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Sofitel Xian on Renmin Square

#10 of 2,170 Hotels in Xi'an
Certificate of Excellence
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No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Sofitel Xian on Renmin Square
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Sofitel Xian on Renmin Square
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1,803 reviews from our community

Traveler rating
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    172
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    21
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628
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1803)
  • Mar-May only
    (505)
  • Jun-Aug only
    (494)
  • Sep-Nov only
    (534)
  • Dec-Feb only
    (270)
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There are newer reviews for Sofitel Xian on Renmin Square
See the most recent reviews
Connecticut
Top Contributor
75 reviews 75 reviews
23 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed two nights in May, 2015, visiting the terra cotta warriors and a few other sites. For some reason we were upgraded to a full suite with kitchen and 1.5 baths. Simply fantastic. It was warm in Xian, but our dual control air conditioning (thermostats in both rooms) worked perfectly. Nice, new room with new everything. And multiple English... More 

Was this review helpful? Yes 1
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear BigMonTraveler, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Senior Contributor
49 reviews 49 reviews
31 hotel reviews
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very good hotel for traveling in Xian. Nevertheless not the best choice for business. Since it is in the city center, there is a lot of traffic and it takes time to go out of the old city. Wifi keep asking for the password which is very annoying. I did key in the log in and password... More 

Was this review helpful? Yes
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Doriphore, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Coral Springs, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is magnificent and gorgeous. There are different buildings, each with different wonderful restaurants. The hotel is centrally located. The amenities including gym and breakfast are great!!! Front desk customer service is questionable. I won't go into details but the kindness, and professionalism of Duty Manager Jerry Jian made all the difference. Now I only wish they'd hotel would... More 

Was this review helpful? Yes 1
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Karine9972, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Adelaide
Top Contributor
194 reviews 194 reviews
134 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for two nights in #413 for the 20th -21st April and were very comfortable and enjoyed the breakfasts. As a base we visited the amazing Terra Cotta Warriors, Small Goose Pagoda, the Bell Tower, The Great Mosque (bit over rated) and the city wall. Wonderful city and hotel.

Was this review helpful? Yes
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear SouthOztraveller, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Knutsford, United Kingdom
Top Contributor
94 reviews 94 reviews
62 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed four nights so had the opportunity to check this hotel out properly. The plus points are that the hotel is well located, within the city walls. The city wall is about 15 mins walk as are the Drum and Bell Towers. Good shopping malls are also easily accessible. Taxis are plentiful. Also the hotel complex, two Sofitel buildings... More 

Was this review helpful? Yes
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear LoveFrenchWine, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Florida
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was torn between 3 and 4 stars just because of a bad start, but overall we really liked the hotel. Our flight was delayed drastically thus getting us in at 5 AM...not the hotel's fault, but they didn't handle check-in well and when you're exhausted, that's just painful. A little empathy and understanding of the situation would have gone... More 

Was this review helpful? Yes
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear SAMFLForida, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Vancouver
Top Contributor
141 reviews 141 reviews
48 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Maybe once this was a great place to stay; not any more. Our party of 10 all had rooms on the same floor. Those facing east were too cold, the ones facing west too hot. Our room temp measured 80F on arrival; bellman told us to crank up the AC. No use: when we got back from dinner at 10:30,... More 

Was this review helpful? Yes 1
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Petergrant76, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. At the mean time I was concerned to learn that you found the temperature in your room was not confortable, please let me express my sincerest apology. I am truly sorry for the inconvenience because of this and we... More 

Leuven, Belgium
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff at check-in was impolite. It was better at check-out because a local colleague took care of it. The hotel is aged. It is far from historical centre with historical museum and Buddhist temple. It is also not very suited to visit museum with warriors. The room was very large but not very clean. Carpet was very dusty and... More 

Was this review helpful? Yes
SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Paul H, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to... More 

Manalapan, New Jersey
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Beautifully appointed room. Great service. Beautifully bathroom. My only complaint is the amount of mildew in the bathroom! In the shower and also the tub area! I don't see anyone other reviewers with the same complaint so, maybe I was just unlucky. Otherwise, great hotel, in a hotel complex which also had a landmark hotel. Would have stayed their if... More 

Was this review helpful? Yes
SofitelXian, 总经理 at Sofitel Xian on Renmin Square, responded to this review

Dear LoveEatingOut51, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Surrey Hills
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel room was very good but definitely a little 'tired' in the bathroom even though has been recently updated. Well worth visiting, just for the surrounds and the fascination of walking under the road to another hotel, for the excellent breakfast.

Was this review helpful? Yes
SofitelXian, 总经理 at Sofitel Xian on Renmin Square, responded to this review

Dear Brangushiddensprings, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

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