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Holiday Inn Hangzhou CBD

4.0 of 5
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No.20 Qianchao Road, Jianggan District, Jianggan District, Hangzhou 310016, China
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Holiday Inn Hangzhou CBD
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Ranked #42 of 1,975 Hotels in Hangzhou
A recent review
3 of 5 stars Reviewed May 17, 2015
samirs64 Hale, United Kingdom
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91 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hale, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed May 17, 2015

I staying here for 6 nights. the staff were very polite and they did upgrade me to a business suite or similar. the room was very nice. they only gave me 1 complimentary drink whereas other holiday inns in china always gave me 1 for each night. breakfast was very expensive at 115rmb and not a great deal of choice... More 

Was this review helpful? Yes
CBDHI, Front Office Manager at Holiday Inn Hangzhou CBD, responded to this review

Warmest greeting from Hangzhou CBD Holiday Inn hotel, thank you for choosing our hotel to stay during your travel time in Hangzhou city. We are very sorry for the bad stay experience which you encountered in our hotel, especially for the bad dining experience. we already responded the complaint to our hotel management, we assure you that we will enhance... More 

Tel aviv
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 29, 2015

There were many things I didn't like, none of them terrible but when you sum it up, the stay wasn't pleasant. Rooms are old and well maintained but you fell it's old. In some sections of the hotel they close light to save electricity. In other the people that work there are not doing what they are suppose to do.... More 

Was this review helpful? Yes
CBDHI, Rooms Manager at Holiday Inn Hangzhou CBD, responded to this review

Warmest greeting from Holiday Inn Hangzhou CBD Hotel, thank you for choosing our hotel for your stay during your travel time in Hangzhou City, I am sorry to learn that you encountered such bad experience in our hotel, your comments is highly valuable for us to improve our service quality to satisfy our guest, we will enhance both software and... More 

Bristol, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 17, 2014 via mobile

This is a very nice hotel, well equipped with swimming pool and gym, rooms are very good modern and have Internet access most places, only restrictions on this are the Chinese government on Facebook and Google, which you can get round if you want. The staff are hard work, however much you try, the attitude is not great, I am... More 

Was this review helpful? Yes
CBDHI, Manager at Holiday Inn Hangzhou CBD, responded to this review

Warmest greeting from Hangzhou CBD Holiday Inn hotel, thank you for choosing our hotel to stay during your travel time in Hangzhou city. We are very sorry for the bad stay experience which you encountered in our hotel, especially for the bad dining experience. we already responded the complaint to our hotel management, we assure you that we will enhance... More 

Shanghai, China
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 4, 2014 via mobile

stayed here now for the second time for our October holidays. We like it because it is spacious and less crowded than town. The rooms especially the suites are very comfortable with full facilities including washing machine and light cooking. Great if you are coming for an extended stay with a family. The hotel has free parking and also a... More 

Was this review helpful? Yes
CBDHI, Manager at Holiday Inn Hangzhou CBD, responded to this review

Warmest greeting from Hangzhou CBD Holiday Inn hotel, thank you for choosing our hotel to stay during your travel time in Hangzhou city. We are sorry for the bad experience which you encountered during your stay, we will further enhance our service quality to improve our valued guest stay experience. Our hotel is close to Hangzhou east railway station,very convenient... More 

Sydney
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 31, 2014

We were on a pre-booked holiday, so this was not a hotel that was chosen by us. When we arrived it was a pleasant surprise to see that the hotel is modern and spacious. Staff were helpful and the room we were in was a suite with views over a modern new residential area and beyond. The rooms were clean... More 

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CBDHI, Manager at Holiday Inn Hangzhou CBD, responded to this review

Warmest greeting from Hangzhou CBD Holiday Inn hotel, thank you for choosing our hotel to stay during your travel time in Hangzhou city. Our hotel is close to Hangzhou east railway station,very convenient for your travel and business, meanwhile, our hotel is close to Qiantang river, you will enjoy beautiful river scenery just a few minutes walk later, nicest Mix... More 

Yucaipa, CA
Level Contributor
85 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed April 30, 2014 via mobile

Starting with family vacations to Florida in the 1960's, I have stayed in many Holiday Inns in the US. The other reviewer must be exaggerating when he termed this "The best Holiday Inn!" After staying here for three days on business, I agree, this is the best Holiday Inn I have ever stayed at! I suspect that in the US,... More 

Was this review helpful? Yes 2
CBDHI, Manager at Holiday Inn Hangzhou CBD, responded to this review

Warmest greeting from Holiday Inn Hangzhou CBD Hotel, thank you for choosing our hotel for your stay during your travel time in Hangzhou City. We wish you have a wonderful trip in Hangzhou and a safe trip back home, we are glad that you have enjoyed your stay in your hotel and highly commended our hotel, your comments is very... More 

Hk
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 28, 2014

Stayed in this hotel because it was near by the office. Its not close to anywhere for food, the room is fairly similar to the other Holiday Inn hotel in Hangzhou. Internet access was ok, didn't have much issues. Breakfast was better than I thought, just hoping that there would be expresso coffees for breakfast.

Was this review helpful? Yes
CBDHI, Manager at Holiday Inn Hangzhou CBD, responded to this review

Warm greeting from Holiday Inn Hangzhou CBD, thank you for choosing our hotel for your stay during your travel time in Hangzhou City, your comments is valuable for us to improve our service, we will keep on going to enhance our management to meet our guests' needs, looking forward to your future arrival. More 

Singapore
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed March 13, 2014 via mobile

Stayed here for 1 night just to visit Westlake and see the show Impression Westlake. Did not receive any upgrade though being gold member. Was given a free welcome drink coupon and when we asked the restaurant staff she just pointed to a fridge and told us to take a canned drink from it. Overall room was spacious and clean.... More 

Was this review helpful? Yes
CBDHI, Manager at Holiday Inn Hangzhou CBD, responded to this review

Warm greeting from Holiday Inn Hangzhou CBD, thank you for your stay in our hotel during your travel time in Hangzhou city, we are very sorry for the experience you encounted in our hotel during your stay,and apologize to you about the bad experience caused by our restaurant service,your comments is valuable for us, we will keep on goning to... More 

1 review
2 of 5 stars Reviewed February 2, 2014 via mobile

This hotel is very clean,but uncomfortable. The air-condition is centralized and all the room are set up at 28 degree in Feb. It was too hot but can not lower down the temperature of our room. Also,the hotels resau

Was this review helpful? Yes
CBDHI, Manager at Holiday Inn Hangzhou CBD, responded to this review

Warm greeting from Holiday Inn Hotel Hangzhou CBD, thank you for choosing our hotel for your stay during your travel time in Hangzhou city, we are sorry about the inconvenience caused by the air-conditioner to you, we will adjust the system to improve the room temperature and we will keep on going to improve our service to meet our valued... More 

London
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed November 21, 2013

Stayd for four nights in this very good, 4 star equivalent hotel and found that it provided all the required services without any fuss. No bar but otherwise everything one needed. A good multi-cultural breakfast. Not particularly well located for access to shops and the tourist areas and Hangzhou's dreadful traffic jams meant getting around was vey frustrating.

Was this review helpful? Yes 1
CBDHI, Manager at Holiday Inn Hangzhou CBD, responded to this review

Thank you for choosing our hotel to stay, your comments is valuable for us to improve our service, looking forward to your future arrival. More 

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