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InterContinental Hangzhou

#14 of 1,969 Hotels in Hangzhou
Certificate of Excellence
4.5 of 5
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No.2 East Jiefang Road, Hangzhou 310016, China
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InterContinental Hangzhou
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Ranked #14 of 1,969 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Zane M Sippy Downs, Australia
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189 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sippy Downs, Australia
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I recently stayed here for business and found the room to be amazing, with so much space and great amenities and layout. The room had a walk in robe which had the room safe, a large bathroom with TV built into the mirror and a glass wall that faced the room making it feel extremely open (optional blinds could be... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks a lot for your great and detailed feedback for us!We are really proud and delighted to see that you did enjoyed this trip in InterContinental Hangzhou very much! Thanks again for your appreciation. This stunning globe which you stayed is also the iconic building in this paradise city, if you wanna go out, we suggests you take... More 

Hong Kong, China
Top Contributor
71 reviews 71 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for 3 nights with our two children whilst sightseeing in Hangzhou and suzhou. The building and experience is incredible and one my kids keep talking about. Inside the hotel the staff are very helpful and the rooms are a good size....this is an incredible hotel and we'll worth staying

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. We are very delighted and proud to hear your full satisfaction. It's the best pretty season in this paradise city, we are inviting you personally to come again and more Hangzhou In the Know moments to share with you! Have a nice day! Yoyo Ge Distribution Manager More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Spent 1 night here on a recent business trip and in general terms the hotel was OK. The design is very striking resembling a golden rugby ball shape from the outside and is equally as impressive on the inside. Rooms are laid out in circular tiers around the outside of the structure and the whole inside is one giant open... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your stay with us. We do sincere apologize to you for making you a little bit inconvenient as such a long way to hotel. Drivers would get more training before started and your comment was noted on our hotel improvement plan. Thanks again for taking time to express your concerns. We would like to invite you... More 

London, United Kingdom
Senior Contributor
42 reviews 42 reviews
30 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for only one night with a complimentary upgrade to a suite. It's unique structure and feeling in the lobby is a surprised! An excellent and special experiences in Hangzhou this time. Well certainly revisit it again next time for business or with family.

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your appreciation. It's very delighted and proud to see your concerns, our hotel is the iconic building upon Qiantang River in this paradise city., there is also a lot of fun to explore this area. We are looking forward to meeting you again and more enjoyable moments to share with you! Wish you a nice day!... More 

Vancouver, Canada
Top Contributor
89 reviews 89 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 11, 2015

I enjoyed a nice four day stay recently at this hotel. Large rooms with great views. Service and breakfast strong. Gym on the top floor was very functional. Chinese food restaurant at the bottom level. Very near the river. Outside there is an outlet mall with lots of name brand stores? No complaints at all with this unique hotel. However... More 

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Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your appreciation. This hotel which you stayed was in the CBD area, there are also some interests places worth visiting. The Qiangtang River is also a very famous one which just 5 mins walking from our hotel. We are looking forward to meeting you again, more enjoyable moments to share with you! Have a nice day!... More 

Worcester, Massachusetts
Contributor
14 reviews 14 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 5, 2015

Only stayed this Hotel every three months and not many days but the more I stayed the more I consider this hotel is the best in China I experienced. No matter staying for one day or couple of days (not even a long stay as I did for other hotels) I can feel the difference. For many other InterContinetal hotels... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks a lot for your highly appreciation! We are really proud to hearing your feedback. There's also some more we can do to make more memorable moments with you. We are looking forward to meeting you again ! Happy Chinese new year and wish you all the best! Yoyo Ge Distribution Manager More 

Bournemouth, United Kingdom
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 4, 2015

The building is a golden golf ball overlooking a tributary of the Yangtzee and the whole building is elegant with fabulous attention to detail. The atrium is massive and if you get vertigo would not be for you. The rooms are big and sumptuous. Sleep quality was excellent - I was on the 16th floor so well away from the... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. This golden globe which you stayed is also the city's iconic building, as well as its other name " Sun and moon growing together. I've learnt from your comment that you do satisfy with this stay experience with us, we are very proud to hearing your appreciation. We are looking forward to have your... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2015

I was here on a business trip and stayed here for 3 nights. The rooms are clean, comfortable and modern. The shower system that they have allows for good relaxation. Breakfast buffet was good, they do have western/international food so it's a good change if you are sick of chinese food. As a conference venue, the halls that they have... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. We do really proud to hearing your stay experience with us. Our main ballroom has a size of 1780 meters square space, over a thousand people can have conference there. We are looking forward to have your stay again, and more enjoyable moments to share with you! Have a good day! Yoyo Ge Distribution... More 

Hong Kong, China
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 29, 2014

Hotel itself is cute shaped. Entry level room is the one of the largest I have ever seen. But the size of the entry rooms seems to differ from room to room. Breakfast is tasty. Locationwise, it is a bit far away from touristy spots. Great recognition of IHG members. Recommend IHG elite members to go.

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. The hotel which you stayed is also a iconic building in Hangzhou, we also call it "Sun and moon growing together". Hope to meeting you again in this paradise city and we have more beauties to share with you! Yoyo Ge Distribution Manager More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2014

You should consider staying at this hotel if you really care about hotel room size. It has the largest entry level rooms with large bathrooms. And they have good toiletries. Staff are friendly and well trained. They tried to arrange a slightly better room for IHG members (I'm only a gold member) and sent us a fruit plate. Breakfast can... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Sean, Thanks for sharing your pretty good staying experience with us! It's very proud to hear your appreciation and I can't wait to sharing it with our team! From hotel just 10 mins walking you can reach the fashionable shopping mall - Mixc, 5 mins to the city balcony where you can have a full view of Qian Tang... More 

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