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All 2,154 Xi'an hotels

Shangri-La Hotel

4.5 of 5 Hotel   |   No.38B Keji Road, Yanta District, Xi'an 710075, China
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Ranked #3 of 2,154 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
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940 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel has amazing staff especially one particular female member of staff who worked in the reception area. The room was lovely. The food is nice but ofcourse a tad overpriced. What i didnt like however was being woke up 2 out of 3 mornings to what sounded like a building collapse...turned out it was ridiculously loud fire crackers outside... More

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Xi'an, China
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I am crazy about spicy food, so never a fan of Cantonese cuisine, but this place is extremely good. you can spend 99rmb and select whatever dish you want to try as long as its on the menu. The service is good, waitresses are polite and nice. The environment is clean. There are a lot of business ppl and office... More

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Cynthia W, thank you very much for sharing your feedback here with us. Authentic Cantonese cuisine is our hallmark, from traditional dim sum to freshly made noodles. Tian Xiang Ge also serves famous dishes from other regions of China, including local Xian specialities, letting diners experience Chinese cuisine at its best.For those who prefer privacy, the restaurant features private... More

Tulsa, Oklahoma
Top Contributor
54 reviews 54 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is not my favorite Shangri La. There seems to be a disconnect with staff and service levels. The Club is small and there were never enough wine glasses. The first night we were there,The Club ran out of most wine/liquor and glasses. The staff had no idea what to do. The other issue with this particular Shangri La... More

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear pumpkinhead40, thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback with us. I'm disappointed to read your experience with us. Your comments have been shared with relevant department heads and we'll try to improve on the issue. Thanks again for your valuable sharing and we do hope to see you back at the Shangri-La Hotel,... More

Chelmsford, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

You know what you are going to get with a Shangri-la hotel and Xi'an is no exception. Having been picked up at the airport by the hotel car they knew when we were arriving so we had the full arrival reception with people waiting to open doors and escort us directly to the club lounge for a private check in... More

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Sean L, thank you very much for staying at Shangri-La Hotel, Xian again and sharing your feedback here with us. We are delighted you had an excellent stay with us, thank you for such a glowing review.We're so pleased that you had a pleasant stay in the hotel and enjoyed the service. I do hope to see you back... More

Saint Julian's, Malta
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 1 week ago

Only stayed here for 2 nights and one day but it was another perfect stay at a Shangri-La hotel. Quick, efficient check in/out, comfortable rooms and friendly staff. The public areas are beautiful and homely and dinner was good at both restaurants we tried. We left too early for breakfast on our last morning and were very happy to find... More

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear bo, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. The only International Deluxe hotel located in the Gaoxin hi-tech development zone, Shangri-La Hotel, Xian brings modern luxury and legendary Shangri-La hospitality to China's eternal city. A prime residence for both business and leisure travellers,We're so pleased that you had a... More

Wantagh, NY USA
Top Contributor
65 reviews 65 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

The Shangri-La Xian is a beautiful hotel, with comfortable beds, clean rooms and an attentive staff. The buffet breakfast in the Yi Cafe features both Chinese and Western dishes and serves great coffee. Our group of 12 had dinner there and although nearly empty, service was spotty, with the last diner served after the rest of us had finished our... More

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear maxwelldrive, thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback with us. We're very happy that you enjoyed your stay in the hotel and was satisfied with the facilities and service. Thank you again for your great support and look forward to welcoming you back. More

Boca Raton
Top Contributor
59 reviews 59 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We found that all the Shangri-La properties in China are very nice and elegant. We particularly find their lobby areas the most attractive we have found. The Emperor bed ( 2 queen sized beds put together) to be particularly fun and made the room very luxurious. The service was very nice as was the rest of the accommodations. This hotel... More

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear KBBoca, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. We're so pleased that you had a pleasant stay in the hotel and enjoyed the service.Thanks again for your valuable sharing and we look forward to welcoming you again in the future. More

Sydney, Australia
Top Contributor
155 reviews 155 reviews
112 hotel reviews
185 helpful votes 185 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed 2 nights at this hotel as part of our China business trip. Hotel is very strategic located at hightech area in Xi An. Heaps of new department stores and new developments around the hotel. Check in and check out was pretty smooth, however my friend seem had some trouble to get his room ready even it was around... More

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Melbcollege, Thanks for giving the review on Trip Advisor. We're glad that you had a pleasant stay with us. We will continuously strive for delivering excellent Shangri-La hospitality, and look forward to welcoming you again. More

Melbourne, Australia
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

All staff are very attentive. They all had fluent English - very impressive as the rest of Xian don't speak any! Great buffet breakfast! Rooms are large, clean! Restaurants in hotel were so also quite good! There is a Chinese and a Thai restaurants both very reasonably priced.

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Julez3, Thank you for choosing the Shangri-La Hotel, Xian and appreciate you sharing your feedback here with us. We're so delighted you had a wonderful stay in the hotel and enjoyed the service. Shangri-La Hotel, Xian offers the most impressive range of dining options in Xian. Our four trendsetting designer bars and restaurants are to see and be seen... More

Melbourne, Australia
Top Contributor
59 reviews 59 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Standard Shangri-la in Gaoxin district. Room is of good size and had everything needed for the stay. Little hard to get a taxi, but there are shops and restaurants within walking distance. Good breakfast, wide range of selection.

Was this review helpful? Yes
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Lei D, thanks for giving the review on Trip Advisor. We're glad that you had a pleasant stay with us. We will continuously strive for delivering excellent Shangri-La hospitality, and look forward to welcoming you again. More

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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Number of rooms: 395
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi

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