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Sofitel Hangzhou Westlake

5.0 of 5
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No.333 Xihu Avenue, Hangzhou 310002, China
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Sofitel Hangzhou Westlake
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Ranked #29 of 1,968 Hotels in Hangzhou
A recent review
5 of 5 stars reviewed 5 days ago
Daphne C Singapore, Singapore
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383 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Hotel is walking distance from Hefang street, westlake and most shopping area. It is not easy to take the bus and taxis and better to walk or cycle. Overall service at the hotel is very good. All the staff are very helpful and if you need help on where to go you can look for Yuna Chai. She speaks well... More 

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Lund, Sweden
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel has a very elegant lobby and the room was also equipped with nice furniture and very big. Bathroom excellent. Wifi included but the connection broke very often. Food good. The roof terrace is fantastic with a magnificent Westlake view. The club lounge is very beautiful but it was a small selection for breakfast and it took long time... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear gullabell...: We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We didn't stay at this hotel but got stuck not being able to find a cab out of west lake. We walked into Sofitel and asked the concierge if he could help us with a cab and he helped us call a cab immediately. Thank you! Would definitely consider staying here the next time based on service.

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear siouxsy: We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Hong Kong, China
Top Contributor
131 reviews 131 reviews
39 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed March 23, 2015

Mourners family of 8 took 4 rooms and stayed 2 nights in this friendly and lovely hotel which surprised me by performing beyond my expectations. When we arrived at the hotel, I thought the exterior looked a bit tired but was surprised by how modern and bright it is inside. I thought it would take some time to check in... More 

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DC
Top Contributor
83 reviews 83 reviews
58 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed March 16, 2015

We stayed here for 4 nights in early March. Our room was on the 4th floor facing the busy street and hotel's main entrance. That, actually, was our only complaint. This road is noisy, including what I think is the recorded messages from local city buses stopping for people to board or get off. Luckily, it's not bad late at... More 

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Guangzhou, China
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 26, 2015

Sofitel Hangzhou was closed to West Lake but not closed enough to walk to the main view. Hotel staff were very friendly and nice, I encountered pouring rain and decided to move to Sofitel from other hotel. Hotel staff literally rescued me from the flood and helped me settle down.

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Bellottie, Thanks for taking the time to write a review on Tripadvisor, It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. it is very pity... More 

Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 15, 2015 via mobile

location.great and convenient. near to west lake. staff. friendly and helpful. service. great. very welcoming and up to par room. big spacious. clean . comfortable. value. reasonable. valued for money. sleep. quiet and sleep soundly.

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear SHERRYSEr s, May i begin by thanking you for your review on Tripadvisor, It is always a pleasure to receive positive feedback. we are so happy that you enjoyed your stay, and your kind words have been passed on to our team, this will certainly motivate them and us all to keep up the good work. Thank you again... More 

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