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Shangri-La Hotel

4.5 of 5 No.38B Keji Road, Yanta District, Xi'an 710075, China
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Certificate of Excellence 2014
Shangri-La Hotel
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960 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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  • English first
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There are newer reviews for Shangri-La Hotel
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Queen Creek, Arizona
Contributor
20 reviews 20 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 4, 2014 via mobile

Great hotel . Staff greeted us to excess. Nicest reception ever, They were so welcoming and friendly . We stayed two nights while touring Xian. Rooms were spacious, shower was great. Bottled water provided daily and was complimentary. Our breakfast was included. Best breakfast buffet in China. Great start to the day of touring with amazing coffee. I would stay... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear AZGRINCH, thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback with us. We're very happy that you enjoyed your stay in the hotel and was satisfied with the facilities and service. Thank you again for your great support and look forward to welcoming you back. More 

Miami, Florida
Top Contributor
102 reviews 102 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 3, 2014

A lovely hotel. We stayed as part of an A&K tour and were booked into a Horizon Club room. Nice happy hour there. Also, the buffet breakfast selection--both Chinese and Western--was the best of the four Shangri-La hotels we stayed at in China. Only negative is the hotel's location. When checking out, be insistent that your credit card charges be... More 

Was this review helpful? Yes 2
UK
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 3, 2014 via mobile

Really pleased with the room. Used the lobby bar and they have a good selection of drinks to choose from. Service generally excellent. Only criticism is I hate bars with lounge singers as they tend to make having a conversation difficult. Room nicely decorated. Bed very comfy. Used all three restaurants for dinner. All expensive as you'd expect from a... More 

Was this review helpful? Yes 1
Suffern, New York
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 2, 2014

The hotel, service and ambiance was just terrific in every way. The room was gorgeous and very comfortable.. The service was sublime, and the hosts were very friendly. We had breakfast included in our rate, and it was first class. I would recommend this hotel to anyone who likes to be treated like royalty.

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Marilyn M, Thank you very much for staying at Shangri-La Hotel, Xian. We are so pleased to hear that your stay was memorable. Thank you so much for taking the time to share your thoughts with us. We hope to welcome you again in the future. More 

Paris, France
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 1, 2014 via mobile

I have never been to a high end hotel with better service than this, it is perfection. I have stayed there on business a few times and have been so impressed that came back with my wife for vacation. Never let down, always at the top of their game. You feel so welcomed and cared for, the ladies will greet... More 

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear pachepos, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. We are delighted you had an excellent stay with us, thank you for such a glowing review.We do hope to see you back at the Shangri-La Hotel, Xian really soon. Thanks again. More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 26, 2014

This hotel has amazing staff especially one particular female member of staff who worked in the reception area. The room was lovely. The food is nice but ofcourse a tad overpriced. What i didnt like however was being woke up 2 out of 3 mornings to what sounded like a building collapse...turned out it was ridiculously loud fire crackers outside... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear xoxhorsesxox Thank you for choosing Shangri-La Hotel, Xian for your recent visit to Xian. We appreciate you taking the time to write a review on Trip Advisor. I am thrilled you enjoyed our foods offering and that overall our Staff provided a great experience for you. We feel sorry to hear about the noise you experienced from your guest... More 

Xi'an, China
Top Contributor
61 reviews 61 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 25, 2014

I am crazy about spicy food, so never a fan of Cantonese cuisine, but this place is extremely good. you can spend 99rmb and select whatever dish you want to try as long as its on the menu. The service is good, waitresses are polite and nice. The environment is clean. There are a lot of business ppl and office... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Cynthia W, thank you very much for sharing your feedback here with us. Authentic Cantonese cuisine is our hallmark, from traditional dim sum to freshly made noodles. Tian Xiang Ge also serves famous dishes from other regions of China, including local Xian specialities, letting diners experience Chinese cuisine at its best.For those who prefer privacy, the restaurant features private... More 

Tulsa, Oklahoma
Top Contributor
54 reviews 54 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 24, 2014

This hotel is not my favorite Shangri La. There seems to be a disconnect with staff and service levels. The Club is small and there were never enough wine glasses. The first night we were there,The Club ran out of most wine/liquor and glasses. The staff had no idea what to do. The other issue with this particular Shangri La... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear pumpkinhead40, thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback with us. I'm disappointed to read your experience with us. Your comments have been shared with relevant department heads and we'll try to improve on the issue. Thanks again for your valuable sharing and we do hope to see you back at the Shangri-La Hotel,... More 

Chelmsford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 23, 2014

You know what you are going to get with a Shangri-la hotel and Xi'an is no exception. Having been picked up at the airport by the hotel car they knew when we were arriving so we had the full arrival reception with people waiting to open doors and escort us directly to the club lounge for a private check in... More 

Was this review helpful? Yes
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Sean L, thank you very much for staying at Shangri-La Hotel, Xian again and sharing your feedback here with us. We are delighted you had an excellent stay with us, thank you for such a glowing review.We're so pleased that you had a pleasant stay in the hotel and enjoyed the service. I do hope to see you back... More 

Saint Julian's, Malta
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed November 16, 2014

Only stayed here for 2 nights and one day but it was another perfect stay at a Shangri-La hotel. Quick, efficient check in/out, comfortable rooms and friendly staff. The public areas are beautiful and homely and dinner was good at both restaurants we tried. We left too early for breakfast on our last morning and were very happy to find... More 

Was this review helpful? Yes
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear bo, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. The only International Deluxe hotel located in the Gaoxin hi-tech development zone, Shangri-La Hotel, Xian brings modern luxury and legendary Shangri-La hospitality to China's eternal city. A prime residence for both business and leisure travellers,We're so pleased that you had a... More 

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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Number of rooms: 395
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi
Hotel Style:
#1 Business Hotel in Xi'an
#2 Romantic Hotel in Xi'an
#3 Spa Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#5 Family Hotel in Xi'an
#78 Best Value Hotel in Xi'an

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