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Shangri-La Hotel

#5 of 2,171 Hotels in Xi'an
Certificate of Excellence
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No.38B Keji Road, Yanta District, Xi'an 710075, China
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971 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Scotland
Top Contributor
215 reviews 215 reviews
50 hotel reviews
295 helpful votes 295 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the pristine outside to the magnificent reception area, this hotel oozed class. One fantastic member of staff stood out with her friendly welcome and each time she saw us made a point of coming over to see how our day had been and to welcome us back. Her name was Chia Kim and he hotel are so lucky to... More 

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Princeton, NJ
Top Contributor
61 reviews 61 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our first experience of a Shangri-La hotel left a very, very good impression. We used the hotel as a base of operations that had us out up to 12 hours a day, so we essentially just slept and breakfasted there: within those limits nothing could be improved. On check-in the room that had been booked for us on the Horizon... More 

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Dubai, United Arab Emirates
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is not what I was expecting. The rooms are big and spacious and the service in the lobby and the Thai restaurant was excellent. I was very disappointed withe morning service for breakfast it felt like a factory convey belt. Also the hotel is a little far from the city wall and the centre of the city.

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Perth, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

very comfortable and hospitable hotel with high level of luxury. Would definitely stay here again. staffs are very friendly and service very prompt although we have to change room at 3am in the morning due to smell of smoke in a non smoking room. Not really management issue but more likely inconsiderate guest who smoke in a non smoking room... More 

Review collected in partnership with shangri-la.com

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Top Contributor
90 reviews 90 reviews
39 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at Shangri-la Xian for the first time. What a wonderful experience from the start to checking out. Service was top-class, attentive and informative. Special mention of both Sunny and Anna who were on duty at the Horizon Club Lounge. I had a hassle-free check-in despite arriving past 1am. Good night sleep -thanks to a comfy bed and different choice... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Lawrence L, Thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback with us. We are very delighted to know that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to us especially about the Staff name Sunny and Anna. Thank you again for your great support... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 4 weeks ago

It Was a Pleasant surprise especially during the date of my birthday. I had always enjoyed my stay in Shanglia especially during the past it was always Shangli in Kuala Lumpur.. My stay in Shanglia Hongkong was also memoriable as I was given a T-shirt and a bottle of wine which I thought could have been a mistake but was... More 

Review collected in partnership with shangri-la.com

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear etong97, Thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback with us. We are very delighted to know that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to us.Thank you again for your great support and we hope it won't be too long before you... More 

Adelaide, Australia
Top Contributor
56 reviews 56 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 5 weeks ago

An excellent upmarket hotel in a nice part of town My only criticism is the breakfast which does not meet European 5 star standard. However one is in Xian and the oriental offerings were excellent. The swimming pool is fine and on the top floor. Some shade would be useful on a hot day.

Review collected in partnership with shangri-la.com

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Jim T, Thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. We're so pleased that you had a pleasant stay in the hotel. Embark on an international culinary journey at the Yi Café.The walk-through market style design incorporates show kitchens set in a lively, cosmopolitan atmosphere. The gourmet showcases spectacular live... More 

Barcelona, Spain
Contributor
15 reviews 15 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 17, 2015

I didn't expected a luxury hotel with high service levels. From the gorgeous lobby with an amazing singer at the bar. The room excellent from the bed to the view quiet perfect. The amazing breakfast buffet delicious. Service wifi etc I loved this hotel you won't regret to stay here

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Lola M, Thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback with us. We are very delighted to know that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to us.Thank you again for your great support and we hope it won't be too long before... More 

Beijing, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 17, 2015

Perfect service from check in to check out. Rooms a little dated compared to other properties in the group, but the service was too perfect to notice. Staff go the extra mile to take care of you and ensure your every need is met. They even proactively communicated with us prior to check in to see if there was anything... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Bert B, Thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback with us. We are very delighted to know that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to us especially about the Staff name Bonnie Hu. We have a great team here and it's... More 

San Jose, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2015

This is my third year visiting Xian China and my first choice is always Shangri-La hotel. This place is beyond your expectations.Great customer service. Very nice and comfortable rooms. Good city and Garden views. Breakfast is excellent.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear zaherj146, Thank you for choosing Shangri-La Hotel, Xian again and your wonderful comments warm our heart and give us great motivation in providing you the best service. We are glad to hear you were impressed with our service. Thank you again for your great support and look forward to welcoming you back in the future! More 

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