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All 1,900 Hangzhou hotels

Four Seasons Hangzhou at West Lake

5.0 of 5 Hotel   |   No.5 Lingyin Road, Hangzhou 310013, China
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Ranked #3 of 1,900 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
351MingD Kuala Lumpur, Malaysia
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273 reviews from our community

Traveler rating
    216
    34
    15
    5
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • Chinese (Simplified) first
  • English first
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English first
Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We loved this hotel. Being a fan of the Four Seasons, we absolutely loved the Four Seasons Hangzhou and found the service levels being mostly consistent to what we would expect from them. Beautiful grounds, room and amazing hospitality. We would especially like to commend the front desk staff, concierge and relationship manager, Stella in making our stay so wonderful.... More

Was this review helpful? Yes 1
New York City, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband met me for a weekend at the end of a business trip in China and we were deciding between the Aman property and this one. We made the right choice, although nothing bad can be said about the Amans! Here's what was wonderful about the Four Seasons in Hangzhou: 1) The setting on the West Lake is very,... More

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Shanghai, China
Top Contributor
54 reviews 54 reviews
12 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Sorry, we didn't stay here, but the grounds and the staff's service attitude makes us want to. However, we went to the Chinese restrurant for lunch and it was fantastic! They specializes in Hangzhou food and the specifies page on the menu was well thought out. Try the pork and bamboo dish that is shaped like a pyramid, and also... More

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Glenn-P-Tokyo, Thank you so much for writing this review about Jin Sha, our Chinese Restaurant! The Jin Sha team will be thrilled to see your comments, and nothing gives me greater pleasure than sharing them accordingly. Please feel free to contact me directly if you would like to try out the hotel next time you come by West Lake.... More

Shanghai, China
1 review
5 of 5 stars Reviewed August 11, 2014

We just returned from our second stay at this exquisite hotel. The rooms are spacious, elegant and impeccably appointed. The service is outstanding - all of the Four Seasons personnel are welcoming, friendly, and eager to assist you. The spa facilities are lovely and again, the service is outstanding. The outdoor infinity pool is beautiful and a wonderful place to... More

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Lindsay M, I hardly know how to thank you enough for taking the trouble to send such a kind review about the hotel! It was very kind of you. As a return guest, you are obviously fully aware of the teamwork that it takes to run any successful service business, and we remain greatly blessed by the quality of... More

New York City, New York
Top Contributor
58 reviews 58 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 2, 2014

Tacked on a few extra days ahead of a business trip and decided to stay at the Four Seasons because of a great AMEX Fine Hotels & Resorts package and the unique location near the famous West Lake. I especially wanted a property that didn't feel like I was on a business trip -- this absolutely fit that. We had... More

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear HK-squared, Thank you so much for your review. As you can imagine, I am so delighted to know that you were pleased with your stay (though a bit hot in July). I will be delighted to pass on your warm words of praise to our Jin Sha restaurant, as well as to our entire team, who will be thrilled... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2014

The four seasons at Hangzhou is at a premium location, literally on the West lake, and very well decorated in a old Chinese fashion. The rooms are very good size with your own private balcony looking over the lake. It is expensive and in high season difficult to book. The only bad thing if any is that it that if... More

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Carlos G, Thank you so much for the "Top Hotel" ranking here in Hangzhou. We are indeed very fortunate to be located right by the beautiful West Lake and its surrounding area. We very much appreciate your positive feedback, and are also actively working on a better solution for the Hangzhou taxi situation. Rest assured your positive comments about... More

Singapore
Contributor
12 reviews 12 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 29, 2014

Our party of six - my parents, two daughters, husband and me - stayed three nights at Four Seasons Hangzhou.  Every one of us loved our stay. Service was excellent. Every staff member we met along the way was friendly, helpful and seemed genuinely happy to be doing what they were doing.  Stella Kung must be specially mentioned. She helped... More

Was this review helpful? Yes 2
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear karenyew, Thank you so much for your generous review here on TripAdvisor, and all the kind things that you wrote about our hotel here in Hangzhou. As you can imagine, I was just delighted to read that you - and especially your children - were so happy with the Hotel, and that you were pleased with the service provided... More

Palo Alto, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 25, 2014

Hangzhou is one of the beautiful ciities in the PRC with a jewel of a lake in the center of the city. However, it is one of the most popular tourist destinations in the PRC so it is very crowded. However, the Four Seasons maintains a unique air of calm in this sea of chaos. The grounds are lovely and... More

Was this review helpful? Yes 2
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Mark_Radcliffe, Thank you so much for taking the time to write this review about your visit. I can't thank you enough for taking the time to provide the feedback about your stay with us. It was most helpful. I was delighted to read that you were extremely satisfied and pleased with the services provided to you by our staff,... More

Shanghai
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2014

We stayed there only one night,but the beautiful garden was such a surprise for us.The room was cosy and staff service was very nice,some of the staff can speak really good English,but we didn't get chance to stay longer.looking forward for next visit!

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Alicewon, Delighted to hear you enjoyed our garden around the hotel. We are indeed very fortunate to have such lovely surroundings right by the West Lake! I was thrilled to read that you were extremely satisfied and pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2014

Many thanks to Stella Kung who helped me with my marriage proposal and put up with my string of requests for music, flowers and decorations. Stayed for 1 night in June 2014 at a Grand Premier Room which was a 700 square feet room with a 8x8 metres garden. The bed was a bit too soft for my liking but... More

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear kelvingz, First of all CONGRATULATIONS with the successful marriage proposal! Thank you for sharing your once in a life time experience here on TripAdvisor. We are delighted that everything went well with the proposal and that you enjoyed the Grand Premier Room here in Hangzhou. We hope to see you back on your upcoming Honeymoon! Do let us know... More

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Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
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Also Known As:
Four Seasons Hangzhou At West Lake Hotel Hangzhou
4 Seasons Hangzhou At West Lake

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