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All 1,893 Hangzhou hotels

Sofitel Hangzhou Westlake

5.0 of 5 Hotel   |   No.333 Xihu Avenue, Hangzhou 310002, China
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73%
Ranked #60 of 1,893 hotels in Hangzhou
A recent review
5 of 5 stars reviewed 1 week ago
Timberwolf2013 Hong Kong, China
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346 people have reviewed this hotel

Traveler rating
    101
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    55
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40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
Hong Kong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Its location is excellent! Just walking distance to West Lake (and it's on the "good" side of West Lake that's close to downtown). It's hard to get taxi in Hangzhou, so great location is important. We arrived by train and saw long taxi lineup at the station. So we decide to take subway instead and this hotel is accessible by... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Timberwolf2013, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Shenzhen, China
Top Contributor
230 reviews 230 reviews
59 hotel reviews
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The hotel is located adjacent to West Lake and at a metro stop. The food available in the restaurant was quite expensive so we opted to eat locally at a restaurant recommended by the staff. The staff was very helpful and friendly. The room was well equipped and the amenities, lovely.

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Andrea T, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

Canada
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The true gauge of any good hotel is the quality of its service, and the Sofitel in Hangzhou clearly sets the standard. Situated close to both West Lake and downtown, this newly renovated hotel is small enough to offer a boutique feel but big enough to offer all the amenities of a larger hotel. Suites are spacious and bright with... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear worldlyCanada, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

indonesia
Top Contributor
90 reviews 90 reviews
39 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I usually like Sofitel brand..and I hope I will feel the same as I arrive in Hangzhou,especially I had seen the room from the website,so luxury,nice,warm..but I feel disappointed when I see the rooms 345 and 314,so standard,not as luxury as the other Sofitel (like in Queenstown,Auckland)..not like 5 star hotel. The location is very good,very near to West lake,and... More

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear HC1969, Thank you for choosing Sofitel Hangzhou Westlake! We are working on improvement of living environment. All ambassadors in Sofitel will continually strive to improve service quality, thus make you feel good value for money. I’m looking forward to meeting you again soon!Thank you again for sharing your experience, and we hope your next visit will be as pleasant... More

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Great location between the lake and town area. Recently renovated rooms and facilities. Breakfast buffet was the best we had during our tour of China. Staff were very helpful and friendly even though they were obviously quite new.

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear HC1969, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 15, 2014

Ideal location for tourists visiting hangzhou, very close to west lake can be reached less than five minutes by walk, very nice reception and understanding customer service. Rooms are very clean and spacious in short very ideal for business and pleasure !!

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Chellasamy V, We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stayed for 6 nights beginning of March 2014. The whole experience truly reflects the 5 star status. Breakfast-choice was abundant and food is good. The proximity of the hotel to the Westlake is a definate plus.I would stay there again if I were to visit to Hangzhou again.

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear TWGoh, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Seattle, Washington
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 27, 2014

Planned to spend the weekend in Shanghai but ended up in Hangzhou on short notice. Was stressing out about lodging because it was a busy weekend. Ended up at Sofitel West Lake and my problem was solved. It's China so I was prepared to be put thru the ringer for last second booking. After some negotiation, their ***extremely charming*** front... More

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear ChuckL_Seattle, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

New York City, New York
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 20, 2014

I enjoyed staying at this hotel. It's in a great location. The only downside was that I thought we would have a lake view. It is not on the lake at all. The staff were great, the hotel was very clean. They just recently re-painted some of the rooms. Make sure you don't get one of those rooms, unless you... More

Was this review helpful? Yes 2
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Brigitte2000, Thank you very much for your comments regarding your stay at the Sofitel Hangzhou Westlake. I am delighted to read that you are satisfied with our staff and hotel cleaness. We regret that the construction work caused inconvenience during your stay. However, as you have noticed, we are on the process of renovation and we will try our... More

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Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel

97 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#14 Spa Hotel in Hangzhou #41 Luxury Hotel in Hangzhou #140 Best Value Hotel in Hangzhou
Hotel Class
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake is located on the banks of the city's famous West Lake, close to the central business district. The hotel features 200 elegantly furnished rooms, 2 restaurants, 1 bar, an indoor swimming pool, spa, fitness center and beauty salon. The executive lounge offers panoramic views of West Lake and there are conference facilities available for up to 150 delegates. ... more   less 
Number of rooms
200

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