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All 1,900 Hangzhou hotels

Banyan Tree Hangzhou

5.0 of 5 Hotel   |   No.21 Zijinggang Road, Xihu District, Hangzhou 310030, China
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85%
Ranked #14 of 1,900 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
474colinr
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196 reviews from our community

Traveler rating
    119
    47
    21
    5
    4
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36
46
1
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Any
English first
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The service is brilliant, no request was too much. Staff helped with organising trips and advised the best way to find certain points of interest. The room was beautiful, well kept and clean. The buffet breakfast caters for all tastes and very fresh each day.

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Kuala Lumpur, Malaysia
Top Contributor
52 reviews 52 reviews
42 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our weekend getaway here. The room (Premier Water Terrace Suite) was spacious and comfortable. Wi-fi was free and easy to use without passwords. The whole compound was great for easy, scenic walks. Spa treatments were up to the Banyan Tree exceptional standards. Our highlight was the concierge (Chris) making arrangements for us to go to the Impressions West... More

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 25, 2014

the service is good. the wetland near the hotel deserves to visit. there is no need to get it through the wetland park entrance but you can walk around the wetland park through the trail near the hotel.

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Singapore, Singapore
1 review
5 of 5 stars Reviewed May 28, 2014

The service is excellent. They were very accommodative and attentive towards one of my travel companions, who was in a wheelchair. Room is very spacious and comfortable. There are only 2 restaurants, so dining options are limited. The Dong Po meat in Bai Yun Chinese restaurant is great! Might want to bring own snacks, as there isn't a convenience store... More

Review collected in partnership with BanyanTree.com

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Cornwall
Top Contributor
128 reviews 128 reviews
44 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed May 22, 2014

This was our first hotel of our holiday in China. We had flown into Pudong in the early morning and arrived at the Banyan Tree after a brief stop in Wuzhen. Our check-in was handled in an efficient and very friendly manner conducted from comfortable armchairs in the lounge having been provided with towels and a cool drink. Our first... More

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Pascal E, Public Relations Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our overall services to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou soon! Your... More

Shanghai, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 20, 2014

Good location, good facilities, good service, good stuff, but should pay more attention on delails. I was very cold in villa, and screws on the door are loose. Some local food of Hangzhou in this hotel also need improved.

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
Top Contributor
57 reviews 57 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 24, 2014

Spent a weekend there. Very relaxing environment and great services. Staffs are extremely helpful. We had join a half day tour to Xixi wetland. My son enjoyed the boat ride so much. It is highly recommended to family with kids. The only complaint was the air condition arrangement. Basically, The hotel switched of the main AC, therefor, rooms as well... More

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Pascal E, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, We are happy to read that you had a great experience with us. The Xixi Wetland is indeed a great location to be in and it is gret to read that you took advantage of the facilities in our backyard. I wish to apologize about the inconvenience you faced with the A/C. The main A/C system for the... More

Shanghai, China
1 review
5 of 5 stars Reviewed March 9, 2014

nice location near Xixi wetland, can take boat from hotel to wetland if you book afternoon tea on boat. you don't need to come to the front desk but wait and seat in lobby with ginger tea and cookies. hotel staff will help you finish the check in.

Review collected in partnership with BanyanTree.com

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Pascal E, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you for sharing your feedback with us regarding your recent stay at Banyan Tree Hangzhou! We are happy to see that you have enjoyed our location and appreciated the surroundings. We are here to make you feel relaxed and reenergized when you depart from our property and it pleases us to see that that is exactly how... More

Pretoria, South Africa
Contributor
16 reviews 16 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 7, 2014

we stayed here for one night and moved to another hotel. The room are large with very high ceiling. and they decorated very pleasantly with lots chinese artefacts. but its a little far away from where we wanted to go. we wanted to be close to the westlake. the restaurant was just ok. the food was just ok.

Was this review helpful? Yes 1
Pascal E, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Gerome M, Thank you for your posting. We are pleasedto see you stay was good overall, but we surely would aim for every aspec to be perfect. You mentioned the location was not as per your liking. The Westlake takes a 15-20 minutes drive, which is correct, but I hope that the next time you come to Hangzhou you... More

s
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 6, 2014

It is a shame such a beaitiful property is under such terrible management. The ceiling of one of the villas has a leak and the wall has sinking molds from moisture. When we first got their s stron smell reaked out of the room and they told me it was from floor heating. Everything looked dusty. they covered the tissue... More

Review collected in partnership with BanyanTree.com

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Pascal E, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you for staying with us and for giving us details about your stay. We sincerely apologize for the service discrepancies you encountered, especially regarding the cleanliness. Margaret has shared the details with us and we are getting to the bottom of this. This is very unusual and definitely unacceptable, so we will make sure the root of... More

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Additional Information about Banyan Tree Hangzhou

Address: No.21 Zijinggang Road, Xihu District, Hangzhou 310030, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Hangzhou 5*
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Also Known As:
Banyan Tree Hangzhou Hotel Hangzhou

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