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JW Marriott Hotel Hangzhou

#5 of 1,968 Hotels in Hangzhou
Certificate of Excellence
4.5 of 5
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28 Hushu South Road, Gongshu District, Hangzhou 310006, China
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JW Marriott Hotel Hangzhou
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Ranked #5 of 1,968 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
AlanTam25 Beijing, China
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259 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beijing, China
Top Contributor
72 reviews 72 reviews
55 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just returned from JW Marriott Hangzhou. It's an excellent business hotel. The room is large and the bed is comfortable, bathroom has separate shower and bath, and since I am staying on higher floor facing South, I could get a glimpse of the West Lake. Service is very good at this hotel. Since this is my first stay at this... More 

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Riverside, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I always have a very pleasant experience at this hotel. Very friendly staff. Victoria, who works in the lounge, was especially helpful. I will definitely stay in this hotel again when I am in the Hangzhou area.

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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Gorgeous hotel, lovely rooms, but disappointing service. For a high end hotel, one expects a high level of service. Check in process took a very long time, even with all counters open. We asked the conceirge for a restaurant recommendation; however, they neglected to inform us that the restaurant did not accept foreign credit cards. I was extremely embarrassed, as... More 

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Shanghai Region, China
1 review
5 of 5 stars Reviewed 2 weeks ago

I stay in a lot of hotel in Hangzhou, the JW Marriott Hangzhou is the best hotel I think. Every employees in the hotel will sincerely smile and service to you. Especially when you go to the Executive Lounge, Summer, Annie, Michelle, Victoria... all of them are so enthusiastic and professional. I love this hotel so much.

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Senior Contributor
29 reviews 29 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stay in a lot of Marriott's. And the JW in Hangzhou is one of the best Marriott properties anywhere. I have never seen so many employees in one hotel who are sincerely committed to the customers and the hotel brand. It is amazing to sit in the lobby and watch how they respond and react. The Executive Lounge is... More 

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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I cannot say enough about the executive lounge. The view, the staff, the food and drinks...all were awesome. I talk about my stay at this hotel all of the time. Everyone was really nice. The staff goes above and beyond to meet your needs. I wish every JW Marriott was like this one.

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Shanghai Region, China
1 review
5 of 5 stars Reviewed 3 weeks ago

Just loved the executive lounge at this hotel. There is great view to the West Lake, good food and excellent hospitality. Like to say special thanks to Coco as she makes us feel right at home. This is an especially relaxing place to be after escaping from the chaotic crowds at the West Lake. The room is typical JW standard,... More 

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Hangzhou, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 5, 2015

Executive lounge is the best place to stay in the hotel. There is a great view of West Lake, friendly employee like Annie Ni, good food even there is a dumpling on Lantern Festival. Appreciate such a well-managed hotel and love to stay.

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San Diego, California
Top Contributor
65 reviews 65 reviews
61 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 25, 2015

Having this hotel for the spring festival in China, I impressed the great service, luxury room of this hotel. The lounge located at the top floor was very nice. You may see West Lake directly. Also, lounge offers complimentary afternoon tea which were very good. But the selection was limited, maybe because of the holiday season. The stuff was really... More 

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California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 23, 2015

This is a great Marriott property, but don't expect the typical JW experience. However, one can't fault the hotel as they cater to the local population who obviously can bring more revenue. What does this mean?..the executive lounge is phenomenal, but come happy hour it's crammed with people who scramble to fill their plates with every bit of food put... More 

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