We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,968 Hangzhou hotels

JW Marriott Hotel Hangzhou

4.5 of 5 Hotel   |   No.28 Hushu South Road, Gongshu District, Hangzhou 310006 , China
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Earn Rewards Points!
JW Marriott Hotel Hangzhou
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
You added JW Marriott Hotel Hangzhou to your Saves list
Ranked #5 of 1,968 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Yenhoang Paris, France
Write a Review

238 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Paris, France
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a beautiful room with a lovely view. The staff were pleasant and more than eager to help make our stay (even more) perfect. Breakfast which was included was fantastic with plenty of mouth-watering choices. Great job, Marriott!

Was this review helpful? Yes
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in the cheaper section of the hotel but still very luxurious and comfortable. Still used the same amenities like the pool , steam room and gym as the higher paying guests.. The hotel Food was very good. and served great breakfasts (western) and good value for money dinners. Staff also very friendly and helpful. Does not compare to... More 

Was this review helpful? Yes
Beijing Region, China
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 13, 2014

This was my first time staying at the JW Marriot Hangzhou. In the past, I have stayed at the Four Seasons Hangzhou, so that was my base of reference. I stayed in an Executive Suite. The room was very comfortable. The Executive Lounge had a a great view of the city, with a good selection of food. My strongest impression,... More 

Was this review helpful? Yes
London, United Kingdom
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 12, 2014

It is one of the best 5-star hotel in Hangzhou that I stayed over the last years. Very modern and new with top quality of experience staying in a relatively large room with fine Chinese style. Excellent service provided consistently. Plenty of quality food choices for breakfast. Well worth the money you spend. Ideal for business trip and would highly... More 

Was this review helpful? Yes
Shanghai, China
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 1, 2014

Big rooms and very clean ad at lest big bathroom ..))). Gym ok and swimming pool..(just same problem with some bad education guest spit in swimming pool and nobow say nothing to them.i will never understand this chinese habit.. money cannot buy education... Love to stay at the executive lounge.relaxing nice food and drinks super view and nice assistant ..specially... More 

Was this review helpful? Yes
14 reviews 14 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 21, 2014

One of these great 5 star hotels that can offer everything you will need. Great food, great breakfast buffet. The room was big and with a very nive and light interiour. Would love to come back and stay here again baut the location in the city is not soo good for my suppliers to pick me up. In general a... More 

Was this review helpful? Yes 1
Leeds, United Kingdom
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 19, 2014

I have tried most of the mainstream hotels in Hangzhou over the years..this improbably the best. Very modern, well trained and helpful staff. Some small language issues but not really a problem. The rooms are clean, roomy and full of good technology...although during my visit in October the wi fi connection was poor in my room. The food is not... More 

Was this review helpful? Yes
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 17, 2014

Probably because we are in Hangzhou and by the West Lake the rooms are a lot more oriented decorated than the usual JW Marriot. Staff are friend, room is in good size, and plenty of restaurants around the area. A bit far from West Lake if you plan to walk.

Was this review helpful? Yes
Top Contributor
65 reviews 65 reviews
61 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed November 15, 2014

I enjoyed this hotel. The room was comfortable, and the breakfast was quite good. Service was acceptable. The location is a bit far from the key tourist areas, and taxis are hard to come by. I would stay here again.

Was this review helpful? Yes
Weston, FL
13 reviews 13 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 11, 2014

This is the second time that I have stayed at the JW Marriott Hangzhou. I would have given this hotel a 5 star rating however upon my departure yesterday, I instructed both the concierge and valet who assisted with my luggage, that I needed a taxi to the train station. Had I been asked the simple question, "which train station?"... More 

Was this review helpful? Yes 1
Samuel Z, Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear guest, Thank you for taking time to review on our hotel. We are very sorry about the terrible experience you encountered. I believe if I were you, I would also be very disappointed as well. Our hotel management team would certainly look into it and take actions of improvement. We are surely make all of our efforts to provide... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to JW Marriott Hotel Hangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Hangzhou

Address: No.28 Hushu South Road, Gongshu District, Hangzhou 310006 , China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Hotel Hangzhou 4.5*
Number of rooms: 305
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Agoda, Hotels.com, Despegar.com, Ctrip TA, Marriott, Odigeo, TripOnline SA and Tingo so you can book your JW Marriott Hotel Hangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Romantic Hotel in Hangzhou
#4 Family Hotel in Hangzhou
#5 Luxury Hotel in Hangzhou
#6 Business Hotel in Hangzhou
#116 Best Value Hotel in Hangzhou

190 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (140)
View from room (5)
Room/suite (16)
Dining (5)
Hotel & grounds (2)
Bathroom (5)
Other (107)

Management photos: Courtesy of the property manager

All management photos (50)
Dining (2)
Room/suite (8)
Business center/function rooms (3)
Hotel & grounds (3)
Pool/beach area (1)
Other (33)
Hotels you might also like...
Check In Check Out
Price Your Stay