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All 1,901 Hangzhou hotels

Shangri La Hotel Hangzhou

4.5 of 5 Hotel   |   No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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Ranked #31 of 1,901 Hotels in Hangzhou
A recent review
4 of 5 stars reviewed 2 weeks ago
Dilip R Thane, India
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613 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Thane, India
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was attending a conference at the Shangri-la, Hangzhou from Aug 31-Sept 3, and stayed at the same hotel. My overall experience was very good. The hotel. though old, is well maintained. The staff are friendly and courteous. The food is reasonably good, though the a-la-carte service is slow at times. The front-office staff, could do with some more training... More

Review collected in partnership with shangri-la.com

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Madrid, Spain
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Set right in front of Hangzhou's West Lake, this is the ideal hotel to explore the area by foot or by bike. The boat dock to cross the lake is just a couple of minutes away. You can easily rent a bike to explore the area and there restaurants within walking distance as well. The hotel itself is very large... More

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Sydney, Australia
1 review
3 of 5 stars Reviewed 3 weeks ago

The hotel is in the middle of the west lake area, it got very nice lake view. The room is big but it is a bit of old. Everything needs to be refreshed to meet its brand. The traffic is really bad around hotel due to lots of tourist and narrow road.

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Nanjing, China
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 17, 2014 via mobile

We stayed with a family of four suring the May holidays and enjoyed every minute. Even though the hotel is a bit older, the large gardes, the spacious rooms with high ceiling and the layout with different wings gives the hotel its very own charme. Due to the short walking distance to the West Lake many excursions could be done... More

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Shanghai
Contributor
19 reviews 19 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 4, 2014

The view from the clubroom in the East wing of the hotel is very beautiful, overlooking the lake and in the distance the city center of Hangzhou. The service is spotless as to be expected in the Shangri-La, although the service on the club floor was somewhat limited. The rooms are very clean, but a little outdated and therefore you... More

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Oslo
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2014

Stayed in the Horizon Club and would recommend it to everybody. Unbelievable service and extremely helpful concierges made this the peak of our 24 day visit to the Far East. I have tried several Shangri Las, and some more luxurious than in Hangzhou, but none with better service. The central location and fantastic view added to a fantastic stay in... More

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Shanghai
1 review
5 of 5 stars Reviewed July 14, 2014

Hangzhou Shangri-La's friendly staff made my stay at this first 5 star hotel in Hangzhou an enjoyable one. I will recommend family and friends to stay here and i will come back, just for the excellent service there. the food was okay compare to other hotels.

Review collected in partnership with shangri-la.com

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Shanghai
1 review
4 of 5 stars Reviewed July 8, 2014

great location, can't image better. the hotel is a bit tired but very clean and pleasant. value was great using the holiday in promotion-free bfest + 300 CNY F&B credit. Requested crib + extra bed for kids at no additional cost.

Review collected in partnership with shangri-la.com

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Singapore, Singapore
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 29, 2014

My husband is a member of the Shangri-la Golden Circle and had booked two rooms in the hotel for our recent stay (June 16 to 18). I was a bit wary having read some of the less flattering reviews of the property, but I have to say I was very pleasantly surprised by the hotel and very happy with our... More

Was this review helpful? Yes 4
London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2014

Great location! It's located right in front of the west lake where you can stroll to see local attractions and shops. The breakfast garden area is enjoyable with super delicious menu. A class service, as in any Shangri La! There are few bars inside the hotel which open until very late for a nightcap. Perfect experience! Always stay here whenever... More

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Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La

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