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InterContinental Hangzhou

#13 of 1,970 Hotels in Hangzhou
Certificate of Excellence
4.5 of 5
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No.2 East Jiefang Road, Hangzhou 310016, China
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InterContinental Hangzhou
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Ranked #13 of 1,970 Hotels in Hangzhou
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 weeks ago
FV-Lelystad Lelystad
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203 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Portuguese first
  • Russian first
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English first
  • All months
    (203)
  • Mar-May only
    (60)
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    (49)
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    (39)
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Lelystad
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

We've stayed our first night in China ever in the InterContinental Hangzhou. After this night several nights in other hotels follewed, always thinking of our best expierence in the InterContinental Hangzhou.

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback and appreciation.There are more enjoyable moments which we would like to share with you. We are looking forward to meeting you again in this paradise city ! Yoyo Ge Distribution Manager More 

Salt Lake City
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Awesome building with spacious and more than comfortable rooms. I'm not really a bath kind of person, but the bathtubs were awesome. Great views of the river too (if you are lucky enough to be on that side)! Gym is just so so for the quality of the rest of the hotel.

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks a lot for sharing such a delighted staying experience with us ! We are also very proud to hear your appreciation! City view room also has a better feeling to see the city how amazing it is! We are looking forward to meeting you again in this paradise city! Yoyo Ge Distribution Manager More 

Tehran, Iran
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel 2-3 times and the experience is amazing, My room has a perfect view to a lake and Green Park. The room design is really good, The staff and services are really friendly, fast and customized !!! They are all International level staff as perfect as we expect from InterContinental They will give you the best... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks a lot for sharing such a delighted staying experience with us ! Your satisfaction and appreciation make us more inspired and energetic. There are also many interests and spots to share with you! We are looking forward to meeting you again in this paradise city! Yoyo Ge Distribution Manager More 

Quezon City, Philippines
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed May 26, 2015

Good Points : Service is imprecable, the rooms is so stunning. the building design is so iconic. the shower experience is one of the best. All the controls are easy to use. No need for assistance. Points for improvement : put english channel such as CNN or BBC or HBO or anything english. Internet speed is quite slower than expected.... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback and appreciation! This golden globe which you stayed is also the iconic building in this paradise city! We have some English channels like CNN,HBO, you can find them from our HD TV. Your comment was noted to hotel improvement plan and action was taken down. We are looking forward to meeting you again and... More 

Qingdao
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 21, 2015

The famous "Golden Ball" located just by the Qiantang River and in the new developed area. Very beautiful enviroment. Very nice lobby, big room especially the room face to the river, huge meeting facility. Well trained staff provided professional service to business travelers. For travelers who want to go to the West Lake, the location may not be very convenient.

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback and appreciation. It's very convenient to take a subway from hotel only 2 mins walking. There are also many interests and fun we would like to share with you for your next stay! Hope to see you soon! Wish you a nice day! Yoyo Ge Distribution Manager More 

West Linn, Oregon
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 17, 2015

Close to the riverwalk with ample parking and conference center. Lots of glitz and a very good breakfast. A short taxi ride to points of interest around the lake. Hard to imagine a bad room in the place.

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback and appreciation. There are also many interests around this stunning golden globe which we wanna share with you! We are looking forward to meeting you again as well as many delicious food are prepared for you! Yoyo Ge Distribution Manager More 

Shanghai, China
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed May 5, 2015

I took my brother and his wife who were visiting me in shanghai last week for a visit to Hangzhou and I was going to stay by the lake, but reports on the shangri la and the price difference made me choose the intercontinental and im so glad i did. I have an ambassador membership and managed to completely mess... More 

Was this review helpful? Yes 1
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, We do sincerely delighted to see how much you could liked to stay with us! Thanks a lot for your highly recommend and appreciation for us! We also would like to recommend the Qiantang River which only 5 mins walking you could reach from our hotel, it is also worth visiting and seeing! There are also many seasonal... More 

como
Level Contributor
222 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed April 30, 2015

this is one of, if not the most iconic new building in Hangzhou. shaped as a golden sun ( nearby the moon shaped theatre) lies in CBD , the new district of Hangzhou just few meters away from the river . 20-30 minutes taxidrive from downtown , it offers all the benefits of a five star structure. Lobby is placed... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. This golden global which you stayed together with the Hangzhou Grand Theater was called"Sun and Moon growing together". It's the city's CBD area and construction is also great in this area! Our Wochinger restaurant is a good place which provide fresh brewed German beer and traditional food. We are looking forward to meeting you... More 

Shanghai, China
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 25, 2015

My friend helped to get the room upgrade to club room with the river view. the hotel itself like a golden ball. the crack driveway almost damaged my racing car. I think they need to fix the marbel stone on the driveway, no one wasn't crack. the servcie was good at the reception and the lounge. but you can't really... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback and appreciation! For the road construction was already done and metro line 4 is only 2 mins walking. It's convenient to go somewhere you want to. We are looking forward to meeting you again and more In The Know Hangzhou moments to share with you! Yoyo Ge Distribution Manager More 

Atlanta, Georgia
Level Contributor
71 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed April 24, 2015

I stayed here before, not the best stay, tried to give them a second chance, the result was the same. The structure of the hotel is amazing, however the service is really poor, I ordered room service, it took more than one hour to get someone to understand that I wanted fetuccini bolognese, I asked for bread, bread never arrived,... More 

Was this review helpful? Yes 1
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your comments. Sorry to make you such a unhappy stay experience at our hotel! Our management team was taking your concern into note and we would like to invite you come to our hotel again, to see our changes and improvement. Thanks again for taking time to express your concern! If you need any assistant, you... More 

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