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All 1,849 Xi'an hotels

Shangri-La Hotel

4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China
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93%
Ranked #2 of 1,849 hotels in Xi'an
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
Alastair2111 London
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862 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After a very busy day sightseeing we were delighted to arrive at the hotel where we received a very warm welcome and quick check in. Our room was fantastic and great choice of drinks and snacks at the Club. Breakfast as expected was busy but again quick service and great choice. Wish we could have stayed 2 nights.

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Hillsborough, Northern ireland
Top Contributor
54 reviews 54 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

Is Shangri-La going downhill? Filthy torn menus in it's Thai restaurant. Staff with dirty scuffed shoes. Carpets that are less than pristine. This is not the Shangri - La standard that I am used to. Perhaps it's just due to poor management in this hotel or is it due to loss of interest at the very top?

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Kunshan
1 review
5 of 5 stars Reviewed 4 weeks ago

After a wonderful and relaxing break in Xi’an at your property we are still full of beautiful memories and we herewith would like to express our gratefulness for having experienced so many memorable moments – thank you! We also would like to congratulate you on your excellent team members who truly are real hosts – nothing was too much, all... More

Review collected in partnership with shangri-la.com

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Daniel F, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. We're so pleased that you had a pleasant stay in the hotel and enjoyed the service. Thanks again for your valuable sharing and we look forward to welcoming you again in the future. More

Monarch Beach, California
Contributor
17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The Shangri-la Xian is centrally located and was a very nice place. The hotel was clean, the staff was friendly and helpful. We had a problem with the airlines and the hostess at the hotel went over and beyond to try to help us with the issue. She also sent flowers to our room while we were having dinner in... More

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Sophie B, thank you very much for choosing Shangri-La Hotel, Xian, as well as your feedback of the hotel.We strive to deliver the most comfortable stay for you. We're so glad that you had a good stay experience with us. Thank you again for your great support to the hotel. More

Brisbane, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

Great hotel. Wonderful staff. Excellent value. Superb facilities. I enjoyed very minute of my stay. The staff were incredibly obliging and attentive to all our needs. Their english was excellent and there wasn't any request that wasn't responded to promptly and expertly.

Review collected in partnership with shangri-la.com

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Richard G, thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback with us. We're very happy that you enjoyed your stay in the hotel and was satisfied with the facilities and service. Thank you again for your great support and look forward to welcoming you back. More

Singapore
1 review
3 of 5 stars Reviewed 5 weeks ago

This hotel is just as normal as any other hotel, nothing special. I have stayed at another hotel and it is much better. Not very happy about not given a choice or explain about difference in taxi and charges. End up paying RMB170 to airport when a normal taxi would have cost around RMB100.

Review collected in partnership with shangri-la.com

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear chrisksc, thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback with us. I'm disappointed to read your experience with us. Your comment on the taxi booking have been shared with relevant department heads and we'll try to improve on the issue. Thanks again for your valuable sharing and we look forward to exceeding your expectations... More

Cedar Hills, Utah
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 13, 2014

I routinely travel internationally and have logged a couple of million miles around the world. The Shangri La Xian is one of the top 5 best hotels I've ever stayed in. Excellent price for the value. The hotel is one of the most modern I've been to, the food was outstanding and the workout facilities and pool are probably the... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear cjbushman, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. We're very happy that you had a pleasant stay with us. Look forward to welcoming you back in the future. More

Singapore, Singapore
Top Contributor
83 reviews 83 reviews
79 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 11, 2014

Stayed here for a business meeting and was impressed by the comfortable rooms, good meeting and dining facilities. The buffet area is nicely decorated and offers an impressive variety of cuisine and local fruits. Location wise, the terracotta warriors and other sights in the vicinity are accessible by car.

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Y880, thank you very much for choosing Shangri-La Hotel, Xian, as well as your feedback to the hotel. We're so pleased to know that you enjoyed your stay with us. Thank you again for your great support and look forward to welcoming you back. More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 8, 2014

We arrived late and left early for the Terracotta warriors so this isn't my most lengthy review except to say the hotel is of a good standard, attentive service and well appointed rooms. Breakfast selection was good in a buffet style.

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear SaraTravels22, thank you very much for staying at Shangri-la Hotel, Xian and sharing your feedback with us. We're very happy that you were satisfied with the hotel facilities and service. Look forward to seeing you again in the future. More

Nagoya, Japan
1 review
5 of 5 stars Reviewed March 6, 2014

I stayed in Shangri-la Xian for ~4 weeks.This is the best part of my business visit to Xian. The hotel staffs are friendly and very hospitable. I want to say thanks to all the hotel staffs, thank you!!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear carynlim08, thank you very much for choosing Shangri-la Hotel, Xian and sharing your staying experience with us. We're so pleased that you enjoyed your 4 weeks' stay with us. Thank you again for your great support and look forward to welcoming you back soon. More

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Additional Information about Shangri-La Hotel

Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi
Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Xi'an
#5 Business Hotel in Xi'an
#5 Family Hotel in Xi'an
#93 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
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