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All 1,900 Hangzhou hotels

Shangri La Hotel Hangzhou

4.5 of 5 Hotel   |   No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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Ranked #39 of 1,900 hotels in Hangzhou
A recent review
5 of 5 stars reviewed 1 week ago
lumule Nanjing, China
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607 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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English first
Nanjing, China
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed with a family of four suring the May holidays and enjoyed every minute. Even though the hotel is a bit older, the large gardes, the spacious rooms with high ceiling and the layout with different wings gives the hotel its very own charme. Due to the short walking distance to the West Lake many excursions could be done... More

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17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The view from the clubroom in the East wing of the hotel is very beautiful, overlooking the lake and in the distance the city center of Hangzhou. The service is spotless as to be expected in the Shangri-La, although the service on the club floor was somewhat limited. The rooms are very clean, but a little outdated and therefore you... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed in the Horizon Club and would recommend it to everybody. Unbelievable service and extremely helpful concierges made this the peak of our 24 day visit to the Far East. I have tried several Shangri Las, and some more luxurious than in Hangzhou, but none with better service. The central location and fantastic view added to a fantastic stay in... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed July 14, 2014

Hangzhou Shangri-La's friendly staff made my stay at this first 5 star hotel in Hangzhou an enjoyable one. I will recommend family and friends to stay here and i will come back, just for the excellent service there. the food was okay compare to other hotels.

Review collected in partnership with shangri-la.com

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1 review
4 of 5 stars Reviewed July 8, 2014

great location, can't image better. the hotel is a bit tired but very clean and pleasant. value was great using the holiday in promotion-free bfest + 300 CNY F&B credit. Requested crib + extra bed for kids at no additional cost.

Review collected in partnership with shangri-la.com

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Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 29, 2014

My husband is a member of the Shangri-la Golden Circle and had booked two rooms in the hotel for our recent stay (June 16 to 18). I was a bit wary having read some of the less flattering reviews of the property, but I have to say I was very pleasantly surprised by the hotel and very happy with our... More

Was this review helpful? Yes 3
London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2014

Great location! It's located right in front of the west lake where you can stroll to see local attractions and shops. The breakfast garden area is enjoyable with super delicious menu. A class service, as in any Shangri La! There are few bars inside the hotel which open until very late for a nightcap. Perfect experience! Always stay here whenever... More

Was this review helpful? Yes 1
Hong Kong, China
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 22, 2014

Despite being an old Shangri-la property in Hangzhou, the hotel management has done all the best they could to provide reasonably comfortable living environment to their guests. The hotel positions at the upper slope of the West Lake with an excellent view and nice country look environment. The soft-ware in terms of hotel service circumvents the shortcomings of the hardware... More

Review collected in partnership with shangri-la.com

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San Francisco, California
Top Contributor
55 reviews 55 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 22, 2014

This hotel was perfect for us. It is on the north side of the lake that is much more quiet than the east side (city), south side (major attractions), and the west side (big road). DO NOT stay in a hotel like the Hyatt near the city, the north side where this hotel is located is much quieter. The room... More

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Bath, United Kingdom
Top Contributor
66 reviews 66 reviews
44 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed June 22, 2014

No getting away this is a great hotel in a very good location if you are a tourist but it's far too pricey. Rooms are quite large but they seriously need a make over. Breakfast is bog standard and nothing to shout about. On the lake so plenty of interesting tourist eating places to try out but beware, no English... More

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Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La

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Hotel & grounds (27)
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Dining (6)
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#31 Luxury Hotel in Hangzhou #141 Best Value Hotel in Hangzhou
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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