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Shangri La Hotel Hangzhou

4.5 of 5 Hotel   |   No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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Ranked #36 of 1,963 Hotels in Hangzhou
4.0 of 5 stars 631 Reviews
A recent review
3 of 5 stars reviewed 4 days ago
AwhHon Sydney, Australia
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631 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

A nice hotel but a bit disappointed when entering the guest room branded under Shangrila. I stayed the West wing and it is called Hangzhou Hotel 杭州飯店 not 香格里拉. Nice but not luxury as expected. Service is good . However if putting more sofas at foyer will be more comfy for guests to sit and elax in the lobby.

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13 reviews 13 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the west wing which is the old rooms wing, it was so not the Shangri-la I used to stay in other countries. Not close to fancy. Not too various in the breakfast selection either. But compared to another hotel I stayed in China, the staff is much better, although not many of them speak English, but they... More 

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London, United Kingdom
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A great hotel just along the side of the famous West Lake. Staying for 2 nights during my business trip to Hangzhou and found this hotel is great with its service. The best place is the lounge area with perfect view to the West Like and the surroundings. Great service from their staff who help me arrange high-speed railway tickets.... More 

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Bengaluru (Bangalore), India
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Lake view, greenery, spacious and overall its amazing !! It looks more like a Chinese palace and location of the hotel is so good that, you feel the nature. Hospitality is very nice and rooms are extremely well maintained.

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Top Contributor
65 reviews 65 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My sister and I wanted to watch the Impression of West Lake performance and read that Shangri La Hangzhou is only 5 mins walk away from the venue, which meant that this would be the best location for us. We are glad that we made the decision to stay in this hotel as the location is indeed the best for... More 

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Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed here several times now and the hotel is certainly in a good location. Stayed in the east wing with a view of the lake and a small balcony. Service is up to shangrila standard but the hotel certainly needs a refurbish. It is very tired and dated. Considering the price you have to pay to stay at... More 

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ottawa canada
Top Contributor
165 reviews 165 reviews
59 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed November 13, 2014

Stayed one night in this area. This hotel is located very close to the lake, but separated enough to feel like you are away from the crowds. Rooms had huge ceiling and windows, 20' high. Amazing area to spend some time in. Hotel has several restaurants, both buffet and pretty high end. Breakfast is included and also very large. Would... More 

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Senior Contributor
25 reviews 25 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed November 13, 2014

Location cannot be better. West lake is right across the road. I saw somewhere bicycle rent from the hotel for free. But it wasn't. ¥25/ph. The room we stayed, west wing. Unpleasant smell from the room, kind of damp n mouldy. Not really the Shangri-la we know of. When we booked the room, we couldn't hv the breakfast with. No... More 

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Beijing, China
Top Contributor
70 reviews 70 reviews
17 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed November 12, 2014

Compared to many Shangrila Hotels in Asia, this had a slightly faded feel. The service was OK overall, though in the Club Lounge it was excellent. In fact, it was the Club Lounge that persuaded me to bump up the review to 4 stars, despite the stay feeling overpriced. The buffet breakfast was certainly above average for a Chinese hotel... More 

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Hong Kong Region, China
1 review
1 of 5 stars Reviewed October 27, 2014

Staff could not point out tourist attraction on map, was either indifferent or somewhat rude. Buffet breakfast was way below my expectation. The food was just off. We had dinner at the chinese restaurant and the food was quite good. Room could really use renovation. Overall, it was a very disappointing experience. I've stayed at cheaper, but much friendlier hotels... More 

Review collected in partnership with shangri-la.com

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Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La
Hotel Style:
#20 Business Hotel in Hangzhou
#29 Luxury Hotel in Hangzhou
#125 Best Value Hotel in Hangzhou

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