We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2,154 Xi'an hotels

Shangri-La Hotel

4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China
Hotel website
Hotel deals
Hotel amenities
Special Offer
Weekend Package
Shangri-La Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save Saved
You added Shangri-La Hotel to your Saves list
92%
Ranked #3 of 2,154 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Hank H Taipei, Taiwan
Write a Review

927 reviews from our community

Traveler rating
    446
    408
    61
    7
    5
See reviews for
65
107
15
102
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
  • All months
    (927)
  • Mar-May only
    (244)
  • Jun-Aug only
    (296)
  • Sep-Nov only
    (240)
  • Dec-Feb only
    (147)
All months
Taipei, Taiwan
1 review
3 of 5 stars Reviewed 3 days ago NEW

Even requested for non-smoking room, still send me to smoking floor. Pubic rest room smells smoke. Breakfast is bad.. if pay to eat, not worth. Starbucks is 5 min away, but coffee tastes wired.. Fitness center is great with variety choices and space. Overall services are not quite enthusiastic. Taxi is not easy to get unless pay tips. Taxi will... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Hank H, thanks for your comments, we feel sorry to hear about your stay experience and the inconvenience caused. Your feedback on the services and buffet has been noted and will be investigated by our Director of Rooms and Director of F&B. If you would like to discuss this further, please feel free to contact me at jenna.wang@shangri-la.com or... More

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

We were greeted warmly and with excellent service. The staff spoke excellent english and nothing was a trouble. The manager ,Allan, accompanied my wife shopping for some embolism stockings at 10.30 at night. Amazing care. Hotel was quiet , comfortable and has an excellent restaurant. We would have no hesitation in recommending this hotel to any traveller,.

Was this review helpful? Yes
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear guest, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. We're so pleased that you had a pleasant stay in the hotel and enjoyed the service. Thanks again for your valuable sharing and we look forward to welcoming you again in the future. More

Lancaster, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

A good well established hotel with good all round amenities. Would recommend for any type of stay. Would certainly return,if staying in the area again Travelling on holiday through China with a well known travel company.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear guest, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. We're so pleased that you had a pleasant stay in the hotel and enjoyed the service. Thanks again for your valuable sharing and we look forward to welcoming you again in the future. More

Manila, Philippines
1 review
5 of 5 stars Reviewed 2 weeks ago

Super accomodating staff and nice place. :D Knowing Chinese people has a poor english but in Shangri-La the staffs can speak english, so its very nice to stay there even if you are a foreigner. :D :D :D

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear guest, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. We're so pleased that you had a pleasant stay in the hotel and enjoyed the service. Thanks again for your valuable sharing and we look forward to welcoming you again in the future. More

Nottingham, United Kingdom
Contributor
19 reviews 19 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited this hotel in early September 2014 during our 4 week trip of China. The quality of the entire hotel is superb and we had no need to be concerned about any detail here; quite simply flawless. The arrival area is impressive with a large replica terracotta horse placed either side of the front doors. The reception is bright,... More

Was this review helpful? Yes
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear guest, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. Our hotel located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zone, easy access to Xian's leading business,entertainment and shopping destinations. A prime residence for both business and leisure travlers. We're so pleased that you had... More

Finksburg, Maryland
Top Contributor
100 reviews 100 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here as part of a group tour. The hotel lobby was huge and very welcoming. The staff was all very nice and just couldn't seem to do enough for you. The breakfast was vast and many options. Our room faced the front street and had a great view. The street sounds were a little much but that's what... More

Was this review helpful? Yes
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear guest, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. Our hotel located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zone, easy access to Xian's leading business,entertainment and shopping destinations. A prime residence for both business and leisure travlers. We're so pleased that you had... More

Chicago
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed 3 nights in September, 2014, on business. Breakfast buffet was huge and there were made-to-order omelets, plentyb of fruit, etc. Fitness Center was very nice and swimming pool looked great too (wish I had brought my suit). Quiet, comfortable, free WiFi.

Was this review helpful? Yes
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear guest, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. We're so pleased that you had a pleasant stay in the hotel and enjoyed the service. Thanks again for your valuable sharing and we look forward to welcoming you again in the future. More

Houston, TX
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here two nights as part of a tour (also stayed at the Waldorf in Shanghai and the Ritz Carlton east in Beijing for comparative reviews). Nice large and well-equipped rooms, perhaps showing a little wear. Hotel front staff was numerous and very attentive. If you even came near the front desk, seemed like someone sought you out to try... More

Was this review helpful? Yes
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear guest, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. We're so pleased that you had a pleasant stay in the hotel and enjoyed the service. Thanks again for your valuable sharing and we look forward to welcoming you again in the future. More

Kenosha, Wi
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 16, 2014

Any trip to China would be incomplete without a visit to see the Terra Cotta warriors. As our group would only be in the area for one night, this hotel was everything we could want. Nice rooms, delicious breakfast, and quiet neighborhood.

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear duveneck, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. We're so pleased that you had a pleasant stay in the hotel and enjoyed the service. Thanks again for your valuable sharing and we look forward to welcoming you again in the future. More

Atlanta, Georgia
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 16, 2014

We enjoyed our stay at the Shangri-la in Xian. Great service and good facilities. We were picked up from the airport by their car, and arrival was seamless. Breakfast is excellent. So was the concierge service who set up a visit to the Terra Cotta army for us. Try the Thai restaurant, it was great.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Rob826, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. We're so pleased that you had a pleasant stay in the hotel and enjoyed the service. Our Siam Garden serves the finest traditional Thai cuisine in Xian prepared by our Thai Master Chef.Thanks again for your valuable sharing and we look... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Shangri-La Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Number of rooms: 395
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Booking.com, Expedia, Orbitz, Shangri-La Hotels and Resorts, Agoda, Ctrip DaoDao, Prestigia, Otel, Despegar.com, Odigeo and Tingo so you can book your Shangri-La Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

97 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (81)
Viewed
Hotel & grounds (7)
Viewed
View from room (2)
Viewed
Dining (7)
Viewed
Room/suite (14)
Viewed
Bathroom (8)
Viewed
Other (43)

Management photos: Courtesy of the property manager

Viewed
All management photos (17)
Viewed
Pool/beach area (1)
Viewed
Dining (5)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay