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Four Points by Sheraton Hangzhou, Binjiang

#32 of 1,968 Hotels in Hangzhou
Certificate of Excellence
4.0 of 5
Hotel website
No.868 Dongxin Avenue, Binjiang District, Hangzhou 310051, China
Four Points by Sheraton Hangzhou, Binjiang
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Ranked #32 of 1,968 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
NelPit Cleveland, Ohio
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347 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, Ohio
Top Contributor
59 reviews 59 reviews
37 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

The front reception desk manager was extraordinarily friendly, and very helpful getting me checked in. The room was very large, with a lounge area and a bed area. Everything was very comfortable. The exercise facility was a bit removed (Two elevator rides and two sets of stairs), and the equipment was worn but serviceable. The indoor pool was HUGE. My... More 

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FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Nel, First of all thank you very much for taking the time of writing such a detailed review. Our buffet style and selection are depending on seasonal availability and buffet theme. For every promotion we are hiring a local chef to teach our kitchen staff on preparing all kinds of authentic local specialities. The whole star fish you have... More 

Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 1, 2015 via mobile

Good quality property with very friendly staff. Outskirts of the city itself so going to Centre you need transportation. Quite a few small eateries nearby to find other than hotel food. All needed services on walking distance

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FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Jarpi, Thank you very much for staying with us. We are glad to hear you have had a pleasant stay. Welcoming you back soon!!! Sebastian Did you know? You may ask our concierge or lobby bar staff for restaurants nearby. More 

Gilbert, Arizona
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 9, 2015

I have stayed here twice on business trips and have really been impressed with the large and modern rooms offered as upgrades as well as the overall level of service in the hotel and its restaurants. Highly recommended.

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FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Jay, Thank you very much for the great rating!! We really appreciate it. See you again soon. Sebastian Did you know? Happy Hour at Lobby Bar is from 5-7pm every day. Monday all day!!! Buy 1 get 1 for free. More 

Top Contributor
52 reviews 52 reviews
16 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed January 22, 2015

I only stayed one night but it was a great experience. I was upgraded to a suite which was lovely . Ordered room service as I was tired and with such a lovely room it was a welcome rest. The staff are very attentive but do not speak English hardly at all and i dont speak Chinese so being understood... More 

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Beijing, China
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 27, 2014

We chose this hotel for free stays in a suite(using points) The hotel is good in terms of the room cleanness & tidiness. The bed is comfortable. However, there are not wall outlets by the bed so I had to hijack the one for the lampstand. To be fair there are wall outlets in the living room for both Chinese... More 

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Senior Contributor
49 reviews 49 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 13, 2014

The room is not big enough, has a light-colored decoration style. The toiletries smell like lemon. Wi-Fi is free to use. The service is just general, no bright spot. There are free buses for customers to take to Binjiang and Hangzhou downtown. The disadvantage is that it’s far from downtown, no business center and restaurant area.

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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 13, 2014

We stayed two nights in this hotel for a business meeting. It is somewhat outdated and in need of a serious "facelift". It not only looks well worn but smells it as well, very musty and cigarette stink everywhere. The coffee shop is large and not very clean. However, breakfast buffet is good with a huge selection to choose from.... More 

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Pune, India
Top Contributor
71 reviews 71 reviews
13 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed August 17, 2014

I was pleasantly surprised with the overall package at this four points as compared to many of their other facilities. This is definitely much more than a very typical business hotel in terms of location, ambience and facilities offered. The sprawling reception and the no of staff members in attendance is very welcoming. The spread at the breakfast and dinner... More 

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FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Highly appreciated for your comments and also free charge for fitness center and pool if you live in next time. Free WiFi. Your recommendation is very useful to other business traveller~ Thanks again. More 

Freiburg im Breisgau, Germany
Top Contributor
85 reviews 85 reviews
66 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed August 17, 2014

30 minutes away from Hangzhou center; in the middle of the business district.Therefore no good "program" for strolling around, exploring the city, restaurants & bars, shopping, etc. The company hotel rate allowed me a premium room, which was largeand comfortable: good bed, no noise, clean and good shower, minibar, airconditioning. Small details as a safe, ironing equipment, bottles of water.... More 

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FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Highly appreciated for your comments and also free charge for fitness center and pool if you live in next time. Free WiFi. Our lunch and dinner both have delicious you can experience next time. Thanks again! More 

Carmel, Indiana
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 17, 2014

I travel a lot and stay at Sheraton whenever possible. I have a pretty good experience with this hotel brand but was very disappointed of this hotel. The room was very outdated and although was cleaned smelled musty. Probably because the furniture and carpet needs a deep cleaning or rather changed out. The bed was clean and comfortable but the... More 

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FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Ms, I'm very sorry to hear that this trip made you despontent, I can totally imagine the fear when you stand in the dark in the strange city. Next time if you live here again, please feel free to contact our colleague front desk in advance, they can arrange the rooms and wait for bring you any help. More 

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