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Crowne Plaza Grand Canal

4.5 of 5 Hotel   |   No.333 Shangtang Road, Hangzhou 310014, China
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Ranked #51 of 1,967 Hotels in Hangzhou
A recent review
3 of 5 stars reviewed 2 weeks ago
David R Oakland, California
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199 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oakland, California
Contributor
18 reviews 18 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

To be fair, I chose this hotel on price alone. It's located next to a major freeway interchange, but 1 that's not close to either CBD or to the famous West Lake. I ended up taking taxis everywhere. Even with a confirmed, pre-paid reservation, you'd think that checking in with an American credit card was like offering to pay with... More 

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Victoria, Canada
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 19, 2014

The hotel is comfortable enough. Meets all the requirements of a 4 star hotel. More pro-active help with my luggage will be appreciated. The bathroom has a see through wall, with blinds that you can roll down for privacy. Roll up and watch TV in the bathtub :) There is not much to do in the vicinity as others said.... More 

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Istanbul, Turkey
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 17, 2014

I stayed during May. It is a nice hotel and staff friendly but there's nothing around. If you don't care fod location it is ok. But If you want fun and good restaurant you should stay by West Lake area.

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Honolulu, Hawaii
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 29, 2014

I stayed in this hotel for 1 night in April 2014. The room was spacious and clean. Everything worked well and there was lots of hot water to soak in the tub. The separate glass shower was a nice touch. The bed provided a comfortable sleep. In room safe was handy and they offered smoking rooms. The breakfast buffet was... More 

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Shanghai, China
2 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed April 17, 2014 via mobile

When I checked in, I wanted a non smoking room. A received a non smoking room on a smoking floor. The room was smelling like sigarettes. When I complait, I immediately received an identical room 1 floor higher ... with the same complaint. Again I got a new room, again with the same smell of smoke again on a floor... More 

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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 17, 2014 via mobile

Just stay a night at here after visited Hangzhou Songcheng. It's a great hotel,more comfortable than the hotel that I stayed in Shanghai.Come with 2 welcome drinks (soft drink) and wet towels in the refrigerator.The room is big.I like the pillow so much as it is very soft.Recommended "The Romance of Songcheng,Hangzhou" show.I'm so amused with the show.Good Job!

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Beijing, China
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 16, 2014

I usually stay at the IC but chose Crowne Plaza due to proximity to my meeting venue. The location isn't great and about 25-30 mins drive to the West Lake during rush hour. Didn't see much happening around in the evening either. Checking in was bad . . Even compared Chinese standard. The girl at the reception did not even... More 

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Aylesbury, United Kingdom
Top Contributor
79 reviews 79 reviews
34 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed April 2, 2014

I travel frequently to Hangzhou on business and this is located quite near to the factory I visit. The location is a little out of the town centre but cabs are cheap and plentiful. Great value at £70 a night for a huge suite! Bar is a bit clinical and no draft beer, breakfast is a huge eclectic buffet! Yup... More 

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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 19, 2014

Hotel is ok for one or two nights. The hotel is getting old and the rooms are in need of a refreshment. The staff is very kind and helpful. Breakfast is ok but nothing special. I can and will probably stay here again. And a bit far from town, but just 20 minute walk to a food street/market.

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Southport, Australia
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 18, 2013

Hotel located a distance away from town and facing flyovers. Maybe noisy if rooms facing the flyovers. Tourist attractions are far away. Room given was nice and big with comfortable bed. However, breakfast area a bit disorganised where guests are not taken to available table. This happened when two different guests argued that a specific table was theirs, and each... More 

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Additional Information about Crowne Plaza Grand Canal

Address: No.333 Shangtang Road, Hangzhou 310014, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Grand Canal 4.5*
Number of rooms: 325
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Also Known As:
Crowne Plaza Grand Canal Hotel Hangzhou
Crowne Plaza Hangzhou
Hotel Style:
#40 Luxury Hotel in Hangzhou
#59 Best Value Hotel in Hangzhou

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