My first visit to this hotel was in March 2009. I was very hurried and only had a one night stay. Consequently, I left my Sonicare toothbrush in the hotel. I accepted that it was just gone. However, in early April I again stayed in this hotel, and to my surprise, they still had my toothbrush ($150 value), and returned... more

The new century grand hotel was perfect for our recent business trip. The rooms and facilities were clean, food was not spectacular but acceptable, the rate was perfect for business travel. The service and staff were amazing, I lost my luggage during this trip, and the concierge extraordinaire, Mr. Frankie Qu, actually did the impossible of tracking down my luggage... more

Beware this Hotel is a long way from Hangzhou attractions like Westlakes and location is not clear in sites like expedia. Promoted by the hotel as 30 mins away but took us longer on every occasion over 3 days. We booked a non smoking high floor suite for 3 adults, our son is 15. We got the 13th flloor (smoke... more

Stayed at this hotel a few months after it opened. Was very pleased with the appearance and the style of the guest rooms. THe hotel contained all the restaurants and shops that you would expect in a 5 star hotel. Will stay here again the next time travel to Xianshan/Hangzhou is scheduled. more