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Holiday Inn Express Hangzhou Grand Canal

3.5 of 5 Hotel   |   No.329 Shangtang Road, Hangzhou 310020, China
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Ranked #125 of 1,962 Hotels in Hangzhou
A recent review
3 of 5 stars reviewed 3 weeks ago
Derek Patrick B Cork
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98 reviews from our community

Traveler rating
    21
    43
    30
    3
    1
See reviews for
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7
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21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cork
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rooms are fine, slept like a log, mostly due to the whiskey consumed elsewhere. Breakfast wasn't to my taste, not really a restaurant. It's exactly what it says on the tin. Staff seem nice and have enough English to make checking in easy

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Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear Guest, Thank you for taking the time to post a review about our hotel, it is good to know that you appreciate our hotel's service. On the other hand, we are sorry for not being able to meet to your expectation and regret you were not satisfied with the hotel breakfast. Your comments are very important to us, as... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed May 20, 2014

If your on business and you would want to stay in a hotel that provides international standards of service then this IHG group hotel is for you. The TV has English channels. The room is definitely complete with the standard amenities including an excellent bed and pillows. The breakfast however does not provide much for westerners. The hotel is also... More

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Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear philip james r v, Thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Your encouraging review will help us constantly improve our services. We take our guest comments very seriously and always strive to provide comfortable and friendly... More

Jakarta, Indonesia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 19, 2014

I always looking for Holiday Inn Express first before looking other hotel. I have stayed in 3 different Holiday Inn Express in China, and some other HIE in Europe. But this HIE is different. I stayed in room 218, the view is not good, do not open your window. You will see some pipe and cable all over outside. Bathroom... More

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Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear handoko_h, Thank you very much for choosing the Holiday Inn Express Hangzhou Grand Canal and taking your time to share your feedback about the hotel .Please accept our sincere apology for any inconvenience caused. We are very sorry that you experienced inconvenience due to the window can not open. And if you have any problems, please feel free to... More

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed April 15, 2014

Wanted to stay within the IHG group and we had a really low budget for the trip so this was definitely way below our budget. First room they gave me was the suite (which was what I booked) it smelled of something rotting in it. Switched to another room which didn't have a smell so I guess it's ok... Didn't... More

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Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear Blugynx, Thank you very much for choosing the Holiday Inn Express Hangzhou Grand Canal and taking your time to share your feedback about the hotel .We are always seeking feedback from our guests to understand what they value and what can be improved, so we are grateful for your comments and our problem will be improved in the coming... More

Indore, Madhya Pradesh, India
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 9, 2014

Pros: Staff was good and helpful. Breakfast was good, even for vegetarians. Cons: Location was poor, to get a taxi, you need to go to the next hotel, but it was still fine. room was small and had to keep the curtains closed as the view was boring and all we could see was the bridge and traffic. Toiletries were... More

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Tallinn, Estonia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 27, 2014

It is acceptable for one night, no more. Location is not the best, but real problem that even local people couldn't advise us where it is and taxi driver couldn't find this place (despite address was written in Chinese) I was asked non-smoking room, but I've got a room with strong smoke smell everywhere. The personnel very kindly changed my... More

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Jakarta
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 6, 2013

Location is not very good, away from attractions, shops & restaurants, and right in front of the hotel is a highway which is about the same level of the 3rd floor. For your information, room with sofa bed are allocated on 3rd floor, either you deal with the noise or move to different type of room. The good thing with... More

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Harry Y, Assistant Revenue Manager at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear Guest, thank you for having chosen to stay with us on your previous visit. Your comment is of out utmost concern and is believed to help us improve our service standards. We would highly appreciate it if you can advise us what kind inconvenience you have experienced during your stay, in order for us to improve. We are looking... More

Singapore, Singapore
Top Contributor
65 reviews 65 reviews
47 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed May 26, 2013

Was there in April 2011, we were there for 3 nights, like the room quite spacious and very cozy. Staff are super friendly. Opposite hotel there're lots of small restaurants and almost all of them open till late very convenient. If you are going to City area distance is a bit far need to ask receptionists which buses to city.

Was this review helpful? Yes 1
maryland
Contributor
11 reviews 11 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 20, 2013

If only the wi-fi were working! A businessman's hotel but not up to par with holiday inn express in US. The lobby is not a very inviting place to sit, even with the comfy chairs. The physical facility is showing its wear, but the beds are comfy and the bathroom is decent. At 1/3 the price of the Crowne Plaza,... More

Was this review helpful? Yes 1
Asheville
Top Contributor
74 reviews 74 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 26, 2013

After staying at the Intercontinental in Shanghai, we were worried we would be disappointed at the Express but not the case. The front desk was warm and friendly. Loved having free internet access in their business center area of the lobby. Their coin laundry was the best and cheap. The free breakfast was wonderful with lots of variety of hot... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express Hangzhou Grand Canal

Address: No.329 Shangtang Road, Hangzhou 310020, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Hangzhou Grand Canal 3.5*
Number of rooms: 179
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Also Known As:
Holiday Inn Express Hangzhou Grand Canal Hotel Hangzhou

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