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JW Marriott Hotel Hangzhou

4.5 of 5 Hotel   |   No.28 Hushu South Road, Gongshu District, Hangzhou 310006 , China
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Ranked #5 of 1,900 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
lisaselencer China
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212 reviews from our community

Traveler rating
    137
    64
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
China
Top Contributor
125 reviews 125 reviews
44 hotel reviews
216 helpful votes 216 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Definitely it is a 5 stars hotel.When I arrived at hotel,hotel staff gave me a warm welcome.Free welcome drinks and snacks.Check-in was completed in 5 mins.My room was on the 8th floor.Had a nice view.The room was very spacious and clean.The design in the room was very oriental.Free W-fi was connected very easily in the room and in the lobby.Bathroom... More

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Hangzhou, China
1 review
5 of 5 stars Reviewed 1 week ago NEW

JW Marriot Hangzhou is the best hotel I ever stayed. The hotel service is always friendly and helpful, especially executive lounge in 26/F. Appreciate for Iris, Phoebe, Liza in executive lounge. Help me to buy medicine to cure my cold during my trip.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very grateful to the hotel all staff attentive service. Perennial outside travel life, is your enthusiasm to dissolve my tired. In particular executive lounge service personnel.I use them every day The restaurants are delicious with a wide variety of western and asian food fitting any taste. The location in the city center is also great, a quick taxi ride to... More

Was this review helpful? Yes 1
Hangzhou, China
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is about a 30 min walk to the West Lake . When you visit Hang Zhou , I think JW Marriott is the best choice of you . Close to Hang Zhou Tower .Convenient location . At high floor ,you can overview the West Lake . Exec lounge stuff is a comfortable place to stay(26th floor) .

Was this review helpful? Yes 3
Shanghai, China
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The friendliness of all the staff and the atmosphere make the J W Marriott a great base for a weekend trip to Hangzhou. Its about a 30 min walk to the West Lake and taxis can be hard to find, but walking is a much better way to see a City. The Exec Lounge has a good view and ask... More

Was this review helpful? Yes 1
Cupertino, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I love Hang Zhou, and every time I visit Hang Zhou I now stay at the JW Marriott. The hotel is quite new and beautiful. The staff is the most friendly and helpful of any hotel that I have ever been to anywhere, their goal is to make you happy from the time you first arrive until the time you... More

Was this review helpful? Yes 1
New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel is in a heart of business district. Close to many offices and mostly in 20-40 min ride to almost any part of the city. A very convenient location. You might want to take executive lounge package. Nice view of the lake from 26th floor. Exec lounge stuff is very attentive. Tip: the package gives you two hours a... More

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Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The 2nd travel in Hangzhou, I choosed JW marriott for the staying. High quality / price and nice service for all staff. I recommend the hotel and hope to visit soon.

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Washington, D.C.
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 13, 2014

Very conveniently located right at the Wulin Square area with plenty to do around the hotel location. It is about 10 minutes taxi ride from the West Lake district. The sports bar in the basement of the hotel is a great place to hang out in the evening for a cold one! The staff is very polite and well conversed... More

Was this review helpful? Yes 1
New York City, New York
Top Contributor
58 reviews 58 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 2, 2014

Rooms were a little too bright for my taste and garishly decorated -- white everywhere and very institutional feeling. This is definitely your typical business hotel, but didn't quite have that feeling of luxury or quality that JW Marriott is know to have elsewhere. The English skills of the staff were weak, leading to several wrong food orders and challenges.... More

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Kelvin W, Front Office Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Valued Guest “HK-squared”, Thank you very much for your building comment. We always consider our guests experience as a measure of achievement in our service goals. We would like to improve in managing the average foreign language skills of our colleagues. And deeply accept your notes about the room facilities, which in first place has been inspired by the... More

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Additional Information about JW Marriott Hotel Hangzhou

Address: No.28 Hushu South Road, Gongshu District, Hangzhou 310006 , China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Hotel Hangzhou 4.5*
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