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Holiday Inn Hangzhou City Center

4.0 of 5
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No.289 Jianguo North Road, Xiacheng District, Hangzhou 310003, China
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Holiday Inn Hangzhou City Center
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274 Reviews from our TripAdvisor Community

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Erie, Pennsylvania
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I love this hotel for many reasons starting with the greeting at the reception, friendly housekeeping staff, great 25th floor staff, restaurant staff and a sincere "come back soon" at checkout. Instead of writing about all these items I would like to highlight one feature that is exceptional, and that is the fantastic breakfast. It has everything for the Asian... More 

Helpful?
Thank Ed H
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Ed H, Thank you for taking the time to input your comment about your recent stay at Holiday Inn Hangzhou City Center and also for providing such great detail. We are very proud heard that you had such a good experience at our hotel during your trips to Hangzhou. I am glad to know you enjoyed our service, food... More 

Moscow, Russia
1 review
5 of 5 stars Reviewed December 19, 2015

It is absolutely well balanced hotel in the city center supervised by top manager from New Zeeland. I got a group of 14 people staying for 5 days from 11th to the 16th of December, saved a lot of time combined benefiting from Holiday CC location. Here one can have perfect breakfast with good greenery and fruits choice. Personnel are... More 

Helpful?
Thank Dmitry S
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Dmitry S, Thank you very much for taking time to share your thoughts about your stay with us! We are very proud to hear that you had such a good experience at Holiday Inn Hangzhou City Center! I am glad to know you enjoyed our service, food, location and staff. Once again, thank you for your comments and we... More 

Level Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed December 10, 2015

12th floor business room, non-smoking, 5 days The room was nice and clean with a good size and very comfortable (soft) king-size bed. The slight niggle for the room was the heating didn't work (which seemed to be common for the group that stayed) - maybe just not in the hotel when we visited. The bathroom was a little dated,... More 

Helpful?
Thank Rob S
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Rob S, Thank you very much for taking time to share your thoughts about your stay with us! We are very proud to hear that you had such a good experience at Holiday Inn Hangzhou City Center! I am glad to know you enjoyed our room, food and restaurant. Once again, thank you for your comments and we are... More 

Islamabad, Pakistan
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 29, 2015

Very good hotel & near to train station. Luxury hotel & being gold member of Holiday Inn i was upgraded to better room. As usual wifi was free. Staff was helpful. Easy to find taxi. If you are looking for neat, clean & luxury 4 to 5 star hotel then you must choose this hotel. Rooms were big enough.

Helpful?
Thank Yousaf M
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Yousaf M, Thank you very much for taking time to share your thoughts about your stay with us! We are very proud to hear that you had such a good experience at Holiday Inn Hangzhou City Center! I am glad to know you enjoyed our room, location and staff. Once again, thank you for your comments and we are... More 

Guatemala, Guatemala
Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed October 19, 2015

I stayed here during a business trip. Had not planned on staying at this hotel but the other I had booked (Huachen) turned out to be the worst hotel ever. So I looked for a Holiday Inn nearby and got this one. The staff was not very helpful carrying my bags but afterwards they were very friendly and helpful, even... More 

Helpful?
Thank Oscar L
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Oscar L, Thank you very much for taking time to share your thoughts about your stay with us! We are proud to hear that you had a good experience at Holiday Inn Hangzhou City Center! I am glad to know you enjoyed our service, food and staff. Once again, thank you for your comments and we are looking forward... More 

Trowbridge, United Kingdom
Level Contributor
330 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
2 of 5 stars Reviewed October 3, 2015

The hotel is in a good location. Very miserable staff on check in, and no lounge access for platinum members (unless you pay). Drinks are extortionate at the bar, and the staff there spend most of their time on their phones instead of serving customers, who are obviously an unwanted distraction. Room ok ish, but very dated. Facilities you would... More 

Helpful?
1 Thank AdamBilgy
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear AdamBilgy, Thank you for taking the time to input your comment about your recent stay at Holiday Inn Hangzhou City Center. I was concerned to learn of the problems experienced with your stay. Kindly accept our sincere apologies for any inconvenience caused. The staff service you mentioned is not in line with our usually high standards. We have discussed... More 

Seoul, South Korea
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 23, 2015 via mobile

I stayed there 1night last week . Staff of reception really friendly. We want to buy train ticket. Can buy at hotel. Breakfast can eat 2nd floor. delicuous and nice But coffee is not good Hotel fee is not expensive. I want to visit again

Helpful?
Thank sung woo c
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear sung woo c, Thank you very much for taking the time to share your thoughts about your recent stay with us. Thank you also for providing such great detail. We are very proud to hear that you had such a good experience at the Holiday Inn Hangzhou City Center. I am glad to know you enjoyed the food and... More 

Hungerford, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 9, 2015 via mobile

Really good experience, staff were very helpful, room clean and comfortable, laundry service efficient and good quality. Great location for business and west lake only a short taxi ride away. Wouldn't hesitate to stay here again.

Helpful?
Thank WallisL007
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear WallisL007, Thank you for taking the time to input your comment about your recent stay at Holiday Inn Hangzhou City Center. We are very proud heard that you had a good experience at our hotel during your trips to Hangzhou. I am glad to know you enjoyed our room, the location of the hotel and staff. We look forward... More 

Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 4, 2015

We traveled to HI Hangzhou City Center in August 2015. Swift and professional check in. Room was clean and well addressed with all necessary amenities. Stayed for one night only, would choose this hotel again. very friendly concierge person. A/C needed a service. Breakfast buffet the following morning, had a good variety, enough to fill your stomach wherever you come... More 

Helpful?
Thank Exec1965
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Exec1965, Thank you very much for taking the time to share your thoughts about your recent stay with us. Thank you also for providing such great detail. We are very proud to hear that you had such a good experience at the Holiday Inn Hangzhou City Center. I am glad to know you enjoyed the service、food and location. Once... More 

Skillingaryd, Sweden
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 9, 2015

I have stayed here several times during my business trips and this hotel is perfect. Nice and clean rooms, very good gym, friendly and serviceminded staff. I can highly recommended this hotel if you go to Hangzhou

Helpful?
1 Thank Niklas C
HolidayInnHangzhou1, General Manager at Holiday Inn Hangzhou City Center, responded to this review

Dear Niklas C, Thank you very much for taking time to share your thoughts about your stay with us! We are very proud to hear that you had a good experience at Holiday Inn Hangzhou City Center! I am glad to know you enjoyed our service, room and staff. Once again, thank you for your comments and we are looking... More 

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