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All 1,977 Xi'an hotels

Sofitel Luxury Hotel Xi'an

5.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Ranked #6 of 1,977 hotels in Xi'an
A recent review
3 of 5 stars reviewed 2 weeks ago
pmes30 Melbourne, Australia
  • Reviews (1,552)
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1,552 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sofitel Luxury Hotel Xi'an
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Melbourne, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were booked into the Xiang Sofitel for 3 nights and on arrival asked if we could upgrade our reservation to an Executive Room. I am an Accor Advantage Plus member and showed my membership card which seemed to cause major confusion. While I told the lady on Reception that I wanted to pay to upgrade she kept insisting that... More

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SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that our services and quality of food were not up to your expectations. I am truly sorry that this was a disappointment and please allow me to express my sincerest apologies. At Sofitel,... More

Contributor
13 reviews 13 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I found Sofitel and it's staff very good. All the staff were very pleasant and helpful. My friend is a member of Accor and we were upgraded to a junior suite which was very nice. The only thing was the clear glass doors on the toilet and shower... which is ok if you the only one in the bathroom but... More

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SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Fleet, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for 2 nights during our recent trip to see the Terracotta army in Xian. We chose this hotel as it seem to have good recommendations. It is very clear at check-in it was one of the best hotel in Xian. The number of tourists and business people in the Lobby tells its own story. The... More

Was this review helpful? Yes
SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that some of the areas of the hotel were not up to your expectations. I am truly sorry that this was a disappointment and please allow me to express my sincerest apologies. We... More

baku
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In the centre of xi'an, this 5 stars hotel is very well located inside the wall. I travel with my family and small kids, the room is confortable . the hotel have 2 towers, east and west, we stayed in the east tower, where the restaurants are. they offer excellent service, and we dont have any problem

Was this review helpful? Yes
SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for... More

Madrid, Spain
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

It is a fantastic hotel, with all facilities you can imagine. Very well located. Shame I couldn't try all restaurants... The gallery connecting the two buildings is really an experience, the people in the lobby extremely kind and helpful.

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that some of the areas of the hotel were not up to your expectations. I am truly sorry that this was a disappointment and please allow me to express my sincerest apologies. We... More

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Centre of Xi'an inside the old city wall. A good standard and clean with good facilities. The only drawback was being woken at 6.00 by the most awful "piped music" as the flag was raised. Not he hotels fault but get a room facing the square not the street.

Was this review helpful? Yes 1
SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that your expectations were not met. I am truly sorry that this was a disappointment and please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is... More

everywhere
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really a five star experience. Staff v helpful. Confusing two towers with separate entrances made me late for airport. Underground corridor connects but only with stairs. Free upgrade to king room because I was an IHG member--also got free internet. Nothing too near hotel which was a drawback. Ate at both Azur and Koi restaurants. Pricey. Koi not worth the... More

Was this review helpful? Yes
SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for... More

Sharjah, United Arab Emirates
Top Contributor
129 reviews 129 reviews
61 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The bathroom in this suite was bigger than some rooms I have stayed in. If you are in a hurry in the middle of the night you need to remember which entrance is closest to the commode! The bed was fantastic. The hotel rates itself at six stars, proudly. They offer excellent service. They have a wonderful bar. The breakfast... More

Was this review helpful? Yes
SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Woodbridge, Virginia
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

OMG...couldn't believe the total awesomeness of this SUITE!! Literally like 007, biggest glass bathroom I have ever been in or seen. Even the "commode" was a glass box. (HMMM?) But then the old "russian" plumbing reared it's ugly head, when the shower "room" started to back up and flow into the suite. Better the shower than the throne! Maintenance was... More

Was this review helpful? Yes
SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for... More

Tiburon, CA
Top Contributor
158 reviews 158 reviews
132 hotel reviews
497 helpful votes 497 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It's a large, beautiful hotel but an accumulation of little things made it hard to love. Since it's billed as the Sofitel Xi'an on Renmin (People's) Square, we thought we'd be right in the city center. Come to find out, Xi'an doesn't have a Renmin Square, so the Accor group slapped the name on this three-hotel complex next to the... More

Was this review helpful? Yes
SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that our services of the hotel were not up to your expectations. I am truly sorry that this was a disappointment and please allow me to express my sincerest apologies. At Sofitel, we... More

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Additional Information about Sofitel Luxury Hotel Xi'an

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Luxury Hotel Xi'an 5*
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Also Known As:
Sofitel Xian On Renmin Square Hotel Xi`An
Sofitel Xi An
Accor Xi An
Xi'an Sofitel
Sofitel Luxury Hotel Xi'An China/Shaanxi

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Xi'an #3 Romantic Hotel in Xi'an #5 Luxury Hotel in Xi'an #5 Business Hotel in Xi'an #67 Best Value Hotel in Xi'an
Hotel Class
Official Description (provided by the hotel)
The majestic Sofitel Xian On Renmin Square locates right in the heart of its walled city. It is in the hotel complex of beautifully landscaped gardens stand a series of historical buildings of Sino-Russian architecture echoing more than 50 years of history. The 414 spacious guestrooms equipped with ultra-modern conveniences - the exclusive Sofitel's MY BED, rainforest shower, complimentary wireless Internet access. For the busy executive traveller requiring extra efficiency, the Club Sofitel has 56 rooms and suites with upgraded facilities, services and exclusive benefits. Azur delights with fresh, savory Mediterranean dishes and European specialties. At the Casablanca, experience authentic Moroccan dishes. Koi, our Japanese Restaurant is the very best in Japanese cuisine with an elegant atmosphere. Le Chinois is the most prestigious Cantonese restaurant in the city. Bar Bambu is the lobby bar with romantic live music, and you can also enjoy the international music our Habana Club of finest wine and cigars. ... more   less 
Number of rooms
414

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