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Crowne Plaza Kunming City Centre

#5 of 1,009 Hotels in Kunming
Certificate of Excellence
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No.399 Qingnian Road, Wuhua District, Kunming 650011, China (Formerly The Bank Hotel)
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Crowne Plaza Kunming City Centre
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76 Reviews from our TripAdvisor Community

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Traveler rating
    40
    22
    10
    2
    2
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12
14
4
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Spanish first
  • Any
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  • All months
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  • Mar-May only
    (17)
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    (23)
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    (15)
  • Dec-Feb only
    (21)
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Colombo, Sri Lanka
1 review
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 nights. Excellent location. The room temperature isn't adjustable. Apparently the "hotel" decides what temperature your room needs to be. And then sets it as they please. And u cannot override their decided temperature. When the temperature is 23 degrees and u want to sleep at night. All I can say is good luck with to you.

Was this review helpful? Yes
BankHotel-Kunming, Manager at Crowne Plaza Kunming City Centre, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Fairfax, Virginia
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

This is a gem of a hotel. It has all the comforts I have come to expect in a hotel. The service is excellent from the front desk. The cleaning staff is good. The price is good. The location is within walking distance from the city center, a good mall and the metro. I recommend it highly.

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Marketing Communication Manager More 

London, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 29, 2015

Easy parking in the centre of the city which makes it easy to walk to all the popular shopping areas. Room was top quality as was the breakfast. I hope to stay there again - well worth the money. Took a look at the swimming pool and gym and only wished for more time there.

Was this review helpful? Yes
BankHotel-Kunming, Manager at Crowne Plaza Kunming City Centre, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, We sincerely hope you will be able to experience more services,so we value your feedback. We hope you will visit us again. Sincerely, Manager More 

Seattle, Washington
Level Contributor
114 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed June 2, 2015

The quality of the rooms are excellent, large, clean, very nice. Price is good. Restaurants close down early so not much choice for eating after 10pm. Not my favorite hotel, but a decent choice and good quality for Kunming. The breakfast buffet is good, but when we were there someone leading a large tour group kept yelling out names through... More 

Was this review helpful? Yes
BankHotel-Kunming, 经理 at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our excellent guest room made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again,... More 

Toronto, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 28, 2015

Posting this review late but here it is nonetheless- we stayed here December 23rd until December 28th. The hotel is located in the center of the city. The staff are very friendly and will go out of their way to help you. We asked the concierge to arrange a private tour to the Stone Forest and it was excellent! The... More 

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BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our delicious food and fitness centre made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.... More 

Singapore, Singapore
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 26, 2015

very hospitality service from the front desk, and housekeeping. buffet dinner is quite delicious and various food. room is comfortable and bright, good for sleep. only the afternoon in café lounge, not efficiency service during we are in meeting. overall, it is worthy to stay.

Was this review helpful? Yes
BankHotel-Kunming, Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our delicious buffet and excellent guest room made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they... More 

Bhubaneswar, India
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed May 22, 2015

This is a very good hotel at the center of Kunming, staffs are very helpful and as the local people don't understand English they already tried to help us as interpreter breakfast is excellent, rooms are very comfortable. Normal check in time of this hotel is 2PM but they allowed us check in around 7AM, which was a great help... More 

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BankHotel-Kunming, Front Office Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our humanized service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we... More 

Geneva, Switzerland
Level Contributor
79 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed April 18, 2015

I spent only one night in this hotel but I had one of the most comfortable beds I experienced China. I got upgraded to what I believe was a business suite (with living room and additional separate toilet) and it was just great. I would highly recommend this hotel.

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our excellent guest room bed made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once... More 

Amman, Jordan
Level Contributor
72 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed March 29, 2015

We stayed here for 4 nights in late March 2015 and paid about USD 116 per night for a "superior" room, including taxes, breakfast, and wireless internet. Because we are members of the IHG loyalty program, we automatically got upgraded to a Club Room. Overall, we were very satisfied with this hotel. The best aspect was its location in the... More 

Was this review helpful? Yes 3
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that the excellent geographical location of our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they... More 

Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed March 26, 2015

Two nights here on business. Very smooth service, everything as it should be. I had a room with a balcony, comfortable bed, great sized room. No real down side aside from the fact that I could have been in any hotel anywhere in the world. Excellent gym and outdoor pool. This really is a first class hotel.

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our guest room directory, outdoor pool and gym made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best... More 

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