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All 1,900 Hangzhou hotels

Four Seasons Hangzhou at West Lake

5.0 of 5 Hotel   |   No.5 Lingyin Road, Hangzhou 310013, China
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Ranked #3 of 1,900 hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Glenn-P-Tokyo Shanghai, China
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271 people have reviewed this hotel

Traveler rating
    213
    34
    16
    5
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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English first
Shanghai, China
Top Contributor
50 reviews 50 reviews
12 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed yesterday NEW

Sorry, we didn't stay here, but the grounds and the staff's service attitude makes us want to. However, we went to the Chinese restrurant for lunch and it was fantastic! They specializes in Hangzhou food and the specifies page on the menu was well thought out. Try the pork and bamboo dish that is shaped like a pyramid, and also... More

Was this review helpful? Yes
Shanghai, China
1 review
5 of 5 stars Reviewed 3 weeks ago

We just returned from our second stay at this exquisite hotel. The rooms are spacious, elegant and impeccably appointed. The service is outstanding - all of the Four Seasons personnel are welcoming, friendly, and eager to assist you. The spa facilities are lovely and again, the service is outstanding. The outdoor infinity pool is beautiful and a wonderful place to... More

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Lindsay M, I hardly know how to thank you enough for taking the trouble to send such a kind review about the hotel! It was very kind of you. As a return guest, you are obviously fully aware of the teamwork that it takes to run any successful service business, and we remain greatly blessed by the quality of... More

New York City, New York
Top Contributor
56 reviews 56 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Tacked on a few extra days ahead of a business trip and decided to stay at the Four Seasons because of a great AMEX Fine Hotels & Resorts package and the unique location near the famous West Lake. I especially wanted a property that didn't feel like I was on a business trip -- this absolutely fit that. We had... More

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear HK-squared, Thank you so much for your review. As you can imagine, I am so delighted to know that you were pleased with your stay (though a bit hot in July). I will be delighted to pass on your warm words of praise to our Jin Sha restaurant, as well as to our entire team, who will be thrilled... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2014

The four seasons at Hangzhou is at a premium location, literally on the West lake, and very well decorated in a old Chinese fashion. The rooms are very good size with your own private balcony looking over the lake. It is expensive and in high season difficult to book. The only bad thing if any is that it that if... More

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Carlos G, Thank you so much for the "Top Hotel" ranking here in Hangzhou. We are indeed very fortunate to be located right by the beautiful West Lake and its surrounding area. We very much appreciate your positive feedback, and are also actively working on a better solution for the Hangzhou taxi situation. Rest assured your positive comments about... More

Singapore
Contributor
12 reviews 12 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 29, 2014

Our party of six - my parents, two daughters, husband and me - stayed three nights at Four Seasons Hangzhou.  Every one of us loved our stay. Service was excellent. Every staff member we met along the way was friendly, helpful and seemed genuinely happy to be doing what they were doing.  Stella Kung must be specially mentioned. She helped... More

Was this review helpful? Yes 2
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear karenyew, Thank you so much for your generous review here on TripAdvisor, and all the kind things that you wrote about our hotel here in Hangzhou. As you can imagine, I was just delighted to read that you - and especially your children - were so happy with the Hotel, and that you were pleased with the service provided... More

Palo Alto, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 25, 2014

Hangzhou is one of the beautiful ciities in the PRC with a jewel of a lake in the center of the city. However, it is one of the most popular tourist destinations in the PRC so it is very crowded. However, the Four Seasons maintains a unique air of calm in this sea of chaos. The grounds are lovely and... More

Was this review helpful? Yes 2
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Mark_Radcliffe, Thank you so much for taking the time to write this review about your visit. I can't thank you enough for taking the time to provide the feedback about your stay with us. It was most helpful. I was delighted to read that you were extremely satisfied and pleased with the services provided to you by our staff,... More

Shanghai
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2014

We stayed there only one night,but the beautiful garden was such a surprise for us.The room was cosy and staff service was very nice,some of the staff can speak really good English,but we didn't get chance to stay longer.looking forward for next visit!

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Alicewon, Delighted to hear you enjoyed our garden around the hotel. We are indeed very fortunate to have such lovely surroundings right by the West Lake! I was thrilled to read that you were extremely satisfied and pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2014

Many thanks to Stella Kung who helped me with my marriage proposal and put up with my string of requests for music, flowers and decorations. Stayed for 1 night in June 2014 at a Grand Premier Room which was a 700 square feet room with a 8x8 metres garden. The bed was a bit too soft for my liking but... More

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear kelvingz, First of all CONGRATULATIONS with the successful marriage proposal! Thank you for sharing your once in a life time experience here on TripAdvisor. We are delighted that everything went well with the proposal and that you enjoyed the Grand Premier Room here in Hangzhou. We hope to see you back on your upcoming Honeymoon! Do let us know... More

Jacksonville Beach, Florida
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 11, 2014

This is a lovely hotel in a lovely setting -- a serene sanctuary. It's the only hotel we stayed at in China with traditional architecture and landscaping. To preserve the scenery, hIgh rise hotels are not permitted around West Lake. The hotel has relatively few rooms and therefore lacks the hustle bustle that would interfere with the sense of serenity.... More

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear N0nAccidentalT0, Thank you very much for your kind review and description of our hotel here on Tripadvisor. I'm delighted that you appreciated our traditional architecture and the garden landscaping around us. Great to hear that you had a peaceful stay and that our service team took well care of you. I will be more than happy to share your... More

Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 9, 2014

The Gardens the Hotel the staff were all on top of this world We had the most relaxing time. Our room was incredible. If I go to china again it would be just to visit and stay at the hotel Thank you Four Seasons at West lake

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear AndrewJanis C Many thanks for posting your tripadvisor review. We are glad to hear that you enjoyed your stay with us. Thank you for your lovely comments in regards to “the staff were all on top of this world”; we are glad to know that you not only enjoyed our gardens, but also appreciated the team here at West... More

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Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
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Also Known As:
4 Seasons Hangzhou At West Lake
Four Seasons Hangzhou At West Lake Hotel Hangzhou

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Spa Hotel in Hangzhou #1 Romantic Hotel in Hangzhou #2 Family Hotel in Hangzhou #3 Luxury Hotel in Hangzhou #3 Business Hotel in Hangzhou #150 Best Value Hotel in Hangzhou
Hotel Class
Official Description (provided by the hotel)
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 
Number of rooms
81

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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