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Shangri-La Hotel

#5 of 2,170 Hotels in Xi'an
Certificate of Excellence
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No.38B Keji Road, Yanta District, Xi'an 710075, China
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966 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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  • English first
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Singapore, Singapore
1 review
5 of 5 stars Reviewed 2 days ago NEW

It Was a Pleasant surprise especially during the date of my birthday. I had always enjoyed my stay in Shanglia especially during the past it was always Shangli in Kuala Lumpur.. My stay in Shanglia Hongkong was also memoriable as I was given a T-shirt and a bottle of wine which I thought could have been a mistake but was... More 

Review collected in partnership with shangri-la.com

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Adelaide, Australia
Top Contributor
53 reviews 53 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

An excellent upmarket hotel in a nice part of town My only criticism is the breakfast which does not meet European 5 star standard. However one is in Xian and the oriental offerings were excellent. The swimming pool is fine and on the top floor. Some shade would be useful on a hot day.

Review collected in partnership with shangri-la.com

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Jim T, Thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback here with us. We're so pleased that you had a pleasant stay in the hotel. Embark on an international culinary journey at the Yi Café.The walk-through market style design incorporates show kitchens set in a lively, cosmopolitan atmosphere. The gourmet showcases spectacular live... More 

Barcelona, Spain
Contributor
15 reviews 15 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I didn't expected a luxury hotel with high service levels. From the gorgeous lobby with an amazing singer at the bar. The room excellent from the bed to the view quiet perfect. The amazing breakfast buffet delicious. Service wifi etc I loved this hotel you won't regret to stay here

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Lola M, Thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback with us. We are very delighted to know that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to us.Thank you again for your great support and we hope it won't be too long before... More 

Beijing, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect service from check in to check out. Rooms a little dated compared to other properties in the group, but the service was too perfect to notice. Staff go the extra mile to take care of you and ensure your every need is met. They even proactively communicated with us prior to check in to see if there was anything... More 

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DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Bert B, Thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback with us. We are very delighted to know that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to us especially about the Staff name Bonnie Hu. We have a great team here and it's... More 

San Jose, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2015

This is my third year visiting Xian China and my first choice is always Shangri-La hotel. This place is beyond your expectations.Great customer service. Very nice and comfortable rooms. Good city and Garden views. Breakfast is excellent.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear zaherj146, Thank you for choosing Shangri-La Hotel, Xian again and your wonderful comments warm our heart and give us great motivation in providing you the best service. We are glad to hear you were impressed with our service. Thank you again for your great support and look forward to welcoming you back in the future! More 

Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 3, 2015

Comparing to other brand hotels in Xi'an like the Crown Plaza, surely, this one is on the top. Really nice and joyful lobby with a very successful bar/café and self-service restaurant with wide range of different Chinese and Western delicious food and deserts. Rooms are spacious, clean and well-taken care of. Service in the Club floor on the 19th is... More 

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Tarek R, Thank you for staying with us at Shangri-La Hotel, Xian and your wonderful comments warm our heart and give us great motivation in providing you the best service. We are very delighted to know that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to us. Thank you again... More 

Xi'an, China
Top Contributor
61 reviews 61 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 2, 2015 via mobile

The lobby is fragrant. I really like the room, its not as spacious as Crown Plaza in Chengdu, but fairly enough for one person. The bed is comfortable. Servers at 19th floor is so nice and always smiling.

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear Cynthia W, Thank you very much for sharing your feedback here with us and stay with us again. We're so pleased that you had a pleasant stay in the hotel and enjoyed the service. Thanks again for your valuable sharing and we look forward to welcoming you again in the future. More 

Queensland, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 19, 2015

From the first interaction with Angel at the reception desk to our nightly greeting upon our return we felt truly welcome at this hotel. Our room was fantastic with a great bed and a nice view of the surrounding cityscape. The Shang Palace restaurant also provided an excellent meal at a very reasonable price.

Was this review helpful? Yes 1
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear TwoFP, thank you very much for sharing your feedback here with us. Authentic Cantonese cuisine-Tian Xiang Ge resturant is our hallmark, from traditional dim sum to freshly made noodles. Tian Xiang Ge also serves famous dishes from other regions of China, including local Xian specialities, letting diners experience Chinese cuisine at its best. For those who prefer privacy, the... More 

New York City, New York
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 18, 2015

I just love this hotel: the place is spotless, the food is great, and the staff is very attentive. I did find it very funny though that the same breakfast mushroom dish was named differently every day. The room and the bathroom were spacious, the water pressure very good, the towels immaculate and the bathroom contained everything one might need,... More 

Was this review helpful? Yes 2
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear freudestrahlend, Thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback with us. We are very delighted to know that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to us especially the rooms. And the case you met in the Yi cafe resturant has been shared... More 

Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 3, 2015

Shangri-La Xi'an was a great place to stay. The staff especially the concierge was great. Anthony from the concierge was really helpful in planning trips around the city during weekend. His manager, I forget his name, was also very helpful in arranging tours to Terracotta museum and great pagoda. They also accommodated my long list of food allergies which was... More 

Was this review helpful? Yes 2
DMMSLXN, Manager at Shangri-La Hotel, responded to this review

Dear doshiparass, thank you very much for choosing Shangri-La Hotel, Xian and sharing your feedback with us. We are very delighted to know that you had an enjoyable stay and appreciate the opportunity to provide the details of your guest experience to us especially the concierge. Thank you again for your great support and look forward to welcoming you back. More 

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