We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel Hangzhou Westlake

#28 of 1,968 Hotels in Hangzhou
Certificate of Excellence
5.0 of 5
Hotel website
No.333 Xihu Avenue, Hangzhou 310002, China
Special Offer
3 nights enjoy 25% off
Sofitel Hangzhou Westlake
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #28 of 1,968 Hotels in Hangzhou
Certificate of Excellence
A recent review
4 of 5 stars reviewed today
LewisHongKong Hong Kong
Write a Review

384 reviews from our community

Traveler rating
    120
    162
    58
    31
    13
See reviews for
44
70
22
82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (384)
  • Mar-May only
    (126)
  • Jun-Aug only
    (99)
  • Sep-Nov only
    (102)
  • Dec-Feb only
    (57)
All months
Hong Kong
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed today NEW

Stay on club floor in early April 2015. Room has been recently redecorated. Good size bathroom with separate shower. Decor was modern although I would like to see more oriental touch. Staff were green but service was attentive. F&B service and choice good at the club lounge. The other F&B outlets in the hotel were very quiet and I did... More 

Was this review helpful? Yes
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel is walking distance from Hefang street, westlake and most shopping area. It is not easy to take the bus and taxis and better to walk or cycle. Overall service at the hotel is very good. All the staff are very helpful and if you need help on where to go you can look for Yuna Chai. She speaks well... More 

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Daphne C, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Yuna, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Lund, Sweden
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed April 21, 2015

The hotel has a very elegant lobby and the room was also equipped with nice furniture and very big. Bathroom excellent. Wifi included but the connection broke very often. Food good. The roof terrace is fantastic with a magnificent Westlake view. The club lounge is very beautiful but it was a small selection for breakfast and it took long time... More 

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear gullabell...: We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

California
Contributor
18 reviews 18 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2015

We didn't stay at this hotel but got stuck not being able to find a cab out of west lake. We walked into Sofitel and asked the concierge if he could help us with a cab and he helped us call a cab immediately. Thank you! Would definitely consider staying here the next time based on service.

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear siouxsy: We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Hong Kong, China
Top Contributor
134 reviews 134 reviews
40 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed March 23, 2015

Mourners family of 8 took 4 rooms and stayed 2 nights in this friendly and lovely hotel which surprised me by performing beyond my expectations. When we arrived at the hotel, I thought the exterior looked a bit tired but was surprised by how modern and bright it is inside. I thought it would take some time to check in... More 

Was this review helpful? Yes
DC
Top Contributor
87 reviews 87 reviews
61 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed March 16, 2015

We stayed here for 4 nights in early March. Our room was on the 4th floor facing the busy street and hotel's main entrance. That, actually, was our only complaint. This road is noisy, including what I think is the recorded messages from local city buses stopping for people to board or get off. Luckily, it's not bad late at... More 

Was this review helpful? Yes 1
Guangzhou, China
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 26, 2015

Sofitel Hangzhou was closed to West Lake but not closed enough to walk to the main view. Hotel staff were very friendly and nice, I encountered pouring rain and decided to move to Sofitel from other hotel. Hotel staff literally rescued me from the flood and helped me settle down.

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Bellottie, Thanks for taking the time to write a review on Tripadvisor, It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. it is very pity... More 

Questions? Get answers from hotel staff and past guests. Ask a question

102 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (87)
Viewed
Dining (3)
Viewed
Hotel & grounds (16)
Viewed
Room/suite (28)
Viewed
Bathroom (9)
Viewed
Pool/beach area (3)
Viewed
View from room (1)
Viewed
Other (27)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Dining (4)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (4)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay