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All 1,893 Hangzhou hotels

Four Seasons Hangzhou at West Lake

5.0 of 5 Hotel   |   No.5 Lingyin Road, Hangzhou 310013, China
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91%
Ranked #3 of 1,893 hotels in Hangzhou
Certificate of Excellence 2014
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  • Reviews (265)
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265 people have reviewed this hotel

Traveler rating
    207
    34
    16
    5
    3
See reviews for
41
79
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36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
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English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The four seasons at Hangzhou is at a premium location, literally on the West lake, and very well decorated in a old Chinese fashion. The rooms are very good size with your own private balcony looking over the lake. It is expensive and in high season difficult to book. The only bad thing if any is that it that if... More

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Singapore
Contributor
12 reviews 12 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our party of six - my parents, two daughters, husband and me - stayed three nights at Four Seasons Hangzhou.  Every one of us loved our stay. Service was excellent. Every staff member we met along the way was friendly, helpful and seemed genuinely happy to be doing what they were doing.  Stella Kung must be specially mentioned. She helped... More

Was this review helpful? Yes 1
Palo Alto, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hangzhou is one of the beautiful ciities in the PRC with a jewel of a lake in the center of the city. However, it is one of the most popular tourist destinations in the PRC so it is very crowded. However, the Four Seasons maintains a unique air of calm in this sea of chaos. The grounds are lovely and... More

Was this review helpful? Yes 2
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Mark_Radcliffe, Thank you so much for taking the time to write this review about your visit. I can't thank you enough for taking the time to provide the feedback about your stay with us. It was most helpful. I was delighted to read that you were extremely satisfied and pleased with the services provided to you by our staff,... More

Shanghai
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2014

We stayed there only one night,but the beautiful garden was such a surprise for us.The room was cosy and staff service was very nice,some of the staff can speak really good English,but we didn't get chance to stay longer.looking forward for next visit!

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Alicewon, Delighted to hear you enjoyed our garden around the hotel. We are indeed very fortunate to have such lovely surroundings right by the West Lake! I was thrilled to read that you were extremely satisfied and pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2014

Many thanks to Stella Kung who helped me with my marriage proposal and put up with my string of requests for music, flowers and decorations. Stayed for 1 night in June 2014 at a Grand Premier Room which was a 700 square feet room with a 8x8 metres garden. The bed was a bit too soft for my liking but... More

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear kelvingz, First of all CONGRATULATIONS with the successful marriage proposal! Thank you for sharing your once in a life time experience here on TripAdvisor. We are delighted that everything went well with the proposal and that you enjoyed the Grand Premier Room here in Hangzhou. We hope to see you back on your upcoming Honeymoon! Do let us know... More

Jacksonville Beach, Florida
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 11, 2014

This is a lovely hotel in a lovely setting -- a serene sanctuary. It's the only hotel we stayed at in China with traditional architecture and landscaping. To preserve the scenery, hIgh rise hotels are not permitted around West Lake. The hotel has relatively few rooms and therefore lacks the hustle bustle that would interfere with the sense of serenity.... More

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear N0nAccidentalT0, Thank you very much for your kind review and description of our hotel here on Tripadvisor. I'm delighted that you appreciated our traditional architecture and the garden landscaping around us. Great to hear that you had a peaceful stay and that our service team took well care of you. I will be more than happy to share your... More

Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 9, 2014

The Gardens the Hotel the staff were all on top of this world We had the most relaxing time. Our room was incredible. If I go to china again it would be just to visit and stay at the hotel Thank you Four Seasons at West lake

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear AndrewJanis C Many thanks for posting your tripadvisor review. We are glad to hear that you enjoyed your stay with us. Thank you for your lovely comments in regards to “the staff were all on top of this world”; we are glad to know that you not only enjoyed our gardens, but also appreciated the team here at West... More

Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 2, 2014

We stayed only one night but the stay was memorable, the facilities are well designed, the service was extraordinary and the setting in Hangzhou couldnt have been any better. The experience was unforgettable and the hotel fit into that beautifully, i would highly recommend this hotel to anyone.

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Richard F Thank you for having taken the time to share your feedback about your recent stay at The Four Seasons Hangzhou at West Lake. You mentioned in your review the extraordinary service; many thanks! We are really glad to know that our service appealed to you. We are obviously very happy to know when the team goes out... More

Frankfurt, Germany
1 review
5 of 5 stars Reviewed June 2, 2014

very nice place, perfect garden, perfect surroundings, perfect bed after 12hours flight and 4 hours by car , the second day was even more beautiful but had some rain. very beautiful trees at the entrance of hotel, nice swimming pool in & outdoor AND A WONDURFULL SPA TREATMENT

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Koen H, Many thanks for your positive feedback on tripadvisor.com We are delighted to hear that you enjoyed the perfect bed, garden and surroundings as well as our two pools. I hope you also manged to try our new boat arrival experience, right in front of the hotel.... We are glad to know that you appreciated the spa treatment,... More

London, United Kingdom
Top Contributor
90 reviews 90 reviews
34 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed May 18, 2014

We had a Premier Room which was exactly what we got! Spacious, comfortable and supremely comfortable. Separate walk-in wardrobe, huge double bed, living room and loggia, together with a magnificent spacious bathroom. The staff were unfailingly polite and helpful. Dinner in the Jin Sha Chinese Restaurant was first class and beautifully served. The Spa was beyond wonderful!! I had a... More

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear connell66, Many thanks for your positive feedback on tripadvisor.com We are delighted to hear that you liked the physical aspects of our hotel as well as the service you received. A place’s vibe is really created by its people, and we are glad to know that you appreciated the team working here.. Please don’t hesitate to contact me in... More

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Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
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Also Known As:
Four Seasons Hangzhou At West Lake Hotel Hangzhou
4 Seasons Hangzhou At West Lake

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Hangzhou #1 Romantic Hotel in Hangzhou #1 Spa Hotel in Hangzhou #3 Business Hotel in Hangzhou #3 Luxury Hotel in Hangzhou #154 Best Value Hotel in Hangzhou
Hotel Class
Official Description (provided by the hotel)
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 
Number of rooms
81

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