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Sofitel Xian on Renmin Square

5.0 of 5 No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Certificate of Excellence 2014
Sofitel Xian on Renmin Square
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Sofitel Xian on Renmin Square
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1,715 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sofitel Xian on Renmin Square
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Wentworth Falls, Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is very classy and my time started positively with a very courteous and helpful receptionist. This hotel is in the middle of Xian within the city walls. The hotel lives up to its 5 stars with a comfortable bed good selection of pillows. Breakfast was in another building but connected by a passage under ground or an enjoyable... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Jimbozzzzz, Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for... More 

Houston, Texas
Top Contributor
177 reviews 177 reviews
47 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had one short night at the Sofitel Xian, while on a guided tour. The room accommodations were very nice and the bedding was comfortable. During our brief stay the hotel was dealing with some dripping water issues with buckets placed about the hallway, on our floor. As noted previously the breakfast buffet was in an adjacent tower, which was... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear JamesD20, Thank you for sharing your experience at Sofitel Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Sofitel tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an encouragement and... More 

Stratford, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

This is a very nice hotel in a good location. Our room was quite large and clean with many amenities. The breakfast buffet was in the other tower which is about a 3-4 minute walk. People that complain about that must have mobility issues. The breakfast buffet was good, not excellent but really nothing to complain about. We would stay... More 

Was this review helpful? Yes
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear travel0rr, Thank you for sharing your experience at Sofitel Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Sofitel tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an encouragement and... More 

Forest Row, United Kingdom
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

having not visited Xian for a quarter century, the change in the then drab city was stunning and the Sofitel was considerably better than we had an right to expect the entrance hall was bright and spacious, the reception courteous and the rooms ideally large and superbly appointed service throughout excellent and the breakfast outstanding location appeared isolated but only... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear dunstanrichard, Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for... More 

Queensland, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We spent 3 nights at Sofitel while in Xian. The staff always welcomed us back to the hotel on our return. The room we stayed in was comfortable and the breakfast each morning was something we looked forward to in China.

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Navstar76, Thank you for sharing your experience in Sofitel Xi’an on Renmin Square with us, we are glad to learn that you had an enjoyable time here. Sofitel impresses every guest with warm smiles, superior services and attentive ambassadors. I will definitely share your comments with my team which no doubt serves as a motivation to our perfectionism-pursuing process.... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 21, 2014

We are totally satisfied with our stay here. Great service overall and a truly beautiful luxury hotel. We are here in the low tourist season. We received two free upgrades into an administrative suite with free breakfasts and free rollaway bed for our daughter as we checked in last night. What a nice surprise.

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear artzero, Thank you very much indeed for taking time for sharing your comments following your recent stay with us. We are pleased that our services and facilities meet your expectations. Sofitel Xi’an on Renmin Square lies in the center of city Xian which is convenient for guests to have a visit to the city as well as the famous... More 

Winchester, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 19, 2014

Large & comfortable rooms with heavenly bedding and pillows for sinking in to - most welcome after taking the so called "sleeper" train from Beijing - a night of pure hell and no sleep! The bathrooms are comfortable - although my shower and loo area did have a strong smell of damp, my colleague reported hers to be fine, so... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Jemma P, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Austin, Texas
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 18, 2014

My wife and I spent 2 nights in Sofitel Xian on Renmin Square. The room was comfy and very spacious. It was one of the nicer places we stayed in China. The food was a good mix of western bacon and eggs to eastern with soups, noddles and Asian dishes etc. Bed and Sheet Score 9 of 10 Service 9... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear perrytexas, We very much appreciate your comments regarding your stay at the Sofitel Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Newcastle, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 15, 2014

This hotel is quite nice, its on a gated complex a bit away from the main part of the walled town, but still easily accessable. Every one in our group had issues with the light switches in the rooms randomly switching on or off the wrong lights. Hotel advertised as air condition but fololowed the usual chinese policy of switching... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear gregmas, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that some areas of your room were not up to your expectations. I am truly sorry that this was a disappointment and please allow me to express my sincerest apologies. At Sofitel, we... More 

Xi'an
1 review
5 of 5 stars Reviewed December 11, 2014

We have lived in Xi'an for 8 months now and we booked this hotel for my daughters birthday to let our kids swim. It was great! I highly recommend this hotel for your stays in Xi'an. It is pricey, but worth it when your use to below standard living conditions that inhabit most of Xi'an. The pool was very large... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Jacen-7-7-7, We very much appreciate your comments regarding your stay at the Sofitel Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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Additional Information about Sofitel Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Xian on Renmin Square 5*
Number of rooms: 414
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TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Orbitz, Priceline, Despegar.com, Hotels.com, Ctrip TA, ACCOR, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your Sofitel Xian on Renmin Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Xian On Renmin Square Hotel Xi`An
Sofitel Xi An
Accor Xi An
Xi'an Sofitel
Sofitel Xian On Renmin Square China/Shaanxi
Hotel Style:
#1 Family Hotel in Xi'an
#2 Business Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#6 Luxury Hotel in Xi'an
#68 Best Value Hotel in Xi'an

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