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All 1,968 Hangzhou hotels

Four Seasons Hangzhou at West Lake

5.0 of 5 Hotel   |   No.5 Lingyin Road, Hangzhou 310013, China
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Ranked #2 of 1,968 Hotels in Hangzhou
A recent review
4 of 5 stars reviewed 3 days ago
travelkiwi8 Auckland Region, New Zealand
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301 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Auckland Region, New Zealand
Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

In 6 weeks in China this was the best value hotel that we stayed in. The rooms were clean, quiet and spacious. The hotel is on a busy as street but otherwise the location is very good as it is only a 5 minute walk into the city centre and about 15 minute walk to the lake. By the way,... More 

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philadelphia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have stayed at a lot of Four Seasons around the world,but this was the creme de la creme. The service was outstanding, the comfort of the rooms fantastic, the decor serene and beautiful and everything was as perfect as it could be..

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear mainlinebooker, It was truly a pleasure to receive your feedback after your stay here in Hangzhou, and to hear that your stay was "as perfect as it could be". Our goal is to take the best possible care of our guests, and it is of course immensely gratifying to know we have succeeded in meeting your expectations. It will... More 

Espoo, Finland
2 reviews
5 of 5 stars Reviewed 1 week ago

If you don't mind the cost, the Four Seasons Hangzhou is definitely the very best accommodation you can enjoy in Hangzhou. Superb facilities, great location, excellent and friendly staff, immaculately cleaned, spacious and luxurious rooms. The hotel restaurant (Jin Sha) was also very nice, although also with quite steep prices.

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear jokke2a, Thank you so much for your kind feedback of your stay with us this month. Delighted to hear you enjoyed your stay with us, especially in regards to the "excellent and friendly staff". The team here will be thrilled to know this positive feedback. We hope to see you back here at the West Lake in the not... More 

Billings, Montana
Contributor
13 reviews 13 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Everything at this hotel is wonderful and I can only echo others' comments here. However, if you're there, I would highly recommend the Pyramid Braised Soy Pork and Bamboo Shoots Served with Pumpkin Bun at Jin Sha. Definitely the single most memorable thing I ate in ten days in China.

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear NotACowboy, Thank you for kind review on Jin Sha, our Chinese Restaurant here at the Four Seasons in Hangzhou. I have shared you positive comments with the Jin Sha team, who are obviously thrilled with the feedback. Their dedicated hard work has been paid off with another nomination for the "Best 50 Restaurants in China", and your comments are... More 

Coventry
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel set in stunning grounds. An easy stroll to the lake which is picture perfect. All very peaceful and a welcome change of pace from Shanghai. Usual Four Seasons high levels of service and warm welcome. Spa is excellent too, ideal for relaxing after a long day of walking round the lake and various monuments. Not cheap though. Even... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Trufflesnuffle, Thank you indeed for your kind review. I am delighted that you enjoyed your stay with us. and that you feel so warmly about the hotel. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people, and I will be sure to share your kind words... More 

Hong Kong, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is an idealised version of the West Lake as well as what a top class hotel should be. The rooms are impeccable, the grounds immaculate, the service highly attentive. Was great for an active toddler as well as her parents. Hotels are generally prohibited from opening up directly to the lake, so the Four Seasons -- which abuts... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Chaim E Happy New Year, and thank you very much for your positive e-mail. Delighted to hear you and the family enjoyed our gardens by the West Lake. I'm thrilled to know that you felt the service was "highly attentive" and it will give me great pleasure to share this with the team. We look forward to see you... More 

Perth, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 16, 2014

Visually stunning and peaceful. I never been to a hotel where I felt like I was walking through the grounds of a luxurious homely estate.The staff was polite and helpful at all times, everything was immaculately maintained and the rooms were clean and extremely comfortable. It really made it quite hard leaving the hotel!

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear freestylerz Thank you for reviewing us at TripAdvisor. "Luxurious homely estate" is a wonderful way to describe our settings here at the West Lake. We are delighted that you found our team members "polite and helpful at all times". They will be thrilled to receive your positive comments. Since you found it "hard to leave" us, I hope we... More 

Dallas, TX
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 29, 2014

I spent 5 lovely days at this gorgeous hotel and can't say enough nice things about the experience. My room was typical 4 Seasons luxurious - thoughtfully appointed and so comfortable. The hotel makes the most of the lovely location on the "quiet side" of West lake. Dining was phenomenal! If you have the chance, book at an appointment in... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear 2boysmomTX, Delighted to read your positive comments here on TripAdvisor. Five days at the West Lake is JUST the right time to spend in order to get a good experience of what Hangzhou has to offer. We are so pleased you enjoyed the room, restaurants and our Spa. I will give me great pleasure to share your comments with... More 

Monaco
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 12, 2014

It took 6 years to build, but the visual and architectural results are stunning and truly refreshing ! I have never been in a hotel anywhere else where I have enjoyed walking along the corridors. To get to breakfast, I take the long way, and feast my eyes on the exquistely polished inlaid marble foors flanked by tasteful contemporary art,... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear EuroDriverMonaco, Thank you so much for taking the time to write here on TripAdvisor following your visit to West Lake. I was delighted to read that you enjoyed your stay so much, and that you were pleased with the services provided to you by our team. Whatever success we achieve in meeting the needs of our guests is entirely... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 8, 2014

Another wonderful Four Seasons Hotel. This is a most attractive hotel built in traditional Chinese style and with beautiful private grounds and lake. To be honest I found Hangzou disappointing and much preferred the hotel grounds to the busy West Lake. The rooms in this hotel are perfect, the food fabulous and the staff attentive but unobtrusive .

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Margaret H, Many thanks for having taken the time to write a tripadvisor review. It is wonderful to hear that you enjoyed your stay at Four Seasons; too bad to hear that you are not a big fan of West Lake as a destination though. Maybe a more relaxed time could be experienced during a less busy period... There... More 

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Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
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Also Known As:
Four Seasons Hangzhou At West Lake Hotel Hangzhou
4 Seasons Hangzhou At West Lake
Hotel Style:
#1 Romantic Hotel in Hangzhou
#1 Spa Hotel in Hangzhou
#2 Luxury Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#127 Best Value Hotel in Hangzhou

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