We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,967 Hangzhou hotels

Shangri La Hotel Hangzhou

4.5 of 5 Hotel   |   No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Hotel website
Hotel deals
Hotel amenities
Shangri La Hotel Hangzhou
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
You added Shangri La Hotel Hangzhou to your Saves list
Ranked #31 of 1,967 Hotels in Hangzhou
A recent review
5 of 5 stars reviewed 4 days ago
Kase87 Brisbane, Australia
Write a Review

638 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Brisbane, Australia
Top Contributor
52 reviews 52 reviews
30 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel was a hidden paradise away from the pollution and city. It is on the West Lake which makes a very pretty setting. And great for morning walks around the lake. The service and hotel itself was excellent. They add a personal touch to bed time with a book mark and a story left on your bed every evening.... More 

Was this review helpful? Yes
Shanghai, China
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our requirement was to stay in a hotel with a great lake view, with good english speaking staff + having vegetarian food options...AND it shouldn't be super expensive. Shangri-la completely fit the bill :) On tip on booking is to, in order to get the best rates here, call the hotel directly. The reservation department was super helpful and took... More 

Was this review helpful? Yes
18 reviews 18 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Perfectly situated at the side of the famous West Lake, Shangri-La Hotel Hangzhou is very convenient for tourists to explore the main attractions around West Lake, without the hassle of heavy traffic. The staff are friendly and helpful. Take the high floor rooms on the East Wing (with Garden view) if possible. Enjoy!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

We stayed here in winter time and for only one night. Its location is really good, just in the West Lake area and 20 minutes far from the city centre. The service was also very good but the hotel is really old and this gives it a very gloomy look. They should definitely renovate it. One funny and rather small... More 

Was this review helpful? Yes
Kuala Lipis, Malaysia
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 26, 2014

I fell in love with Westlake Hangzhou when I first came here in June but I didn't stay here then. I made plan with my friends and my wife to come here for holiday at the end of the year. We booked Shangri-la Hotel which overlooks Westlake. The hotel provides airport transfer but at a fee (not complimentary); the staffs... More 

Was this review helpful? Yes
Singapore, Singapore
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 23, 2014

I have stayed there from 16 to 18 Dec. Upon check-in I opted for upgrade to Horizon Club room. It turned out to be a very good decision. The overall services I recd far outweght the extra cost. I agree this is not the most elegant In term of infrasture/hardware. They make it on their services. May I am staying... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Sydney, Australia
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 18, 2014

A nice hotel but a bit disappointed when entering the guest room branded under Shangrila. I stayed the West wing and it is called Hangzhou Hotel 杭州飯店 not 香格里拉. Nice but not luxury as expected. Service is good . However if putting more sofas at foyer will be more comfy for guests to sit and elax in the lobby.

Was this review helpful? Yes
15 reviews 15 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 12, 2014

I stayed at the west wing which is the old rooms wing, it was so not the Shangri-la I used to stay in other countries. Not close to fancy. Not too various in the breakfast selection either. But compared to another hotel I stayed in China, the staff is much better, although not many of them speak English, but they... More 

Was this review helpful? Yes
London, United Kingdom
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 11, 2014

A great hotel just along the side of the famous West Lake. Staying for 2 nights during my business trip to Hangzhou and found this hotel is great with its service. The best place is the lounge area with perfect view to the West Like and the surroundings. Great service from their staff who help me arrange high-speed railway tickets.... More 

Was this review helpful? Yes
Bengaluru (Bangalore), India
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 11, 2014

Lake view, greenery, spacious and overall its amazing !! It looks more like a Chinese palace and location of the hotel is so good that, you feel the nature. Hospitality is very nice and rooms are extremely well maintained.

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Shangri La Hotel Hangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Cheap Tickets, Hotels.com, Orbitz, Despegar.com, Priceline, Travelocity, Ctrip TA, Odigeo and Tingo so you can book your Shangri La Hotel Hangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La
Hotel Style:
#19 Business Hotel in Hangzhou
#27 Luxury Hotel in Hangzhou
#116 Best Value Hotel in Hangzhou

154 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (149)
Room/suite (25)
Family/play areas (1)
Hotel & grounds (27)
Pool/beach area (6)
View from room (11)
Bathroom (1)
Dining (6)
Business center/function rooms (3)
Other (69)

Management photos: Courtesy of the property manager

All management photos (5)
Room/suite (4)
Hotel & grounds (1)
Hotels you might also like...
Check In Check Out
Price Your Stay