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Sofitel Xian on Renmin Square

5.0 of 5 No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Certificate of Excellence 2014
Sofitel Xian on Renmin Square
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Sofitel Xian on Renmin Square
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1,731 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Another hotel we stayed at on our trip to China. We were with a group and I doubt i could afford it otherwise. It was very fine,and breakfast was truly spectacular. Room was large and very comfortable. I wish I could has stayed longer.

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear MOqueen11, Thank you for sharing your experience at Sofitel Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Sofitel tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an encouragement and... More 

Geneva
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We absolutely enjoyed our recent stay at this luxurious five-star hotel in Xian. Both of the (standard) rooms booked were upgraded to higher level suites - which had about everything one would expect from a five-star hotel. In a country where not all hotel staff will have sufficient English skills, we appreciated that communication in English with just about everyone... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear girardet01, We very much appreciate your comments regarding your stay at the Sofitel Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Rome
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing 5 star hotel, came here on my honeymoon. We were immediately upgraded to a junior suite, the room was immense, the bed huge and with a billion pillows, stilishly furnished and with all comforts. Indoor pool area also very beautiful. Great breakfast buffet, you will find just about anything you can imagine (i remember amazing little desserts)! One of... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear costanza a, Thank you very much indeed for taking time for sharing your comments following your recent stay with us. We are pleased that our services and facilities meet your expectations. Sofitel Xi’an on Renmin Square lies in the center of city Xian which is convenient for guests to have a visit to the city as well as the... More 

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This would be 5 stars and more if they would renovate their rooms. The service is superb, they greet when you come in and leave. The restaurant is superb, their hamburg sandwich is great. You must be careful abut the room they give you. I paid for an upgrade before hand, when we got there they gave us a normal... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Roderick G, Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again... More 

So. California
1 review
4 of 5 stars Reviewed 2 weeks ago

Everything was fine except unable to separate our billing statement with my colleague, I booked in advance for both of us by using AMEX credit card on line but thought able to separate our bill statement upon checking in but front desk told us cannot separate therefore causing difficulties expense out with our company for reimbursement. Marriott Hotel was able... More 

Review collected in partnership with Sofitel.com

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear wwjww99, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that some of the areas of the hotel were not up to your expectations. We appreciate your sharing your concerns, and we have brought this to the attention of the relevant department. Thank... More 

Espoo, Finland
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a pleasure to marry Chinese woman at Xi'an 2.2.2015 and I decided to stay at Sofitel on Renmin Square hotel in a suite including lounge benefits. Location of the hotel is great; just 15 min walk to city center and 10 min taxi to other interest at the City. We stayed at Junior suite, which also included lounge... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Jarkko-Director, Thank you very much indeed for taking time for sharing your comments following your recent stay with us. We are pleased that our services and facilities meet your expectations. Sofitel Xi’an on Renmin Square lies in the center of city Xian which is convenient for guests to have a visit to the city as well as the famous... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice but very cold. it seems with No heat inside and the temperatures outside were below 0C. My parents had to change their rooms because of some dirty doors. Although fancy breakfast. And really good location, beautiful square near the old market.

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Bruno V, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that some of the areas of the hotel were not up to your expectations. We appreciate your sharing your concerns and we have brought this to the relevant department and work out... More 

newcastle, staffs, england
Top Contributor
56 reviews 56 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed 14.9.14....all my reviews of our holiday in China are this late?? I think it's taken me until now for it all to sink in!!! LOL!!! After Beijing - the Sofitel set in Remin Square was like a haven!! Hotel delightful, staff charming!!! One problem - pool was freezing - which they failed to notify us of when we... More 

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SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Mend0, Thank you for sharing your experience in Sofitel Xi’an on Renmin Square with us, we are glad to learn that you had an enjoyable time here. Sofitel impresses every guest with warm smiles, superior services and attentive ambassadors. I will definitely share your comments with my team which no doubt serves as a motivation to our perfectionism-pursuing process.... More 

Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My stay at Sofitel Xian Renmin Square was great. The only thing that was annoying (but did not materially affect me enjoyment) was that I was in the west wing and the majority of the hotel amenities are located in the east wing. Although it is only a couple hundred metres across the square, it was a little annoying. Individual... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear adl_traveller_77, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Orlando, Florida
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My experience at Sofitel Renmin in Xian was outstanding. My wife and I stayed at the club floor so we had access to a nice area where we had some tea in a very relaxing atmosphere (opposite to Xian city). Room was very nice with a good city view in a high floor. Breakfast buffet was big with Asian and... More 

Was this review helpful? Yes
SofitelXian, Manager at Sofitel Xian on Renmin Square, responded to this review

Dear Roberto M, Thank you for sharing your experience at Sofitel Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Sofitel tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an encouragement... More 

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Additional Information about Sofitel Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Xian on Renmin Square 5*
Number of rooms: 414
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Also Known As:
Sofitel Xian On Renmin Square Hotel Xi`An
Sofitel Xi An
Accor Xi An
Xi'an Sofitel
Sofitel Xian On Renmin Square China/Shaanxi
Hotel Style:
#1 Family Hotel in Xi'an
#2 Business Hotel in Xi'an
#3 Romantic Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#67 Best Value Hotel in Xi'an

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