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Shangri-La Hotel

4.5 of 5 No.38B Keji Road, Yanta District, Xi'an 710075, China
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Certificate of Excellence 2014
Shangri-La Hotel
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957 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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  • Any
English first
  • All months
    (957)
  • Mar-May only
    (244)
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Queensland, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

From the first interaction with Angel at the reception desk to our nightly greeting upon our return we felt truly welcome at this hotel. Our room was fantastic with a great bed and a nice view of the surrounding cityscape. The Shang Palace restaurant also provided an excellent meal at a very reasonable price.

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New York City, New York
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I just love this hotel: the place is spotless, the food is great, and the staff is very attentive. I did find it very funny though that the same breakfast mushroom dish was named differently every day. The room and the bathroom were spacious, the water pressure very good, the towels immaculate and the bathroom contained everything one might need,... More 

Was this review helpful? Yes 1
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Shangri-La Xi'an was a great place to stay. The staff especially the concierge was great. Anthony from the concierge was really helpful in planning trips around the city during weekend. His manager, I forget his name, was also very helpful in arranging tours to Terracotta museum and great pagoda. They also accommodated my long list of food allergies which was... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear doshiparass, thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback with us. We are very delighted to know that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to us especially the concierge. Thank you again for your great support and look forward to welcoming you back. More 

Xi'an, China
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I have been having lunch or dinner many times. The service of the witresses have always been excellent. Our clients like A&k, Tauck or many others have great eveluation about this hotel as well. When I have business clients, I would like to recommend this hotel.

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Yupeng H, Thank you for choosing Shangri-La Hotel, Xian and your wonderful comments warm our heart and give us great motivation in providing you the best service. We are glad to hear you were impressed with our service. Thank you again for your great support and look forward to welcoming you back! More 

Senior Contributor
25 reviews 25 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Have been staying at the Shangri-La hotel in Xi'an for many many years each time I take friends and family to see the Terra Cotta warriors and it still remains a top-notch hotel. The staff are friendly and polite and the amenities are well maintained. They used to have a package to book a room and see the Terra Cotta... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear E52, Thank you for staying with us at Shangri-La Hotel, Xian. We appreciate you taking the time to review us on Trip Advisor. Thanks you for such a wonderful review, We are delighted you han an excellent stay and enjoyed our world renowned Shangri-La Hospitality. With regards to the package you can check with the website: http://www.shangri-la.com/cn/xian/shangrila/offers/section/rooms-suites/ to get... More 

Carlsbad, California
Top Contributor
56 reviews 56 reviews
30 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 10, 2014

I really want to give them 5 stars but the only negative holding me back is the location. Outside of that, 5 stars all the way. I particularly appreciated the staff. The front desk check receptionist, Nouri, was simply wonderful. Her English is excellent and I appreciated her enthusiasm when welcoming and greeting us. All the ladies up on the... More 

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Scoshi, Thank you for staying with us at Shangri-La Hotel, Xian and your wonderful comments warm our heart and give us great motivation in providing you the best service. We are glad to hear you were impressed with our restaurants, Spa, health club and the service. Shangri-La Hotel, Xian located in the prestigious financial and shopping district of the... More 

Windsor, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 6, 2014

The Chinese know how to do luxury and this hotel is no exception Beautifully appointed rooms, Excellent service and gray location. The restaurant and bars were great. In particular the Italian restaurant was very good and a welcomed break in a sea of dumplings!

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Qadishadoc, Thank you for staying with us at Shangri-La Hotel, Xian and your wonderful comments warm our heart and give us great motivation in providing you the best service. We are very delighted to know that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to us. Thank you again for... More 

Queen Creek, Arizona
Contributor
20 reviews 20 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 4, 2014 via mobile

Great hotel . Staff greeted us to excess. Nicest reception ever, They were so welcoming and friendly . We stayed two nights while touring Xian. Rooms were spacious, shower was great. Bottled water provided daily and was complimentary. Our breakfast was included. Best breakfast buffet in China. Great start to the day of touring with amazing coffee. I would stay... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear AZGRINCH, thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback with us. We're very happy that you enjoyed your stay in the hotel and was satisfied with the facilities and service. Thank you again for your great support and look forward to welcoming you back. More 

Miami, Florida
Top Contributor
102 reviews 102 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 3, 2014

A lovely hotel. We stayed as part of an A&K tour and were booked into a Horizon Club room. Nice happy hour there. Also, the buffet breakfast selection--both Chinese and Western--was the best of the four Shangri-La hotels we stayed at in China. Only negative is the hotel's location. When checking out, be insistent that your credit card charges be... More 

Was this review helpful? Yes 1
UK
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 3, 2014 via mobile

Really pleased with the room. Used the lobby bar and they have a good selection of drinks to choose from. Service generally excellent. Only criticism is I hate bars with lounge singers as they tend to make having a conversation difficult. Room nicely decorated. Bed very comfy. Used all three restaurants for dinner. All expensive as you'd expect from a... More 

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Additional Information about Shangri-La Hotel

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel 4.5*
Number of rooms: 395
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Also Known As:
Shangri La Hotel Xian
Shangri La Hotel Xi An
Shangri-La Hotel China/Shaanxi
Hotel Style:
#1 Business Hotel in Xi'an
#2 Romantic Hotel in Xi'an
#3 Spa Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#5 Family Hotel in Xi'an
#83 Best Value Hotel in Xi'an

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