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All 1,816 Hangzhou hotels

Shangri La Hotel Hangzhou

4.5 of 5 Hotel   |   No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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Ranked #34 of 1,816 hotels in Hangzhou
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 5 days ago
suathong Singapore, Singapore
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581 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Singapore, Singapore
Top Contributor
68 reviews 68 reviews
39 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have been to Hangzhou several times in recent years, and this was the first time we stayed in Shangri-La. The hotel was known as Hangzhou Hotel when my parents stayed there some 30 years ago. The old-style hotel is a bit dated, but it is grand and very different from the modern high-rise hotels in the city area. Our... More

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Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

we came to have a buffet lunch at this hotel as we came for a rest from shanghai, when we came to have lunch 11:00, we had to wait 45 minutes outside as it was 'not ready' even though everything looked ready and had been set out, when we finally got in and went for our food it was horrible,... More

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Shanghai, China
20 reviews 20 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed my stay here, I had been staying at another hotel in Hangzhou and really wasnt happy, I looked on Trip Advisor and this came up as an option and at a price to slightly cheaper than the hotel I was currently staying at. So I booked a room quickly and then took a cab over to the... More

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Shanghai, China
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 15, 2014

when you choose Shangri -la u never mistake !!! ask for the access to private business floor..anytime u can have good free food nd drink.and choose the king size bed. is in front of the lake where u can rent a bike and enjoy the love round of it.

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Nanjing, China
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 5, 2014 via mobile

We recently stayed at the Shangri La Sentosa Singapore and had a great experience for the same money, I expected the same and was very disappointed, apart from the great location there is simply nothing else to recommend about this hotel, the hotel is dated and has been expanded in a very strange way, the east and west sides are... More

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Shanghai, China
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 1, 2014 via mobile

I don't know where are those Excellent comments came from. Unfortunately, to me, this is the worst I ever stayed during holiday trip. I guess unless you prefer 'old style' hotel, otherwise you might feel same as I did. There is a big 'Hangzhou Hotel' sign above the entrance, I was wondering we arrived a wrong place (driver can hardly... More

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Hong Kong, China
Top Contributor
53 reviews 53 reviews
52 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 22, 2013

Stayed here for 3 nights during a weekend getaway to West Lake. The hotel is centrally located right on West Lake, within walking distance to several of the 10 major West Lake attractions. The famous night show "West Lake Impression" is only steps away. Coincerge at the hotel is very helpful and provide a 10% discount for the shows. Speedy... More

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Los Angeles, California
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 18, 2013

My husband and I stayed in this hotel in November, 2013. The location is very picturesque, literally on the edge of the beautiful West Lake, just has to cross the street. The grounds are meticulously maintained and are beautiful., with ponds, attractive meandering walkways and lots of nice landscaping. The hotel was probably a very luxurious hotel some years ago,... More

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Shanghai, China
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed December 14, 2013 via mobile

Went to the buffet restaurant for Sunday brunch, got there a little early (11:30) and was not allowed to eat as the buffet started at 11:45, okay I understand, but the food was already on display and ready. So ordered a coffee while we waited, no not allowed. Then asked for a Bloody Mary, nobody knew how to put vodka... More

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Sevenoaks, United Kingdom
2 reviews
5 of 5 stars Reviewed December 9, 2013

With beautiful views from the bedroom windows over the lake in Hangzhou this elegantly furnished hotel is a joy to stay in. Elect to stay in a room with access to the Horizon lounge for views over the city as well as the lake and take your breakfast and cocktails with canapes there.

Review collected in partnership with shangri-la.com

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Additional Information about Shangri La Hotel Hangzhou

Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La
Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Hangzhou
#153 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
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