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All 1,816 Hangzhou hotels

Angsana Hangzhou

5.0 of 5 Resort   |   8 Westbrook Resort, No.21 Zijingang Road, Hangzhou 310030, China
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48 people have reviewed this hotel

Traveler rating
    23
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    6
    1
    0
See reviews for
6
7
Solo
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4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
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English first
Hong Kong, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

If you reviewed previous guests comments and had an impression that you can enter Banyan tree hangzhou while you are staying in Angsana, you are wrong I stayed in Angsana Hangzhou on Apr 1, staff service was excellent, and enjoyed great afternoon tea at night, we went to Banyan tree by foot, wanted to take a look in the lobby... More

Was this review helpful? Yes
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Rebecca L, Thank you for your review regarding your stay with us at Angsana. We were sorry to hear about the issue that was faced when wanting to have a look at the Banyan Tree property; of course this should always be a possibility and I was happy to hear one of our staff members got a chance to... More

Shanghai
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 10, 2014

It is a nice staying in Angsana Hangzhou. The location is good and there are some functional services for children. But the room is a little small and too crowded. The cloakroom is opened and is in the toilet, so the water vapor will make the overcoat wet.

Review collected in partnership with Angsana.com

Was this review helpful? Yes 1
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Ms. Bao, Thank you for your review. . At Angsana we look to create a cozy home for all of our guests and we were sorry to hear about the issues regarding your overcoat. Please know we are looking at ways to improve this for our guests in the future. It is great to hear that your children enjoyed... More

Hong Kong, China
Top Contributor
75 reviews 75 reviews
24 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed November 7, 2013

The hotel is remote in Xixi Wetland area but since we wanted to visit the wetland it's not a problem for us. Staff were never too busy to meet our request. The best thing about this hotel was that buggy service was provided to commute between the hotel and Banyan Tree (which was the sister brand). Overall good value for... More

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Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Travelogist_HK, We are glad to hear that you enjoyed your stay with us at Angsana Hangzhou and thank you for your comments regarding your stay. We are especially happy to hear that our staff was able to assist you with your every request. Hopefully we may welcome you again in the future and make your stay even more memorable.... More

Melbourne, Australia
Contributor
20 reviews 20 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 29, 2013

Stayed at this hotel for 3 nights for business in Hangzhou. The hotel room was clean and spacious, the bathroom was quite large with a big bathtub. Service from the hotel staff was nice and the breakfast in the lobby was good. The swimming pool was closed while i was there but it looked nice. The wetland park that this... More

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Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Blingwad1, Thank you for your comments and for staying with us at Angsana Hangzhou. We are glad to hear that your stay was enjoyable, for a big part due to the staff, and that you liked the hotel and the surrounding area. We are indeed lucky to be located in such a beautiful area of this big city. Hopefully... More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 21, 2013 via mobile

1.Excellent staff go out of the way to help - they cooked special vegetarian options keeping our meal preferences in mind , 2.could do well with cleanliness and housekeeping processes- the swimming room changing rooms were not clean enough, the evening - room clean was haphazard and not professional 3. The location is good

Was this review helpful? Yes 1
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Abdhral, Thank you for staying with us at Angsana Hangzhou and leaving your comments on Tripadvisor. Your detailed feedback is invaluable to us and we have followed up on it already to make the necessary improvements. We would like to apologize with regards to the cleanliness of the room and the swimming pool area. Rest assured that we are... More

A TripAdvisor Member
4 of 5 stars Reviewed August 4, 2013

Stayed 2 nights in this hotel. A very nice hotel, for me the best choice in Hangzhou to combine a business trip with leisure. Not too far from the city center, in a very nice environment. Service and rooms are very good. Especially the outdoor swimming pool Is a welcome extra. We had a nice and pleasant stay. Vessela and... More

Review collected in partnership with Angsana.com

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Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Mr/Mrs van den Broek, We are pleased to see that you find our hotel the bet choice in Hangzhou to combine Business with Leisure. The tranquil environment of the wetlands are indeed relaxing, while at close proximity to downtown. It is good to see that you managed to spend some time at our rooftop outdoor pool. We hope to... More

A TripAdvisor Member
5 of 5 stars Reviewed August 1, 2013

Summary are as below: 1. Service is good. 2. The waiters are courteous. 3. Room size is a little small. A beautiful live experience, I will go to this hotel again in the further. Hangzhou is holiday resort, I recommended you free feel to travel it.

Review collected in partnership with Angsana.com

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Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Guest, We are happy to learn about your positive experience with us! Particulary about the fact that you felt good about the warmth and hospitality of our team. As for the room size, you may want to try our Premier Garden rooms on your next visit, which gives you a welcome additional outdoor garden space to enjoy. Please do... More

Chester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2013

An excellent hotel situated in a very relaxing area of hangzhou. All staff were very helpful and happy to see us. The iced lemon tea was excellent and the roof top swimming pool was perfect to relax by in the Hangzhou heat. The room was excellent with a large comfortable bed and great bathroom. superb bath. Food was good although... More

Was this review helpful? Yes 1
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Mr. Felix J., Thank you for taking the time to review our property and we are very happy you enjoyed staying with us. It is nice to know that you managed to use most of our facilities and that you were pleased with all of them. Our team is happy that you appreciated their services and it will certainly... More

A TripAdvisor Member
5 of 5 stars Reviewed July 28, 2013

This hotel is amazing, quality throughout and the most helpful staff. Highly recommended hotel. Food/breakfast was perfect as is the afternoon tea. Location is in the heart of of the Xixi Wetlands which is a beautiful area and a lovely destination.

Review collected in partnership with Angsana.com

Was this review helpful? Yes
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Guest, Thank you for the great review of our property! I am glad that you managed to enjoy the Xixi Wetlands. We are very happy to be located adjacent to it so we can provide a relaxed environment for our guests. We have definitely shared your positive comments about our staff with the whole team. They all hope to... More

A TripAdvisor Member
4 of 5 stars Reviewed June 23, 2013

Generally, it is a very nice and warm hotel with excellent service as well as good for value price. If the quality of cuisine (dinner)could be improved, it will be very attractive for our whole family to visit once again.

Review collected in partnership with Angsana.com

Was this review helpful? Yes
Pascal E, General Manager at Angsana Hangzhou, responded to this review

Dear Guest, Thank you for your review and we are glad to learn that you enjoyed your stay with us and valued it well. I am sorry to see that the food was not up to your satisfaction. I hope you will have a chance to enjoy our new refreshing menu anytime soon. I am confident you will appreciate it... More

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Additional Information about Angsana Hangzhou

Address: 8 Westbrook Resort, No.21 Zijingang Road, Hangzhou 310030, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #17 of 1,816 hotels in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Angsana Hangzhou 5*
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