We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,963 Hangzhou hotels

InterContinental Hangzhou

4.5 of 5 Hotel   |   No.2 East Jiefang Road, Hangzhou 310016, China
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
InterContinental Hangzhou
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added InterContinental Hangzhou to your Saves list
Ranked #19 of 1,963 Hotels in Hangzhou
4.5 of 5 stars 174 Reviews
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Sean S
Write a Review

174 reviews from our community

Traveler rating
    80
    69
    17
    5
    3
See reviews for
3
20
4
60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
  • All months
    (174)
  • Mar-May only
    (43)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (49)
  • Dec-Feb only
    (31)
All months
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

You should consider staying at this hotel if you really care about hotel room size. It has the largest entry level rooms with large bathrooms. And they have good toiletries. Staff are friendly and well trained. They tried to arrange a slightly better room for IHG members (I'm only a gold member) and sent us a fruit plate. Breakfast can... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Sean, Thanks for sharing your pretty good staying experience with us! It's very proud to hear your appreciation and I can't wait to sharing it with our team! From hotel just 10 mins walking you can reach the fashionable shopping mall - Mixc, 5 mins to the city balcony where you can have a full view of Qian Tang... More 

Southampton
Top Contributor
54 reviews 54 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Helpful staff on the door and reception, nice touches like they remember your name when saying good morning etc. Its the little things that sometimes set 5* hotels apart and this hotel had some nice touches. Impressive hotel inside and out, especially at Christmas as it was decorated beautifully without being over the top. Check in was quick and they... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your appreciation both on the service and hotel equipment! We do really proud for your satisfaction. There are also 5 excellent restaurants in our hotel which provide juicy and tasty food. We are looking forward to meeting you again and hope more enjoyable moments can share with you! Yoyo Ge Distribution Manager More 

Contributor
16 reviews 16 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Arrived at the hotel and was astounded at the unique architecture. The place is a golden ball and the interior is also fantastic but..... Check in was very slow which wasn't a big problem but not nice after a long flight. The room was far too hot which was a problem all week even though we had engineers and 'helpers'... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for sharing your stay experience with us. We are very sorry for making your stay a little bit unpleasant, all of your comment was note by our hotel management team and action was taken out. Thanks for your concern on Wochinger, we are trying to make some different and special to attractive more guests and there will... More 

California
1 review
1 of 5 stars Reviewed November 10, 2014

First of all, this is not a typical review as I've never and probably never will stayed at the Intercontinental Hangzhou, rather this about the complete lack of communication from its "guest relation" department. Sent an email ten days ago for a simple inquiry, got a reply the next day that it has been forwarded to guest relation, and that... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for you feedback. Sorry for making you a unsatisfied stay and we do sincere apologize to you. Your comment was noted and our management took it into our hotel case study . Would you mind contacting you directly or if convenient, would you please contact me via email : sales.yoyo@hangzhou.com. We do hope that you can give... More 

Aussie around the globe
Contributor
19 reviews 19 reviews
19 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed November 7, 2014

Hotel looks great from the outside and inside but be warned, getting transport (i.e. a taxi) from this hotel is a horrendous experience. Long wait times and there is really no other option around. The area around the hotel is also dead with lots of construction so no options within walking distance. As for the room, it was well equipped... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. I've learnt from your comment that you were satisfied with FO service, and we do apologize for making you a little bit unhappy experience. InterContinental Hangzhou was located in the CBD area, connecting with the life plaza where a good place for shopping. Walking within 10 mins, you can reach the fashionable shopping mall... More 

Shanghai, China
Top Contributor
164 reviews 164 reviews
140 hotel reviews
138 helpful votes 138 helpful votes
2 of 5 stars Reviewed November 3, 2014

My stay at this hotel was disappointing Service was really bad check in and check out took months... The English of the staff is not very good. The room was ok the bed was hard the shower not so good The building itself well... Is interesting at least Next time in the area I will most probably stay at a... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. We are very sorry for making you such a uncomfortable experience. All of your concerns were noted to hotel improvement project and our management have taken action already. Staff will get much more skill training and English training. Thanks again for taking time to express your thoughts and we want to invite you personally... More 

Fremont, California
Contributor
18 reviews 18 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 29, 2014

This hotel is pretty awesome. Its a globe! The hotel is easy to get with a taxi however, I was here for a very short period of time so I am not sure how far it is from everything. I know they have a really good breakfast and one of my favorite breakfast spot of all the IHG hotel I... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Calvin N, Thanks so much for your feedback. We are very proud to see how much you like this stay at InterContinental Hangzhou. There are totally 5 restaurants in our hotel which provide different dining experiences over the world. Also there are many interests around this "Golden Globe", let me show you for your next stay in this Paradise... More 

London
Top Contributor
60 reviews 60 reviews
36 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 23, 2014

I stayed at the IC in Hangzhou on a recent business trip. I arrived at night when the front desk was manned sparingly and had to queue for 10 minutes to check in. Hotel is an amazing building resembling a round bee hive from inside and outside. Rooms are very comfortable and well equipped and all staff were very polite... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. Thank you for your stay at InterContinental Hangzhou. It's really proud to see your appreciation. For the busy MICE season in Hangzhou, our hotel was fully booked of all meeting balls, also the event need to be set up in advance. Sorry for making you a little bit unpleasant. We are looking forward to... More 

Senior Contributor
49 reviews 49 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 23, 2014

The exact location of this hotel is 2 Jie Fang West Road, near Qiang Tangjiang River. The outlook of this hotel is like a ball, from which we can view the river in a 360 angels. The lobby is full of a smelly fresh flavor. Once our taxi arrives, a bellman came and helped us carry our luggage. Then a... More 

Was this review helpful? Yes
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. I've learnt from your comment that you spent a really good time at InterContinental Hangzhou. There are also special feeling in different seasons in the Paradise. Our hotel is also the iconic in the Paradise. We are looking forward to your next stay and we will share more interests to you! Have a good... More 

Mumbai (Bombay), India
Top Contributor
65 reviews 65 reviews
44 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 22, 2014

Located in new CBD of the city, this hotel looks impressive from outside with its golden globe like structure. They have two banks of elevators - first one up to 5th floor where reception and restaurant, the other for guests. So, you go from bank of elevators to the other. It takes a while to get used to but probably... More 

Was this review helpful? Yes 1
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear Bassa, Thanks for your feedback. Thanks for your satisfaction both on the hotel products and service. There is a big life plaza connecting to our hotel , walking to the fashion plaza - Mixc only need more than 10 mins. We are looking forward to your coming back. Yoyo Ge Distribution Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to InterContinental Hangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Hangzhou

Address: No.2 East Jiefang Road, Hangzhou 310016, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
Number of rooms: 384
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Priceline, Agoda, Despegar.com, Ctrip TA, Travelocity, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your InterContinental Hangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Hangzhou Hotel Hangzhou
Hotel Style:
#7 Spa Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#17 Luxury Hotel in Hangzhou
#109 Best Value Hotel in Hangzhou

251 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (197)
Viewed
Pool/beach area (1)
Viewed
Dining (5)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (13)
Viewed
View from room (8)
Viewed
Bathroom (7)
Viewed
Other (151)

Management photos: Courtesy of the property manager

Viewed
All management photos (55)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (5)
Viewed
Dining (11)
Viewed
Pool/beach area (1)
Viewed
Bathroom (2)
Viewed
Other (26)
Hotels you might also like...
Check In Check Out
Price Your Stay