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Four Seasons Hangzhou at West Lake

Travelers' Choice award winner
5.0 of 5
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No.5 Lingyin Road, Hangzhou 310013, China
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Four Seasons Hangzhou at West Lake
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Ranked #1 of 1,968 Hotels in Hangzhou
A recent review
4 of 5 stars reviewed 1 week ago
john c shanghai
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319 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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shanghai
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The grounds and situation to the lake make this one of the most amazing places to stay anywhere in the world. The hotel itself is impeccably run with excellent service and helpful staff. The view from the breakfast room is reminiscent of the gardens at Giverny in France. The private walks around the hotel are amazingly beautiful, especially early morning... More 

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear john c, Thank you so much for taking the time to complete the TripAdvisor review about your visit to our hotel this month. The additional feedback about your stay with us was very helpful to us. I was delighted to read that you were extremely satisfied with the spaciousness of our rooms and the landscaping around the hotel. We... More 

Singapore
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Earlier I had reviewed this hotel just based on the reservation experience, which was excellent. I'm glad to say that our stay was just as amazing. The two key things about this hotel that really stood out were: service and location. While excellent service is to be expected for a Four Seasons property, what you find here goes beyond that.... More 

Was this review helpful? Yes 2
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear astropoeia: Thank you so much for your generous review, and all the kind things that you wrote about the Four Seasons here at the West Lake As you can imagine, I was just delighted to read that you were so happy with the Hotel, and that you were pleased with the service provided to you by our staff. I... More 

Davidson, North Carolina
Top Contributor
126 reviews 126 reviews
27 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We did not know what to expect from our trip to Hangzou. In a city of 8 million people, this hotel is a quiet secluded oasis on West Lake. The entire atmosphere of the hotel is serene. We had a difficult time leaving the hotel to explore some of the area's attractions.. The grounds and gardens are especially beautiful and... More 

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear JMac28046 Thank you for such generous words of praise! and thank you so much for taking the trouble to share your thoughts with us. We are of course delighted to read that you have enjoyed the peace and our garden by West Lake. We are also very fortunate to have such a beautiful Spa, and to have such talented... More 

Denmark
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We were so lucky to celebrate our son and his wife's wedding in these beautiful settings. Perfect arrangement and wonderful surroundings. The staff was great and everything was just perfect. I most definately want to visit this hotel again.

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Wenche E, Thank you so much for your kind-mail. As you can imagine, I am delighted to know that you were pleased with the arrangements for your son's wedding banquet here at the Four Seasons. I will be delighted to pass on your warm words of praise to our entire banquet team, who will be thrilled to know that... More 

Singapore
Contributor
14 reviews 14 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Four Seasons Hangzhou is a much needed respite from the overcrowded West Lake. It's a real haven of flowers and trees, the kind that you see in Chinese calligraphy paintings. I thought such plants existed only in Chinese painters imagination... because you simply don't see them elsewhere in China. Food options are short here as there's obit two restaurants, one... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear theminimalist, Thank you so much for taking the time to complete our guest comment card about your visit to the Four Seasons. I can't thank you enough for taking the time to provide the additional feedback about your stay with us. It was most helpful. I was delighted to read that you were extremely satisfied and pleased with our... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We has wonderful time in Four Season during the best time of Hangzhou: &Taking care of guests in details and in person - the hotel contacted me prior to our arrival, i requested an anti-slippery mat and hot water kettle, when we arrived, both were in place. &Friendly staff and prompt service - the staff are very friendly and courteous,... More 

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear June L Thank you for selecting to stay at Four Seasons Hotel Hangzhou at West Lake on your visit last month with your family, and also for taking the time to write such a wonderful review. I was delighted to learn that we exceeded your expectations in several areas of the Hotel and that you were so pleased with... More 

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Wonderful. Extremely friendly. Made you feel very welcome. Great recommendation to cycle around West Lake and the provision of bicycles made it perfect. Everything was impeccable. Will definitely stay again.

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear maxryerson, Thank you so much for the kind review about our property here in Hangzhou. I'm glad you enjoyed the scenery around West Lake on our new bikes. It is really the best way to explore the beautiful sites here. Your comments about the extremely friendly staff will be shared with the team, and I'm sure they will be... More 

London
Contributor
18 reviews 18 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 18, 2015

When my husband and I was planning our trip to Hangzhou, we were debating on whether to pick the more centrally located Hyatt or the more trusted brand of Four Seasons. In the end we picked Four Seasons (despite being a lot more expensive) because its target clientele meant we won't be coming across often loud and annoying tour groups.... More 

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Garfield007, Thank you so much for your kind review of our hotel. I am of course delighted to know that your stay was comfortable, and that you were especially pleased with the attention that you received from the service team. Your enthusiastic praise will obviously be highly motivating for everyone, and I much appreciate the time you have taken... More 

Hangzhou, China
Senior Contributor
27 reviews 27 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 5, 2015

Situated in the renowned West Lake Scenic Area, this hotel reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. With favorable Location, it is very convenient to business and shopping. For food lovers, delicious Shanghainese, Cantonese and classical local cuisine as well as western dishes are all available.

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear HiCenter, Thank you for having taken the time to share your feedback about your recent stay at The Four Seasons with the tripadvisor.com community. You emphasized in your review the chic contemporary style, favorable location and delicious food; many thanks! We are glad to know that our product and services appealed to you. We would love to welcome you... More 

Singapore
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed January 31, 2015

I must highlight that this review is solely regarding the concierge service, in advance of our upcoming trip in April later this year. From the Aman, to the Oriental and Soneva brands, I have never encountered such wonderful service. The lady who has been providing it is Guest Service Manager Ms Stella Kung. She has been prompt in response, efficient... More 

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear astropoeia: Thank you very much indeed for taking the trouble to send such a kind comment about your pre-arrival experience to our West Lake hotel. The Guest Service Team is indeed a terrific team of whom we are very proud. As you can imagine, it will be an enormous pleasure to share your kind words with them, and I... More 

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