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All 1,816 Hangzhou hotels

Four Seasons Hangzhou at West Lake

5.0 of 5 Hotel   |   No.5 Lingyin Road, Hangzhou 310013, China
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Four Seasons Hangzhou at West Lake
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Ranked #3 of 1,816 hotels in Hangzhou
Certificate of Excellence 2013
A recent review
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247 people have reviewed this hotel

Traveler rating
    192
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Canada
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

The Four Season's have done it again – designed a property that is not just a 5-star hotel but a hotel that truly reflects the area in which it is situated: its culture, its history, and its character. This proper exudes both luxury and old-world Chinese tradition and melds beautifully with the character of West Lake. Rooms are exemplary in... More

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear worldlyCanada, Thank you for having taken the time to share your positive feedback about your recent stay at Four Seasons Hangzhou at West Lake on tripadvisor.com It is great to read that you call us “tasteful and classy”. I am delighted to know that your stay was a pleasant one and that you recommend us to other like minded... More

Hangzhou, China
Top Contributor
59 reviews 59 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

this hotel is located very close to the West-Lake, ina really beautiful garden, its peaceful and qiet. the rooms are decorated in a mixture of traditional chinese and modern western, very comfortable. the restaurants: the chnese Jin Sha is now on a very good way, has improved a lot against last year. The western restaurant is still a shame for... More

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear richter0571 Thank you so much for your kind review from your stay in February. I'm delighted that you enjoyed the hotel so much, and that Jin Sha, our Chinese Restaurant met with your expectations. I would obviously welcome to know more about your comments in regards to WL Bistro, so please do not hesitate to contact me directly at... More

Beijing, China
1 review
5 of 5 stars Reviewed 4 weeks ago

This is the best hotel I stay in Hangzhou,the facilities are modern, and the service is very good,and the location is near the West Lake,it is very suitable for the family or couples to spend the holiday in Hangzhou.

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear zxwthu, I was delighted to read your positive comment. Thank you so much for sharing here on Tripadvisor. I will be more than happy to share your wonderful feedback with the team. Hopefully we have the opportunity to welcome you back to West Lake in the near future. Sincerely, Peter Draminsky More

Seattle
Top Contributor
77 reviews 77 reviews
40 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This is a lovely property. What stood out for me though was the spa. I hesitate to write this as it seems like a well kept secret. You are greeted with a warm cup of incredible tea. The service is described to you, while you wait in a beautiful room overlooking a water wall. Then, you are quietly ushered to... More

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear gourmetwashington, Thank you indeed for such a generous review here on Tripadvisor. I am delighted that you enjoyed your stay with us, and it was a real pleasure meeting you during your stay. I was delighted to read that you enjoyed your stay with us, and feel so warmly about the hotel. Whatever success we achieve in meeting the... More

Hong Kong, China
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 24, 2014

Located beautifully directly at the lake this Hotel is a real retreat in the hectic city of Hangzhou. The rooms as spacious, very clean, staff as well trained and friendly. Their restaurant is namend of the best in Hangzhou, and thei deserve it. You can sit outside where they build nice seating areas, but everything appears to be private, or... More

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear ALHongKong, Thank you for your very kind review here on the TripAdvisor community. We are delighted to hear you enjoyed our new exclusive boat arrival feature which allows our guest to arrive and depart in peaceful surroundings. I will also be more than happy to share your kind words to the team about the "friendly services" received. We hope... More

Dallas, Texas
Senior Contributor
48 reviews 48 reviews
46 hotel reviews
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed February 14, 2014 via mobile

Upon arrival to The Four Seasons we were greeted like royalty. I have stayed at many beautiful properties, but have never been greeted by the general manager if the hotel. This may be one of the reasons why things run flawlessly here. The staff are extremely professional and service here is 10/10. The property itself is simply stunning! The guest... More

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear horadam1 Thank you so much for your generous note here on Tripadvisor and all the kind things that you wrote about the Four Seasons Hangzhou at West Lake after your recent visit. As you can imagine, I was just delighted to read that you were so happy with the Hotel, and that you were pleased with the service provided... More

s
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 11, 2014

Nice interior and clean. great access to the lakes when there is a zoo at westlake during the holidays. We were upgraded in the two connecting rooms with a huge hall way. nice courtyard view from the balcany!

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear slim l, Many thanks for your feedback on tripadvisor.com It is lovely to hear that you had a great time with us and thanks for your compliments about the interior and cleanliness. We hope to welcome you back soon. Do let me know if we may assist with any future reservation here in Hangzhou or any other Four Seasons... More

Hong Kong, null, Hong Kong
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 6, 2014

Truly stunning hotel and grounds. Though all new and man-made, it looks and feels like ancient Chinese village. Easy walks beyond the hotel are worthwhile. Excellent bicycles at disposal for guests. The main dining room (coffee shop) needs serious upgrading in terms of quality of food and service, but the Chinese restaurant is excellent. Stunning rooms, make sure you get... More

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Philip E Many thanks for having taken the time to write a tripadvisor review. It is wonderful to hear that you enjoyed your stay and the surroundings of the hotel; Your comments in regards to our Bistro have been referred to the team for further follow up. Your comments regarding free wifi is valid; I'm happy to let you... More

La Jolla, CA
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2014

Well, Four Seasons surely gets an award for the right manager in Peter Draminsky at the Four Seasons Hotel in Hangzhou at West Lake! Before making our reservation, I was particularly impressed that he personally responded to all the comments listed in Trip Advisor. Our family visited over the Christmas holidays and we were there for both my husband and... More

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Caroline, Thank you indeed for taking the time and trouble to write such a wonderful review following your visit to Four Seasons Hotel Hangzhou at West Lake. You are far too generous - whatever success we manage to achieve has very little to do with me, and everything to do with the efforts of our people. All of us... More

New York City, New York
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 25, 2014

Pretty grounds that blend in nicely with West Lake. The hotel itself has a business feel. We were there during a heat wave, so were not able to take advantage of all the outdoor dining/drinking options. Be warned: bottled water is very expensive at the restaurants (+$40!)

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear travelJaclyn, Many thanks for your positive feedback on tripadvisor.com We are delighted to hear that you liked the physical aspects of our hotel and we are glad to know that you also appreciated the design of the hotel blending in well with West Lake. For your mineral water I would certainly like to know more, since we serve complimentary... More

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Additional Information about Four Seasons Hangzhou at West Lake

Also Known As:
4 Seasons Hangzhou At West Lake
Four Seasons Hangzhou At West Lake Hotel
Four Seasons Hangzhou At West Lake Hotel Hangzhou
Address: No.5 Lingyin Road, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hangzhou
#3 Business Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#161 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Official Description (provided by the hotel):
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 
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