We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Grand Canal

4.5 of 5
Hotel website
Hotel deals
No.333 Shangtang Road, Hangzhou 310014, China
Special Offer
Save 10-30%
Crowne Plaza Grand Canal
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Ranked #46 of 1,969 Hotels in Hangzhou
A recent review
3 of 5 stars reviewed yesterday
Shahab A Tehran, Iran
Write a Review

204 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Spanish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Tehran, Iran
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

The location is very bad. Far away from attractions and near a highway interchange. Grand canal neither tourist attraction nor beautiful at all. My room was old-fashioned and need to repair. Breakfast was good enough. Stuff was friendly. At all this hotel is not suitable for tourists.

Was this review helpful? Yes
Shanghai, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 of 5 stars Reviewed February 17, 2015

Stayed at a Club room. Parking was away from the building and quite a ugly walk. Hotel is old and the room was noisy from the highways below. Had a cup of tea at the Club lounge - had to go to the desk and ask for it. Went to dinner at the gourmet street which is a short walk... More 

Was this review helpful? Yes
Oakland, California
18 reviews 18 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 13, 2015

To be fair, I chose this hotel on price alone. It's located next to a major freeway interchange, but 1 that's not close to either CBD or to the famous West Lake. I ended up taking taxis everywhere. Even with a confirmed, pre-paid reservation, you'd think that checking in with an American credit card was like offering to pay with... More 

Was this review helpful? Yes
Victoria, Canada
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 19, 2014

The hotel is comfortable enough. Meets all the requirements of a 4 star hotel. More pro-active help with my luggage will be appreciated. The bathroom has a see through wall, with blinds that you can roll down for privacy. Roll up and watch TV in the bathtub :) There is not much to do in the vicinity as others said.... More 

Was this review helpful? Yes
Istanbul, Turkey
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 17, 2014

I stayed during May. It is a nice hotel and staff friendly but there's nothing around. If you don't care fod location it is ok. But If you want fun and good restaurant you should stay by West Lake area.

Was this review helpful? Yes
Honolulu, Hawaii
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 29, 2014

I stayed in this hotel for 1 night in April 2014. The room was spacious and clean. Everything worked well and there was lots of hot water to soak in the tub. The separate glass shower was a nice touch. The bed provided a comfortable sleep. In room safe was handy and they offered smoking rooms. The breakfast buffet was... More 

Was this review helpful? Yes
Shanghai, China
2 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed April 17, 2014 via mobile

When I checked in, I wanted a non smoking room. A received a non smoking room on a smoking floor. The room was smelling like sigarettes. When I complait, I immediately received an identical room 1 floor higher ... with the same complaint. Again I got a new room, again with the same smell of smoke again on a floor... More 

Was this review helpful? Yes 1
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 17, 2014

Just stay a night at here after visited Hangzhou Songcheng. It's a great hotel,more comfortable than the hotel that I stayed in Shanghai.Come with 2 welcome drinks (soft drink) and wet towels in the refrigerator.The room is big.I like the pillow so much as it is very soft.Recommended "The Romance of Songcheng,Hangzhou" show.I'm so amused with the show.Good Job!

Was this review helpful? Yes
Beijing, China
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 16, 2014

I usually stay at the IC but chose Crowne Plaza due to proximity to my meeting venue. The location isn't great and about 25-30 mins drive to the West Lake during rush hour. Didn't see much happening around in the evening either. Checking in was bad . . Even compared Chinese standard. The girl at the reception did not even... More 

Was this review helpful? Yes
Aylesbury, United Kingdom
Top Contributor
106 reviews 106 reviews
49 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed April 2, 2014

I travel frequently to Hangzhou on business and this is located quite near to the factory I visit. The location is a little out of the town centre but cabs are cheap and plentiful. Great value at £70 a night for a huge suite! Bar is a bit clinical and no draft beer, breakfast is a huge eclectic buffet! Yup... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

82 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (60)
Bathroom (5)
Room/suite (7)
View from room (1)
Hotel & grounds (7)
Dining (1)
Other (39)

Management photos: Courtesy of the property manager

All management photos (22)
Bathroom (2)
Business center/function rooms (3)
Hotel & grounds (5)
Dining (2)
Room/suite (6)
Pool/beach area (1)
Other (3)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay


Questions? Get answers from hotel staff and past guests. Ask a question