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Banyan Tree Hangzhou

#16 of 1,975 Hotels in Hangzhou
Certificate of Excellence
5.0 of 5
Hotel website
No.21 Zijinggang Road, Xihu District, Hangzhou 310030, China
Banyan Tree Hangzhou
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Ranked #16 of 1,975 Hotels in Hangzhou
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 weeks ago
jess W Ningbo, China
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217 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Japanese first
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English first
  • All months
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  • Mar-May only
    (57)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (54)
  • Dec-Feb only
    (45)
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Ningbo, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

It did not feel like a five stars resort hotel. Location is not convenient unless you just want to visit the Xixi national wetland park. Took us one hour on the traffic from Hefeng street. It also feels very humid inside. The room is huge with lots space. You might have some mosquito visitors during the summer. And breakfast also... More 

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Shanghai, China
Level Contributor
105 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 319 helpful votes
5 of 5 stars Reviewed June 25, 2015

For our company of five (grandparents, parents, (grand)son) we booked a private two bedroom villa. We were not disappointed, really beautiful. Excellent service and friendly English speaking staff. The hotel is situated in the Wetlands outside Hangzhou, very quit. Lot of facilities like swimming pool, fitness centre, bar and restaurants. The Xixi National Wetland Park & Museum is on walking... More 

Was this review helpful? Yes 2
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Anthony Holland, The pleasure was indeed all ours to have the opportunity to serve you family and you. Thank you for your interest in the hotel environment, breakfast and services provided by our colleagues. We look forward to welcoming your family and you back to Banyan Tree Hangzhou soon. Warm regards. More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 17, 2015

We booked the two bedroom villa over 3 nights in June to experience scenic Hangzhou. This was the 2nd Banyan Tree property we have stayed in. The resort was right by the Xixi Wetlands Park which the hotel booked for us. You have to visit this park to be taken back in time immersed in much preserved nature. Usual to... More 

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Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Cheryl, Thank you for your comments about your stay with us. We were so happy to read that you enjoyed various aspects of your stay such as the design of the resort and the rooms. As you mention we try to ensure our guests feel at home while also seeing the beauty that Hangzhou has to offer. We apologize... More 

Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 19, 2015

I wanted to surprise my wife for an anniversary and felt Banyan Tree will be great choice after I twice enjoyed a great time there in 2012. I was shocked to see the hotel having deteriorated so much! The rooms are full of defects, the marble floors are just as dirty as 3 years ago and the cleanliness is not... More 

Was this review helpful? Yes 2
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Patrick M, Thank you for your comments about your stay with us and we would like to take the time to apologize for the issues you faced during your stay with us and we are obviously upset at ourselves for not being able to uphold the standards you have come to expect from us. With regards to service dropping... More 

Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 23, 2015

This resort was the feast for the eyes. I loved that they did the resort in Jiang Nan architecture, and the buildings and the gardens and landscaping with the bridges and the water and the weeping willows all made for a lovely vista everywhere you walked in the resort. The decor in the rooms and the public spaces were equally... More 

Was this review helpful? Yes 1
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear cpmchan, Thank you for your positive review regarding your recent stay with us. We were so happy to read that you enjoyed various aspects of your stay such as the design of the resort and the rooms. As you mention we try to ensure our guests feel at home while also seeing the beauty that China has to offer.... More 

Shanghai, China
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 25, 2014

We stay during Christmas holidays. Unlike other hotels, there is no Xmas tree and other holiday decorations. Alright if it is Banyan style as the place is relax and quite. The whole design is quite Banyan. The room is big but the TV is too small to set in this big room. The TV also be installed quite high, we... More 

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Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Flora_Allen, Thank you for your review regarding our property and your recent stay with us. Although we are happy that you enjoyed the style of the resort as it is quiet and relaxing, please be aware we have noted your comments and are currently looking at how we can improve the placement of the TV so that our guests... More 

Amsterdam, The Netherlands
Level Contributor
3 reviews
5 of 5 stars Reviewed December 1, 2014

It is near my home, so every time my friends came to Hangzhou, I book this hotel for them. Absolutely beautifully designed hotel. Service is impeccable. Food is delicious, both at the Western and Chinese restaurants. Gym and pool facilities are also excellent.

Was this review helpful? Yes
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear C S, It was a pleasure reading your review and knowing you trust us to take care of your friends whenever they visit Hangzhou. It is through continuous training that we hope to strive for service excellence and your comments with regards to our ‘impeccable service’ make us want to keep improving day by day. We hope to be... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed November 28, 2014

We stayed in the villa. Beautiful ground filled with willow trees, ponds with beautiful koi fishes. It's like you are transplanted in historical village. Quiet, fresh air and relaxing. The villa is spacious, high ceiling, your own verandah where you can have breakfast and gleam over water lilly pond. It is easily a "6" star hotel. Service at front desk... More 

Was this review helpful? Yes
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear A L, Thank you for your kind review on Tripadvisor, and I am delighted to hear you enjoyed the natural beauty in which we are located. As we pay much attention to providing excellent service for all of our guests we are extremely pleased you were provided with an excellent service by our front desk and concierge staff and... More 

Singapore, Singapore
Level Contributor
76 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed October 30, 2014

This is the 8th Banyan Tree property I have stayed in and it is definitely not the best nor worst one. I stayed for 3 nights from 21-24th October. The resort grounds itself is beautiful and stunning in the style of a Jiangnan ancient village with bridges and lakes and waterways. The suite was huge and design was not bad.... More 

Was this review helpful? Yes 1
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear sporetravel01, Thank you for providing us with your review regarding your stay with us and I was sad to see it was not completely up to your standards. Although the physical aspect of the hotel was pleasing to you, you can imagine that certain aspects of our service level were troubling for us to hear. Please be aware that... More 

Amsterdam
Level Contributor
211 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed October 16, 2014

Gorgeous property, albeit in a very 'disney-esque' style. Rooms are huge (but don't be fooled by the '120m2' shown on the website - this includes the outdoor space). My room was beautifully appointed but did not actually have a separate living area despite the size. Most worryingly it was very noisy - I could hear people in the neighbouring room... More 

Was this review helpful? Yes
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear sinbarambam, Thank you for your review regarding your stay with us at Banyan Tree Hangzhou, though I was sorry to hear about some of the issues you faced during your stay with us. With regards to our service, please be aware that we continue to create English classes with our staff so that they can provide the same service... More 

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