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All 1,900 Hangzhou hotels

JW Marriott Hotel Hangzhou

4.5 of 5 Hotel   |   No.28 Hushu South Road, Gongshu District, Hangzhou 310006 , China
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Ranked #6 of 1,900 hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Aitchisonian Washington, D.C.
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201 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Washington, D.C.
17 reviews 17 reviews
14 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very conveniently located right at the Wulin Square area with plenty to do around the hotel location. It is about 10 minutes taxi ride from the West Lake district. The sports bar in the basement of the hotel is a great place to hang out in the evening for a cold one! The staff is very polite and well conversed... More

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New York City, New York
Top Contributor
56 reviews 56 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms were a little too bright for my taste and garishly decorated -- white everywhere and very institutional feeling. This is definitely your typical business hotel, but didn't quite have that feeling of luxury or quality that JW Marriott is know to have elsewhere. The English skills of the staff were weak, leading to several wrong food orders and challenges.... More

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Kelvin W, Front Office Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Valued Guest “HK-squared”, Thank you very much for your building comment. We always consider our guests experience as a measure of achievement in our service goals. We would like to improve in managing the average foreign language skills of our colleagues. And deeply accept your notes about the room facilities, which in first place has been inspired by the... More

Hangzhou, China
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff is very nice and helpful, the concierge helped us to arrange the tour around the city, the rooms are beautiful and the food is excellent quality. if i travel again to this city i will stay in JW Marriott.

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Hyderabad, India
1 review
4 of 5 stars Reviewed July 17, 2014

Hangzhou is a industrial + tourist city in form of West Lake. This hotel is little away from West Lake , Hangzhou. Hence a little quite and away from hustle near West Lake. Also it is not in the downtown area where the major industrial activity happens. But it is near the Cultural Plaza and Yanan Road.Which is also heart... More

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Raleigh, North Carolina
1 review
5 of 5 stars Reviewed July 14, 2014

My husband and I stayed here 3 weekends in a row and had a perfect stay each time. The front desk staff has the right blend of professional and personal attention to guests, the executive floor staff remembered our preferences from the start, and the cleaning staff was attentive and kept the room spotless. The doormen were very helpful with... More

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Cedar Rapids, Iowa
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 26, 2014

This hotel was roughly equivalent to the four other 5-star hotels the tour company booked me into during my China vacation, and like all the others it catered to the hedonist in me. The lobby was opulent, the staff was helpful, check-in went smoothly, the room was more than any human has a right to ask for, the bath and... More

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Melbourne, Australia
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 1, 2014

Attended a conference at the marriott Hangzhou and was impressed with the hotel.. It is relatively new, within walking distance of upmarket shops and the famous lake. The room was generous with lots of attention to providing needed amenity.. The staff were friendly and helpful and everyone had some level of English.. The breakfast was good and extensive but 1... More

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Altavista, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 1, 2014

Great place to stay, beautiful room and nice view of the city. Well decorated, many English speakers employed by the hotel to assist you. Breakfast wonderful, beautifully decorated. $735 for 3 nights, if ever go back would probably try the Courtyard next door, about half the price and appears to be just as nice. But the breakfast might make the... More

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Chicago, Illinois
Top Contributor
54 reviews 54 reviews
54 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed April 30, 2014

The original reservation for two rooms was with the Courtyard. Check in was handled with very happy, friendly staff. When I entered my assigned room, it appeared that there was already a guest assigned to that room. As a result I went back to the lobby to request a new room. The person I originally spoke with was the front... More

Was this review helpful? Yes 1
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 28, 2014

The rooms at this hotel are fantastically huge. My corner room was well decorated - spacious bedroom, large walk-in closet, and nicely equipped bathroom with a great tub. Where this hotel falls short is in attention to service. Don't go to the ill-named Velocity Bar if you expect speed!

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Additional Information about JW Marriott Hotel Hangzhou

Address: No.28 Hushu South Road, Gongshu District, Hangzhou 310006 , China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Hotel Hangzhou 4.5*
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182 photos of this hotel

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Room/suite (16)
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Dining (2)
Room/suite (8)
Business center/function rooms (3)
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Pool/beach area (1)
Other (33)
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Hotel Style
#4 Family Hotel in Hangzhou #6 Luxury Hotel in Hangzhou #7 Business Hotel in Hangzhou #8 Romantic Hotel in Hangzhou #135 Best Value Hotel in Hangzhou
Hotel Class
Official Description (provided by the hotel)
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
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  • At what time does the pool open each day?

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