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Oakwood Residence Hangzhou

4.5 of 5 No.28 Jiaogong Road, Hangzhou 310012, China
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Certificate of Excellence 2014
Oakwood Residence Hangzhou
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Oakwood Residence Hangzhou
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151 reviews from our community

Traveler rating
    86
    53
    9
    1
    2
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15
10
14
51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (151)
  • Mar-May only
    (36)
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    (55)
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    (36)
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    (24)
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel for 3 nights. The room layout is great. And there is a washing machine/dryer in each room. The hotel business centre staff is great, especially the super friendly Janusz and Elva. They have helped from show tickets to train tickets to places of interest. This hotel definitely have great staff. Totally enjoy my stay.

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1 review
5 of 5 stars Reviewed 3 days ago NEW

My four weeks at Oakwood were fabulous. It was like home away from home; the studio apartment was spacious, comfortable, impeccably clean, and the king size bed was perfect. The staff was extremely helpful, greeted you warmly, and I especially enjoyed the pleasant welcomes from the young front desk staff when I returned in the evening, especially Toby, and I... More

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Shanghai Region, China
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Very helpful staff, great facilities and amazing rooms. Ask knowledgeable Janusz at front desk if you need tips about the city, he's always extra friendly, professional, and happy to help. Very near downtown, within walking ddistance of the West Lake and all its attractions. Also strategically located in a very good shopping center.

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou when visiting this magnificient city. I am delighted to see that you enjoy staying with us and that our associates help to enhance your stay experience in Hangzhou. I look forward to welcoming you back to Oakwood Residence on your return visits to Hangzhou. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The hospitality and the infrastructure is really good. House keeping quality is extremely effecient and good. All appliances in the apartment work perfectly well. Area of improvement could be the internet connection . I was told that international websites are slow to load or sometimes never load as they have an internet provider whose connection is fast only on chinese... More

Review collected in partnership with Oakwood

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou. Your comments are very much appreciated by all our associates who try to ensure your stay with us is a memorable one. With regards to our wifi and internet we generally have a excellent connectivity, however there are times when international websites may be difficult to access. Please be assured... More

North Shore, Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed September 21, 2014

Work put me up here and I'd heard it was quite a nice place but I was really surprised just how good it was. The rooms were very large and well appointed with everything you'd need. It felt like I was living in someones house. The staff at the front desk were very friendly and helpful. Couldn't fault my stay.

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your recent visit to Hangzhou. Your comments about your stay with us are very much appreciated, and help us to realize our vision of providing a luxury home for travellers while away from home. We look forward to welcoming you back to Oakwood Residence Hangzhou on your future visits to... More

Milwaukee, Wisconsin
1 review
3 of 5 stars Reviewed September 20, 2014 via mobile

I am currently staying at Oakwood in room 1118 till Monday. Everything is fine except the room is very dark. I mean with all the lights are turned on to max, it is still dark. This doesn't give a comfortable and welcoming feeling.

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Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou. I have taken note of your comment about the lighting in your apartment and inspected today. I would like to thank you for pointing this issue out so that I can take steps to improve the lighting. I trust that aside from this, you enjoyed your stay in Hangzhou and... More

Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 28, 2014

The room is specially suitable for someone who love cooking because they have a small kitchen with various kitchen utensils. The room is quite big actually. And the king size bed is so comfortable. However, the Wifi wasn’t work so we needed to contact the reception and finally we used another room’s wifi. And the water pressure is not strong... More

Was this review helpful? Yes
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your visit to this wonderful city. I am delighted to hear that you enjoyed your stay with us and will have our engineer increase the checks for both the in room wifi and the water pressure situation. Generally we do not have any issues with these facilities. At Oakwood... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 27, 2014

been there long time ago but still thinking about oakwood hangzhou , felt very relaxing and like the king size bed when i was there . location is good ,a good market near by . i stayed for 2 night in the hotel by myself ,didn't really check hangzhou. but felt like a relaxing holiday .

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou. I am delighted to hear that we are still in your memories and that you mentioned our comfortable beds which follow the Oakwood Quality standard by using 2 separate mattresses and only the finest quality linens to ensure the most restful sleep possible. I am also glad you mentioned the... More

Hangzhou, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2014

We stayed in Oakwood (studio apartment) for 30 days in July'14 and can easily recommend it to others. It was a pleasure stay from day one, with nice welcome pack & friendly hotel staff who are always willing to help. Our studio apartment was clean and had everything we needed - very comfortable king size+ bed, relax area, desk for... More

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou, the most trusted name in temporary living solutions available in Hangzhou. I am delighted to hear that you enjoyed your stay with us and especially delighted to hear that our associates assisted with all your enquiries to ensure your stay in Hangzhou was more enjoyable. I hope to welcome you... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

we stay @oakwood on June 28th 2014 - July 04th 2014 in two bedroom apartment. After all the apartments is very good, the all kitchenette stuff is work properly, large and comfortable King size bed, with many restaurants and supermarket stores around. The cleaning staff is friendly.

Was this review helpful? Yes 1
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your brief visit to this magnificient city. Your comments regarding your stay with us are very encouraging and will help other travelers select where they chhose to stay when visiting hangzhou. We look forward to welcoming you back to Oakwood Residence and Hangzhou soon. More

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Additional Information about Oakwood Residence Hangzhou

Address: No.28 Jiaogong Road, Hangzhou 310012, China
Phone Number:
Location: China > Zhejiang > Hangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oakwood Residence Hangzhou 4.5*
Number of rooms: 321
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Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou

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