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All 1,960 Hangzhou hotels

Shangri La Hotel Hangzhou

4.5 of 5 Hotel   |   No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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Ranked #30 of 1,960 Hotels in Hangzhou
A recent review
5 of 5 stars reviewed 5 days ago
BruceUSA State College, Pennsylvania
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617 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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State College, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed in a room in a Deluxe Lakeview room, and it really did have a wonderful view of the lake with a distant view of the city. The room was large, clean, and the air conditioning quiet and effective. The furniture was all solid wood and in great shape. The hotel is a bit old fashioned in decorations and... More

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2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Service was impeccable, property absolutely breathtaking. Concierge was able to guide is thru every possible amazing experience to be held...on site faculties second to none I will surely be back....able to cater to western guest while incorporating traditional Chinese customs, once in a lifetime experiemce....truly once of the finish properties I'll be fortunate to stay in having spent 3 months... More

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Thane, India
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2014

I was attending a conference at the Shangri-la, Hangzhou from Aug 31-Sept 3, and stayed at the same hotel. My overall experience was very good. The hotel. though old, is well maintained. The staff are friendly and courteous. The food is reasonably good, though the a-la-carte service is slow at times. The front-office staff, could do with some more training... More

Review collected in partnership with shangri-la.com

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Madrid, Spain
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 30, 2014

Set right in front of Hangzhou's West Lake, this is the ideal hotel to explore the area by foot or by bike. The boat dock to cross the lake is just a couple of minutes away. You can easily rent a bike to explore the area and there restaurants within walking distance as well. The hotel itself is very large... More

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Sydney, Australia
1 review
3 of 5 stars Reviewed August 28, 2014

The hotel is in the middle of the west lake area, it got very nice lake view. The room is big but it is a bit of old. Everything needs to be refreshed to meet its brand. The traffic is really bad around hotel due to lots of tourist and narrow road.

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Nanjing, China
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 17, 2014 via mobile

We stayed with a family of four suring the May holidays and enjoyed every minute. Even though the hotel is a bit older, the large gardes, the spacious rooms with high ceiling and the layout with different wings gives the hotel its very own charme. Due to the short walking distance to the West Lake many excursions could be done... More

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Senior Contributor
24 reviews 24 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 4, 2014

The view from the clubroom in the East wing of the hotel is very beautiful, overlooking the lake and in the distance the city center of Hangzhou. The service is spotless as to be expected in the Shangri-La, although the service on the club floor was somewhat limited. The rooms are very clean, but a little outdated and therefore you... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2014

Stayed in the Horizon Club and would recommend it to everybody. Unbelievable service and extremely helpful concierges made this the peak of our 24 day visit to the Far East. I have tried several Shangri Las, and some more luxurious than in Hangzhou, but none with better service. The central location and fantastic view added to a fantastic stay in... More

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1 review
5 of 5 stars Reviewed July 14, 2014

Hangzhou Shangri-La's friendly staff made my stay at this first 5 star hotel in Hangzhou an enjoyable one. I will recommend family and friends to stay here and i will come back, just for the excellent service there. the food was okay compare to other hotels.

Review collected in partnership with shangri-la.com

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1 review
4 of 5 stars Reviewed July 8, 2014

great location, can't image better. the hotel is a bit tired but very clean and pleasant. value was great using the holiday in promotion-free bfest + 300 CNY F&B credit. Requested crib + extra bed for kids at no additional cost.

Review collected in partnership with shangri-la.com

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Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La

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