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Holiday Inn Hangzhou City Center

4.0 of 5
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No.289 Jianguo North Road, Xiacheng District, Hangzhou 310003, China
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Holiday Inn Hangzhou City Center
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Ranked #36 of 1,975 Hotels in Hangzhou
A recent review
4 of 5 stars reviewed 2 weeks ago
maydayer Singapore, Singapore
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244 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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    (244)
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    (69)
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Singapore, Singapore
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

No surprises - clean rooms, comfy beds, decent food, and the hotel even offers both soft and hard pillows. What can be improved will be the doors. It seemed like one or two hotel guests staying in the rooms near me had the habit of slamming doors, and the noise was really disturbing. The hotel could consider installing dampeners to... More 

Was this review helpful? Yes 1
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear maydayer , Thank you for taking the time to input your comment about your recent stay at Holiday Inn Hangzhou City Center . We are very proud heard that you had a good experience at our hotel during your trips to Hangzhou. I am glad to know you enjoyed our service, food and staff. We look forward to welcoming... More 

Singapore, Singapore
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 23, 2015

Stayed there for 5 nights on a business trip. Situated in a location nearby good food e.g. Chuan Wei Guan (Hotpot) and the in-house Spring Garden Rest. has decent food (e.g. prawn skewers). Excellent gym facilities, huge and there are Les Mills classes going. Highly recommended

Was this review helpful? Yes
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear BenChang1234, Thank you very much for taking time to share your thoughts about your stay with us! We are very proud to hear that you had a good experience at Holiday Inn Hangzhou City Center! I am glad to know you enjoyed our gym facilities,restaurant and location. Once again, thank you for your comments and we are looking forward... More 

Singapore, Singapore
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 6, 2015

Stayed for two nights in April. Hotel is quite good, up to date clean rooms. Staff good and restaurant and breakfast good. The hotel is quite central in the city, there is a new subway being constructed out on the Main Road making those rooms facing it quite noisy. Check with the hotel as that was back in April.

Was this review helpful? Yes
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Flippyflopper, Thank you very much for taking the time to share your thoughts about your recent stay with us. We are very proud to hear that you had a good experience at the Holiday Inn Hangzhou City Center. I am glad to know you enjoyed the room and our staffs. Once again, thank you very much for your comments... More 

Columbus, Georgia
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 14, 2015

Lobby and general look of the place could use some sprucing up but overall it was fine. There was subway construction going on right next door but it didn't make the traffic any more crazy than usual. Room was as you would expect, breakfast was somewhat frantic as it was extremely busy but the Western choices were more than adequate.... More 

Was this review helpful? Yes
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Rhonda R, Thank you very much for taking the time to share your thoughts about your recent stay with us. Thank you also for providing such great detail. We are very proud to hear that you had a good experience at the Holiday Inn Hangzhou City Center. I am glad to know you enjoyed the room and breakfast. Once... More 

Amsterdam, The Netherlands
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 5, 2015

The Hangzhou Holiday Inn offers spacious and very well-maintained rooms, located at some 30 minutes walking distance from the West Lake. We arrived early in the morning (around 10am) after an overnight train trip and could fortunately check-in immediately which was very much appreciated! Service at the desk was very friendly.The King bed was indeed very large, the room clean... More 

Was this review helpful? Yes
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear KL895, Thank you very much for taking the time to share your thoughts about your recent stay with us. Thank you also for providing such great detail. We are very proud to hear that you enjoyed the room and friendly staffs. And we’re sorry about the dinner buffet service. We will look into this. I assure you the feedback... More 

Leeds
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 26, 2015

Typical 'safe' corporate hotel with well equipped business style rooms. Good breakfast buffet style. Not a lot of atmosphere in the hotel but no real grumbles. Nice walk along the river which is next to the hotel. Tesco also near if you fancy some weird China shopping experience !

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HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Tickandbash, Thank you very much for taking time to share your thoughts about your stay with us! We are very proud to hear that you had a good experience at Holiday Inn Hangzhou City Center! Once again, thank you for your comments and we are looking forward to your next visit. If we can offer any further assistance please... More 

Hong Kong, null, Hong Kong
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 15, 2015

Stayed there for two nights. Good size room and efficent front desk. Excellent value for about RMB 600 per night including breakfast. Buffet breakfast has good variety but egg station cook seemed to be overwhelmed from times. A big minus for this hotel is construction of subway next to hotel. It is 24/7 so there is noise. Getting Taxi from... More 

Was this review helpful? Yes
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Kel_c_hk, Thank you for taking the time to share your comments. We are very glad to know you enjoyed our room and service. I understand your concerns about the taxis service in Hangzhou, this is challenge that all the Hotels are facing in Hangzhou. We do offer a Hotel Car service, that can be pre-booked for your next trip... More 

Guangzhou, China
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 9, 2015

We stayed here a couple of times and it is a good value hotel in good location. Staff are friendly, big variety on the breakfast buffet with asian and international food, also had a foot massage in the hotel spa and it was heavenly. Happy to recommend to others.

Was this review helpful? Yes
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Michael L, Thank you very much for taking the time to share your thoughts about your recent stay with us. Thank you also for providing such great detail. We are very proud to hear that you had such a good experience at the Holiday Inn Hangzhou City Center. I am glad to know you enjoyed the staff、food and location.... More 

Shanghai, China
Level Contributor
71 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed March 26, 2015

We stayed here for one night, everything about our stay was first class. There was road works outside, however, we were met at the door by bellboy, he was very friendly and offered to carry our bags. Check in was fast and easy, and the bellboy brought up our bags promptly. The room was really big and the bed was... More 

Was this review helpful? Yes
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Qualitycontroller, Thank you very much for taking time to share your thoughts about your stay with us! We are very proud to hear that you had such a good experience at Holiday Inn Hangzhou City Center! I am glad to know you enjoyed our service, food and staff. Once again, thank you for your comments and we are looking... More 

glasgow
Level Contributor
75 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed February 28, 2015

Stayed here for 2 nights as part of a 3 week tour of China. Comfortable hotel and I would say better than most Holiday Inns. Room very comfortable and spacious. Food in restaurant good.Plenty of eateries round about, although not easy for a non chinese speaker. Short taxi ride to West Lake. One of the best hotels we stayed in... More 

Was this review helpful? Yes 2
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear scottyljd, Thank you very much for taking the time to share your thoughts about your recent stay with us. We are very proud to hear that you had such a good experience at the Holiday Inn Hangzhou City Center. I am glad to know you enjoyed the room、food and location. Once again, thank you very much for your comments... More 

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