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Banyan Tree Hangzhou

#20 of 1,998 Hotels in Hangzhou
Certificate of Excellence
5.0 of 5
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No.21 Zijinggang Road, Xihu District, Hangzhou 310030, China
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Banyan Tree Hangzhou
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227 Reviews from our TripAdvisor Community

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Sydney
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

We loved this hotel. A beautiful spot and a lovely building. Loved the lobby, the high ceiling and courtyard with the room. Restful and delightful. We were taken to the opera on the lake. Stunning. Walked to the tearoom next to the hotel for a fabulous meal. Great memories for such a brief visit.

Helpful?
Thank BeeGeeSydney
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. Thank you for your interest in the hotel environment and services provided by our colleagues. we look forward to welcoming you back to Banyan Tree Hangzhou soon. Thanks you and best regards! More 

NYC, NY
Level Contributor
256 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
5 of 5 stars Reviewed December 6, 2015

This is probably the finest hotel we have stayed in outside of France. Fantastic space and layout, very private, great service. The rooms are very large and nicely appointed - great flow. Try the tea ceremony at the location on site. We also enjoyed the breakfast. Hangzhou an interesting cite. (but allocate time for travel from place to place -... More 

Helpful?
Thank harlemfamily
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and breakfast to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou soon.... More 

Cambridge, Massachusetts
Level Contributor
122 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed December 4, 2015

We stayed at the Banyan Tree Hangzhou for three nights hoping to experience the loveliness of the West Lake district. China's air quality quashed that hope. With the AQI above 150 for all the days we were there, the environment was *not* lovely. Mask time. As for the hotel itself, this is yet another Chinese building that is not wearing... More 

Helpful?
Thank Robbie B
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you for your sharing your comments on your recent visit. At the outset we wish to apologize that we have not provided you with the experience we should have. This is very disappointing for us as well. For the air condition, our director of engineering already to fixed the problem.We will make sure this is not happen... More 

Singapore
Level Contributor
580 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
5 of 5 stars Reviewed November 9, 2015 via mobile

There are so many wonderful product offerings in this area that it's difficult  to choose. Banyan tree differentiated itself with the size of their room and their indoor pool.  We come in and its looks like a village just like the one in Yangshuo but this one has a beautiful lake and pagoda inside. The room is very nice and... More 

Helpful?
Thank youke_worldwide
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you for your sharing your comments on your recent visit. At the outset we wish to apologize that we have not provided you with the experience we should have. This is very disappointing for us as well. We were so happy to read that you enjoyed various aspects of your stay such as the design and size... More 

Ningbo, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 7, 2015 via mobile

It did not feel like a five stars resort hotel. Location is not convenient unless you just want to visit the Xixi national wetland park. Took us one hour on the traffic from Hefeng street. It also feels very humid inside. The room is huge with lots space. You might have some mosquito visitors during the summer. And breakfast also... More 

Helpful?
1 Thank jess W
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Jess, Thank you for your comments regarding your stay with us. It was a shame for us to hear about the fact that the quality of your stay was lower than expected and we will take action to improve this. We apologize for the fact that the breakfast quality was not up to standard. Our F&B department has been... More 

Shanghai, China
Level Contributor
105 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 320 helpful votes
5 of 5 stars Reviewed June 24, 2015

For our company of five (grandparents, parents, (grand)son) we booked a private two bedroom villa. We were not disappointed, really beautiful. Excellent service and friendly English speaking staff. The hotel is situated in the Wetlands outside Hangzhou, very quit. Lot of facilities like swimming pool, fitness centre, bar and restaurants. The Xixi National Wetland Park & Museum is on walking... More 

Helpful?
3 Thank anthonyholland
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Anthony Holland, The pleasure was indeed all ours to have the opportunity to serve you family and you. Thank you for your interest in the hotel environment, breakfast and services provided by our colleagues. We look forward to welcoming your family and you back to Banyan Tree Hangzhou soon. Warm regards. More 

Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 17, 2015 via mobile

We booked the two bedroom villa over 3 nights in June to experience scenic Hangzhou. This was the 2nd Banyan Tree property we have stayed in. The resort was right by the Xixi Wetlands Park which the hotel booked for us. You have to visit this park to be taken back in time immersed in much preserved nature. Usual to... More 

Helpful?
1 Thank Cheryl S
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Cheryl, Thank you for your comments about your stay with us. We were so happy to read that you enjoyed various aspects of your stay such as the design of the resort and the rooms. As you mention we try to ensure our guests feel at home while also seeing the beauty that Hangzhou has to offer. We apologize... More 

Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 19, 2015

I wanted to surprise my wife for an anniversary and felt Banyan Tree will be great choice after I twice enjoyed a great time there in 2012. I was shocked to see the hotel having deteriorated so much! The rooms are full of defects, the marble floors are just as dirty as 3 years ago and the cleanliness is not... More 

Helpful?
2 Thank Patrick M
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Patrick M, Thank you for your comments about your stay with us and we would like to take the time to apologize for the issues you faced during your stay with us and we are obviously upset at ourselves for not being able to uphold the standards you have come to expect from us. With regards to service dropping... More 

Singapore, Singapore
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 22, 2015

This resort was the feast for the eyes. I loved that they did the resort in Jiang Nan architecture, and the buildings and the gardens and landscaping with the bridges and the water and the weeping willows all made for a lovely vista everywhere you walked in the resort. The decor in the rooms and the public spaces were equally... More 

Helpful?
1 Thank cpmchan
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear cpmchan, Thank you for your positive review regarding your recent stay with us. We were so happy to read that you enjoyed various aspects of your stay such as the design of the resort and the rooms. As you mention we try to ensure our guests feel at home while also seeing the beauty that China has to offer.... More 

Shanghai, China
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 25, 2014 via mobile

We stay during Christmas holidays. Unlike other hotels, there is no Xmas tree and other holiday decorations. Alright if it is Banyan style as the place is relax and quite. The whole design is quite Banyan. The room is big but the TV is too small to set in this big room. The TV also be installed quite high, we... More 

Helpful?
Thank Flora_Allen
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Flora_Allen, Thank you for your review regarding our property and your recent stay with us. Although we are happy that you enjoyed the style of the resort as it is quiet and relaxing, please be aware we have noted your comments and are currently looking at how we can improve the placement of the TV so that our guests... More 

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