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JW Marriott Hotel Hangzhou

#5 of 1,970 Hotels in Hangzhou
Certificate of Excellence
4.5 of 5
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28 Hushu South Road, Gongshu District, Hangzhou 310006, China
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JW Marriott Hotel Hangzhou
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Ranked #5 of 1,970 Hotels in Hangzhou
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Ralph R Los Angeles, California
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272 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

Great Hotel if you are looking for Western style pampering.The people in the business center are great....needed to send a number of packages by SF Freight, they completely took care of it. About a 2 kilometer walk to lake in a straight line.

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Beijing, China
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

If you go to Hangzhou as a tourist you might be a little disappointed as there's nothing typical of Hangzhou in that hotel. However, as a business traveller, you will be extremely pleased by the comfort of the room, the quality of the breakfast whether at the lounge or at he restaurant located at first floor, and the friendliness of... More 

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San Francisco
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights on business and was thoroughly impressed with the exceptional service throughout the hotel, from the Asia Bistro to the function room staff to the executive lounge. (A China-based colleague noted that this was the best hotel service he's experienced in China in years.) Of particular note was the exceedingly attentive and helpful staff in the executive lounge.... More 

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Wixom, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

Among the very best of any hotel I have stayed long term for business. I have made 3 trips to Hangzhou this year for business and stayed in this hotel each time, 3 to 4 weeks per trip. The location is great, right in the middle of downtown and within walking distance of world-class shopping, excellent restaurants and all the... More 

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Boulder, CO
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed May 20, 2015

I enjoyed this hotel very much -- especially the excellent Executive Lounge! This is a fine hotel in every aspect (much better than the JW in Shenzhen, which was stingy with both wine and soft drinks)

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London, United Kingdom
Level Contributor
97 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed May 16, 2015

Stayed two nights on a business trip, and hotel is really good. Room is clean, good size, well equiped, very comfortable beds, and the staff is very helpful. Did not try breakfast because both days had to leave very early to meetings, but had lunch in the restaurant one day and food is good. Don´t recommend the buffet.....just a-la-carte......good quality... More 

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Bloomfield Hills, Michigan
1 review
5 of 5 stars Reviewed May 13, 2015

Staff in the hotel property went out of their way to be helpful and friendly . As platinum members we also enjoyed the concierge level. The service here was the best I have seen- Warm ,friendly , immediate name recognition and day to day activity recognition and even stopping by in the hotel breakfast area (not the concierge level) to... More 

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Osaka, Japan
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 12, 2015

....in a booming, but nevertheless, easy going city. Located ideally in the center within walking distance from the Lake, Restaurants bars and shops. Rooms are very well equipped and maintained. Comfortable beds, as in all JW's. Gym well equipped, but some more cleaning materials to wipe off the machines before and after use would be welcome. The little wipes don't... More 

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Hollywood, Florida
1 review
5 of 5 stars Reviewed April 30, 2015

Always a known quality at JW! Very nice hotel with close access to downtown and west lake. The executive lounge is wonderful with beautiful views. Helios Chao, lounge manager, is superb and goes beyond to help!

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Shanghai Region, China
1 review
5 of 5 stars Reviewed April 27, 2015

JW Hangzhou is a beautiful and excellent hotel, I enjoy everytime stay there. JW always has professional and comfortable services, especially the Club Lounge staffs. Annie and Alice provided me very enjoyable service.

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