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Wyndham Grand Plaza Royale Hangzhou

Travelers' Choice award winner
No.555 Fengqi Road, Xiachang District, Hangzhou 310006, China
Hotel amenities
Wyndham Grand Plaza Royale Hangzhou
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Ranked #1 of 1,968 Hotels in Hangzhou
A recent review
4 of 5 stars reviewed 2 days ago
Asghar_khan Eldoret, Kenya
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509 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eldoret, Kenya
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I stayed there for a night, the staff is excellent, having a good of foreign English speaking, very courteous staff, the rooms were excellent and had all that warrants of a 5 star hotel. Would recommend it for any business travellers, the location is excellent next to the lake and very convenient.

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La Mothe Achard, France
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

everything was really nice, fantastic room, nice breakfast, expat staff were really helpfull as well the local staff, lounge was great, only down side was room temperature was too hot but staff informed me that I could of asked for a fan

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Singapore, Singapore
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Arrived in late afternoon after a longish flight and was looked after the moment as welcome guests the moment we stepped in. The room we chose did not have view of the West Lake but that was the only flaw. It was comfortable and roomy. Housekeeping service was consistent and very helpful. Breakfast was predicable as the menu remained the... More 

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Singapore, Singapore
Top Contributor
57 reviews 57 reviews
24 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Right across from the Westlake, you can't go wrong with staying at the Wyndham Grand. We received great service right from the time we checked-in till we checked-out: firstly, upgrading us to a spacious and clean 600sq feet room; then the English-speaking staff making an effort to know us by name and to say hello throughout our stay; helping us... More 

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Shanghai, China
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were very impressed by the level of service at this hotel. The room was exceptional, and dinner at the Thai restaurant was very good. The location is wonderful and you can walk to the lake and nearby pagoda. The kids LOVED the swimming pool. Don't miss the view from the roof!

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Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed February 9, 2015

I was here in Hangzhou in January 2015 to adopt a child. I have never experienced a staff that knew me so personally, went out of their way to make sure we were happy and comfortable, and provided great service. The staff spoke amazing English and could help provide great assistance...whether to a Starbucks, Gap, foot massage or grocery store... More 

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1 review
5 of 5 stars Reviewed February 8, 2015

Its our 4 th stay in this fantastic hotel and feel better and better each time.the staff is helpful and friendly and concerned.Rooms are nice and well maintained.Unlike other hotels we stay as business traveller we feel quality of service is increasing in time Of stay inc

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Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed February 5, 2015

The staff make all the difference. They are smart, fast and efficient. My colleague is traveling in China for over 24 years and never had a such experience before. Thank you Sheyma and Leonardo. The restaurant at the top floor has is own garden and the food was delicious. Wyndham Grand in Hangzhou is definitively the Place !

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Province of Florence, Italy
1 review
5 of 5 stars Reviewed January 29, 2015

Beautiful rooms with an excellent service and a great morning breakfast. The hotels assistants, from many different countries, simply delight the clients. I was assisted every time I wanted or I had a problem, anticipating the solution. I remember expecially Leonardo, an Italian great assistant which helped us to find some solutions to our travelling problems (reservations, addresses, restaurants etc.)

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Florence, Italy
1 review
5 of 5 stars Reviewed January 19, 2015

You are in a word completely different from yours, but you fell at home. Great hospitality, excellent bedrooms, staff alwaysl available. I really suggest it for a voyage in Hangzhou both for business and leisure reason.

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