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All 1,893 Hangzhou hotels

Oakwood Residence Hangzhou

4.5 of 5 Hotel   |   No.28 Jiaogong Road, Hangzhou 310012, China
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Oakwood Residence Hangzhou
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92%
Ranked #11 of 1,893 hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
kmp82
  • Overview
  • Reviews (142)
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142 people have reviewed this hotel

Traveler rating
    80
    51
    8
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15
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed yesterday NEW

we stay @oakwood on June 28th 2014 - July 04th 2014 in two bedroom apartment. After all the apartments is very good, the all kitchenette stuff is work properly, large and comfortable King size bed, with many restaurants and supermarket stores around. The cleaning staff is friendly.

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Tel Aviv
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This Is my review,of our weekend hotel stay in April 2014 we booked a 2 nights weekend holiday in Hangzhou for 2 adult and a toddler .we were very happy with our choice, the room was very clean and comfortable , spacious , we ordered a crib for 2.5 years old and it was big enough, we had all amenities... More

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou on you recent trip to this wonderful city and thank you for your encouraging review of our property. I am delighted that you enjoyed your stay at Oakwood Residence. Locationwise we are very centrally located about 1.5 kilometers from the famous Westlake and Hangzhou CBD. I have taken note of... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for six nights. Check in was relatively fast. The room was extremely spacious, well equipped with amenities and has a full size kitchen. Staff didn't speak very good English, although they tried. Dinner buffet was good but not excellent. Location, although close to the West Lake, is a bit far. I would stay here again.

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. Your review of our Residence is most appreciated and helps us to review and improve our services to our customers. I look forward to welcoming you back to Oakwood Residence Hangzhou on your future visits. More

Hangzhou, China
1 review
4 of 5 stars Reviewed 3 weeks ago

Customer service is excellent, staff helpful, and the location is very convenient (Thanks Janusz). On premises are: Starbucks, Family Mart (24hr), Burger King, Jae-e supermarket, and boutique med & dental clinics. The beds are large, comfortable, and furniture from Ethan Allen is a nice touch. The South tower (no front desk) although dark and a bit dated, is generally for... More

Review collected in partnership with this hotel

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou, the most trusted name in temporary living solutions. I am very pleased that you have recognised one of our associates for the excellent services which he has provided you. Your comments regarding our property are very conclusive and will help to determine the choices our customers make when staying at... More

Hangzhou, China
1 review
5 of 5 stars Reviewed 3 weeks ago

I stay away from home on business for 4 weeks at a time and have been staying at Oakwood in Hangzhou. I have stayed at many hotels for business but this is by far the best in terms of service, amenities, food, location, and quality. I believe the staff go well above and beyond to be accommodating and solving any... More

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou, the most trusted name in temporary living solutions in Hangzhou. Your comments about your stay with us are very much appreciated. From all of our associates we are delighted that you enjoy staying with us and look forward to continuing offering the same service to you on your return visits. More

Stuttgart, Germany
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed two years in Oakwoods due to our business in Hangzhou. I did prior look around in many hotel and apartment complexes and found Oakwoods a good compromise to give it a try. I was never disappointed about this choice since it really is an excellent compromise in location and environment (Starbucks, Walmart, electronic shops, restaurants, import supermarket, 2... More

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for selecting Oakwood Residence, Hangzhou's most trusted name for temporary living solutions. I am particularly delighted to see that during your stay of 2 years with us that our associates, our full range of facilities from Kitchen to Fitness Center, and our location enhanced your stay in Hangzhou. I sincerely hope that you will return to Hangzhou and... More

Singapore, Singapore
1 review
5 of 5 stars Reviewed 4 weeks ago

The room is large and in a very neat condition. There are a wide tv in the living room and intact kitchen tools in the room. The staffs are nice and helpful. The manager of business center was very kindly to book the ticket of Hangzhou Impression Westlake show for me. I experienced a pleasant time here and I would... More

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou, the most trusted name in temporary living solutions. Your review of our Residence is very encouraging and your comments will be forwarded to the relevant departments especially with regards to our Business Center services. Thank you again for your review and I look forward to welcoming you back to Hangzhou... More

Hangzhou, China
1 review
5 of 5 stars Reviewed 5 weeks ago

Enjoyable experience in Oakwood Hangzhou,as a long staying guest I want to recommend this residence for all the commodities they provide and the professionalism of their staff.The one bed room apartment is excellent,bright and clean,as well as the service and English speaking team at the front desk.

Review collected in partnership with this hotel

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou whilst residing in this magnificent city. It is indeed our pleasure to have you staying with us and from all of our associates we sincerely appreciate your wonderful comments about our Residence and service. More

Los Angeles, California
1 review
5 of 5 stars Reviewed 5 weeks ago

Visiting a friend who is just setting up business in Hangzhou, I have stayed in several hotels in Hangzhou.The Oakwood Residence apartments and hotel is definitely the most outstanding of all. The amenities are some of the best I have had in all of Asia, and the consistency of the cleanliness and quality of service is unusual. Newspaper available every... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. Your wonderful and detailed comments about our facilites and services are highly appreciated and will be shared with all our associates. I have also taken note of the ventilation issue in the washroom and together with our engineer will see where... More

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 4, 2014

I had a great stay at Oakwood, the staff speak English well enough that I never had a problem. In addition housekeeping did a really nice job preparing my room everyday. The living rooms are supplied with free movies, surround sound and WIFI. Having a kitchen in the room was also a huge plus being that I like to do... More

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou on your recent visit to this magnificient city. Your comments are very encouraging to all of our assosiates and will be passed on to them. It is especially encouraging to hear that our recently introduced complimentary shuttle service and bicycle rental is also highly appreciated by our guests. Again I... More

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Additional Information about Oakwood Residence Hangzhou

Address: No.28 Jiaogong Road, Hangzhou 310012, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oakwood Residence Hangzhou 4.5*
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Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#8 Business Hotel in Hangzhou #10 Luxury Hotel in Hangzhou #113 Best Value Hotel in Hangzhou
Hotel Class
Official Description (provided by the hotel)
Bonded to the architecturally unique Europe America Centre complex, flanked by first class office space and retail mall and situated at the prime Yellow Dragon commercial circle location; this 321 residences featuring studios, 1,2 and 3 bedroom options and houses a kaleidoscope of facilities and services. Minutes away from West lake, its surroundings and landmark scenic spots as well as dining and entertainment options. ... more   less 
Number of rooms
321

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