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Oakwood Residence Hangzhou

#7 of 1,968 Hotels in Hangzhou
Certificate of Excellence
Hotel website
No.28 Jiaogong Road, Hangzhou 310012, China
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35% off room rate
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Oakwood Residence Hangzhou
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Oakwood Residence Hangzhou
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159 reviews from our community

Traveler rating
    89
    58
    9
    1
    2
See reviews for
15
12
14
56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (159)
  • Mar-May only
    (37)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (31)
All months
Shanghai, China
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is definitly the best place for a business traveller to stay. The premises are recent, and very well maintained, the guest relation supervisor follow the clients need to make stay easy, that enabled me to focus on the business and not on housing logistic, the staff composed of a mix chinese and western people is very pro. A detail:... More 

Was this review helpful? Yes 2
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. I along with all associates are delighted to hear you thoroughly enjoyed your extended stay in Hangzhou and that we were all able to assist in making that possible. I hope to welcome you back to Oakwood Residence Hangzhou soon. More 

Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 9, 2015 via mobile

I've been to this Hotel annually for the last 5 years for business. It's a good place with many people that speak English. The breakfast buffet is really good and the dinner buffet theme changes frequently but is always good. The down side is it's quite expensive. I've had trouble twice now with checking in. I like the corner room... More 

Was this review helpful? Yes 2
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence on your annual visits to Hangzhou. We very much appreciate your loyalty and will certainly be delighted to welcome you back. Thank you very much for your comments regarding your preferred apartment type and our restaurant buffet. I will ensure that these are forwarded. I have spoken to the concierge whom... More 

Atlanta, Georgia
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 29, 2015

Perfect hotel for a long stay. My room had a complete kitchen with refrigerator, stove, oven, toaster, tea pot, dishwasher and washer/dryer. Great for making light meals when you don't feel like going out. Small gourmet store close by too. Accommodations are comfortable, plenty of room to work or gather. Huge closet, with plush robes and slippers - nice as... More 

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. I am very pleased that you enjoyed your extended stay with us and your comments regarding our facilities are greatly appreciated. I, along with all our associates hope that we can welcome you back to Oakwood Residence Hangzhou soon. More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

Oakwood Hangzhou has been our home for the the last months using it as temporary accommodation until our own is finished. Since we have been here the staff and management have been extremely professional and helpful, anything we could ask for. We use the restaurants and room service on a frequent basis and have not been disappointing yet, the quality... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. We are delighted to hear that you are enjoying your stay with us until your permanent accomodation is ready. Thank you for your encouraging comments regarding our services, especially with our dining facilities, and rest assured I shall pass them onward... More 

HANGZHOU
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 2, 2015

The Oakleaf restaurant and Bar in the South Tower of Oakwood Residence Hangzhou is always a quiet, relaxed place. We have eaten here many times, just enjoyed a very good Caesar Salad and glass of wine. The service was good, could not fault them.

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for your recent review of Oakleaf Restaurant in our South Tower. Your wonderful comments regarding the meal and service, I have personally passed on the relevant associates for which they are very appreciative. We all look forward to welcoming you back to Oakwood Residence Hangzhou. More 

Contributor
18 reviews 18 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 6, 2014

my stay was for a week went without problems. Housekeeping services was excellent. I do not use their restaurant services as the menu did not suit my tastes so no fault here. However, for breakfast and reception services the staff do really need education and training to understand and satisfy foreign guest requests. For example request for a glass of... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence for your weeklong stay in Hangzhou. I am delighted that you generally enjoyed your stay with us and also delighted you have shared with us services where we must focus on to improve. The local and foreign customs to drinking water are different and my management team must always remember to... More 

Shanghai, China
Top Contributor
66 reviews 66 reviews
40 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 28, 2014

Stayed here for about 3 months in a large one-bedroom apartment. It had a good kitchen which was fully equiped, we cooked regularly. Two restaurants and a bar. Great gym and swimming pool. The management and staff are all very friendly, housekeeping are excellent, most staff speak some level of English. Wifi was free and a big carpark also no... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. Your wonderful comments with regards to our service and facilities during your 3 month stay with us is extremely encouraging. From all our associates we again thank you, look forward and would be delighted to welcome you back to Oakwood Residence... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 20, 2014

I have stayed at this hotel for 3 nights. The room layout is great. And there is a washing machine/dryer in each room. The hotel business centre staff is great, especially the super friendly Janusz and Elva. They have helped from show tickets to train tickets to places of interest. This hotel definitely have great staff. Totally enjoy my stay.

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at the Oakwood Residence Hangzhou when visiting this wonderful city. Your positive comments regarding our facilities and associate services is very encouraging. I am delighted you enjoyed your short stay in Hangzhou and that Janusz and Elva were able to help in facilitating this. Again, thank you, and we look forward to welcoming you... More 

Shanghai Region, China
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 12, 2014 via mobile

Very helpful staff, great facilities and amazing rooms. Ask knowledgeable Janusz at front desk if you need tips about the city, he's always extra friendly, professional, and happy to help. Very near downtown, within walking ddistance of the West Lake and all its attractions. Also strategically located in a very good shopping center.

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou when visiting this magnificient city. I am delighted to see that you enjoy staying with us and that our associates help to enhance your stay experience in Hangzhou. I look forward to welcoming you back to Oakwood Residence on your return visits to Hangzhou. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2014

The hospitality and the infrastructure is really good. House keeping quality is extremely effecient and good. All appliances in the apartment work perfectly well. Area of improvement could be the internet connection . I was told that international websites are slow to load or sometimes never load as they have an internet provider whose connection is fast only on chinese... More 

Review collected in partnership with Oakwood

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou. Your comments are very much appreciated by all our associates who try to ensure your stay with us is a memorable one. With regards to our wifi and internet we generally have a excellent connectivity, however there are times when international websites may be difficult to access. Please be assured... More 

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