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Sofitel Xian on Renmin Square

#12 of 2,187 Hotels in Xi'an
Certificate of Excellence
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No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Special Offer
15% off+ Free Breakfast
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1 room 1 adult
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Sofitel Xian on Renmin Square
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1,984 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Xian on Renmin Square
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Darwin, Northern Territory, Australia
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Interconnecting rooms and an upgrade due to the Accor platinum card gave us a huge space for a family of 4. The beds were enormous and extremely comfortable. The complementary club access had a generous bar facility and quality eats each happy hour from 5-7.30pm. There was a massive selection for breakfast and we had dinner at the Italian restaurant... More 

Helpful?
Thank Erna M
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Erna M, Thank you for your comments regarding your stay at the Sofitel Xian on Renmin Square. We are very glad to hear that you enjoyed the happy hour and found the breakfast choice good and sorry that your stay was not an entirely positive one due to the heat and the complicated lighting system in the room. We... More 

New York City, New York
Level Contributor
60 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Large hotel chain with Western amenities as expected. We had quite busy days while in Xi'an so we were only in the hotel to sleep and eat breakfast, thus did not see the gym or any other hotel facilities. The breakfast buffet is fantastic, with many choices of Western and Eastern cuisines. It's really a must if it is included... More 

Helpful?
Thank zswaps
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear zswaps, Thank you for your comments regarding your stay at the Sofitel Xian on Renmin Square. We are very pleased to hear that you found the breakfast buffet fantastic and sorry that the wifi in your room did not work well. We will work with the IT team to check and test the internet speed and follow up accordingly.... More 

Kuala Lumpur, Malaysia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

we booked the adjoining rooms for our visit to Xi'an and the room layout was very nice for a family of 5. Each room was large and had a large entry room adjoining the two. So by entering one door you could access both rooms. Hotel was well kept and in excellent condition. Had dinner at the Italian restaurant and... More 

Helpful?
Thank nsar996
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear nsar996, Thank you for your comments regarding your stay at the Sofitel Xian on Renmin Square. We are very pleased to learn that you found the layout of the room nice for your family and the hotel in excellent condition and sorry that the food quality in the Italian restaurant did not meet your expectation. We will work with... More 

Shanghai
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Hotel is OK, nothing special. However what was special was our trip to The Warriors. We booked thought The hotel and got Ruth. We had a fun and no hassle day with her, and she knew a lot. Took good care of our son and was able and willing to improvise as we went along. Would recommend her to anyone.

Helpful?
Thank Hjsta
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Hjsta, Thank you for your comments regarding your stay at the Sofitel Xian on Renmin Square. We are very pleased to learn that you found the hotel location good and enjoyed the Warriors with Ruth’s company. Once again, thank you for your comments and we look forward to welcoming you back in the future. Sincerely Rudy Rodas General Manager More 

Sonoma County
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed January 1, 2016

We stayed on the club level and the service was great in the lounge. It was worth the extra money. The rooms are large but they are showing wear. You can tell that when it was built it was the best of the best. It could use a remodel to take it from a 3.5 to a 5 pretty easily.... More 

Helpful?
Thank Bluestraveler_9
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Bluestraveler_9, Thank you for your comments regarding your stay at the Sofitel Xian on Renmin Square. We are very glad to hear that you found the service in the club great and worth the extra money paid. Once again, thank you for your comments and we look forward to welcoming you back in the future. Sincerely Rudy Rodas General... More 

Kendal, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 1, 2016

This is a nice, modern international hotel. The room was large, comfortable and spotless. We didn't have breakfast, but we had dinner in the dining room, which was fine. The only problem with the the hotel is one they can't really do anything about - the road outside the hotel complex is really difficult to for Westerners to cross. On... More 

Helpful?
Thank kjng2016
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear kjng2016, Thank you for your comments regarding your stay at the Sofitel Xian on Renmin Square. We are very delighted to hear that you found the hotel nice and modern and the room large, comfortable and spotless. We are also sorry to know that the road outside the hotel is difficult to cross due to the traffic. Unfortunately this... More 

Australia
Level Contributor
129 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 stars Reviewed December 30, 2015 via mobile

We had two one night stay, broken by a night at Huashan West Peak hostel. The welcome was warm and as an Accor Platinum member, was brought to the lounge to check in. They also informed us to leave our luggage with them when we went to Huashan. As we arrived only at happy hours, we enjoyed some snacks and... More 

Helpful?
Thank HotspiceAustralia
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear HotspiceAustralia, Thank you for your comments regarding your stay at the Sofitel Xian on Renmin Square. We are very pleased to learn that you found the welcome warm and the suite comfortable. As a matter of fact, we also have a Sofitel Legend in the complex which is the one located in the middle. The Sofitel Legend People’s grand... More 

Qatar
Level Contributor
98 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed December 30, 2015 via mobile

Our trip to Xi'an started well as we were upgraded from Grand Mercure to the Sofitel. My only experience of the Sofitel brand was at Palm, Dubai and it was fab there so this had a lot to live up to! On checking in we opted to upgrade further to a club room for about £25 extra a night, as... More 

Helpful?
Thank kathrynsdohadinners
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Kathrynsdohadinners, Thank you for your comments regarding your stay at the Sofitel Xian on Renmin Square. We are very pleased to learn that you enjoyed the service in the club and found the breakfast fabulous. We are also sorry to hear that you missed the happy hour on your first day due to the pre-payment issue although it was... More 

Johannesburg, South Africa
Level Contributor
120 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

Beautiful hotel located on the square. Walking distance to a shopping area. There's a Starbucks and a few restaurants in the area too. You can walk to the city wall and the bell tower . Clean spacious rooms . Breakfast buffet variety is also very good .

Helpful?
Thank DB1076
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear DB1076, Thank you for your comments regarding your stay at the Sofitel Xian on Renmin Square. We are very pleased to learn that you found the hotel beautiful, room clean and spacious and breakfast good. Once again, thank you for sharing your experience and we look forward to welcoming you back in the future. Sincerely Rudy Rodas General Manager More 

Singapore, Singapore
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 28, 2015

The hotel is located right in the heart of Xi An. Conveniently located and walking distance to the Muslim Quarters (about 15 minutes) where all the sight and smell of the street stalls will enticed you. Pardon me, I love to walk and explore. We stayed in the wing where the reception and restaurants are located, so no issue. Room... More 

Helpful?
Thank KPatsy
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear KPatsy, Thank you for your comments regarding your stay at the Sofitel Xian on Renmin Square. We are very pleased to learn that your stay was a positive one despite that the bathroom was a bit dated and you found the hotel location good, room huge and comfy and the breakfast excellent. Thank you again for sharing your experience... More 

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