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All 1,816 Hangzhou hotels

InterContinental Hangzhou

4.5 of 5 Hotel   |   No.2 East Jiefang Road, Hangzhou 310016, China
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InterContinental Hangzhou
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Ranked #15 of 1,816 hotels in Hangzhou
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
ThierryBMaidenhead Taplow, United Kingdom
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110 people have reviewed this hotel

Traveler rating
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    2
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11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Swedish first
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English first
Taplow, United Kingdom
Top Contributor
150 reviews 150 reviews
59 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 1 week ago

I only stayed there for one night while on a business trip. By far the best hotel I have ever stayed at. The room was very spacious and well appointed. I had dinner and breakfast there, both meals were fantastic. Service excellent with extremely polite and helpful staff. Luckily I am a member of the Intercontinental reward system and did... More

Was this review helpful? Yes 1
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear guest, Thank you very much for your kind feed-back. I will certainly share the feed-back with the team and feel encouraged by your feed-back. I look forward to your coming next time.Thank you for visiting InterContinental Hangzhou! Sincere regards! More

Oxford
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 9, 2014

At check in, as a platinum member of IHG, I was surprised to be given an upgraded room on a points stay. After checking in, and being escorted to our room, the key did not work. They sent a new one and after settling into the room within 10 mins house keeping delivered a bottle of wine to say sorry.... More

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minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear guest: Thank you for your kind comments and endorsement of our service.We are pleased that your stay has exceeded your expectations. I look forward to your coming next time.Thank you for visiting InterContinental Hangzhou! Sincere regards! More

Oslo, Norway
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 1, 2014

This is a good hotel in relaxing area of Hangzhou. Good location for business in Xiaoshan and Hangzhou. 30 minutes and 80-90 rmb to the airport by taxi. Helpfull reseption speaks english. Good restaurantes. Fantastic architecture. Close to shopping area.

Was this review helpful? Yes 3
Rob_Spiekerman, General Manager at InterContinental Hangzhou, responded to this review

Dear Mr Haugerud, Thank you very much for taking the time to write us about your stay with us. I am pleased to learn that you enjoyed your stay. Indeed our hotel is conveniently located in the new Hangzhou CBD area,nice scenery, parks, shopping areas and transport to Bintjiang, Xiaoshan, city centre and airport are all close by. The hotel... More

Hong Kong, China
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 15, 2013

We stayed at the hangzhou intercontinental in mid December 2013. After we were dropped off the hotel on 13 dec (night), the hotel staff outside didn't open the door for us and the automatic door doesn't seem to work, I was thinking "welcome to china and as other hotels in china, they have just lost 2 stars because of their... More

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minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear guest: Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We will forward your concern to the hotel related department for further improvement and hope you give us a chance in the future to show you how great our... More

Tarpon Springs, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 25, 2013

One of my first concerns when traveling abroad is my Gluten-free diet; mostly in countries that Celiac is not common. The InterContinental Hangzhou management took care of my diet from the moment I sent an email inquiring to the time I left to another hotel in another city. They took the time to talk about the limitations and alternatives. They... More

Was this review helpful? Yes
minnie c, Marketing&Communications coordinator at InterContinental Hangzhou, responded to this review

Dear guest: Thank you for your kind comments and endorsement of our service.We are pleased that your stay has exceeded your expectations. I look forward to your coming next time.Thank you for visiting InterContinental Hangzhou! Sincere regards! More

Tel Aviv
Contributor
17 reviews 17 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 24, 2013

I was in Shanghai for business two weeks ago, and since it was my Birthday - I've decided to take two rooms in Hangzhou Intercontinental, to relax a little. Hangzhou is beautiful, food is great but the highlight was this hotel. The staff was amazing, from doorman thru concierge to front desk team and the staff in the swimming pool... More

Was this review helpful? Yes
minnie c, Marketing &Communications coordinator at InterContinental Hangzhou, responded to this review

Dear guest: Thank you for your kind comments and endorsement of our service.We are pleased that your stay has exceeded your expectations. I look forward to your coming next time.Thank you for visiting InterContinental Hangzhou! Sincere regards! More

Manchester, United Kingdom
Contributor
13 reviews 13 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 2, 2013

I never thought I would look forward to leaving family to work in China but having stayed in the Intercontinental in October I can honestly say that I really don't mind going again this week. Apart from its stunning architecture and tasteful decor, it's a really welcoming hotel which was a surprise given the scale of everything. The staff are... More

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Jacky_Zhuang, Manager at InterContinental Hangzhou, responded to this review

Dear Joy, Many thanks for taking the time out to share your fantastic experience at the InterContinental Hangzhou! Absolutely I'm so delighted to learn of your enjoyable experience and cannot wait to share with my team. The hotel certainly caters to the needs of every traveller, our food and beverage facilities namely Fresh, Senses, Sun & Moon, Wochinger and Connection... More

Stuttgart, Germany
Top Contributor
76 reviews 76 reviews
75 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 21, 2013

Both fantastic hotels but some small differences: Positive Intercontinental: - Outside building structure amazing - in room bose sound system - excecutive lounge fresh german beer from their restaurant Positive JW: - Excecutive view on the westlake with good view amazing - location at least for westlake visitors better as walking distance approx 20min - designer soaps in all rooms... More

Was this review helpful? Yes 1
Jacky_Zhuang, Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thank you so much for having taken the time to post your review, it is very delightful to learn that you like the building, the facility, our service and the authentic home brew German beer. Feel free to draw us a line should you need any assistance and we look forward to welcoming you back soon. Kind Regards,... More

Aylesbury, United Kingdom
Top Contributor
66 reviews 66 reviews
29 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed September 23, 2013 via mobile

As a regular visitor to Hangzhou I usually stay at the sister hotel of this the Crowne Plaza Grand Canal - I couldn't get in there so booked here and while a little further out this is good because it makes it quiet! Walking in to the inner globe and it is just breathtaking! Great service Great attention to Detail... More

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Jacky_Zhuang, Manager at InterContinental Hangzhou, responded to this review

Dear guest, It is indeed so delightful to learn that your recent experience at the InterContinental Hangzhou is of great pleasure, I can hardly wait to share your comments to my team that gives all my team members a sense of achievement. Taking the opportunity, I will also thank you for the continuous patronage to the sister hotel of the... More

Worcester, Massachusetts
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 13, 2013

Years ago, stayed at Holiday Inn at downtown, not impressive an old hotel in Holiday Inn series.... Early this year, a quick stop at this hotel seems ok other than an lack of spirit Sales guy at the booking. However, 5-6 months later, without "bothering" the Sales, direct booking through the reservation, got an impressive welcome at the desk as... More

Was this review helpful? Yes
Jacky_Zhuang, Manager at InterContinental Hangzhou, responded to this review

Dear Frank, Thank you so much for sharing the reason why we have become your preferred hotel in Hangzhou. It is so refreshing to learn that we were able to live up to your expectations from your arrival to the club lounge and the happy hours experience. Your continued patronage as a Royal Ambassador member which is of great value... More

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Additional Information about InterContinental Hangzhou

Also Known As:
Intercontinental Hangzhou Hotel Hangzhou
Intercontinental Hangzhou Hotel
Address: No.2 East Jiefang Road, Hangzhou 310016, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Hangzhou
#13 Luxury Hotel in Hangzhou
#149 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
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