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All 1,894 Hangzhou hotels

InterContinental Hangzhou

4.5 of 5 Hotel   |   No.2 East Jiefang Road, Hangzhou 310016, China
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InterContinental Hangzhou
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86%
Ranked #16 of 1,894 hotels in Hangzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
koops-melb Melbourne, Australia
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130 people have reviewed this hotel

Traveler rating
    63
    50
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    2
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2
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36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Swedish first
  • Any
English first
Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel's appointments and staff are superb, everyone seems to be well trained, very keen to meet their guest's needs and overall it is a typical 5 star business hotel. Except for the food, which is shocking. I have not eaten at their Chinese Food restaurant; only their main buffet restaurant (all 3 meals a day) and their Italian restaurant... More

Was this review helpful? Yes
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear Guest, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We will forward your concern to the hotel related department for further improvement and hope you give us a chance in the future to show you how great our... More

All over the world
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very Impressive building. Rooms are nice, and staff very friendly. Rooms need some attention, not up to the usual Intercontinental Experience. Club - not as good as most Intercontinental clubs Gym - Average. Comfortable Hotel - good location for the city....

Was this review helpful? Yes 1
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear Guest, Thank you for your feedback. We will forward your concern to the hotel related department for further improvement and hope you give us a chance in the future to show you how great our hotel is. I look forward to your coming next time.Thank you for visiting InterContinental Hangzhou! Sincere regards! More

Shanghai, China
Top Contributor
703 reviews 703 reviews
240 hotel reviews
1,712 helpful votes 1,712 helpful votes
4 of 5 stars Reviewed June 25, 2014

This hotel is an amazing structure. It looks like a giant-golden Easter egg sitting by the river. I'm not sure it is the most practical design, but it certainly looks interesting. As with most five-star hotels in China the strength of this hotel is its amenities and luxury feel. It certainly feels as if no expense has be spared on... More

Was this review helpful? Yes
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear Guest, Thank you for your feedback. We’re sorry you received service which was unacceptable. We will forward your concern to the hotel related department for further improvement and hope you give us a chance in the future to show you how great our hotel is. Sincere regards! More

Long Beach, California
Top Contributor
68 reviews 68 reviews
41 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 17, 2014

As a Royal Platinum Ambassador, I am always interested in how my overall experience will be at all the different Intercontinental properties in the world. After a few missed emails about my arrival, the stay quickly become one of my most enjoyable ones! Mr KAI WANG in the lounge took great care of me. I had been upgraded to a... More

Was this review helpful? Yes
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear guest: Thank you for your kind comments and endorsement of our service.We are pleased that your stay has exceeded your expectations. I look forward to your coming next time.Thank you for visiting InterContinental Hangzhou! Sincere regards! More

Maple Ridge, Canada
Contributor
19 reviews 19 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 29, 2014

Beautiful hotel, good rates, best breakfast buffet around. I loved this hotel, and great value. Huge indoor solarium, glass elevators, lots of granite and stainless. The room was big and quiet, everything worked, the maids were great.

Was this review helpful? Yes
Rob_Spiekerman, General Manager at InterContinental Hangzhou, responded to this review

Dear Ms Monica, Thank you very much for your kind feed-back. We try very hard to make each and every stay a memorable one. I am pleased that you enjoyed your stay and especially the praise for our hard working housekeeping team. I will certainly address this. I hope that you will stay again with us upon your next trip... More

Hong Kong, China
Top Contributor
243 reviews 243 reviews
70 hotel reviews
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed May 13, 2014

The golden dome in hangzhou Flight from Hong Kong arrived at the hangzhou airport at 10.15hrs. Wasn't in a hurry therefore initially decided to take the public bus however could hardly locate the shuttle bus counter therefore hopped on a taxi instead. Location: A 30 minutes ride at CNY99 delivered directly in front of the hotel. It is actually in... More

Was this review helpful? Yes 1
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear Guest, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We will forward your concern to the hotel related department for further improvement and hope you give us a chance in the future to show you how great our... More

Montreal, Canada
Contributor
17 reviews 17 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 20, 2014

One of the best hotels I stayed in. Hope it does not change. Every detail is thought of. The interior design is mind blowing. Love the Dome concept. Original and beautiful. Fantastic breakfast and service.

Was this review helpful? Yes
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear guest: Thank you for your kind comments and endorsement of our service.We are pleased that your stay has exceeded your expectations. I look forward to your coming next time.Thank you for visiting InterContinental Hangzhou! Sincere regards! More

Taplow, United Kingdom
Top Contributor
150 reviews 150 reviews
59 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed April 5, 2014

I only stayed there for one night while on a business trip. By far the best hotel I have ever stayed at. The room was very spacious and well appointed. I had dinner and breakfast there, both meals were fantastic. Service excellent with extremely polite and helpful staff. Luckily I am a member of the Intercontinental reward system and did... More

Was this review helpful? Yes 1
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear guest, Thank you very much for your kind feed-back. I will certainly share the feed-back with the team and feel encouraged by your feed-back. I look forward to your coming next time.Thank you for visiting InterContinental Hangzhou! Sincere regards! More

Oxford
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 9, 2014

At check in, as a platinum member of IHG, I was surprised to be given an upgraded room on a points stay. After checking in, and being escorted to our room, the key did not work. They sent a new one and after settling into the room within 10 mins house keeping delivered a bottle of wine to say sorry.... More

Was this review helpful? Yes 1
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear guest: Thank you for your kind comments and endorsement of our service.We are pleased that your stay has exceeded your expectations. I look forward to your coming next time.Thank you for visiting InterContinental Hangzhou! Sincere regards! More

Oslo, Norway
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 1, 2014

This is a good hotel in relaxing area of Hangzhou. Good location for business in Xiaoshan and Hangzhou. 30 minutes and 80-90 rmb to the airport by taxi. Helpfull reseption speaks english. Good restaurantes. Fantastic architecture. Close to shopping area.

Was this review helpful? Yes 3
Rob_Spiekerman, General Manager at InterContinental Hangzhou, responded to this review

Dear Mr Haugerud, Thank you very much for taking the time to write us about your stay with us. I am pleased to learn that you enjoyed your stay. Indeed our hotel is conveniently located in the new Hangzhou CBD area,nice scenery, parks, shopping areas and transport to Bintjiang, Xiaoshan, city centre and airport are all close by. The hotel... More

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Additional Information about InterContinental Hangzhou

Address: No.2 East Jiefang Road, Hangzhou 310016, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
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Also Known As:
Intercontinental Hangzhou Hotel Hangzhou

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#6 Spa Hotel in Hangzhou #9 Business Hotel in Hangzhou #15 Luxury Hotel in Hangzhou #142 Best Value Hotel in Hangzhou
Hotel Class
Number of rooms
384

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