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All 1,962 Hangzhou hotels

Banyan Tree Hangzhou

5.0 of 5 Hotel   |   No.21 Zijinggang Road, Xihu District, Hangzhou 310030, China
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Banyan Tree Hangzhou
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Ranked #15 of 1,962 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 weeks ago
sporetravel01 Singapore, Singapore
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200 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Top Contributor
61 reviews 61 reviews
55 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is the 8th Banyan Tree property I have stayed in and it is definitely not the best nor worst one. I stayed for 3 nights from 21-24th October. The resort grounds itself is beautiful and stunning in the style of a Jiangnan ancient village with bridges and lakes and waterways. The suite was huge and design was not bad.... More

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Amsterdam
Top Contributor
138 reviews 138 reviews
61 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed October 16, 2014

Gorgeous property, albeit in a very 'disney-esque' style. Rooms are huge (but don't be fooled by the '120m2' shown on the website - this includes the outdoor space). My room was beautifully appointed but did not actually have a separate living area despite the size. Most worryingly it was very noisy - I could hear people in the neighbouring room... More

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 7, 2014

The service is brilliant, no request was too much. Staff helped with organising trips and advised the best way to find certain points of interest. The room was beautiful, well kept and clean. The buffet breakfast caters for all tastes and very fresh each day.

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Kuala Lumpur, Malaysia
Top Contributor
53 reviews 53 reviews
42 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed September 1, 2014

We enjoyed our weekend getaway here. The room (Premier Water Terrace Suite) was spacious and comfortable. Wi-fi was free and easy to use without passwords. The whole compound was great for easy, scenic walks. Spa treatments were up to the Banyan Tree exceptional standards. Our highlight was the concierge (Chris) making arrangements for us to go to the Impressions West... More

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Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 25, 2014

the service is good. the wetland near the hotel deserves to visit. there is no need to get it through the wetland park entrance but you can walk around the wetland park through the trail near the hotel.

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Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

The service is excellent. They were very accommodative and attentive towards one of my travel companions, who was in a wheelchair. Room is very spacious and comfortable. There are only 2 restaurants, so dining options are limited. The Dong Po meat in Bai Yun Chinese restaurant is great! Might want to bring own snacks, as there isn't a convenience store... More

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
Cornwall
Top Contributor
135 reviews 135 reviews
46 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed May 22, 2014

This was our first hotel of our holiday in China. We had flown into Pudong in the early morning and arrived at the Banyan Tree after a brief stop in Wuzhen. Our check-in was handled in an efficient and very friendly manner conducted from comfortable armchairs in the lounge having been provided with towels and a cool drink. Our first... More

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Pascal E, Public Relations Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our overall services to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou soon! Your... More

Shanghai, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 20, 2014

Good location, good facilities, good service, good stuff, but should pay more attention on delails. I was very cold in villa, and screws on the door are loose. Some local food of Hangzhou in this hotel also need improved.

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
Top Contributor
62 reviews 62 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 24, 2014

Spent a weekend there. Very relaxing environment and great services. Staffs are extremely helpful. We had join a half day tour to Xixi wetland. My son enjoyed the boat ride so much. It is highly recommended to family with kids. The only complaint was the air condition arrangement. Basically, The hotel switched of the main AC, therefor, rooms as well... More

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Pascal E, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, We are happy to read that you had a great experience with us. The Xixi Wetland is indeed a great location to be in and it is gret to read that you took advantage of the facilities in our backyard. I wish to apologize about the inconvenience you faced with the A/C. The main A/C system for the... More

Shanghai, China
1 review
5 of 5 stars Reviewed March 9, 2014

nice location near Xixi wetland, can take boat from hotel to wetland if you book afternoon tea on boat. you don't need to come to the front desk but wait and seat in lobby with ginger tea and cookies. hotel staff will help you finish the check in.

Review collected in partnership with BanyanTree.com

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Pascal E, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you for sharing your feedback with us regarding your recent stay at Banyan Tree Hangzhou! We are happy to see that you have enjoyed our location and appreciated the surroundings. We are here to make you feel relaxed and reenergized when you depart from our property and it pleases us to see that that is exactly how... More

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Additional Information about Banyan Tree Hangzhou

Address: No.21 Zijinggang Road, Xihu District, Hangzhou 310030, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Hangzhou 5*
Number of rooms: 72
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Also Known As:
Banyan Tree Hangzhou Hotel Hangzhou

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