Stayed 2 nights on a business trip last January 2009. Although the hotel is far away from city center activities and other known areas, its a good place to be on a business trip. Rooms are nice, staff is friendly, check in quick and professional. Although the first evening we arrived very late and the restaurant was closing, they still... more

Nice properties. good room with River view. Great sunset ! My suite is nice with all welcome fruit and welcome chocolate and snack too. Only problem is super far from everything. I really don't like that much. But still ok. Travel to west lake it only cost you 20 RMB that about 3 us dollar or 2 Euro only. Staff... more

We stayed at the Sheraton four points Hangzhou recently . After a tiring bus ride from Suzhou and having to wait an hour for a taxi and then enduring a fairly long drive , we were glad the check in process was done smoothly .We were very impressed by the newness of the premises and the fantastic service. The staff... more

The Four Points Hangzhou is definetely far above the typical Four Points in the U.S. Located in the Hangxhou high tech zone far from West Lake. Good service all around. Kudos to the management, the staff is trying very hard to pay attention to details and provide outstanding customer service, two things that hotels in China generally lack. Although not... more

This hotel is only 3 months old. I was expecting a "downmarket" Four Points in the usual North American tradition however this hotel is beautiful - more like a Sheraton Grande and not too far below a St. Regis. It is however not near the tourist areas and is located across the river in a business type area. There is... more