We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,962 Hangzhou hotels

InterContinental Hangzhou

4.5 of 5 Hotel   |   No.2 East Jiefang Road, Hangzhou 310016, China
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
InterContinental Hangzhou
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added InterContinental Hangzhou to your Saves list
Ranked #21 of 1,962 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Jessie278
Write a Review

166 reviews from our community

Traveler rating
    74
    67
    17
    5
    3
See reviews for
3
20
4
55
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Swedish first
  • Any
English first
  • All months
    (166)
  • Mar-May only
    (43)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (49)
  • Dec-Feb only
    (23)
All months
Contributor
16 reviews 16 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Arrived at the hotel and was astounded at the unique architecture. The place is a golden ball and the interior is also fantastic but..... Check in was very slow which wasn't a big problem but not nice after a long flight. The room was far too hot which was a problem all week even though we had engineers and 'helpers'... More

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for sharing your stay experience with us. We are very sorry for making your stay a little bit unpleasant, all of your comment was note by our hotel management team and action was taken out. Thanks for your concern on Wochinger, we are trying to make some different and special to attractive more guests and there will... More

California
1 review
1 of 5 stars Reviewed 2 weeks ago

First of all, this is not a typical review as I've never and probably never will stayed at the Intercontinental Hangzhou, rather this about the complete lack of communication from its "guest relation" department. Sent an email ten days ago for a simple inquiry, got a reply the next day that it has been forwarded to guest relation, and that... More

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for you feedback. Sorry for making you a unsatisfied stay and we do sincere apologize to you. Your comment was noted and our management took it into our hotel case study . Would you mind contacting you directly or if convenient, would you please contact me via email : sales.yoyo@hangzhou.com. We do hope that you can give... More

Aussie around the globe
Contributor
17 reviews 17 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel looks great from the outside and inside but be warned, getting transport (i.e. a taxi) from this hotel is a horrendous experience. Long wait times and there is really no other option around. The area around the hotel is also dead with lots of construction so no options within walking distance. As for the room, it was well equipped... More

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. I've learnt from your comment that you were satisfied with FO service, and we do apologize for making you a little bit unhappy experience. InterContinental Hangzhou was located in the CBD area, connecting with the life plaza where a good place for shopping. Walking within 10 mins, you can reach the fashionable shopping mall... More

Shanghai, China
Top Contributor
164 reviews 164 reviews
140 hotel reviews
137 helpful votes 137 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My stay at this hotel was disappointing Service was really bad check in and check out took months... The English of the staff is not very good. The room was ok the bed was hard the shower not so good The building itself well... Is interesting at least Next time in the area I will most probably stay at a... More

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. We are very sorry for making you such a uncomfortable experience. All of your concerns were noted to hotel improvement project and our management have taken action already. Staff will get much more skill training and English training. Thanks again for taking time to express your thoughts and we want to invite you personally... More

Fremont, California
Contributor
18 reviews 18 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is pretty awesome. Its a globe! The hotel is easy to get with a taxi however, I was here for a very short period of time so I am not sure how far it is from everything. I know they have a really good breakfast and one of my favorite breakfast spot of all the IHG hotel I... More

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Calvin N, Thanks so much for your feedback. We are very proud to see how much you like this stay at InterContinental Hangzhou. There are totally 5 restaurants in our hotel which provide different dining experiences over the world. Also there are many interests around this "Golden Globe", let me show you for your next stay in this Paradise... More

London
Top Contributor
60 reviews 60 reviews
36 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 23, 2014

I stayed at the IC in Hangzhou on a recent business trip. I arrived at night when the front desk was manned sparingly and had to queue for 10 minutes to check in. Hotel is an amazing building resembling a round bee hive from inside and outside. Rooms are very comfortable and well equipped and all staff were very polite... More

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. Thank you for your stay at InterContinental Hangzhou. It's really proud to see your appreciation. For the busy MICE season in Hangzhou, our hotel was fully booked of all meeting balls, also the event need to be set up in advance. Sorry for making you a little bit unpleasant. We are looking forward to... More

Senior Contributor
49 reviews 49 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 23, 2014

The exact location of this hotel is 2 Jie Fang West Road, near Qiang Tangjiang River. The outlook of this hotel is like a ball, from which we can view the river in a 360 angels. The lobby is full of a smelly fresh flavor. Once our taxi arrives, a bellman came and helped us carry our luggage. Then a... More

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. I've learnt from your comment that you spent a really good time at InterContinental Hangzhou. There are also special feeling in different seasons in the Paradise. Our hotel is also the iconic in the Paradise. We are looking forward to your next stay and we will share more interests to you! Have a good... More

Mumbai (Bombay), India
Top Contributor
63 reviews 63 reviews
42 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 22, 2014

Located in new CBD of the city, this hotel looks impressive from outside with its golden globe like structure. They have two banks of elevators - first one up to 5th floor where reception and restaurant, the other for guests. So, you go from bank of elevators to the other. It takes a while to get used to but probably... More

Was this review helpful? Yes 1
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Bassa, Thanks for your feedback. Thanks for your satisfaction both on the hotel products and service. There is a big life plaza connecting to our hotel , walking to the fashion plaza - Mixc only need more than 10 mins. We are looking forward to your coming back. Yoyo Ge Distribution Manager More

Dusseldorf/Germany
Top Contributor
50 reviews 50 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 1, 2014

.... if you book a room in this InterConti at the banks of Qiantangjiang River, competing with the other international 5-star hotels at West Lake (XiHu). The environment along the river is as modern as the surprising shape of the InterConti, and everything you like to or must do is at short distance. I even think that this hotel is... More

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Wilf40: Thanks for your appreciation and feedback. It's the landmark building in this paradise city which you stayed for several days. Looking at the grand theater opposite to our Golden Globe, there is a "Moon" shining. We call them "Sun and Moon". What a nice season in Hangzhou, I think you might smelled flowers full over this area. Hearing... More

Atlanta, Georgia
Top Contributor
68 reviews 68 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed September 12, 2014

I am a fan of the Intercontinental brand, the architecture of the hotel is amazing, however the service is not so good, they took a lot of time at check in, we arrived a midnight, along with at least 6 other guests, and they only had one people at the front desk, took a long time and we were tired,... More

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Jorge, I've learnt from your comment that it was not a satisfied trip for you, please give me a chance to show my sincere apologize to you for making you felt disappointed. Your comment was noted by hotel management and actions have been carried out to be on. Would you mind sending me more details about our F&B which... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to InterContinental Hangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Hangzhou

Address: No.2 East Jiefang Road, Hangzhou 310016, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
Number of rooms: 384
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Agoda, Travelocity, Despegar.com, Ctrip TA, Odigeo, TripOnline SA and Tingo so you can book your InterContinental Hangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Hangzhou Hotel Hangzhou

242 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (188)
Viewed
Room/suite (8)
Viewed
Dining (3)
Viewed
Hotel & grounds (11)
Viewed
View from room (7)
Viewed
Bathroom (6)
Viewed
Other (153)

Management photos: Courtesy of the property manager

Viewed
All management photos (55)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (5)
Viewed
Dining (11)
Viewed
Pool/beach area (1)
Viewed
Bathroom (2)
Viewed
Other (26)
Hotels you might also like...
Check In Check Out
Price Your Stay