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All 1,900 Hangzhou hotels

Holiday Inn Express Hangzhou Grand Canal

3.5 of 5 Hotel   |   No.329 Shangtang Road, Hangzhou 310020, China
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Ranked #163 of 1,900 hotels in Hangzhou
A recent review
3 of 5 stars Reviewed May 20, 2014
philip james r v
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90 people have reviewed this hotel

Traveler rating
    19
    40
    27
    3
    1
See reviews for
5
7
5
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed May 20, 2014

If your on business and you would want to stay in a hotel that provides international standards of service then this IHG group hotel is for you. The TV has English channels. The room is definitely complete with the standard amenities including an excellent bed and pillows. The breakfast however does not provide much for westerners. The hotel is also... More

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Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear philip james r v, Thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Your encouraging review will help us constantly improve our services. We take our guest comments very seriously and always strive to provide comfortable and friendly... More

Jakarta, Indonesia
Contributor
12 reviews 12 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 19, 2014

I always looking for Holiday Inn Express first before looking other hotel. I have stayed in 3 different Holiday Inn Express in China, and some other HIE in Europe. But this HIE is different. I stayed in room 218, the view is not good, do not open your window. You will see some pipe and cable all over outside. Bathroom... More

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Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear handoko_h, Thank you very much for choosing the Holiday Inn Express Hangzhou Grand Canal and taking your time to share your feedback about the hotel .Please accept our sincere apology for any inconvenience caused. We are very sorry that you experienced inconvenience due to the window can not open. And if you have any problems, please feel free to... More

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed April 15, 2014

Wanted to stay within the IHG group and we had a really low budget for the trip so this was definitely way below our budget. First room they gave me was the suite (which was what I booked) it smelled of something rotting in it. Switched to another room which didn't have a smell so I guess it's ok... Didn't... More

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Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear Blugynx, Thank you very much for choosing the Holiday Inn Express Hangzhou Grand Canal and taking your time to share your feedback about the hotel .We are always seeking feedback from our guests to understand what they value and what can be improved, so we are grateful for your comments and our problem will be improved in the coming... More

Indore, Madhya Pradesh, India
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 9, 2014

Pros: Staff was good and helpful. Breakfast was good, even for vegetarians. Cons: Location was poor, to get a taxi, you need to go to the next hotel, but it was still fine. room was small and had to keep the curtains closed as the view was boring and all we could see was the bridge and traffic. Toiletries were... More

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Tallinn, Estonia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 27, 2014

It is acceptable for one night, no more. Location is not the best, but real problem that even local people couldn't advise us where it is and taxi driver couldn't find this place (despite address was written in Chinese) I was asked non-smoking room, but I've got a room with strong smoke smell everywhere. The personnel very kindly changed my... More

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Jakarta
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 6, 2013

Location is not very good, away from attractions, shops & restaurants, and right in front of the hotel is a highway which is about the same level of the 3rd floor. For your information, room with sofa bed are allocated on 3rd floor, either you deal with the noise or move to different type of room. The good thing with... More

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Harry Y, Assistant Revenue Manager at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear Guest, thank you for having chosen to stay with us on your previous visit. Your comment is of out utmost concern and is believed to help us improve our service standards. We would highly appreciate it if you can advise us what kind inconvenience you have experienced during your stay, in order for us to improve. We are looking... More

Singapore, Singapore
Top Contributor
65 reviews 65 reviews
47 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed May 26, 2013

Was there in April 2011, we were there for 3 nights, like the room quite spacious and very cozy. Staff are super friendly. Opposite hotel there're lots of small restaurants and almost all of them open till late very convenient. If you are going to City area distance is a bit far need to ask receptionists which buses to city.

Was this review helpful? Yes 1
maryland
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 20, 2013

If only the wi-fi were working! A businessman's hotel but not up to par with holiday inn express in US. The lobby is not a very inviting place to sit, even with the comfy chairs. The physical facility is showing its wear, but the beds are comfy and the bathroom is decent. At 1/3 the price of the Crowne Plaza,... More

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Asheville
Top Contributor
67 reviews 67 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 26, 2013

After staying at the Intercontinental in Shanghai, we were worried we would be disappointed at the Express but not the case. The front desk was warm and friendly. Loved having free internet access in their business center area of the lobby. Their coin laundry was the best and cheap. The free breakfast was wonderful with lots of variety of hot... More

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Melbourne
Top Contributor
81 reviews 81 reviews
34 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 3, 2012

I had to stay at the express as one of my clients was always stays here. I am not normall a holiday inn express guests, but thought that I would try it. Rate included breakfast ( was not bad, limited selection of fod, but hot and they had both Chinese and western food) and free wireless ( was a bit... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express Hangzhou Grand Canal

Address: No.329 Shangtang Road, Hangzhou 310020, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Hangzhou Grand Canal 3.5*
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Also Known As:
Holiday Inn Express Hangzhou Grand Canal Hotel Hangzhou

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#66 Best Value Hotel in Hangzhou
Hotel Class
Official Description (provided by the hotel)
Holiday Inn Express Hangzhou Grand Canal (no.329 Shangtang Road) centrally located at mid-north of Hangzhou is managed by InterContinental Hotels Group nearly 15 minutes drive to Westlake through overhead highway linking hotel to Westlake, city center and Hi-Tech development area. You can conveniently access Xiasha Economic Industrial Zone, Shanghai, Ningbo, and Nanjiang through Desheng express highway. ... more   less 
Number of rooms
179

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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