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Four Seasons Hangzhou at West Lake

Travelers' Choice award winner
5.0 of 5
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No.5 Lingyin Road, Hangzhou 310013, China
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1 room 1 guest
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Four Seasons Hangzhou at West Lake
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340 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (340)
  • Mar-May only
    (84)
  • Jun-Aug only
    (107)
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    (89)
  • Dec-Feb only
    (60)
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Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stayed in a junior suite while working at a seminar on the premises. The room was very spacious and well appointed with great design touches and high end fixtures. Great bedding and linens and a bathroom with bath, shower, tv... I enjoyed a drink outside next to the forest as the hotel stands alone in the park. Staff were friendly... More 

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Calgary, Canada
Level Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is an amazing property, which I was talked into visiting and certainly don't regret. Hangzhou is a huge city close to Shanghai, and we took the train there as we were advised this would be a great place to get some R and R. Our advisors were certainly right. The resort is a gem, only two floors, and spread... More 

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Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Michael My sincere thanks for your very positive Tripadvisor review and indeed it was lovely chatting with you in our beautiful gardens. The destination of Hangzhou may not be well known internationally but being only a one hour train ride from Shanghai, certainly makes it easy to visit and well worth the effort. I look forward to welcoming you... More 

Paris, France
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent finish of big China roundtrip. I can recommend this hotel for everyone. It's worth his price. The location just on the board of the famous West Lake make it perfect place to walk arround and feel local ambience.

Was this review helpful? Yes
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Shalar D Thank you for your recent review of Four Seasons Hotel Hangzhou at West Lake and it is very pleasing to read how much you enjoyed your stay after your long tour of China. My sincere thanks for your review and hope to see you returning to Hangzhou soon. Sincerely Alastair More 

Mexico City, Mexico
Level Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The property is located in a semi secluded place on the west lake. It is an absolute beauty and the service is great. It has two pools. The outdoor pool is very nice, although it has very limited space to suntan or relax. The indoor pool is 23 m long, great for laps. The hotel has 2 restaurants, both with... More 

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Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear jlocam I just wanted to sincerely thank you for your very kind words about your stay with us. I am pleased to read you were able to get out on our complimentary bikes and enjoy the beautiful West Lake surroundings. I look forward to welcoming you back. Sincerely Alastair More 

Melbourne
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We didn't know what to expect when we visited Hangzhou. It seemed like a good idea, 1 hour from Shanghai and somewhere different. Wow, what a surprise. Hangzhou itself is very pretty but the Four Seasons Hangzhou at West Lake is a destination in itself. This hotel is absolutely beautiful - rooms, public areas but most importantly the setting -... More 

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Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear dhnafrica Many thanks for your very kind words and I am delighted you enjoyed your stay with us in Hangzhou so much. The team here are very proud of the hotel and your thanks for their wonderful service will only serve as a great motivation for them. I look forward to welcoming you back. Sincerely Alastair More 

United States
Level Contributor
106 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed July 17, 2015

This is really the best hotel in China in my opinion, the only one that truly deserves 5 stars by western standards. Located on a beautiful lake it offers absolutely great service, excellent meals, rooms are large, comfortable and perfectly clean. All amenities function as they should. Personnel speaks very good English. If it wasn't for this place we would've... More 

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Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear ab2030 Many thanks for your lovely note regarding your stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted you enjoyed the hotel so much as part of your journey through China and I look forward to an opportunity of welcoming you back. Sincerely Alastair More 

Ningbo, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 7, 2015

The property is located a bit further inside the west lake. Very private with nice walking trails and beautiful ponds inside. You can even see a couple of ducks and goose walking around. The restaurant 金沙庁 is probably my favorite restaurant in Hangzhou. Even if you don't stay here at least try the food there. The bathroom is huge with... More 

Was this review helpful? Yes 1
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear jess W Many thanks for your lovely TripAdvisor review and I enjoyed reading how much you loved your stay with us at Four Seasons Hotel Hangzhou at Westlake ... especially your meal in Jinsha and most importantly, the sleeping experience ! I look forward to welcoming you back to your Hangzhou 'home' soon ! Sincerely Alastair More 

Santa Barbara CA
Level Contributor
67 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed June 28, 2015

The property is terrific, the service is great and the rooms are first class. But it is so overpriced it is a joke. And not just the room rates. They really soak you for any and everything you buy there whether its the food, airport transfers, drinks, etc. I am very familiar with traveling in top priorities in the most... More 

Was this review helpful? Yes 1
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Imrahil5000, Thank you for taking the time to review your stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted that you were able to enjoy your room and our personalized service. Thank you too for your feedback regarding the pricing in our restaurants and overall value for money. Constructive observations such as yours ensure... More 

Saarbrucken, Germany
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed June 27, 2015

Very beautiful hotel located in a quite area surrounded by the westlake. The hotelgarden is a blessing for anybody to discover. It looks like the chinese garden, you always wanted to see. They also have a nice spa area with a very nice pool, that is a bit too refreshing though. The rooms are huge and very nice decorated. Its... More 

Was this review helpful? Yes
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Rene K I would like to thank you taking the time to post such a lovely TripAdvisor review from your stay at Four Seasons Hotel Hangzhou at West Lake. It is lovely you got to enjoy our beautiful gardens and that you got to fully relax in our spa. I look forward to the opportunity of welcoming you back... More 

Shanghai, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2015

I did not had time until today to mention a very lovable experience at this hotel. me and my wife were invited to a wedding in one of the large banquet room. expecting as usual, good mood and some funny stories to gossip about the place performance, i have been entirely charmed instead. Service staff was rather calm with discipline,... More 

Was this review helpful? Yes
almitsi, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Pandaworks Thank you very much for your TripAdvisor review of your wedding experience at Four Seasons Hotel Hangzhou at West Lake. I am naturally delighted you enjoyed yourselves and I look forward to the opportunity of welcoming you back to Hangzhou. Sincerely Alastair More 

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