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InterContinental Hangzhou

#15 of 1,968 Hotels in Hangzhou
Certificate of Excellence
4.5 of 5
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No.2 East Jiefang Road, Hangzhou 310016, China
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InterContinental Hangzhou
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Ranked #15 of 1,968 Hotels in Hangzhou
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
hasonteh1 Quezon City, Philippines
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199 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Quezon City, Philippines
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed yesterday NEW

Good Points : Service is imprecable, the rooms is so stunning. the building design is so iconic. the shower experience is one of the best. All the controls are easy to use. No need for assistance. Points for improvement : put english channel such as CNN or BBC or HBO or anything english. Internet speed is quite slower than expected.... More 

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Qingdao
Contributor
17 reviews 17 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The famous "Golden Ball" located just by the Qiantang River and in the new developed area. Very beautiful enviroment. Very nice lobby, big room especially the room face to the river, huge meeting facility. Well trained staff provided professional service to business travelers. For travelers who want to go to the West Lake, the location may not be very convenient.

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Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback and appreciation. It's very convenient to take a subway from hotel only 2 mins walking. There are also many interests and fun we would like to share with you for your next stay! Hope to see you soon! Wish you a nice day! Yoyo Ge Distribution Manager More 

West Linn, Oregon
Top Contributor
61 reviews 61 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Close to the riverwalk with ample parking and conference center. Lots of glitz and a very good breakfast. A short taxi ride to points of interest around the lake. Hard to imagine a bad room in the place.

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Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback and appreciation. There are also many interests around this stunning golden globe which we wanna share with you! We are looking forward to meeting you again as well as many delicious food are prepared for you! Yoyo Ge Distribution Manager More 

Hertford, United Kingdom
Top Contributor
53 reviews 53 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I took my brother and his wife who were visiting me in shanghai last week for a visit to Hangzhou and I was going to stay by the lake, but reports on the shangri la and the price difference made me choose the intercontinental and im so glad i did. I have an ambassador membership and managed to completely mess... More 

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Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, We do sincerely delighted to see how much you could liked to stay with us! Thanks a lot for your highly recommend and appreciation for us! We also would like to recommend the Qiantang River which only 5 mins walking you could reach from our hotel, it is also worth visiting and seeing! There are also many seasonal... More 

como
Top Contributor
211 reviews 211 reviews
85 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 3 weeks ago

this is one of, if not the most iconic new building in Hangzhou. shaped as a golden sun ( nearby the moon shaped theatre) lies in CBD , the new district of Hangzhou just few meters away from the river . 20-30 minutes taxidrive from downtown , it offers all the benefits of a five star structure. Lobby is placed... More 

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Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. This golden global which you stayed together with the Hangzhou Grand Theater was called"Sun and Moon growing together". It's the city's CBD area and construction is also great in this area! Our Wochinger restaurant is a good place which provide fresh brewed German beer and traditional food. We are looking forward to meeting you... More 

Shanghai, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My friend helped to get the room upgrade to club room with the river view. the hotel itself like a golden ball. the crack driveway almost damaged my racing car. I think they need to fix the marbel stone on the driveway, no one wasn't crack. the servcie was good at the reception and the lounge. but you can't really... More 

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Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback and appreciation! For the road construction was already done and metro line 4 is only 2 mins walking. It's convenient to go somewhere you want to. We are looking forward to meeting you again and more In The Know Hangzhou moments to share with you! Yoyo Ge Distribution Manager More 

Atlanta, Georgia
Top Contributor
71 reviews 71 reviews
31 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed here before, not the best stay, tried to give them a second chance, the result was the same. The structure of the hotel is amazing, however the service is really poor, I ordered room service, it took more than one hour to get someone to understand that I wanted fetuccini bolognese, I asked for bread, bread never arrived,... More 

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Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your comments. Sorry to make you such a unhappy stay experience at our hotel! Our management team was taking your concern into note and we would like to invite you come to our hotel again, to see our changes and improvement. Thanks again for taking time to express your concern! If you need any assistant, you... More 

Sippy Downs, Australia
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 12, 2015 via mobile

I recently stayed here for business and found the room to be amazing, with so much space and great amenities and layout. The room had a walk in robe which had the room safe, a large bathroom with TV built into the mirror and a glass wall that faced the room making it feel extremely open (optional blinds could be... More 

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Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks a lot for your great and detailed feedback for us!We are really proud and delighted to see that you did enjoyed this trip in InterContinental Hangzhou very much! Thanks again for your appreciation. This stunning globe which you stayed is also the iconic building in this paradise city, if you wanna go out, we suggests you take... More 

Hong Kong, China
Top Contributor
80 reviews 80 reviews
19 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed April 2, 2015

We stayed for 3 nights with our two children whilst sightseeing in Hangzhou and suzhou. The building and experience is incredible and one my kids keep talking about. Inside the hotel the staff are very helpful and the rooms are a good size....this is an incredible hotel and we'll worth staying

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Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. We are very delighted and proud to hear your full satisfaction. It's the best pretty season in this paradise city, we are inviting you personally to come again and more Hangzhou In the Know moments to share with you! Have a nice day! Yoyo Ge Distribution Manager More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 of 5 stars Reviewed March 26, 2015

Spent 1 night here on a recent business trip and in general terms the hotel was OK. The design is very striking resembling a golden rugby ball shape from the outside and is equally as impressive on the inside. Rooms are laid out in circular tiers around the outside of the structure and the whole inside is one giant open... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your stay with us. We do sincere apologize to you for making you a little bit inconvenient as such a long way to hotel. Drivers would get more training before started and your comment was noted on our hotel improvement plan. Thanks again for taking time to express your concerns. We would like to invite you... More 

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