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Mercure Xian on Renmin Square

No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Mercure Xian on Renmin Square
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Ranked #31 of 2,170 Hotels in Xi'an
A recent review
4 of 5 stars reviewed 4 days ago
Kath S
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490 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (490)
  • Mar-May only
    (147)
  • Jun-Aug only
    (152)
  • Sep-Nov only
    (122)
  • Dec-Feb only
    (69)
All months
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This hotel is very cheap and great value for money. The shower is a little tired and needs updating, but if they do that the price is going to increase. The hotel is in a complex with the sofitel. ...so do not trust google maps. Best part of this hotel is the staff, George the concierge really knows his stuff,... More 

Was this review helpful? Yes
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Mr. /Ms. Kath S, Thank you for sharing your nice comments about your recent stay with us. It is with great pleasure to learn that you enjoyed your stay and found our staff excellent. We appreciate your kind comments and have conveyed them to Katherine, George and the team. Once again, thank you for your kind comments and we... More 

Canberra, Australia
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a good hotel but I felt the location let it down. Closer to the Bell tower and Muslim area would be more interesting. The room itself was fine although our view onto a dirty apartment block was uninspiring. The beds and shower were good but the wifi was slow and intermittent. The air con and staff were very... More 

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SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Mr. /Ms. CanberraTraveloholic, Thank you for sharing your nice comments about your recent stay with us. We are glad to learn that you enjoyed your stay and found our staff very good. We appreciate your kind comments. We would also like to apologize for the speed of the wifi in your room, for which we have sent our Technical... More 

Toronto, Ontario
Level Contributor
59 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago

The Mercure is located on Renmin Square along with three other Accor properties (Sofitel, Sofitel Legend, and Grand Mercure). Taxi drivers know where the Sofitel is, which is useful as Mercure is right beside. The compound is gated, providing security and a quiet calm feel in otherwise hectic Xian. The concierge and checkin staff were professional. Katherine at the front... More 

Was this review helpful? Yes
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Mr./Ms.Jmacleantay lor, Thank you for choosing to stay at the Mercure Xian on Renmin Square. I read your comments under Sofitel Xian on Renmin Square. Thank you for posting this again under Mercure Xian on Renmin Square. We are so glad that you found our staff were helpful and professional and your stay was satisfactory. We appreciate your kind... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

the hotel could use an update--the furniture and such seemed a little dated. Our room was spacious but a bit dark, and while the water pressure was good, the bath didn't drain as well as it could. The staff were very helpful though and friendly also. You have access to the facilities at the sofitel next door, including the pool... More 

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SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Ms. Sara, Thank you for choosing Mercure Xian on Renmin Square. We are so glad that you enjoyed your stay and found our staff helpful and friendly. Besides the Sofitel, we also have a newly-opened stunning Sofitel Legend, which located in the middle of the Renmin Square Complex. You can also find a very authentic Italian restaurant inside with... More 

Johannesburg, South Africa
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

So I read a lot of reviews about the Mercure, and was left wondering before I left. Also whether I should rather book the Grand Mercure and which is a bit more expensive. The result after staying there is I think its a really good hotel and great value for money. The room was fine, is more than large enough... More 

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SofitelXian, 总经理 at Mercure Xian on Renmin Square, responded to this review

Dear Flamethorn, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the rooms, concierge and breakfast of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to... More 

sao paulo
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

For an Accor aficcionado, no news: a very good environment and installation. The best part is that it is in an Accor complex, so you can use the benefits of a Sofitel and a Grand Mercure and have it charged to your room. Very well located in Xian downtown, within walking distance from downtown attractons.

Was this review helpful? Yes
SofitelXian, 总经理 at Mercure Xian on Renmin Square, responded to this review

Dear Aaron S, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to... More 

Hunter Valley, NSW
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

We were were for about 4 nights, the hotel was a little further than I had thought from the map but that isn't important. It was in a good location, there were plenty of restaurants a short walk away and plenty of options within the hotel itself. As well as being apart of the Gated Renmin Square, which just seem... More 

Was this review helpful? Yes
SofitelXian, 总经理 at Mercure Xian on Renmin Square, responded to this review

Dear Aaron S Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to... More 

Cairns, Australia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 24, 2015

Nice big rooms. The hotel is one of a few in a gated area in Xian. There is security at the front gate, so it felt very safe. The location is quite good. It only cost us a few dollars in a motocab to get into the main shopping area. We paid about $ 50 AUD a night, so well... More 

Was this review helpful? Yes
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Fiona H, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to... More 

Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 18, 2015

The hotel shares grounds with others from the same group, Sofitel and grand Mercure. The reception is efficient and English is no barrier. The rooms offer very good four star accommodation. The breakfast food available in the dining room has sufficient variety to suit all tastes and needs. Overall this is a good, well run hotel where one is made... More 

Was this review helpful? Yes 1
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear Cartwell, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Bournemouth, United Kingdom
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed June 13, 2015

The hotel has all the standard facilities you’d expect from this hotel chain. The reception staff we’re friendly and helpful and beds were firm and very comfortable, although we found the room to be on the small side. The hotel location is excellent, just a 15 minute walk to Muslim street and a choice of buses that will get you... More 

Was this review helpful? Yes
SofitelXian, General Manager at Mercure Xian on Renmin Square, responded to this review

Dear harlings, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

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