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Oakwood Residence Hangzhou

#8 of 1,968 Hotels in Hangzhou
Certificate of Excellence
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No.28 Jiaogong Road, Hangzhou 310012, China
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35% off room rate
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Oakwood Residence Hangzhou
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Oakwood Residence Hangzhou
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162 reviews from our community

Traveler rating
    89
    61
    9
    1
    2
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16
13
14
57
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (162)
  • Mar-May only
    (40)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (31)
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Hong Kong, China
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed here with a family of 4 for 3 nights during our holiday in April 2015. We booked a 2 bedroom apartment (and were upgraded to an executive room). The rooms are spacious, clean and have everything you need for a comfortable holiday (kitchen, fridge, washing machine). Ok swimming pool, two restaurants (which we did not use -... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou on your recent visit to this wonderful city. Your comments regarding your stay in one of our spacious apartments is very much appreciated and I am delighted to hear you were able to make use of the kitchen facilities. I look forward to welcoming you back on any future visits... More 

Auckland Central, New Zealand
Top Contributor
87 reviews 87 reviews
41 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have decided to stay at Oakwood for our stay in Hangzhou. It’s a nice hotel with a very spacious room. We stayed in executive suite with kitchen. There is a living room, separate kitchen, a hallway. We would recommend to people visiting Hangzhou

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou on your recent trip to this wonderful city. Your review regarding our apartments is very much appreciated and will most definitely help other travelers to Hangzhou with their decision to stay with us. I hope that sometime in the near future you will return and make Oakwood Residence Hangzhou your... More 

Sete, France
Top Contributor
170 reviews 170 reviews
85 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

LOcated in a fairly quiet business area in Hangzhou , this hotel is modern and basically perfect in its style . the appartments feature a large bedroom fully equipped , a small kitchen very well equipped too , and a bathroom . Perfectly clean , fully equipped and with a pleasant decoration , it is ideal for a longer stay... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou. I am delighted to hear you enjoyed your stay with us and found our apartments ideally suited to your requirements. Your review regarding our daily breakfast buffet is extremely encouraging and will be shared with the restaurant associates who ensured you got your days off to a good start. I... More 

Shanghai, China
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 5, 2015

This is definitly the best place for a business traveller to stay. The premises are recent, and very well maintained, the guest relation supervisor follow the clients need to make stay easy, that enabled me to focus on the business and not on housing logistic, the staff composed of a mix chinese and western people is very pro. A detail:... More 

Was this review helpful? Yes 2
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. I along with all associates are delighted to hear you thoroughly enjoyed your extended stay in Hangzhou and that we were all able to assist in making that possible. I hope to welcome you back to Oakwood Residence Hangzhou soon. More 

Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 9, 2015 via mobile

I've been to this Hotel annually for the last 5 years for business. It's a good place with many people that speak English. The breakfast buffet is really good and the dinner buffet theme changes frequently but is always good. The down side is it's quite expensive. I've had trouble twice now with checking in. I like the corner room... More 

Was this review helpful? Yes 2
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence on your annual visits to Hangzhou. We very much appreciate your loyalty and will certainly be delighted to welcome you back. Thank you very much for your comments regarding your preferred apartment type and our restaurant buffet. I will ensure that these are forwarded. I have spoken to the concierge whom... More 

Atlanta, Georgia
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 29, 2015

Perfect hotel for a long stay. My room had a complete kitchen with refrigerator, stove, oven, toaster, tea pot, dishwasher and washer/dryer. Great for making light meals when you don't feel like going out. Small gourmet store close by too. Accommodations are comfortable, plenty of room to work or gather. Huge closet, with plush robes and slippers - nice as... More 

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. I am very pleased that you enjoyed your extended stay with us and your comments regarding our facilities are greatly appreciated. I, along with all our associates hope that we can welcome you back to Oakwood Residence Hangzhou soon. More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

Oakwood Hangzhou has been our home for the the last months using it as temporary accommodation until our own is finished. Since we have been here the staff and management have been extremely professional and helpful, anything we could ask for. We use the restaurants and room service on a frequent basis and have not been disappointing yet, the quality... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. We are delighted to hear that you are enjoying your stay with us until your permanent accomodation is ready. Thank you for your encouraging comments regarding our services, especially with our dining facilities, and rest assured I shall pass them onward... More 

HANGZHOU
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 2, 2015

The Oakleaf restaurant and Bar in the South Tower of Oakwood Residence Hangzhou is always a quiet, relaxed place. We have eaten here many times, just enjoyed a very good Caesar Salad and glass of wine. The service was good, could not fault them.

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for your recent review of Oakleaf Restaurant in our South Tower. Your wonderful comments regarding the meal and service, I have personally passed on the relevant associates for which they are very appreciative. We all look forward to welcoming you back to Oakwood Residence Hangzhou. More 

Contributor
18 reviews 18 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 6, 2014

my stay was for a week went without problems. Housekeeping services was excellent. I do not use their restaurant services as the menu did not suit my tastes so no fault here. However, for breakfast and reception services the staff do really need education and training to understand and satisfy foreign guest requests. For example request for a glass of... More 

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence for your weeklong stay in Hangzhou. I am delighted that you generally enjoyed your stay with us and also delighted you have shared with us services where we must focus on to improve. The local and foreign customs to drinking water are different and my management team must always remember to... More 

Shanghai, China
Top Contributor
66 reviews 66 reviews
40 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 28, 2014

Stayed here for about 3 months in a large one-bedroom apartment. It had a good kitchen which was fully equiped, we cooked regularly. Two restaurants and a bar. Great gym and swimming pool. The management and staff are all very friendly, housekeeping are excellent, most staff speak some level of English. Wifi was free and a big carpark also no... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. Your wonderful comments with regards to our service and facilities during your 3 month stay with us is extremely encouraging. From all our associates we again thank you, look forward and would be delighted to welcome you back to Oakwood Residence... More 

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