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Shangri-La Hotel

4.5 of 5 No.38B Keji Road, Yanta District, Xi'an 710075, China
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Certificate of Excellence 2014
Shangri-La Hotel
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960 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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San Jose, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is my third year visiting Xian China and my first choice is always Shangri-La hotel. This place is beyond your expectations.Great customer service. Very nice and comfortable rooms. Good city and Garden views. Breakfast is excellent.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Comparing to other brand hotels in Xi'an like the Crown Plaza, surely, this one is on the top. Really nice and joyful lobby with a very successful bar/café and self-service restaurant with wide range of different Chinese and Western delicious food and deserts. Rooms are spacious, clean and well-taken care of. Service in the Club floor on the 19th is... More 

Was this review helpful? Yes 1
Xi'an, China
Top Contributor
61 reviews 61 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The lobby is fragrant. I really like the room, its not as spacious as Crown Plaza in Chengdu, but fairly enough for one person. The bed is comfortable. Servers at 19th floor is so nice and always smiling.

Was this review helpful? Yes 1
Queensland, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 19, 2015

From the first interaction with Angel at the reception desk to our nightly greeting upon our return we felt truly welcome at this hotel. Our room was fantastic with a great bed and a nice view of the surrounding cityscape. The Shang Palace restaurant also provided an excellent meal at a very reasonable price.

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 18, 2015

I just love this hotel: the place is spotless, the food is great, and the staff is very attentive. I did find it very funny though that the same breakfast mushroom dish was named differently every day. The room and the bathroom were spacious, the water pressure very good, the towels immaculate and the bathroom contained everything one might need,... More 

Was this review helpful? Yes 2
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 3, 2015

Shangri-La Xi'an was a great place to stay. The staff especially the concierge was great. Anthony from the concierge was really helpful in planning trips around the city during weekend. His manager, I forget his name, was also very helpful in arranging tours to Terracotta museum and great pagoda. They also accommodated my long list of food allergies which was... More 

Was this review helpful? Yes 2
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear doshiparass, thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback with us. We are very delighted to know that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to us especially the concierge. Thank you again for your great support and look forward to welcoming you back. More 

Xi'an, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2014

I have been having lunch or dinner many times. The service of the witresses have always been excellent. Our clients like A&k, Tauck or many others have great eveluation about this hotel as well. When I have business clients, I would like to recommend this hotel.

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Yupeng H, Thank you for choosing Shangri-La Hotel, Xian and your wonderful comments warm our heart and give us great motivation in providing you the best service. We are glad to hear you were impressed with our service. Thank you again for your great support and look forward to welcoming you back! More 

Senior Contributor
28 reviews 28 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 28, 2014

Have been staying at the Shangri-La hotel in Xi'an for many many years each time I take friends and family to see the Terra Cotta warriors and it still remains a top-notch hotel. The staff are friendly and polite and the amenities are well maintained. They used to have a package to book a room and see the Terra Cotta... More 

Was this review helpful? Yes 2
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear E52, Thank you for staying with us at Shangri-La Hotel, Xian. We appreciate you taking the time to review us on Trip Advisor. Thanks you for such a wonderful review, We are delighted you han an excellent stay and enjoyed our world renowned Shangri-La Hospitality. With regards to the package you can check with the website: http://www.shangri-la.com/cn/xian/shangrila/offers/section/rooms-suites/ to get... More 

Carlsbad, California
Top Contributor
56 reviews 56 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 10, 2014

I really want to give them 5 stars but the only negative holding me back is the location. Outside of that, 5 stars all the way. I particularly appreciated the staff. The front desk check receptionist, Nouri, was simply wonderful. Her English is excellent and I appreciated her enthusiasm when welcoming and greeting us. All the ladies up on the... More 

Was this review helpful? Yes 2
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Scoshi, Thank you for staying with us at Shangri-La Hotel, Xian and your wonderful comments warm our heart and give us great motivation in providing you the best service. We are glad to hear you were impressed with our restaurants, Spa, health club and the service. Shangri-La Hotel, Xian located in the prestigious financial and shopping district of the... More 

Windsor, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 6, 2014

The Chinese know how to do luxury and this hotel is no exception Beautifully appointed rooms, Excellent service and gray location. The restaurant and bars were great. In particular the Italian restaurant was very good and a welcomed break in a sea of dumplings!

Was this review helpful? Yes
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Qadishadoc, Thank you for staying with us at Shangri-La Hotel, Xian and your wonderful comments warm our heart and give us great motivation in providing you the best service. We are very delighted to know that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to us. Thank you again for... More 

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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Number of rooms: 395
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TripAdvisor is proud to partner with Expedia, Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Agoda, Ctrip TA, Orbitz, Cheap Tickets, Despegar.com, Priceline, TripOnline SA, Odigeo and Tingo so you can book your Shangri-La Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi
Hotel Style:
#1 Business Hotel in Xi'an
#2 Romantic Hotel in Xi'an
#3 Spa Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#5 Family Hotel in Xi'an
#81 Best Value Hotel in Xi'an

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