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All 1,816 Hangzhou hotels

Sofitel Hangzhou Westlake

4.5 of 5 Hotel   |   No.333 Xihu Avenue, Hangzhou 310002, China
Hotel amenities
Sofitel Hangzhou Westlake

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Ranked #97 of 1,816 hotels in Hangzhou
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 5 days ago
Brigitte2000 New York City, New York
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331 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
New York City, New York
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I enjoyed staying at this hotel. It's in a great location. The only downside was that I thought we would have a lake view. It is not on the lake at all. The staff were great, the hotel was very clean. They just recently re-painted some of the rooms. Make sure you don't get one of those rooms, unless you... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Brigitte2000, Thank you very much for your comments regarding your stay at the Sofitel Hangzhou Westlake. I am delighted to read that you are satisfied with our staff and hotel cleaness. We regret that the construction work caused inconvenience during your stay. However, as you have noticed, we are on the process of renovation and we will try our... More

Shanghai, China
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I believe the hotel is very good however the staff should be less passive in communicating and be more trained. The ladies at the check-in desk were wonderful and helped us very kindly to check in. As a platinum card holder we got upgraded, complimentary drinks, breakfast and access to the executive lounge. The hotel's location is great, fantastic breakfast... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Ilovepannekoeken, We sincerely appreciate you taking time to provide us your feedback and we are delighted to read that you are satisfied with our location, breakfast and room. Meanwhile, we regret that the Air-conditioning system upgrading caused inconvenience during your stay. As for the staff communication, I have instructed departments concerned to ensure issues will not happen again in... More

Paris
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is OK, it does the job but nothing special. It is clearly not up to the Sofitel standards in terms of modern, classy design and luxury feel (which it has not) inside the rooms, the lobby and restaurants. It is in need of renovation and work is undergoing. That said, staff was friendly and the breakfast is just... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Bea013, Thank you for choosing Sofitel Hangzhou Westlake! We are effectively on the process of hotel room renovation as it is our aim to provide better service and elegant living environment. All ambassadors in Sofitel will continually strive to improve service quality, thus make you feel good value for money. I believe our hotel will meet your expectations better... More

Los Angeles, California
Top Contributor
94 reviews 94 reviews
93 hotel reviews
78 helpful votes 78 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Was supposed to stay at the Sofitel Hanzghou for a Sunday night but..... 1. Made prepaid booking on Orbitz.com because hotel was not available on Accor's own website. 2. Arrived to hotel using a taxi and no bellboys in sight. Had to get luggage by myself from the trunk and carry them to the lobby. 3. Le Club Accorhotels check... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear LoyaltyLobby, We sincerely appreciate you taking time to provide us your feedback and It is with sincere regret that we note your dissatisfaction with our service. I deeply regret that our employees could not locate your booking on our system. However, our reception staffs had made their best effort to facilitate your check-in and offer you a free upgrade... More

Gdynia, Poland
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

travelers who know 5* hotels in China know that high service is based on very reasonable prices. sofitel performs very average standard ( especially rooms ) and prices are on average 200 rmb higher than other 5* hotels. the positive thing is food - you can smell and taste the "french touch " cousine and even exchange few words with... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear magda0307, May I begin by thanking you for your review on Tripadvisor. We’re concerned with the satisfaction of our guests and your feedback is of great value to us. I am delighted to learn that you enjoyed our food and I will thank our chef personally on your behalf. Meanwhile, we’re effectively on the process of hotel room renovation.... More

London, United Kingdom
Top Contributor
72 reviews 72 reviews
48 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is still under renovation, could hear the drilling now and then, waking me up from my late nap. Good strong wifi, nice rooms. Convenient is out of the way, only one small convenience store opposite the hotel. Nearest shopping center is about half a kilometre away.

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Persimmone, Thank you very much for your comments regarding your stay at the Sofitel Hangzhou Westlake. I was delighted to read that you are satisfied with our room and wifi. We regret that the construction work caused inconvenience during your stay. However, as you have noticed, we are on the process of renovation and we will try our best... More

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

West lake? My view was of an old apartment building. Room was very depressing, nothing like other Sofitel Hotels. Service was not helpful. I tried to have my room changed, no one tried at all to help. I was promised as a"sorry" a fruit basket, it never arrived.

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear P B, Thank you very much for your comments regarding your stay at the Sofitel Hangzhou Westlake. I'm sorry for the fruit basket issue; please allow me to express my sincerest apologies. We will improve our service processes to ensure that such mistake no longer occurs. Sorry for your inconvenience, please give us an opportunity to feel our improvement... More

Adelaide, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 14, 2014

The whole place is unremarkable except for service. Spoke to Food and Bev manager. Asked why so much food was premade and sitting out getting cold. He told me because they had 150 guests. I asked if he expected them to all come at once. He just said they were Chinese. Maybe he thinks Chinese people enjoy cold and stale... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Lucky_man2, Thank you for sharing your stay experience with us! I totally understand your concerns, and please allow me to express our sincerest apologies. For the issues you mentioned above, We will start to improve immediately, enhance training and supervision. We always strive to provide a superior stay experience for every customer and I believe our hotel will meet... More

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Additional Information about Sofitel Hangzhou Westlake

Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou
Hangzhou Sofitel
Address: No.333 Xihu Avenue, Hangzhou 310002, China
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Luxury Hotel in Hangzhou
#155 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Hangzhou Westlake 4.5*
Official Description (provided by the hotel):
Sofitel Hangzhou Westlake is located on the banks of the city's famous West Lake, close to the central business district. The hotel features 200 elegantly furnished rooms, 2 restaurants, 1 bar, an indoor swimming pool, spa, fitness center and beauty salon. The executive lounge offers panoramic views of West Lake and there are conference facilities available for up to 150 delegates. ... more   less 
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