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Sofitel Hangzhou Westlake

#19 of 1,976 Hotels in Hangzhou
Certificate of Excellence
5.0 of 5
Hotel website
No.333 Xihu Avenue, Hangzhou 310002, China
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3 nights enjoy 25% off
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1 room 1 guest
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Sofitel Hangzhou Westlake
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404 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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  • All months
    (404)
  • Mar-May only
    (127)
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Bengaluru (Bangalore), India
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

An excellent hotel. The beautiful West lake is in a walking distance. They have one rooftop Chinese restaurant called Yong Jing Ge which overlooks the west lake, great ambience. Very nice staff and food. Great service. Rooms are very nicely maintained. A true five star in all aspects.

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear 261976, Thanks for sharing with us your great experience at Sofitel Hangzhou Westlake. It's always a pleasure to receive positive feedback and get to know that you've enjoyed the stay on food, service and room quality, but please allow me to relocate our Chinese restaurant is on the first floor, roof top is the sky garden, a nature outside... More 

Marlton, New Jersey
Level Contributor
186 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms are very nice. The staff pleasant. The lake is close by with evening entertainment. There are several nice restaurants in the area to choose from so no need to take a taxi. Nice breakfast with much to chose from to eat.

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Dennis08053, Thank you to spend time and write us a review on Tripadvisor, It is always a pleasure to receive a positive feedback, thanks for your positive feedback on our room, staff and breakfast, we would strive to continuously serve you better at your future stay. We hope to see you soon again and thanks for your trust on... More 

Spennymoor , United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for 5 nights in July and have previously stayed there 2 or 3 times in the past couple of years. The hotel and staff always provide a great service and the hotel is clean and comfortable. I was in one of the Executive rooms and the bed is very, very comfortable and the bathroom bright... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Tony_Vincent, Thank you for staying with us again and sharing your valuable comments. I am very glad to hear that you've had a pleasant and comfortable stay this time even last two or three times, i will definitely share this positive feedback with our team especially our front line and lounge staff, i hope we can address you during... More 

Singapore, Singapore
Level Contributor
82 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location is really good. It's only a 10mins short ride from hangzhou station (note: Not HZ east ) costing RMB 11. Right at the door of the hotel is a underpass and you arrive at the beautiful xihu is less than 3mins. Also, hotel is just 20 short walk from hefang street and approx 15 walk from hub in street... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Jia17, Thanks for staying with us and sharing your valuable comments, I am glad to see that you love our room facilities especially bathroom, however the payment issue you have mentioned made me really concerned, I would ask you please contact us or me personally, as I couldn't see any of your information that can help to resolve this... More 

Singapore
Level Contributor
74 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my 1st trip to Hangzhou & i choose this hotel because of the brand & also because i have the accorhotel platinum card. I was there only for 2 nights for business, the West lake being so closed by was a real bonus. I was welcomed by Anna Shi, excellent Guest Experience Manager. She helped made my stay... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Hazelmenon, Thanks for writing a review on Tripadvisor. It's my great honor to welcome you and assist you during your stay, what a pity the time is so short and you were on business, can not experience other facilities and Hangzhou city, i will definitely record your food taste preference in your profile, to make sure the food is... More 

Melbourne AU
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed July 22, 2015

I stayed here for one night during a business trip. The room was well appointed, spacious and very clean. The service was excellent and the hotel was very conveniently located to where I needed to be.

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Milwaukee
Level Contributor
299 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 stars Reviewed July 12, 2015

I stayed here two nights for a weekend during a business trip to China. I picked this hotel because it was next to the Westlake park. You walk just across the street to get to the park. Then you can relax and be overwhelmed by the beauty and ease of getting around via golf cart-like open air passenger transport. The... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear John M, Thanks you for staying with us and sharing your valuable feedback here on Tripadvisor. I am sure that you have enjoyed a very relaxable time at the Westlake, it is really a nice parkland. Thanks again for recommending our breakfast, i will share with our team, it's good to know that you found our hotel is valued... More 

Hong Kong, China
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 1, 2015

Chose this hotel because of its location next to West Lake which was our primary reason for visiting this city, plus the benefits of Accor platinum membership. The hotel is a typical upmarket hotel of a style you find in China. Large functional lobby, rooms with standard but comfortable space and layout. Nothing to wow, but clean and well upkept.... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Edwinbearlover: Thank you for staying with us and sharing your valuable experience here on Tripadvisor. I am quite happy that you say we are an upmarket hotel, it is our mission to make every guest feel the same. I have shared your comments with all our team especially our GM, he said it was his pleasure. we are glad... More 

Singapore
Level Contributor
85 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed June 29, 2015

Hotel location to Westlake makes it convenient for you to walk to the lake and around, hotel is slightly dated but if you only intend to sleep and shower, it is actually a reasonable hotel especially at that rate. It was raining 2 days out of the 3 I was there and I don't recall if the hotel provided an... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear axio99, Thank you for staying with us and sharing your valuable feedback here on TripAdvisor, it's quite a pity that weather disturbed you much during your stay, we do have umbrella in each room as well as provide in concierge, i realized the taxi problem is usually happened in our hotel as what you mentioned because of the condition,... More 

Taipei, Taiwan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 24, 2015

I had always been a supporter of the Hyatt Regency Hangzhou and when my friend suggested for us to stay at the Sofitel Hangzhou, I was a little hesitant as I knew it was an old hotel and I was under the impression that it was going to be one of those unimpressive China hotels trying to be an international... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Crissy_L...: Thank you for writing such a positive review on Tripadvisor. I had shared your comments with our team especially bellmen, lobby bar and Chief Concierge Aaorn, it served as an encouragement to all of our staff, and we strive to continuously improve the quality of service, i am also very happy to hear that you have totally changed... More 

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