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All 1,900 Hangzhou hotels

Crowne Plaza Grand Canal

4.5 of 5 Hotel   |   No.333 Shangtang Road, Hangzhou 310014, China
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Ranked #61 of 1,900 Hotels in Hangzhou
A recent review
4 of 5 stars Reviewed May 17, 2014
Murad K Istanbul, Turkey
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190 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Istanbul, Turkey
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 17, 2014

I stayed during May. It is a nice hotel and staff friendly but there's nothing around. If you don't care fod location it is ok. But If you want fun and good restaurant you should stay by West Lake area.

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Honolulu, Hawaii
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 29, 2014

I stayed in this hotel for 1 night in April 2014. The room was spacious and clean. Everything worked well and there was lots of hot water to soak in the tub. The separate glass shower was a nice touch. The bed provided a comfortable sleep. In room safe was handy and they offered smoking rooms. The breakfast buffet was... More

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Shanghai, China
2 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed April 17, 2014 via mobile

When I checked in, I wanted a non smoking room. A received a non smoking room on a smoking floor. The room was smelling like sigarettes. When I complait, I immediately received an identical room 1 floor higher ... with the same complaint. Again I got a new room, again with the same smell of smoke again on a floor... More

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 17, 2014 via mobile

Just stay a night at here after visited Hangzhou Songcheng. It's a great hotel,more comfortable than the hotel that I stayed in Shanghai.Come with 2 welcome drinks (soft drink) and wet towels in the refrigerator.The room is big.I like the pillow so much as it is very soft.Recommended "The Romance of Songcheng,Hangzhou" show.I'm so amused with the show.Good Job!

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Beijing, China
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 16, 2014

I usually stay at the IC but chose Crowne Plaza due to proximity to my meeting venue. The location isn't great and about 25-30 mins drive to the West Lake during rush hour. Didn't see much happening around in the evening either. Checking in was bad . . Even compared Chinese standard. The girl at the reception did not even... More

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Aylesbury, United Kingdom
Top Contributor
80 reviews 80 reviews
34 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed April 2, 2014

I travel frequently to Hangzhou on business and this is located quite near to the factory I visit. The location is a little out of the town centre but cabs are cheap and plentiful. Great value at £70 a night for a huge suite! Bar is a bit clinical and no draft beer, breakfast is a huge eclectic buffet! Yup... More

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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 19, 2014

Hotel is ok for one or two nights. The hotel is getting old and the rooms are in need of a refreshment. The staff is very kind and helpful. Breakfast is ok but nothing special. I can and will probably stay here again. And a bit far from town, but just 20 minute walk to a food street/market.

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Southport, Australia
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 18, 2013

Hotel located a distance away from town and facing flyovers. Maybe noisy if rooms facing the flyovers. Tourist attractions are far away. Room given was nice and big with comfortable bed. However, breakfast area a bit disorganised where guests are not taken to available table. This happened when two different guests argued that a specific table was theirs, and each... More

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Bangkok, Thailand
Senior Contributor
45 reviews 45 reviews
45 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 22, 2013

Nice hotel with remote location from city center but close to food street. Be upgraded to superior suite on 17th floor with just has separate living room and no special amenities just bigger superior room. Comfortable bed and large bathroom with no bathtub. Service was Crowne Plaza standard with well-recognized elite member. There is bicycle rental booth right in front... More

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Harry Y, Assistant Revenue Manager at Crowne Plaza Grand Canal, responded to this review

Dear distinguished guest, thank you for having chosen to stay with Hangzhou Crowne Plaza Great Canal on your last visit. We are happy to learn that you have enjoyed your stay. We will be looking forward to welcoming you again. More

Aylesbury, United Kingdom
Top Contributor
80 reviews 80 reviews
34 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed September 23, 2013 via mobile

Located a bit out of town but close to the Grand canal My new favourite in Shanghai as it's the right side for me when I visit the factory Club floors recommended with great club lounge Great service huge rooms just ideal for business but for tourism may be a bit too far out - but hey cabs are cheap... More

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Additional Information about Crowne Plaza Grand Canal

Address: No.333 Shangtang Road, Hangzhou 310014, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Grand Canal 4.5*
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Also Known As:
Crowne Plaza Grand Canal Hotel Hangzhou
Crowne Plaza Hangzhou

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