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All 2,042 Xi'an hotels

Shangri-La Hotel

4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China
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Ranked #6 of 2,042 hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Prof Z Jilin, China
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911 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Jilin, China
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

My long weekend at the Shangri-la was meant to be a short break in my five week job lecturing at a nearby university. The hotel is excellent, the staff are helpful and the room was lovely. I was upgraded to a Horizon deluxe with a street view. I wanted garden view, but the garden is tiny and would not really... More

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Senior Contributor
24 reviews 24 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I recently stayed at this hotel for a company meeting in early August. The Good: 1) Conference facilities are impressive with large ballrooms that can accommodate big groups + 800 people 2) Hotel rooms are typical Shangri-La with large bathrooms and comfortable beds 3) Service at the Horizon club was very good, I forgot my phone charger and they found... More

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Senior Contributor
42 reviews 42 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed on the Horizon floor, the lounge was a great place to grab a bite and relax. The staff were very helpful with reservations etc. Make the effort to go downstairs for breakfast with many many choices. Room service was a treat after a long day with something for everyone. Near a mall in case you've forgotten anything.

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Tirgu Mures, Romania
Top Contributor
91 reviews 91 reviews
64 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 5 nights at this hotel. It is a bit smaller than other Shangri-Las. Nice lobby, nice room with big bathroom. Not very nice views from our room, only some unsightly tall blocks. Great food, both at the Thai restaurant and the Chinese one. Nice gym, great massage at Chi, the spa. Few of the staff spoke English, only those... More

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Beijing, China
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were greeted by staff of shangri la at the airport at late night. The driver who picked us up is polite and provided us with a lot of useful travel information (I have to say that he knows much more about Xian than the reception or the concierge in the hotel). He told us the history of Xian and... More

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Sarasota, Florida
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

I have been impressed with the shangri-la chain and the xian hotel is up to their high standards. Food, service, room quality, and staff are all excellent. I highly recommend it, especially for what I feel are reasonable room rates compared to american hotels.

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Pittsburgh, PA
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The exterior of the Shangri-La Xian is strikingly modern with lovely grounds in the rear. It is in the new section of Xian, but not far by car from the walls of the city. The staff was very friendly and helpful. Our Horizon Deluxe room furnished with traditional furniture on the 18th floor was a nice size with a good... More

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Celt in England
Top Contributor
50 reviews 50 reviews
22 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed July 28, 2014

Really lovely hotel. I can't fault it. The rooms were huge, comfortable & well equipped and spotlessly clean. Staff we're very helpful and the bar and restaurant were lovely, too. It all made for a very pleasant stay in a fascinating city. The location is fine, too- fairly central and certainly an easy taxi ride from the main city sights.

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Senior Contributor
21 reviews 21 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 26, 2014

Walking into the Shangri-la Xi’an you are welcomed as one of the family. The service and engagement was first class. I would not say that the rooms are large, just more adequate for the price that you pay; we had a Horizon Deluxe room with all the extras. In hindsight, the Horizon Club was not worth the additional dollars for... More

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DMMSLXN, Owner at Shangri-La Hotel, responded to this review

Dear MontagueMelbourne, thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback with us. I'm disappointed to read your experience with us. Your comments have been shared with relevant department heads and we'll try to improve on the issue. Thanks again for your valuable sharing and we look forward to exceeding your expectations during your next stay... More

Sao Paulo, SP
Top Contributor
166 reviews 166 reviews
75 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed July 24, 2014

Accommodation in Shangri-la Hotels are a guarantee of comfort, warmth and superb service! Last June we stayed for 2 nights as part of our Asia Journey. The decor is too traditional but the room is large, good quality amenities and a huge king bed. The internet in our room did not have a good quality but it worked. The spa... More

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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

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