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Crowne Plaza Grand Canal

#48 of 1,976 Hotels in Hangzhou
Certificate of Excellence
No.333 Shangtang Road, Hangzhou 310014, China
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1 room 1 guest
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209 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
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Hong Kong, China
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed April 9, 2015

We are 3 families with kids booking 3 rooms for 2-3 nights. We stay at 19th floor and the rooms there are spacious. Baby bed is free to add to the room. The bathroom is also quite big. The bed is comfortable. The facilities are quite good, such as swimming pool and gym. The restaurants are also good but have... More 

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Buckinghamshire, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 5, 2015

Really well set up and maintained room in a large business hotel. Nothing to complain about here. The restaurant was a it chaotic at times and while the food was good it did notreally all fit together. Nice pool. Really helpful staff. Handy for city station not for other stations or airport. Having said its not well located there is... More 

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Tehran, Iran
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed March 31, 2015

The location is very bad. Far away from attractions and near a highway interchange. Grand canal neither tourist attraction nor beautiful at all. My room was old-fashioned and need to repair. Breakfast was good enough. Stuff was friendly. At all this hotel is not suitable for tourists.

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Shanghai, China
Level Contributor
6 reviews
6 hotel reviews
3 of 5 stars Reviewed February 17, 2015

Stayed at a Club room. Parking was away from the building and quite a ugly walk. Hotel is old and the room was noisy from the highways below. Had a cup of tea at the Club lounge - had to go to the desk and ask for it. Went to dinner at the gourmet street which is a short walk... More 

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Oakland, California
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed January 13, 2015

To be fair, I chose this hotel on price alone. It's located next to a major freeway interchange, but 1 that's not close to either CBD or to the famous West Lake. I ended up taking taxis everywhere. Even with a confirmed, pre-paid reservation, you'd think that checking in with an American credit card was like offering to pay with... More 

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Victoria, Canada
Level Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 19, 2014

The hotel is comfortable enough. Meets all the requirements of a 4 star hotel. More pro-active help with my luggage will be appreciated. The bathroom has a see through wall, with blinds that you can roll down for privacy. Roll up and watch TV in the bathtub :) There is not much to do in the vicinity as others said.... More 

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Istanbul, Turkey
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 17, 2014

I stayed during May. It is a nice hotel and staff friendly but there's nothing around. If you don't care fod location it is ok. But If you want fun and good restaurant you should stay by West Lake area.

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Honolulu, Hawaii
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed April 29, 2014

I stayed in this hotel for 1 night in April 2014. The room was spacious and clean. Everything worked well and there was lots of hot water to soak in the tub. The separate glass shower was a nice touch. The bed provided a comfortable sleep. In room safe was handy and they offered smoking rooms. The breakfast buffet was... More 

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Shanghai, China
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 17, 2014 via mobile

When I checked in, I wanted a non smoking room. A received a non smoking room on a smoking floor. The room was smelling like sigarettes. When I complait, I immediately received an identical room 1 floor higher ... with the same complaint. Again I got a new room, again with the same smell of smoke again on a floor... More 

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Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 17, 2014

Just stay a night at here after visited Hangzhou Songcheng. It's a great hotel,more comfortable than the hotel that I stayed in Shanghai.Come with 2 welcome drinks (soft drink) and wet towels in the refrigerator.The room is big.I like the pillow so much as it is very soft.Recommended "The Romance of Songcheng,Hangzhou" show.I'm so amused with the show.Good Job!

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