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Shenanbei Boutique Hotel

4.0 of 5
87 Siyanjing Xia Manjuelong Road, Xihu District | near Hangzhou Zoo, Hangzhou 310008, China
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Shenanbei Boutique Hotel
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Shenanbei Boutique Hotel
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21 reviews from our community

Traveler rating
    15
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2
6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
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    (21)
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    (7)
  • Jun-Aug only
    (10)
  • Sep-Nov only
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Pretoria, South Africa
Contributor
16 reviews 16 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 7, 2014

after our first day in hangzhou we moved to this smaller hotel. this is a nice little place. the rooms are great and clean. take the sunny room for good views. the breakfast was simple sandwitch. the staff was very amicable. we stayed here for 3 nights. our guide told us that this was youth hostel before. The rooms now... More 

Was this review helpful? Yes 2
HK
Contributor
15 reviews 15 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 28, 2013

Its a fresh breathe of air! Its nicely tucked away from the busy town, but still fairly well located near to sightseeing spots. The décor itself is very European, but very tastefully done. There is only one restaurant however, but food was very good. Wifi available and staff very helpful in helping you with anything you need. I would definitely... More 

Was this review helpful? Yes 3
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 22, 2013

This hotel has got all the hardware to make it a great european style BnB, but it's lacking some experience and details for it. There is no fridge in the room, which makes stocking own beer/wine or breakfast not possible. Because of it's remote location (no shops near by) you have to take their breakfast which is the same every... More 

Was this review helpful? Yes 3
Sydney
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed July 11, 2013

We chose this hotel based on the hotel's reviews. However, we were very disappointed with the hotel. The room is very spacious but for the rate we paid per night, you think it should include breakfast. The floors in the room were not mopped as we could see the dried dirt markings on the floor. This is probably the only... More 

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Manoj K, Owner at Shenanbei Boutique Hotel, responded to this review

Dear Madaboutleo, Thank you for choosing to stay with us and for taking the time to share your experience with us. We are deeply concerned to find out that the cleanliness and quality of service way below your expectation and also our standards. We take your comments very seriously. We have Completed our investigation and found out that there was... More 

Beijing
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 8, 2013

This was my second stay at Shenanbei in Hangzhou - the first was a work-related trip, and I liked it so much I stayed here again on a personal weekend getaway from Shanghai with my boyfriend. The owners designed this place to have a boutique, french/european style with stand-alone bathtubs in the bedroom area and nice individualized finishes for each... More 

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Manoj K, Owner at Shenanbei Boutique Hotel, responded to this review

Dear Danni, Thank you for choosing to stay with us and for taking the time to share your detailed experience with us. We are delighted that you had a wonderful stay with us. We are honored to have you as our guest. Your comments have been shared with the hotel team and motivate us to continue improving our quality of... More 

1 review
5 of 5 stars Reviewed June 28, 2013

the is large and spacious. thr rooms are very well decorated. my rooms overlookd a beautuful mountain range. its really peaceful here. the location is a 15 minute walk from the westlake. some negatives the cab drivers dont know where the hotel as i think its a new hotel. otherwise it was just perfect.

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Manoj K, Owner at Shenanbei Boutique Hotel, responded to this review

Dear Tiberiusmoxy, Thank you for choosing to stay with us and for taking the time to share your experience with us. We are delighted that you had a wonderful stay with us. I understand its a little difficult with taxi as we are indeed a new hotel but Our reception is available on call for taxi assistance. Thank you so... More 

1 review
5 of 5 stars Reviewed June 27, 2013

The minute we walked we knew this is a beautiful hotel. The rooms are very artfully decorated. The bed is super comfortable. They have a deck with beautiful mountains. We sat on the deck and drank cuvée de trols beer. This hotel also very close to west lake. The hotel booked us tickets for the west lake impression show and... More 

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Manoj K, Owner at Shenanbei Boutique Hotel, responded to this review

Dear Richierich2211, Thank you for choosing to stay with us and for taking the time to share your experience with us. We are delighted that you had a wonderful stay with us. I have shared your review with hotel team to motivate us and continue our efforts to provide a great experience of our hotel and also of hangzhou city.... More 

1 review
5 of 5 stars Reviewed June 27, 2013

this is one of the most beautiful hotel i have seen in china. its just fantastic. our room was spacious and bed was super comfortable. the large bathtub was very comfortable after the ling journey. we were here on a business trip. so when we were offered the wine celkar/meeting room complimentary we were delighted. the dinner the restaurant was... More 

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Manoj K, Owner at Shenanbei Boutique Hotel, responded to this review

Dear Marlenee1, Thank you for choosing to stay with us and for taking the time to share your experience with us. We are happy to know you found our rooms and hotel beautiful and comfortable and that our staff ensured to get cabs on time. Your comments have been shared with our team and they serve as an encouragement to... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2013 via mobile

I love this hotel.. We booked this hotel through Agoda last minute.. We just got to hangzhou and came here late in the night. At the reception we were greeted by the owner. A nice smiling face.. This is a small lovely boutique hotel. The people who run this place are really nice. I have never had such an experience... More 

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Manoj K, Owner at Shenanbei Boutique Hotel, responded to this review

Dear Samy F, Thank you for choosing to stay with us and for taking the time to share your experience with us. We are happy to know you found our rooms and hotel beautiful and comfortable and that our staff ensured to get cabs on time. Your comments have been shared with our team and they serve as an encouragement... More 

Hong Kong, China
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 7, 2013

After hearing about a new opening in Hangzhou I decided to give Shenanbei Boutique Hotel a try. I was quite disappointed with the experience. The service was very inconsistent. Some employees were willing and attentive, but there were also plenty of them who did not feel like working or were unhappy for other reasons, which showed in their (lack of)... More 

Was this review helpful? Yes 1
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