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All 1,900 Hangzhou hotels

InterContinental Hangzhou

4.5 of 5 Hotel   |   No.2 East Jiefang Road, Hangzhou 310016, China
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85%
Ranked #16 of 1,900 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Jorge C Atlanta, Georgia
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147 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Top Contributor
68 reviews 68 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

I am a fan of the Intercontinental brand, the architecture of the hotel is amazing, however the service is not so good, they took a lot of time at check in, we arrived a midnight, along with at least 6 other guests, and they only had one people at the front desk, took a long time and we were tired,... More

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Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Jorge, I've learnt from your comment that it was not a satisfied trip for you, please give me a chance to show my sincere apologize to you for making you felt disappointed. Your comment was noted by hotel management and actions have been carried out to be on. Would you mind sending me more details about our F&B which... More

Shanghai, China
Contributor
18 reviews 18 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Definitely one of the best hotel ever stayed and one of the three most memorable experiences. The hotel's exterior is really unique while the interior looks stunning from any angle, any floor. The rooms are "huge" even by China's 5-star hotel standard; and very quiet. The beds are very comfortable and the bathtub is really nice. The hi-fi really lifts... More

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Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear SD712, Thanks so much for your concern and appreciation for InterContinetal Hangzhou. Please "Give me five!" first and then I'd like to say that I also love the music at our lobby, too! Really happy and feel delighted to see your comment which can help us improve our service. For the upcoming holidays, our F&B team will also bring... More

Montreal, Canada
Top Contributor
103 reviews 103 reviews
100 hotel reviews
237 helpful votes 237 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Building is special from outside, but inside rooms are bad. It is a nicely planed hotel but a lot of problems. Air-condition has a dusty moldy smell, and plumbing in not common and sometimes tricky to get. Staff is really friendly and but usually NOT helpful, and most don’t speak English. When I first arrived, the internet didn’t work. It... More

Was this review helpful? Yes 1
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Nomad0622, First of all, we are very sorry for making you so many troubles during your stay in Hangzhou. Our Hotel ExCom team has regarded these problems seriously and already taken actions. Thanks so much for taking the time to express your thoughts and concerns. Please accept my sincere apologize for the overall conditions which gave you a negative... More

Sydney, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Was upgradated to Superior Suite (as Royal Ambassador). This room is HUGE (130sqm). Separate luggage room, entrance foyer, work area, lounge area, large bathroom, guest bathroom, spa and obviously shower and master bedroom. The breakfast was excellent. I would recommend anybody who likes their breakfast to buy club access. The building itself is remarkable.

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Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. We're really happy to hear your satisfaction and we've shared with our team members. The club lounge is also a good place where can see the awesome view of Qiantang River! Hope to see you next time ! Have a good day! More

Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The view from my room was beautiful! The river and the landscaping all around the hotel is great. In comparison with Nanjing and Xuan City which I saw was totally different.. Built in a hurry with no though process in it at all! Will be back to this amazing architecture of a hotel when I get a chance again! I... More

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Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Really happy to hear your appreciation and feedback. It's a landmark building in Hangzhou with the unique view what we called Sun & Moon Shinning. Each season our golden is shinning with different views. We are looking forward to your next stay! Have a nice day! More

Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 14, 2014

This hotel looked awesome from the outside. It is a huge globe. When i got into the hotel this reminds me of the Luxor in Las Vegas. One thing I did not like about the design is that you can see everyone entering their room from any floor. The room is quite nice! very big room. The only concern I... More

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Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Calvin, Thank you for your feedback. This stunning golden ball is the biggest globe building in Asia. You can see different views from differnt seasons. Sorry for keeping your waiting so long to get back your passport and we sincerely invite you to come back to experice other seasons in Hangzhou See you next time ! More

Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 23, 2014

The Hotel's appointments and staff are superb, everyone seems to be well trained, very keen to meet their guest's needs and overall it is a typical 5 star business hotel. Except for the food, which is shocking. I have not eaten at their Chinese Food restaurant; only their main buffet restaurant (all 3 meals a day) and their Italian restaurant... More

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minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear Guest, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We will forward your concern to the hotel related department for further improvement and hope you give us a chance in the future to show you how great our... More

All over the world
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 16, 2014

Very Impressive building. Rooms are nice, and staff very friendly. Rooms need some attention, not up to the usual Intercontinental Experience. Club - not as good as most Intercontinental clubs Gym - Average. Comfortable Hotel - good location for the city....

Was this review helpful? Yes 2
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear Guest, Thank you for your feedback. We will forward your concern to the hotel related department for further improvement and hope you give us a chance in the future to show you how great our hotel is. I look forward to your coming next time.Thank you for visiting InterContinental Hangzhou! Sincere regards! More

Shanghai, China
Top Contributor
726 reviews 726 reviews
247 hotel reviews
1,736 helpful votes 1,736 helpful votes
4 of 5 stars Reviewed June 25, 2014

This hotel is an amazing structure. It looks like a giant-golden Easter egg sitting by the river. I'm not sure it is the most practical design, but it certainly looks interesting. As with most five-star hotels in China the strength of this hotel is its amenities and luxury feel. It certainly feels as if no expense has be spared on... More

Was this review helpful? Yes
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear Guest, Thank you for your feedback. We’re sorry you received service which was unacceptable. We will forward your concern to the hotel related department for further improvement and hope you give us a chance in the future to show you how great our hotel is. Sincere regards! More

Long Beach, California
Top Contributor
68 reviews 68 reviews
41 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 17, 2014

As a Royal Platinum Ambassador, I am always interested in how my overall experience will be at all the different Intercontinental properties in the world. After a few missed emails about my arrival, the stay quickly become one of my most enjoyable ones! Mr KAI WANG in the lounge took great care of me. I had been upgraded to a... More

Was this review helpful? Yes
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear guest: Thank you for your kind comments and endorsement of our service.We are pleased that your stay has exceeded your expectations. I look forward to your coming next time.Thank you for visiting InterContinental Hangzhou! Sincere regards! More

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Additional Information about InterContinental Hangzhou

Address: No.2 East Jiefang Road, Hangzhou 310016, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
Number of rooms: 384
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Also Known As:
Intercontinental Hangzhou Hotel Hangzhou

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