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All 2,042 Xi'an hotels

Mercure Xian on Renmin Square

4.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Ranked #22 of 2,042 hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed May 21, 2014
SPC76 Singapore, Singapore
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419 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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There are newer reviews for Mercure Xian on Renmin Square
See the most recent reviews
Singapore, Singapore
Top Contributor
105 reviews 105 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 21, 2014

Was pleasantly delighted to find my room to be so big. I had chosen a twin bed deluxe room. The room was so spacious that a full sofa set can be placed in it. Loads of space for movement which is much appreciated. Design of room is well thought out. With efficient utilisation of space. Beds are a little hard... More

Was this review helpful? Yes 2
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants. Thank you again... More

Tel Aviv, Israel
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 17, 2014

What you would expect from a good quality 4 star hotel - which is not easy to come by in China. The staff knew enough English to communicate and very very helpful. The hotel is located within secured "elite" compound along with several other hotels and (good but overpriced) restaurants. There is only one exit from the compound - even... More

Was this review helpful? Yes 1
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us Thank you again for your feedback, and it is our hope that you will give us the opportunity to better... More

Sunshine Coast, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 14, 2014

Great location, walking distance to all we needed. It felt secure it a gated area with Grand Mercure and Softel, security guards at the gate. Great choice of restaurants within this area if you don't want to risk/explore the local cuisine. Nice room, friendly staff, quiet complex.

Was this review helpful? Yes 2
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants. Thank you again... More

Moscow, Russia
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 13, 2014

We liked our stay in Mercure hotel in Xian. The hotel is located together with Grand Mercure and Softel at the closed territory. The room was not very big but clean and fresh. Beds were ok, compared with other china hotels they were not very hard. It will take you 15 - 20 min walk to reach Xian railway station.... More

Was this review helpful? Yes 1
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants. Thank you again... More

Echuca, Australia
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 7, 2014 via mobile

Felt safe and secure in this gated hotel enclave, Mercure being one of four.breakfast was good, plenty of choice. Dinner at Sofitel, recommend. Also nice pool to use at Sofitel. Staff very friendly also. All in all a nice place to come back to after being out all day

Was this review helpful? Yes
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us Thank you again for your feedback, and it is our hope that you will give us the opportunity to better... More

Stroud, United Kingdom
Top Contributor
109 reviews 109 reviews
60 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed May 4, 2014

This is a standard Western style hotel that could have been anywhere in the world. It was clean and quiet, but the bed wasn’t very comfortable. And although booked as a double bed, it was actually two twin beds pushed together with single duvets. This hotel is about a 20 minute walk to the main city centre sights: Drum Tower,... More

Was this review helpful? Yes 1
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants. Thank you again... More

Newcastle upon Tyne, United Kingdom
Top Contributor
57 reviews 57 reviews
48 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed May 1, 2014

The price that we paid for this hotel was something of a bargain. However, I thought I'd paid in advance but when we arrived I was informed that the credit card transaction had been declined. The front desk staff advised that I'd been informed by email but I couldn't find the email and they couldn't tell me when it had... More

Was this review helpful? Yes
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants. Thank you again... More

Caloundra
Top Contributor
121 reviews 121 reviews
49 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed April 24, 2014

The hotel itself was average with very helpful reception staff and forever smiling doormen. Obviously when in Xian you do not spend all your time in your hotel so for a couple of nights sleep this was adequate. Food and beverage was on the expensive side inside the hotel with limited choices outside. We found some eateries on the third... More

Was this review helpful? Yes 1
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants. Thank you again... More

Xianyang, China
1 review
1 of 5 stars Reviewed April 19, 2014 via mobile

Booking messed up, we're not prepared to sort out, wanted to offer one twin bed room for 4 people. Manager said we front desk would order taxis once we had sorted out our own replacement hotel. She left and front desk staff became rude and unhelpful, not ordering taxis suggesting we walked!!!! 6 adults and 4 kids with luggage -... More

Was this review helpful? Yes
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants. Thank you again... More

Fort Worth, Texas
Top Contributor
75 reviews 75 reviews
63 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed April 19, 2014

We chose this hotel because it's a cheaper option within a complex of hotels. Unfortunately, it wasn't a great stay, so we got what we paid for. First, the pluses: - It's a Western hotel in China, so if you're used to Western comforts, this will be good for you. - The concierge was helpful. - The breakfast room setup... More

Was this review helpful? Yes 1
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants. Thank you again... More

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Additional Information about Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Xian on Renmin Square 4*
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Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure Xi An
Mercure Hotel Xi An
Mercure Xian On Renmin Square China/Shaanxi

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#11 Romantic Hotel in Xi'an #11 Family Hotel in Xi'an #13 Luxury Hotel in Xi'an #43 Best Value Hotel in Xi'an
Hotel Class
Official Description (provided by the hotel)
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 
Number of rooms
103

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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