We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Hotel Hangzhou

#6 of 1,998 Hotels in Hangzhou
Certificate of Excellence
5.0 of 5
Hotel website
Hotel deals
Hotel packages
28 Hushu South Road, Gongshu District, Hangzhou 310006, China
Special Offer
5th Anniversary Promotion
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Best prices for:1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
JW Marriott Hotel Hangzhou
View Map
Add Photo Write a Review

314 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Washington DC, District of Columbia
Level Contributor
110 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this Marriott in the past and was happy to return again. The staff is great, always willing to do anything to make you comfortable. Room was comfortable, housekeepers could do a better job vacuuming in corners. Also the shower leaked onto the floor every day, not matter what I tried to do. Lounge is nice though not... More 

Helpful?
Thank WheelzUpGal
London
Level Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Usually stay at the Hyatt Regency so wasn't expecting much. Comfortable light bedroom.Nice bathroom.Although buffet seemed tacky, actually the food was good and very reasonably priced. Breakfast very good, Convenient for local shopping mall with Italian, Thai restaurants. wouldn't mind staying there again.

Helpful?
Thank SSpade
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This is not a luxury stay! Staff is super friendly and nice and that saves it. Rooms are just okay, some public facilities are absolutely great while others are horrible. But the swimming pool totally ruined it for me. No drinks or snacks service at all there! Downgrade your expectations from luxury to a good upscale experience and you wont... More 

Helpful?
Thank Daniel E
Mary z, Front Office Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear guest, We’re very grateful that you could share with us the issues you encountered at our hotel, so we could have the opportunity to improve and regain your confident in us. We always do our best to provide consistently outstanding service to our guests, and we’re very sorry that we were not able to achieve this with you. Your... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 16, 2015 via mobile

Great luxurious hotel, lovely friendly staff, felt safe walking around the area. Food choices were wide so something for everyone to eat. No additional charge for room service. Luxury shops located nearby.

Helpful?
Thank AngieAngi
Birch Bay, Washington
Level Contributor
169 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
5 of 5 stars Reviewed December 1, 2015

We recently spent seven nights at this property and couldn't have enjoyed it more. Our room was large and comfortable, and we were fortunate to have a view of West Lake, weather permitting. The bathroom featured a soaker tub and a large separate shower, both positively luxurious. Because of the length of our stay, we spent some time most evenings... More 

Helpful?
Thank No_Fixed_Address
Shanghai, China
Level Contributor
75 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed November 24, 2015

Stayed here for a weekend while family members came to Hangzhou. Decided to book this hotel due to Marriott Gold status and wanting to try a new hotel. Upon arrival, they upg me to a executive room which is right on the same level of the lounge. Very easy access to the lounge and wasn't noisy at all. View from... More 

Helpful?
Thank samandjet
Santiago, Region Metropolitana, Chile
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 18, 2015 via mobile

I arrive this week to this hotel and is quiet clean and service very kind. Is near to mall and lake to visit without a long trip. Hangzhou is very near to shanhai also. Between both cities is possible to see a lot of places.

Helpful?
Thank Alexis R
Nieuw-Vennep, The Netherlands
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 11, 2015

Very good hotel with excellent gym and sauna. You can walk to the lake. Right next door you have mr. King a bar with live music. The Dutch intern is a lovely young guy who is eager to help you with everything.

Helpful?
Thank Karin M
Chalfont, Pennsylvania
Level Contributor
157 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed November 1, 2015 via mobile

I have stayed at the JW Marriott for business a couple of times and it is a very nice option within Hangzhou. The rooms a recently renovated, have every modern convenience for the business traveller, fantastic showers (essential for westerners after the long trip), and the buffet style restaurant option extremely convenient for either breakfast or something quick to eat... More 

Helpful?
1 Thank JTM125
Dubai, United Arab Emirates
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 25, 2015 via mobile

Very good hotel.. Room size and cleanness is very good.. Lobby is nice.. Staff are nice but their English is poor.. Breakfast is good but not enough choices especially for muslims .. the lunch is expensive.. Taxis easily can be arranged by the staff through ipad.

Helpful?
Thank Jasimalmidfa
Questions? Get answers from hotel staff and past guests. Ask a question

207 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (156)
Viewed
View from room (6)
Viewed
Room/suite (16)
Viewed
Dining (5)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (5)
Viewed
Other (122)

Management photos: Courtesy of the property manager

Viewed
All management photos (51)
Viewed
Business center/function rooms (4)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (3)
Viewed
Dining (5)
Viewed
Room/suite (5)
Viewed
Other (33)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Hangzhou hotels
0.7 mi away
Wyndham Grand Plaza Royale Hangzhou
1.2 mi away
Hyatt Regency Hangzhou
Hyatt Regency Hangzhou
#9 of 1,998 in Hangzhou
4.5 of 5 stars 748 reviews
0.0 mi away
Courtyard by Marriott Hangzhou Wulin
Show Prices
Show Prices
Show Prices
0.8 mi away
The East Hotel Hangzhou
The East Hotel Hangzhou
#4 of 1,998 in Hangzhou
4.5 of 5 stars 219 reviews
2.4 mi away
Four Seasons Hangzhou at West Lake
1.8 mi away
Sofitel Hangzhou Westlake
Sofitel Hangzhou Westlake
#20 of 1,998 in Hangzhou
4.0 of 5 stars 443 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay