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Oakwood Residence Hangzhou

4.5 of 5 No.28 Jiaogong Road, Hangzhou 310012, China
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Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
Oakwood Residence Hangzhou
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Oakwood Residence Hangzhou
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158 reviews from our community

Traveler rating
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    9
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15
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55
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (158)
  • Mar-May only
    (36)
  • Jun-Aug only
    (55)
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    (36)
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    (31)
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Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I've been to this Hotel annually for the last 5 years for business. It's a good place with many people that speak English. The breakfast buffet is really good and the dinner buffet theme changes frequently but is always good. The down side is it's quite expensive. I've had trouble twice now with checking in. I like the corner room... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence on your annual visits to Hangzhou. We very much appreciate your loyalty and will certainly be delighted to welcome you back. Thank you very much for your comments regarding your preferred apartment type and our restaurant buffet. I will ensure that these are forwarded. I have spoken to the concierge whom... More 

Atlanta, Georgia
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Perfect hotel for a long stay. My room had a complete kitchen with refrigerator, stove, oven, toaster, tea pot, dishwasher and washer/dryer. Great for making light meals when you don't feel like going out. Small gourmet store close by too. Accommodations are comfortable, plenty of room to work or gather. Huge closet, with plush robes and slippers - nice as... More 

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. I am very pleased that you enjoyed your extended stay with us and your comments regarding our facilities are greatly appreciated. I, along with all our associates hope that we can welcome you back to Oakwood Residence Hangzhou soon. More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

Oakwood Hangzhou has been our home for the the last months using it as temporary accommodation until our own is finished. Since we have been here the staff and management have been extremely professional and helpful, anything we could ask for. We use the restaurants and room service on a frequent basis and have not been disappointing yet, the quality... More 

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. We are delighted to hear that you are enjoying your stay with us until your permanent accomodation is ready. Thank you for your encouraging comments regarding our services, especially with our dining facilities, and rest assured I shall pass them onward... More 

HANGZHOU
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 2, 2015

The Oakleaf restaurant and Bar in the South Tower of Oakwood Residence Hangzhou is always a quiet, relaxed place. We have eaten here many times, just enjoyed a very good Caesar Salad and glass of wine. The service was good, could not fault them.

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for your recent review of Oakleaf Restaurant in our South Tower. Your wonderful comments regarding the meal and service, I have personally passed on the relevant associates for which they are very appreciative. We all look forward to welcoming you back to Oakwood Residence Hangzhou. More 

Contributor
18 reviews 18 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 6, 2014

my stay was for a week went without problems. Housekeeping services was excellent. I do not use their restaurant services as the menu did not suit my tastes so no fault here. However, for breakfast and reception services the staff do really need education and training to understand and satisfy foreign guest requests. For example request for a glass of... More 

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence for your weeklong stay in Hangzhou. I am delighted that you generally enjoyed your stay with us and also delighted you have shared with us services where we must focus on to improve. The local and foreign customs to drinking water are different and my management team must always remember to... More 

Shanghai, China
Top Contributor
65 reviews 65 reviews
39 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 28, 2014

Stayed here for about 3 months in a large one-bedroom apartment. It had a good kitchen which was fully equiped, we cooked regularly. Two restaurants and a bar. Great gym and swimming pool. The management and staff are all very friendly, housekeeping are excellent, most staff speak some level of English. Wifi was free and a big carpark also no... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. Your wonderful comments with regards to our service and facilities during your 3 month stay with us is extremely encouraging. From all our associates we again thank you, look forward and would be delighted to welcome you back to Oakwood Residence... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 20, 2014

I have stayed at this hotel for 3 nights. The room layout is great. And there is a washing machine/dryer in each room. The hotel business centre staff is great, especially the super friendly Janusz and Elva. They have helped from show tickets to train tickets to places of interest. This hotel definitely have great staff. Totally enjoy my stay.

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at the Oakwood Residence Hangzhou when visiting this wonderful city. Your positive comments regarding our facilities and associate services is very encouraging. I am delighted you enjoyed your short stay in Hangzhou and that Janusz and Elva were able to help in facilitating this. Again, thank you, and we look forward to welcoming you... More 

Shanghai Region, China
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 12, 2014 via mobile

Very helpful staff, great facilities and amazing rooms. Ask knowledgeable Janusz at front desk if you need tips about the city, he's always extra friendly, professional, and happy to help. Very near downtown, within walking ddistance of the West Lake and all its attractions. Also strategically located in a very good shopping center.

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou when visiting this magnificient city. I am delighted to see that you enjoy staying with us and that our associates help to enhance your stay experience in Hangzhou. I look forward to welcoming you back to Oakwood Residence on your return visits to Hangzhou. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2014

The hospitality and the infrastructure is really good. House keeping quality is extremely effecient and good. All appliances in the apartment work perfectly well. Area of improvement could be the internet connection . I was told that international websites are slow to load or sometimes never load as they have an internet provider whose connection is fast only on chinese... More 

Review collected in partnership with Oakwood

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou. Your comments are very much appreciated by all our associates who try to ensure your stay with us is a memorable one. With regards to our wifi and internet we generally have a excellent connectivity, however there are times when international websites may be difficult to access. Please be assured... More 

North Shore, Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed September 21, 2014

Work put me up here and I'd heard it was quite a nice place but I was really surprised just how good it was. The rooms were very large and well appointed with everything you'd need. It felt like I was living in someones house. The staff at the front desk were very friendly and helpful. Couldn't fault my stay.

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your recent visit to Hangzhou. Your comments about your stay with us are very much appreciated, and help us to realize our vision of providing a luxury home for travellers while away from home. We look forward to welcoming you back to Oakwood Residence Hangzhou on your future visits to... More 

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Additional Information about Oakwood Residence Hangzhou

Address: No.28 Jiaogong Road, Hangzhou 310012, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oakwood Residence Hangzhou 4.5*
Number of rooms: 321
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Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Hotel Style:
#8 Luxury Hotel in Hangzhou
#8 Business Hotel in Hangzhou
#72 Best Value Hotel in Hangzhou

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