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Shangri-La Hotel

#8 of 2,170 Hotels in Xi'an
Certificate of Excellence
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No.38B Keji Road, Yanta District, Xi'an 710075, China
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1,008 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1008)
  • Mar-May only
    (271)
  • Jun-Aug only
    (317)
  • Sep-Nov only
    (254)
  • Dec-Feb only
    (166)
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Greenwich, Connecticut
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

I'm sure this is the nicest hotel in Xi'an and it is just fine but nothing special at all. The rooms are large and clean. The breakfast buffet was pretty weak and the food didn't all look fresh, the coffee wasn't good and the service was pretty bad.

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Monza, Italy
Level Contributor
52 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel has huge and nice room. Guest service could be improved on. I did not know my room rate included breakfast as i was NOT told when i checked in. It was a pity that only after staying for 6D5N , i only realized that breakfast is included. They missed this courtesy of informing me that breakfast is included... More 

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Shanghai Region, China
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

I stayed here with my family for a weekend. Everything was wonderful. Someone was at the airport to greet us. We were shown our rooms before checking in to make sure they were acceptable. The concierge helped us with transportation and tours. The breakfast at Yi Cafe was terrific with many Western options. We had dinner at the Thai restaurant... More 

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Nova Sotia
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Beautiful hotel with beautiful lobby and bar area. Gorgeous chandelier in lobby bar and helpful staff even with language barrier. Great western snacks in bar albeit expensive drinks (coke $8 and wine $17). Beautiful rooms with comfortable beds.

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Clermont, Florida, United States
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Outstanding hotel staff, great room, huge breakfast buffet, good location. There is so much history in Xi'an and the surrounding area - this was my favorite location in our two week tour of China. The traffic in the city is pretty busy so give yourself extra time to get from one place to another.

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Granite Bay, California
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 1 week ago

I had high expectations for our stay here as I have stayed at a number of the Shangri-La units across Asia. Although the facility was described as a 5 Star unit, it didn't have that grand feel that welcomes you or impresses that upon you when you're driving up or when you enter the lobby. Granted it was clean and... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Kamikawasan, thank you for sharing your experience at our hotel, but we are very sorry to hear about your stay experience. We have analyzed our check-in and breakfast service at that time of your visit and have made the necessary improvements to ensure that this will not happen again. I hope that you will choose our hotel again so... More 

Beijing, China
2 reviews
2 of 5 stars Reviewed 1 week ago

I stayed here for family vacation. The hotel exterior was supetacular, and the interior was fabulous. The service was impeccable except YI Café. There isn't service at all at YI café, we asked waiter many times to clean the tabel, to give me the chopsticks. As for the coffee, I have to find it on my own due to nobody... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear datebox, thanks for your comments, we feel sorry to hear about your dining experience in Yi Café. Your feedback on the services has been noted and will be investigated by our Director of Food & Beverage. If you would like to discuss this further, please feel free to contact me at tony.xiao@shangri-la.com or 29 8875 8888. We look forward... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

my little family and I had 2 fantastic nights in Xian all thanks to the front of desk team. JP and the gang make you fell like old friends not new guests. I would thoroughly recommend the private VIP tour of the warriors, Penny who looks after the tour department will tailor whatever you need for any budget. We chose... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed here on May 2015 everything was Ok and nice except Front office service. i booked and paid through local travel agent and once check in they ask for credit card to guarantee, it's fine i gave them my card and when I checked out i reminded them don't forget to cancel my deposit guarantee, they said ok but... More 

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes 2
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear datebox, thanks for your comments, we feel sorry to hear about the inconvenience caused. Your feedback on the services and credit card refund issue has been noted and will be investigated by our Director of Rooms and Front Office Manager. If you would like to discuss this further, please feel free to contact me at ruby.zhu@shangri-la.com or 29 8875... More 

Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After a long trip from Beijing, we were so glad we arrived at this fantastic hotel. The check-in was swift and the bell hop had delivered the luggage to our room by the time we got in. The rooms were well kept, extremely quiet, the bed was heavenly and super comfortable. The morning breakfast was yummy with an extensive selection.... More 

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