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Shangri-La Hotel

4.5 of 5 No.38B Keji Road, Yanta District, Xi'an 710075, China
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Shangri-La Hotel
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951 reviews from our community

Traveler rating
    459
    418
    62
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
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    (244)
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Carlsbad, California
Top Contributor
56 reviews 56 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

I really want to give them 5 stars but the only negative holding me back is the location. Outside of that, 5 stars all the way. I particularly appreciated the staff. The front desk check receptionist, Nouri, was simply wonderful. Her English is excellent and I appreciated her enthusiasm when welcoming and greeting us. All the ladies up on the... More 

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Windsor, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The Chinese know how to do luxury and this hotel is no exception Beautifully appointed rooms, Excellent service and gray location. The restaurant and bars were great. In particular the Italian restaurant was very good and a welcomed break in a sea of dumplings!

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Queen Creek, Arizona
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great hotel . Staff greeted us to excess. Nicest reception ever, They were so welcoming and friendly . We stayed two nights while touring Xian. Rooms were spacious, shower was great. Bottled water provided daily and was complimentary. Our breakfast was included. Best breakfast buffet in China. Great start to the day of touring with amazing coffee. I would stay... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear AZGRINCH, thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback with us. We're very happy that you enjoyed your stay in the hotel and was satisfied with the facilities and service. Thank you again for your great support and look forward to welcoming you back. More 

Miami, Florida
Top Contributor
102 reviews 102 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A lovely hotel. We stayed as part of an A&K tour and were booked into a Horizon Club room. Nice happy hour there. Also, the buffet breakfast selection--both Chinese and Western--was the best of the four Shangri-La hotels we stayed at in China. Only negative is the hotel's location. When checking out, be insistent that your credit card charges be... More 

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UK
Contributor
18 reviews 18 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Really pleased with the room. Used the lobby bar and they have a good selection of drinks to choose from. Service generally excellent. Only criticism is I hate bars with lounge singers as they tend to make having a conversation difficult. Room nicely decorated. Bed very comfy. Used all three restaurants for dinner. All expensive as you'd expect from a... More 

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Suffern, New York
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel, service and ambiance was just terrific in every way. The room was gorgeous and very comfortable.. The service was sublime, and the hosts were very friendly. We had breakfast included in our rate, and it was first class. I would recommend this hotel to anyone who likes to be treated like royalty.

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Paris, France
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I have never been to a high end hotel with better service than this, it is perfection. I have stayed there on business a few times and have been so impressed that came back with my wife for vacation. Never let down, always at the top of their game. You feel so welcomed and cared for, the ladies will greet... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear pachepos, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. We are delighted you had an excellent stay with us, thank you for such a glowing review.We do hope to see you back at the Shangri-La Hotel, Xian really soon. Thanks again. More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel has amazing staff especially one particular female member of staff who worked in the reception area. The room was lovely. The food is nice but ofcourse a tad overpriced. What i didnt like however was being woke up 2 out of 3 mornings to what sounded like a building collapse...turned out it was ridiculously loud fire crackers outside... More 

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Xi'an, China
Top Contributor
54 reviews 54 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I am crazy about spicy food, so never a fan of Cantonese cuisine, but this place is extremely good. you can spend 99rmb and select whatever dish you want to try as long as its on the menu. The service is good, waitresses are polite and nice. The environment is clean. There are a lot of business ppl and office... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Cynthia W, thank you very much for sharing your feedback here with us. Authentic Cantonese cuisine is our hallmark, from traditional dim sum to freshly made noodles. Tian Xiang Ge also serves famous dishes from other regions of China, including local Xian specialities, letting diners experience Chinese cuisine at its best.For those who prefer privacy, the restaurant features private... More 

Tulsa, Oklahoma
Top Contributor
54 reviews 54 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is not my favorite Shangri La. There seems to be a disconnect with staff and service levels. The Club is small and there were never enough wine glasses. The first night we were there,The Club ran out of most wine/liquor and glasses. The staff had no idea what to do. The other issue with this particular Shangri La... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear pumpkinhead40, thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback with us. I'm disappointed to read your experience with us. Your comments have been shared with relevant department heads and we'll try to improve on the issue. Thanks again for your valuable sharing and we do hope to see you back at the Shangri-La Hotel,... More 

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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Number of rooms: 395
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi
Hotel Style:
#2 Romantic Hotel in Xi'an
#3 Spa Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#4 Business Hotel in Xi'an
#5 Family Hotel in Xi'an
#86 Best Value Hotel in Xi'an

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