We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,962 Hangzhou hotels

JW Marriott Hotel Hangzhou

4.5 of 5 Hotel   |   No.28 Hushu South Road, Gongshu District, Hangzhou 310006 , China
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Earn Rewards Points!
JW Marriott Hotel Hangzhou
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added JW Marriott Hotel Hangzhou to your Saves list
Ranked #4 of 1,962 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
CMR-PRC Beijing Region, China
Write a Review

236 reviews from our community

Traveler rating
    153
    70
    10
    3
    0
See reviews for
21
22
7
86
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (236)
  • Mar-May only
    (65)
  • Jun-Aug only
    (58)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (39)
All months
Beijing Region, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was my first time staying at the JW Marriot Hangzhou. In the past, I have stayed at the Four Seasons Hangzhou, so that was my base of reference. I stayed in an Executive Suite. The room was very comfortable. The Executive Lounge had a a great view of the city, with a good selection of food. My strongest impression,... More 

Was this review helpful? Yes
London, United Kingdom
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It is one of the best 5-star hotel in Hangzhou that I stayed over the last years. Very modern and new with top quality of experience staying in a relatively large room with fine Chinese style. Excellent service provided consistently. Plenty of quality food choices for breakfast. Well worth the money you spend. Ideal for business trip and would highly... More 

Was this review helpful? Yes
Shanghai, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Big rooms and very clean ad at lest big bathroom ..))). Gym ok and swimming pool..(just same problem with some bad education guest spit in swimming pool and nobow say nothing to them.i will never understand this chinese habit.. money cannot buy education... Love to stay at the executive lounge.relaxing nice food and drinks super view and nice assistant ..specially... More 

Was this review helpful? Yes
Bangkok
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of these great 5 star hotels that can offer everything you will need. Great food, great breakfast buffet. The room was big and with a very nive and light interiour. Would love to come back and stay here again baut the location in the city is not soo good for my suppliers to pick me up. In general a... More 

Was this review helpful? Yes 1
Leeds, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have tried most of the mainstream hotels in Hangzhou over the years..this improbably the best. Very modern, well trained and helpful staff. Some small language issues but not really a problem. The rooms are clean, roomy and full of good technology...although during my visit in October the wi fi connection was poor in my room. The food is not... More 

Was this review helpful? Yes
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Probably because we are in Hangzhou and by the West Lake the rooms are a lot more oriented decorated than the usual JW Marriot. Staff are friend, room is in good size, and plenty of restaurants around the area. A bit far from West Lake if you plan to walk.

Was this review helpful? Yes
Shanghai
Top Contributor
65 reviews 65 reviews
61 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I enjoyed this hotel. The room was comfortable, and the breakfast was quite good. Service was acceptable. The location is a bit far from the key tourist areas, and taxis are hard to come by. I would stay here again.

Was this review helpful? Yes
Weston, FL
Contributor
13 reviews 13 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 11, 2014

This is the second time that I have stayed at the JW Marriott Hangzhou. I would have given this hotel a 5 star rating however upon my departure yesterday, I instructed both the concierge and valet who assisted with my luggage, that I needed a taxi to the train station. Had I been asked the simple question, "which train station?"... More 

Was this review helpful? Yes 1
Samuel Z, Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear guest, Thank you for taking time to review on our hotel. We are very sorry about the terrible experience you encountered. I believe if I were you, I would also be very disappointed as well. Our hotel management team would certainly look into it and take actions of improvement. We are surely make all of our efforts to provide... More 

Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 6, 2014

Stayed here in October for seven nights for business before starting a multi-country vacation. The staff was friendly and the rooms were large and clean. Of the seven hotels I stayed at during this business/vacation trip, the JW Marriott had the best wi-fi, TV channel options, and buffet breakfast hands down. Good selection of english tv stations, mostly news and... More 

Was this review helpful? Yes
manchester
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 29, 2014

on check in I was upgraded to a corner room as my original room wasn't ready and it was 4pm. Room was lovely, very spacious. Bathroom was extremely nice and turn down service was excellent. Buffet resteraunt had a good selection of food. Velocity sports bar was okay but sometimes love music was not that good. Staff were very friendly... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to JW Marriott Hotel Hangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Hangzhou

Address: No.28 Hushu South Road, Gongshu District, Hangzhou 310006 , China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Hotel Hangzhou 4.5*
Number of rooms: 305
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Agoda, Ctrip TA, Despegar.com, Travelocity, Marriott, Odigeo, TripOnline SA and Tingo so you can book your JW Marriott Hotel Hangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#4 Family Hotel in Hangzhou
#4 Luxury Hotel in Hangzhou
#4 Romantic Hotel in Hangzhou
#6 Business Hotel in Hangzhou
#122 Best Value Hotel in Hangzhou

189 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (140)
Viewed
View from room (5)
Viewed
Room/suite (16)
Viewed
Dining (5)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (5)
Viewed
Other (107)

Management photos: Courtesy of the property manager

Viewed
All management photos (50)
Viewed
Dining (2)
Viewed
Room/suite (8)
Viewed
Business center/function rooms (3)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Other (33)
Hotels you might also like...
Check In Check Out
Price Your Stay