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All 1,960 Hangzhou hotels

Holiday Inn Hangzhou City Center

4.0 of 5 Hotel   |   No.289 Jianguo North Road, Xiacheng District, Hangzhou 310003, China
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Ranked #48 of 1,960 Hotels in Hangzhou
A recent review
4 of 5 stars reviewed 4 weeks ago
IntanWan Kuala Lumpur
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207 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (207)
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    (56)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (35)
All months
1 review
1 of 5 stars Reviewed yesterday NEW via mobile

the travel package forced me to pick this one this hotel is a fruad the pics look ok but trust me everything is terrible and i cannot bear with it and change to another hotel over the night please treat yourself better even it is a business trip hotel has no wifi the room has bugs the room smells real... More

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Kuala Lumpur
Top Contributor
72 reviews 72 reviews
28 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean room, good spread of food variety for breakfast, good English spoken staff, staff are all very attentive, helpful and makes honest attempts to speak English despite of their skills (which really impressed me), great location, efficient service and the list can go on and on. Please keep it up. Has problems with the air conditioner, the temperature control was... More

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HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear IntanWan , Thank you very much for taking time to share your thoughts about your stay with us! We are very proud to hear that you had such a good experience at Holiday Inn Hangzhou City Center! I am glad to know you enjoyed our service, food, location and staff. For the air conditioner、internet service,i have discussed with our... More

Slovakia
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 13, 2014

I stayed in this hotel for more than one month before i found apartment in Hangzhou. Hotel has good position, Tesco is very near, many small local restaurants around (not easy to order food without Chinese), silk market nearby, West lake around 4km. I used to walk along water canal behind hotel, there is green area where also local people... More

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HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear hlinajs, Thank you for taking the time to input your comment about your recent stay at Holiday Inn Hangzhou City Center and also for providing such great detail. We are very proud heard that you had such a good experience at our hotel during your stay. I am glad to know you enjoyed our service, the location of the... More

The Hague, The Netherlands
2 reviews
4 of 5 stars Reviewed August 14, 2014

During my trip to Hangzhou I stayed in this Hotel, first of all I have to say my trip in Hangzhou was very pleasant although the hotel in my opinion was a little bit overpriced and the people who were working there did not speak english, what makes it hard to order diner or drinks at the bar. The breakfast... More

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HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Lars1010857, Thank you for taking the time to input your comment about your recent stay at Holiday Inn Hangzhou City Center. I was concerned to learn of the problems experienced with your stay. Kindly accept our sincere apologies for any inconvenience caused. The staff English you mentioned is not in line with our usually high standards. We have discussed... More

New Delhi, India
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 15, 2014

centrally located. Banks are near for good rate of conversion. Excellent place for big Conference. well maintained. Near silk market (4:00 am to 4:00pm time) All facilities available. Breakfast excellent.

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HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Soudiptaadhikari, Thank you very much for taking time to share your thoughts about your stay with us! We are very proud to hear that you had such a good experience at Holiday Inn Hangzhou City Center! I am glad to know you enjoyed our breakfast and location. Once again, thank you for your comments and we are looking forward... More

Hyderabad, Andhra Pradesh, India
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 5, 2014

Centrally located hotel with clean rooms and washrooms. Breakfast is good and the staff made efforts to customise breakfast to suit our vegetarian tastes though they had limited options. For vegetarians, going for ala-carte breakfast is a better option rather than the buffet. Silk market is within walking distance from the hotel. Front desk staff was very helpful though could... More

Was this review helpful? Yes 1
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear ashanup, Thank you for taking the time to input your comment about your recent stay at Holiday Inn Hangzhou City Center. We are very proud to hear that you had such a good experience at the Holiday Inn Hangzhou City Center. I am glad to know you enjoyed the room、staff、service and location. Once again, thank you very much for... More

Shanghai, China
Contributor
18 reviews 18 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 4, 2014

I've stayed here several times now - the standard is always high. Whilst the Holiday Inn is not much in the UK, its quite the opposite in China and always of 4-5 star standards. Rooms are always large with very big comfortable beds, a range of western TV news channels and sports, powerful showers, ironing board and well stocked mini... More

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HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Nathan W, Thank you very much for taking time to share your thoughts about your stay with us! We are very proud to hear that you had such a good experience at Holiday Inn Hangzhou City Center! I am glad to know you enjoyed our service, restaurant and location. In regards to the Australian Restaurant, we do pride ourselves... More

Senior Contributor
23 reviews 23 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 18, 2014

Very cheap hotel but over consumed. Very old facilities and amenities, OK service and OK location, very far from perfection. As a frequent business traveler, it is not the hotel for me. Will never stay there again.

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HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Samer S Thank you for your feedback regarding your recent stay in our hotel. We apologize that we have not met your expectations in our service delivery. We pride ourselves at offering the best service available along with the best value for money, while enabling you the guest to be yourself. Your impressions of our hotel are vital in... More

Taipei, Taiwan
Senior Contributor
46 reviews 46 reviews
45 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 2, 2014

The location is in the CBD center and good for business travel. But not that close to subway station. Please note that the taxi driver exchange time is around 4 to 5 am/pm, also busy hours. So please be aware of that. Besides, due to the front road is a big roal, so not many stores, If you have budget... More

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HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Richard C, Thank you very much for taking time to share your thoughts about your stay with us! As you mentioned that our hotel is located in the City Center and there are plans to have metro line near the hotel in the near future. Also with 5 minutes walk from the hotel you will find the Tesco supermarket..which.... More

Singapore, Singapore
Top Contributor
95 reviews 95 reviews
62 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed December 29, 2013

The hotel is okay, I think 3,5 stars. The room is let down by hopeless air cond which over heated the room and in the end I turned it off as it can't be adjusted all for appearances. Food is rather expensive and boring. Location isn't really in the city center at all. Room was large with reasonable amenities but... More

Was this review helpful? Yes
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear MarkGD, Thank you for taking the time to share your comments. We apologize that we have not met your expectations in our service delivery. For the food,actually the feedback from other customers was quite good. We are surprised about your comments. Our Aromas café and Oak provides wide varieties of western food. For the location,our hotel is located in... More

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Additional Information about Holiday Inn Hangzhou City Center

Address: No.289 Jianguo North Road, Xiacheng District, Hangzhou 310003, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Hangzhou City Center 4*
Number of rooms: 322
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Also Known As:
Holiday Inn Hangzhou City Hotel Hangzhou
Hangzhou Holiday Inn

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