I stayed there last night and asked for a room with lake view, which cost RMB200 more than the city view room. It's totally not worth the extra money paid because all i could see is just a small portion of the lake at the corner of my window. The rest of the view are the back of Lake View... more

Certainly the best location in Westlake area if you cannot afford Hyatt or Sofitel around. Less of 100 meters from the lake and activities in the city. Rooms are honestly starting to be old fashion with a camaieu of greys from the paperwall to the carpet by passing with the curtains. Bathroom is still ok with hot water and good... more

Some background: Went with my wife who was several months pregnant and 18 month son. Got a standard suite which included breakfast. Mind you we speak some Chinese (definitely not fluent) so for those who can't speak any Chinese, take my comments re: service with a grain of salt. Went during March and stayed for 3 nights. SERVICE: Check-in went... more

According to newsletter from the hotel, rooms have been recently renovated. However, the room still looks dated although clean and comfortable. TV is a very old model and does not have any finance channels (eg Bloomberg, CNBC, etc). We had an extra bed in our room. The extra bed is comfortable. Breakfast is rather poor. Very limited choice and below... more

I thought this hotel was an excellent value. I was in a Lakeview room (that actually did have a nice view of the lake) for CNY 575 per night. The rooms were clean, the staff was friendly and the breakfast was good. The beds were hard, even for China standards, which was surprising for an international chain. It is only... more

For CNY 458, I got a clean room, decent breakfast and all amenities also available in 5*-hotels. It might not be top-notch (with some paint peeiling off in the swimming pool -which is free of charge- and some cheap-looking decoration in the bathroom) but the hotel has everything and is located at a terrific location to explore the city and... more

I found this hotel to be very good. The location is great (a 5 minute walk to lake) and the hotel itself is very clean. It is a 4 star establishment that has undergone recent renovations - but there is still a bit of aesthetic 'updating' that could be done. The breakfast was good, service good and concierge helpful. We... more

I was there in April 2007. Bad service in the reception: they refused to put any mile on my Continental and Qantas frequent flyer programs. Room 583 OK. more

The Ramada Plaza is a perfectly adequate hotel. Room size was fine. Very clean. The beds were extremely firm (this seems to be the case for most non Western managed hotels in China). Turn down service included a chocolate, a bookmark and a dendrobium orchid. The location was quite good for after work activities. It is a short 2 to... more