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All 1,849 Xi'an hotels

Citadines Central Xi'an

3.5 of 5 Apartment Hotel   |   No.36 Zhubashi Road, Beilin District, Xi'an 710002, China
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Citadines Central Xi'an
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Ranked #25 of 1,849 hotels in Xi'an
Certificate of Excellence 2013
A recent review
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522 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here for two nights with our three children. The construction work didn't affect us much. We had booked a two bed apartment but this was not available - the hotel arranged a perfectly good alternative for the same price. The travel agency in the hotel organised a tour to the terracotta soldiers which worked very well for us... More

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Durban, South Africa
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

There was nothing exactly wrong with this hotel, however, there are better. The rooms were nice and large and have a small kitchen which is quite handy at times. Our window faced onto a roof/platform which one could climb onto which didn't make us feel very safe. As there were renovations going on only one elavator was in use which... More

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Benjamin N, General Manager at Citadines Central Xi'an, responded to this review

Dear gem26_xox, greetings from Citadines Central Xi’an and we are sorry to hear that your unsatisfactory experience. We have worked with all of our online distribution partners to inform guests of the renovation during the booking process and these notices have been available since early February. We apologize if you missed the information during the booking process and we will... More

Muswellbrook, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 of 5 stars Reviewed 6 days ago NEW

We booked 2 rooms at this hotel for 2 nights. There is construction work going on that was not advised at time of booking. When we were checked in, we were taken to a floor full of dust, with extremely loud construction with jack hammers operating. We could even hear this at the lower levels. The rooms were disgustingly filthy... More

Was this review helpful? Yes 1
Benjamin N, General Manager at Citadines Central Xi'an, responded to this review

Dear gem26_xox, greetings from Citadines Central Xi’an and we are sorry to hear that your unsatisfactory experience. We have worked with all of our online distribution partners to inform guests of the renovation during the booking process and these notices have been available since early February. We apologize if you missed the information during the booking process and we will... More

georgia
Top Contributor
54 reviews 54 reviews
21 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

I rented two suites for our two nights stay in Xi'an. We were traveling with our son, daughter-in-law and two grand daughters. Both suites were on the sixth floor and faced the street. They were well laid out,European in design, very clean and comfortable. Even though there was construction going on during the day, it posed no problem for us... More

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Benjamin N, General Manager at Citadines Central Xi'an, responded to this review

Dear kfransom, greetings from Citadines Central Xi’an and thank you for your kind compliments about Citadines! We are delighted to hear that you enjoyed your stay here and was not adversely affected by the ongoing renovation, thank you so much for your understanding and patience. It’s great to hear that you took full advantage of our superb location to explore... More

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here in March while the remodel was underway. The rooms are old, with the smell of mold and very used up. Breakfast reminded me of the dorms in college. rooms are spacious and the two room apartment was very well priced for our family, but the beds are like boards, the sheets were thin and rough, and the... More

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Benjamin N, General Manager at Citadines Central Xi'an, responded to this review

Dear Jerry S, hello from Citadines Central Xi’an and thank you for your review! We apologize for your experience here and appreciate your honest feedback as it lets us knows the areas that require improvement. After our renovation, the new 2-Bedroom apartments will be large, clean and spacious and a significant improvement over the one that you stayed in. in... More

Lancaster, PA
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There were renovations going on while I was there and I was not informed after I was checked in. Had there not been renovations with the jackhammering and other very loud noises, I would have easily rated the hotel as excellent. The room was comfortable and was more like an efficiency apartment then a hotel room. The breakfast buffet was... More

Was this review helpful? Yes 1
Benjamin N, General Manager at Citadines Central Xi'an, responded to this review

Dear OnaNickle, hello from Citadines Central Xi'an and thank you for your feedback! We sincerely apologize for the lack of communication from Front Desk on the renovation and have stepped up our communication efforts so that they are aware of the ongoing renovation during the booking process and reminded again at check-in. We are glad that you enjoyed the rest... More

Vancouver
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had no idea they were renovating until I arrived since I made the reservation weeks ago. While they are limited to 9-6, we spent time relaxing during the day to the sound of light jackhammering and drilling, visible dusty air and intolerable elevator wait times since one of the two was out of service. Had I known I would have... More

Was this review helpful? Yes 1
Benjamin N, General Manager at Citadines Central Xi'an, responded to this review

Dear Karen_coutts, hello from Citadines and thank you for your feedback! We sincerely apologize for the inconvenience caused during your stay here due to the ongoing renovations. As you mentioned, we have limited the work hours to 9am to 6pm daily and arranged for additional housekeeping in our public areas. Unfortunately the long waiting time for the elevator during peak... More

Beijing, China
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Nice small hotel near the drum tower and bell tower. It is being renovated. The breakfast is offered in the form of a small buffet. A mixture of Western and Chinese dining. We have cornflakes ever eaten scrambled eggs besides bread and jam. Plus a few dumblings and coffee. Our room was including a small kitchenette and some free coffee... More

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Benjamin N, General Manager at Citadines Central Xi'an, responded to this review

Dear Andreas G, greetings from Citadines Central Xi’an and thank you for your review! We are glad that you enjoyed your stay here and our location. Thank you for your patience as we undergo the renovation and hope it did not bring you too much inconvenience during your stay here. We hop eoyu enjoyed your time here in Xi'an and... More

Lakeville, MN
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The good: The room was large. The staff is vey nice. The not so: Lots of honking noise from street until about 10 pm. The halls on our floor were pretty grubby. Bathroom mats in pretty sad condition. I imagine the noise level would be better on a higher floor. We had the white noise makers on all evening so... More

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Benjamin N, General Manager at Citadines Central Xi'an, responded to this review

Dear Bzulu, hello from Citadines Central Xi’an and thank you for your review! We are glad you enjoyed our rooms and the services provided, and apologize fot eh other factors which may have affected your stay here. for guests who have given feedback that the noise from the streets is loud, we have been glad to move them to our... More

california
Top Contributor
56 reviews 56 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Enjoyed a week at this apartment hotel. The location was wonderful as my son was working and on my visit I could walk 10 minutes to the Bell Tower, Drum Tower and Muslim Quarters. The staff very friendly and the manager Ben was very professional and even gave us tips for our trip later to Beijing which were wonderful. Our... More

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Benjamin N, General Manager at Citadines Central Xi'an, responded to this review

Dear CalifSue, greetings from all of us at Citadines Central Xi’an and thank you for your review! We hope you and your son had a safe flight back to California and it was a delight having you both stay with us. Thank you for putting up with the noise from the renovation during your stay and we apologize for any... More

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Additional Information about Citadines Central Xi'an

Also Known As:
Citadines Central Xi`An Hotel
Citadines Central Xi`An Hotel Xi`An
Citadines Apart Hotel Xi An
Citadines Central Xi'An China/Shaanxi
Address: No.36 Zhubashi Road, Beilin District, Xi'an 710002, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Xi'an
#55 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Citadines Central Xi'an 3.5*
Official Description (provided by the hotel):
Citadines Central Xi’an is the first international brand serviced residence in Xi’an. Its ideal location in the city centre places it within walking distance to office towers with multinational companies, famous local specialty food street and cafés, and a bustling street bazaar. Just an hour's drive from the city center is the famous Terra cotta Warriors, a Unesco World Heritage Site. At Citadines, you can have the freedom to live the life you want. Just choose from our menu of flexible services to suit your lifestyle and budget.Your serviced residence has everything you need for rest, work and play - in a living space that doubles up as a home office with wireless internet access. The residence features a fully-equipped kitchen and living room, separate from the bedroom, so you can invite friends over or recharge after a hard day's work.The sleek home entertainment system with cable TV mounded on wall and slides smoothly from bedroom to living room, so you can watch TV or enjoy your favorite music wherever you want.Drop by the Breakfast Lounge for freshly brewed coffee. Or work out at the Fitness Corner and relax at the TV Lounge - the options are endless. At Citadines, you will find friendly staff who are delighted to share their local knowledge and help you settle in quickly and experience the local culture.Citadines Central Xi’an is one of a vibrant collection of The Ascott Limited’s serviced residences in over 70 cities in Asia Pacific, Europe and the Gulf Region. A member of CapitaLand, it is the global leader in branded serviced residences, bringing you more than 25 years’ experience in supporting travellers who work and live away from home. ... more   less 
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