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Four Points by Sheraton Hangzhou, Binjiang

No.868 Dongxin Avenue, Binjiang District, Hangzhou 310051, China
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1 room 1 guest
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Four Points by Sheraton Hangzhou, Binjiang
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352 Reviews from our TripAdvisor Community

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Traveler rating
    100
    198
    45
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
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  • All months
    (352)
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    (100)
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    (85)
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    (96)
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    (71)
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Shanghai Region, China
Level Contributor
75 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 25, 2015

the hotel is located across the bridge from Yangzhou west lake tourist area. recommended for business traveller as hotel is away from the hustle and bustle of west lake tourist area. food here is reasonably good and there are fast food joint within walking distance from hotel

Was this review helpful? Yes
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear teo a, thank you very much for your review. As you have mentioned there are some good dinner options around, if you don't know where to go to or simply can't decide on what you want to eat for dinner, just ask our concierge or lobby bar staff - we are glad to help. As the local food options... More 

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed July 16, 2015

I don't normally write reviews, but Sebastian at the Four Point made our stay wonderful. We often stay at the Four Points, it's central to most of our business in Hangzhou. Beyond the location the facilities are clean and all needs were met. The bed is big, the room has a nice desk spanning the whole length of a wall,... More 

Was this review helpful? Yes
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Sir, First of all, thank you very much for taking the time writing such a detailed response, and gives us highly to praise, your support and recognition is the biggest power of our progress. We, in depth, believe we will do better with your continuous support and trust in the future. welcome back! Yours Zoe More 

Kuala Lumpur, Malaysia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 30, 2015

The hotel entrance is a little confusing. The building itself doesn't look 5 stars. The room is up to par. Apparently the in house Chinese restaurant serves good food. There are a few restaurants serving local cruising nearby. Most food establishments here close early.

Was this review helpful? Yes 1
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear C W, it is great to hear you liked our chinese restaurant! We understand that you might find that the drive in towards the hotel entrance is confusing at first. However, experience has proven that the current solution is a more safe option for our guests to reach our entrance. Also, we have already installed additional direction signs and... More 

Shanghai, China
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed May 7, 2015

The room was ok, but the carpet is already showing wear & tear. With black spots here & there, and quite a lot of stain, they should have done a better job in maintaining the hotel. The bathroom was dirty & around the shower box, there were a lot of mold on the grout. The housekeeping was not doing its... More 

Was this review helpful? Yes 1
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Sir, First of all, thank you very much for taking the time writing such a detailed response. We have forwarded it to our housekeeping department with a note to take better care. I am so sorry while heard about your comments which made you upset and definitely we will improve our service as per your mentioned points. Please let... More 

Cleveland, Ohio
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed April 15, 2015

The front reception desk manager was extraordinarily friendly, and very helpful getting me checked in. The room was very large, with a lounge area and a bed area. Everything was very comfortable. The exercise facility was a bit removed (Two elevator rides and two sets of stairs), and the equipment was worn but serviceable. The indoor pool was HUGE. My... More 

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FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Nel, First of all thank you very much for taking the time of writing such a detailed review. Our buffet style and selection are depending on seasonal availability and buffet theme. For every promotion we are hiring a local chef to teach our kitchen staff on preparing all kinds of authentic local specialities. The whole star fish you have... More 

Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 1, 2015 via mobile

Good quality property with very friendly staff. Outskirts of the city itself so going to Centre you need transportation. Quite a few small eateries nearby to find other than hotel food. All needed services on walking distance

Was this review helpful? Yes
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Jarpi, Thank you very much for staying with us. We are glad to hear you have had a pleasant stay. Welcoming you back soon!!! Sebastian Did you know? You may ask our concierge or lobby bar staff for restaurants nearby. More 

Gilbert, Arizona
Level Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed February 9, 2015

I have stayed here twice on business trips and have really been impressed with the large and modern rooms offered as upgrades as well as the overall level of service in the hotel and its restaurants. Highly recommended.

Was this review helpful? Yes
FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Jay, Thank you very much for the great rating!! We really appreciate it. See you again soon. Sebastian Did you know? Happy Hour at Lobby Bar is from 5-7pm every day. Monday all day!!! Buy 1 get 1 for free. More 

Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed January 22, 2015

I only stayed one night but it was a great experience. I was upgraded to a suite which was lovely . Ordered room service as I was tired and with such a lovely room it was a welcome rest. The staff are very attentive but do not speak English hardly at all and i dont speak Chinese so being understood... More 

Was this review helpful? Yes 1
Beijing, China
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 27, 2014

We chose this hotel for free stays in a suite(using points) The hotel is good in terms of the room cleanness & tidiness. The bed is comfortable. However, there are not wall outlets by the bed so I had to hijack the one for the lampstand. To be fair there are wall outlets in the living room for both Chinese... More 

Was this review helpful? Yes
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed October 13, 2014

The room is not big enough, has a light-colored decoration style. The toiletries smell like lemon. Wi-Fi is free to use. The service is just general, no bright spot. There are free buses for customers to take to Binjiang and Hangzhou downtown. The disadvantage is that it’s far from downtown, no business center and restaurant area.

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