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Wyndham Grand Plaza Royale Hangzhou

Travelers' Choice award winner
No.555 Fengqi Road, Xiachang District, Hangzhou 310006, China
Hotel amenities
Wyndham Grand Plaza Royale Hangzhou
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1 room 1 guest
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Ranked #2 of 1,975 Hotels in Hangzhou
A recent review
5 of 5 stars reviewed 3 days ago
Paul M Shenzhen
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570 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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    (144)
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Shenzhen
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stay here for the location - it's perfect for West Lake, and West Lake is the reason why you're visiting Hangzhou. This has exactly what you expect in a five star hotel - although they seldom meet expectations. Late check-in (after midnight) was no problem. Room smelled a bit stale, housekeeping came with air freshener within 5 minutes (at 1am)... More 

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Los Altos, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

This was the second time that we stayed in this Hotel. We picked this hotel because hotel room and amenities were much better than other hotels in Hangzhou, New and Luxury! However, the most impressive for this stay is the personal welcome and services. Julia really has been a wonderful hotel host and provided friendly help and warm welcome. At... More 

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Level Contributor
43 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

There are few hotels where everything just seems perfect - this is one of them. The property isn't the newest in town nor the most extravagant but the location is great and, most importantly, the staff are phenomenal. Whatever system they have for making sure their guests feel special works. In 5 years I have NEVER had anything but a... More 

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Frankfurt, Germany
1 review
4 of 5 stars Reviewed 2 weeks ago

The trip to Hangzhou was a birthday gift for our mother and the hotel staff made it into a great experience for all of us. Prior to our arrival, I had requested for some traditional Chinese sweets with a little card for my mother. The hotel management went out of their way to do even more than that! The room... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Location is convenient, room was clean & comfortable stay. I had made a request to service desk and all went well in arrangements with their prompt follow ups. A good experience. After my early checkout, they helpfully got a cab off the street instead of calling for one as planned, I only realised it when I was paying the driver... More 

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Sydney
Level Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed a weekend here to explore the beautiful West Lake for the first time. I really enjoyed this hotel. It's big-ish however the staff make it feel a lot more intimate. The room I had was spacious and opulent, on the executive club floor. The Thai restaurant was also exceptional. For a large and not very contemporary hotel, I... More 

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2 reviews
5 of 5 stars Reviewed 4 weeks ago

I used to stay in Hangzhou and had a really good experience with Wyndham. This hotel is very conveniently located and rooms are very comfortable and clean. Compared to any other hotel I visited in China, the service is really good and friendly and most of the staff speak English, which is really helpful there. They can recommend a lot... More 

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Budapest, Hungary
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The property is well maintained. Room was nicely furnished. Bathroom large with walk in shower and rain shower head. Breakfast was included and offered in a grand style. Staff was warm and friendly. One of the nicest hotels of our 14 day stay in China.

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Palo Alto, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 19, 2015

Right from meet to great through checkout the entire experience was wonderful. Great place to stay in Hangzhou. Very near the west lake (Xi Hu). Bed was extremely comfortable. Breakfast spread is pretty good. There are a lot of foreign staff who speak English so this makes it really easy if you don't speak mandarin . Will be visiting again... More 

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San Diego, California
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed July 17, 2015

This hotel has a great location and service is absolutely outstanding. Each staff member was engaging and helpful. Their staff training must be top rate. The room was so lovely, we took photos! We had a big balcony, lots of space and good separation of the bath from bedroom, giving more privacy to guests who share a room. The breakfast... More 

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Hotel Review Summarization

What travelers say

  • West Lake(16)
  • Thai restaurant(7)
  • Very good(6)
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