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Sofitel Xian on Renmin Square

#10 of 2,170 Hotels in Xi'an
Certificate of Excellence
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No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Sofitel Xian on Renmin Square
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Sofitel Xian on Renmin Square
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1,796 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Top Contributor
131 reviews 131 reviews
57 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed yesterday NEW

Thanks to a TripAdvisor report on 11 May we discovered that a room on the fifth floor of this hotel had been flooded recently. That explained the damp bed and the noisy machine trying to extract moisture from the air of room 7528. Thank you, TripAdvisor and your correspondents. It enabled us to persuade the management to give us a... More 

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SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Ant42, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Grabouw, South Africa
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

very nice, clean hotel with good service and friendly and helpful staff. The breakfast is of supreme quality and they cater for all. from Western food to Chinese and everything in-between. Its also very easy to get to all places of interest.

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SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear 506baba, Thank you for taking the time to tell us about your experience at the Sofitel Xian on Renmin Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Johannesburg, South Africa
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Sofitel Xian is a stunning hotel. Rooms are nice and spacious and clean. The hotel has a nice karaoke bar if you want to have a late night. Breakfast is good. what i found disappointing was that i wish the rooms had balconies because Xian is a beautiful city. Location wise its perfect! The hotel staff are very helpful. Note... More 

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SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Thirshachetty, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was amazing. The staff couldn't do enough for you!! When we got there we had booked a standard room and decided to upgrade to the club loung room which cost us an extra £35 a night but instead they upgraded us to the suit which was enormous and luxurious. The food in the restaurants was amazing and the... More 

Review collected in partnership with Accorhotels.com

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SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Susie2305, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Connecticut
Top Contributor
75 reviews 75 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed two nights in May, 2015, visiting the terra cotta warriors and a few other sites. For some reason we were upgraded to a full suite with kitchen and 1.5 baths. Simply fantastic. It was warm in Xian, but our dual control air conditioning (thermostats in both rooms) worked perfectly. Nice, new room with new everything. And multiple English... More 

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SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear BigMonTraveler, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Senior Contributor
49 reviews 49 reviews
31 hotel reviews
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very good hotel for traveling in Xian. Nevertheless not the best choice for business. Since it is in the city center, there is a lot of traffic and it takes time to go out of the old city. Wifi keep asking for the password which is very annoying. I did key in the log in and password... More 

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SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Doriphore, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Coral Springs, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is magnificent and gorgeous. There are different buildings, each with different wonderful restaurants. The hotel is centrally located. The amenities including gym and breakfast are great!!! Front desk customer service is questionable. I won't go into details but the kindness, and professionalism of Duty Manager Jerry Jian made all the difference. Now I only wish they'd hotel would... More 

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SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Karine9972, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Adelaide
Top Contributor
194 reviews 194 reviews
134 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for two nights in #413 for the 20th -21st April and were very comfortable and enjoyed the breakfasts. As a base we visited the amazing Terra Cotta Warriors, Small Goose Pagoda, the Bell Tower, The Great Mosque (bit over rated) and the city wall. Wonderful city and hotel.

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SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear SouthOztraveller, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Knutsford, United Kingdom
Top Contributor
94 reviews 94 reviews
62 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed four nights so had the opportunity to check this hotel out properly. The plus points are that the hotel is well located, within the city walls. The city wall is about 15 mins walk as are the Drum and Bell Towers. Good shopping malls are also easily accessible. Taxis are plentiful. Also the hotel complex, two Sofitel buildings... More 

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SofitelXian, General Manager at Sofitel Xian on Renmin Square, responded to this review

Dear LoveFrenchWine, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

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