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JW Marriott Hotel Hangzhou

#6 of 1,976 Hotels in Hangzhou
Certificate of Excellence
4.5 of 5
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28 Hushu South Road, Gongshu District, Hangzhou 310006, China
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1 room 1 guest
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JW Marriott Hotel Hangzhou
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286 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
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Singapore, Singapore
Level Contributor
997 reviews
271 hotel reviews
common_n_hotel_reviews_1bd8 472 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

JW is the grand dame of the Marriot brand and this one doesn't disappoint too much. The lobby is grand and stylish. I noticed that Courtyard Marriott "shared" the lobby too, or perhaps they have another one past the door. Check-in was ok, except that the international English paper I asked for never arrived the room is quite large and... More 

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Melbourne
Level Contributor
114 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Decided to stay here as I wanted to try alternative Hotel to my normal Hotel in Hangzhou. Booked an Executive room based on feedback from websites.. Room was not what I would call an executive room, actually it was small compare to other executive rooms in m normal Hotel. Facilities in the room were ok nothing special..bathroom size was good.... More 

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Samuel Z, Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear valued guest Thanks for having chosen JW Marriott Hotel Hangzhou. I appreciate your feedback on the stay experience and truly sorry for what you have been through. We have executive rooms with space from 38m2 to 52 m2. I will ensure to provide a room with larger space for your next visit. At this season, I’m happy to see... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

The room has a walk-in wardrobe, bathroom is spacious . Every service staff from Front Office, 26th floor Lounge, Fitness Centre etc are friendly, helpful and knowledgeable. Staff at 26th lounge provides helpful advice on where, when, how to go to places of interest. Wonderful to make some friends with the staff too! 24 hour fitness centre. Tourists attractions are... More 

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Helena, Montana
1 review
5 of 5 stars Reviewed 4 weeks ago

After 2 1/2 weeks in Beijing, my family of four escaped to the lovely Hangzhou JW Marriott. As a Rewards Gold member, we were upgraded to an executive level room, with access to the lounge. The Executive Lounge was phenomenal, with some of the best employees I've ever experienced. The whole hotel was a killer experience.

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Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As all Marriot hotels it has a quite high standard. I tried both restaurants in the Hotel. The Chineese asian was quite ok to reasonable prices (for China). The western style Steakhouse had a totally different price level. from 300-1200 RNB for a steak. But the steak quality was worth the high price. The location of the hotel is quite... More 

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Montreal, Canada
Level Contributor
137 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 397 helpful votes
5 of 5 stars Reviewed July 15, 2015

I had a corner room, which is slightly larger than regular rooms. Room was great, large, good lighting, walk in closet, nice big bathroom with separate bathtub and shower, good water pressure. It was also brilliant clean, much better than the standard. Internet is free and bandwidth was good (most of the times). Concierge staff is very helpful, and went... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2015

First time to stay in this JW Marriott. The location of this hotel is a little bit away from West Lake (I normally stayed next to the lake). However, the facilities are good and staff in the executive lunge were extremely friendly and helpful. Valeria, a trainee, was very helpful. Since the weather was not good during our visit, she... More 

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Greater Canberra, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 5, 2015

Located convieniently close to Westlake, the night markets and the old silk markets the JW Marriott is the place to stay. Staff are friendly and are attentive to your needs from check in to departure. As a business traveller taking advantage of the Executive Lounge I wanted for nothing as was able to relax and debrief and plan for the... More 

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Los Angeles, California
Level Contributor
3 reviews
5 of 5 stars Reviewed July 3, 2015

Great Hotel if you are looking for Western style pampering.The people in the business center are great....needed to send a number of packages by SF Freight, they completely took care of it. About a 2 kilometer walk to lake in a straight line.

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Beijing, China
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 24, 2015

If you go to Hangzhou as a tourist you might be a little disappointed as there's nothing typical of Hangzhou in that hotel. However, as a business traveller, you will be extremely pleased by the comfort of the room, the quality of the breakfast whether at the lounge or at he restaurant located at first floor, and the friendliness of... More 

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