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Oakwood Residence Hangzhou

#11 of 1,975 Hotels in Hangzhou
Certificate of Excellence
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No.28 Jiaogong Road, Hangzhou 310012, China
Special Price
35% off room rate
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Best prices for: 1 room 1 guest
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Oakwood Residence Hangzhou
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Oakwood Residence Hangzhou
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170 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
  • All months
    (170)
  • Mar-May only
    (44)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (31)
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San Diego, California
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay at the Oakwood Residence every time I visit Hangzhou, which is at least once a year. I have usually raved about it, but last year I had a bad experience. I see that the Manager has addressed my issues, for which I thank him. As these are really apartments, the rooms are spacious and comfortable with lots of... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for continuing to return to Oakwood Residence Hangzhou and for the time taken to give us your very valuable comments. Over the last year we have been working on improving the apartment lighting and I am delighted to hear that this is having an effect. All of our apartments in North and South Tower have the large showers... More 

North Yorkshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Great place to book if you are staying in Hangzhou for a long period. We stayed for 3-4 weeks on the three occasions we visited. The rooms are spacious, immaculately clean and have everything you need, from washing machine to fully functioning kitchen. Staff are very helpful. It is very central also, for shops, restaurants and only 10 minute taxi... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence on your extended visit to Hangzhou. I am delighted to hear that you enjoyed your stay with us and appreciate your great comments about our apartment facilities and friendly services. I look forward to welcoming you back to Oakwood Residence Hangzhou soon. More 

Beijing, China
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Conveniently located in Jiaogong Road, Oakwood Residence is a wonderful place to stay short term or long term. Friendly staff, big buffet breakfast, a cosy bar with great beers n best of all, a spacious apt with the most well equipped kitchenette ! It's wonderful to be able to cook your own breakfast or your own little dinner in the... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence on your recent visit to Hangzhou. I am delighted to see that you have enjoyed your stay with us and your comments about our breakfast buffet, our themed Craft Beer & Single Malt bar, and apartments quality is very much appreciated. I am sure your review will assist other travelers to... More 

1 review
5 of 5 stars Reviewed May 30, 2015 via mobile

Great friendly staff, great value for money, and I'd highly reccomend it. Janusz was really helpful, he was, I think the only one who could speak English properly, and helped me book taxis and tickets too. Also, the cleaning staff was very good, because I left money on the bed and she cleaned it and didn't take any haha. Also,... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence on your recent visit to Hangzhou. Your comments regarding our customer friendly service, apartment cleanliness, and overall Safety and Security are very much appreciated and will certainly help other travelers to Hangzhou with making a decision regarding their accommodation requirements. I am extremely delighted to hear that Janusz' assistance is commendable... More 

Vimercate, Italy
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed May 24, 2015

I use to come here when on business in the area. The apartments are very nice and equipped with full kitchen. Very clean, personnel's courtesy excellent. Wide variety of food at breakfast - offers also a more formal restaurant in the south tower. Close enough to the West Lake and to commercial area - and to many restaurants - i... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence when visiting Hangzhou. I am delighted to see that you enjoyed your stay with us and your particular mention of our clean apartments, great customer service, and sumptuous buffet breakfast are much appreciated. I look forward to welcoming you back to Hangzhou and Oakwood Residence soon. More 

Houston, Texas
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 14, 2015

I stayed at the Oakwood Residence in Hangzhou for a four day work visit. The hotel is in great condition compared to other local hotels. The staff was welcoming and helpful. The hotel has a few restaurants and bars with good food and great beer selection. The breakfast buffet was welcoming to both Chinese and westerners. I will stay here... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your short business trip to Hangzhou. Your wonderful comments regarding our serviced apartments, restaurants and themed craft beer bar are greatly appreciated and will help other travelers to Hangzhou with their selection of where to stay. I look forward to welcoming you back to Oakwood Residence Hangzhou. More 

Hkg
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 4, 2015

Small lobby and got south and North towers, so confusing when I arrived. No one really know about the hotel when ordering a cab. Check in service is real slow and no doorman service while their door is real heavy. Room service is not 24 hours, they finished by 11pm and started at 7am. So why would I stay there... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou on your recent visit to Hangzhou. My apologies that you were not aware that we are a 5 star serviced apartment with limited room service as we provide kitchens in all of our apartments. Your comments regarding our usual guest friendly service and door service have been duly noted and... More 

Hong Kong, China
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 11, 2015

We have stayed here with a family of 4 for 3 nights during our holiday in April 2015. We booked a 2 bedroom apartment (and were upgraded to an executive room). The rooms are spacious, clean and have everything you need for a comfortable holiday (kitchen, fridge, washing machine). Ok swimming pool, two restaurants (which we did not use -... More 

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou on your recent visit to this wonderful city. Your comments regarding your stay in one of our spacious apartments is very much appreciated and I am delighted to hear you were able to make use of the kitchen facilities. I look forward to welcoming you back on any future visits... More 

Auckland Central, New Zealand
Level Contributor
88 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed April 8, 2015

We have decided to stay at Oakwood for our stay in Hangzhou. It’s a nice hotel with a very spacious room. We stayed in executive suite with kitchen. There is a living room, separate kitchen, a hallway. We would recommend to people visiting Hangzhou

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou on your recent trip to this wonderful city. Your review regarding our apartments is very much appreciated and will most definitely help other travelers to Hangzhou with their decision to stay with us. I hope that sometime in the near future you will return and make Oakwood Residence Hangzhou your... More 

Sete, France
Level Contributor
209 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed April 2, 2015

LOcated in a fairly quiet business area in Hangzhou , this hotel is modern and basically perfect in its style . the appartments feature a large bedroom fully equipped , a small kitchen very well equipped too , and a bathroom . Perfectly clean , fully equipped and with a pleasant decoration , it is ideal for a longer stay... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou. I am delighted to hear you enjoyed your stay with us and found our apartments ideally suited to your requirements. Your review regarding our daily breakfast buffet is extremely encouraging and will be shared with the restaurant associates who ensured you got your days off to a good start. I... More 

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