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Oakwood Residence Hangzhou

#9 of 1,975 Hotels in Hangzhou
Certificate of Excellence
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No.28 Jiaogong Road, Hangzhou 310012, China
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1 room 1 guest
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Oakwood Residence Hangzhou
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177 Reviews from our TripAdvisor Community

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Traveler rating
    99
    65
    9
    2
    2
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14
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66
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (177)
  • Mar-May only
    (44)
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    (66)
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    (36)
  • Dec-Feb only
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San Diego, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We have been traveling to Hangzhou for many years. We have stayed at many of the 4 & 5 star hotels. We found Oakwood a few years ago and we feel its the best. THe only issue is NOT having WIFI in the room. You have internet, but most of us are now using Iphones.

Review collected in partnership with this hotel

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Dublin, Ireland
1 review
5 of 5 stars Reviewed 6 days ago NEW

Our stay in the Oakwood was very enjoyable. The location was perfect will easy access to everything. The quality of the accommodation was top class. The facilities in the apartment were excellent and overall it was very good value.

Review collected in partnership with this hotel

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence on your recent visit to Hangzhou. Your comments regarding our prime location and luxurious, spacious apartments are very much appreciated. I look forward to welcoming you back to Oakwood Residence Hangzhou. More 

Padua, Italy
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Comfortable and relaxing, as I need after a stressing working day. Buffet is not my preferred, but certainly courtesy and hospitality scores high. Rooms dimension also make the difference, large and well fitted.

Review collected in partnership with this hotel

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence on your visit to Hangzhou. Your comments regarding our apartments, good service quality and dining are very much appreciated. I am unsure whether you have meant our breakfast or dinner buffet, but we are constantly evolving these to ensure our domestic and overseas customers are offered a choice which meets there... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

This is a great hotel to choose if you travel to China , Hang Zhou city. Location is in financial district, and West part of the Hang Zhou. Not near west lake area, but , it is close to shopping and eateries. Just walking distance you can find many different place to eat and shop, and starbuck is down stairs... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you so much for your wonderful review of Oakwood Residence Hangzhou. As the General Manager of this Residence, I very much appreciate the lengths and details you have gone to in reviewing our facilities and services. We are very proud of the many facilities which you have mentioned and it certainly makes it all worthwhile when our customers appreciate... More 

Hangzhou, China
2 reviews
5 of 5 stars Reviewed 1 week ago

The Oakwood has been home now for 3 years. The Oakwood team is always there to support us with language barriers or any assistance we need. The living conditions are at the best in Hangzhou and the location is convenient to the West Lake.

Review collected in partnership with this hotel

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

I am delighted to hear that Oakwood Residence Hangzhou has lived up to its promise of being the most trusted name in temporary living solutions although 3 years is hardly temporary. I would like to thank you for your wonderful comments which will undoubtedly help other travelers to Hangzhou make their decision on where to stay and for your continuous... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was the perfect place for our family. The apt was large and very clean. It was great to have a full kitchen and washing machine. -Location was good and we had no trouble getting a taxi when we needed it. The staff was helpful and friendly.

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your recent visit to Hangzhou. I am delighted that your family enjoyed your stay and that you found the living facilities in the apartment to be useful. I hope that we will have the chance to welcome you back to Oakwood residence Hangzhou again. More 

San Diego, California
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed July 7, 2015

I stay at the Oakwood Residence every time I visit Hangzhou, which is at least once a year. I have usually raved about it, but last year I had a bad experience. I see that the Manager has addressed my issues, for which I thank him. As these are really apartments, the rooms are spacious and comfortable with lots of... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for continuing to return to Oakwood Residence Hangzhou and for the time taken to give us your very valuable comments. Over the last year we have been working on improving the apartment lighting and I am delighted to hear that this is having an effect. All of our apartments in North and South Tower have the large showers... More 

North Yorkshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 2, 2015

Great place to book if you are staying in Hangzhou for a long period. We stayed for 3-4 weeks on the three occasions we visited. The rooms are spacious, immaculately clean and have everything you need, from washing machine to fully functioning kitchen. Staff are very helpful. It is very central also, for shops, restaurants and only 10 minute taxi... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence on your extended visit to Hangzhou. I am delighted to hear that you enjoyed your stay with us and appreciate your great comments about our apartment facilities and friendly services. I look forward to welcoming you back to Oakwood Residence Hangzhou soon. More 

Beijing, China
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2015 via mobile

Conveniently located in Jiaogong Road, Oakwood Residence is a wonderful place to stay short term or long term. Friendly staff, big buffet breakfast, a cosy bar with great beers n best of all, a spacious apt with the most well equipped kitchenette ! It's wonderful to be able to cook your own breakfast or your own little dinner in the... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence on your recent visit to Hangzhou. I am delighted to see that you have enjoyed your stay with us and your comments about our breakfast buffet, our themed Craft Beer & Single Malt bar, and apartments quality is very much appreciated. I am sure your review will assist other travelers to... More 

1 review
5 of 5 stars Reviewed May 30, 2015 via mobile

Great friendly staff, great value for money, and I'd highly reccomend it. Janusz was really helpful, he was, I think the only one who could speak English properly, and helped me book taxis and tickets too. Also, the cleaning staff was very good, because I left money on the bed and she cleaned it and didn't take any haha. Also,... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence on your recent visit to Hangzhou. Your comments regarding our customer friendly service, apartment cleanliness, and overall Safety and Security are very much appreciated and will certainly help other travelers to Hangzhou with making a decision regarding their accommodation requirements. I am extremely delighted to hear that Janusz' assistance is commendable... More 

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