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All 1,968 Hangzhou hotels

Sofitel Hangzhou Westlake

5.0 of 5 Hotel   |   No.333 Xihu Avenue, Hangzhou 310002, China
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Sofitel Hangzhou Westlake
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Ranked #39 of 1,968 Hotels in Hangzhou
A recent review
5 of 5 stars reviewed 4 days ago
Bellottie Guangzhou, China
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372 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Guangzhou, China
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Sofitel Hangzhou was closed to West Lake but not closed enough to walk to the main view. Hotel staff were very friendly and nice, I encountered pouring rain and decided to move to Sofitel from other hotel. Hotel staff literally rescued me from the flood and helped me settle down.

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Bellottie, Thanks for taking the time to write a review on Tripadvisor, It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. it is very pity... More 

Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
9 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

location.great and convenient. near to west lake. staff. friendly and helpful. service. great. very welcoming and up to par room. big spacious. clean . comfortable. value. reasonable. valued for money. sleep. quiet and sleep soundly.

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear SHERRYSEr s, May i begin by thanking you for your review on Tripadvisor, It is always a pleasure to receive positive feedback. we are so happy that you enjoyed your stay, and your kind words have been passed on to our team, this will certainly motivate them and us all to keep up the good work. Thank you again... More 

Shanghai, China
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a nice hotel but it did not "wow" me. Although less that a block from West Lake, you can not actually see the lake from the hotel, unless perhaps from the fifth floor. The rooms are nice, but I would avoid room 436. It is right under a wooden floor and you can hear staff walking around at... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear worldview3, We very much appreciate you taking the time to write a review on Tripadvisor. it is very pity that you did not enjoyed very much during the stay with us, for the room view and buffet dinner, please allow me to express my sincere apologies, hotel room with no view is true, however, we had many guest recommend... More 

Hong Kong
Top Contributor
111 reviews 111 reviews
81 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am giving this hotel a grudging 5 star rating as the internet here is glacial in its speed with a lot of websites inaccessible, both using cable and wireless. Definitely a disaster if one is here on business and needed to use the internet. I wasn't. I was here for a short break and did not spend much time... More 

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear flitting_bird: May i begin by thank you for your review on TripAdvisor. we sincerely appreciate your invaluable comment which are very important for us, we are also very pleased to know that you enjoyed your stay in our hotel, however the touch point of internet which brought us in deeply concern, i have raised up the issue to our... More 

Treviso, Italia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 20, 2015 via mobile

I really liked this hotel. Nice room, clean, good service and fantastic breakfast compared to other hotels that I visited in Cina. The breakfast was not only Chinese but had a wide range of Continental things as well. I was very satisfied with everything!

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear KAMPOZ, Thanks for providing a positive review on TripAdvisor, i was delighted to read that you enjoyed our room, service and breakfast, Your kind words have been passed on to our team,This will certainly motivate all of our team members to keep up the good work, we sincerely hope that your next visit will be as pleasant as the... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed December 31, 2014

We spent three days and two nights over Christmas at the hotel in two adjoining rooms on the 3rd floor. Everything was fine, rooms spacious with twin double beds, clean. Service was very good in the restaurants and hotel. Location wise was almost right on the lake and we hired a driver and seven seater Buick to take us about... More 

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear George Y, We very much appreciate your review on TripAdvisor regarding your stay at the Sofitel Hangzhou Westlake, I am glad to hear that you had an so enjoyable stay with your family here, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed November 28, 2014

Stayed at the Sofitel westlake for business. Rooms were ok - looked as though they might have recently been updated but not great finish. The rooms on the end of the floors are much smaller than the ones next door so next time I would ask for a different room. Stayed with a colleague and his room right next door... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Narelle C: We very much thanks you to take time and write a review on TripAdvisor about your staying experience! It is always good to receive a positive feedback, i will share your comments about our new room feeling and Chinese food with our team. For the room size difference please allow my sincere apologize that we have put... More 

Montreal, Canada
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 26, 2014

My second visit to the Sofitel, Westlake, pleasantly renovated. I opted and paid for the upgrade to the club floor. Room was so small, no space for clothing in the wardrobe. After a very charming welcome, was somewhat disappointed in the service of the club staff on the floor but not so in the lounge. The young staff go all... More 

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear frasedbv: We very much thanks you to spend time and write a feedback on TripAdvisor, It's great to know that you are our loyalty repeat guest, and sorry that we didn't take care of your room arrangement, luckily our club floor lady staff has been personalized served you, which doesn't make me feel so regret, i will find out... More 

Bangkok
Contributor
14 reviews 14 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 21, 2014

have stayed hera many times the last years. It a great hotel located just 100 meters away from the beautiful Westlake. Great room, great restaurants and friendly staff. The Tepanyaki restaaurant is my favorite, it´s a little expensive but the food and the service is excellent!

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Lassehansby: May I begin by thanking you for your review on TripAdvisor. It's always a pleasure to receive a positive feedback, i will share your comments with our team, it's great that you liked our room and recommend our staff service, but unfortunately we do not have a tepanyaki restaurant in the hotel, after hotel new renovated, we had... More 

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Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 200
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#11 Spa Hotel in Hangzhou
#31 Luxury Hotel in Hangzhou
#107 Best Value Hotel in Hangzhou

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