We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,893 Hangzhou hotels

JW Marriott Hotel Hangzhou

4.5 of 5 Hotel   |   No.28 Hushu South Road, Gongshu District, Hangzhou 310006 , China
Hotel website
Hotel deals
Hotel amenities
Special Offer
Earn Rewards Points
Save Saved
You added JW Marriott Hotel Hangzhou to your Saves list
JW Marriott Hotel Hangzhou
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
95%
Ranked #5 of 1,893 hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
olivia m Hangzhou, China
  • Overview
  • Reviews (199)
  • Photos (182)
  • Amenities
  • Q&A
  • Room tips (31)
  • Location
  • More
Write a Review

199 people have reviewed this hotel

Traveler rating
    126
    63
    8
    2
    0
See reviews for
20
18
4
62
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Hangzhou, China
1 review
5 of 5 stars Reviewed 5 days ago NEW

The staff is very nice and helpful, the concierge helped us to arrange the tour around the city, the rooms are beautiful and the food is excellent quality. if i travel again to this city i will stay in JW Marriott.

Was this review helpful? Yes
Hyderabad, India
1 review
4 of 5 stars Reviewed 1 week ago

Hangzhou is a industrial + tourist city in form of West Lake. This hotel is little away from West Lake , Hangzhou. Hence a little quite and away from hustle near West Lake. Also it is not in the downtown area where the major industrial activity happens. But it is near the Cultural Plaza and Yanan Road.Which is also heart... More

Was this review helpful? Yes
Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here 3 weekends in a row and had a perfect stay each time. The front desk staff has the right blend of professional and personal attention to guests, the executive floor staff remembered our preferences from the start, and the cleaning staff was attentive and kept the room spotless. The doormen were very helpful with... More

Was this review helpful? Yes
Cedar Rapids, Iowa
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was roughly equivalent to the four other 5-star hotels the tour company booked me into during my China vacation, and like all the others it catered to the hedonist in me. The lobby was opulent, the staff was helpful, check-in went smoothly, the room was more than any human has a right to ask for, the bath and... More

Was this review helpful? Yes 1
Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 1, 2014

Attended a conference at the marriott Hangzhou and was impressed with the hotel.. It is relatively new, within walking distance of upmarket shops and the famous lake. The room was generous with lots of attention to providing needed amenity.. The staff were friendly and helpful and everyone had some level of English.. The breakfast was good and extensive but 1... More

Was this review helpful? Yes
Altavista, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 1, 2014

Great place to stay, beautiful room and nice view of the city. Well decorated, many English speakers employed by the hotel to assist you. Breakfast wonderful, beautifully decorated. $735 for 3 nights, if ever go back would probably try the Courtyard next door, about half the price and appears to be just as nice. But the breakfast might make the... More

Was this review helpful? Yes
Chicago, Illinois
Top Contributor
54 reviews 54 reviews
54 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed April 30, 2014

The original reservation for two rooms was with the Courtyard. Check in was handled with very happy, friendly staff. When I entered my assigned room, it appeared that there was already a guest assigned to that room. As a result I went back to the lobby to request a new room. The person I originally spoke with was the front... More

Was this review helpful? Yes 1
Wisconsin
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 28, 2014

The rooms at this hotel are fantastically huge. My corner room was well decorated - spacious bedroom, large walk-in closet, and nicely equipped bathroom with a great tub. Where this hotel falls short is in attention to service. Don't go to the ill-named Velocity Bar if you expect speed!

Was this review helpful? Yes 1
Rome, Italy
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 24, 2014

This is a fantastic hotel with a glamorous lobby, lavish decorations and perfect service. Rooms are spacious and they were very clean. we were upgraded the first two nights to a junior suite. Facilities are excellent, the gym has state of the art equipment. Breakfast was excellent and those working there were very attentive. The hotel is located in a... More

Was this review helpful? Yes
Mashad, Iran
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 3, 2014

Good Hotel, the problem was I booked non smoking but I smell smoking I call reception they changed room immediately, I appreciated. The location is very good and the spa was nice, a bit expensive. The room was nice

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage JW Marriott Hotel Hangzhou, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to JW Marriott Hotel Hangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Hangzhou

Address: No.28 Hushu South Road, Gongshu District, Hangzhou 310006 , China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Hotel Hangzhou 4.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Marriott, Orbitz, Tingo, BookingOdigeoWL, Hotels.com, Agoda, Ctrip DaoDao, Otel and Venere so you can book your JW Marriott Hotel Hangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

182 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (133)
Viewed
View from room (5)
Viewed
Room/suite (16)
Viewed
Dining (5)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (5)
Viewed
Other (100)

Management photos: Courtesy of the property manager

Viewed
All management photos (50)
Viewed
Dining (2)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Other (36)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Family Hotel in Hangzhou #5 Luxury Hotel in Hangzhou #7 Business Hotel in Hangzhou #7 Romantic Hotel in Hangzhou #140 Best Value Hotel in Hangzhou
Hotel Class
Official Description (provided by the hotel)
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. ... more   less 
Number of rooms
305

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer