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Crowne Plaza Kunming City Centre

#5 of 1,008 Hotels in Kunming
Certificate of Excellence
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No.399 Qingnian Road, Wuhua District, Kunming 650011, China (Formerly The Bank Hotel)
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1 room 1 guest
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Crowne Plaza Kunming City Centre
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80 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paris, France
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed only one night at Crowne Plaza Kunming. Located in the city center at a walking distance to shopping streets. The hotel is quiet and pleasant. The rooms are large, well equipped with an excellent level of comfort. Attending regularly IHG hotels, this Crowne Plaza is among the best Crowne Plaza where we stayed. The lounge was very nice... More 

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UK
Level Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

From a warm welcome from Tom on the front desk. The hotel was a fantastic stay Location was a 10 minute walk from the main shopping area. Breakfast was a huge buffet both Western and Chinese goodies to get you off to the right start to the day. Improvements.... Coffee at breakfast was pretty poor, even on the 20th floor... More 

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BankHotel-Kunming, Manager at Crowne Plaza Kunming City Centre, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Manager More 

Singapore
Level Contributor
92 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our 1 night stay here in 2 Executive rooms started on a bad footing. After a 5.5 hrs train ride from Dali and a chaotic rush at Kunming train station for a taxi, we ended up taking a private van and paid RMB 30 for the 20 mins ride amidst peak hour traffic. Arrived at Crowne Plaza at 1725 hrs... More 

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BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Marketing Comunication Manager More 

Hong Kong
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Arrive at hotel passed 5pm and was told no rooms were ready n we need to wait for half an hour. Given complimentary drink voucher at lobby bar but the male bar attendence was sulky n very reluctant to serve us giving the impression you are not paying so no service n we had to raise a complaint to the... More 

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BankHotel-Kunming, Manager at Crowne Plaza Kunming City Centre, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Colombo, Sri Lanka
1 review
3 of 5 stars Reviewed July 13, 2015

Stayed here for 3 nights. Excellent location. The room temperature isn't adjustable. Apparently the "hotel" decides what temperature your room needs to be. And then sets it as they please. And u cannot override their decided temperature. When the temperature is 23 degrees and u want to sleep at night. All I can say is good luck with to you.

Was this review helpful? Yes
BankHotel-Kunming, Manager at Crowne Plaza Kunming City Centre, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Fairfax, Virginia
Level Contributor
4 reviews
5 of 5 stars Reviewed July 13, 2015

This is a gem of a hotel. It has all the comforts I have come to expect in a hotel. The service is excellent from the front desk. The cleaning staff is good. The price is good. The location is within walking distance from the city center, a good mall and the metro. I recommend it highly.

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Marketing Communication Manager More 

London, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 29, 2015

Easy parking in the centre of the city which makes it easy to walk to all the popular shopping areas. Room was top quality as was the breakfast. I hope to stay there again - well worth the money. Took a look at the swimming pool and gym and only wished for more time there.

Was this review helpful? Yes
BankHotel-Kunming, Manager at Crowne Plaza Kunming City Centre, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, We sincerely hope you will be able to experience more services,so we value your feedback. We hope you will visit us again. Sincerely, Manager More 

Seattle, Washington
Level Contributor
114 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed June 2, 2015

The quality of the rooms are excellent, large, clean, very nice. Price is good. Restaurants close down early so not much choice for eating after 10pm. Not my favorite hotel, but a decent choice and good quality for Kunming. The breakfast buffet is good, but when we were there someone leading a large tour group kept yelling out names through... More 

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BankHotel-Kunming, 经理 at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our excellent guest room made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again,... More 

Toronto, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 28, 2015

Posting this review late but here it is nonetheless- we stayed here December 23rd until December 28th. The hotel is located in the center of the city. The staff are very friendly and will go out of their way to help you. We asked the concierge to arrange a private tour to the Stone Forest and it was excellent! The... More 

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BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our delicious food and fitness centre made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.... More 

Singapore, Singapore
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 26, 2015

very hospitality service from the front desk, and housekeeping. buffet dinner is quite delicious and various food. room is comfortable and bright, good for sleep. only the afternoon in café lounge, not efficiency service during we are in meeting. overall, it is worthy to stay.

Was this review helpful? Yes
BankHotel-Kunming, Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our delicious buffet and excellent guest room made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they... More 

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