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All 2,166 Xi'an hotels

Mercure Xian on Renmin Square

4.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Mercure Xian on Renmin Square
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Ranked #26 of 2,166 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 weeks ago
Karen S Sydney, Australia
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448 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We were booked into this hotel by our tour operator and were very happy with it. The best hotel we stayed in China, but I think we were upgraded as it was off season. The rooms were fine with all the amenities you expect in a 4 star hotel. Breakfast the first day was great in the Mercure - also... More 

Was this review helpful? Yes 3
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear Karen S, Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing... More 

Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 1, 2015

the hotel in the center of xian but no shop and restaurant around need to walk about 5mins to restaurant and supermarket. if with children is abit hard. we always take bus to most of the places like train station, shopping area, food street....it just 2 or 3 stop from hotel. compare to taxi i prefer to take bus because... More 

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes 1
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear Rabbit2013, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We were very pleased to hear that you enjoyed your stay and that the services of the hotel lived up to your expectation. Once again we thank you for sharing with us your experience, and we look forward to... More 

Genoa, Italy
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 18, 2014

Personnells very kind. Rooms are very comfortable very close to a 5stars. Facilities are missing (gym, pool, restaurant etc) but the group (Renmin Sofitel) are used and we could use gym and breakfast at Sofitel nearby which is fantastic. Pool beautiful and gym really nice. Have fun.

Was this review helpful? Yes 1
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear Rik0000, Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.... More 

USA
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed December 13, 2014

One of three hotels (Softel and Grand Mercure) in a compound area. Bathroom was very very smelly. The hotel placed a very dirty air freshener in the room to hide the smell. Need new towels- frayed and old. Shower was mildewed. Staff was pretty nice. Pretty convenient area of town.

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SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear Traveling T, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that some of the areas of the hotel were not up to your expectations. I was truly sorry that this was a disappointment. We appreciate your sharing your concerns and we have... More 

Toronto, Canada
Top Contributor
165 reviews 165 reviews
20 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed December 10, 2014

Hotel is part of the Accor complex (Sofitel, Grand Mercure & Mercure). From the airport shuttle bus to rail station it's a 20 minute walk. It's an easy walk even with a suitcase. Mercure is the smallest of the three with only three floors of guest rooms. It's behind the Sofitel. Room was nicely decorated, clean with a safe, mini... More 

Was this review helpful? Yes 3
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear ahyc, We very much appreciate your comments regarding your stay at the Mercure Xi’an on Renmin Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Exeter, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 4, 2014

We stayed in this hotel for 2 nights in October 2014. The staff were very friendly and attentive, breakfast was excellent with lots of choices.The room was very comfortable. If you want an excellent meal at a reasonable price eat in the Sofitel restaurant next door.

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SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear colinr_03, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We were very pleased to hear that you enjoyed your stay and that the services of the hotel lived up to your expectation. Once again we thank you for sharing with us your experience, and we look forward to... More 

Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2014

The staff are very attentive, pleasant, and speak English. The breakfast which was included was extensive, fresh, plentiful and well presented. The doorman was very good with directions and spoke and understood English very well. We would stay there again. The hotel is very clean.

Was this review helpful? Yes
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear Goodluckwestie, We very much appreciate your comments regarding your stay at the Mercure Xi’an on Renmin Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Wellington, New Zealand
Top Contributor
56 reviews 56 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 29, 2014

The hotel is located in Renmin Square along with the Sofitel and the Grand Mecure. Being a complex you can use any of the facilities in the other hotels. Our room was great, slightly smaller than other hotels, but had everything you needed. There’s a great Cantonese restaurant, Le Chinois, in the complex. The food was great and the prices... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear TouringTurtles, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We were very pleased to hear that you enjoyed your stay and that the services of the hotel lived up to your expectation. Once again we thank you for sharing with us your experience, and we look forward to... More 

Dublin, Ireland
Contributor
11 reviews 11 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 15, 2014

Renmin Square is next to the Regional Government Centre and is a complex fronted by the Sofitel (East and West Wings) with the Grand Mercure at the back and the Mercure at the side. Why very un-Chinese? These are the words of my Chinese friend who was impressed by the elegance, quietness and security (lots of people about in suits... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 4
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear Far2G0, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We were very pleased to hear that you enjoyed your stay and that the services of the hotel lived up to your expectation. Once again we thank you for sharing with us your experience, and we look forward to... More 

Auckland, New Zealand
Contributor
20 reviews 20 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 7, 2014 via mobile

Stayed here after taking the train from Lhasa and was very pleasantly surprised. Room is in complex with much more expensive Sofitel and you can use facilities there. Rooms are compact but very clean and well equipped. All the staff were very helpful and the breakfast buffet was one of the best. Good location for walking to all of the... More 

Was this review helpful? Yes 2
SofitelXian, Manager at Mercure Xian on Renmin Square, responded to this review

Dear TomSNZ, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We were very pleased to hear that you enjoyed your stay and that the services of the hotel lived up to your expectation. Once again we thank you for sharing with us your experience, and we look forward to... More 

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Additional Information about Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Xian on Renmin Square 4*
Number of rooms: 103
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Also Known As:
Mercure On Renmin Square Xian Hotel Xi`An
Mercure Xi An
Mercure Hotel Xi An
Mercure Xian On Renmin Square China/Shaanxi
Hotel Style:
#12 Family Hotel in Xi'an
#12 Romantic Hotel in Xi'an
#18 Luxury Hotel in Xi'an
#41 Best Value Hotel in Xi'an

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