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All 1,893 Hangzhou hotels

The East Hotel Hangzhou

4.5 of 5 Hotel   |   No.198 South Hushu Road, Gongshu District, Hangzhou 310011, China
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96%
Ranked #2 of 1,893 hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
KLWanderer London, United Kingdom
  • Reviews (106)
  • Photos (142)
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106 people have reviewed this hotel

Traveler rating
    90
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8
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
London, United Kingdom
Top Contributor
115 reviews 115 reviews
24 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 1 week ago

A very modern and clean hotel that is very comfortable and is fitted with your own coffee machine and ipod/iphone dock. I love the details that the hotel take care of, including the little chinese tea pot and cups which offered us the opportunity to try the famous Xihu Longqing tea. The room is spacious and the bed is comfortable.... More

Was this review helpful? Yes 1
Pplufeng, General Manager at The East Hotel Hangzhou, responded to this review

Dear KLWanderer, Many thanks for posting your tripadvisor review. We are glad to hear that you enjoyed your stay with us. Thank you for your lovely comments.I will share all your positive comments with the team. Safe travels and please do let us know should your travels bring you back to Hangzhou again. I would personally like to offer you... More

Copenhagen, Denmark
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

May 2014 was my second time to stay at the East Hotel and I have to say that the service was as memorable as the first time. Pleasant staff and helpful until the late hours of night/ all very cheerful. Our room/ the CEO room was outstanding and spacious. The bathroom design was fab and we loved the bathtub. The... More

Was this review helpful? Yes 1
Pplufeng, General Manager at The East Hotel Hangzhou, responded to this review

Dear Charlie M, Thank you so much for taking the time to write this review about your visit. I can't thank you enough for taking the time to provide the feedback about your stay with us.Also for your long time support. It was most helpful. I was delighted to read that you were extremely satisfied and pleased with the services... More

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed in the hotel during the last week of June in Hangzhou. What attracted me was not only the glorious decorations but also the fantastic service! The staff at the front desk and Concierge were so friendly that I received more than expected. A special thanks to Xavier, the Chief Concierge. He used his knowledge to give us many... More

Was this review helpful? Yes 1
Pplufeng, General Manager at The East Hotel Hangzhou, responded to this review

Dear Robert T, It is wonderful to hear such helpful feedback,we much appreciate your positive comments. So glad you enjoyed your experience. Hotel will try every effort to make a better level of service quality. We sincerely look forward to your next stay with us. Warm Regards, Lu Feng General Manage More

Bergen, Norway
Top Contributor
65 reviews 65 reviews
59 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spent three nights at East Hotel Hangzhou, and had a great stay. Upon arrival, a very friendly and helpful intern, who spoke perfect English, accompanied me to my room and explained all the facilities. The room was spacious, clean and with everything you could ask for. The bed and pillow were very comfortable, the bathroom spacious and functional and... More

Was this review helpful? Yes 3
lucia z, General Manager at The East Hotel Hangzhou, responded to this review

Dear TheSuitcase, Thank you for having taken the time to share your positive feedback about your recent stay at The East Hotel Hangzhou on tripadvisor.com I am delighted to know that your stay was a pleasant one and that you recommend us to other.Sorry for the capsules and did not refill the tea. Hotel will try every effort to make... More

Deventer
Top Contributor
61 reviews 61 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hangzhou is a very big city. Please make sure the location you need or want to go to is close to the hotel, since travelling might take a long time. The hotel is very nice. Cheap for value they offer and well kept. Breakfast is not included, but if you are going to use it anyway, it's not expensive. You... More

Was this review helpful? Yes 1
lucia z, General Manager at The East Hotel Hangzhou, responded to this review

Dear MenM B, Many thanks for posting your tripadvisor review. We are glad to hear that you enjoyed your stay with us. Thank you for your lovely comments.I will share all your positive comments with the team. Safe travels and please do let us know should your travels bring you back to Hangzhou again. I would personally like to offer... More

West Calder, United Kingdom
Top Contributor
132 reviews 132 reviews
87 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed June 19, 2014

This was a very nice hotel, much nicer than expected and I won't hesitate to stay again next time I'm in Hangzhou. The rooms were spacious, very well decorated and appointed, excellent in room facilities including free mini bar. Bathroom was huge, nice touches like electric screens and curtains. All in, I wished I'd had more time, excellent rates as... More

Was this review helpful? Yes 2
lucia z, General Manager at The East Hotel Hangzhou, responded to this review

Dear Dyet92, Thank you very much for your kind review and description of our hotel here on Tripadvisor. Great to hear that you had a nice stay and that our service team took well care of you. I will be more than happy to share your wonderful comments with everyone here. Do let me know if I can be of... More

Gold Coast, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 15, 2014

From the moment you arrive, the service at this hotel is outstanding. The room facilities are of a very high standard with the most comfortable bed we slept in while travelling around China. A special mention to Xavier the concierge who helped us with all aspects of our stay.

Was this review helpful? Yes 3
Pplufeng, Public Relations Manager at The East Hotel Hangzhou, responded to this review

Dear Bradley D, It is wonderful to hear such helpful feedback,we much appreciate your positive comments. So glad you enjoyed your experience. Hotel will try every effort to make a better level of service quality. We sincerely look forward to your next stay with us. Warm Regards, Lu Feng General Manager More

Penang Island, Malaysia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 7, 2014

great hotel.....hotel staffs are very friendly and helpful especially a staff named xavier.he performed his job well and deserves big compliment from guests.the hotel location is a bit off in comparison to those hotels located at west lake area but overall its not so bad!

Was this review helpful? Yes 3
Pplufeng, Public Relations Manager at The East Hotel Hangzhou, responded to this review

Dear kevintan, We are glad to hear that you enjoyed your stay with us. Thank you for your lovely comments on on tripadvisor.com. Please don’t hesitate to contact me in the future if I can be of any assistance. I would be delighted to arrange any future visit to The East Hotel Hangzhou. Sincerely, Lu Feng General Manager More

Auckland Region, New Zealand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 7, 2014

Stayed one night in a deluxe king and wish we could have stayed longer. Can't fault this hotel - rooms are welcoming, cosy and quiet and come with a capsule coffee machine dispensing good coffee. Service was great - especially Xavier the concierge! Will definitely return.

Was this review helpful? Yes 2
Pplufeng, Public Relations Manager at The East Hotel Hangzhou, responded to this review

Dear Andrew W, Many thanks for your positive feedback on tripadvisor.com We are delighted to hear that you enjoyed your stay. We are glad to know that you appreciated the concierge service, and I will certainly relay your message to the team. Please don’t hesitate to contact me in the future if I can be of any assistance. Sincerely, Lu... More

Kota Kinabalu
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 3, 2014

I have stayed in this hotel for my visit in Hang Zhou , the dimmed interior is nice and cosy . Location is fantastic , might need to work on getting a Taxi during certain hours . it's a 5ve star boutique approach so there is quite a lot of personal touches to it . The rooms facing the road... More

Was this review helpful? Yes 3
lucia z, Public Relations Manager at The East Hotel Hangzhou, responded to this review

Dear MichaelYves, Thank you for having taken the time to share your positive feedback about your recent stay at The East Hotel Hangzhou on tripadvisor.com It is great to read that you call us “FANTASTIC ”. I am delighted to know that your stay was a pleasant one and that you recommend us to other like minded travelers here. We... More

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Additional Information about The East Hotel Hangzhou

Address: No.198 South Hushu Road, Gongshu District, Hangzhou 310011, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The East Hotel Hangzhou 4.5*
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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#2 Luxury Hotel in Hangzhou #4 Business Hotel in Hangzhou #94 Best Value Hotel in Hangzhou
Hotel Class
Official Description (provided by the hotel)
The East Hotel is an intelligent 5 star luxury hotel based on the West Lake theme cultural. Just around 10 minutes to the West Lake by drive. Hotel is located in the middle of Hangzhou shopping center, next to the Wulin square. And contains the free gym and wifi service. All the guests can enjoy the free local famous Hupao mineral water and fresh Longjin tea in room.Also hotel offers SMART cars available for your self-drive and airport pickup also make your journey much funny. With the West Lake designing concept, hotel presents a new stylish taste by offering you the in-house scenic sports visit. The East Hotel has a total of 122 luxury rooms and suites. Our superior rooms, each designed with a spacious size of 54sqm, containing a 16sqm bathroom with walk-in shower and separated large bathtub, combined with the top grade silk bedclothes, all enjoy spectacular views of the bustling city center. Each room is fully equipped with intelligent audio-visual system, WIFI internet access, intelligent audio docking station, 40” Samsung LCD TV, and 19” TV in the bathroom, providing full audio-visual enjoyment for our guests.East Café is the hotel's main dinning venue offering exquisite Hangzhou cuisine, showcasing the finest in local fresh organic produce and prepared by our master chef with a pure, healthy and environmentally friendly approach that will surely excite your taste buds, setting itself apart from traditional dining establishment. The in-room mini-bar offers a choice of complimentary beverage for guest enjoyment.No matter the artistic designing and the sweet service, hotel all shows the delicate luxury and elevating to a serene place above the bustling city. ... more   less 
Number of rooms
122

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