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Shangri La Hotel Hangzhou

4.5 of 5
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No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Shangri La Hotel Hangzhou
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Ranked #45 of 1,968 Hotels in Hangzhou
A recent review
3 of 5 stars Reviewed April 11, 2015
HDK77 Northampton
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655 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Pros: Location- It's situated near both solitary island and the north-south walkway across lake. Traffic is very heavy along the lake's ring road so it would be annoying to be located further west. The east wing is set back a little further from road so it might be a bit quieter in the evening. Bell boys- Very helpful in getting... More 

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Northampton
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5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 11, 2015

Excellent service, hotel a little dated but rooms were huge and very nice. We were in the east wing and the lake view was great. It's a bit of a walk to the west wing which is closer to the lake and where most of the restaurants are but the hotel provides a golf buggy. Breakfast was pricey but good.... More 

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Singapore
Contributor
14 reviews 14 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 1, 2015

I would be reaching,  by far,  to say that this Shangri-la maintains old world charm.  My first hotel experience in China was back in 1999 at the Great Wall Sheraton Beijing and (I think)  it felt,  it looked exactly like this.  Now that's the hotel Nixon visited back in 1972... So this comparison isn't entirely flattering for the Shangri-la in... More 

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Shanghai, China
Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 26, 2015

lake side, historic buildings and suroundings. but please low down your service expectation. no bell man come to you even you are getting crazy by heavy luggages. the dinner buffei is almost acceptable. but the breakfast is not, especially it charges you more than $30 per person.

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 17, 2015

It was 10pm when I called guest service manager to asked them to check my air conditioning in my room. Because I feel my room was hot. Nobody showed up after 40 minutes. I called again, raising my voice because nobody showed up to check. 10 minutes later a technician came. Saying that there is no air conditioning now. Suggesting... More 

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Singapore, Singapore
Top Contributor
99 reviews 99 reviews
10 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 16, 2015

This hotel is located in West Lake. The Boat deck just right in front of the hotel and Broken Bridge can be reached only 20 mins walk. The room was spacious and has amazing west lake view. On top of that the bed room (including bed and sofa) and bathroom is very clean. Room facilities such as electric kettle is... More 

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Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 10, 2015

Shangri-la is a quality guaranteed hotel, especially in China. It is the first time I felt disappointed with Shangri-la. We stayed in the standard room without the lake view and it was the old wing. The hotel room had a damp smell and without maintenance. The lobby was always unattended and I tried to get a taxi and waiting for... More 

Was this review helpful? Yes 1
Shanghai, China
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 23, 2015

Even if the East Wing has been renovated, the hotel is old. Its is well located just on the side of Hangzhou lake and you can have nice walk around the lake or in the forest-hill just back of the hotel. Only one restaurant worse the trip: Pepino, where you can have italian service and food. The swimming pool is... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2015

One of the best places to have a view of the famous West Lake. My grandmother loved sitting in the balcony and have a tea. The building is decorated in a golden style, and the facilities are not only spotless but also luxurious. The staff are friendly and professional, and the room is amazingly comfortable. The price was relatively high... More 

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Zhuhai, Guangdong, China
Top Contributor
50 reviews 50 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 21, 2015

It was not my first time in this very great located spot, one of the most nice spots next to the West lake. I was lucky always with the weather in HZ and I really love the area. It's a bit old fashion, but most time we stay in the VIP floor with the club lounge access what is quite... More 

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