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Four Seasons Hangzhou at West Lake

Travelers' Choice award winner
5.0 of 5
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No.5 Lingyin Road, Hangzhou 310013, China
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Four Seasons Hangzhou at West Lake
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370 Reviews from our TripAdvisor Community

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Hong Kong, Hong Kong
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Continue to be the best hotel in Hangzhou. The Spa areas is wonderful though I don't have time to enjoy the pool and the spa but very good design and great hospitality. Breakfast is a great treat (Scramble egg with Truffle ...)

Helpful?
Thank Fiona_WS_M
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Fiona_WS_M Many thanks for your lovely review on Tripadvisor. I am thrilled you found our spa area to be 'wonderful' and that you enjoyed our breakfast dishes so much, a most important start to the day. I look forward to welcoming you back to Hangzhou soon. Sincerely Alastair More 

Shanghai, China
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

the hotel looks fabulous and so well presented. The moment you walk in you already feel special. The checkin process is smooth and conducted whilst you are in the room and not standing waiting for someone to be available at the desk. The station pickup service was efficient and there was a tour guide inside the car giving us local... More 

Helpful?
1 Thank Grant L
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Grant L My sincerest thanks for your review from your recent stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted you found the overall experience and the accommodations so enjoyable. I am also very happy that you rated our staff as 'fantastic', as they are a wonderful team to work with. I look forward... More 

New York, New York, United States
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 31, 2015

I've visited this hotel a half-dozen or so time this year: it's my respite from the sometimes maddening experience of life in Shanghai, and it's the absolutely perfect spot to relax. Set on a large, secluded and beautiful area along West Lake, it's a serene spot to indulge in a spa treatment, a walk by the water, or simply sit... More 

Helpful?
1 Thank weshallbe
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear weshallbe I would like to sincerely thank you for your lovely review from your repeated stays at Four Seasons Hotel Hangzhou at West Lake. I am delighted we are your 'respite from Shanghai' and that you get to enjoy the serenity of the hotel's gardens. Thank you also for your kind words about our staff and service, which will... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 23, 2015 via mobile

From the moment we were picked up at the airport, it was one pleasant surprise after another. A complimentary room upgrade to a room with a beautiful terrace where we could hear birdsong, service staff who offered to make my daughter a fresh ginger bread Christmas tree ("since she is going to eat it better for it to be fresh!"),... More 

Helpful?
2 Thank Adeline T
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Adeline T Many thanks for your lovely review from your stay at Four Seasons Hotel Hangzhou at West Lake. I am naturally delighted you were able to enjoy so much your upgraded room with a 'beautiful terrace', indeed hearing nature is special, and that our staff made such a positive impression on you. I look forward to welcoming you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 29, 2015

A lot of travelers look for a unique experience. Come and stay in Four Seasons Hangzhou, you will have a better feels about the West Lake. The environment and set up brings you back a hundred years ago. Walking in the garden of Four Seasons Hangzhou enlightens your mind and gives you more inspirations on your works and life. It's... More 

Helpful?
1 Thank Michael L
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Michael L Thank you for your review from your stay at Four Seasons Hotel Hangzhou at West Lake and especially that you found us to be so 'unique'. Being situated directly on West Lake gives us such a wonderful location and I am glad you got to walk our beautiful gardens in the hotel. I look forward to welcoming... More 

Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 23, 2015

If you are looking for the best place to stay, then Four Season HangZhou is the place for you. It is a world class five star hotel with beautiful garden right next to West Lake. It has great service and excellent food.

Helpful?
1 Thank Cindychiao
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Cindychiao My sincerest thanks for your high recommendation as the 'best place to stay in Hangzhou', that is praise indeed. We are lucky to have such a location directly on West Lake and I am very happy that you enjoyed your walk through our beautiful gardens. I look forward to welcoming you back to Hangzhou and I would like... More 

Singapore, Singapore
Level Contributor
114 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed November 14, 2015

Very relaxing atmosphere and location next to West Lake. Highly professional staff, taking care of every detail, genuinely welcoming and having a much better command of English than in many high end resorts in China. Went to Aman in Longjing to enjoy a tea as well and we were left with a completely different impression. Did not regret at all... More 

Helpful?
1 Thank Jeremy1985
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Jeremy1985 I would like to sincerely thank you for your review from your stay with us at Four Seasons Hotel Hangzhou at West Lake. I am very happy to see our staff took 'care of every detail' for you and that you had a wonderful meal in our Chinese restaurant, Jin Sha. I look forward to the opportunity of... More 

Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 13, 2015

Excellence experience, beautiful authentic hotel, the only hotel we will stay in Hangzhou. Impeccable service. The hotel is very close to west lake and all the other sight-seeing attraction. We walk to many places and of course west lake. We took the private boat ride from hotel to opposite side of the west lake. It is worth the money you... More 

Helpful?
1 Thank Jaime Y
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Jaime Y Delighted to read you had an 'excellent experience' with us at Four Seasons Hotel Hangzhou at West Lake and many thanks for taking the time to send us your review on Tripadvisor. I am delighted that our staff and service made such a positive impression on you, we are very proud of our team and this will... More 

San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 10, 2015

I travel quite frequently and have stayed at most luxury hotels around the world especially the Four Seasons Hotel. This is truly one of the best hotels that I have ever stayed at especially if you are visiting when the weather is good in the area at the time. Please don't forget to see the light show on the lake... More 

Helpful?
1 Thank George H
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear George H From such an extensive global traveler, I would like to thank you for your very kind review of your stay with us at Four Seasons Hotel Hangzhou at West Lake. It is very pleasing that you found us to be "... one of the best hotels that I have ever stayed at ...". The West Lake Impressions... More 

Washington DC, District of Columbia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 15, 2015

Built in traditional Chinese style, using high quality wood, marble and glass and a well designed garden gave me daily aesthetic pleasures. The service , including the concierge were excellent. A taxi service, by hour, with a helpful driver allowed us to explore the city and surrounding placed. Somewhat disappointing was the detached Chinese restaurant, the service was less polished,... More 

Helpful?
Thank rhs633
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear rhs633 My sincere thanks for your review and thank you for your feedback, both in your positive experiences in the hotel, in our concierge service and the less positive feedback from our Chinese restaurant. Your feedback on the service in the Chinese restaurant being 'less polished' and the dishes sampled has been reviewed with the team here. I look... More 

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