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Four Seasons Hangzhou at West Lake

Travelers' Choice award winner
5.0 of 5
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No.5 Lingyin Road, Hangzhou 310013, China
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Four Seasons Hangzhou at West Lake
Best prices for: 1 room 1 guest
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Ranked #1 of 1,970 Hotels in Hangzhou
A recent review
4 of 5 stars reviewed 1 week ago
Imrahil5000 Santa Barbara CA
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330 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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Santa Barbara CA
Level Contributor
63 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The property is terrific, the service is great and the rooms are first class. But it is so overpriced it is a joke. And not just the room rates. They really soak you for any and everything you buy there whether its the food, airport transfers, drinks, etc. I am very familiar with traveling in top priorities in the most... More 

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Saarbrucken, Germany
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Very beautiful hotel located in a quite area surrounded by the westlake. The hotelgarden is a blessing for anybody to discover. It looks like the chinese garden, you always wanted to see. They also have a nice spa area with a very nice pool, that is a bit too refreshing though. The rooms are huge and very nice decorated. Its... More 

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Shanghai, China
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

I did not had time until today to mention a very lovable experience at this hotel. me and my wife were invited to a wedding in one of the large banquet room. expecting as usual, good mood and some funny stories to gossip about the place performance, i have been entirely charmed instead. Service staff was rather calm with discipline,... More 

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Oslo, Norway
Level Contributor
155 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel set in classic setting, brining you back in time to Ming era China. Local government have done a nice job I creating nice ambiance and setting outside the hotel. The hotel is high quality in fittings although limited in dining options, and although most staff are excellent some additional training is needed for breakfast staff. Not sure if... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear EKnive: Thank you so much for taking the time to complete the TripAdvisor review. It was most helpful. I was delighted to read that you felt the hotel was excellent, particularly the ambiance and settings. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. I will... More 

Bangkok, Thailand
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed before in Hangzhou and really like the city so decided to come back for a special occasion to celebrate my partner's birthday. The grounds of the property are beautiful. The location is hidden surrounded by greens behind the Westlake and we were excited when arriving. The gardens are beautiful so is the infinity pool. We mentioned upon check... More 

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Rowlandx2015: Many thanks for having taken the time to write a tripadvisor review. Allow me please to apologize for the fact that our hotel did not live up to your expectations. I would certainly like to hear more detailed feedback about your encounters with our service team and how we could have served you better. Please do let me... More 

London, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for three nights in May 15 on a trip round China. Excellent hotel up to FS high standards. We had a lovely garden room with windows on three sides. Room was immensely comfortable with all mod cons. Public rooms are good. Breakfast outside on the terrace was beautiful in the sunshine. Swimming pool is amazing and gym is good.... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear TTWatson, Thank you so much for sharing your experience with the readers of TripAdvisor. Delighted to read you enjoyed all the facilities of the hotel and the location by West Lake. It is lovely to hear that you had a great time and thanks for your compliments about the Concierge team. We are indeed very proud to have such... More 

hong kong, china
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 23, 2015

Travelled around china for more than 10+yrs, this hotel is really exceptional. Strong privacy for each room with lots of green and balance of modern and chinese elements. Located next to west lake made it very easy to access that scenery spot. Jogging along lake side is an unforgettable experience. Services in four season is outstanding. I particularly impressed by... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear colecole: Thank you very much for the great review you posted here on TripAdvisor. Very kind of you indeed.I was delighted to read that you enjoyed your stay with us here in Hangzhou. We are very lucky to have this beautiful hotel here by West Lake. Whatever success we achieve in meeting the needs of our guests is entirely... More 

Brookline, Massachusetts
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed May 19, 2015

My wife and I spent 4 nights here in early May as part of a 3 week Asian vacation. Hangzhou is a busy place (I understand that it is the number one destination for domestic travel), but one would never know it while at the FS at Westlake. This place is a veritable sanctuary at lakeside, and is very well... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear medtraveler2013, Many thanks for your kind review, which I was of course delighted to read here on TripAdvisor. I will take great pleasure in sharing your review with everyone here, especially Stella who rectified your tour guide issue. I was also very happy to hear that our team provided a "well cared for" service. We have always held the... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 13, 2015

I went here for my girlfriend's birthday, (one night only because it's pricy!) and the staff at the four seasons could not have been more thoughtful. They sent an email inquiring the nature of our stay, and when I informed them about my girlfriend's birthday, they prepared a special gluten free, Chinese dinner for us at the restaurant (if you're... More 

Was this review helpful? Yes 2
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Clifford C, Thank you indeed for such a generous review. I am delighted that you enjoyed your stay with us, and feel so warmly about the hotel. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people, and I will be sure to share your kind words... More 

Beijing, China
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 4, 2015

The grounds were so beautiful and peaceful. I loved that the room had a balcony that overlooked a peaceful and quiet garden. The bed was extremely comfortable. Breakfast was very nice and we had a table outside, looking into the garden. I had a better time strolling the grounds of the hotel than braving the crowds at West Lake.

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Imroark, Thank you for having taken the time to share your feedback about your recent stay here in Hangzhou. You emphasized in your review the great location and beautiful garden; many thanks! We are glad to know that our West Lake hotel appealed to you. Thank you also for having taken the time to share some additional photos with... More 

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