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Shangri-La Hotel

#5 of 2,170 Hotels in Xi'an
Certificate of Excellence
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No.38B Keji Road, Yanta District, Xi'an 710075, China
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999 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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Thailand
1 of 5 stars Reviewed yesterday NEW

I stayed here on May 2015 everything was Ok and nice except Front office service. i booked and paid through local travel agent and once check in they ask for credit card to guarantee, it's fine i gave them my card and when I checked out i reminded them don't forget to cancel my deposit guarantee, they said ok but... More 

Review collected in partnership with Shangri La Hotels

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Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed yesterday NEW

After a long trip from Beijing, we were so glad we arrived at this fantastic hotel. The check-in was swift and the bell hop had delivered the luggage to our room by the time we got in. The rooms were well kept, extremely quiet, the bed was heavenly and super comfortable. The morning breakfast was yummy with an extensive selection.... More 

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Spoleto, Italy
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

It was very nice to have the possibility to stay three days in Shangri-La. It helped me a lot to arrange the business in the proper way. All the staff was very kind, the room very clean, the food excellent. I hope to come back in Shangri-La Hotel during my next trip to Xian.

Review collected in partnership with shangri-la.com

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mound, minnesota
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were on a Uniworld Tour which included a stop in Xian to see the Terra Cotta Warriors. What an amazing hotel the Shangri-La is! Oh my goodness. We had stayed at the Ritz Carlton in Beijing and felt - in every way - the Shangri La was superior. The bedrooms was beautiful, the bed enormous! The food in the... More 

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entebbe
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

What a fabulous hotel with wonderful and attentive staff. Amazing room 1701, we loved it. Executive lounge and staff are exceptional. Great food and service. We highly recommend. Thank you for a fabulous stay.

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Lido Beach, New York
Level Contributor
104 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here 2 nights and wish it had been longer. The room was so beautifully appointed with the biggest bed ever. The bathroom and shower were perfect.The service was impeccable and the whole staff made one feel so welcome. The restaurants within the hotel were fine as was the service.I did eat at the Thai restaurant which was very good.... More 

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New York City, New York
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Five Star +++. Fabulous hotel. The rooms were beautiful and beautifully appointed. The bed was so large and comfortable I could have fit my entire family in there!! They seemed to anticipate your every move. On top of it all, we got to see the terra cotta soldiers which were amazing. After staying here, I would stay in any Shangri-La... More 

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Houston, Texas
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights at the Shangri La hotel in Xian. Exceptional service for the price. The concierge was most helpful with information about the interesting sites around and in Xian. Well worth the money.

Review collected in partnership with shangri-la.com

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West Islip, New York
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Ours was a China Tour extention, Xian's terracotta warriors our main objective. One's hotel is never intended to be the primary cause for one's being in a city, but the Shangri-la is such a place. We we old have preferred to remain there than venture out. The room was spacious and perfectly appointed. Our dining experiences at breakfast and dinner... More 

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Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I could not find a single fault with the hotel. The whole stay was well managed from check-in until check out. The level of attention that you are afforded is almost unparalleled. The restaurant serves a great selection of food and the 24 hour room service is great. The bar & bar staff all are very polite and pay a... More 

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