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Angsana Hangzhou

5.0 of 5 Resort   |   8 Westbrook Resort, No.21 Zijingang Road, Hangzhou 310030, China
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Angsana Hangzhou
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Ranked #20 of 1,961 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed June 23, 2014
Dan S Bolognetta, Italy
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54 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bolognetta, Italy
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 23, 2014

My girlfriend and I recently stayed at this hotel located within the xixi wetlands. From the moment we arrived we experienced professional yet friendly service from Lisa on the checkout. The rooms were very charming, cosy and original in their layout and style. The stay was very relaxing and made even more enjoyable by Remco who was extremely helpful in... More

Was this review helpful? Yes 1
Suzhou, China
Reviewer
4 reviews 4 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 6, 2014

Let me start by explaining the title of my review. I stayed for 2 nights in this hotel and paid 1,800 RMB per night. That is a bit more expensive than their usual price because my stay was during some national holiday. However, even at the normal price, I feel this hotel is not worth the money. There are some... More

Was this review helpful? Yes 1
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Guest, Warm greetings from Angsana Hangzhou. The pleasure was indeed all ours to have the opportunity to serve you. We are delighted to learn that you found our hotel overall service was good. Meanwhile, we would like to extend our sincere apologies for inconveniences you experienced during your recent stay. Our concerned departments (Housekeeping, Food & Beverage and Kitchen)... More

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 8, 2014

If you reviewed previous guests comments and had an impression that you can enter Banyan tree hangzhou while you are staying in Angsana, you are wrong I stayed in Angsana Hangzhou on Apr 1, staff service was excellent, and enjoyed great afternoon tea at night, we went to Banyan tree by foot, wanted to take a look in the lobby... More

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Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Rebecca L, Thank you for your review regarding your stay with us at Angsana. We were sorry to hear about the issue that was faced when wanting to have a look at the Banyan Tree property; of course this should always be a possibility and I was happy to hear one of our staff members got a chance to... More

Shanghai
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 10, 2014

It is a nice staying in Angsana Hangzhou. The location is good and there are some functional services for children. But the room is a little small and too crowded. The cloakroom is opened and is in the toilet, so the water vapor will make the overcoat wet.

Review collected in partnership with Angsana.com

Was this review helpful? Yes 1
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Ms. Bao, Thank you for your review. . At Angsana we look to create a cozy home for all of our guests and we were sorry to hear about the issues regarding your overcoat. Please know we are looking at ways to improve this for our guests in the future. It is great to hear that your children enjoyed... More

Hong Kong, China
Top Contributor
111 reviews 111 reviews
37 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed November 7, 2013

The hotel is remote in Xixi Wetland area but since we wanted to visit the wetland it's not a problem for us. Staff were never too busy to meet our request. The best thing about this hotel was that buggy service was provided to commute between the hotel and Banyan Tree (which was the sister brand). Overall good value for... More

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Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Travelogist_HK, We are glad to hear that you enjoyed your stay with us at Angsana Hangzhou and thank you for your comments regarding your stay. We are especially happy to hear that our staff was able to assist you with your every request. Hopefully we may welcome you again in the future and make your stay even more memorable.... More

Melbourne, Australia
Contributor
20 reviews 20 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 29, 2013

Stayed at this hotel for 3 nights for business in Hangzhou. The hotel room was clean and spacious, the bathroom was quite large with a big bathtub. Service from the hotel staff was nice and the breakfast in the lobby was good. The swimming pool was closed while i was there but it looked nice. The wetland park that this... More

Was this review helpful? Yes
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Blingwad1, Thank you for your comments and for staying with us at Angsana Hangzhou. We are glad to hear that your stay was enjoyable, for a big part due to the staff, and that you liked the hotel and the surrounding area. We are indeed lucky to be located in such a beautiful area of this big city. Hopefully... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 21, 2013 via mobile

1.Excellent staff go out of the way to help - they cooked special vegetarian options keeping our meal preferences in mind , 2.could do well with cleanliness and housekeeping processes- the swimming room changing rooms were not clean enough, the evening - room clean was haphazard and not professional 3. The location is good

Was this review helpful? Yes 1
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Abdhral, Thank you for staying with us at Angsana Hangzhou and leaving your comments on Tripadvisor. Your detailed feedback is invaluable to us and we have followed up on it already to make the necessary improvements. We would like to apologize with regards to the cleanliness of the room and the swimming pool area. Rest assured that we are... More

A TripAdvisor Member
4 of 5 stars Reviewed August 4, 2013

Stayed 2 nights in this hotel. A very nice hotel, for me the best choice in Hangzhou to combine a business trip with leisure. Not too far from the city center, in a very nice environment. Service and rooms are very good. Especially the outdoor swimming pool Is a welcome extra. We had a nice and pleasant stay. Vessela and... More

Review collected in partnership with Angsana.com

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Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Mr/Mrs van den Broek, We are pleased to see that you find our hotel the bet choice in Hangzhou to combine Business with Leisure. The tranquil environment of the wetlands are indeed relaxing, while at close proximity to downtown. It is good to see that you managed to spend some time at our rooftop outdoor pool. We hope to... More

A TripAdvisor Member
5 of 5 stars Reviewed August 1, 2013

Summary are as below: 1. Service is good. 2. The waiters are courteous. 3. Room size is a little small. A beautiful live experience, I will go to this hotel again in the further. Hangzhou is holiday resort, I recommended you free feel to travel it.

Review collected in partnership with Angsana.com

Was this review helpful? Yes
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Guest, We are happy to learn about your positive experience with us! Particulary about the fact that you felt good about the warmth and hospitality of our team. As for the room size, you may want to try our Premier Garden rooms on your next visit, which gives you a welcome additional outdoor garden space to enjoy. Please do... More

Chester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2013

An excellent hotel situated in a very relaxing area of hangzhou. All staff were very helpful and happy to see us. The iced lemon tea was excellent and the roof top swimming pool was perfect to relax by in the Hangzhou heat. The room was excellent with a large comfortable bed and great bathroom. superb bath. Food was good although... More

Was this review helpful? Yes 1
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Mr. Felix J., Thank you for taking the time to review our property and we are very happy you enjoyed staying with us. It is nice to know that you managed to use most of our facilities and that you were pleased with all of them. Our team is happy that you appreciated their services and it will certainly... More

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Additional Information about Angsana Hangzhou

Address: 8 Westbrook Resort, No.21 Zijingang Road, Hangzhou 310030, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Angsana Hangzhou 5*
Number of rooms: 59
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