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Oakwood Residence Hangzhou

#8 of 1,998 Hotels in Hangzhou
Certificate of Excellence
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No.28 Jiaogong Road, Hangzhou 310012, China
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1 room 1 adult
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Oakwood Residence Hangzhou
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195 Reviews from our TripAdvisor Community

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Beijing, China
Level Contributor
85 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed January 1, 2016

Hotel's location is good and convenient both for business traveler and vacationers. Room settings are generally comfortable with good bedding and well equipped kitchens. The hotel is doing some renovations and potentially rooms will get better. Some rooms are facing the busy street and can be noisy for some. Hotel services are friendly and efficient.

Helpful?
Thank YQTA
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your recent trip to Hangzhou. I am delighted you found our apartments to be comfortable and to your satisfaction. We are currently refurbishing our South Tower Apartments which will be completed by the end of January. We have taken all precautions to ensure our guests are not disturbed by the... More 

Tokyo, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 8, 2015

Spacious and fully furnished...I could live here! Service is great, too. I had an issue with wifi and the IT guy came up in under 5 minutes flat. The buffet had a great selection for Western and Easter travelers as well. The Western food, however, looked better than it tasted. :-/

Helpful?
1 Thank Jerome C
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou. We very much appreciate your comments on our spacious, fully furnished and equipped, apartments along with our speed of service. Our daily breakfast and dinner buffet covers a wide variety of cuisine from different countries and we shall pay more attention to the taste of our western cuisine. Again, thank... More 

River Falls, Wisconsin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 7, 2015

My family of four stayed at the Oakwood Residence while I was on a business trip to Hangzhou. The room was spectacular with marble floors and fully loaded kitchens. The master bath was huge and the walk in closet bigger than our master closet at home. The room had great TV options including free on-demand movies. There were two downsides:... More 

Helpful?
1 Thank G7104DOchristopherm
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank your for choosing Oakwood Residence for your family during your recent business trip to Hangzhou. I am delighted you enjoyed your stay with us and thank you for your review. Our luxurious apartments are specifically designed to facilitate families who are relocating or staying for a longer period of time. I will personally follow up on the issue of... More 

England/China
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 1, 2015

Everything expected of such a hotel plus a washing machine. Very comfortable rooms to the extent that I looked forward to being posted to Hangzhou. Second best breakfast buffet of all the hotels I used to frequent for work. There was a very good value Japanese/Korean style place upstairs in the neighboring complex.

Helpful?
1 Thank ChinaBathMat
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou on your visit here in August. I am delighted you enjoyed your stay with us and very much appreciate your review. We are very proud of our breakfast buffet and try our best to ensure all nationalities who stay with us receive a good, healthy start every day. Our Fitness... More 

Hangzhou, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 19, 2015

I stayed for two months in the Oakwood. My wife joined me for the last three weeks. This is a great hotel. I have been in China 14 times and rule number one is that technology will always go wrong in Chinese hotels. At the Oakwood, when there was a problem, someone was there almost instantly to fix it. The... More 

Review collected in partnership with this hotel

Helpful?
1 Thank 478geoffreyg
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your extended business trip to this magnificent city. I, along with all our Oakwood associates, appreciate your wonderful and valuable comments. Oakwood's vision is to be the most trusted name in global temporary living solutions and with reference to your comments about our apartment facilities and services I believe... More 

Hangzhou, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 31, 2015

I lived for 3 weeks in a beautiful studio apartment in the south tower with big windows and nice view of the city. The apartment is big, comfortable, clean and with excellent wifi connection. Breakfast buffet is rich and delicious. The staff is efficient, pleasant and professional. The area is well served, there are supermarkets, grocery stores, restaurants and banks.... More 

Review collected in partnership with this hotel

Helpful?
1 Thank robertaY6838NK
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your extended visit to this beautiful city. Your comments regarding our location, services, and apartment facilities are very much appreciated and will certainly help future, especially if they are longer term, travelers to Hangzhou in making their decision where to stay. We look forward to welcoming you back to... More 

Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 26, 2015

Amazing rooms, spacious and has everything you need. The food was spectacular, I would recommend the Buffet to anyone. The General Manager was so helpful. Thanks for an amazing experience. West lakes is just up the road. I went for a bike ride early one morning through the local park, great way to see the city wake up.

Helpful?
1 Thank BrettWJackson
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence on your recent trip to beautiful Hangzhou. I am delighted you enjoyed your stay with us and have shared your wonderful comments with our associates. The best time of day to see the real Hangzhou is early morning and the best way to see Hangzhou is on a bicycle and again... More 

HK
Level Contributor
237 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
4 of 5 stars Reviewed October 18, 2015 via mobile

this is a bargain compared to other cities, of course, not necessarily comparing to other hotels in HZ which are generally at a lower price than other major cities. My room is like a service apartment with kitchen and living room, lot of room and quite clean, however, my toilet is always broken and need to call house service a... More 

Helpful?
2 Thank Uncle_Vin
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your recent visit to Hangzhou. Oakwood Residence is recognized as the most popular serviced apartment in Hangzhou. It is wonderful to see that you enjoyed the extra space and kitchen which are provided in all of our apartments. Thank you also for your comment about the bathroom facility which... More 

Hong Kong, China
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 19, 2015

Stayed there for my first night in Hangzhou. Located in a small community nearby the downtown. Quite quiet. During my arrival, no bellboy come to assist my luggage. Thats fine as its not a hotel. Got upgraded to a higher category room. Fairly spacious. A little bit old though but clean enough. Its a service appartment so I did not... More 

Helpful?
Thank Roy N
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your visit to Hangzhou. Your comments about your brief stay with us are very valuable and help us to improve our services to our clients. With regards to our swimming pool we must adhere to the hygiene and safety regulations which I believe is beneficial to all. I hope you... More 

Hong Kong Region, China
1 review
5 of 5 stars Reviewed September 17, 2015

My wife and I stayed at Oakwood service apartment in Hangzhou for 6 months. During this period the staff here were very responsive and helpful. The furniture was kept in good condition and kitchen utensils are comprehensive. While hardware of most residence at the same class are very similar, the people here makes the difference.

Review collected in partnership with this hotel

Helpful?
Thank W_Shao
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for making Oakwood Residence your home during your extended stay in Hangzhou. We pride ourselves on being the most trusted name in temporary living solutions and it is extremely encouraging to receive comments which verify this. Well appointed, spacious, apartments along with customer friendly associates is what Oakwood is recognized for and it is great to see that... More 

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