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Four Points by Sheraton Hangzhou, Binjiang

No.868 Dongxin Avenue, Binjiang District, Hangzhou 310051, China
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Four Points by Sheraton Hangzhou, Binjiang
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Ranked #39 of 1,968 Hotels in Hangzhou
A recent review
3 of 5 stars reviewed 4 days ago
C W Kuala Lumpur, Malaysia
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349 Reviews from our TripAdvisor Community

Traveler rating
    99
    196
    45
    8
    1
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur, Malaysia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel entrance is a little confusing. The building itself doesn't look 5 stars. The room is up to par. Apparently the in house Chinese restaurant serves good food. There are a few restaurants serving local cruising nearby. Most food establishments here close early.

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Shanghai, China
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The room was ok, but the carpet is already showing wear & tear. With black spots here & there, and quite a lot of stain, they should have done a better job in maintaining the hotel. The bathroom was dirty & around the shower box, there were a lot of mold on the grout. The housekeeping was not doing its... More 

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FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Sir, First of all, thank you very much for taking the time writing such a detailed response. We have forwarded it to our housekeeping department with a note to take better care. I am so sorry while heard about your comments which made you upset and definitely we will improve our service as per your mentioned points. Please let... More 

Cleveland, Ohio
Top Contributor
59 reviews 59 reviews
37 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 15, 2015

The front reception desk manager was extraordinarily friendly, and very helpful getting me checked in. The room was very large, with a lounge area and a bed area. Everything was very comfortable. The exercise facility was a bit removed (Two elevator rides and two sets of stairs), and the equipment was worn but serviceable. The indoor pool was HUGE. My... More 

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FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Nel, First of all thank you very much for taking the time of writing such a detailed review. Our buffet style and selection are depending on seasonal availability and buffet theme. For every promotion we are hiring a local chef to teach our kitchen staff on preparing all kinds of authentic local specialities. The whole star fish you have... More 

Senior Contributor
25 reviews 25 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 1, 2015 via mobile

Good quality property with very friendly staff. Outskirts of the city itself so going to Centre you need transportation. Quite a few small eateries nearby to find other than hotel food. All needed services on walking distance

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FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Jarpi, Thank you very much for staying with us. We are glad to hear you have had a pleasant stay. Welcoming you back soon!!! Sebastian Did you know? You may ask our concierge or lobby bar staff for restaurants nearby. More 

Gilbert, Arizona
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 9, 2015

I have stayed here twice on business trips and have really been impressed with the large and modern rooms offered as upgrades as well as the overall level of service in the hotel and its restaurants. Highly recommended.

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FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Dear Jay, Thank you very much for the great rating!! We really appreciate it. See you again soon. Sebastian Did you know? Happy Hour at Lobby Bar is from 5-7pm every day. Monday all day!!! Buy 1 get 1 for free. More 

Top Contributor
55 reviews 55 reviews
17 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 22, 2015

I only stayed one night but it was a great experience. I was upgraded to a suite which was lovely . Ordered room service as I was tired and with such a lovely room it was a welcome rest. The staff are very attentive but do not speak English hardly at all and i dont speak Chinese so being understood... More 

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Beijing, China
Contributor
19 reviews 19 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 27, 2014

We chose this hotel for free stays in a suite(using points) The hotel is good in terms of the room cleanness & tidiness. The bed is comfortable. However, there are not wall outlets by the bed so I had to hijack the one for the lampstand. To be fair there are wall outlets in the living room for both Chinese... More 

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Senior Contributor
49 reviews 49 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 13, 2014

The room is not big enough, has a light-colored decoration style. The toiletries smell like lemon. Wi-Fi is free to use. The service is just general, no bright spot. There are free buses for customers to take to Binjiang and Hangzhou downtown. The disadvantage is that it’s far from downtown, no business center and restaurant area.

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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 13, 2014

We stayed two nights in this hotel for a business meeting. It is somewhat outdated and in need of a serious "facelift". It not only looks well worn but smells it as well, very musty and cigarette stink everywhere. The coffee shop is large and not very clean. However, breakfast buffet is good with a huge selection to choose from.... More 

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Pune, India
Top Contributor
72 reviews 72 reviews
13 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed August 17, 2014

I was pleasantly surprised with the overall package at this four points as compared to many of their other facilities. This is definitely much more than a very typical business hotel in terms of location, ambience and facilities offered. The sprawling reception and the no of staff members in attendance is very welcoming. The spread at the breakfast and dinner... More 

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FourpointsHZ, Manager at Four Points by Sheraton Hangzhou, Binjiang, responded to this review

Highly appreciated for your comments and also free charge for fitness center and pool if you live in next time. Free WiFi. Your recommendation is very useful to other business traveller~ Thanks again. More 

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