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Holiday Inn Express Hangzhou Grand Canal

No.329 Shangtang Road, Hangzhou 310020, China
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Holiday Inn Express Hangzhou Grand Canal
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Holiday Inn Express Hangzhou Grand Canal
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104 reviews from our community

Traveler rating
    21
    45
    34
    3
    1
See reviews for
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24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 14, 2015

The rooms are big but do note that you will have to loan the router from the front desk to get wifi access. There are only limited router hence depending on your luck you may not get any wifi. You may get funny name cards being slotted under your door.

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Cork
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 4, 2014 via mobile

Rooms are fine, slept like a log, mostly due to the whiskey consumed elsewhere. Breakfast wasn't to my taste, not really a restaurant. It's exactly what it says on the tin. Staff seem nice and have enough English to make checking in easy

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Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear Guest, Thank you for taking the time to post a review about our hotel, it is good to know that you appreciate our hotel's service. On the other hand, we are sorry for not being able to meet to your expectation and regret you were not satisfied with the hotel breakfast. Your comments are very important to us, as... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed May 20, 2014

If your on business and you would want to stay in a hotel that provides international standards of service then this IHG group hotel is for you. The TV has English channels. The room is definitely complete with the standard amenities including an excellent bed and pillows. The breakfast however does not provide much for westerners. The hotel is also... More 

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Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear philip james r v, Thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Your encouraging review will help us constantly improve our services. We take our guest comments very seriously and always strive to provide comfortable and friendly... More 

Jakarta, Indonesia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 19, 2014

I always looking for Holiday Inn Express first before looking other hotel. I have stayed in 3 different Holiday Inn Express in China, and some other HIE in Europe. But this HIE is different. I stayed in room 218, the view is not good, do not open your window. You will see some pipe and cable all over outside. Bathroom... More 

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Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear handoko_h, Thank you very much for choosing the Holiday Inn Express Hangzhou Grand Canal and taking your time to share your feedback about the hotel .Please accept our sincere apology for any inconvenience caused. We are very sorry that you experienced inconvenience due to the window can not open. And if you have any problems, please feel free to... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed April 15, 2014

Wanted to stay within the IHG group and we had a really low budget for the trip so this was definitely way below our budget. First room they gave me was the suite (which was what I booked) it smelled of something rotting in it. Switched to another room which didn't have a smell so I guess it's ok... Didn't... More 

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Harry Y, IHG Social Listening Team at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear Blugynx, Thank you very much for choosing the Holiday Inn Express Hangzhou Grand Canal and taking your time to share your feedback about the hotel .We are always seeking feedback from our guests to understand what they value and what can be improved, so we are grateful for your comments and our problem will be improved in the coming... More 

Indore, Madhya Pradesh, India
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 9, 2014

Pros: Staff was good and helpful. Breakfast was good, even for vegetarians. Cons: Location was poor, to get a taxi, you need to go to the next hotel, but it was still fine. room was small and had to keep the curtains closed as the view was boring and all we could see was the bridge and traffic. Toiletries were... More 

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Tallinn, Estonia
Contributor
19 reviews 19 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 27, 2014

It is acceptable for one night, no more. Location is not the best, but real problem that even local people couldn't advise us where it is and taxi driver couldn't find this place (despite address was written in Chinese) I was asked non-smoking room, but I've got a room with strong smoke smell everywhere. The personnel very kindly changed my... More 

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Jakarta
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 6, 2013

Location is not very good, away from attractions, shops & restaurants, and right in front of the hotel is a highway which is about the same level of the 3rd floor. For your information, room with sofa bed are allocated on 3rd floor, either you deal with the noise or move to different type of room. The good thing with... More 

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Harry Y, Assistant Revenue Manager at Holiday Inn Express Hangzhou Grand Canal, responded to this review

Dear Guest, thank you for having chosen to stay with us on your previous visit. Your comment is of out utmost concern and is believed to help us improve our service standards. We would highly appreciate it if you can advise us what kind inconvenience you have experienced during your stay, in order for us to improve. We are looking... More 

Singapore, Singapore
Top Contributor
65 reviews 65 reviews
47 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed May 26, 2013

Was there in April 2011, we were there for 3 nights, like the room quite spacious and very cozy. Staff are super friendly. Opposite hotel there're lots of small restaurants and almost all of them open till late very convenient. If you are going to City area distance is a bit far need to ask receptionists which buses to city.

Was this review helpful? Yes 1
maryland
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 20, 2013

If only the wi-fi were working! A businessman's hotel but not up to par with holiday inn express in US. The lobby is not a very inviting place to sit, even with the comfy chairs. The physical facility is showing its wear, but the beds are comfy and the bathroom is decent. At 1/3 the price of the Crowne Plaza,... More 

Was this review helpful? Yes 1
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