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Lily Hotel

No.156 Shuguang Road, Xihu District, Hangzhou 310013, China
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1 room 1 guest
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133 Reviews from our TripAdvisor Community

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Traveler rating
    13
    69
    38
    7
    6
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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    (133)
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    (26)
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    (31)
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Calgary, Canada
Level Contributor
62 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at Lily Hotel for three nights in mid-August. The hotel is average for high-end Chinese hotels. The breakfast is good and the restaurant serves a good variety of dishes for lunch and dinner. Internet is free and fast, free bottled water in the room and green-tea bags, and the air conditioning works well and is not noisy. I... More 

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Bexhill-on-Sea, United Kingdom
Level Contributor
81 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed April 17, 2015

Stayed here a while ago on our Wendy Wu tour. Pleased with the hotel and rooms. No issues with cleanliness. Being on a well organised tour, we had nothing to arrange and everything went like clockwork. Would be pleased to return as independent travellers.

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Perth Western Australia
Level Contributor
140 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed December 15, 2014

The hotel looks nice from the outside with a nice entry for a 3 star hotel. Our room was a Standard Room and was ok except my husband sat in the big chair in the corner of the room and the centre springs were broken. We were only here over night. Breakfast was ordinary with lots of asian food. The... More 

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Croatia
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed September 1, 2014

We visited Hangzhou on our trip through China. The hotel is in a nice location, close to the lake, quiet and clean. However, the bed was one of the hardest we have ever seen anywhere in the world. They should consider changing the matrasses. The staff does not speak English too well, so prepare yourself for an adventure if you... More 

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Travelers are raving about these Hangzhou hotels

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed February 23, 2014 via mobile

I stayed here a week on business. I thought the facility and location was good, but had a big issue with my room... When the shower was turned on, a strong moldy smell filled my room. I spent my entire week feeling nauseous. (I have been to Hangzhou many times without problem as I eat and drink carefully). I am... More 

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Bedford, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 8, 2013

We stayed at the Lily Hotel as part of a G Adventure tour July 2013. The beds where Very hard (yes all beds in China are hard but these were extra firm) there was a bottle of complementary water, a fridge but no safe in the room. It was clean and comfortable. There is a pool but it was not... More 

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Melbourne, Victoria, Australia
Level Contributor
188 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed November 6, 2013

For me this was a perfectly OK hotel: good location, service, and friendly staff. Room clean and very large. The bed was incredibly firm, not too far off sleeping on the floor and many wouldn't sleep well. The dining room has seen better days. I would come back, but I would be careful who I recommended it to.

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Geneva, Switzerland
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed October 28, 2013

Good location, 10 min from West lake, easy access by bus to town center (bus 118) For the rooms, they were old, dirty and noisy. The carpet had lots of stains, the furniture was very used and broken. The bathroom had mold and the shower was rusty. The staff was impolite and unpleasant. Be careful of the breakfast time limit... More 

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Sydney, Australia
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 4, 2013

Easy walking distance to West Lake but without a view of the lake. The hotel was luxurious by my standards. Certainly clean and comfortable. A computer with internet access was available for a fee. The restaurant was good and had a menu with some English-named dishes. The reception staff spoke English for us and the restaurant staff coped with our... More 

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Hong Kong
Level Contributor
186 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
2 of 5 stars Reviewed September 27, 2013 via mobile

My experience based on 3 visits this year: The good: it's strategically located near the west lake and the lake's show venue (15 min walk), and 10 min walk from the stadium with all sorts of restaurants and bars. The bad: this hotel is clearly past it's glory days and in desperate need for a total make over. Rooms are... More 

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