We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Hangzhou CBD

4.0 of 5
Hotel website
Hotel deals
No.20 Qianchao Road, Jianggan District, Jianggan District, Hangzhou 310016, China
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for:1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Holiday Inn Hangzhou CBD
View Map
Add Photo Write a Review

96 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Hong Kong, China
Level Contributor
75 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stay there for 2 nights business trip. Nothing around the hotel, even restaurant (the close shopping mall has restaurant need to walk 20 mins). Hotel only have a small restaurant and provide limit choice, and not tasty. Room is fine, restroom is pretty small even stay at the suite. Staff are not helpful. Overall not recommend,

Helpful?
Thank K L
Seoul
Level Contributor
3 reviews
3 of 5 stars Reviewed October 9, 2015

Not bad Holiday Inn in new CBD area - great executive rooms with living, bedroom and kitchenette. Breakfast below expectations - coffee machine broken for a few weeks already. Sauna should be switched on during peak hours. Overall recommendable for long stays in new CBD.

Helpful?
Thank ST1279
effie t, Manager at Holiday Inn Hangzhou CBD, responded to this review

Honored guests, thank you very much for your satisfied with the hotel service, we will, as always, improve the quality of service, let every hotel guests to feel at home, in order to give its guests more high quality, comfortable service experience, the hotel is to upgrade facilities, sincerely welcome you to check in again, to feel the progress of... More 

Ho Chi Minh City, Vietnam
2 reviews
3 of 5 stars Reviewed October 8, 2015

Good for long stays, overall impressed by the rooms - service is average also English levels need to be improved. WIFI unstable, coffee machine for breakfast already broken for a few weeks. Sauna should be switched on during peak hours, gym has mosquitos.

Helpful?
Thank Stephan T
effie t, Manager at Holiday Inn Hangzhou CBD, responded to this review

Warm greeting from Holiday Inn Hangzhou CBD Hotel,thank you for choosing our hotel for your stay during your travel time in Hangzhou City, Your comments is highly valuable for us,and our hotel management attaches great importance to your comments ,we will keep on going to improve our service quality to satisfy our valued guest like you . We are looking... More 

Shanghai, China
Level Contributor
70 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed August 22, 2015

Stayed in this hotel one night on a business trip. Checkin was relatively effiecient. Unfortunately they had to call me back after the checkin again claiming that they needed another copy of my passport as the first one had too low quality. I was upgraded to en executive suite which was nice. The room was one bedroom one livingroom type... More 

Helpful?
Thank clemenzaist
effie t, Manager at Holiday Inn Hangzhou CBD, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

Hale, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 17, 2015

I staying here for 6 nights. the staff were very polite and they did upgrade me to a business suite or similar. the room was very nice. they only gave me 1 complimentary drink whereas other holiday inns in china always gave me 1 for each night. breakfast was very expensive at 115rmb and not a great deal of choice... More 

Helpful?
Thank samirs64
CBDHI, Front Office Manager at Holiday Inn Hangzhou CBD, responded to this review

Warmest greeting from Hangzhou CBD Holiday Inn hotel, thank you for choosing our hotel to stay during your travel time in Hangzhou city. We are very sorry for the bad stay experience which you encountered in our hotel, especially for the bad dining experience. we already responded the complaint to our hotel management, we assure you that we will enhance... More 

Tel aviv
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 29, 2015 via mobile

There were many things I didn't like, none of them terrible but when you sum it up, the stay wasn't pleasant. Rooms are old and well maintained but you fell it's old. In some sections of the hotel they close light to save electricity. In other the people that work there are not doing what they are suppose to do.... More 

Helpful?
Thank ballista
CBDHI, Rooms Manager at Holiday Inn Hangzhou CBD, responded to this review

Warmest greeting from Holiday Inn Hangzhou CBD Hotel, thank you for choosing our hotel for your stay during your travel time in Hangzhou City, I am sorry to learn that you encountered such bad experience in our hotel, your comments is highly valuable for us to improve our service quality to satisfy our guest, we will enhance both software and... More 

Bristol, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 17, 2014 via mobile

This is a very nice hotel, well equipped with swimming pool and gym, rooms are very good modern and have Internet access most places, only restrictions on this are the Chinese government on Facebook and Google, which you can get round if you want. The staff are hard work, however much you try, the attitude is not great, I am... More 

Helpful?
Thank Robbie586
CBDHI, Manager at Holiday Inn Hangzhou CBD, responded to this review

Warmest greeting from Hangzhou CBD Holiday Inn hotel, thank you for choosing our hotel to stay during your travel time in Hangzhou city. We are very sorry for the bad stay experience which you encountered in our hotel, especially for the bad dining experience. we already responded the complaint to our hotel management, we assure you that we will enhance... More 

Shanghai, China
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 4, 2014 via mobile

stayed here now for the second time for our October holidays. We like it because it is spacious and less crowded than town. The rooms especially the suites are very comfortable with full facilities including washing machine and light cooking. Great if you are coming for an extended stay with a family. The hotel has free parking and also a... More 

Helpful?
Thank chow tien w
CBDHI, Manager at Holiday Inn Hangzhou CBD, responded to this review

Warmest greeting from Hangzhou CBD Holiday Inn hotel, thank you for choosing our hotel to stay during your travel time in Hangzhou city. We are sorry for the bad experience which you encountered during your stay, we will further enhance our service quality to improve our valued guest stay experience. Our hotel is close to Hangzhou east railway station,very convenient... More 

Sydney
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 30, 2014

We were on a pre-booked holiday, so this was not a hotel that was chosen by us. When we arrived it was a pleasant surprise to see that the hotel is modern and spacious. Staff were helpful and the room we were in was a suite with views over a modern new residential area and beyond. The rooms were clean... More 

Helpful?
Thank OxDocGuy
CBDHI, Manager at Holiday Inn Hangzhou CBD, responded to this review

Warmest greeting from Hangzhou CBD Holiday Inn hotel, thank you for choosing our hotel to stay during your travel time in Hangzhou city. Our hotel is close to Hangzhou east railway station,very convenient for your travel and business, meanwhile, our hotel is close to Qiantang river, you will enjoy beautiful river scenery just a few minutes walk later, nicest Mix... More 

Yucaipa, CA
Level Contributor
115 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed April 30, 2014 via mobile

Starting with family vacations to Florida in the 1960's, I have stayed in many Holiday Inns in the US. The other reviewer must be exaggerating when he termed this "The best Holiday Inn!" After staying here for three days on business, I agree, this is the best Holiday Inn I have ever stayed at! I suspect that in the US,... More 

Helpful?
1 Thank Dan_Yucaipa_CA
CBDHI, Manager at Holiday Inn Hangzhou CBD, responded to this review

Warmest greeting from Holiday Inn Hangzhou CBD Hotel, thank you for choosing our hotel for your stay during your travel time in Hangzhou City. We wish you have a wonderful trip in Hangzhou and a safe trip back home, we are glad that you have enjoyed your stay in your hotel and highly commended our hotel, your comments is very... More 

Questions? Get answers from hotel staff and past guests. Ask a question

69 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (39)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (3)
Viewed
Other (26)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Room/suite (9)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (2)
Viewed
Dining (2)
Viewed
Hotel & grounds (2)
Viewed
Other (14)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Hangzhou hotels
2.7 mi away
Holiday Inn Hangzhou City Center
5.8 mi away
Holiday Inn Xiaoshan Hangzhou
Holiday Inn Xiaoshan Hangzhou
#44 of 1,998 in Hangzhou
4.0 of 5 stars 138 reviews
3.1 mi away
Zhejiang International Hotel
Zhejiang International Hotel
#43 of 1,998 in Hangzhou
4.0 of 5 stars 104 reviews
Show Prices
Show Prices
Show Prices
5.5 mi away
Holiday Inn Express Hangzhou Huanglong
1.1 mi away
InterContinental Hangzhou
InterContinental Hangzhou
#13 of 1,998 in Hangzhou
4.5 of 5 stars 244 reviews
6.0 mi away
New Century Grand Hotel
New Century Grand Hotel
#18 of 1,998 in Hangzhou
4.5 of 5 stars 648 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay