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Four Seasons Hangzhou at West Lake

Travelers' Choice award winner
5.0 of 5
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No.5 Lingyin Road, Hangzhou 310013, China
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Four Seasons Hangzhou at West Lake
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Ranked #1 of 1,973 Hotels in Hangzhou
A recent review
5 of 5 stars reviewed yesterday
Shalar D Paris, France
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336 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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  • Indonesian first
  • Japanese first
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Paris, France
1 review
5 of 5 stars Reviewed yesterday NEW

Excellent finish of big China roundtrip. I can recommend this hotel for everyone. It's worth his price. The location just on the board of the famous West Lake make it perfect place to walk arround and feel local ambience.

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Mexico City, Mexico
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The property is located in a semi secluded place on the west lake. It is an absolute beauty and the service is great. It has two pools. The outdoor pool is very nice, although it has very limited space to suntan or relax. The indoor pool is 23 m long, great for laps. The hotel has 2 restaurants, both with... More 

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Melbourne
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 1 week ago

We didn't know what to expect when we visited Hangzhou. It seemed like a good idea, 1 hour from Shanghai and somewhere different. Wow, what a surprise. Hangzhou itself is very pretty but the Four Seasons Hangzhou at West Lake is a destination in itself. This hotel is absolutely beautiful - rooms, public areas but most importantly the setting -... More 

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United States
Level Contributor
101 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is really the best hotel in China in my opinion, the only one that truly deserves 5 stars by western standards. Located on a beautiful lake it offers absolutely great service, excellent meals, rooms are large, comfortable and perfectly clean. All amenities function as they should. Personnel speaks very good English. If it wasn't for this place we would've... More 

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Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear ab2030 Many thanks for your lovely note regarding your stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted you enjoyed the hotel so much as part of your journey through China and I look forward to an opportunity of welcoming you back. Sincerely Alastair More 

Ningbo, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The property is located a bit further inside the west lake. Very private with nice walking trails and beautiful ponds inside. You can even see a couple of ducks and goose walking around. The restaurant 金沙庁 is probably my favorite restaurant in Hangzhou. Even if you don't stay here at least try the food there. The bathroom is huge with... More 

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Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear jess W Many thanks for your lovely TripAdvisor review and I enjoyed reading how much you loved your stay with us at Four Seasons Hotel Hangzhou at Westlake ... especially your meal in Jinsha and most importantly, the sleeping experience ! I look forward to welcoming you back to your Hangzhou 'home' soon ! Sincerely Alastair More 

Santa Barbara CA
Level Contributor
63 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed June 28, 2015

The property is terrific, the service is great and the rooms are first class. But it is so overpriced it is a joke. And not just the room rates. They really soak you for any and everything you buy there whether its the food, airport transfers, drinks, etc. I am very familiar with traveling in top priorities in the most... More 

Was this review helpful? Yes 1
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Imrahil5000, Thank you for taking the time to review your stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted that you were able to enjoy your room and our personalized service. Thank you too for your feedback regarding the pricing in our restaurants and overall value for money. Constructive observations such as yours ensure... More 

Saarbrucken, Germany
5 reviews
3 hotel reviews
5 of 5 stars Reviewed June 27, 2015

Very beautiful hotel located in a quite area surrounded by the westlake. The hotelgarden is a blessing for anybody to discover. It looks like the chinese garden, you always wanted to see. They also have a nice spa area with a very nice pool, that is a bit too refreshing though. The rooms are huge and very nice decorated. Its... More 

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Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Rene K I would like to thank you taking the time to post such a lovely TripAdvisor review from your stay at Four Seasons Hotel Hangzhou at West Lake. It is lovely you got to enjoy our beautiful gardens and that you got to fully relax in our spa. I look forward to the opportunity of welcoming you back... More 

Shanghai, China
Level Contributor
3 reviews
5 of 5 stars Reviewed June 23, 2015

I did not had time until today to mention a very lovable experience at this hotel. me and my wife were invited to a wedding in one of the large banquet room. expecting as usual, good mood and some funny stories to gossip about the place performance, i have been entirely charmed instead. Service staff was rather calm with discipline,... More 

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almitsi, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Pandaworks Thank you very much for your TripAdvisor review of your wedding experience at Four Seasons Hotel Hangzhou at West Lake. I am naturally delighted you enjoyed yourselves and I look forward to the opportunity of welcoming you back to Hangzhou. Sincerely Alastair More 

Oslo, Norway
Level Contributor
170 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 stars Reviewed June 10, 2015

Excellent hotel set in classic setting, brining you back in time to Ming era China. Local government have done a nice job I creating nice ambiance and setting outside the hotel. The hotel is high quality in fittings although limited in dining options, and although most staff are excellent some additional training is needed for breakfast staff. Not sure if... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear EKnive: Thank you so much for taking the time to complete the TripAdvisor review. It was most helpful. I was delighted to read that you felt the hotel was excellent, particularly the ambiance and settings. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. I will... More 

Bangkok, Thailand
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 10, 2015

I stayed before in Hangzhou and really like the city so decided to come back for a special occasion to celebrate my partner's birthday. The grounds of the property are beautiful. The location is hidden surrounded by greens behind the Westlake and we were excited when arriving. The gardens are beautiful so is the infinity pool. We mentioned upon check... More 

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Rowlandx2015: Many thanks for having taken the time to write a tripadvisor review. Allow me please to apologize for the fact that our hotel did not live up to your expectations. I would certainly like to hear more detailed feedback about your encounters with our service team and how we could have served you better. Please do let me... More 

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