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Wyndham Grand Plaza Royale Hangzhou

Travelers' Choice award winner
No.555 Fengqi Road, Xiachang District, Hangzhou 310006, China
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Wyndham Grand Plaza Royale Hangzhou
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563 Reviews from our TripAdvisor Community

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Traveler rating
    417
    121
    18
    4
    3
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75
106
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184
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (563)
  • Mar-May only
    (144)
  • Jun-Aug only
    (174)
  • Sep-Nov only
    (138)
  • Dec-Feb only
    (107)
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Sydney
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed a weekend here to explore the beautiful West Lake for the first time. I really enjoyed this hotel. It's big-ish however the staff make it feel a lot more intimate. The room I had was spacious and opulent, on the executive club floor. The Thai restaurant was also exceptional. For a large and not very contemporary hotel, I... More 

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2 reviews
5 of 5 stars Reviewed 1 week ago

I used to stay in Hangzhou and had a really good experience with Wyndham. This hotel is very conveniently located and rooms are very comfortable and clean. Compared to any other hotel I visited in China, the service is really good and friendly and most of the staff speak English, which is really helpful there. They can recommend a lot... More 

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Budapest, Hungary
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The property is well maintained. Room was nicely furnished. Bathroom large with walk in shower and rain shower head. Breakfast was included and offered in a grand style. Staff was warm and friendly. One of the nicest hotels of our 14 day stay in China.

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Palo Alto, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Right from meet to great through checkout the entire experience was wonderful. Great place to stay in Hangzhou. Very near the west lake (Xi Hu). Bed was extremely comfortable. Breakfast spread is pretty good. There are a lot of foreign staff who speak English so this makes it really easy if you don't speak mandarin . Will be visiting again... More 

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San Diego, California
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has a great location and service is absolutely outstanding. Each staff member was engaging and helpful. Their staff training must be top rate. The room was so lovely, we took photos! We had a big balcony, lots of space and good separation of the bath from bedroom, giving more privacy to guests who share a room. The breakfast... More 

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Mexico City, Mexico
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent location. Spacious room. Super service from the front desk, Guest Services staff, concierge, Great breakfast --6 stations buffett w / everything you can think of. I`ll reserve there next time , and will recommend it to my friends. Great value , too!

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Brookline, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Room and facilities are nice but what truly stands out is the outstanding service. The staff was so attentive and caring. Special thanks to Sheyma, who even brought lemon and honey to our room once she found out my son was not feeling too well. All the questions were answered with great detail. They helped us book show tickets and... More 

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Beijing, China
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel decorations gave me a kinda mixed feelings ;) I personally like a modern style more. This hotel is clean and located very close to the West Lake. You can walk to the West Lake after dinner to catch a boat trip around the West Lake. Moreover you can walk around the hotel to explore a night market on... More 

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Seoul, South Korea
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

My recent stay at the Wyndham Grand Hotel made me realize how important the staffs are to the overall experience of the hotel. I and my family members felt we were really cared while in Hangzhou due to the hotel staffs' hospitality. They took care of even small details, such as bringing up amenities for my little daughter or approaching... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

It's our first trip to Hangzhou and we were very grateful with all the services delivered by the staff of Wyndham Grand Plaza hotel. Flexbible check-in arrangement on earlier-than-expected arrival time, assistance from front desk and concierge counter throught our 4-days stay, comfortable VIP lounge for late flight leavers were all our good experience. Apart from proactive and helpful staff,... More 

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Hotel Review Summarization

What travelers say

  • West Lake(16)
  • Thai restaurant(7)
  • Very good(6)
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