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Banyan Tree Hangzhou

#16 of 1,968 Hotels in Hangzhou
Certificate of Excellence
5.0 of 5
Hotel website
No.21 Zijinggang Road, Xihu District, Hangzhou 310030, China
Banyan Tree Hangzhou
Best prices for: 1 room 1 guest
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Ranked #16 of 1,968 Hotels in Hangzhou
Certificate of Excellence
A recent review
4 of 5 stars reviewed 5 weeks ago
cpmchan Singapore, Singapore
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212 reviews from our community

Traveler rating
    128
    51
    23
    5
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Istanbul, Turkey
1 review
1 of 5 stars Reviewed 1 week ago

I wanted to surprise my wife for an anniversary and felt Banyan Tree will be great choice after I twice enjoyed a great time there in 2012. I was shocked to see the hotel having deteriorated so much! The rooms are full of defects, the marble floors are just as dirty as 3 years ago and the cleanliness is not... More 

Was this review helpful? Yes
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Patrick M, Thank you for your comments about your stay with us and we would like to take the time to apologize for the issues you faced during your stay with us and we are obviously upset at ourselves for not being able to uphold the standards you have come to expect from us. With regards to service dropping... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This resort was the feast for the eyes. I loved that they did the resort in Jiang Nan architecture, and the buildings and the gardens and landscaping with the bridges and the water and the weeping willows all made for a lovely vista everywhere you walked in the resort. The decor in the rooms and the public spaces were equally... More 

Was this review helpful? Yes
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear cpmchan, Thank you for your positive review regarding your recent stay with us. We were so happy to read that you enjoyed various aspects of your stay such as the design of the resort and the rooms. As you mention we try to ensure our guests feel at home while also seeing the beauty that China has to offer.... More 

Shanghai, China
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 25, 2014

We stay during Christmas holidays. Unlike other hotels, there is no Xmas tree and other holiday decorations. Alright if it is Banyan style as the place is relax and quite. The whole design is quite Banyan. The room is big but the TV is too small to set in this big room. The TV also be installed quite high, we... More 

Was this review helpful? Yes
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Flora_Allen, Thank you for your review regarding our property and your recent stay with us. Although we are happy that you enjoyed the style of the resort as it is quiet and relaxing, please be aware we have noted your comments and are currently looking at how we can improve the placement of the TV so that our guests... More 

Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 1, 2014

It is near my home, so every time my friends came to Hangzhou, I book this hotel for them. Absolutely beautifully designed hotel. Service is impeccable. Food is delicious, both at the Western and Chinese restaurants. Gym and pool facilities are also excellent.

Was this review helpful? Yes
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear C S, It was a pleasure reading your review and knowing you trust us to take care of your friends whenever they visit Hangzhou. It is through continuous training that we hope to strive for service excellence and your comments with regards to our ‘impeccable service’ make us want to keep improving day by day. We hope to be... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 28, 2014

We stayed in the villa. Beautiful ground filled with willow trees, ponds with beautiful koi fishes. It's like you are transplanted in historical village. Quiet, fresh air and relaxing. The villa is spacious, high ceiling, your own verandah where you can have breakfast and gleam over water lilly pond. It is easily a "6" star hotel. Service at front desk... More 

Was this review helpful? Yes
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear A L, Thank you for your kind review on Tripadvisor, and I am delighted to hear you enjoyed the natural beauty in which we are located. As we pay much attention to providing excellent service for all of our guests we are extremely pleased you were provided with an excellent service by our front desk and concierge staff and... More 

Singapore, Singapore
Top Contributor
72 reviews 72 reviews
66 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed October 30, 2014

This is the 8th Banyan Tree property I have stayed in and it is definitely not the best nor worst one. I stayed for 3 nights from 21-24th October. The resort grounds itself is beautiful and stunning in the style of a Jiangnan ancient village with bridges and lakes and waterways. The suite was huge and design was not bad.... More 

Was this review helpful? Yes 1
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear sporetravel01, Thank you for providing us with your review regarding your stay with us and I was sad to see it was not completely up to your standards. Although the physical aspect of the hotel was pleasing to you, you can imagine that certain aspects of our service level were troubling for us to hear. Please be aware that... More 

Amsterdam
Top Contributor
149 reviews 149 reviews
66 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed October 16, 2014

Gorgeous property, albeit in a very 'disney-esque' style. Rooms are huge (but don't be fooled by the '120m2' shown on the website - this includes the outdoor space). My room was beautifully appointed but did not actually have a separate living area despite the size. Most worryingly it was very noisy - I could hear people in the neighbouring room... More 

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Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear sinbarambam, Thank you for your review regarding your stay with us at Banyan Tree Hangzhou, though I was sorry to hear about some of the issues you faced during your stay with us. With regards to our service, please be aware that we continue to create English classes with our staff so that they can provide the same service... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 7, 2014

The service is brilliant, no request was too much. Staff helped with organising trips and advised the best way to find certain points of interest. The room was beautiful, well kept and clean. The buffet breakfast caters for all tastes and very fresh each day.

Was this review helpful? Yes
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear 474colinr, At Banyan Tree Hangzhou we pride ourselves on creating memories and creating a personal service second-to-none. After reading your review it gives me great pleasure to see we ensured that type of memory for you. We hope you have enjoyed the surroundings of Hangzhou as well as the resort itself and we look forward to welcoming you again... More 

Kuala Lumpur, Malaysia
Top Contributor
59 reviews 59 reviews
46 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed September 1, 2014

We enjoyed our weekend getaway here. The room (Premier Water Terrace Suite) was spacious and comfortable. Wi-fi was free and easy to use without passwords. The whole compound was great for easy, scenic walks. Spa treatments were up to the Banyan Tree exceptional standards. Our highlight was the concierge (Chris) making arrangements for us to go to the Impressions West... More 

Was this review helpful? Yes 1
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Azran1, It was wonderful to read your review regarding your stay with us and that you enjoyed the scenic walks in the beautiful area we are so lucky to be surrounded by. I have informed our Spa team of your “exceptional” experience which they were thrilled to hear about. The Spa is one of Banyan Tree’s signature points and... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

The service is excellent. They were very accommodative and attentive towards one of my travel companions, who was in a wheelchair. Room is very spacious and comfortable. There are only 2 restaurants, so dining options are limited. The Dong Po meat in Bai Yun Chinese restaurant is great! Might want to bring own snacks, as there isn't a convenience store... More 

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
Lawrence Z, General Manager at Banyan Tree Hangzhou, responded to this review

Dear vingbat, We would like to thank you for taking time to review our resort on Tripadvisor and we were extremely happy to hear you were pleased with our ‘excellent service’. As Banyan Tree, we look to provide a personal service for each of our guests to ensure they feel at home with us. I will definitely pass on your... More 

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