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All 1,900 Hangzhou hotels

Sofitel Hangzhou Westlake

5.0 of 5 Hotel   |   No.333 Xihu Avenue, Hangzhou 310002, China
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Ranked #61 of 1,900 hotels in Hangzhou
A recent review
5 of 5 stars reviewed 3 weeks ago
Dirk R Sint-Lievens-Houtem, Belgium
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351 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Sint-Lievens-Houtem, Belgium
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After more than a week traveling in China, I arrived in the Sofitel in Hangzhou and I felt for the first time at home. Very nice room with and very clean, wireless internet with good quality. Also the breakfast is superior. The quality of the bread was equal to the best you can get in Europe and the variation in... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Drik R, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Hong Kong, China
Contributor
13 reviews 13 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There are quite a number of hotels by Westlake in Hangzhou. This one is connected to the lakeside by an underground tunnel that crosses the beautiful tree-lined Nanshan Road. A very nice location indeed for strolling. There are two shopping malls nearby with a grocery store and many restaurants. The hotel building is rather plain outside. But the internal decor... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear FairFair_02: We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2014

Its location is excellent! Just walking distance to West Lake (and it's on the "good" side of West Lake that's close to downtown). It's hard to get taxi in Hangzhou, so great location is important. We arrived by train and saw long taxi lineup at the station. So we decide to take subway instead and this hotel is accessible by... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Timberwolf2013, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Shenzhen, China
Top Contributor
289 reviews 289 reviews
66 hotel reviews
154 helpful votes 154 helpful votes
5 of 5 stars Reviewed July 13, 2014 via mobile

The hotel is located adjacent to West Lake and at a metro stop. The food available in the restaurant was quite expensive so we opted to eat locally at a restaurant recommended by the staff. The staff was very helpful and friendly. The room was well equipped and the amenities, lovely.

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Andrea T, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Canada
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed July 3, 2014

The true gauge of any good hotel is the quality of its service, and the Sofitel in Hangzhou clearly sets the standard. Situated close to both West Lake and downtown, this newly renovated hotel is small enough to offer a boutique feel but big enough to offer all the amenities of a larger hotel. Suites are spacious and bright with... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear worldlyCanada, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

indonesia
Top Contributor
94 reviews 94 reviews
39 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed June 22, 2014

I usually like Sofitel brand..and I hope I will feel the same as I arrive in Hangzhou,especially I had seen the room from the website,so luxury,nice,warm..but I feel disappointed when I see the rooms 345 and 314,so standard,not as luxury as the other Sofitel (like in Queenstown,Auckland)..not like 5 star hotel. The location is very good,very near to West lake,and... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear HC1969, Thank you for choosing Sofitel Hangzhou Westlake! We are working on improvement of living environment. All ambassadors in Sofitel will continually strive to improve service quality, thus make you feel good value for money. I’m looking forward to meeting you again soon!Thank you again for sharing your experience, and we hope your next visit will be as pleasant... More

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 18, 2014

Great location between the lake and town area. Recently renovated rooms and facilities. Breakfast buffet was the best we had during our tour of China. Staff were very helpful and friendly even though they were obviously quite new.

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear HC1969, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 15, 2014

Ideal location for tourists visiting hangzhou, very close to west lake can be reached less than five minutes by walk, very nice reception and understanding customer service. Rooms are very clean and spacious in short very ideal for business and pleasure !!

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Chellasamy V, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stayed for 6 nights beginning of March 2014. The whole experience truly reflects the 5 star status. Breakfast-choice was abundant and food is good. The proximity of the hotel to the Westlake is a definate plus.I would stay there again if I were to visit to Hangzhou again.

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear TWGoh, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

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Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#15 Spa Hotel in Hangzhou #44 Luxury Hotel in Hangzhou #135 Best Value Hotel in Hangzhou
Hotel Class
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake is located on the banks of the city's famous West Lake, close to the central business district. The hotel features 200 elegantly furnished rooms, 2 restaurants, 1 bar, an indoor swimming pool, spa, fitness center and beauty salon. The executive lounge offers panoramic views of West Lake and there are conference facilities available for up to 150 delegates. ... more   less 
Number of rooms
200

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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