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Shangri La Hotel Hangzhou

4.5 of 5
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No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Shangri La Hotel Hangzhou
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Ranked #48 of 1,970 Hotels in Hangzhou
A recent review
5 of 5 stars reviewed 3 weeks ago
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662 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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  • Italian first
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Senior Contributor
26 reviews 26 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

They keep track of what you like and surprise you with it when you arrive. Fitness center and store is top-notch. Grounds are very clean and fun to walk around to explore or get a little exercise. Bicycles available for use.

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New York City, New York
1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel is in the middle of the west lake area, it got very nice lake view. The lake gets very crowded at weekends and is a major attraction for the locals. We enjoyed the swimming pool, the friendly and efficient service at the Horizon Club Lounge and excellent food throughout the various restaurants. There is a Starbucks very close... More 

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San Francisco, CA
Top Contributor
69 reviews 69 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Location, location, location. The lake is beautiful and the gardens too. Bed was comfortable and the room was fine, but it has the old look. Also plugs are UK standard although a couple have a multiple outlet. The place is clean and quiet. So it is fine for me.

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Perth, Australia
Top Contributor
72 reviews 72 reviews
41 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location on the west lake is incredible - walk out the door and you are on the edge of the west lake. The hotel is huge but dated and needs an upgrade. The rooms are large and reasonably priced for what it is. When the hotel has an upgrade it will be great. Service is patchy but that is... More 

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 16, 2015

Pros: Location- It's situated near both solitary island and the north-south walkway across lake. Traffic is very heavy along the lake's ring road so it would be annoying to be located further west. The east wing is set back a little further from road so it might be a bit quieter in the evening. Bell boys- Very helpful in getting... More 

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Northampton
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 11, 2015

Excellent service, hotel a little dated but rooms were huge and very nice. We were in the east wing and the lake view was great. It's a bit of a walk to the west wing which is closer to the lake and where most of the restaurants are but the hotel provides a golf buggy. Breakfast was pricey but good.... More 

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Singapore
Contributor
17 reviews 17 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed April 1, 2015

I would be reaching,  by far,  to say that this Shangri-la maintains old world charm.  My first hotel experience in China was back in 1999 at the Great Wall Sheraton Beijing and (I think)  it felt,  it looked exactly like this.  Now that's the hotel Nixon visited back in 1972... So this comparison isn't entirely flattering for the Shangri-la in... More 

Was this review helpful? Yes 1
Shanghai, China
Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 26, 2015

lake side, historic buildings and suroundings. but please low down your service expectation. no bell man come to you even you are getting crazy by heavy luggages. the dinner buffei is almost acceptable. but the breakfast is not, especially it charges you more than $30 per person.

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 17, 2015

It was 10pm when I called guest service manager to asked them to check my air conditioning in my room. Because I feel my room was hot. Nobody showed up after 40 minutes. I called again, raising my voice because nobody showed up to check. 10 minutes later a technician came. Saying that there is no air conditioning now. Suggesting... More 

Was this review helpful? Yes 3
Singapore, Singapore
Top Contributor
113 reviews 113 reviews
11 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 16, 2015

This hotel is located in West Lake. The Boat deck just right in front of the hotel and Broken Bridge can be reached only 20 mins walk. The room was spacious and has amazing west lake view. On top of that the bed room (including bed and sofa) and bathroom is very clean. Room facilities such as electric kettle is... More 

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