We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Oakwood Residence Hangzhou

#13 of 1,968 Hotels in Hangzhou
Certificate of Excellence
Hotel website
No.28 Jiaogong Road, Hangzhou 310012, China
Special Price
35% off room rate
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Oakwood Residence Hangzhou
Professional photos View all
Browse nearby
Oakwood Residence Hangzhou
Write a Review

165 reviews from our community

Traveler rating
    89
    63
    9
    2
    2
See reviews for
16
13
14
59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (165)
  • Mar-May only
    (43)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (31)
All months
Vimercate, Italy
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed today NEW

I use to come here when on business in the area. The apartments are very nice and equipped with full kitchen. Very clean, personnel's courtesy excellent. Wide variety of food at breakfast - offers also a more formal restaurant in the south tower. Close enough to the West Lake and to commercial area - and to many restaurants - i... More 

Was this review helpful? Yes
Houston, Texas
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Oakwood Residence in Hangzhou for a four day work visit. The hotel is in great condition compared to other local hotels. The staff was welcoming and helpful. The hotel has a few restaurants and bars with good food and great beer selection. The breakfast buffet was welcoming to both Chinese and westerners. I will stay here... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your short business trip to Hangzhou. Your wonderful comments regarding our serviced apartments, restaurants and themed craft beer bar are greatly appreciated and will help other travelers to Hangzhou with their selection of where to stay. I look forward to welcoming you back to Oakwood Residence Hangzhou. More 

Hkg
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Small lobby and got south and North towers, so confusing when I arrived. No one really know about the hotel when ordering a cab. Check in service is real slow and no doorman service while their door is real heavy. Room service is not 24 hours, they finished by 11pm and started at 7am. So why would I stay there... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou on your recent visit to Hangzhou. My apologies that you were not aware that we are a 5 star serviced apartment with limited room service as we provide kitchens in all of our apartments. Your comments regarding our usual guest friendly service and door service have been duly noted and... More 

Hong Kong, China
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 11, 2015

We have stayed here with a family of 4 for 3 nights during our holiday in April 2015. We booked a 2 bedroom apartment (and were upgraded to an executive room). The rooms are spacious, clean and have everything you need for a comfortable holiday (kitchen, fridge, washing machine). Ok swimming pool, two restaurants (which we did not use -... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou on your recent visit to this wonderful city. Your comments regarding your stay in one of our spacious apartments is very much appreciated and I am delighted to hear you were able to make use of the kitchen facilities. I look forward to welcoming you back on any future visits... More 

Auckland Central, New Zealand
Top Contributor
87 reviews 87 reviews
41 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed April 8, 2015

We have decided to stay at Oakwood for our stay in Hangzhou. It’s a nice hotel with a very spacious room. We stayed in executive suite with kitchen. There is a living room, separate kitchen, a hallway. We would recommend to people visiting Hangzhou

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou on your recent trip to this wonderful city. Your review regarding our apartments is very much appreciated and will most definitely help other travelers to Hangzhou with their decision to stay with us. I hope that sometime in the near future you will return and make Oakwood Residence Hangzhou your... More 

Sete, France
Top Contributor
190 reviews 190 reviews
88 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed April 2, 2015

LOcated in a fairly quiet business area in Hangzhou , this hotel is modern and basically perfect in its style . the appartments feature a large bedroom fully equipped , a small kitchen very well equipped too , and a bathroom . Perfectly clean , fully equipped and with a pleasant decoration , it is ideal for a longer stay... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou. I am delighted to hear you enjoyed your stay with us and found our apartments ideally suited to your requirements. Your review regarding our daily breakfast buffet is extremely encouraging and will be shared with the restaurant associates who ensured you got your days off to a good start. I... More 

Shanghai, China
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 5, 2015

This is definitly the best place for a business traveller to stay. The premises are recent, and very well maintained, the guest relation supervisor follow the clients need to make stay easy, that enabled me to focus on the business and not on housing logistic, the staff composed of a mix chinese and western people is very pro. A detail:... More 

Was this review helpful? Yes 2
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. I along with all associates are delighted to hear you thoroughly enjoyed your extended stay in Hangzhou and that we were all able to assist in making that possible. I hope to welcome you back to Oakwood Residence Hangzhou soon. More 

Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 9, 2015 via mobile

I've been to this Hotel annually for the last 5 years for business. It's a good place with many people that speak English. The breakfast buffet is really good and the dinner buffet theme changes frequently but is always good. The down side is it's quite expensive. I've had trouble twice now with checking in. I like the corner room... More 

Was this review helpful? Yes 2
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence on your annual visits to Hangzhou. We very much appreciate your loyalty and will certainly be delighted to welcome you back. Thank you very much for your comments regarding your preferred apartment type and our restaurant buffet. I will ensure that these are forwarded. I have spoken to the concierge whom... More 

Atlanta, Georgia
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 29, 2015

Perfect hotel for a long stay. My room had a complete kitchen with refrigerator, stove, oven, toaster, tea pot, dishwasher and washer/dryer. Great for making light meals when you don't feel like going out. Small gourmet store close by too. Accommodations are comfortable, plenty of room to work or gather. Huge closet, with plush robes and slippers - nice as... More 

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. I am very pleased that you enjoyed your extended stay with us and your comments regarding our facilities are greatly appreciated. I, along with all our associates hope that we can welcome you back to Oakwood Residence Hangzhou soon. More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2015

Oakwood Hangzhou has been our home for the the last months using it as temporary accommodation until our own is finished. Since we have been here the staff and management have been extremely professional and helpful, anything we could ask for. We use the restaurants and room service on a frequent basis and have not been disappointing yet, the quality... More 

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. We are delighted to hear that you are enjoying your stay with us until your permanent accomodation is ready. Thank you for your encouraging comments regarding our services, especially with our dining facilities, and rest assured I shall pass them onward... More 

Questions? Get answers from hotel staff and past guests. Ask a question

85 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (65)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (21)
Viewed
View from room (2)
Viewed
Bathroom (6)
Viewed
Dining (3)
Viewed
Other (27)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
View from room (1)
Viewed
Hotel & grounds (1)
Viewed
Dining (2)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (1)
Viewed
Other (7)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities