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Lily Hotel

No.156 Shuguang Road, Xihu District, Hangzhou 310013, China
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Lily Hotel
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Ranked #336 of 1,968 Hotels in Hangzhou
A recent review
4 of 5 stars reviewed 1 week ago
sleepybexhill Bexhill-on-Sea, United Kingdom
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132 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bexhill-on-Sea, United Kingdom
Top Contributor
63 reviews 63 reviews
59 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here a while ago on our Wendy Wu tour. Pleased with the hotel and rooms. No issues with cleanliness. Being on a well organised tour, we had nothing to arrange and everything went like clockwork. Would be pleased to return as independent travellers.

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Perth Western Australia
Top Contributor
128 reviews 128 reviews
14 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed December 15, 2014

The hotel looks nice from the outside with a nice entry for a 3 star hotel. Our room was a Standard Room and was ok except my husband sat in the big chair in the corner of the room and the centre springs were broken. We were only here over night. Breakfast was ordinary with lots of asian food. The... More 

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Top Contributor
58 reviews 58 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed September 1, 2014

We visited Hangzhou on our trip through China. The hotel is in a nice location, close to the lake, quiet and clean. However, the bed was one of the hardest we have ever seen anywhere in the world. They should consider changing the matrasses. The staff does not speak English too well, so prepare yourself for an adventure if you... More 

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 23, 2014 via mobile

I stayed here a week on business. I thought the facility and location was good, but had a big issue with my room... When the shower was turned on, a strong moldy smell filled my room. I spent my entire week feeling nauseous. (I have been to Hangzhou many times without problem as I eat and drink carefully). I am... More 

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St. Albans, United Kingdom
17 reviews 17 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 8, 2013

We stayed at the Lily Hotel as part of a G Adventure tour July 2013. The beds where Very hard (yes all beds in China are hard but these were extra firm) there was a bottle of complementary water, a fridge but no safe in the room. It was clean and comfortable. There is a pool but it was not... More 

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Melbourne, Victoria, Australia
Top Contributor
181 reviews 181 reviews
26 hotel reviews
190 helpful votes 190 helpful votes
3 of 5 stars Reviewed November 6, 2013

For me this was a perfectly OK hotel: good location, service, and friendly staff. Room clean and very large. The bed was incredibly firm, not too far off sleeping on the floor and many wouldn't sleep well. The dining room has seen better days. I would come back, but I would be careful who I recommended it to.

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Geneva, Switzerland
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 28, 2013

Good location, 10 min from West lake, easy access by bus to town center (bus 118) For the rooms, they were old, dirty and noisy. The carpet had lots of stains, the furniture was very used and broken. The bathroom had mold and the shower was rusty. The staff was impolite and unpleasant. Be careful of the breakfast time limit... More 

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Sydney, Australia
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 4, 2013

Easy walking distance to West Lake but without a view of the lake. The hotel was luxurious by my standards. Certainly clean and comfortable. A computer with internet access was available for a fee. The restaurant was good and had a menu with some English-named dishes. The reception staff spoke English for us and the restaurant staff coped with our... More 

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Hong Kong
Top Contributor
142 reviews 142 reviews
34 hotel reviews
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed September 27, 2013 via mobile

My experience based on 3 visits this year: The good: it's strategically located near the west lake and the lake's show venue (15 min walk), and 10 min walk from the stadium with all sorts of restaurants and bars. The bad: this hotel is clearly past it's glory days and in desperate need for a total make over. Rooms are... More 

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San Francisco
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 2, 2013

The hotel is very outdated - somewhat of a nightmare from the 1950's. It was also barren in that it did not have too many guests staying there - this was during October of 2012. Service was OK - not very friendly compared to other hotels I stayed in China. Restaurants in the hotel are not very good either in... More 

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