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Shangri La Hotel Hangzhou

4.5 of 5
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No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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1 room 1 guest
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Shangri La Hotel Hangzhou
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671 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, Texas
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 11, 2015

This is an older property (no exaggeration, they have pictures of Kissinger visiting) in the middle of a tourist area. It is a long drive from the airport. Getting to anywhere in Hangzhou takes a long time. WIFI is spotty depending on where you are in the hotel. Breakfast buffet is average, at best. On the plus side the nearby... More 

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Nanjing
1 review
5 of 5 stars Reviewed July 8, 2015

The location of the hotel is wonderful, in a nice lush garden next to West lake, a 20 minutes walk from the center of the city if taking the historic dam through the lake. A very 'Hangzhou' experience. The staff was extremely attentive and welcoming. Buffet dinner quality at the garden café could have been better, but it might have... More 

Review collected in partnership with shangri-la.com

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Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 9, 2015

They keep track of what you like and surprise you with it when you arrive. Fitness center and store is top-notch. Grounds are very clean and fun to walk around to explore or get a little exercise. Bicycles available for use.

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New York City, New York
2 reviews
4 of 5 stars Reviewed June 2, 2015

The hotel is in the middle of the west lake area, it got very nice lake view. The lake gets very crowded at weekends and is a major attraction for the locals. We enjoyed the swimming pool, the friendly and efficient service at the Horizon Club Lounge and excellent food throughout the various restaurants. There is a Starbucks very close... More 

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San Francisco, CA
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed June 1, 2015

Location, location, location. The lake is beautiful and the gardens too. Bed was comfortable and the room was fine, but it has the old look. Also plugs are UK standard although a couple have a multiple outlet. The place is clean and quiet. So it is fine for me.

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Perth, Australia
Level Contributor
72 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed May 30, 2015

The location on the west lake is incredible - walk out the door and you are on the edge of the west lake. The hotel is huge but dated and needs an upgrade. The rooms are large and reasonably priced for what it is. When the hotel has an upgrade it will be great. Service is patchy but that is... More 

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Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 16, 2015

Pros: Location- It's situated near both solitary island and the north-south walkway across lake. Traffic is very heavy along the lake's ring road so it would be annoying to be located further west. The east wing is set back a little further from road so it might be a bit quieter in the evening. Bell boys- Very helpful in getting... More 

Was this review helpful? Yes 1
Northampton
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 11, 2015

Excellent service, hotel a little dated but rooms were huge and very nice. We were in the east wing and the lake view was great. It's a bit of a walk to the west wing which is closer to the lake and where most of the restaurants are but the hotel provides a golf buggy. Breakfast was pricey but good.... More 

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Singapore
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed April 1, 2015

I would be reaching,  by far,  to say that this Shangri-la maintains old world charm.  My first hotel experience in China was back in 1999 at the Great Wall Sheraton Beijing and (I think)  it felt,  it looked exactly like this.  Now that's the hotel Nixon visited back in 1972... So this comparison isn't entirely flattering for the Shangri-la in... More 

Was this review helpful? Yes 1
Shanghai, China
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed March 26, 2015

lake side, historic buildings and suroundings. but please low down your service expectation. no bell man come to you even you are getting crazy by heavy luggages. the dinner buffei is almost acceptable. but the breakfast is not, especially it charges you more than $30 per person.

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