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Crowne Plaza Grand Canal

#71 of 1,998 Hotels in Hangzhou
Certificate of Excellence
No.333 Shangtang Road, Hangzhou 310014, China
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213 Reviews from our TripAdvisor Community

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Telford, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 9, 2015

Booked 2 club floor rooms as after working they are normally excellent (in all other Crowne Plaza hotels) for sitting down and continuing to work with laptop, discussing the day etc etc with a beer or glass of wine. Waste of time. Club lounge closes at 7pm !!! So, just after you've managed to get back after a days work... More 

Helpful?
Thank Mark R
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed October 16, 2015 via mobile

Ordered fish and chips for room service, all four pieces of fish are uncooked, so I changed to pizza, and The pizza is nothing like a pizza, huge(thick) slices of uncooked tomatoes with cheese. Waited for an hour for a bottle opener, and the reception even suggested to smoke in a non-smoking room, no wonder they got smelly elevator. It's... More 

Helpful?
Thank jenniferlG5977CU
Tehran, Iran
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
2 of 5 stars Reviewed September 22, 2015

first ,our room was so hot and even speaking with reception desk did not help. second,poor breakfast,not lots of option third ,bad location, far from every where forth, wifi didn't work in our room I wont recommend this hotel at all

Helpful?
2 Thank Behnam V
Hong Kong, China
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 9, 2015

We are 3 families with kids booking 3 rooms for 2-3 nights. We stay at 19th floor and the rooms there are spacious. Baby bed is free to add to the room. The bathroom is also quite big. The bed is comfortable. The facilities are quite good, such as swimming pool and gym. The restaurants are also good but have... More 

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Thank Max_hkxx2001
Buckinghamshire, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 5, 2015

Really well set up and maintained room in a large business hotel. Nothing to complain about here. The restaurant was a it chaotic at times and while the food was good it did notreally all fit together. Nice pool. Really helpful staff. Handy for city station not for other stations or airport. Having said its not well located there is... More 

Helpful?
Thank Spoggo
Tehran, Iran
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed March 31, 2015

The location is very bad. Far away from attractions and near a highway interchange. Grand canal neither tourist attraction nor beautiful at all. My room was old-fashioned and need to repair. Breakfast was good enough. Stuff was friendly. At all this hotel is not suitable for tourists.

Helpful?
2 Thank Shahab A
Shanghai, China
Level Contributor
10 reviews
9 hotel reviews
3 of 5 stars Reviewed February 16, 2015 via mobile

Stayed at a Club room. Parking was away from the building and quite a ugly walk. Hotel is old and the room was noisy from the highways below. Had a cup of tea at the Club lounge - had to go to the desk and ask for it. Went to dinner at the gourmet street which is a short walk... More 

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Thank xzhu
Oakland, California
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 13, 2015

To be fair, I chose this hotel on price alone. It's located next to a major freeway interchange, but 1 that's not close to either CBD or to the famous West Lake. I ended up taking taxis everywhere. Even with a confirmed, pre-paid reservation, you'd think that checking in with an American credit card was like offering to pay with... More 

Helpful?
Thank David R
Victoria, Canada
Level Contributor
43 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed November 18, 2014

The hotel is comfortable enough. Meets all the requirements of a 4 star hotel. More pro-active help with my luggage will be appreciated. The bathroom has a see through wall, with blinds that you can roll down for privacy. Roll up and watch TV in the bathtub :) There is not much to do in the vicinity as others said.... More 

Helpful?
Thank AmRightHereNow
Istanbul, Turkey
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 17, 2014 via mobile

I stayed during May. It is a nice hotel and staff friendly but there's nothing around. If you don't care fod location it is ok. But If you want fun and good restaurant you should stay by West Lake area.

Helpful?
Thank Murad K
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