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Crowne Plaza Kunming City Centre

4.5 of 5 No.399 Qingnian Road, Panlong District, Kunming 650011, China (Formerly The Bank Hotel)
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Crowne Plaza Kunming City Centre
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Crowne Plaza Kunming City Centre
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45 reviews from our community

Traveler rating
    22
    13
    7
    1
    2
See reviews for
6
9
2
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Any
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  • All months
    (45)
  • Mar-May only
    (1)
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    (16)
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    (15)
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    (13)
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Shanghai Region, China
1 review
4 of 5 stars Reviewed 5 days ago NEW

My colleagues and i, we are here for business trip. We came here because we heard they are good from our friend. Same quality facilities and better services than the Crowne Plazas than other cities. The location is in the city centre, so we have suffered the traffic jam off the hour time. But it all ok in other times.... More 

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Marcom Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

Well, great hotel i gotta say first as it is located in downtown Kunming. Even the exterior looks a bit old, but it totaly surprised us when we went inside. The bellman helped us with our luggage right after we got off the taxi. And then i have to thank the front desk receptionist Monica. The hotel was fully booked... More 

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Marcom Manager More 

Singapore
Contributor
17 reviews 17 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything was perfect! Cassandra Xie at the front desk took the initiative to help sort out my mixed up reservations with the reservations hotline. And thereafter we took the club lounge promotion and spoiled ourselves with the excellent f&b offered there. The room was absolutely faultless too. Staff was all very hospitable and polite, from the warm greetings every time... More 

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Marcom Manager More 

Sydney, Australia
Top Contributor
170 reviews 170 reviews
31 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The king size room we booked was big. But the hotel is boring, and overlooking some uninspiring construction site. Well placed tough, about 10 minutes walk from the central shopping area. Patchy wifi, as almost everywhere in China, but not as bad as other places.

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Traveller, Thank you for your review and for choosing Crowne Plaza Kunming City Centre. We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are constantly working to improve service, so comments like yours are always gratefully received. We are looking forward to meeting you during future stays in... More 

Shanghai, China
Top Contributor
174 reviews 174 reviews
150 hotel reviews
144 helpful votes 144 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This Hotel is giving a bad name for the CP brand. No I did not have any issues with my reservation No my flight was NOT delayed etc etc my review has nothing to do with me being tired or hassled just an objective view of this Hotel. Concierge service BAD check in VERY PLEASANT THE HOTEL. Common areas FILTHY... More 

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thanks for staying with us recently . We seem to have not delivered service up to our standard and we apologize for this. We really appreciate your constructive comments and can assure you we will use these to get better. If your travelling in Kunming again in the future please contact us as we would like to show... More 

Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Front desk was helpful and room is a average hotel room with a small balcony. Only problem is that during winter there is no air conditioning, so room is very stuffy and hot at night. After complaining to the hotel and a maintenance officer was sent to our hotel we were informed that the hotel do not switch on air-con... More 

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, Thanks for sharing your valuable feedback with regards to our hotel guest room. We are very sorry that you experienced inconvenience due to the air conditioning about Guest Room. We sincerely apologize for the shortcomings and will definitely rectify the issues that were being brought up. Rest assured that we are looking into both our software and hardware... More 

GOOLWA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 13, 2014

The experience with this hotel was quite pleasing from the onset, from the arrival at the international airport to the end of our stay. We were met at the Airport by a well-dressed gentleman, displaying a Crowne Plaza Logo, with a smile on his face which signified, "I am here to Pick you up and to assist you in every... More 

Was this review helpful? Yes 2
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Marcom Manager More 

Hong Kong, China
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 10, 2014

The hotel is opposite to a big construction site (a big property project). It is in the city centre where roads on both sides are blocked for MTR work. Crown Plaza just acquired this hotel and apparently much renovation work is needed. The room is clean, but aged. It feels like a 3-star hotel room. The rate is not that... More 

Was this review helpful? Yes 1
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Traveller. Thank you for your review and for choosing Crowne Plaza Kunming City Centre. We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are looking forward to meeting you during future stays in Kunming. Marcom Manager More 

Malaysia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 4, 2014

When I arrived at the hotel this morning I must admit I was a little bit underwhelmed. The hotel looked small and not very five star-ish. However the reception was kind enough to check us in early and we were grateful as we were exhausted after a long train ride. I asked for a quiet room not too close to... More 

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Traveller, Thank you for your review and for choosing Crowne Plaza Kunming City Centre. We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are constantly working to improve service, so comments like yours are always gratefully received. We are looking forward to meeting you during future stays in... More 

Rapid City, South Dakota, USA
Top Contributor
70 reviews 70 reviews
38 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 3, 2014

Nothing exciting about this hotel but rooms are clean, quiet and everything works. Staff is friendly and helpful. Bar and restaurant are ok but again, nothing really special. For a business traveler who wants a comfortable, reliable hotel with no surprise - either positive or negative - this is a good choice.

Was this review helpful? Yes
BankHotel-Kunming, Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Traveller. Thank you for your review and for choosing Crowne Plaza . We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are constantly working to improve service, so comments like yours are always gratefully received. We are looking forward to meeting you during future stays in Kunming. Marcom... More 

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Additional Information about Crowne Plaza Kunming City Centre

Address: No.399 Qingnian Road, Panlong District, Kunming 650011, China (Formerly The Bank Hotel)
Phone Number:
Location: China > Yunnan > Kunming
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Kunming City Centre 4.5*
Number of rooms: 297
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Also Known As:
Crowne Plaza Kunming City Centre Hotel Kunming
Bank Hotel Kunming
Hotel Style:
#4 Luxury Hotel in Kunming
#17 Best Value Hotel in Kunming

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