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Sofitel Xian on Renmin Square

5.0 of 5 No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Sofitel Xian on Renmin Square
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Sofitel Xian on Renmin Square
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1,697 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sofitel Xian on Renmin Square
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Newton Abbot, United Kingdom
Top Contributor
118 reviews 118 reviews
72 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We do not normal use the Sofitel chain of hotels, but this one was recommended by Trailfinders for our stay in Xi’an. The bedroom was comfortable and large (superior class), well equipped and good temperature without needing to adjust the controls. We were booked into the West Wing and found this to be very convenient for the breakfast area and... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear wickens, Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for... More 

London
Top Contributor
62 reviews 62 reviews
14 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a very beautiful modern hotel and very well decorated. The receptionist who served us was obviously new and abit slow in getting us checked in. The ambiance of the hotel is quite dark which is nice at night. The room is beautiful with an excellent view as requested. The room is spacious with decent furnishing, with a very... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Sunworshipper003, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback. At the meantime,I am concerned to learn that you encountered a little problem at breakfast. I am sorry that this is a disappointment and please rest assured that we take the appropriate measures... More 

Senior Contributor
33 reviews 33 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We flew into Xi'an for just a weekend in what is a quiet time in Xi'an as the weather cools. Nevertheless the welcome, the bed and the restaurants made our short stay thoroughly enjoyable. We had a room looking inward to the square which I think would be better than one overlooking the street. We used local transport to get... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear GJ312, We very much appreciate your comments regarding your stay at the Sofitel Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Salt Lake City, Utah
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 15, 2014

Can't give this a bad rating, but a few quirks prevent giving it a top rating either. We stayed in a Superior Room which was adequate size with a large closet and small bathroom. Had a hard time getting the room cool enough. Although the AC ran it seemed like it had a minimum setting override or something. A bit... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Winecracker, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I am concerned to learn that you encountered a little problem at breakfast and in your room. I was truly sorry that this was a disappointment. We appreciate your sharing your concerns, and we have brought this to the... More 

Melbourne, Australia
Top Contributor
60 reviews 60 reviews
50 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 15, 2014

We stayed for 3 nights in September. The club room was lovely with a separate living area and two toilets. The executive club was an oasis after a full day of exploring this fascinating city. We especially liked the location and being reasonably fit seniors, we walked and walked to all the main attractions such as Muslim street, the wall,... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Nagatron, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Melbourne
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 12, 2014 via mobile

This is said by some to be the best hotel in Xian. It is certainly comfortable - except for the temperature in the room. We could not get the room cool enough to be comfortable. The food, particularly the breakfast, is a real disappointment. Breakfast is under resourced - not enough food, not enough staff and, surprisingly not enough crockery... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Phillip G, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I am concerned to learn that you encountered a little problem at breakfast and also in your room. I am sorry that this is a disappointment and please rest assured that we take the appropriate measures to address... More 

Pune, India
Contributor
18 reviews 18 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 11, 2014

Stayed two nights while in Xi'an to see the Terracotta Warriors museum. Check in was slow. The room was spacious but not well lit. Nice bathroom amenities and toiletries. Huge breakfast spread of western and chinese dishes. The Moroccan restaurant was a welcome change after eating chinese food for the 6th day straight. Tip: When hotels pre authorize credit cards... More 

Was this review helpful? Yes 2
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that some areas of our hotel were not up to your expectations. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Dublin
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed November 9, 2014

This hotel is located on a large complex (confusingly with other Sofitel hotels also in the same complex) in the centre of Xian. After two days here, I wasn't overwhelmed with my experience and it can only be described as mediocre. On the plus side: 1. Good location in the centre of the city 2. Free wifi 3. Complimentary bicycles... More 

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Brisbane, Australia
Top Contributor
104 reviews 104 reviews
74 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed November 8, 2014

This was the most disappointing stop in our APT tour of China. The bed was hard, the hotel is located far from any interesting part of X'ian and it has the most "unusual" bathroom we have ever seen in our travels around the world. Despite being a non-smoking room our room stank of smoke and by the morning of our... More 

Was this review helpful? Yes
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear CaseyandSue, Thank you very much for taking time to provide us your valuable feedback. We were very concerned to learn about the problems you have encountered and please accept my sincere apologies for any inconvenience and discomfort caused. We will immediately investigate into the issues you mentioned and please rest assured that we will take proper measures to prevent... More 

Altoona, AL
1 review
5 of 5 stars Reviewed November 7, 2014

My husband and I stayed here for 2 nights on our first trip to Xian, China. The hotel was beautiful and the accommodations were wonderful. We had a great view from our room. The room was spacious and the bed was very comfortable. We would definitely stay here again when we return to Xian. Thank you.

Was this review helpful? Yes
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear epperson4, Thank you for sharing your experience in Sofitel Xi’an on Renmin Square with us, we are glad to learn that you had an enjoyable time here. Sofitel impresses every guest with warm smiles, superior services and attentive ambassadors. I will definitely share your comments with my team which no doubt serves as a motivation to our perfectionism-pursuing process.... More 

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Additional Information about Sofitel Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Xian on Renmin Square 5*
Number of rooms: 414
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Also Known As:
Sofitel Xian On Renmin Square Hotel Xi`An
Sofitel Xi An
Accor Xi An
Xi'an Sofitel
Sofitel Xian On Renmin Square China/Shaanxi
Hotel Style:
#1 Family Hotel in Xi'an
#2 Business Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#7 Luxury Hotel in Xi'an
#72 Best Value Hotel in Xi'an

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