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All 1,963 Hangzhou hotels

Four Seasons Hangzhou at West Lake

5.0 of 5 Hotel   |   No.5 Lingyin Road, Hangzhou 310013, China
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Ranked #2 of 1,963 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
frestylerz Perth, Australia
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294 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Perth, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Visually stunning and peaceful. I never been to a hotel where I felt like I was walking through the grounds of a luxurious homely estate.The staff was polite and helpful at all times, everything was immaculately maintained and the rooms were clean and extremely comfortable. It really made it quite hard leaving the hotel!

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear freestylerz Thank you for reviewing us at TripAdvisor. "Luxurious homely estate" is a wonderful way to describe our settings here at the West Lake. We are delighted that you found our team members "polite and helpful at all times". They will be thrilled to receive your positive comments. Since you found it "hard to leave" us, I hope we... More 

Dallas, TX
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spent 5 lovely days at this gorgeous hotel and can't say enough nice things about the experience. My room was typical 4 Seasons luxurious - thoughtfully appointed and so comfortable. The hotel makes the most of the lovely location on the "quiet side" of West lake. Dining was phenomenal! If you have the chance, book at an appointment in... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear 2boysmomTX, Delighted to read your positive comments here on TripAdvisor. Five days at the West Lake is JUST the right time to spend in order to get a good experience of what Hangzhou has to offer. We are so pleased you enjoyed the room, restaurants and our Spa. I will give me great pleasure to share your comments with... More 

Monaco
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 12, 2014

It took 6 years to build, but the visual and architectural results are stunning and truly refreshing ! I have never been in a hotel anywhere else where I have enjoyed walking along the corridors. To get to breakfast, I take the long way, and feast my eyes on the exquistely polished inlaid marble foors flanked by tasteful contemporary art,... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear EuroDriverMonaco, Thank you so much for taking the time to write here on TripAdvisor following your visit to West Lake. I was delighted to read that you enjoyed your stay so much, and that you were pleased with the services provided to you by our team. Whatever success we achieve in meeting the needs of our guests is entirely... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 8, 2014

Another wonderful Four Seasons Hotel. This is a most attractive hotel built in traditional Chinese style and with beautiful private grounds and lake. To be honest I found Hangzou disappointing and much preferred the hotel grounds to the busy West Lake. The rooms in this hotel are perfect, the food fabulous and the staff attentive but unobtrusive .

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Margaret H, Many thanks for having taken the time to write a tripadvisor review. It is wonderful to hear that you enjoyed your stay at Four Seasons; too bad to hear that you are not a big fan of West Lake as a destination though. Maybe a more relaxed time could be experienced during a less busy period... There... More 

Bucharest, Romania
2 reviews
5 of 5 stars Reviewed November 2, 2014

Try (at least) foot massage at the spa, don't miss a lunch at the chinese restaurant on the terace, follow the advice of Conciege to discover the area and avoid the boutique which has a very nice selection but too much charged versus the specific brand's boutique.

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Alina P, Thank you for selecting to stay at Four Seasons Hotel Hangzhou at West Lake last month, and also for taking the time to write on TripAdvisor. I was delighted to learn that we exceeded your expectations in several areas of the Hotel and that you were pleased with the experience in the Spa, Jinsha and with the... More 

Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2014

The staff were very accommodating with children. Little special bedtime food treats and special bathroom amenities .The children really LOVED IT !!! We have been back four times already. The food is amazing in every restaurant. We live in Shanghai and are constantly eating out and this is by far the best food we have eaten in CHINA.

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Krissy M, Thank you so much for taking the time to review us on TripAdvisor following your family visit last month to the Four Seasons Hotel Hangzhou at West Lake. I was delighted to read that you and your family enjoyed it so much. And the Food & Beverage team is obviously thrilled to get your "Best food in... More 

South East England
Top Contributor
55 reviews 55 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 28, 2014

I've never really been to a Four Seasons hotel that I didn't like but this one stands out for it's fabulous rooms, clever architecture and superb facilities. The Spa is just amazing. To be honest, the boat ride was a bit of a disappointment after the hotel. I'd happily have spent the time in either pool.

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Out_to_lunch_10: Thank you so much for your thoughtful feedback about your recent visit. I can't thank you enough for taking the time to provide the additional feedback about your stay with us. It was most helpful. I was delighted to read that you were extremely satisfied with your overall stay and that you particularly enjoyed our rooms and spa.... More 

Sydney
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 25, 2014

We stayed at the Four Seasons for a weekend in Hangzhou in early October and the rooms are spacious, opening out onto nice gardens which had the delicate fragrance of the osmanthus flowers. It was quiet and peaceful, away from the crowded and noisy main lake area. The restaurant, Jin Sha, was fantastic so we dined in both nights, and... More 

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear MHTSyd, Many thanks for your kind TripAdvisor review, which I was of course delighted to read. I will take great pleasure in sharing your kind words with everyone on our team who was involved with your stay here at the West Lake, especially Jin Sha, our Chinese Restaurant and our Spa. I am also very happy to hear that... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 22, 2014

See our review of Jin Sha, their restaurant for an overview. The hotel cannot be bettered. Geat management and great hotel. Best so far in China. Location and facilities excellent with great food. Very attentive and responsive staff

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Anth0ny999, Greetings from Four Seasons at the West Lake! Delighted to read about your positive comments here on TripAdvisor. Thank you for sharing your review on Jin Sha, our Chinese Restaurant. I will be more than happy to share with the Jin Sha team, who will be thrilled to know their efforts were appreciated. Hope to see you back... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 18, 2014

I am a frequent business traveler to China, and candidly, have seen too much of the dreary grimness of the country and its development. West Lake in Hangzhou is quite simply one of the most beautiful urban spots in the World -- and merits a trip in its own right. The lake and park landscaping are perfect, and are well... More 

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear BridgerCap, Greetings from "a paradise oasis in China". I can only agree with you that West Lake is an absolute jewel and a wonderful choice for a "quiet getaway". Thank you for taking the time to share your visit with us this month, and I will be delighted to pass on the positive comments about our rooms and food... More 

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Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
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Also Known As:
Four Seasons Hangzhou At West Lake Hotel Hangzhou
4 Seasons Hangzhou At West Lake
Hotel Style:
#1 Spa Hotel in Hangzhou
#1 Romantic Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#2 Luxury Hotel in Hangzhou
#131 Best Value Hotel in Hangzhou

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