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All 1,901 Hangzhou hotels

Oakwood Residence Hangzhou

4.5 of 5 Hotel   |   No.28 Jiaogong Road, Hangzhou 310012, China
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Ranked #12 of 1,901 Hotels in Hangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Steven W North Shore, Auckland, New Zealand
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147 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Shore, Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed 1 week ago

Work put me up here and I'd heard it was quite a nice place but I was really surprised just how good it was. The rooms were very large and well appointed with everything you'd need. It felt like I was living in someones house. The staff at the front desk were very friendly and helpful. Couldn't fault my stay.

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your recent visit to Hangzhou. Your comments about your stay with us are very much appreciated, and help us to realize our vision of providing a luxury home for travellers while away from home. We look forward to welcoming you back to Oakwood Residence Hangzhou on your future visits to... More

Milwaukee, Wisconsin
1 review
3 of 5 stars Reviewed 1 week ago via mobile

I am currently staying at Oakwood in room 1118 till Monday. Everything is fine except the room is very dark. I mean with all the lights are turned on to max, it is still dark. This doesn't give a comfortable and welcoming feeling.

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou. I have taken note of your comment about the lighting in your apartment and inspected today. I would like to thank you for pointing this issue out so that I can take steps to improve the lighting. I trust that aside from this, you enjoyed your stay in Hangzhou and... More

Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room is specially suitable for someone who love cooking because they have a small kitchen with various kitchen utensils. The room is quite big actually. And the king size bed is so comfortable. However, the Wifi wasn’t work so we needed to contact the reception and finally we used another room’s wifi. And the water pressure is not strong... More

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your visit to this wonderful city. I am delighted to hear that you enjoyed your stay with us and will have our engineer increase the checks for both the in room wifi and the water pressure situation. Generally we do not have any issues with these facilities. At Oakwood... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 27, 2014

been there long time ago but still thinking about oakwood hangzhou , felt very relaxing and like the king size bed when i was there . location is good ,a good market near by . i stayed for 2 night in the hotel by myself ,didn't really check hangzhou. but felt like a relaxing holiday .

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou. I am delighted to hear that we are still in your memories and that you mentioned our comfortable beds which follow the Oakwood Quality standard by using 2 separate mattresses and only the finest quality linens to ensure the most restful sleep possible. I am also glad you mentioned the... More

Hangzhou, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2014

We stayed in Oakwood (studio apartment) for 30 days in July'14 and can easily recommend it to others. It was a pleasure stay from day one, with nice welcome pack & friendly hotel staff who are always willing to help. Our studio apartment was clean and had everything we needed - very comfortable king size+ bed, relax area, desk for... More

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou, the most trusted name in temporary living solutions available in Hangzhou. I am delighted to hear that you enjoyed your stay with us and especially delighted to hear that our associates assisted with all your enquiries to ensure your stay in Hangzhou was more enjoyable. I hope to welcome you... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

we stay @oakwood on June 28th 2014 - July 04th 2014 in two bedroom apartment. After all the apartments is very good, the all kitchenette stuff is work properly, large and comfortable King size bed, with many restaurants and supermarket stores around. The cleaning staff is friendly.

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your brief visit to this magnificient city. Your comments regarding your stay with us are very encouraging and will help other travelers select where they chhose to stay when visiting hangzhou. We look forward to welcoming you back to Oakwood Residence and Hangzhou soon. More

Tel Aviv
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 16, 2014

This Is my review,of our weekend hotel stay in April 2014 we booked a 2 nights weekend holiday in Hangzhou for 2 adult and a toddler .we were very happy with our choice, the room was very clean and comfortable , spacious , we ordered a crib for 2.5 years old and it was big enough, we had all amenities... More

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou on you recent trip to this wonderful city and thank you for your encouraging review of our property. I am delighted that you enjoyed your stay at Oakwood Residence. Locationwise we are very centrally located about 1.5 kilometers from the famous Westlake and Hangzhou CBD. I have taken note of... More

Senior Contributor
22 reviews 22 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 8, 2014

I stayed at this hotel for six nights. Check in was relatively fast. The room was extremely spacious, well equipped with amenities and has a full size kitchen. Staff didn't speak very good English, although they tried. Dinner buffet was good but not excellent. Location, although close to the West Lake, is a bit far. I would stay here again.

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. Your review of our Residence is most appreciated and helps us to review and improve our services to our customers. I look forward to welcoming you back to Oakwood Residence Hangzhou on your future visits. More

Hangzhou, China
1 review
4 of 5 stars Reviewed July 1, 2014

Customer service is excellent, staff helpful, and the location is very convenient (Thanks Janusz). On premises are: Starbucks, Family Mart (24hr), Burger King, Jae-e supermarket, and boutique med & dental clinics. The beds are large, comfortable, and furniture from Ethan Allen is a nice touch. The South tower (no front desk) although dark and a bit dated, is generally for... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou, the most trusted name in temporary living solutions. I am very pleased that you have recognised one of our associates for the excellent services which he has provided you. Your comments regarding our property are very conclusive and will help to determine the choices our customers make when staying at... More

Hangzhou, China
1 review
5 of 5 stars Reviewed June 28, 2014

I stay away from home on business for 4 weeks at a time and have been staying at Oakwood in Hangzhou. I have stayed at many hotels for business but this is by far the best in terms of service, amenities, food, location, and quality. I believe the staff go well above and beyond to be accommodating and solving any... More

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou, the most trusted name in temporary living solutions in Hangzhou. Your comments about your stay with us are very much appreciated. From all of our associates we are delighted that you enjoy staying with us and look forward to continuing offering the same service to you on your return visits. More

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Additional Information about Oakwood Residence Hangzhou

Address: No.28 Jiaogong Road, Hangzhou 310012, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oakwood Residence Hangzhou 4.5*
Number of rooms: 321
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Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou

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