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Shangri-La Hotel

#8 of 2,170 Hotels in Xi'an
Certificate of Excellence
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No.38B Keji Road, Yanta District, Xi'an 710075, China
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Shangri-La Hotel
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1,019 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1019)
  • Mar-May only
    (271)
  • Jun-Aug only
    (328)
  • Sep-Nov only
    (254)
  • Dec-Feb only
    (166)
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Venice, Florida
1 review
5 of 5 stars Reviewed 1 week ago

Wonderfully appointed guest rooms, Horizon Lounge was a peaceful oasis, ALL staff were attentive and proactive to greet me upon arrival and departure and to ensure my stay was going well. English is widely spoken by the staff which helped a great deal with tour plans to see the Terra Cotta Warriers, the old walled city, and other points of... More 

Review collected in partnership with shangri-la.com

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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

During our recent trip to China, we visited Xi'an (see review of the museum later) and stayed at the Shangri-La Hotel. Our past experiences with Shangri-La have been wonderful and this stay was no exception. In addition to the high standards of quality that we have come to expect from Shangri-La, we were delighted by the selection of local dishes... More 

Was this review helpful? Yes 1
Los Angeles, California
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a very pleasant stay at the Shangi-la hotel. The staff are eager to please and very friendly. Our room was very nice and clean although I thought there was a lingering odor that may have been from a previous guest smoking in the room. The lobby lounge was a fabulous and comfortable place to unwind with a drink... More 

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london
Level Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is quite lovely but lacking in atmosphere, the staff were amazing though. We had a lovely room which was more than adequate for our needs. The breakfast was not extensive but good. The hotel does have a shopping mall within walking distance which is hugely expensive.

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Brisbane Region, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We finally made time to visit this amazing city, Xian, and the Shangri-La made this experience one we will never forget. From the very first step into the hotel we were greeted and welcomed with a smile by Martina (guest relations). The check in was fast and efficient and we were in our amazing room in no time. Eager to... More 

Review collected in partnership with Shangri La Hotels

Was this review helpful? Yes 3
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have to add a review here to warn other travellers about our experience. We travelled to this hotel via a 5-star tour group in the beginning of July 2015. The entire trip through China and Tibet was amazing, but unfortunately the one awful negative blight against the entire trip was that the hotel staff/room service at the Shangri-La are... More 

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DMMSLXN, General Manager at Shangri-La Hotel, responded to this review

Dear Mr. TL, Thank your for sharing your review on our property. We are very concerned to read your comments with your unpleasant experience as at Shangri-La Hotel we consider guests' security as our utmost priority. To immediately feedback to you about this issue, I would like to, please, ask you to contact me at jeanphilippe.jacopin@shangri-la.com or at +86 29... More 

Phoenix, Arizona
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

a brief business trip staying over several days. The service was excellent as expected at this brand hotel. the executive concierge service is recommended for the business traveler as you are not caught up in the crowds & busyness of the hotel. As a primarily english speaking person I was able to communicate well at this hotel & would recommend... More 

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Phuket, Thailand
Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago

I travel and stay at hotels all over the world and this was one of the nicest hotels that we've stayed at. The service was incredible. We visited our rooms before checking-in to make sure they were acceptable - they were amazing! The Yi Cafe had a great selection for breakfast. The Thai restaurant was very good. The Chef visited... More 

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Singapore
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Had an awesome stay at this hotel. By far, the nicest hotel exterior that I have seen. Great service from the hotel staff. Thumbs Up :) Best part is the indoor swimming pool and you just can't wait to jump in (That's me)

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NJ
Level Contributor
120 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great new hotel, outside the city center. Experienced good service and the rooms are well appointed. Beautiful lobby. Rooms are comfortable although not too large when compared to other 5-star hotels in China.

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