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InterContinental Hangzhou

4.5 of 5 Hotel   |   No.2 East Jiefang Road, Hangzhou 310016, China
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Ranked #14 of 1,968 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
FrankLeeUS Worcester, Massachusetts
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183 reviews from our community

Traveler rating
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    70
    19
    5
    3
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3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Worcester, Massachusetts
Contributor
13 reviews 13 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Only stayed this Hotel every three months and not many days but the more I stayed the more I consider this hotel is the best in China I experienced. No matter staying for one day or couple of days (not even a long stay as I did for other hotels) I can feel the difference. For many other InterContinetal hotels... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks a lot for your highly appreciation! We are really proud to hearing your feedback. There's also some more we can do to make more memorable moments with you. We are looking forward to meeting you again ! Happy Chinese new year and wish you all the best! Yoyo Ge Distribution Manager More 

Bournemouth, United Kingdom
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The building is a golden golf ball overlooking a tributary of the Yangtzee and the whole building is elegant with fabulous attention to detail. The atrium is massive and if you get vertigo would not be for you. The rooms are big and sumptuous. Sleep quality was excellent - I was on the 16th floor so well away from the... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. This golden globe which you stayed is also the city's iconic building, as well as its other name " Sun and moon growing together. I've learnt from your comment that you do satisfy with this stay experience with us, we are very proud to hearing your appreciation. We are looking forward to have your... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed January 28, 2015

I was here on a business trip and stayed here for 3 nights. The rooms are clean, comfortable and modern. The shower system that they have allows for good relaxation. Breakfast buffet was good, they do have western/international food so it's a good change if you are sick of chinese food. As a conference venue, the halls that they have... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. We do really proud to hearing your stay experience with us. Our main ballroom has a size of 1780 meters square space, over a thousand people can have conference there. We are looking forward to have your stay again, and more enjoyable moments to share with you! Have a good day! Yoyo Ge Distribution... More 

Hong Kong, China
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 29, 2014

Hotel itself is cute shaped. Entry level room is the one of the largest I have ever seen. But the size of the entry rooms seems to differ from room to room. Breakfast is tasty. Locationwise, it is a bit far away from touristy spots. Great recognition of IHG members. Recommend IHG elite members to go.

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. The hotel which you stayed is also a iconic building in Hangzhou, we also call it "Sun and moon growing together". Hope to meeting you again in this paradise city and we have more beauties to share with you! Yoyo Ge Distribution Manager More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2014

You should consider staying at this hotel if you really care about hotel room size. It has the largest entry level rooms with large bathrooms. And they have good toiletries. Staff are friendly and well trained. They tried to arrange a slightly better room for IHG members (I'm only a gold member) and sent us a fruit plate. Breakfast can... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Sean, Thanks for sharing your pretty good staying experience with us! It's very proud to hear your appreciation and I can't wait to sharing it with our team! From hotel just 10 mins walking you can reach the fashionable shopping mall - Mixc, 5 mins to the city balcony where you can have a full view of Qian Tang... More 

Southampton
Top Contributor
62 reviews 62 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 17, 2014

Helpful staff on the door and reception, nice touches like they remember your name when saying good morning etc. Its the little things that sometimes set 5* hotels apart and this hotel had some nice touches. Impressive hotel inside and out, especially at Christmas as it was decorated beautifully without being over the top. Check in was quick and they... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your appreciation both on the service and hotel equipment! We do really proud for your satisfaction. There are also 5 excellent restaurants in our hotel which provide juicy and tasty food. We are looking forward to meeting you again and hope more enjoyable moments can share with you! Yoyo Ge Distribution Manager More 

Contributor
16 reviews 16 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 26, 2014

Arrived at the hotel and was astounded at the unique architecture. The place is a golden ball and the interior is also fantastic but..... Check in was very slow which wasn't a big problem but not nice after a long flight. The room was far too hot which was a problem all week even though we had engineers and 'helpers'... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for sharing your stay experience with us. We are very sorry for making your stay a little bit unpleasant, all of your comment was note by our hotel management team and action was taken out. Thanks for your concern on Wochinger, we are trying to make some different and special to attractive more guests and there will... More 

California
1 review
1 of 5 stars Reviewed November 10, 2014

First of all, this is not a typical review as I've never and probably never will stayed at the Intercontinental Hangzhou, rather this about the complete lack of communication from its "guest relation" department. Sent an email ten days ago for a simple inquiry, got a reply the next day that it has been forwarded to guest relation, and that... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for you feedback. Sorry for making you a unsatisfied stay and we do sincere apologize to you. Your comment was noted and our management took it into our hotel case study . Would you mind contacting you directly or if convenient, would you please contact me via email : sales.yoyo@hangzhou.com. We do hope that you can give... More 

Aussie around the globe
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed November 7, 2014

Hotel looks great from the outside and inside but be warned, getting transport (i.e. a taxi) from this hotel is a horrendous experience. Long wait times and there is really no other option around. The area around the hotel is also dead with lots of construction so no options within walking distance. As for the room, it was well equipped... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. I've learnt from your comment that you were satisfied with FO service, and we do apologize for making you a little bit unhappy experience. InterContinental Hangzhou was located in the CBD area, connecting with the life plaza where a good place for shopping. Walking within 10 mins, you can reach the fashionable shopping mall... More 

Shanghai, China
Top Contributor
178 reviews 178 reviews
152 hotel reviews
150 helpful votes 150 helpful votes
2 of 5 stars Reviewed November 3, 2014

My stay at this hotel was disappointing Service was really bad check in and check out took months... The English of the staff is not very good. The room was ok the bed was hard the shower not so good The building itself well... Is interesting at least Next time in the area I will most probably stay at a... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. We are very sorry for making you such a uncomfortable experience. All of your concerns were noted to hotel improvement project and our management have taken action already. Staff will get much more skill training and English training. Thanks again for taking time to express your thoughts and we want to invite you personally... More 

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Additional Information about InterContinental Hangzhou

Address: No.2 East Jiefang Road, Hangzhou 310016, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
Number of rooms: 384
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Also Known As:
Intercontinental Hangzhou Hotel Hangzhou
Hotel Style:
#5 Spa Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#13 Luxury Hotel in Hangzhou
#97 Best Value Hotel in Hangzhou

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