The hotel look quite nice when you enter and the lobby is actually more impressive than what you would expect of it. But then the isses start: English knowledge from the staff is very limited, room cleaning is very poor, requests by telephone are not being followed up and the quality of food in the buffet restaurant was very poor.... More

This is a nice Chinese five star hotel. Totally refurbished with high tech every where. Staff are friendly,.high speed WIFI every where and huge ballrooms. One difficulty is communication with staff. If you don't speak Chinese, it's difficult to communicate. Overall I was impressed.

It is a chinese 5 star for business. Everything looks nice, but lack of atmosphere. I have had lunch in the italian restaurant, the food was ok. I could use my 300 CNY coupon which I received upon checkin. So that was a good deal. Also check-out at 5AM was smooth and convenient. I would not recommend this hotel for... More

I was suggested to stay here due its location and its apparently good restaurant. I left quite disappointed to be honest. The rooms are large but lack ambiance. The english level of the staff was quite poor and attention to detail was not there. I was quite unhappy with the buffet restaurant. The buffet is very big, but unfortunately that... More

I stayed here while in Hangzhou for work: our workshop hosts had arranged the logistics ... and they arranged very well. The rooms are probably larger and more luxurious than any I've stayed in on my travels. Quiet, comfortable, modern with technology so uptodate that you are almost 'guided' to your room from the moment you step into the lift.... More

This is probably one of the best hotels I have set foot in. Well I was lucky as I was on a business trip so I didn't have to pay anything for the luxuries. The rooms are so poshly furnished with a bathroom that you wouldn't believe. Very big and comfy bed and food was excellent, not just good, but... More

Really a world class hotel. Great service, ultra modern facilities, excellent food - either local or a great Italian restaurant. West Lake is a must visit in hangzhou

It is the best wonderful hotel in China.There are beautiful garden,big room,good bathroom.You can get exprerience with advanced science and technology.You would like to join the full breakfast.By the way,you will find more pretty grils in the hotel! Good luck!

Good facilities and service. Not next to the lake, but very close to it. Quiet and comfortable.