.5 mi away
The East Hotel Hangzhou
The East Hotel Hangzhou
#4 of 1,998 in Hangzhou
4.5 of 5 stars 218 reviews
1.2 mi away
Shangri La Hotel Hangzhou
Shangri La Hotel Hangzhou
#48 of 1,998 in Hangzhou
4.0 of 5 stars 702 reviews
1.8 mi away
Courtyard by Marriott Hangzhou Wulin
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay