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All 1,968 Hangzhou hotels

Shangri La Hotel Hangzhou

4.5 of 5 Hotel   |   No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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Shangri La Hotel Hangzhou
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Ranked #30 of 1,968 Hotels in Hangzhou
A recent review
3 of 5 stars reviewed 1 week ago
BH72 Shanghai, China
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644 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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Shanghai, China
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Even if the East Wing has been renovated, the hotel is old. Its is well located just on the side of Hangzhou lake and you can have nice walk around the lake or in the forest-hill just back of the hotel. Only one restaurant worse the trip: Pepino, where you can have italian service and food. The swimming pool is... More 

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1 review
5 of 5 stars Reviewed 1 week ago

One of the best places to have a view of the famous West Lake. My grandmother loved sitting in the balcony and have a tea. The building is decorated in a golden style, and the facilities are not only spotless but also luxurious. The staff are friendly and professional, and the room is amazingly comfortable. The price was relatively high... More 

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Zhuhai, Guangdong, China
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

It was not my first time in this very great located spot, one of the most nice spots next to the West lake. I was lucky always with the weather in HZ and I really love the area. It's a bit old fashion, but most time we stay in the VIP floor with the club lounge access what is quite... More 

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11 reviews 11 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We only had one night in this fabulous place, 24 hours exactly! We were really impressed with this hotel and enjoyed every aspect of it. Fantastic service, lovely rooms, great facilities and reasonably priced for all of that. The location is amazing! We really needed a break from living in Shanghai and after one night at the Shangri La we... More 

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Montreal, Canada
Top Contributor
68 reviews 68 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I couldn't believe the luxury and elegance of this hotel is astounding. The rooms are large and have stunning views over the surreal lake. I didn't want to leave my room it was so grand. My room had a bedroom and a seprate living room with tvs in each room. The quality level is way above those standard suite hotels.... More 

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Brisbane, Australia
Top Contributor
52 reviews 52 reviews
30 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 27, 2015

This hotel was a hidden paradise away from the pollution and city. It is on the West Lake which makes a very pretty setting. And great for morning walks around the lake. The service and hotel itself was excellent. They add a personal touch to bed time with a book mark and a story left on your bed every evening.... More 

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Shanghai, China
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 14, 2015

Our requirement was to stay in a hotel with a great lake view, with good english speaking staff + having vegetarian food options...AND it shouldn't be super expensive. Shangri-la completely fit the bill :) On tip on booking is to, in order to get the best rates here, call the hotel directly. The reservation department was super helpful and took... More 

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18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 4, 2015

Perfectly situated at the side of the famous West Lake, Shangri-La Hotel Hangzhou is very convenient for tourists to explore the main attractions around West Lake, without the hassle of heavy traffic. The staff are friendly and helpful. Take the high floor rooms on the East Wing (with Garden view) if possible. Enjoy!

Review collected in partnership with shangri-la.com

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5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed December 30, 2014

We stayed here in winter time and for only one night. Its location is really good, just in the West Lake area and 20 minutes far from the city centre. The service was also very good but the hotel is really old and this gives it a very gloomy look. They should definitely renovate it. One funny and rather small... More 

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Kuala Lipis, Malaysia
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 26, 2014

I fell in love with Westlake Hangzhou when I first came here in June but I didn't stay here then. I made plan with my friends and my wife to come here for holiday at the end of the year. We booked Shangri-la Hotel which overlooks Westlake. The hotel provides airport transfer but at a fee (not complimentary); the staffs... More 

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Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La
Hotel Style:
#18 Business Hotel in Hangzhou
#26 Luxury Hotel in Hangzhou
#113 Best Value Hotel in Hangzhou

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