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All 1,849 Xi'an hotels

Shangri-La Hotel

4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China
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Ranked #2 of 1,849 hotels in Xi'an
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed March 11, 2014
Y880 Singapore, Singapore
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865 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Shangri-La Hotel
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Singapore, Singapore
Top Contributor
83 reviews 83 reviews
79 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 11, 2014

Stayed here for a business meeting and was impressed by the comfortable rooms, good meeting and dining facilities. The buffet area is nicely decorated and offers an impressive variety of cuisine and local fruits. Location wise, the terracotta warriors and other sights in the vicinity are accessible by car.

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Y880, thank you very much for choosing Shangri-La Hotel, Xian, as well as your feedback to the hotel. We're so pleased to know that you enjoyed your stay with us. Thank you again for your great support and look forward to welcoming you back. More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 8, 2014

We arrived late and left early for the Terracotta warriors so this isn't my most lengthy review except to say the hotel is of a good standard, attentive service and well appointed rooms. Breakfast selection was good in a buffet style.

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear SaraTravels22, thank you very much for staying at Shangri-la Hotel, Xian and sharing your feedback with us. We're very happy that you were satisfied with the hotel facilities and service. Look forward to seeing you again in the future. More

Nagoya, Japan
1 review
5 of 5 stars Reviewed March 6, 2014

I stayed in Shangri-la Xian for ~4 weeks.This is the best part of my business visit to Xian. The hotel staffs are friendly and very hospitable. I want to say thanks to all the hotel staffs, thank you!!

Review collected in partnership with shangri-la.com

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear carynlim08, thank you very much for choosing Shangri-la Hotel, Xian and sharing your staying experience with us. We're so pleased that you enjoyed your 4 weeks' stay with us. Thank you again for your great support and look forward to welcoming you back soon. More

Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
130 helpful votes 130 helpful votes
1 of 5 stars Reviewed February 28, 2014

Obviously the worst shangrila experience....extremely dissatisfied. Facility is new but service sucks so what is the point in investing in hardware when software is corrupted??? Checked in on Feb 25, today is Feb 28 and can't image 2 more days to go before checking out on Mar 2. Let me share the issues: 1) check in is slow despite low... More

Was this review helpful? Yes 10
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear ru2bz4me, Thank you very much for choosing Shangri-La Hotel, Xian. We truly appreciate that you took some time off your busy schedule last week to meet with our management and share with us your stay experience and very concerned about the service issues you have raised. Please allow us to apologize for the service quality issues and inconveniences that... More

NYC
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 25, 2014

After a long hard day of travel & touristing the Shangri-La is a wonderfully comfortable end to the day. We worried when we realized the hotel was at a distance from many sites, but taxis are so fast & affordable it wasn't an issue. The only issue was trying to catch one of the taxis! Also, we had a taxi... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear 1NYCMom, thank you very much for staying at Shangri-la Hotel, Xian and sharing your feedback with us. We're happy to know that you had a pleasant stay with us. Thank you again for your support and look forward to welcoming you back in the future. More

Eindhoven, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 14, 2014

I was in this fine hotel for work and vacation. This hotel it great! Really it is. The rooms are spacious and taste full decorated. The food is great. But what makes this hotel special is the way guests are treated. . The staff gives you the feeling that you come home every day and not just in a hotel.... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Hans H, thank you very much for choosing Shangri-la Hotel, Xian when you visited Xian. We're pleased to know that you had a pleasant stay with us, the service and products made you satisfied. Thank you again for your support and look forward to welcoming you back soon. More

Ct
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 13, 2014

What a marvelous stay in a beautiful hotel. The room was spacious, immaculate & the bed was as comfortable as home. If the pollution wasn't so bad I'd even have had a great view from my high floor. Very well located, plenty of shopping & restaurants in the area. No question I'll stay here on my next visit.

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Ct_travelers_41, thank you very much for staying at Shangri-la Hotel, Xian and sharing your experience on Trip Advisor. We're so pleased that you enjoyed the stay and was satisfied with the products and service. Thank you again for your support. Look forward to welcoming you back soon. More

San Jose, California, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 4, 2014

Clean and well maintained/managed hotel in xian. Third time to stay, and it is comfortable to stay. It is pricy in china, but, service is good and hired staff who can speak english and korean. Good effort for customer oriented. 1F breakfast restaurant is also very nice to me. Smog and air pollution is all same in xian. But, not... More

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Kihwan Y, thank you very much for choosing Shangri-la Hotel, Xian and sharing your staying experience with us. We're pleased that you were satisfied with the hotel products and service. As the reataurants problem you raised, we suggest that you could also try our Thai Restaurant in the hotel, as well as a Portuguese reataurant just next to the... More

Hong Kong
Top Contributor
136 reviews 136 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 3, 2014

Although I make an effort to look for newer hotels when coming to Xian on business, I always end up staying at Shangri-La. Service, room quality is consistently good. My only comment is that with the increasing bad air quality, the Hotel should upgrade it's indoor air quality or air purification system.

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear kmquek, thank you very much for staying at Shangri-la Hotel, Xian and sharing your feedback here with us. We're so pleased to be as your consistent choice in Xian. Thank you very much for your great support and suggestion. We'll seek some ways to make it better. Look forward to welcoming you again soon. More

Eindhoven, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2014

Excellent service throughout all departments of this hotel. Staff are always willing to go above and beyond what is expected of them to ensure that your stay is one that you will never forget. I would recommend the breakfast buffet at the Yi Cafe.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear David K, thank you very much for choosing Shangri-la Hotel, Xian when you visited Xian. We're pleased to hear that you had a execellent stay with us. Thank you again for your support and comments. Look forward to welcoming you again in the future. More

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Additional Information about Shangri-La Hotel

Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi
Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Xi'an
#2 Luxury Hotel in Xi'an
#5 Business Hotel in Xi'an
#5 Family Hotel in Xi'an
#101 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
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