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Angsana Hangzhou

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8 Westbrook Resort, No.21 Zijingang Road, Hangzhou 310030, China
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1 room 1 adult
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Angsana Hangzhou
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69 Reviews from our TripAdvisor Community

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Singapore, Singapore
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 12, 2015 via mobile

Quite a comfy nice hotel with lots of dining options outside. No views but a reasonable place to stay if exploring the wetlands. Quiet area with not a lot of people so there is some form of peace there instead of busy West Lake area. If you stay here, go to a restaurant nearby called Grandma's House for lunches and... More 

Helpful?
Thank jumbosstar
Isabel W, General Manager at Angsana Hangzhou, responded to this review

Dear Guest, Thank you for your sharing your comments on your recent visit. We were so happy to read that you enjoyed various aspects of your stay such as the environment and service. We try to ensure our guests feel at home while also seeing the beauty that China has to offer. As for our Food & Beverage, it is... More 

Geneva, Switzerland
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 9, 2015

if you wish to be away from the crowd of the westlake, this is the place to choose. It is a nice, quiet hotel. Breakfast has a nice selection of local and international dishes, both cold and hot. They always bring fresh food even when you come late. The deluxe room is comfortable, the bathroom is very nice. on the... More 

Helpful?
Thank luoning715
Isabel W, General Manager at Angsana Hangzhou, responded to this review

Dear Guest, Thank you for your positive review regarding your recent stay with us. We were so happy to read that you enjoyed various aspects of your stay such as the conformable room and breakfast. We hope to welcome you back to Angsana Hangzhou . More 

Singapore
Level Contributor
117 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed October 5, 2015 via mobile

This hotel is right inside xixi wetland park and it is convenient enough not to go outside of the park (cause it is very far from the city) as it has all you need at the business center. I book a standard room and they me upgrade to a room with a courtyard facing the business center. Although they are... More 

Helpful?
Thank rayswee
Isabel W, General Manager at Angsana Hangzhou, responded to this review

Dear Guest, Warmest greetings from Angsana Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We look forward to welcoming you back to Angsana Hangzhou soon. More 

Shanghai
Level Contributor
85 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed December 14, 2014

We stayed at Angsana Hangzhou in September for a classmate reunion. It's located near Westbrook and within a complex full of restaurants and bars. It serves our purpose prefectly as our main purpose was not sightseeing and we do have a bus taking us around in the city. But, if it's your first trip to Hangzhou and your main objective... More 

Helpful?
2 Thank lvwei1123
Lawrence Z, General Manager at Angsana Hangzhou, responded to this review

Dear lvwei1123, Thank you for reviewing Angsana Hangzhou through Tripadvisor. We always highly appreciate comments and are delighted that you and your classmates could enjoy your reunion with us. We are already looking forward to hosting another reunion for you and your classmates. With warm regards, Lawrence Zhang More 

Xi'an, China
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 27, 2014

We arrived and were pleasantly surprised at how peaceful and tranquil thisvplace is. We loved walking and exploring the greenery and country club feeling of the hotel and also visited the Banyan Tree to do some research for our next trip here. We loved our time here will definately be back.

Helpful?
Thank Adrian Y
Lawrence Z, General Manager at Angsana Hangzhou, responded to this review

Dear Adrian Y, I was glad to read that you enjoyed the peaceful and tranquil settings of our resort. The natural surroundings are as you say gorgeous and great to walk around in. I was happy to hear we will be able to welcome you again in the near future and we look forward to providing you with an even... More 

Bolognetta, Italy
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 22, 2014

My girlfriend and I recently stayed at this hotel located within the xixi wetlands. From the moment we arrived we experienced professional yet friendly service from Lisa on the checkout. The rooms were very charming, cosy and original in their layout and style. The stay was very relaxing and made even more enjoyable by Remco who was extremely helpful in... More 

Helpful?
2 Thank Dan S
Lawrence Z, Manager at Angsana Hangzhou, responded to this review

Dear Dan S, We would like to say a quick thank you for your comments about your stay with us. We always appreciate our guests specifically thanking our associates and please be aware we have passed on your positive comments to Lisa and Remco. As you mentioned we try to create a cosy layout in our room to make everyone... More 

Suzhou, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 5, 2014

Let me start by explaining the title of my review. I stayed for 2 nights in this hotel and paid 1,800 RMB per night. That is a bit more expensive than their usual price because my stay was during some national holiday. However, even at the normal price, I feel this hotel is not worth the money. There are some... More 

Helpful?
1 Thank Lao_Julsss
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Guest, Warm greetings from Angsana Hangzhou. The pleasure was indeed all ours to have the opportunity to serve you. We are delighted to learn that you found our hotel overall service was good. Meanwhile, we would like to extend our sincere apologies for inconveniences you experienced during your recent stay. Our concerned departments (Housekeeping, Food & Beverage and Kitchen)... More 

Hong Kong, China
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed April 8, 2014

If you reviewed previous guests comments and had an impression that you can enter Banyan tree hangzhou while you are staying in Angsana, you are wrong I stayed in Angsana Hangzhou on Apr 1, staff service was excellent, and enjoyed great afternoon tea at night, we went to Banyan tree by foot, wanted to take a look in the lobby... More 

Helpful?
Thank Rebecca L
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Rebecca L, Thank you for your review regarding your stay with us at Angsana. We were sorry to hear about the issue that was faced when wanting to have a look at the Banyan Tree property; of course this should always be a possibility and I was happy to hear one of our staff members got a chance to... More 

Shanghai
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 9, 2014

It is a nice staying in Angsana Hangzhou. The location is good and there are some functional services for children. But the room is a little small and too crowded. The cloakroom is opened and is in the toilet, so the water vapor will make the overcoat wet.

Review collected in partnership with Angsana.com

Helpful?
1 Thank Vera_Bao
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Ms. Bao, Thank you for your review. . At Angsana we look to create a cozy home for all of our guests and we were sorry to hear about the issues regarding your overcoat. Please know we are looking at ways to improve this for our guests in the future. It is great to hear that your children enjoyed... More 

Hong Kong, China
Level Contributor
167 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 stars Reviewed November 6, 2013

The hotel is remote in Xixi Wetland area but since we wanted to visit the wetland it's not a problem for us. Staff were never too busy to meet our request. The best thing about this hotel was that buggy service was provided to commute between the hotel and Banyan Tree (which was the sister brand). Overall good value for... More 

Helpful?
Thank Travelogist_HK
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Travelogist_HK, We are glad to hear that you enjoyed your stay with us at Angsana Hangzhou and thank you for your comments regarding your stay. We are especially happy to hear that our staff was able to assist you with your every request. Hopefully we may welcome you again in the future and make your stay even more memorable.... More 

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