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All 1,900 Hangzhou hotels

Shangri La Hotel Hangzhou

4.5 of 5 Hotel   |   No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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Ranked #37 of 1,900 hotels in Hangzhou
A recent review
5 of 5 stars reviewed 3 days ago
Jeffrey L Madrid, Spain
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610 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Madrid, Spain
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Set right in front of Hangzhou's West Lake, this is the ideal hotel to explore the area by foot or by bike. The boat dock to cross the lake is just a couple of minutes away. You can easily rent a bike to explore the area and there restaurants within walking distance as well. The hotel itself is very large... More

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Sydney, Australia
1 review
3 of 5 stars Reviewed 5 days ago NEW

The hotel is in the middle of the west lake area, it got very nice lake view. The room is big but it is a bit of old. Everything needs to be refreshed to meet its brand. The traffic is really bad around hotel due to lots of tourist and narrow road.

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Nanjing, China
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed with a family of four suring the May holidays and enjoyed every minute. Even though the hotel is a bit older, the large gardes, the spacious rooms with high ceiling and the layout with different wings gives the hotel its very own charme. Due to the short walking distance to the West Lake many excursions could be done... More

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17 reviews 17 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The view from the clubroom in the East wing of the hotel is very beautiful, overlooking the lake and in the distance the city center of Hangzhou. The service is spotless as to be expected in the Shangri-La, although the service on the club floor was somewhat limited. The rooms are very clean, but a little outdated and therefore you... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed in the Horizon Club and would recommend it to everybody. Unbelievable service and extremely helpful concierges made this the peak of our 24 day visit to the Far East. I have tried several Shangri Las, and some more luxurious than in Hangzhou, but none with better service. The central location and fantastic view added to a fantastic stay in... More

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1 review
5 of 5 stars Reviewed July 14, 2014

Hangzhou Shangri-La's friendly staff made my stay at this first 5 star hotel in Hangzhou an enjoyable one. I will recommend family and friends to stay here and i will come back, just for the excellent service there. the food was okay compare to other hotels.

Review collected in partnership with shangri-la.com

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1 review
4 of 5 stars Reviewed July 8, 2014

great location, can't image better. the hotel is a bit tired but very clean and pleasant. value was great using the holiday in promotion-free bfest + 300 CNY F&B credit. Requested crib + extra bed for kids at no additional cost.

Review collected in partnership with shangri-la.com

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Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 29, 2014

My husband is a member of the Shangri-la Golden Circle and had booked two rooms in the hotel for our recent stay (June 16 to 18). I was a bit wary having read some of the less flattering reviews of the property, but I have to say I was very pleasantly surprised by the hotel and very happy with our... More

Was this review helpful? Yes 3
London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2014

Great location! It's located right in front of the west lake where you can stroll to see local attractions and shops. The breakfast garden area is enjoyable with super delicious menu. A class service, as in any Shangri La! There are few bars inside the hotel which open until very late for a nightcap. Perfect experience! Always stay here whenever... More

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Hong Kong, China
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 22, 2014

Despite being an old Shangri-la property in Hangzhou, the hotel management has done all the best they could to provide reasonably comfortable living environment to their guests. The hotel positions at the upper slope of the West Lake with an excellent view and nice country look environment. The soft-ware in terms of hotel service circumvents the shortcomings of the hardware... More

Review collected in partnership with shangri-la.com

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Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La

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#10 Romantic Hotel in Hangzhou #30 Luxury Hotel in Hangzhou #141 Best Value Hotel in Hangzhou
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