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3.0 of 5 Hotel   |   No.156 Shuguang Road, Xihu District, Hangzhou 310013, China
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Lily Hotel
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Ranked #374 of 1,968 Hotels in Hangzhou
A recent review
3 of 5 stars Reviewed December 15, 2014
Blight01 Perth Western Australia
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130 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • Chinese (Simplified) first
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Perth Western Australia
Top Contributor
122 reviews 122 reviews
14 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed December 15, 2014

The hotel looks nice from the outside with a nice entry for a 3 star hotel. Our room was a Standard Room and was ok except my husband sat in the big chair in the corner of the room and the centre springs were broken. We were only here over night. Breakfast was ordinary with lots of asian food. The... More 

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Top Contributor
58 reviews 58 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed September 1, 2014

We visited Hangzhou on our trip through China. The hotel is in a nice location, close to the lake, quiet and clean. However, the bed was one of the hardest we have ever seen anywhere in the world. They should consider changing the matrasses. The staff does not speak English too well, so prepare yourself for an adventure if you... More 

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 23, 2014 via mobile

I stayed here a week on business. I thought the facility and location was good, but had a big issue with my room... When the shower was turned on, a strong moldy smell filled my room. I spent my entire week feeling nauseous. (I have been to Hangzhou many times without problem as I eat and drink carefully). I am... More 

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St. Albans, United Kingdom
14 reviews 14 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 8, 2013

We stayed at the Lily Hotel as part of a G Adventure tour July 2013. The beds where Very hard (yes all beds in China are hard but these were extra firm) there was a bottle of complementary water, a fridge but no safe in the room. It was clean and comfortable. There is a pool but it was not... More 

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Melbourne, Victoria, Australia
Top Contributor
171 reviews 171 reviews
24 hotel reviews
181 helpful votes 181 helpful votes
3 of 5 stars Reviewed November 6, 2013

For me this was a perfectly OK hotel: good location, service, and friendly staff. Room clean and very large. The bed was incredibly firm, not too far off sleeping on the floor and many wouldn't sleep well. The dining room has seen better days. I would come back, but I would be careful who I recommended it to.

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Geneva, Switzerland
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 28, 2013

Good location, 10 min from West lake, easy access by bus to town center (bus 118) For the rooms, they were old, dirty and noisy. The carpet had lots of stains, the furniture was very used and broken. The bathroom had mold and the shower was rusty. The staff was impolite and unpleasant. Be careful of the breakfast time limit... More 

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Sydney, Australia
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 4, 2013

Easy walking distance to West Lake but without a view of the lake. The hotel was luxurious by my standards. Certainly clean and comfortable. A computer with internet access was available for a fee. The restaurant was good and had a menu with some English-named dishes. The reception staff spoke English for us and the restaurant staff coped with our... More 

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Hong Kong
Top Contributor
124 reviews 124 reviews
26 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed September 27, 2013 via mobile

My experience based on 3 visits this year: The good: it's strategically located near the west lake and the lake's show venue (15 min walk), and 10 min walk from the stadium with all sorts of restaurants and bars. The bad: this hotel is clearly past it's glory days and in desperate need for a total make over. Rooms are... More 

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San Francisco
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 2, 2013

The hotel is very outdated - somewhat of a nightmare from the 1950's. It was also barren in that it did not have too many guests staying there - this was during October of 2012. Service was OK - not very friendly compared to other hotels I stayed in China. Restaurants in the hotel are not very good either in... More 

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Senior Contributor
26 reviews 26 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 23, 2013

We stayed overnight at this hotel and it was pretty good. The staff did not speak a word of English, but we had our guide so it was ok. We also had lunch at the same hotel next day, and the food was fine. The lunch was in a closed room, so it wasnt the finest dining experience, but with... More 

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Additional Information about Lily Hotel

Address: No.156 Shuguang Road, Xihu District, Hangzhou 310013, China
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:3 star — Lily Hotel 3*
Number of rooms: 155
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Also Known As:
Lily Hotel Hangzhou

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