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Crowne Plaza Kunming City Centre

4.5 of 5 No.399 Qingnian Road, Panlong District, Kunming 650011, China (Formerly The Bank Hotel)
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Crowne Plaza Kunming City Centre
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Crowne Plaza Kunming City Centre
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27 reviews from our community

Traveler rating
    17
    5
    3
    1
    1
See reviews for
4
6
Solo
0
7
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
  • All months
    (27)
  • Mar-May only
    (1)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (0)
All months
Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed yesterday NEW

We were impressed by how hard the staff was trying to establish a 5* standard during the transition from the Bank Hotel to an international brand. Despite an initial glitch with terrible room service rudeness, it was promptly addressed personally by senior staff with a generous buffet dinner compensation. During our 5 day stay, everyone from reception desk to dining... More

Was this review helpful? Yes
Gold Coast, Australia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The experience of this hotel was crowned by the attention and friendliness of the staff. Reception, concierge and restaurant staff were all keen to help us enjoy our stay in kunming. The food and beverage manager, robbie, the chef dominique and the manager Lucky treated us like family and made our stay fantastic. Thanks. ANNA and Garth

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Marcom Manager More

Munich, Germany
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent here 3 Nights. It is located right in the city center - Dong Feng Square and Baoshan Street are around 10 to 15 min walking distance away. Very comfortable, clean and newly refurbished rooms. I do speak Chinese, therefore we didn´t face any understanding problems and hotel´s staff was absolutely helpful and friendly. I can imagine though, there... More

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Traveller. Thank you for your review and for choosing Crowne Plaza Kunming City Centre. We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are constantly working to improve service, so comments like yours are always gratefully received. We are looking forward to meeting you during future stays in... More

Europe
Top Contributor
131 reviews 131 reviews
37 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 1 week ago

The renovation undertaken by Crowne Plaza has made this an excellent hotel and the staff are excellent - even if there is a langauge barrier, they work hard to resolve issues. IHG has brought great international standards while maintaining a Chinese charm and authenticity. The restaurants and bars are of an excellent standard and the buffet breakfast offers an exceptional... More

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Marcom Manager More

UK
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is one of the best appointed and best run hotels I have ever stayed at, and I'm 71 years old and travelled the world in my two careers, in aviation and television. I don't say that lightly. The hotel, from the lobby to the bathroom, was clean, well maintained and worked perfectly. The staff were smart, attentive and intelligent.... More

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Traveller. Thank you for your review and for choosing Crowne Plaza Kunming City Centre. We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are constantly working to improve service. We are looking forward to meeting you during future stays in Kunming. Marcom Manager More

Singapore
Top Contributor
67 reviews 67 reviews
49 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed September 9, 2014

Am very impressed with this new Crowne Plaza. My Platinum status was recognised upon check-in and I was upgraded to a sumptuous suite with a view. There was a welcome basket of fruit and chocolate waiting in the room and we were impressed with the handwritten note from Mr Burton, the GM of the hotel. The front desk staff did... More

Was this review helpful? Yes 1
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Marcom Manager More

Lakeville, Minnesota
Contributor
20 reviews 20 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 5, 2014

this hotel became a Crowne Plaza about 4 months ago. the renovation is under way and i think they will continue to make progress. the big issue for foreigners is that the hotel does not have enough quality english speakers in all categories. the workers are friendly but without communication skills...there is a gap to overcome. this is an USA... More

Was this review helpful? Yes 1
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear guest, Thank you for your review and for choosing Crowne Plaza Kunming City Centre. We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are constantly working to improve service, so comments like yours are always gratefully received. We are looking forward to meeting you during future stays in... More

New Orleans, Louisiana
Contributor
15 reviews 15 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 31, 2014

The staff at the Crowne Plaza Kunming City Centre made all the difference in our enjoyment of our first trip to China. We were initially dismayed at the lack of English speakers in the city and were not sure how to shape our six day stay. We were immediately put in touch with the director of rooms, Mr. Hope Zhang,... More

Was this review helpful? Yes 1
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our services and foods made your stay experience more memorable, all the facilities of the hotel will open in November. We will continue to strive in delivering quality services, allowing our... More

Guangzhou, China
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 31, 2014

The hotel is situated right in the city with a lil stream flowing alongside it ,the rooms are a lil old but quiet comfortable ,the staff is very helpful because the first room we were allocated was stinking of smoke even though it was a non smoking room.We called the front desk and they immediately helped us and changed our... More

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Kunming City Centre. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident. We look... More

Senior Contributor
36 reviews 36 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed August 28, 2014

Having been to Kunming many times and had to pick between the local hotels in town or the only international brand (Inter-Continental) in the outskirt, I was very excited to see the new Crown Plaza in the city center. But we were so disappointed..... First of all, we found out on arrival that this was a newly renovated hotel from... More

Was this review helpful? Yes
BankHotel-Kunming, General Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear guest, Thank you for writing a review on our newly rebranded Crowne Plaza. We are very sorry you stay with us was not satisfactory The hotel has almost completed its full renovation. The elevators renovation now. The swimming pool, Chinese restaurant, ballroom and Crowne Club will open in the next few weeks. Every room has been rebuilt from the... More

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Additional Information about Crowne Plaza Kunming City Centre

Address: No.399 Qingnian Road, Panlong District, Kunming 650011, China (Formerly The Bank Hotel)
Phone Number:
Location: China > Yunnan > Kunming
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Kunming City Centre 4.5*
Number of rooms: 297
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Also Known As:
Crowne Plaza Kunming City Centre Hotel Kunming
Bank Hotel Kunming

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