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Sofitel Hangzhou Westlake

#20 of 1,974 Hotels in Hangzhou
Certificate of Excellence
5.0 of 5
Hotel website
No.333 Xihu Avenue, Hangzhou 310002, China
Special Offer
30% off + RMB100 voucher
Sofitel Hangzhou Westlake
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Ranked #20 of 1,974 Hotels in Hangzhou
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 weeks ago
gwerdna Melbourne AU
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399 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne AU
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for one night during a business trip. The room was well appointed, spacious and very clean. The service was excellent and the hotel was very conveniently located to where I needed to be.

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Milwaukee
Level Contributor
296 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here two nights for a weekend during a business trip to China. I picked this hotel because it was next to the Westlake park. You walk just across the street to get to the park. Then you can relax and be overwhelmed by the beauty and ease of getting around via golf cart-like open air passenger transport. The... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear John M, Thanks you for staying with us and sharing your valuable feedback here on Tripadvisor. I am sure that you have enjoyed a very relaxable time at the Westlake, it is really a nice parkland. Thanks again for recommending our breakfast, i will share with our team, it's good to know that you found our hotel is valued... More 

Hong Kong, China
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Chose this hotel because of its location next to West Lake which was our primary reason for visiting this city, plus the benefits of Accor platinum membership. The hotel is a typical upmarket hotel of a style you find in China. Large functional lobby, rooms with standard but comfortable space and layout. Nothing to wow, but clean and well upkept.... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Edwinbearlover: Thank you for staying with us and sharing your valuable experience here on Tripadvisor. I am quite happy that you say we are an upmarket hotel, it is our mission to make every guest feel the same. I have shared your comments with all our team especially our GM, he said it was his pleasure. we are glad... More 

Singapore
Level Contributor
85 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed June 29, 2015

Hotel location to Westlake makes it convenient for you to walk to the lake and around, hotel is slightly dated but if you only intend to sleep and shower, it is actually a reasonable hotel especially at that rate. It was raining 2 days out of the 3 I was there and I don't recall if the hotel provided an... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear axio99, Thank you for staying with us and sharing your valuable feedback here on TripAdvisor, it's quite a pity that weather disturbed you much during your stay, we do have umbrella in each room as well as provide in concierge, i realized the taxi problem is usually happened in our hotel as what you mentioned because of the condition,... More 

Taipei, Taiwan
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed June 24, 2015

I had always been a supporter of the Hyatt Regency Hangzhou and when my friend suggested for us to stay at the Sofitel Hangzhou, I was a little hesitant as I knew it was an old hotel and I was under the impression that it was going to be one of those unimpressive China hotels trying to be an international... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Crissy_L...: Thank you for writing such a positive review on Tripadvisor. I had shared your comments with our team especially bellmen, lobby bar and Chief Concierge Aaorn, it served as an encouragement to all of our staff, and we strive to continuously improve the quality of service, i am also very happy to hear that you have totally changed... More 

Dusseldorf, Germany
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed June 21, 2015

I stayed here for two nights with my husband and my dad, booking two separate rooms. My husband and I were upgraded to a king-size room, which was incredibly large and luxurious and faced the street, whereas my dad's standard twin room was far smaller and your standard hotel room, which faced the back side of the hotel. The rooms... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear GeekRockC...: Thanks for spending the time and tell us about your staying experience of Sofitel Hangzhou Westlake. I have read that your review is neutral and fair, indeed the room size has difference if it's different room type, as your room were free upgraded. truly our delicious breakfast has made your whole day contented. we regret to hear that... More 

North Yorks,
Level Contributor
148 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 stars Reviewed June 5, 2015

I stay at Sofitels when in China and this has to be one of smallest and potentially the oldest . Customer service good, room size vey small ( like London or Hong Kong size) but you are staying vey close to the glorious west lake and property is very expensive so the room size is a compromise for location. The... More 

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Shanghai, China
1 review
5 of 5 stars Reviewed May 31, 2015

Check-in was smooth, courteous, and helpful. Room was very nice. Club room was excellent. Great hotel facilities. Lovely views across West Lake during breakfast. Concierge team excellent. Bikes for riding around quite good. Check-out very smooth.

Review collected in partnership with Accorhotels.com

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Sophil888, we appreciate your comments on TripAdvisor about Sofitel Hangzhou Westlake. I am sure you have enjoyed excellent time here as you compliment about check in, room, facilities, concierge, and check out, i will share with all our team, it will serve as an encouragement for the future quality of service. thanks again for sharing your experience, hope your... More 

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