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All 918 Kunming hotels

Crowne Plaza Kunming City Centre

4.5 of 5 Hotel   |   No.399 Qingnian Road, Panlong District, Kunming 650011, China (Formerly The Bank Hotel)
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Ranked #3 of 918 Hotels in Kunming
A recent review
5 of 5 stars reviewed 1 week ago
Traminer Singapore
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20 reviews from our community

Traveler rating
    13
    3
    3
    1
    0
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3
3
Solo
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6
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Singapore
Top Contributor
67 reviews 67 reviews
49 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 1 week ago

Am very impressed with this new Crowne Plaza. My Platinum status was recognised upon check-in and I was upgraded to a sumptuous suite with a view. There was a welcome basket of fruit and chocolate waiting in the room and we were impressed with the handwritten note from Mr Burton, the GM of the hotel. The front desk staff did... More

Was this review helpful? Yes 1
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Marcom Manager More

Lakeville, Minnesota
Contributor
17 reviews 17 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

this hotel became a Crowne Plaza about 4 months ago. the renovation is under way and i think they will continue to make progress. the big issue for foreigners is that the hotel does not have enough quality english speakers in all categories. the workers are friendly but without communication skills...there is a gap to overcome. this is an USA... More

Was this review helpful? Yes 1
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear guest, Thank you for your review and for choosing Crowne Plaza Kunming City Centre. We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are constantly working to improve service, so comments like yours are always gratefully received. We are looking forward to meeting you during future stays in... More

New Orleans, Louisiana
Contributor
15 reviews 15 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff at the Crowne Plaza Kunming City Centre made all the difference in our enjoyment of our first trip to China. We were initially dismayed at the lack of English speakers in the city and were not sure how to shape our six day stay. We were immediately put in touch with the director of rooms, Mr. Hope Zhang,... More

Was this review helpful? Yes 1
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our services and foods made your stay experience more memorable, all the facilities of the hotel will open in November. We will continue to strive in delivering quality services, allowing our... More

Guangzhou, China
Contributor
20 reviews 20 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is situated right in the city with a lil stream flowing alongside it ,the rooms are a lil old but quiet comfortable ,the staff is very helpful because the first room we were allocated was stinking of smoke even though it was a non smoking room.We called the front desk and they immediately helped us and changed our... More

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Kunming City Centre. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident. We look... More

Senior Contributor
36 reviews 36 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Having been to Kunming many times and had to pick between the local hotels in town or the only international brand (Inter-Continental) in the outskirt, I was very excited to see the new Crown Plaza in the city center. But we were so disappointed..... First of all, we found out on arrival that this was a newly renovated hotel from... More

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BankHotel-Kunming, General Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear guest, Thank you for writing a review on our newly rebranded Crowne Plaza. We are very sorry you stay with us was not satisfactory The hotel has almost completed its full renovation. The elevators renovation now. The swimming pool, Chinese restaurant, ballroom and Crowne Club will open in the next few weeks. Every room has been rebuilt from the... More

Senior Contributor
24 reviews 24 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for one night on the way to Dali . The hotel is nice and staff is helpful the check in is quick etcetera . But the major issue is the food they serve majorly to Chinese taste . Dinner was lousy couldn't even get a proper pad Thai which was in the menu . It tasted more like noodles... More

Was this review helpful? Yes 1
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for sharing the experience of your stay at Crowne Plaza Kunming City Centre. We would like to take this opportunity to apologize for any inconvenience our restaurant services may have caused you. Your comments about the restaurant problem has been documented and will certainly be looked into. We hope this would not deter you from choosing... More

Qingdao, China
Top Contributor
118 reviews 118 reviews
67 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed August 10, 2014 via mobile

Had booked for an overnight stay, had a late check-in, booked a club floor room, upgraded to a suite due to my membership, felt a bit uneasy when I was told that the club does not function, smiled in disbelief at what they called a river backdrop for the hotel. If I am not mistaken that was a stream of... More

Was this review helpful? Yes 1
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us, we will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. All hotel facilities will be fully opened in November. Once again, we look... More

Northern California
Reviewer
5 reviews 5 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 26, 2014

Recently stayed at this newly renovated hotel in the heart of the city. Reserved 9 rooms for a group from America. Rooms were very large. Check-in was gracious and fast. The rooms were absolutely lovely with plenty of modern amenities. Having lived in China quite a while, just having a room with working air conditioning is a rarity. The tea... More

Was this review helpful? Yes 1
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our facilities and services made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once... More

Kunming
1 review
5 of 5 stars Reviewed July 24, 2014 via mobile

Did not know what to expect before arrival. Our expectations were certainly exceeded - accommodations, food and service. Felt like we were treated like family. I will recommend the Crowne to my colleagues. Excellent value. Thanks for the great service!

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our svervice made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look... More

Cambridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014

We stayed for 2 nights in June 2014. The rooms at this hotel are very spacious, spotlessly clean and the bed comfortable. There was free WiFi and a free movies channel showing fairly recent movies. Locally there's a great selection of restaurants within walking distance of the hotel. The staff are very friendly and helpful, and Wang Chun Qiang from... More

Was this review helpful? Yes 1
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Jian Y , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our guestroom details and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they... More

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Additional Information about Crowne Plaza Kunming City Centre

Address: No.399 Qingnian Road, Panlong District, Kunming 650011, China (Formerly The Bank Hotel)
Phone Number:
Location: China > Yunnan > Kunming
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Kunming City Centre 4.5*
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Also Known As:
Crowne Plaza Kunming City Centre Hotel Kunming
Bank Hotel Kunming

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