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Shangri La Hotel Hangzhou

4.5 of 5
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No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Shangri La Hotel Hangzhou
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Ranked #44 of 1,968 Hotels in Hangzhou
A recent review
3 of 5 stars reviewed 2 weeks ago
HDK77 Northampton
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654 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Northampton
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Excellent service, hotel a little dated but rooms were huge and very nice. We were in the east wing and the lake view was great. It's a bit of a walk to the west wing which is closer to the lake and where most of the restaurants are but the hotel provides a golf buggy. Breakfast was pricey but good.... More 

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Singapore
Contributor
14 reviews 14 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I would be reaching,  by far,  to say that this Shangri-la maintains old world charm.  My first hotel experience in China was back in 1999 at the Great Wall Sheraton Beijing and (I think)  it felt,  it looked exactly like this.  Now that's the hotel Nixon visited back in 1972... So this comparison isn't entirely flattering for the Shangri-la in... More 

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Shanghai, China
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

lake side, historic buildings and suroundings. but please low down your service expectation. no bell man come to you even you are getting crazy by heavy luggages. the dinner buffei is almost acceptable. but the breakfast is not, especially it charges you more than $30 per person.

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 17, 2015

It was 10pm when I called guest service manager to asked them to check my air conditioning in my room. Because I feel my room was hot. Nobody showed up after 40 minutes. I called again, raising my voice because nobody showed up to check. 10 minutes later a technician came. Saying that there is no air conditioning now. Suggesting... More 

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Singapore, Singapore
Top Contributor
94 reviews 94 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 16, 2015

This hotel is located in West Lake. The Boat deck just right in front of the hotel and Broken Bridge can be reached only 20 mins walk. The room was spacious and has amazing west lake view. On top of that the bed room (including bed and sofa) and bathroom is very clean. Room facilities such as electric kettle is... More 

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Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 10, 2015

Shangri-la is a quality guaranteed hotel, especially in China. It is the first time I felt disappointed with Shangri-la. We stayed in the standard room without the lake view and it was the old wing. The hotel room had a damp smell and without maintenance. The lobby was always unattended and I tried to get a taxi and waiting for... More 

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Shanghai, China
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 23, 2015

Even if the East Wing has been renovated, the hotel is old. Its is well located just on the side of Hangzhou lake and you can have nice walk around the lake or in the forest-hill just back of the hotel. Only one restaurant worse the trip: Pepino, where you can have italian service and food. The swimming pool is... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2015

One of the best places to have a view of the famous West Lake. My grandmother loved sitting in the balcony and have a tea. The building is decorated in a golden style, and the facilities are not only spotless but also luxurious. The staff are friendly and professional, and the room is amazingly comfortable. The price was relatively high... More 

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Zhuhai, Guangdong, China
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 21, 2015

It was not my first time in this very great located spot, one of the most nice spots next to the West lake. I was lucky always with the weather in HZ and I really love the area. It's a bit old fashion, but most time we stay in the VIP floor with the club lounge access what is quite... More 

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Contributor
11 reviews 11 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 20, 2015

We only had one night in this fabulous place, 24 hours exactly! We were really impressed with this hotel and enjoyed every aspect of it. Fantastic service, lovely rooms, great facilities and reasonably priced for all of that. The location is amazing! We really needed a break from living in Shanghai and after one night at the Shangri La we... More 

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