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Sofitel Hangzhou Westlake

#25 of 1,970 Hotels in Hangzhou
Certificate of Excellence
5.0 of 5
Hotel website
No.333 Xihu Avenue, Hangzhou 310002, China
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3 nights enjoy 25% off
Sofitel Hangzhou Westlake
Best prices for: 1 room 1 guest
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Ranked #25 of 1,970 Hotels in Hangzhou
Certificate of Excellence
A recent review
4 of 5 stars reviewed 6 days ago
Edwinbearlover Hong Kong, China
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395 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong, China
4 of 5 stars Reviewed 6 days ago NEW

Chose this hotel because of its location next to West Lake which was our primary reason for visiting this city, plus the benefits of Accor platinum membership. The hotel is a typical upmarket hotel of a style you find in China. Large functional lobby, rooms with standard but comfortable space and layout. Nothing to wow, but clean and well upkept.... More 

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Edwinbearlover: Thank you for staying with us and sharing your valuable experience here on Tripadvisor. I am quite happy that you say we are an upmarket hotel, it is our mission to make every guest feel the same. I have shared your comments with all our team especially our GM, he said it was his pleasure. we are glad... More 

Singapore
Level Contributor
85 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel location to Westlake makes it convenient for you to walk to the lake and around, hotel is slightly dated but if you only intend to sleep and shower, it is actually a reasonable hotel especially at that rate. It was raining 2 days out of the 3 I was there and I don't recall if the hotel provided an... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear axio99, Thank you for staying with us and sharing your valuable feedback here on TripAdvisor, it's quite a pity that weather disturbed you much during your stay, we do have umbrella in each room as well as provide in concierge, i realized the taxi problem is usually happened in our hotel as what you mentioned because of the condition,... More 

Taipei, Taiwan
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

I had always been a supporter of the Hyatt Regency Hangzhou and when my friend suggested for us to stay at the Sofitel Hangzhou, I was a little hesitant as I knew it was an old hotel and I was under the impression that it was going to be one of those unimpressive China hotels trying to be an international... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Crissy_L...: Thank you for writing such a positive review on Tripadvisor. I had shared your comments with our team especially bellmen, lobby bar and Chief Concierge Aaorn, it served as an encouragement to all of our staff, and we strive to continuously improve the quality of service, i am also very happy to hear that you have totally changed... More 

Dusseldorf, Germany
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for two nights with my husband and my dad, booking two separate rooms. My husband and I were upgraded to a king-size room, which was incredibly large and luxurious and faced the street, whereas my dad's standard twin room was far smaller and your standard hotel room, which faced the back side of the hotel. The rooms... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear GeekRockC...: Thanks for spending the time and tell us about your staying experience of Sofitel Hangzhou Westlake. I have read that your review is neutral and fair, indeed the room size has difference if it's different room type, as your room were free upgraded. truly our delicious breakfast has made your whole day contented. we regret to hear that... More 

North Yorks,
Level Contributor
148 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stay at Sofitels when in China and this has to be one of smallest and potentially the oldest . Customer service good, room size vey small ( like London or Hong Kong size) but you are staying vey close to the glorious west lake and property is very expensive so the room size is a compromise for location. The... More 

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Shanghai, China
1 review
5 of 5 stars Reviewed May 31, 2015

Check-in was smooth, courteous, and helpful. Room was very nice. Club room was excellent. Great hotel facilities. Lovely views across West Lake during breakfast. Concierge team excellent. Bikes for riding around quite good. Check-out very smooth.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Sophil888, we appreciate your comments on TripAdvisor about Sofitel Hangzhou Westlake. I am sure you have enjoyed excellent time here as you compliment about check in, room, facilities, concierge, and check out, i will share with all our team, it will serve as an encouragement for the future quality of service. thanks again for sharing your experience, hope your... More 

Hong Kong
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 27, 2015

Stay on club floor in early April 2015. Room has been recently redecorated. Good size bathroom with separate shower. Decor was modern although I would like to see more oriental touch. Staff were green but service was attentive. F&B service and choice good at the club lounge. The other F&B outlets in the hotel were very quiet and I did... More 

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Singapore, Singapore
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 23, 2015

Hotel is walking distance from Hefang street, westlake and most shopping area. It is not easy to take the bus and taxis and better to walk or cycle. Overall service at the hotel is very good. All the staff are very helpful and if you need help on where to go you can look for Yuna Chai. She speaks well... More 

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SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Daphne C, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Yuna, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

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