We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,816 Hangzhou hotels

Lily Hotel

3.0 of 5 Hotel   |   No.156 Shuguang Road, Xihu District, Hangzhou 310013, China
Hotel amenities
Save Saved
You added Lily Hotel to your Saves list
Lily Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Ctrip.com AMOMA.com Otel.com
70%
Ranked #359 of 1,816 hotels in Hangzhou
A recent review
4 of 5 stars Reviewed December 8, 2013
L_Robbo25 St. Albans, United Kingdom
Write a Review

121 people have reviewed this hotel

Traveler rating
    12
    64
    36
    4
    5
See reviews for
6
9
7
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 23, 2014 via mobile

I stayed here a week on business. I thought the facility and location was good, but had a big issue with my room... When the shower was turned on, a strong moldy smell filled my room. I spent my entire week feeling nauseous. (I have been to Hangzhou many times without problem as I eat and drink carefully). I am... More

Was this review helpful? Yes
St. Albans, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 8, 2013

We stayed at the Lily Hotel as part of a G Adventure tour July 2013. The beds where Very hard (yes all beds in China are hard but these were extra firm) there was a bottle of complementary water, a fridge but no safe in the room. It was clean and comfortable. There is a pool but it was not... More

Was this review helpful? Yes
Melbourne, Victoria, Australia
Top Contributor
129 reviews 129 reviews
20 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed November 6, 2013

For me this was a perfectly OK hotel: good location, service, and friendly staff. Room clean and very large. The bed was incredibly firm, not too far off sleeping on the floor and many wouldn't sleep well. The dining room has seen better days. I would come back, but I would be careful who I recommended it to.

Was this review helpful? Yes
Geneva, Switzerland
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 28, 2013

Good location, 10 min from West lake, easy access by bus to town center (bus 118) For the rooms, they were old, dirty and noisy. The carpet had lots of stains, the furniture was very used and broken. The bathroom had mold and the shower was rusty. The staff was impolite and unpleasant. Be careful of the breakfast time limit... More

Was this review helpful? Yes
Sydney, Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 4, 2013

Easy walking distance to West Lake but without a view of the lake. The hotel was luxurious by my standards. Certainly clean and comfortable. A computer with internet access was available for a fee. The restaurant was good and had a menu with some English-named dishes. The reception staff spoke English for us and the restaurant staff coped with our... More

Was this review helpful? Yes
Hong Kong
Top Contributor
65 reviews 65 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed September 27, 2013 via mobile

My experience based on 3 visits this year: The good: it's strategically located near the west lake and the lake's show venue (15 min walk), and 10 min walk from the stadium with all sorts of restaurants and bars. The bad: this hotel is clearly past it's glory days and in desperate need for a total make over. Rooms are... More

Was this review helpful? Yes
San Francisco
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 2, 2013

The hotel is very outdated - somewhat of a nightmare from the 1950's. It was also barren in that it did not have too many guests staying there - this was during October of 2012. Service was OK - not very friendly compared to other hotels I stayed in China. Restaurants in the hotel are not very good either in... More

Was this review helpful? Yes
Bangalore
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 23, 2013

We stayed overnight at this hotel and it was pretty good. The staff did not speak a word of English, but we had our guide so it was ok. We also had lunch at the same hotel next day, and the food was fine. The lunch was in a closed room, so it wasnt the finest dining experience, but with... More

Was this review helpful? Yes 1
Hannover, Germany
Top Contributor
184 reviews 184 reviews
55 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed December 3, 2012

I stayed overnight at this hotel while it was clean it is very tired and aged the bathrooms in particular could do with upgrading and replacement. I found the rooms quite small and noisy.You could hear the people in the next room running a bath

Was this review helpful? Yes 1
Sydney, Australia
Top Contributor
56 reviews 56 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 31, 2012

I stayed in a single room which is surprisingly clean and good room. The price is not too cheap either but it comes with the value. The breakfast was also good, they offer a wide range of Western and Chinese breakfast. It is not located near the city so don't expect too much with the lively surrounding but I found... More

Was this review helpful? Yes 2

Been to Lily Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lily Hotel

Also Known As:
Lily Hotel Hangzhou
Address: No.156 Shuguang Road, Xihu District, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #359 of 1,816 hotels in Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:3 star — Lily Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Ctrip DaoDao, TripOnline SA and Otel so you can book your Lily Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Lily Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.