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Crowne Plaza Kunming City Centre

4.5 of 5 No.399 Qingnian Road, Panlong District, Kunming 650011, China (Formerly The Bank Hotel)
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Crowne Plaza Kunming City Centre
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Crowne Plaza Kunming City Centre
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36 reviews from our community

Traveler rating
    19
    10
    5
    1
    1
See reviews for
5
7
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9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Any
English first
  • All months
    (36)
  • Mar-May only
    (1)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (15)
  • Dec-Feb only
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GOOLWA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The experience with this hotel was quite pleasing from the onset, from the arrival at the international airport to the end of our stay. We were met at the Airport by a well-dressed gentleman, displaying a Crowne Plaza Logo, with a smile on his face which signified, "I am here to Pick you up and to assist you in every... More 

Was this review helpful? Yes 1
Hong Kong, China
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is opposite to a big construction site (a big property project). It is in the city centre where roads on both sides are blocked for MTR work. Crown Plaza just acquired this hotel and apparently much renovation work is needed. The room is clean, but aged. It feels like a 3-star hotel room. The rate is not that... More 

Was this review helpful? Yes 1
Malaysia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 of 5 stars Reviewed 1 week ago

When I arrived at the hotel this morning I must admit I was a little bit underwhelmed. The hotel looked small and not very five star-ish. However the reception was kind enough to check us in early and we were grateful as we were exhausted after a long train ride. I asked for a quiet room not too close to... More 

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Traveller, Thank you for your review and for choosing Crowne Plaza Kunming City Centre. We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are constantly working to improve service, so comments like yours are always gratefully received. We are looking forward to meeting you during future stays in... More 

Rapid City, South Dakota, USA
Top Contributor
70 reviews 70 reviews
38 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nothing exciting about this hotel but rooms are clean, quiet and everything works. Staff is friendly and helpful. Bar and restaurant are ok but again, nothing really special. For a business traveler who wants a comfortable, reliable hotel with no surprise - either positive or negative - this is a good choice.

Was this review helpful? Yes
BankHotel-Kunming, Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Traveller. Thank you for your review and for choosing Crowne Plaza . We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are constantly working to improve service, so comments like yours are always gratefully received. We are looking forward to meeting you during future stays in Kunming. Marcom... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed November 6, 2014

My enjoyment could best be described in my letter to Robbie Kelder Director F and B of Crowne Plaza Kunming Hotel "Good morning Robbie I m missing the Hotel breakfast already.. 😀 Especially the oats and the rest of, out of this world's, buffet spread. Oh yes, a whole leg of ham .!!!!! For our carving pleasure... My friend and... More 

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Marcom Manager More 

Singapore, Singapore
Contributor
17 reviews 17 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 6, 2014 via mobile

The hotel tries but misses the mark. Plus points for effort and servive. Particularly the team at breakfast. Very friendly and efficient. Breakfast selection was very wide and good quality food and imported honey. Great coffee. Room is large and spacious. Good wifi coverage. Now to the not so good parts. The concierge service is very weak. Unable to give... More 

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Traveller, Thank you for your review and for choosing Crowne Plaza Kunming City Centre. We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are constantly working to improve service, so comments like yours are always gratefully received. We are looking forward to meeting you during future stays in... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 19, 2014

We were impressed by how hard the staff was trying to establish a 5* standard during the transition from the Bank Hotel to an international brand. Despite an initial glitch with terrible room service rudeness, it was promptly addressed personally by senior staff with a generous buffet dinner compensation. During our 5 day stay, everyone from reception desk to dining... More 

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our website for promotions that you might be interested in. Looking forward to seeing you again soon. Marcom Manager More 

Gold Coast, Australia
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 12, 2014

The experience of this hotel was crowned by the attention and friendliness of the staff. Reception, concierge and restaurant staff were all keen to help us enjoy our stay in kunming. The food and beverage manager, robbie, the chef dominique and the manager Lucky treated us like family and made our stay fantastic. Thanks. ANNA and Garth

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Marcom Manager More 

Munich, Germany
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 11, 2014

We spent here 3 Nights. It is located right in the city center - Dong Feng Square and Baoshan Street are around 10 to 15 min walking distance away. Very comfortable, clean and newly refurbished rooms. I do speak Chinese, therefore we didn´t face any understanding problems and hotel´s staff was absolutely helpful and friendly. I can imagine though, there... More 

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Traveller. Thank you for your review and for choosing Crowne Plaza Kunming City Centre. We are pleased your stay was satisfactory but we have also noted some areas we need to improve on. We are constantly working to improve service, so comments like yours are always gratefully received. We are looking forward to meeting you during future stays in... More 

Europe
Top Contributor
131 reviews 131 reviews
37 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed October 8, 2014

The renovation undertaken by Crowne Plaza has made this an excellent hotel and the staff are excellent - even if there is a langauge barrier, they work hard to resolve issues. IHG has brought great international standards while maintaining a Chinese charm and authenticity. The restaurants and bars are of an excellent standard and the buffet breakfast offers an exceptional... More 

Was this review helpful? Yes
BankHotel-Kunming, Public Relations Manager at Crowne Plaza Kunming City Centre, responded to this review

Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Marcom Manager More 

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Additional Information about Crowne Plaza Kunming City Centre

Address: No.399 Qingnian Road, Panlong District, Kunming 650011, China (Formerly The Bank Hotel)
Phone Number:
Location: China > Yunnan > Kunming
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Kunming City Centre 4.5*
Number of rooms: 297
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Also Known As:
Crowne Plaza Kunming City Centre Hotel Kunming
Bank Hotel Kunming
Hotel Style:
#4 Luxury Hotel in Kunming
#19 Best Value Hotel in Kunming

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