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All 1,968 Hangzhou hotels

The East Hotel Hangzhou

4.5 of 5 Hotel   |   No.198 South Hushu Road, Gongshu District, Hangzhou 310011, China
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Ranked #3 of 1,968 Hotels in Hangzhou
A recent review
5 of 5 stars reviewed 4 weeks ago
PAN-Oz37 Sydney, Australia
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150 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sydney, Australia
Top Contributor
85 reviews 85 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent 3 nights early January and had a great time, the East Hotel is well presented, the staff is very helpful and patient and the location was great for us as to use as base to visit the Lake and other places in the area. The only comment i would have, and this could be a cultural thing, is... More 

Was this review helpful? Yes 2
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear PAN-Oz37, Greeting from The East Hotel Hangzhou! We appreciate your excellent feedback and are thrilled to have left you with a good impression of our property. Thank you for taking time to provide valuable feedback to us and to other travelers. We hope you will have an opportunity to visit us again in the near future! Sincerely, General Manager... More 

New York, NY
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 21, 2015

I stayed here not because I thought it was going to be a great hotel, a good deal, or in a stellar location, but rather because on their website they advertised an offer of the use of Smart Cars for guests. It wasn't clear whether this was a self-drive option or if it was complimentary, so I had a Chinese... More 

Was this review helpful? Yes
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Judd S, Greeting from The East Hotel Hangzhou! We value your feedback and appreciate your having taken time to share your perspective with us. Your feedback has been shared and discussed among related department managers who appreciate your detailed comments. Thank you again for your support, and we look forward to welcoming you again during your next business trip... More 

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 10, 2015

Hotel ; new hotel so nice room ,big and clean room ; big bed room and big toilet ; bed comfortable when sleep ; beautiful lobby and hotel ; have gym but not have swimming pool ; far from hangzhou lake 30 mins, by taxi and free shuttle bus 9.00 am ; can walk around hotel find food

Was this review helpful? Yes
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Abhichahahay, Many thanks for posting your tripadvisor review. We are glad to hear that you enjoyed your stay with us. Thank you for your lovely comments.I will share all your positive comments with the team. Please do let us know should your travels bring you back to Hangzhou again. I would personally like to offer you my assistance for... More 

Senior Contributor
33 reviews 33 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 9, 2015

Following the raving reviews on Trip Advisor, we changed our reservation to The East Hotel, and stayed for a night. It was an informed decision that also delighted the senses: good service and value aside, what distinguished The East Hotel as a boutique hotel, for us, is its work of art. This is evident from the design of the hotel's... More 

Was this review helpful? Yes 2
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Sporeantraveller, Thank you very much for sharing your experiences following your recent stay with us at the The East Hotel Hangzhou. Your recommendation means a lot to us and your positive experiences are truly encouraging to the team. Your feedback has been shared related department managers who appreciate your detailed comments. We do sincerely hope to have the opportunity... More 

Beijing, China
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2014

I imaged it has something todo with East Hong Kong but this one is a local independent brand. The inside decoration is amazingly calm and quiet... everything in warm rice color and soft... It lacks swimming pool (I guess) but the rooms are better than many 5 star hotels i've stayed.

Was this review helpful? Yes 1
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear HippyXu, I was delighted to read your positive comments. Thank you so much for sharing here on Tripadvisor. I will be more than happy to share your wonderful feedback with the team. Hopefully we have the opportunity to welcome you back to Hangzhou in the near future. Sincerely, General Manager LuFeng More 

Boston, Massachusetts
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 18, 2014

Stayed here for about a week in November. Truly loved everything about the hotel and I'm really glad I booked it. Great service and housekeeping, and the room was relaxing, well equipped and quiet; definitely an oasis in the chaos of Hangzhou! The hotel is pretty centrally located so it was easy to get to different parts of the city... More 

Was this review helpful? Yes
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Thank you for having taken the time to share your positive feedback about your recent stay at The East Hangzhou on tripadvisor.com Dear uspork, I am delighted to know that your stay was a pleasant one and that you recommend us to other like minded travelers here on this site. We hope to see you soon again and do let... More 

Nanning, China
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2014

My husband and I went to Hangzhou for our first anniversary and booked this hotel. The hotel is well decorated and very modern, lights are a bit dark but quite comfortable. We got an upgrade of our room and we love our room so much. Both nights we used the bath, also TV is flipable so I could even watch... More 

Was this review helpful? Yes
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Koalajingjing, It is wonderful to hear such helpful feedback,we much appreciate your positive comments. So glad you enjoyed your experience. Hotel will try every effort to make a better level of service quality. We sincerely look forward to your next stay with us. Warm Regards, Lu Feng General Manage More 

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 12, 2014 via mobile

I've been stayed in the East this July, and this month I took my friends to Hangzhou again for pleasure. Wow, everything was the same as they were! The relaxing room, delicious food, touchable smile really made me warm in such a frozen season! The Concierge Xavier even supported us more details in the city to explore. What a wonderful... More 

Was this review helpful? Yes
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Robert T, Greeting from The East Hotel Hangzhou! Thank you for taking time to write such a thorough and encouraging review based on you and your friends stay with us. We appreciate your long term support of The East Hotel. We would very much look forward to playing part in your every visit to Hangzhou. Please feel free to... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 2, 2014

I spent two nights at a Business Suite in late November and thought it was tremendous value. The experience at this hotel was 5 star but the prices were affordable. - Staff were very friendly and helped me to book tickets for Impressions on West Lake (well worth seeing!). - The room is very spacious and well furnished, though there... More 

Was this review helpful? Yes
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Trekker629, Greeting from The East Hotel Hangzhou! We value your feedback and appreciate your having taken time to share your perspective with us. Your feedback has been shared and discussed among related department managers who appreciate your detailed comments. Thank you again for your support, and we look forward to welcoming you again during your next business trip or... More 

Hong Kong, China
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 1, 2014

The hotel is located at a mixed (residential and commercial) development area with a short distance from the city centre. Normally, you have to show address and not just name of the hotel to taxi drivers to make sure that they know exactly where you want to go. In fact, it is not difficult to find because it actually located... More 

Was this review helpful? Yes
The East H, General Manager at The East Hotel Hangzhou, responded to this review

Dear Raymond C, Greeting from The East Hotel Hangzhou! We are delighted by your positive and informative review. Thank you for commenting on our property location , the level of service among our associates and the room facility. We are glad to learn that you enjoyed your stay with us! Thank you again for your time! Sincerely, General Manager Lu... More 

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Additional Information about The East Hotel Hangzhou

Address: No.198 South Hushu Road, Gongshu District, Hangzhou 310011, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The East Hotel Hangzhou 4.5*
Number of rooms: 122
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Hotel Style:
#3 Luxury Hotel in Hangzhou
#5 Business Hotel in Hangzhou
#69 Best Value Hotel in Hangzhou

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