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All 1,849 Xi'an hotels

Mercure on Renmin Square Xian

4.5 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Mercure on Renmin Square Xian
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Ranked #21 of 1,849 hotels in Xi'an
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
M.C.Rose Kent, England
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409 people have reviewed this hotel

Traveler rating
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    207
    62
    9
    5
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68
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Xianyang, China
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

Booking messed up, we're not prepared to sort out, wanted to offer one twin bed room for 4 people. Manager said we front desk would order taxis once we had sorted out our own replacement hotel. She left and front desk staff became rude and unhelpful, not ordering taxis suggesting we walked!!!! 6 adults and 4 kids with luggage -... More

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SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants. Thank you again... More

New York City, New York
Top Contributor
70 reviews 70 reviews
62 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We chose this hotel because it's a cheaper option within a complex of hotels. Unfortunately, it wasn't a great stay, so we got what we paid for. First, the pluses: - It's a Western hotel in China, so if you're used to Western comforts, this will be good for you. - The concierge was helpful. - The breakfast room setup... More

Was this review helpful? Yes
SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Meantime, we appreciate your sharing your concerns, we have brought it to the attention of relative deprtmants. Thank you again... More

Kent, England
Top Contributor
94 reviews 94 reviews
22 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here as part of a 10 day tour of China. The standard tour included this hotel. I felt it would be a waste paying more money for a hotel you are only in to freshen up or sleep in! Our room was lovely, breakfast very good. You have the benefit of being within a complex of other more expensive... More

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SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

Adelaide, Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My stay in Mercure was better then I was expecting. This hotel is fantastic. Renmin Sq is a city block devoted to the Accor hotels. Mercure rooms were large, clean and the service was extremely good, plus I got to use the facilities of the other Accor hotels like the swimming pool and gym. Because it is off the street... More

Review collected in partnership with Accorhotels.com

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SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us.We were very pleased to hear that you enjoyed your stay and that the services of the hotel lived up to your expectation. Once again we thank you for sharing with us your experience, and we look forward to welcome... More

Birmingham, United Kingdom
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There is nothing that special to say about this hotel, it does the job and is pleasant and clean. The rooms are smallish but have everything you could need. Breakfast was good, one of the better experiences of hotels in China. The location is probably the best feature for this hotel, it is right in the centre of the city... More

Was this review helpful? Yes
SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

Buenos Aires, Argentina
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is part of Sofitel and Grand Mercure Xian Renmin Square place. It is the less expensive option but offers excellent breakfast and service. The room is OK, the decoration and furnitures are quite old dated but we did not mind. The bed is hard (chinese standard). The gardens are beautiful with fountains and a great vegetation. In the... More

Was this review helpful? Yes
SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us.We were very pleased to hear that you enjoyed your stay and that the services of the hotel lived up to your expectation. Once again we thank you for sharing with us your experience, and we look forward to welcome... More

Bangkok
Top Contributor
59 reviews 59 reviews
44 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed March 16, 2014

I selected the Mercure partly on location and partly on price. The internet b&b advance booking rate was excellent. My 5th floor room was very comfortable, the bathroom had lots of amenities and an always hot shower, lots of selection at breakfast with eggs made to order and a very helpful and smiling staff. Hotel guests use the adjacent Sofitel's... More

Was this review helpful? Yes
SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

Singapore, Singapore
Contributor
18 reviews 18 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 12, 2014

The hotel is situated within the Accor / Sofitel group of hotels, as pointed out by most travellers who stay here, this hotel is the low range of the group of the hotels. Points to take note, - the hotel is not beside / next to any shopping centre / eateries - for the price I paid and is without... More

Was this review helpful? Yes
SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

Las Vegas, Nevada
Top Contributor
56 reviews 56 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 22, 2014

The Mercure on Renmin Square is located with-in a gated hotel community and is on the "lower end" of hotels located there. Don't let "lower end" scare you. Everything was first class except for the price. We spent three nights there and found the location to be close to transportation and the downtown shopping area of Xian. The staff was... More

Was this review helpful? Yes 2
SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us.We were very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. Once again we thank you for sharing with us your experience, and we look forward... More

west midlands
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 20, 2014

we stayed her for 2 nights in October ,the hotel is part of a complex and only a short walk into the bustling part of the city ,check in was efficient ,the hotel is in good condition and the room well equipped and well insulated ,ideal for stopover visit

Was this review helpful? Yes 2
SofitelXian, Manager at Mercure on Renmin Square Xian, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

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Additional Information about Mercure on Renmin Square Xian

Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure On Renmin Square Xian Hotel
Mercure Xi An
Mercure Hotel Xi An
Mercure On Renmin Square Xian China/Shaanxi
Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Xi'an
#11 Family Hotel in Xi'an
#13 Luxury Hotel in Xi'an
#60 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mercure on Renmin Square Xian 4.5*
Official Description (provided by the hotel):
The Mercure on Renmin Square Xian is a comfortable, elegantly appointed hotel, featuring 113 rooms, as well as dining and meeting facilities. Located in the grounds of Renmin Square, in the heart of the commercial and government district, the hotel is minutes away from the major shopping centres and cultural sites and is ideal for all travellers. ... more   less 
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