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Shangri La Hotel Hangzhou

4.5 of 5
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No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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1 room 1 adult
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Shangri La Hotel Hangzhou
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704 Reviews from our TripAdvisor Community

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Portland, Oregon
Level Contributor
82 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Took a group here for work. It has a great location - right across from the lake. Very convenient for an early morning run. The rooms are a bit shabby, but are large. The price is right though and the breakfast buffet was nice and large. Also, there is a person in the lobby drying tea leaves - I brought... More 

Helpful?
Thank singmaster
Singapore, Singapore
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed January 7, 2016

We spent Christmas weekend at the hotel, got reservation at East End....unique coz I realize there are 2 entrances, East and West. East is eerily silent !!! To summarize, the comments are true, it is Absolutely Not Shangri La standard...looks like 3 star hotel at best with good staff....here's some details: Pros: - Great location, walking distance from the lake... More 

Helpful?
Thank BKP_SINGY
Shenzhen, China
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed January 4, 2016

my girlfriend and i stay here for 1 day, the location is very good which closed to the lake, service is good, food is average. the facility is too old, however, the room is clean enough, overall it's good

Helpful?
Thank Ricarli
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 25, 2015

The hotel staff especially the GM is particularly friendly and helpful. The location is super as it is just opposite the West lake; ideal for morning walk and evening stroll in admiration of the lake.

Helpful?
Thank Fong T
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 22, 2015

Good location if you wish to have the West Lake within walking distance. The hotel itself was okay, but old. Restaurants were found just minutes away. If I remember correctly, the hotel itself did not serve food, although they had a café selling cakes and drinks.

Helpful?
Thank Christina Z
Sheffield
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 11, 2015

Great views over the lake from our room and the clubroom. The staff were extremely helpful and made sure we had everything we needed. The food in the clubroom was varied and fresh. We tried the main restaurant but preferred the laid back atmosphere of the clubroom The staff warned us about using taxis at peak times and the traffic,... More 

Helpful?
Thank creativecats
Dubai, United Arab Emirates
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 5, 2015

We stayed at this hotel for two nights. We booked a west lake view suite. The hotel is only a couple of minutes from West Lake and all famous attractions such as Surdi Causeway. We took a boat tour of the lake. The room has great view of the Lake however it was very outdated and required complete renovation. The... More 

Helpful?
Thank jabirfw
Corona, California
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 29, 2015 via mobile

I stayed at this hotel with my wife for our 19th anniversary. I paid for the top room with lake view and had high expectation, but the furnishing of the room was very out dated and it really didn't meet our expectation. However, the view from the room is breath taking, so I guess it off set the out dated... More 

Helpful?
Thank link0503
Overland Park, Kansas
1 review
3 of 5 stars Reviewed November 19, 2015

I stayed in this hotel for a couple of days at the end of last month for a family vation. The location is excellent. It is just a quarter mile walk to the lake, convenient for seniors who are physically challenged. The double beds standard room is larger than I expected though the decor is little bit outdated. People are... More 

Review collected in partnership with Shangri La Hotels

Helpful?
Thank Diane K
Hong Kong
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 17, 2015 via mobile

Right in front of the west lake, you can't beat the location. Horizon club access is a must for one of the best views of the lake. Big thanks to the guest relations team at the horizon club for their Hangzhou travel tips! Always ready to assist, knowledgeable and friendly.

Helpful?
Thank ewan351
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