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All 1,968 Hangzhou hotels

Four Seasons Hangzhou at West Lake

5.0 of 5 Hotel   |   No.5 Lingyin Road, Hangzhou 310013, China
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Ranked #2 of 1,968 Hotels in Hangzhou
A recent review
5 of 5 stars reviewed 2 weeks ago
Garfield007 London
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307 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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London
Contributor
18 reviews 18 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When my husband and I was planning our trip to Hangzhou, we were debating on whether to pick the more centrally located Hyatt or the more trusted brand of Four Seasons. In the end we picked Four Seasons (despite being a lot more expensive) because its target clientele meant we won't be coming across often loud and annoying tour groups.... More 

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Garfield007, Thank you so much for your kind review of our hotel. I am of course delighted to know that your stay was comfortable, and that you were especially pleased with the attention that you received from the service team. Your enthusiastic praise will obviously be highly motivating for everyone, and I much appreciate the time you have taken... More 

Hangzhou, China
Contributor
17 reviews 17 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Situated in the renowned West Lake Scenic Area, this hotel reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. With favorable Location, it is very convenient to business and shopping. For food lovers, delicious Shanghainese, Cantonese and classical local cuisine as well as western dishes are all available.

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear HiCenter, Thank you for having taken the time to share your feedback about your recent stay at The Four Seasons with the tripadvisor.com community. You emphasized in your review the chic contemporary style, favorable location and delicious food; many thanks! We are glad to know that our product and services appealed to you. We would love to welcome you... More 

Singapore
Contributor
18 reviews 18 reviews
15 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I must highlight that this review is solely regarding the concierge service, in advance of our upcoming trip in April later this year. From the Aman, to the Oriental and Soneva brands, I have never encountered such wonderful service. The lady who has been providing it is Guest Service Manager Ms Stella Kung. She has been prompt in response, efficient... More 

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear astropoeia: Thank you very much indeed for taking the trouble to send such a kind comment about your pre-arrival experience to our West Lake hotel. The Guest Service Team is indeed a terrific team of whom we are very proud. As you can imagine, it will be an enormous pleasure to share your kind words with them, and I... More 

Chicago, Illinois
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 28, 2015

The Four Seasons offers just the right mix of Chinese and international experience combined with the expected level of comfort and service of the discerning global traveler. Fantastic Spa massage treatment. The staff was wonderful and courteous and attentive to any request.

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear PopeofExuma, Thank you so much for your kind review after your visit last month. It was indeed a pleasure meeting you, and I'm delighted to read you enjoyed the "comfort and service", and that the team was courteous and attentive. It will give me great pleasure to share your wonderful feedback. We look forward to welcome you back to... More 

philadelphia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 21, 2015

We have stayed at a lot of Four Seasons around the world,but this was the creme de la creme. The service was outstanding, the comfort of the rooms fantastic, the decor serene and beautiful and everything was as perfect as it could be..

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear mainlinebooker, It was truly a pleasure to receive your feedback after your stay here in Hangzhou, and to hear that your stay was "as perfect as it could be". Our goal is to take the best possible care of our guests, and it is of course immensely gratifying to know we have succeeded in meeting your expectations. It will... More 

Espoo, Finland
2 reviews
5 of 5 stars Reviewed January 15, 2015

If you don't mind the cost, the Four Seasons Hangzhou is definitely the very best accommodation you can enjoy in Hangzhou. Superb facilities, great location, excellent and friendly staff, immaculately cleaned, spacious and luxurious rooms. The hotel restaurant (Jin Sha) was also very nice, although also with quite steep prices.

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear jokke2a, Thank you so much for your kind feedback of your stay with us this month. Delighted to hear you enjoyed your stay with us, especially in regards to the "excellent and friendly staff". The team here will be thrilled to know this positive feedback. We hope to see you back here at the West Lake in the not... More 

Billings, Montana
Contributor
15 reviews 15 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed January 12, 2015 via mobile

Everything at this hotel is wonderful and I can only echo others' comments here. However, if you're there, I would highly recommend the Pyramid Braised Soy Pork and Bamboo Shoots Served with Pumpkin Bun at Jin Sha. Definitely the single most memorable thing I ate in ten days in China.

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear NotACowboy, Thank you for kind review on Jin Sha, our Chinese Restaurant here at the Four Seasons in Hangzhou. I have shared you positive comments with the Jin Sha team, who are obviously thrilled with the feedback. Their dedicated hard work has been paid off with another nomination for the "Best 50 Restaurants in China", and your comments are... More 

Coventry
2 reviews
5 of 5 stars Reviewed January 3, 2015

Beautiful hotel set in stunning grounds. An easy stroll to the lake which is picture perfect. All very peaceful and a welcome change of pace from Shanghai. Usual Four Seasons high levels of service and warm welcome. Spa is excellent too, ideal for relaxing after a long day of walking round the lake and various monuments. Not cheap though. Even... More 

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Trufflesnuffle, Thank you indeed for your kind review. I am delighted that you enjoyed your stay with us. and that you feel so warmly about the hotel. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people, and I will be sure to share your kind words... More 

Hong Kong, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed January 1, 2015 via mobile

The hotel is an idealised version of the West Lake as well as what a top class hotel should be. The rooms are impeccable, the grounds immaculate, the service highly attentive. Was great for an active toddler as well as her parents. Hotels are generally prohibited from opening up directly to the lake, so the Four Seasons -- which abuts... More 

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Chaim E Happy New Year, and thank you very much for your positive e-mail. Delighted to hear you and the family enjoyed our gardens by the West Lake. I'm thrilled to know that you felt the service was "highly attentive" and it will give me great pleasure to share this with the team. We look forward to see you... More 

Perth, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 16, 2014

Visually stunning and peaceful. I never been to a hotel where I felt like I was walking through the grounds of a luxurious homely estate.The staff was polite and helpful at all times, everything was immaculately maintained and the rooms were clean and extremely comfortable. It really made it quite hard leaving the hotel!

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear freestylerz Thank you for reviewing us at TripAdvisor. "Luxurious homely estate" is a wonderful way to describe our settings here at the West Lake. We are delighted that you found our team members "polite and helpful at all times". They will be thrilled to receive your positive comments. Since you found it "hard to leave" us, I hope we... More 

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Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
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Also Known As:
Four Seasons Hangzhou At West Lake Hotel Hangzhou
4 Seasons Hangzhou At West Lake
Hotel Style:
#1 Romantic Hotel in Hangzhou
#1 Spa Hotel in Hangzhou
#2 Luxury Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#120 Best Value Hotel in Hangzhou

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