Location is OK - though not really in the center of town. It's right on the the west lake and quite close to Hefan Jie, the so called "old" commercial/touristy street of Hangzhou. Rooms and service are quite mediocre for Crystal Orange standards, and it's no wonder since Hangzhou is quite expensive. Some of the rooms' windows face indoors (!!!),... More

Loved the design and funky look of the hotel! Room rate was slight more expensive than the Orange chain located in Nanjing - probably due to the hotel is nearby the west lake?! Check-in process was fast and efficient, and we were surprised when the receptionist offerred us a very cool Orange Hotel recycle bag! Overall, room was cleaned, staff... More

We arrived at Hangzhou airport close to 11pm. The taxi ride to Crystal took approximately 30 minutes (and RMB110). Traffic at that time was pretty smooth and we enjoyed the night scenes of Hangzhou as the taxi easily weaved through the night traffic. Checking in was fast, the front counter staff were friendly and the lobby was clean. My young... More

Decided to try because of a pleasantly surprising stay at the Beijing namesake. Again, a reasonably modern "boutique" appearance and feel but offering quite good value and location near West Lake. To me it didn't matter not being in the main downtown area. The peace and quiet of this southern part of the lake is just fine and the hotel... More

- Above average location. On edge of West Lake (Xi Hu) but at the remote end away from the main activity. - Hotel entrance is just behind Nanshan Road (Nanshan Luo), so the first time you try to find it may be difficult. Therefore, don't try to take a bus the first time. - Must bring your address printed out... More

recommended by my China friends. Stayed for 6 nights. The hotel lobby is nicely decorated with colourful pictures on the wall. The check-in was fast and efficient. Unfortunately, the first night was bad as our room was facing the main road. There was road works going on till 5am. The next day, we requested for a room change and the... More

Very good location as just a walk away from West Lake. We were there for one night stay hence the cleanliness was utmost important. Was a little disturbed by the busy road outside, but was alright by the time we get to bed. I was wondering why there we hangers on the wall, and later realized there was no closet.

This hotel was chosen by our tour agent. In China for 3 weeks, stayed in 2 western hotels and 3 Chinese hotels.Happy to be so near West Lake. Check in was easy and English minimal but friendly. This "boutique" hotel was quirky but tired. Room looked out over a busy street with a small balcony but the glass was very... More

Efficient check in and nice lobby with glass elevator. Staff spoke English and were helpful. Two very large screen apple computers in the lobby for guests to use as well as free in room wifi. Our room was on the top floor overlooking trees with opening windows. Room as advised by other reviewers has quirky features such as curtains that... More