Perhaps I am vain, but I am Chinese and I care about face. I am a gold spg member but chose to book Sofitel because I think the hotel manager care from his response to a review in the Tripadviser, anyway, I booked a non smoking room but was "given" a club level room which I appreciate but then, no... more

This is a world-class hotel by all means (including the pricing at the top end of hotels in Hangzhou). Very attentive service from the bellmen to check-in to breakfast buffet, etc. Very large room. Definitely check out the rooftop garden on the 6th floor where you can have drinks and snacks with a great view of West Lake just 1... more

I was fully prepared to write a negative review for all the negative check-in experiences at the Sofitel Westlake. Despite the reservation being made 4 weeks in advance, the hotel could not locate one at check in. I spent 30 minutes at the front desk with the staff wringing their hands over where the reservation had gone. My company rate... more

The hotel was not able to offer us a king bed, so we ended up with 2 twin beds. But when they say twin, they really mean USA full size, so that was not a problem. Our room faced the noisy street and you could hear buses and honking so it's not for light sleepers. Luckily, I always travel with... more

My husband and I spent several nights at the Sofitel Hangzhou in May. Overall, we really enjoyed the hotel. Misses: The bed was pretty hard. Our room smelled a little like we were over a kitchen. The hotel is on the corner of two very busy streets, so there's lots of street/traffic noise. The gym equipment looked pretty old. We... more

Great stay at the Sofitel Hangzhou in July. The front desk staff was friendly and accomodating. The rooms were comfortable and huge. As we were about to leave upon checking out, the housekeeping staff rushed to give us a phone charger that we had left in our room - a much appreciated gesture! The location is great, too - right... more

Just got back from the beautiful city Hangzhou. Stayed at the Sofitel 5th floor club level. The hotel reminds me of a boutique hotel, the staff went out of their way to help out. There were several staff who spoke great english and that helped out tremendously. Even those who did not speak English tried their hardest to accomodate. I... more

Like at home with friends. Hotel people take care of you. Gm, Yuna at lobby and Sally Dai at Chines restaurant. more

A long time Far east resident and a well travelled executive I have taken my family to Hangzhou in the Zhejiang Province of China,over the Chinese National Day Holiday last week. Centrally located this venue is a must stay if you travel to Hangzhou, 1 of the 2 paradises in China. The Hotel has staff with an unbelivable level of... more