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Four Seasons Hangzhou at West Lake

Travelers' Choice award winner
5.0 of 5
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No.5 Lingyin Road, Hangzhou 310013, China
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Four Seasons Hangzhou at West Lake
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Ranked #1 of 1,968 Hotels in Hangzhou
A recent review
5 of 5 stars reviewed 5 days ago
colecole hong kong, china
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323 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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hong kong, china
Contributor
13 reviews 13 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Travelled around china for more than 10+yrs, this hotel is really exceptional. Strong privacy for each room with lots of green and balance of modern and chinese elements. Located next to west lake made it very easy to access that scenery spot. Jogging along lake side is an unforgettable experience. Services in four season is outstanding. I particularly impressed by... More 

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Brookline, Massachusetts
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent 4 nights here in early May as part of a 3 week Asian vacation. Hangzhou is a busy place (I understand that it is the number one destination for domestic travel), but one would never know it while at the FS at Westlake. This place is a veritable sanctuary at lakeside, and is very well... More 

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I went here for my girlfriend's birthday, (one night only because it's pricy!) and the staff at the four seasons could not have been more thoughtful. They sent an email inquiring the nature of our stay, and when I informed them about my girlfriend's birthday, they prepared a special gluten free, Chinese dinner for us at the restaurant (if you're... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Clifford C, Thank you indeed for such a generous review. I am delighted that you enjoyed your stay with us, and feel so warmly about the hotel. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people, and I will be sure to share your kind words... More 

Beijing, China
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The grounds were so beautiful and peaceful. I loved that the room had a balcony that overlooked a peaceful and quiet garden. The bed was extremely comfortable. Breakfast was very nice and we had a table outside, looking into the garden. I had a better time strolling the grounds of the hotel than braving the crowds at West Lake.

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Imroark, Thank you for having taken the time to share your feedback about your recent stay here in Hangzhou. You emphasized in your review the great location and beautiful garden; many thanks! We are glad to know that our West Lake hotel appealed to you. Thank you also for having taken the time to share some additional photos with... More 

shanghai
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The grounds and situation to the lake make this one of the most amazing places to stay anywhere in the world. The hotel itself is impeccably run with excellent service and helpful staff. The view from the breakfast room is reminiscent of the gardens at Giverny in France. The private walks around the hotel are amazingly beautiful, especially early morning... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear john c, Thank you so much for taking the time to complete the TripAdvisor review about your visit to our hotel this month. The additional feedback about your stay with us was very helpful to us. I was delighted to read that you were extremely satisfied with the spaciousness of our rooms and the landscaping around the hotel. We... More 

Singapore
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed April 17, 2015 via mobile

Earlier I had reviewed this hotel just based on the reservation experience, which was excellent. I'm glad to say that our stay was just as amazing. The two key things about this hotel that really stood out were: service and location. While excellent service is to be expected for a Four Seasons property, what you find here goes beyond that.... More 

Was this review helpful? Yes 2
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear astropoeia: Thank you so much for your generous review, and all the kind things that you wrote about the Four Seasons here at the West Lake As you can imagine, I was just delighted to read that you were so happy with the Hotel, and that you were pleased with the service provided to you by our staff. I... More 

Davidson, North Carolina
Top Contributor
126 reviews 126 reviews
27 hotel reviews
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed April 14, 2015

We did not know what to expect from our trip to Hangzou. In a city of 8 million people, this hotel is a quiet secluded oasis on West Lake. The entire atmosphere of the hotel is serene. We had a difficult time leaving the hotel to explore some of the area's attractions.. The grounds and gardens are especially beautiful and... More 

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear JMac28046 Thank you for such generous words of praise! and thank you so much for taking the trouble to share your thoughts with us. We are of course delighted to read that you have enjoyed the peace and our garden by West Lake. We are also very fortunate to have such a beautiful Spa, and to have such talented... More 

Denmark
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 5, 2015 via mobile

We were so lucky to celebrate our son and his wife's wedding in these beautiful settings. Perfect arrangement and wonderful surroundings. The staff was great and everything was just perfect. I most definately want to visit this hotel again.

Was this review helpful? Yes 1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Wenche E, Thank you so much for your kind-mail. As you can imagine, I am delighted to know that you were pleased with the arrangements for your son's wedding banquet here at the Four Seasons. I will be delighted to pass on your warm words of praise to our entire banquet team, who will be thrilled to know that... More 

Singapore
Contributor
14 reviews 14 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 1, 2015

Four Seasons Hangzhou is a much needed respite from the overcrowded West Lake. It's a real haven of flowers and trees, the kind that you see in Chinese calligraphy paintings. I thought such plants existed only in Chinese painters imagination... because you simply don't see them elsewhere in China. Food options are short here as there's obit two restaurants, one... More 

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PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear theminimalist, Thank you so much for taking the time to complete our guest comment card about your visit to the Four Seasons. I can't thank you enough for taking the time to provide the additional feedback about your stay with us. It was most helpful. I was delighted to read that you were extremely satisfied and pleased with our... More 

1 review
5 of 5 stars Reviewed March 31, 2015

We has wonderful time in Four Season during the best time of Hangzhou: &Taking care of guests in details and in person - the hotel contacted me prior to our arrival, i requested an anti-slippery mat and hot water kettle, when we arrived, both were in place. &Friendly staff and prompt service - the staff are very friendly and courteous,... More 

Was this review helpful? Yes
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear June L Thank you for selecting to stay at Four Seasons Hotel Hangzhou at West Lake on your visit last month with your family, and also for taking the time to write such a wonderful review. I was delighted to learn that we exceeded your expectations in several areas of the Hotel and that you were so pleased with... More 

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